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Review from Belinda J (Daughter of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience

A smooth transition from the start of the enquiry. Excellent communication with both admin and staff. Wonderful, homely atmosphere and lots of individual attention to make residents feel special. Varied activities for stimulation. Very impressed with the whole experience and would highly recommend.

Reply from Charmaine Denham, Registered Home Manager at West Eaton Nursing and Residential home

Having your loved one in our care is an absolute joy, and it pleases us to hear of your enjoyable experience.

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Review from Susan P (Daughter of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience

Mum has been here just over a month and seems to have settled well. The staff look after her very well because she can be very difficult at times. The staff are also very friendly towards us as visitors. Mum loves the view out of her bedroom window, it reminds her of her childhood home. She has enjoyed

joining in some of the activities.

Reply from Charmaine Denham, Resident Services Manager at West Eaton Nursing and Residential home

Thank you for the review Susan and thank you for choosing West Eaton and allowing us the privilege to care for your mum.

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Review from Veronica G (Daughter of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience

After looking after my mum for nearly 5 years in August this year, I had to make a very difficult decision and put my mum in care, as my mum's health was getting worse and I was struggling to look after Mum mentally and physically. I looked around 3 care homes and West Eaton Nursing and Residential

Home ticked all the boxes from meeting the Manager and being shown around, I knew Mum would be happy here. The staff are all very nice and nothing is too much trouble, you ask for something and it's done straight away. Mum spends a lot of time in her room she can see staff walking past all the time which I think reassures her. They always stop and answer her and spend time talking to her. I beat myself up for weeks when I first put my Mum into care but now I realise I have done the right thing, a month or so ago. Mum was really poorly on a Saturday and Mum got all the care she needed, a doctor came to see her where I would have struggled on a Saturday, I would highly recommend West Eaton.

Reply from Charmaine Denham, Resident Services Manager at West Eaton Nursing and Residential home

Thank you for your kind words, it is so encouraging to hear feedback that affirms our vision of providing warm and friendly care in a homely environment by well trained staff to enable residents to live their lives well.

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Review from Rosemary P (Daughter of Resident) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience

I have no hesitation in recommending West Eaton Nursing Home. It is a homely, friendly place where all staff are helpful and pleasant and are involved or aware of each resident's needs. My father settled very quickly and experienced very good care and kindness. They dealt with his Alzheimer's and night

wanderings appropriately, which was totally lacking at a previous home. The semi-open plan design makes it very light and airy and allows carers to keep a careful eye on everyone, also lovely views to be had. I had every confidence in the nursing staff, who were competent and helpful in dealing with my father's ill health quickly and keeping us informed at all times.

Reply from Roderick Ferguson, Manager at West Eaton Nursing and Residential home

Thank you so much for the positive comments about your father's care at West Eaton. Having a friendly, open and homely environment is something we work hard to maintain and it is great to be reassured we continue achieving just that. West Eaton is fortunate to have a great team caring for those who live here and your lovely feedback is really appreciated.

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Review from Richard P (Son of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience

From the moment I met the manager and senior staff, I knew that my mother would be well looked after. Two years on and everything that I hoped for has been realised. A care home's success is all about how the staff follow the ethos and takes time for its residents - West Eaton is exemplary.

Reply from Roderick Ferguson, Manager at West Eaton Nursing and Residential home

Thank you for submitting such a lovely review and I am pleased we continue meeting your expectations and those of your mother. I have shared your kind words with the whole team, all of whom greatly appreciate your feedback.

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Review from Debbie P (Daughter of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience

My mum has been treated with kindness, respect and dignity by all members of your amazing team. I can't really thank the staff enough as it has been a huge relief for me. Watching them, I can appreciate how physically and emotionally challenging it could be, but they always respond with cheer and grace.

Love them.

Reply from Roderick Ferguson, Manager at West Eaton Nursing and Residential home

Thank you so much for your review of the care your mum receives at West Eaton. We are fortunate to have a brilliant team and everyone contributes to making life happy and fun for those living here. Your comments are greatly appreciated by the entire West Eaton team.

