The Lawns Nursing Home, Worcester, Worcestershire
The Lawns Nursing Home, Worcester, Worcestershire
The Lawns Nursing Home, Worcester, Worcestershire

The Lawns Nursing Home, in Kempsey, near Worcester, offers a quality and personalised care service for up to thirty-five residents, in a tranquil atmosphere with picturesque surroundings.

Family values are important to the care provider, who have an excellent reputation in the sector for the level of satisfaction their residents are able to achieve within secure and homely residences.

Care is delivered by a registered nursing team and long-serving care and ancillary teams. The Lawns specialises in providing end-of-life care and has obtained Gold Standard (with commend) in this speciality.

Group: Heritage Manor Ltd

Person in charge: Carol Harris (Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Post pre-assessment to ensure home able to meet needs. Ages 60+.

Single Rooms: 38

Shared Rooms: 1

Rooms with ensuite WC: 33

Weekly Charges Guide: (These prices are only a guideline, please contact The Lawns Nursing Home to find out the exact price for your requirements.) Nursing Care Single £900 – £1100 , Nursing Care Shared (per person) £650 – £950 (These prices are only a guideline, please contact The Lawns Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

On the A38 in the village of Kempsey on the outskirts of Worcester

Visiting:

open visiting

Parking:

on site parking

Latest Care Quality Commission* Report on The Lawns Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 The Lawns Nursing Home has a Review Score of 9.6 (9.581)

The Review Score of 9.6 (maximum of 10) for The Lawns Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for The Lawns Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.581 for The Lawns Nursing Home is calculated as follows: ( (180 Excellents x 5) + (81 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 279 Ratings = 4.581

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Lawns Nursing Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 11 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    8
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Lawns Nursing Home?

  • Extremely LIKELY
    22
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Lawns Nursing Home

  • Daughter of Resident/Service User
    10
  • Wife of Resident/Service User
    5
  • Friend of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

My mother was very happy at The Lawns Nursing Home, she was lonely at home on her own and found it difficult to bath etc.
At The Lawns, she was happier than I had seen her for years. The love and care were superb.

How likely would you be to recommend The Lawns Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Carol Harris, Home Manager at The Lawns Nursing Home responded to this review on 06 Nov 2017:

Thank you.

I am a regular visitor to The Lawns to provide entertainment to the residents on a voluntary basis. I have always been impressed with the happy atmosphere in the home and the efficient and courteous attitude of the staff. Any problems with the residents are always dealt with promptly and with kindness and patience.

How likely would you be to recommend The Lawns Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Carol Harris, Home Manager at The Lawns Nursing Home responded to this review on 06 Nov 2017:

Thank you.

Very caring, approachable staff. Needs of individuals recognised and appropriate services tailored accordingly. Understanding and clear communication, calm from staff to residents, family and friends. Activities extensive and very well organised.

How likely would you be to recommend The Lawns Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Facilities: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Carol Harris, Home Manager at The Lawns Nursing Home responded to this review on 19 Oct 2017:

Thank you very much.

The staff work under immense pressure and do a good job for the work that they do. The home is always clean as is my father. I cannot fault them in any way.

How likely would you be to recommend The Lawns Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Carol Harris, Home Manager at The Lawns Nursing Home responded to this review on 26 Sep 2017:

Thank you.

The staff are caring and knowledgeable. They do an excellent job in difficult circumstances. Almost all the residents have severe mental and physical disabilities which are dealt with patiently and kindly by the staff. A lot of effort goes into events designed to improve connectivity between the residents and the outside world, for example, the seasons and events like Wimbledon etc. Great effort is made to get to know the residents as individuals and to understand them, what they enjoy and to give them quality life experiences.
They are doing a job which most of us could not do effectively or willingly.

How likely would you be to recommend The Lawns Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Carol Harris, Home Manager at The Lawns Nursing Home responded to this review on 26 Sep 2017:

Thank you.

Offers a very caring and professional care package where the residents are treated as top priority with each person in their care is treated as an individual.
I am particularly impressed with the care and compassion with which some staff relate to residents.

How likely would you be to recommend The Lawns Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Carol Harris, Home Manager at The Lawns Nursing Home responded to this review on 26 Sep 2017:

Thank you very much.

I am very impressed with all that is done. I say a big thank you to everyone.

How likely would you be to recommend The Lawns Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Facilities: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Carol Harris, Home Manager at The Lawns Nursing Home responded to this review on 26 Sep 2017:

Thank you, Joan

My father has been a resident of The Lawns Nursing Home for over two years and in that time his care has been exemplary. Living some distance from The Lawns Nursing Home I have absolute trust and faith in all the staff to ensure my father's well-being. The staff are always attentive, caring and professional whilst remaining friendly and supportive. My mother who is a regular visitor is treated as part of the family and is very well supported by the staff.

How likely would you be to recommend The Lawns Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at The Lawns Nursing Home always make us feel very welcome when we are visiting.
My mother-in-law who is now 102 years old has said she is settled at The Lawns and she is looked after very well.
She is being cared for in a reassuring professional way and the staff on all levels are very kind and thoughtful.

How likely would you be to recommend The Lawns Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Carol Harris, Home Manager at The Lawns Nursing Home responded to this review on 29 Jun 2017:

Thank you for your kind words.

