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- West Eaton Nursing and Residential home







Less than a mile from the quaint market town of Leominster, this care home is set in 6 acres of attractive landscaped gardens, overlooking the beautiful Herefordshire countryside.
The modern purpose built house provides accommodation for 33 residents in both single and double rooms over 2 floors, with plenty of communal space. Most rooms offer beautiful rural views bringing a sense of tranquillity and peace. The home has an extension to...
Care Provided by West Eaton Nursing and Residential home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 33 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact West Eaton Nursing and Residential home for full pricing details and T&Cs.
Contact West Eaton Nursing and Residential home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Heritage Manor Ltd
- Private Owned
Person in charge
- Charmaine Denham(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2016
Room Information
- Single Rooms (27)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (2)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Visitors always welcome.
Parking
- At the back of the home in the carpark
West Eaton Nursing and Residential home Reviews (73)
West Eaton Nursing and Residential home has a Review Score of 9.9 (9.940) out of 10, based on 24 reviews in the last 2 years.
Over all time West Eaton Nursing and Residential home has 73 reviews.
I think West Eaton is a well-managed home where residents feel safe and contented. It feels that the staff are happy and there is a friendly caring to all. Both carers and activity staff help all the residents to become involved with the many activities which are imaginative and on offer every day. West Eaton feels like a happy, busy, place but not too noisy. All the staff have time for everyone including visitors. The care of my husband who stays in bed is excellent both physically and emotionally. Many of the staff have known him for all the last year he has been there.
Thank you for your lovely comments about West Eaton and the brilliant team who work here. We all really appreciate your feedback and it gives us a wonderful boost to know our commitment to delivering outstanding care is recognised and valued.
Mum has been living at Weat Eaton for 3.5 years. The home and her room are always spotless as is she. Can't speak highly enough of the care and staff. There is always plenty going on and arranged events, although often she does not engage. Walking into West Eaton is more like entering a hotel rather than a care home. Communication from the home is always very good.
We're incredibly grateful for your kind words Jennie. It's our mission to create a safe, supportive, and compassionate environment for every resident, and it means so much to hear that we made a positive impact. Thank you for sharing your experience - your appreciation encourages our team to continue delivering care that feels like home.
Mum is much more engaged due to the great care and activities provided.
Everyone at West Eaton is warm and friendly.
It can be really hard to have a family member in a care home but it's a huge relief to be able to trust that the care given is of a consistently high quality.
We really couldn't ask for better.
Thank you so much for your kind words and recognition of the work we do to make West Eaton a relaxed and happy home. We are delighted to have been able to support you with your mum's transition into care and glad it has been a good experience.
Outstanding end-of-life care for my mother. West Eaton even made sure that someone was with her when she died. (This was in the early hours of the morning and I could not have made it to Mum's bedside in time.) Knowing that Mum was not alone when she died gave me great comfort.
Our team is dedicated to providing compassionate and outstanding care and knowing that we were able to make a difference for your family means the world to us. Thank you for allowing us to be part of your mother's journey, your appreciation inspires us to continue our commitment to every family we serve.
We knew that it would be a huge change for our loved one when she moved from her own home into full-time care at West Eaton. But from the first moment, when we were met with a warm welcome at the door and the West Eaton team swung into action, the transition went smoothly and happily. Over the past few months, our loved one has settled in well as she has got to know the West Eaton team and they have got to know her. The family has been kept well informed about medical, social and emotional progress, any issues have been speedily shared, and we have always been warmly welcomed during the flexible visiting hours. The activities, for those who wish to participate, are many and varied and frequent personal touches are much appreciated by residents. The whole, wonderful West Eaton team work so hard to ensure that the West Eaton experience is a personal and comfortable one for residents. We are very grateful to have found such a caring home for our loved one.
On behalf of the entire team, I want to extend our heartfelt thanks for your wonderful review, your kind words about our care and services mean the world to us. It brings us immense joy to know that we have been able to provide a comfortable and nurturing environment for your loved one and your...