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Review from Alan P (Son of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience

Mum first went into West Eaton Nursing and Residential Home in early February this year 2 days before her 95th birthday, I had been caring for her at home up till then, but I could see she needed more around the clock care something I could not provide. At first, I think it was all a little confusing

for her but now she seems to have settled in fine. The staff from management through to carers, chefs and even the handyman are all very hands on loving caring people, nothing is too much of a problem for them. The facilities are always spotless and the location is just perfect being only half a mile away from Mum's home. Which makes it easy for me to visit her. All the staff get involved in the day to day care they provide to each and every individual resident in the home, they hold daily activities and get the residents involved. Even the outside grounds and gardens are a perfect setting where the residents and their families can sit and relax in the sun or something more shaded. Keep up the good work everyone.

Reply from Roderick Ferguson, Manager at West Eaton Nursing and Residential home

Thank you so much for this glowing review. We really do have an outstanding team who all look far beyond the immediate duties of their individual roles, and do everything they can to help each resident live their lives well at West Eaton.

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Review from Frederick P (Husband of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience

My wife has been looked after extremely well. The staff are always very welcoming and will always do everything you ask of them. I would definitely recommend West Eaton Nursing and Residential Home to everyone. It is in very good condition, very clean and always very welcoming.

Reply from Roderick Ferguson, Manager at West Eaton Nursing and Residential home

Thank you so much for posting the lovely review of the great care your wife receives at West Eaton. It is also pleasing to know you feel warmly welcomed each time you visit.

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Review from Sarah D (Daughter of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience

My mother came to West Eaton in June 2021. She was scared and confused as she’d been in her flat for 25-years. Within two weeks of settling in, she said she was the happiest she’d ever been and loved her home. From day one to the present day, I have to say there are not enough words to describe, not

only the outstanding facilities but the care that is given to the resident there.
Each individual every day goes above and beyond to ensure the best care is provided for. I believe everyone can be taught a skill, but it takes a unique individual to take a skill to an outstanding level, which changes lives and just makes the world a better place to live in. Each and everyone at West Eaton has that uniqueness. For my beautiful mum, they have become her extended family. They make her smile, laugh and create precious memories that she’ll keep in her heart forever. At West Eaton, they don’t just care, they enrich lives! Forever grateful and forever blessed!

Reply from Roderick Ferguson, Manager at West Eaton Nursing and Residential home

Thank you so much for a wonderful, glowing, report of the loving care our team provide. This gives the team a fantastic boost, and we are all very grateful for your kind words.

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Review from Dave J (Son-in-law of Resident) published on 5 October 2021
Submitted via Website • Report

Overall Experience

My mother-in-law was a resident at West Eaton for 18 months. I cannot praise the staff there highly enough for their skill, compassion and patience. She was encouraged to be as active and involved as possible in both the day-to-day activities and the regular special events. The staff became her extended

family and kept her and the other residents safe, making personal sacrifices to stay Covid- free.

Reply from Roderick Ferguson, Manager at West Eaton Nursing and Residential home

Thank you for your kind words, we do our very best to enable residents to live their lives well.

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Review from Judy B (Daughter of Resident) published on 5 August 2021
Submitted via Website • Report

Overall Experience

Mum has only been at West Eaton for 2 weeks but is taking time to settle and presenting restless behaviour. However, the staff have been incredibly kind and caring during this period ensuring that she receives a high standard of care, and are also very supportive of the family, especially Dad who always

feels very welcome when he visits. Living a considerable distance away, I have found that there is always someone knowledgeable about Mum's care needs available to talk to and the information shred has been excellent. The whole family really appreciate all they are doing for Mum and I can't speak highly enough about them. Thank you so much.

Reply from Roderick Ferguson, Manager at West Eaton Nursing and Residential home

Thank you so much for your kind words about Mum's care.

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Review from Anne F (Sister of Resident) published on 21 July 2021
Submitted via Website • Report

Overall Experience

My brother came to West Eaton Nursing and Residential home in June 2021 and I can’t thank this home enough! The transformation in him in such a short amount of time is unbelievable! Everybody is so friendly, welcoming and professional and nothing is too much for them. They go above and beyond their

duties to make residents safe, happy, well looked after and give them the respect and dignity they deserve. The home is very welcoming with fantastic gardens and wonderful views. Food looks delicious, varied and very well prepared. The activities are second to none, giving residents entertainment and relief from their day to day routines and are included in everything! Honestly, I can’t recommend this wonderful home enough, everybody concerned does a fantastic job of making it a home from home experience.
Thank you so much West Eaton.

