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- West Eaton Nursing and Residential home







Less than a mile from the quaint market town of Leominster, this care home is set in 6 acres of attractive landscaped gardens, overlooking the beautiful Herefordshire countryside.
The modern purpose built house provides accommodation for 33 residents in both single and double rooms over 2 floors, with plenty of communal space. Most rooms offer beautiful rural views bringing a sense of tranquillity and peace. The home has an extension to...
Care Provided by West Eaton Nursing and Residential home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 33 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact West Eaton Nursing and Residential home for full pricing details and T&Cs.
Contact West Eaton Nursing and Residential home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Heritage Manor Ltd
- Private Owned
Person in charge
- Charmaine Denham(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2016
Room Information
- Single Rooms (27)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (2)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Visitors always welcome.
Parking
- At the back of the home in the carpark
West Eaton Nursing and Residential home Reviews (73)
West Eaton Nursing and Residential home has a Review Score of 9.9 (9.940) out of 10, based on 24 reviews in the last 2 years.
Over all time West Eaton Nursing and Residential home has 73 reviews.
Each individual every day goes above and beyond to ensure the best care is provided for. I believe everyone can be taught a skill, but it takes a unique individual to take a skill to an outstanding level, which changes lives and just makes the world a better place to live in. Each and everyone at West Eaton has that uniqueness. For my beautiful mum, they have become her extended family. They make her smile, laugh and create precious memories that she’ll keep in her heart forever. At West Eaton, they don’t just care, they enrich lives! Forever grateful and forever blessed!
Thank you so much for a wonderful, glowing, report of the loving care our team provide. This gives the team a fantastic boost, and we are all very grateful for your kind words.
My mother-in-law was a resident at West Eaton for 18 months. I cannot praise the staff there highly enough for their skill, compassion and patience. She was encouraged to be as active and involved as possible in both the day-to-day activities and the regular special events. The staff became her extended family and kept her and the other residents safe, making personal sacrifices to stay Covid- free.
Thank you for your kind words, we do our very best to enable residents to live their lives well.
Mum has only been at West Eaton for 2 weeks but is taking time to settle and presenting restless behaviour. However, the staff have been incredibly kind and caring during this period ensuring that she receives a high standard of care, and are also very supportive of the family, especially Dad who always feels very welcome when he visits. Living a considerable distance away, I have found that there is always someone knowledgeable about Mum's care needs available to talk to and the information shred has been excellent. The whole family really appreciate all they are doing for Mum and I can't speak highly enough about them. Thank you so much.
Thank you so much for your kind words about Mum's care.
Thank you so much West Eaton.
Thank you so much for your lovely review of West Eaton. The whole team works hard to ensure everyone living here is able to live their lives as fully as possible and it is a great boost to receive your feedback.
I always find the care home clean and tidy, care staff are extremely friendly and my friend is very well cared for. I also enjoy seeing all the activities on the Facebook page. Very impressed with the level of care given.
Thank you for taking the time to recognise the care we provide at West Eaton. It's great to know our Facebook posts are capturing how enjoyable life is in the Home.
Dad has been a resident of West Eaton since the start of lockdown, which has naturally been quite difficult given all the associated restrictions. So whilst as his family, we have not been able to go inside the home and witness firsthand the running of the home and the interaction between residents and staff we have been given a very good impression. Staff are always happy to receive telephone calls either for Dad himself or for me to enquire with them about his current health and I know they have made contact with other health care professionals in order to help him settle in. The activities co-ordinator seems to be doing a brilliant job. There are always various activities planned to keep residents engaged, shown by the many photographs on their Facebook page. This has been a fantastic way to give relatives insight into what goes on and see the occasional photos of our loved ones too. Just this week she has organised for Dad to send Mum an anniversary card. Thank you.
Many thanks for your lovely review of the care your father receives at West Eaton.
Then we found West Eaton. From the moment I stepped through the door, I was reassured. Mum moved in nearly 2 years ago and I cannot think of one thing that could have been done to improve her or my experience. Mum has been happy and expertly and lovingly cared for. It is certainly the best possible place for her and it has been a huge comfort for me.
Big big thanks for all you have done and continue to do for mum and the rest of her family.
Thank you so much for taking time to post such a lovely review of West Eaton. It is a delight to read such affirming words and it is reassuring to read about your experience and your satisfaction with the care your mum receives here. Your kind words provide the team with great reassurance they're...
The facilities are second to none. Fully equipped for all needs. Clean and tidy.
Such a lovely place to have your loved one stay.
Highly recommend.
Many thanks for such a glowing review. The team really appreciates your feedback.
My Mum has received great care since she arrived. The staff seem to genuinely care about the residents and also seem to be happy in their work. The atmosphere is always pleasant and warm when I visit and the staff are very welcoming.
Thank you for taking the time to review our care. We really value your feedback and are grateful for your kind words.
The quality and service at West Eaton House has exceeded all expectations. It is a great relief for the whole family to see Nan and Grandad being cared for so well. Since they moved in we have seen a remarkable uptick in their health and happiness which speaks for itself. The setting is stunning, surrounded by green fields and residents have access to gardens as well as spacious communal areas with great views. The activities the staff put on for residents are stimulating and fun, enabling residents to do far more than they ever could in their own homes. All the staff we've dealt with have been fantastic - it's clear they're passionate about what they do and they're always incredibly accommodating when we visit.