I cannot speak highly enough of West Eaton Nursing and Residential Home. They were able to help my lovely mum with a month of respite care at a tricky time. Every members of staff which we had contact with was professional in every way but also had a warmth, treating people individually and with care. So much work goes on behind the scenes to make sure everything runs smoothly, but as a visitor to see a resident you would never know. The atmosphere was always lovely, everybody had time for you and questions were always answered. I would not hesitate to ask West Eaton if my mum could stay with them again if we found ourselves in the same situation again.
Thank you so much for taking time to post such a lovely review of West Eaton. It is a delight to read such affirming words and it is reassuring to read about your experience and your satisfaction with the care your mum received here. Your kind words provide the team with great reassurance they're...
Every time I visit my friend I am so pleased to see him being so well looked after. There is always an air of calmness and staff readily smile and are ready to help. I have seen the staff calmly and patiently feeding my friend with cheerful gentle encouragement. I am particularly impressed by the staff and clear explanation stage by stage when helping with changes of clothing etc. Dignity at all times.
Thank you so much for your lovely review of West Eaton. The whole team works hard to ensure everyone living here is able to live their best lives and it is great confirmation of our continued efforts when we receive this feedback.
The experience here for my auntie has been excellent care from all the staff who are always trying to get her involved with activities. Trying different foods and diets. The staff even went up to the local town to get her different foods.
Thank you for the review and for choosing West Eaton to care for your aunt.
I have been so impressed with West Eaton since my very first visit. The home is clean, light-filled and nice smelling. The residents are always treated with friendliness, dignity and compassion. The staff are amazing in the way they put the needs of the residents at the forefront of everything they do. There is a great sense of cooperation amongst the staff as they continue to provide superior care.
We do try our very best and I would like to take this opportunity to thank you for your kind words and the time you have volunteered.
My mother received outstanding care from all the staff at West Eaton. The nursing staff, the carers, the catering staff and the management team were most professional and no request was too much. They were always prepared to listen to any concerns and everyone was exceptionally kind to my mother. The activities organiser is a wonderful person and treats each resident as a member of her family.
Thank you for your lovely comments about the brilliant team who work here. We all really appreciate your feedback and it gives the team a wonderful boost to know their hard work and commitment is recognised and valued.
My mother spent a very happy last 18 months of her life here and really thrived in their care. She loved all the activities and we loved seeing what she was up to on the regular social media posts as the whole family felt that they could keep in touch with her this way. She had very personalised care right to the end and we couldn't have been happier with the care, compassion and dignity that she was shown. Wonderful staff and great setting.
It was an honour taking care of your mom and that you were able to share in her journey. Thank you for your kind words which we will share with the team.
Crucially, West Eaton Nursing and Residential Home have twin rooms so couples can remain together whilst enjoying bespoke care and a quality of life that they could no longer maintain at home; meals, activities, prescriptions, housekeeping, basically all those things that are a challenge for those in need and the families who worry so much about them.
During all our visits we have never seen anything but care, empathy and a genuine willingness to create a tailor-made experience for both residents and the wider family. This is all done with a smile and an appropriate sense of humour which gives the whole place a light, relaxed and calm atmosphere that is infectious.
In short, should I ever need residential care I do hope West Eaton is there for me.
Thank you so much for your kind words and recognition of the work we do to make West Eaton a relaxed and happy home. We are really delighted to have been able to support such a smooth and successful transition and having had your attentive input and support has made it that much easier to achieve.
Excellent care home. Staff are attentive and well organised. Exemplary care for my mother, right up until her death, which was able to happen in a pain-free and dignified manner. The home is clean and aesthetically pleasing. Compared to other homes, it is by far the best. Facilities and activities are excellent. Staff morale appears to be very good, everyone always appears cheerful and helpful. Thank you so much.
Thank you for taking the time to recognise the care we provide at West Eaton, it is such a valuable boost for the team to hear how families feel about the service we provide.
A smooth transition from the start of the enquiry. Excellent communication with both admin and staff. Wonderful, homely atmosphere and lots of individual attention to make residents feel special. Varied activities for stimulation. Very impressed with the whole experience and would highly recommend.