Reply from Roderick Ferguson, Manager at West Eaton Nursing and Residential home

Thank you so much for your lovely review of West Eaton. The whole team works hard to ensure everyone living here is able to live their lives as fully as possible and it is a great boost to receive your feedback.

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Review from Steven D (Friend of Resident) published on 13 November 2020
Submitted via Website • Report

Overall Experience

I always find the care home clean and tidy, care staff are extremely friendly and my friend is very well cared for. I also enjoy seeing all the activities on the Facebook page. Very impressed with the level of care given.

Reply from Roderick Ferguson, Manager at West Eaton Nursing and Residential home

Thank you for taking the time to recognise the care we provide at West Eaton. It's great to know our Facebook posts are capturing how enjoyable life is in the Home.

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Review from Lisa W (Daughter of Resident) published on 27 October 2020
Submitted via Website • Report

Overall Experience

Dad has been a resident of West Eaton since the start of lockdown, which has naturally been quite difficult given all the associated restrictions. So whilst as his family, we have not been able to go inside the home and witness firsthand the running of the home and the interaction between residents

and staff we have been given a very good impression. Staff are always happy to receive telephone calls either for Dad himself or for me to enquire with them about his current health and I know they have made contact with other health care professionals in order to help him settle in. The activities co-ordinator seems to be doing a brilliant job. There are always various activities planned to keep residents engaged, shown by the many photographs on their Facebook page. This has been a fantastic way to give relatives insight into what goes on and see the occasional photos of our loved ones too. Just this week she has organised for Dad to send Mum an anniversary card. Thank you.

Reply from Roderick Ferguson, Manager at West Eaton Nursing and Residential home

Many thanks for your lovely review of the care your father receives at West Eaton.

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Review from Steven H (Son of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience

I cared for my mum for many years at home, so when mum's needs were greater than could be managed at home, I was really concerned about her having to go to a home as she had never wanted that and I was worried that she would not be as well cared for or as happy as she had been at home.
Then we found

West Eaton. From the moment I stepped through the door, I was reassured. Mum moved in nearly 2 years ago and I cannot think of one thing that could have been done to improve her or my experience. Mum has been happy and expertly and lovingly cared for. It is certainly the best possible place for her and it has been a huge comfort for me.
Big big thanks for all you have done and continue to do for mum and the rest of her family.

Reply from Roderick Ferguson, Manager at West Eaton Nursing and Residential home

Thank you so much for taking time to post such a lovely review of West Eaton. It is a delight to read such affirming words and it is reassuring to read about your experience and your satisfaction with the care your mum receives here. Your kind words provide the team with great reassurance they're delivering excellent care and it is wonderful to know we continue meeting and hopefully exceeding your expectations.

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Review from Jodie S (Friend of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience

The staff are all very polite and accommodating. They are great with the residents.
The facilities are second to none. Fully equipped for all needs. Clean and tidy.
Such a lovely place to have your loved one stay.
Highly recommend.

Reply from Roderick Ferguson, Manager at West Eaton Nursing and Residential home

Many thanks for such a glowing review. The team really appreciates your feedback.

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Review from Jeremy H (Son of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience

My Mum has received great care since she arrived. The staff seem to genuinely care about the residents and also seem to be happy in their work. The atmosphere is always pleasant and warm when I visit and the staff are very welcoming.

Reply from Roderick Ferguson, Manager at West Eaton Nursing and Residential home

Thank you for taking the time to review our care. We really value your feedback and are grateful for your kind words.

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Review from Rob J (Grandson of Resident) published on 28 August 2020
Submitted via Website • Report

Overall Experience

The quality and service at West Eaton House has exceeded all expectations. It is a great relief for the whole family to see Nan and Grandad being cared for so well. Since they moved in we have seen a remarkable uptick in their health and happiness which speaks for itself. The setting is stunning, surrounded

by green fields and residents have access to gardens as well as spacious communal areas with great views. The activities the staff put on for residents are stimulating and fun, enabling residents to do far more than they ever could in their own homes. All the staff we've dealt with have been fantastic - it's clear they're passionate about what they do and they're always incredibly accommodating when we visit.

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Review from Hazel M (Sister of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience

I have nothing but praise for all the staff. They treat the residents with so much care, compassion and dignity. They always have a very friendly welcome and give you updates on the welfare of your relative. I feel like they are part of my family and I am so very grateful for all the care they give.