It was very important for me to find Dad the best possible care when his complex medical needs required 24-hour care. The Lawns Nursing Home provided this. The way my dad was treated with dignity by all the members of the team was outstanding. I had the utmost confidence that when I could not be there to care for my Dad, Lawns Nursing Home took very good care of him. I would absolutely have no hesitation in recommending The Lawns Nursing Home as an outstanding care facility.

How likely would you be to recommend The Lawns Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Carol Harris, Matron at The Lawns Nursing Home responded to this review on 19 Jan 2017:

Thank you for your kind words, it always means so much to my staff to read words of appreciation. It was a real pleasure to nurse your Dad and to support you.

The service was adequate.
My husband was only at the home for 9 days.
The few people I met were very nice indeed.

How likely would you be to recommend The Lawns Nursing Home? Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

My mother was at a home that was closing. The Lawns very promptly had a room and all the arrangements were made with no fuss or worries. On arriving Mum was warmly welcomed and despite her severe dementia, the staff are kind and caring - nothing too much trouble. So much improved on her last nursing home. She always looks fresh and tidy and by the amount of shampoo and bubble bath used is regularly showered and hair washed, something that rarely happened at the last place.

How likely would you be to recommend The Lawns Nursing Home? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

The Nursing Home treat my Father with the dignity and respect that he deserves at his time in life. He always looks clean and content and enjoys the food provided. His room is kept tidy and has a lovely view that he enjoys. The staff are friendly and will try and get him involved with activities and make him smile. Thank You to all the staff concerned.

How likely would you be to recommend The Lawns Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy with the care my father received at Lawns Nursing Home. He was extremely grateful to them for all the care they gave to him in his 10 weeks at the home. Staff very friendly and welcoming when we visited. The food wasn't much to dad's liking but he was terminally ill so appetite was limited. In all, The Lawns is a very good nursing home which I would recommend.

How likely would you be to recommend The Lawns Nursing Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I was worried when told that my husband would need to go into a nursing home, but all those worries have disappeared as this is like home from home. The home is spotless and nothing is too much trouble for the staff. There is something for the residents to do or join in activities every day.

How likely would you be to recommend The Lawns Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are very impressed with the way the staff treat our friend, they all seem so kind and caring and helping her to spend her time in the home.

How likely would you be to recommend The Lawns Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Carol Harris, Home manager at The Lawns Nursing Home responded to this review on 07 Jul 2016:

Thank you.

As someone who visits several care homes in my work as a catholic priest, I can say that The Lawns is one of the best. This is due to: friendly and caring staff, cleanliness of rooms and public areas. Satisfaction from families and residents who are also my parishioners. Spiritual care is a priority for the staff.

How likely would you be to recommend The Lawns Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Carol Harris, Home manager at The Lawns Nursing Home responded to this review on 07 Jul 2016:

Thank you for you kind words Father Brian.

My mother arrived at The Lawns on December 21st 2015, very ill straight from hospital, to be met by the staff in Xmas fancy dress, all smiling and welcoming. So the great T.L.C began over the next few weeks. She improved and loved where she was, and enjoyed her 95th Birthday in February, where the same love and care was shown to the whole family. Sadly mum passed away on May 8th and again the care, love and friendship to the whole family was outstanding at this very sad time. The whole team at The Lawns are so professional and caring. I will always remember them. With many thanks and love.

How likely would you be to recommend The Lawns Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Carol Harris, Home manager at The Lawns Nursing Home responded to this review on 07 Jul 2016:

Thank you for your kind words, my staff very much appreciate it.

My husband has been here in palliative care since Sept 30th, he is always treated with the utmost care and consideration. He is bed bound and has to be fed and have everything done for him. The nurses, carers and all the workers at the home make sure he is well looked after and spoken to, although he can not often give an answer because the Parkinson's has taken his speech.

How likely would you be to recommend The Lawns Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Carol Harris, Home manager at The Lawns Nursing Home responded to this review on 07 Jul 2016:

Thank you, very much appreciated.

My mother was only in the home for about 3 weeks. In that time we always found the staff friendly and helpful and very considerate of my mother and her needs. The room was very pleasant, there were plenty of activities even though my mother never got a chance to use them.

How likely would you be to recommend The Lawns Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I and my Brother and Sister were very impressed by the care given to our dad. The staff were very professional and extremely caring. They were also very accommodating when I needed to stay overnight 3 times with my dad.

How likely would you be to recommend The Lawns Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel very happy about the care that my mother has received. The staff have been very patient allowing my mother to express herself despite her communication difficulties. A lot of effort is put into activities to enhance the quality of life of the residents. The staff are very supportive and welcoming to families and other visitors.

How likely would you be to recommend The Lawns Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Many thanks to all the staff for organising a Halloween party tea for all the residents and relatives. They all wore fancy dress and decorated the dining room to create a fantastic Halloween atmosphere, even down to the plates and cups. Really wonderful. Thank you

How likely would you be to recommend The Lawns Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband was resident at The Lawns Nursing Home from December 2014 to when he died in March 2015. At all times he was treated both kindly and with dignity. Staff at all times were compassionate and encouraging and generally concerned if he wouldn't eat or became depressed with his condition - (he had Parkinson's followed by a stroke). Couldn't fault the home, even if at times staffing levels low- appreciate though with best made places this can happen due to illness etc..

How likely would you be to recommend The Lawns Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

May 2017

Gold Standard Framework

Recipient: The Lawns Nursing Home

Date: Monday 01 May 2017

more details

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Staff Profiles

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Care Home Idol 2016

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