I have nothing but praise for all the staff. They treat the residents with so much care, compassion and dignity. They always have a very friendly welcome and give you updates on the welfare of your relative. I feel like they are part of my family and I am so very grateful for all the care they give. I have been a visitor there for the past 2 years and 9 months and I can not fault them at all. They have done a fantastic job keeping themselves safe and the residents safe during this virus. I have complete trust in them and the way they work to keep everyone safe and happy. There are a lot of activities going on for all the residents to keep them busy and interactive.
Thank you so much for such a supportive and positive acknowledgment of the care at West Eaton. The entire team continue working incredibly hard to maintain as much normality as possible during lockdown and I feel very proud of every one of them.
My mum has now been living at West Eaton care home for over a year. It really has been home from home. She settled in straight away with the help of the amazing staff. They are all so caring and I have noticed how good-humoured and patient everyone is. I did not expect my mum to ever need 24/7 care but the rural location, the welcome and the high-quality nursing have given me peace of mind. It is always a joy to visit and the home has managed the COVID-19 situation with early intervention and extra PPE even before it became mandatory. I am looking forward to our next visit in the beautiful gardens. My mum loves watching the new hens they have bought and enjoys all the art and craft activities having previously been such a busy and independent lady. Mum loves going up to her room which we were able to personalise and we know that she is happy and trusts the staff that look after her. Our wholehearted thanks go out to West Eaton staff who create such a welcoming home.
Thank you for your lovely comments about the home and the brilliant team who work here. We all really appreciate your feedback and it gives the team a wonderful boost to know their hard work and commitment is recognised and valued.
The pre-arranged visit to see my husband in June was exciting after three months of not being able to see him face to face. The visit was well organised and the staff had obviously made an effort as it was my birthday as well as being the first visit to my husband in such a long time. I felt safe as I wore my own mask, there was hand gel available at West Eaton, and the seating arranged for me was 2 metres away from my husband. He was seated in a specialist chair inside a gazebo on the patio. He was safe too, protected from the sun, and the nurse call bell was given to us by the carer in case we needed anything. A special thank you to everyone who made this visit possible.
Thanks so much for your lovely review and I am pleased we were able to arrange the visit on your birthday. We understand how difficult it has been for everyone and feel very grateful for your continued support while we strive to keep everyone safe, well and happy.
Although there have inevitably been some staff changes over the years, the dedication and level of care remain unchanged at a high level and it is always a pleasure to experience the friendliness and thoughtfulness of the staff who do their best to maintain a warm and relaxed atmosphere in the Home. My mother remains content and appreciative. It is reassuring to know that the difficulties of this period of lockdown have been handled with the utmost responsibility.
Thank you for your kind words about the quality of care at West Eaton. With the recent appointment of our Lifestyles & Well-Being Co-ordinator, the range and choice of meaningful and fun activities is going from strength to strength.
My brother and I have recently moved our parents to West Eaton. It has been an enormous relief to have them close by and to know they are being so well looked after, especially during the coronavirus outbreak. The nursing staff and carers are professional, respectful, caring and attentive to their needs. The atmosphere is relaxed and welcoming of visitors. We have even taken our well-behaved dog to see them. Their children, grandchildren and a great-granddaughter have all visited them and been pleased to see how settled they are. It has worked out far better than I could have imagined, as it is enormously stressful moving an elderly couple away from their home and community because they can no longer cope. The building is spacious and full of light. Their room is beautiful and private, though they are encouraged to spend as much time as possible alongside other residents. The food is excellent, plentiful, varied and nutritious. West Eaton has changed all our lives for the better.
Thank you so much for your kind words and recognition of the work we do to make West Eaton a relaxed and happy home. We are really delighted to have supported such a smooth and successful transition for your parents.
Extremely happy with the care that mum gets, excellent activities, friendly staff who make you feel very welcome.
Thank you so much for taking time to review West Eaton and also for your kind comments. I will ensure your comments are fed back to the team.
First impressions when we visited, prior to arranging care for mum, were very positive and I have had no reason to change my opinion.
Everything is always spotlessly clean and none of the frequently thought of 'old folks home' smell.
The staff are amazing, caring, friendly people who have made mum's transition easy.
Very good caring environment. Although when residents are in bed, they sometimes get forgotten to be given a drink but overall very good.
Thank you for your review. Please make an appointment with me if you wish to discuss any issues.
After one and a half years of looking after my wife suffering from three strokes and times in the hospital, on the 13th April she was placed in West Eaton House. We visited a friend of the wife in West Eaton House a few times and thought what a wonderful place to come to. The management and staff are excellent, the care and support needs are met with dignity. The food is also excellent with the security of locked doors at all times. (There is a code for the visitors to enter). There is a hairdresser one morning a week. Every week they have two or three activities which help the people to chill out.
Both of us, having some experience of care homes, we can honestly say that we consider West Eaton House one of the very best. The phrase 'nothing is too much trouble' really does apply here. The quality of the care, the entertainment and the food is consistently maintained at a high level. We know how difficult this is with dementia patients. We fell extremely lucky that our relative is in such good hands.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 May 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for West Eaton Nursing and Residential home.
There are no upcoming events for West Eaton Nursing and Residential home.
Awards / Recognitions (8)
- 31 Jan 2024Recipient: West Eaton Nursing and Residential home
- 04 Nov 2023Recipient: Heritage Manor Ltd
- 08 Oct 2023Recipient: West Eaton Nursing and Residential home
Accreditations
There are no accreditations posted yet for West Eaton Nursing and Residential home.
Meet the Team (13)