I have been a visitor there for the past 2 years and 9 months and I can not fault them at all. They have done a fantastic job keeping themselves safe and the residents safe during this virus. I have complete trust in them and the way they work to keep everyone safe and happy. There are a lot of activities going on for all the residents to keep them busy and interactive.

Reply from Roderick Ferguson, Manager at West Eaton Nursing and Residential home

Thank you so much for such a supportive and positive acknowledgment of the care at West Eaton. The entire team continue working incredibly hard to maintain as much normality as possible during lockdown and I feel very proud of every one of them.

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Review from Sue P (Daughter of Resident) published on 28 July 2020
Submitted via Website • Report

Overall Experience

My mum has now been living at West Eaton care home for over a year. It really has been home from home. She settled in straight away with the help of the amazing staff. They are all so caring and I have noticed how good-humoured and patient everyone is. I did not expect my mum to ever need 24/7 care

but the rural location, the welcome and the high-quality nursing have given me peace of mind. It is always a joy to visit and the home has managed the COVID-19 situation with early intervention and extra PPE even before it became mandatory. I am looking forward to our next visit in the beautiful gardens. My mum loves watching the new hens they have bought and enjoys all the art and craft activities having previously been such a busy and independent lady. Mum loves going up to her room which we were able to personalise and we know that she is happy and trusts the staff that look after her. Our wholehearted thanks go out to West Eaton staff who create such a welcoming home.

Reply from Roderick Ferguson, Manager at West Eaton Nursing and Residential home

Thank you for your lovely comments about the home and the brilliant team who work here. We all really appreciate your feedback and it gives the team a wonderful boost to know their hard work and commitment is recognised and valued.

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Meet the Team (13)

Charmaine Denham

Job Title: Home Manager

Joined: 2020

I’m proud to serve as the Care Home Manager at West Eaton and my passion is ensuring that our residents feel truly at home. I believe that every person deserves care that not only meets their medical needs but also nurtures their sense of belonging, dignity, and happiness.

With a zeal for creating a safe, welcoming, and compassionate environment, I lead a wonderful team of nurses, caregivers and staff ensuring the highest standards of care for our residents. My goal is to provide personalized care that makes every resident feel valued and comfortable, just as we would want for our own family members.

I’m always looking for new ways to improve the quality of life for our residents. Whether it’s through organizing fun activities, improving daily routines, or simply spending time with residents and listening to their stories, I’m dedicated to making their days brighter.

Ancy Alexkutty

Job Title: Clinical Lead

Joined: 2006

I have been at West Eaton since 2006 and was born in India I originally started as a Health Care Assistant and went on to study nursing.

I am a qualified RGN with extensive experience in the nursing field and would describe myself as passionate, caring and reliable. I am committed towards my work, have the ability to work under pressure, assertive and willing to lead and support my team of nurses and lead the unit. My current role has helped me build new skills in the active and effective management of resources.
I have 3 children and I would love to help students in developing countries get higher education. I am passionate about my heritage and Keralan culture.

Hollie Leach

Job Title: Resident Services Manager

Joined: 2022

I joined West Eaton in 2022 having worked in the care sector for many years. I am an organized and experienced Resident Services Manager with extensive knowledge of administrative and clerical operations. I have a proven track record of successfully managing situations and overseeing projects to completion.

I am actively involved in supporting the manager with the management of the home and aspire to be a Home Manager one day.

I am also a mum to 2 beautiful children and enjoy gardening.

Elizabeth Szabo

Job Title: Nurse

Joined: 2007

I have been a nurse since the age of 20 and have the proven ability to provide direct patient care in a fast-paced environment. I am calm and level-headed with the ability to handle difficult patients and high-stress situations. I have strong verbal communication skills and develop strong relationships with patients and their families.

I am originally from Hungary and have 2 children.

Ramona Nistor

Job Title: Nurse

Joined: 2021

I am versatile and adaptable and enjoy being challenged, I work hard and am very dependable.

I work well in a team but am equally confident acting on my own. My greatest virtues are my patience and my genuine compassion for those in my care, no matter how testing the circumstances might be.

I am originally from Romania and have 2 sons who I am very proud of.

Clare Samuel

Job Title: Nurse

Joined: 2022

Nursing is my passion particularly Palliative Care which I am the nominated home champion.