Having your loved one in our care is an absolute joy, and it pleases us to hear of your enjoyable experience.
Mum has been here just over a month and seems to have settled well. The staff look after her very well because she can be very difficult at times. The staff are also very friendly towards us as visitors. Mum loves the view out of her bedroom window, it reminds her of her childhood home. She has enjoyed joining in some of the activities.
Thank you for the review Susan and thank you for choosing West Eaton and allowing us the privilege to care for your mum.
After looking after my mum for nearly 5 years in August this year, I had to make a very difficult decision and put my mum in care, as my mum's health was getting worse and I was struggling to look after Mum mentally and physically. I looked around 3 care homes and West Eaton Nursing and Residential Home ticked all the boxes from meeting the Manager and being shown around, I knew Mum would be happy here. The staff are all very nice and nothing is too much trouble, you ask for something and it's done straight away. Mum spends a lot of time in her room she can see staff walking past all the time which I think reassures her. They always stop and answer her and spend time talking to her. I beat myself up for weeks when I first put my Mum into care but now I realise I have done the right thing, a month or so ago. Mum was really poorly on a Saturday and Mum got all the care she needed, a doctor came to see her where I would have struggled on a Saturday, I would highly recommend West Eaton.
Thank you for your kind words, it is so encouraging to hear feedback that affirms our vision of providing warm and friendly care in a homely environment by well trained staff to enable residents to live their lives well.
I have no hesitation in recommending West Eaton Nursing Home. It is a homely, friendly place where all staff are helpful and pleasant and are involved or aware of each resident's needs. My father settled very quickly and experienced very good care and kindness. They dealt with his Alzheimer's and night wanderings appropriately, which was totally lacking at a previous home. The semi-open plan design makes it very light and airy and allows carers to keep a careful eye on everyone, also lovely views to be had. I had every confidence in the nursing staff, who were competent and helpful in dealing with my father's ill health quickly and keeping us informed at all times.
Thank you so much for the positive comments about your father's care at West Eaton. Having a friendly, open and homely environment is something we work hard to maintain and it is great to be reassured we continue achieving just that. West Eaton is fortunate to have a great team caring for those who live here and your lovely feedback is really appreciated.
From the moment I met the manager and senior staff, I knew that my mother would be well looked after. Two years on and everything that I hoped for has been realised. A care home's success is all about how the staff follow the ethos and takes time for its residents - West Eaton is exemplary.
Thank you for submitting such a lovely review and I am pleased we continue meeting your expectations and those of your mother. I have shared your kind words with the whole team, all of whom greatly appreciate your feedback.
Mum first went into West Eaton Nursing and Residential Home in early February this year 2 days before her 95th birthday, I had been caring for her at home up till then, but I could see she needed more around the clock care something I could not provide. At first, I think it was all a little confusing for her but now she seems to have settled in fine. The staff from management through to carers, chefs and even the handyman are all very hands on loving caring people, nothing is too much of a problem for them. The facilities are always spotless and the location is just perfect being only half a mile away from Mum's home. Which makes it easy for me to visit her. All the staff get involved in the day to day care they provide to each and every individual resident in the home, they hold daily activities and get the residents involved. Even the outside grounds and gardens are a perfect setting where the residents and their families can sit and relax in the sun or something more shaded. Keep up the good work everyone.
Thank you so much for this glowing review. We really do have an outstanding team who all look far beyond the immediate duties of their individual roles, and do everything they can to help each resident live their lives well at West Eaton.
My wife has been looked after extremely well. The staff are always very welcoming and will always do everything you ask of them. I would definitely recommend West Eaton Nursing and Residential Home to everyone. It is in very good condition, very clean and always very welcoming.
Thank you so much for posting the lovely review of the great care your wife receives at West Eaton. It is also pleasing to know you feel warmly welcomed each time you visit.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 May 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for West Eaton Nursing and Residential home.
There are no upcoming events for West Eaton Nursing and Residential home.
Awards / Recognitions (8)
- 31 Jan 2024Recipient: West Eaton Nursing and Residential home
- 04 Nov 2023Recipient: Heritage Manor Ltd
- 08 Oct 2023Recipient: West Eaton Nursing and Residential home
Accreditations
There are no accreditations posted yet for West Eaton Nursing and Residential home.
Meet the Team (13)

