Approximately 2 miles from the quaint market town of Leominster, this care home is set in 6 acres of attractive landscaped gardens, overlooking the beautiful Herefordshire countryside.
The modern purpose built house provides accommodation for 33 residents in both single and double rooms over 2 floors, with plenty of communal space. Most rooms offer beautiful rural views bringing a sense of tranquillity and peace.
The home is part of a small, local nursing home group, which has excellent care standards across all of its homes. Owners believe that West Eaton provides a happy, homely environment which residents and relatives value highly, and they encourage visitors to come at any time and to support social events. Professionals cater for nursing and dementia needs, and offer both palliative care and respite care.
Group: Heritage Manor Ltd
Person in charge: Sue Huxley (Manager)
Local Authority / Social Services: Herefordshire Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 33 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 25
Shared Rooms: 4
Rooms with ensuite WC: 8
Weekly Charges Guide: Personal Care Single from £600 Nursing Care Single from £800 (These prices are only a guideline, please contact West Eaton House to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Visiting:
Visitors always welcome.
Latest Care Quality Commission* Report on West Eaton House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9 (maximum of 10) for West Eaton House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for West Eaton House in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.649 for West Eaton House is calculated as follows: ( (112 Excellents x 5) + (53 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 168 Ratings = 4.649
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.356 Points relating to the number of positive Reviews for West Eaton House is based on 4 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75
Target of 6.6 positive Reviews (33 registered maximum number of service users ÷ 5). 4 Reviews ÷ 6.6 Target = 0.606
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
West Eaton House has a Review Score of 9 (9.005) from 14 Reviews
Review submitted from a Postal Card by Linda J (Daughter of Resident) on Friday 27 April 2018. Relates to March 2018.
My mum has recently moved to West Eaton and she has found a real home from home. The staff are gentle, kind and very patient. The residents are treated with care and dignity.
Mum has settled in very well due to the lovely staff and the family atmosphere. This nursing home is very organised, efficient and well run. The food is good and varied. The home is very clean and welcoming.
How likely would you be to recommend West Eaton House? Extremely Likely
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Review submitted from a Postal Card by Colin H (Husband of Resident) on Friday 27 April 2018. Relates to April 2018.
The care staff are very friendly. The nursing staff are very helfpul. The kitchen staff are very good and the food is excellent. The home is fairly small (about 30 residents) My wife has been a resident for 4 years and is very happy there.
How likely would you be to recommend West Eaton House? Extremely Likely
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Review submitted from a Postal Card by D L (Son of Resident) on Thursday 12 April 2018. Relates to March 2018.
Mum was looked after and cared for in a very professional manner. She was always encouraged to be involved in the various activities which are available every week. The nurses are professional and the carers take time with the residents. The food is good, varied and plentiful sometimes too much!
How likely would you be to recommend West Eaton House? Extremely Likely
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Review submitted from a Postal Card by Jenny M (Daughter of Resident) on Monday 27 November 2017. Relates to November 2017.
Mum has recently gone into care at West Eaton House. Over this time her care has been excellent and the staff are extremely caring and friendly. The atmosphere is friendly and happy and mum has settled well into her new life where she needs both physical and psychological support as she has dementia and she is very fail and needs encouragement to eat and drink. Good food.
For the family it has been a great relief to know that mum is in good hands and getting excellent 24hr care.
How likely would you be to recommend West Eaton House? Likely
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Review submitted from a Postal Card by Donna C (Daughter of Resident) on Wednesday 29 March 2017. Relates to April 2016.
When looking for a home for my mother, I visited many and when I came across West Easton, I smiled as I had found the home for mum. I was welcomed with compassion and love. All the staff at West Easton are kind and thoughtful. I no longer have to worry what care mum is receiveing. I feel she is safe and well looked after.
West Eaton is a small home, but well staffed. They lay on daily events for all residents. When walking into the home to visit mum, I know I have chosen the right place.