I fully understand that Nursing is a way of life and more than simply a career. I adhere to the absolute commitment that this career requires and am a good listener with a caring nature. I am also a good team player but know how to take charge and be a leader when necessary. I feel that my life experience influences my work. I understand that nursing demands a capability for medical disciplines, which I am capable of as proven by my educational achievements and my career history.

I am a mum to 2 children and enjoy arts and crafts as well as upcycling.

Melissa Taylor

Job Title: Senior Carer

Joined: 2017

I enjoy listening to older people and am a very patient person always happy to work at my resident's pace, following their lead. I have worked as a carer for many years now and work very efficiently. I enjoy my job and like talking with the residents as I perform my duties.

I am mum to my 4 children and 2 stepchildren and I would love to go on a cruise and pass my driving test.

Jenifer Angell

Job Title: Senior Carer

Joined: 2017

Throughout my career, I have developed a reputation for being a problem-solver, an effective communicator, a natural leader with a keen eye for detail and the ability to work under pressure. I have extensive experience leading teams and coordinating tasks to ensure successful outcomes.

I like reading and listening to music and I have travelled around the world.

Roshni Mathew

Job Title: Nurse

Joined: 2021

I have worked in various social care settings for over the years from which I gained a broad knowledge in providing professional support to residents and patients to enable and promote independent living and fulfilment. I am a conscientious worker and a credible team player with a high degree of flexibility towards the performance of my work. In the course of seeking both personal and professional development I have pursued and achieved several trainings and qualifications which include my Nursing Degree and I am currently working towards my NMC pin.

I had the opportunity to practise nursing in the Maldives which was an amazing experience.

I am married with 2 daughters and am very passionate about my culture.

Tinu Thomas

Job Title: Junior Preceptorship Nurse

Joined: 2021

My work in health care has taught me valuable personal lessons, particularly that it is all too easy to take one's health and freedom for granted when it is not threatened by disability. I enjoy being able to offer comfort to the residents, bring a smile to their faces, listen to their concerns and reassure them. My love for the profession is accompanied by a real determination to succeed and gain my NMC pin. I am a hard-working and well-organised individual, reliable, punctual and meticulous in matters of detail.

I am originally from Kerala in India and I am married and have 2 sons.

Emlyn Hughes

Job Title: Head Chef

Joined: 2012

After 10 years as a Kitchen Assistant, I realised I had the skills and ability to become the Head Chef.

Since being in this role, I have worked closely with my colleagues to produce resident person-centred menus and dishes by engaging closely with the residents and their families and fellow team members in really enhancing the mealtime experience for all and establishing favourites and associated memories as well as appetite drivers.
Our team is dedicated and committed to ensuring that the whole home recognises food and drink as both medicine and everyday life-fulfilling experiences.
Our transformed garden with boxes for herbs and vegetables and grounds lending themselves to growing elderflower and fruit trees promotes engagement from ground to plate.

I have many varied interests like going to concerts and festivals and photography, however, I absolutely love skydiving! I would like to one day get my private pilot's license and do the 3 Peaks challenge.

Sharon Russell-Wells

Job Title: Head Housekeeper

Joined: 2017

I have worked at West Eaton since 2017 and have recently been appointed as Head Housekeeper, a position I am very excited about.

I continuously and proactively assess the cleanliness and presentation of the Home to ensure that it meets consistently high standards, working proactively with the Infection Prevention and Control Lead to ensure standards of cleanliness are attained. I am dedicated to providing person-centred quality care and a homely environment for the residents to enjoy.

I have 2 adult children and had dreams of one day training to be an embalmer or a pathologist.

Rachel Eardley

Job Title: Lifestyle and Wellbeing

Joined: 2022

I am creative, versatile, enthusiastic, optimistic and really care about people. I am reliable and considerate and not shy to learn a new skill or take up a challenge and I believe my skills and experience in organizing projects align well with the role. Being able to think on my feet and act quickly has held me in good stead when activities don’t always go to plan.

Working in partnership with the local community, including schools, churches, charities, local groups and alongside residents’ family and friends has been a huge advantage to the lives of our residents.

I am a good listener and if a resident has a particular desire to try a new activity, I do my best to make it happen.

I am passionate about gardening and have 2 lovely children.

West Eaton Nursing and Residential home

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West Eaton Nursing and Residential home Reviews (61)

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Care Quality Commission (CQC) Rating

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Awards / Recognitions (8)