I’m proud to serve as the Care Home Manager at West Eaton and my passion is ensuring that our residents feel truly at home. I believe that every person deserves care that not only meets their medical needs but also nurtures their sense of belonging, dignity, and happiness.
With a zeal for creating a safe, welcoming, and compassionate environment, I lead a wonderful team of nurses, caregivers and staff ensuring the highest standards of care for our residents. My goal is to provide personalized care that makes every resident feel valued and comfortable, just as we would want for our own family members.
I’m always looking for new ways to improve the quality of life for our residents. Whether it’s through organizing fun activities, improving daily routines, or simply spending time with residents and listening to their stories, I’m dedicated to making their days brighter.

I have been at West Eaton since 2006 and was born in India I originally started as a Health Care Assistant and went on to study nursing.
I am a qualified RGN with extensive experience in the nursing field and would describe myself as passionate, caring and reliable. I am committed towards my work, have the ability to work under pressure, assertive and willing to lead and support my team of nurses and lead the unit. My current role has helped me build new skills in the active and effective management of resources.I have 3 children and I would love to help students in developing countries get higher education. I am passionate about my heritage and Keralan culture.

I joined West Eaton in 2022 having worked in the care sector for many years. I am an organized and experienced Resident Services Manager with extensive knowledge of administrative and clerical operations. I have a proven track record of successfully managing situations and overseeing projects to completion.
I am actively involved in supporting the manager with the management of the home and aspire to be a Home Manager one day.
I am also a mum to 2 beautiful children and enjoy gardening.

I have been a nurse since the age of 20 and have the proven ability to provide direct patient care in a fast-paced environment. I am calm and level-headed with the ability to handle difficult patients and high-stress situations. I have strong verbal communication skills and develop strong relationships with patients and their families.
I am originally from Hungary and have 2 children.

I am versatile and adaptable and enjoy being challenged, I work hard and am very dependable.
I work well in a team but am equally confident acting on my own. My greatest virtues are my patience and my genuine compassion for those in my care, no matter how testing the circumstances might be.
I am originally from Romania and have 2 sons who I am very proud of.

Nursing is my passion particularly Palliative Care which I am the nominated home champion.
I fully understand that Nursing is a way of life and more than simply a career. I adhere to the absolute commitment that this career requires and am a good listener with a caring nature. I am also a good team player but know how to take charge and be a leader when necessary. I feel that my life experience influences my work. I understand that nursing demands a capability for medical disciplines, which I am capable of as proven by my educational achievements and my career history.
I am a mum to 2 children and enjoy arts and crafts as well as upcycling.

I enjoy listening to older people and am a very patient person always happy to work at my resident's pace, following their lead. I have worked as a carer for many years now and work very efficiently. I enjoy my job and like talking with the residents as I perform my duties.
I am mum to my 4 children and 2 stepchildren and I would love to go on a cruise and pass my driving test.

Throughout my career, I have developed a reputation for being a problem-solver, an effective communicator, a natural leader with a keen eye for detail and the ability to work under pressure. I have extensive experience leading teams and coordinating tasks to ensure successful outcomes.
I like reading and listening to music and I have travelled around the world.

I have worked in various social care settings for over the years from which I gained a broad knowledge in providing professional support to residents and patients to enable and promote independent living and fulfilment. I am a conscientious worker and a credible team player with a high degree of flexibility towards the performance of my work. In the course of seeking both personal and professional development I have pursued and achieved several trainings and qualifications which include my Nursing Degree and I am currently working towards my NMC pin.
I had the opportunity to practise nursing in the Maldives which was an amazing experience.
I am married with 2 daughters and am very passionate about my culture.

My work in health care has taught me valuable personal lessons, particularly that it is all too easy to take one's health and freedom for granted when it is not threatened by disability. I enjoy being able to offer comfort to the residents, bring a smile to their faces, listen to their concerns and reassure them. My love for the profession is accompanied by a real determination to succeed and gain my NMC pin. I am a hard-working and well-organised individual, reliable, punctual and meticulous in matters of detail.
I am originally from Kerala in India and I am married and have 2 sons.

After 10 years as a Kitchen Assistant, I realised I had the skills and ability to become the Head Chef.
Since being in this role, I have worked closely with my colleagues to produce resident person-centred menus and dishes by engaging closely with the residents and their families and fellow team members in really enhancing the mealtime experience for all and establishing favourites and associated memories as well as appetite drivers.Our team is dedicated and committed to ensuring that the whole home recognises food and drink as both medicine and everyday life-fulfilling experiences.
Our transformed garden with boxes for herbs and vegetables and grounds lending themselves to growing elderflower and fruit trees promotes engagement from ground to plate.
I have many varied interests like going to concerts and festivals and photography, however, I absolutely love skydiving! I would like to one day get my private pilot's license and do the 3 Peaks challenge.

I have worked at West Eaton since 2017 and have recently been appointed as Head Housekeeper, a position I am very excited about.
I continuously and proactively assess the cleanliness and presentation of the Home to ensure that it meets consistently high standards, working proactively with the Infection Prevention and Control Lead to ensure standards of cleanliness are attained. I am dedicated to providing person-centred quality care and a homely environment for the residents to enjoy.
I have 2 adult children and had dreams of one day training to be an embalmer or a pathologist.

I am creative, versatile, enthusiastic, optimistic and really care about people. I am reliable and considerate and not shy to learn a new skill or take up a challenge and I believe my skills and experience in organizing projects align well with the role. Being able to think on my feet and act quickly has held me in good stead when activities don’t always go to plan.
Working in partnership with the local community, including schools, churches, charities, local groups and alongside residents’ family and friends has been a huge advantage to the lives of our residents.
I am a good listener and if a resident has a particular desire to try a new activity, I do my best to make it happen.
I am passionate about gardening and have 2 lovely children.
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