How likely would you be to recommend West Eaton House? Extremely Likely
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Review submitted from a Postal Card by Charlotte R (Daughter of Resident) on Wednesday 22 March 2017. Relates to March 2017.
My father always appears clean, warm and comfortable when I visit. The nursing home is always clean. Staff are friendly and informative and they meet his needs. Food good and the activities within the home are interesting and suitable for the residents. No complaints to make at all. I always go away happy that he is being cared for well.
How likely would you be to recommend West Eaton House? Extremely Likely
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Review submitted from a Postal Card by Edward R (Son of Resident) on Thursday 16 March 2017. Relates to March 2017.
Father is 93 and has been at West Eaton for two and a half years he is now mostly bed bound. He looks well and is happy and responsive. I am very pleased and satisfied with all the aspects of his care
How likely would you be to recommend West Eaton House? Extremely Likely
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Review submitted from a Website Submission by Ronald E (Son of Resident) on Thursday 23 February 2017. Relates to February 2017.
My mother came to West Eaton from Hereford hospital following a stroke. She has received excellent care and has thrived on the personal attentive car that hospitals seem unable to provide. Although she has severe dementia and cannot walk following her stroke she seems contented which is a tribute to the staff at West Eaton.
How likely would you be to recommend West Eaton House? Extremely Likely
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Review submitted from a Postal Card by Ian B (Husband of Resident) on Monday 16 January 2017. Relates to January 2017.
This is a very good nursing home with high standards of care, good food, and generally a pleasant atmosphere - hard to fault. My elder son and his wife looked at four nursing homes and when they came to West Eaton House they wrote on the leaflet "Yes"!!
How likely would you be to recommend West Eaton House? Extremely Likely
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Review submitted from a Postal Card by Liz M (Daughter of Resident) on Wednesday 11 January 2017. Relates to December 2016.
I cannot praise West Eaton House enough. From the moment Dad arrived in October, we were made to feel at home. The staff are wonderful and have always got time to talk and answer my questions.
How likely would you be to recommend West Eaton House? Extremely Likely
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Review submitted from a Postal Card by D B (Husband of Resident) on Wednesday 21 December 2016. Relates to December 2016.
West Easton is within 3 miles from home and chosen by myself. Having called without an appointment, I was given a tour of the home by the nurse in charge. The welcome and discussion made me chose West Eaton. The staff are very caring and spend as much time with the residents as possible. There is a monthly programme of events. Although my wife is fed by liquid drip, the food which is cooked on the premises smells and looks very goo with a varied menu on display. All laundry is dealt with in house. There are various sizes of rooms, some with views for residents who may have to spend some time in bed if unwell.
Very pleased and satisfied with my choice of West Eaton.
How likely would you be to recommend West Eaton House? Extremely Likely
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Review submitted from a Website Submission by Keith W (Son of Resident) on Friday 9 December 2016. Relates to December 2016.
For the best part of a year I have without exception found the staff to be consistently friendly, considerate and helpful. It is a pleasure for my wife and I on almost a daily basis to be able to visit my mother in a comfortable, congenial environment and to see her happy and appreciative of the care she receives.
How likely would you be to recommend West Eaton House? Extremely Likely
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Review submitted from a Postal Card by L M (Daughter-in-law of Resident) on Monday 21 March 2016. Relates to March 2016.
It is very friendly, everybody has got a smile. My mother in law is feeling very happy here. She said they really look after me here.
How likely would you be to recommend West Eaton House? Extremely Likely
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Review submitted from a Website Submission by Janice B (Daughter of Resident) on Tuesday 11 August 2015. Relates to August 2015.
My mother is very happy and content at West Eaton Nursing Home. She is very well looked after. Especially, many thanks to the team, always at hand to answer any questions or concerns.
I am always kept informed of mums well being.
How likely would you be to recommend West Eaton House? Extremely Likely
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Gabor Benke, Manager at West Eaton House responded to this review on 14 Aug 2015:
Thank you very much!
November 2016
October 2012
There are currently no Care Home Idol entrants who have performed at West Eaton House