I’m proud to serve as the Care Home Manager at West Eaton and my passion is ensuring that our residents feel truly at home. I believe that every person deserves care that not only meets their medical needs but also nurtures their sense of belonging, dignity, and happiness.
With a zeal for creating a safe, welcoming, and compassionate environment, I lead a wonderful team of nurses, caregivers and staff ensuring the highest standards of care for our residents. My goal is to provide personalized care that makes every resident feel valued and comfortable, just as we would want for our own family members.
I’m always looking for new ways to improve the quality of life for our residents. Whether it’s through organizing fun activities, improving daily routines, or simply spending time with residents and listening to their stories, I’m dedicated to making their days brighter.

I have been at West Eaton since 2006 and was born in India I originally started as a Health Care Assistant and went on to study nursing.
I am a qualified RGN with extensive experience in the nursing field and would describe myself as passionate, caring and reliable. I am committed towards my work, have the ability to work under pressure, assertive and willing to lead and support my team of nurses and lead the unit. My current role has helped me build new skills in the active and effective management of resources.I have 3 children and I would love to help students in developing countries get higher education. I am passionate about my heritage and Keralan culture.

I joined West Eaton in 2022 having worked in the care sector for many years. I am an organized and experienced Resident Services Manager with extensive knowledge of administrative and clerical operations. I have a proven track record of successfully managing situations and overseeing projects to completion.
I am actively involved in supporting the manager with the management of the home and aspire to be a Home Manager one day.
I am also a mum to 2 beautiful children and enjoy gardening.

I have been a nurse since the age of 20 and have the proven ability to provide direct patient care in a fast-paced environment. I am calm and level-headed with the ability to handle difficult patients and high-stress situations. I have strong verbal communication skills and develop strong relationships with patients and their families.
I am originally from Hungary and have 2 children.

I am versatile and adaptable and enjoy being challenged, I work hard and am very dependable.
I work well in a team but am equally confident acting on my own. My greatest virtues are my patience and my genuine compassion for those in my care, no matter how testing the circumstances might be.
I am originally from Romania and have 2 sons who I am very proud of.

Nursing is my passion particularly Palliative Care which I am the nominated home champion.
I fully understand that Nursing is a way of life and more than simply a career. I adhere to the absolute commitment that this career requires and am a good listener with a caring nature. I am also a good team player but know how to take charge and be a leader when necessary. I feel that my life experience influences my work. I understand that nursing demands a capability for medical disciplines, which I am capable of as proven by my educational achievements and my career history.
I am a mum to 2 children and enjoy arts and crafts as well as upcycling.

I enjoy listening to older people and am a very patient person always happy to work at my resident's pace, following their lead. I have worked as a carer for many years now and work very efficiently. I enjoy my job and like talking with the residents as I perform my duties.
I am mum to my 4 children and 2 stepchildren and I would love to go on a cruise and pass my driving test.

Throughout my career, I have developed a reputation for being a problem-solver, an effective communicator, a natural leader with a keen eye for detail and the ability to work under pressure. I have extensive experience leading teams and coordinating tasks to ensure successful outcomes.
I like reading and listening to music and I have travelled around the world.

I have worked in various social care settings for over the years from which I gained a broad knowledge in providing professional support to residents and patients to enable and promote independent living and fulfilment. I am a conscientious worker and a credible team player with a high degree of flexibility towards the performance of my work. In the course of seeking both personal and professional development I have pursued and achieved several trainings and qualifications which include my Nursing Degree and I am currently working towards my NMC pin.
I had the opportunity to practise nursing in the Maldives which was an amazing experience.
I am married with 2 daughters and am very passionate about my culture.

My work in health care has taught me valuable personal lessons, particularly that it is all too easy to take one's health and freedom for granted when it is not threatened by disability. I enjoy being able to offer comfort to the residents, bring a smile to their faces, listen to their concerns and reassure them. My love for the profession is accompanied by a real determination to succeed and gain my NMC pin. I am a hard-working and well-organised individual, reliable, punctual and meticulous in matters of detail.
I am originally from Kerala in India and I am married and have 2 sons.

After 10 years as a Kitchen Assistant, I realised I had the skills and ability to become the Head Chef.
Since being in this role, I have worked closely with my colleagues to produce resident person-centred menus and dishes by engaging closely with the residents and their families and fellow team members in really enhancing the mealtime experience for all and establishing favourites and associated memories as well as appetite drivers.Our team is dedicated and committed to ensuring that the whole home recognises food and drink as both medicine and everyday life-fulfilling experiences.
Our transformed garden with boxes for herbs and vegetables and grounds lending themselves to growing elderflower and fruit trees promotes engagement from ground to plate.
I have many varied interests like going to concerts and festivals and photography, however, I absolutely love skydiving! I would like to one day get my private pilot's license and do the 3 Peaks challenge.

I have worked at West Eaton since 2017 and have recently been appointed as Head Housekeeper, a position I am very excited about.
I continuously and proactively assess the cleanliness and presentation of the Home to ensure that it meets consistently high standards, working proactively with the Infection Prevention and Control Lead to ensure standards of cleanliness are attained. I am dedicated to providing person-centred quality care and a homely environment for the residents to enjoy.
I have 2 adult children and had dreams of one day training to be an embalmer or a pathologist.

I am creative, versatile, enthusiastic, optimistic and really care about people. I am reliable and considerate and not shy to learn a new skill or take up a challenge and I believe my skills and experience in organizing projects align well with the role. Being able to think on my feet and act quickly has held me in good stead when activities don’t always go to plan.
Working in partnership with the local community, including schools, churches, charities, local groups and alongside residents’ family and friends has been a huge advantage to the lives of our residents.
I am a good listener and if a resident has a particular desire to try a new activity, I do my best to make it happen.
I am passionate about gardening and have 2 lovely children.
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