Review from R P (Daughter of Resident) published on 8 August 2024 Submitted via Website • Report

Overall Experience

My father was looked after very well in the few months he was at the home. He needed a great deal of personal care and was treated with the utmost resect. He seemed happy and joined in with the many activities and also formed a close bond with staff who were all lovely. Thank you.

Reply from Melanie Dawson, Manager at The LawnsThank you for your kind review. Your father was a lovely gentleman who it was a pleasure to provide care for. I will ensure the team is aware of your compliment.

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Review from Diane G (Friend of Resident) published on 28 February 2024 Submitted via Website • Report

Overall Experience

Excellent care home. Plenty of parking spaces. Everyone seems very friendly and helpful. So nice to be able to take our dog in and our friend appreciates and is happy to see her. My friend is very happy there. She says the food is really good and there’s plenty of choice. Thank you!

Reply from Melanie Dawson, Manager at The LawnsThank you for your review of the care of your friend, I will pass these comments to the team.

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Review from Ruth B (Daughter of Resident) published on 24 January 2024 Submitted via Website • Report

Overall Experience

My father moved into The Lawns on 14/01/2024, after his partner had died and the funeral had only been two days before. There wasn’t a room in the residential care, so he has been in a nursing bedroom until he can move to residential next week. Every effort was made to help me, by giving him a place

when it was needed, for which I am so grateful!
The staff couldn’t have been more caring, friendly and helpful, to both Dad and myself. The stimulation he is getting from the attention of the staff, the activities available and the encouragement to mix with others, is wonderful. He has only been there for four days and he is already looking better than he has looked for months, despite the massive changes in his life over the last three weeks.
I am amazed at how wonderful this home is proving to be. Thank you to all of the staff.

Reply from Melanie Dawson, Manager at The LawnsMany thanks for the lovely review - we are glad that Dad has settled and he is happy. I will pass your comments to the team.

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Review from Paul F (Son of Resident) published on 18 January 2024 Submitted via Website • Report

Overall Experience

Thank you to the staff at The Lawns for the way you looked after my dad during his time with you, knowing that he was cared for with the utmost respect until he passed, brought great comfort to me and my family. Nothing was too much trouble, great nursing home run by great staff.

Reply from Melanie Dawson, Manager at The LawnsThank you for the lovely review - it was our pleasure to care for your dad he was a lovely man, and I will pass your comments on to the team.

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Review from Lisa W (Niece of Resident) published on 15 December 2023 Submitted via Website • Report

Overall Experience

I cannot thank the manager and staff enough for the excellent care my uncle receives. I can honestly say you nursed him back to life, considering he was placed with your home on an end-of-life care package, so the expertise, care, love, and patience you have given/shown considering we are going into

our 5th year we you speaks volumes. There is always a smile and a cheery face when visiting and you leave knowing your loved one is in good hands and content. A special thank you to one staff member in particular for all you have done for our family.

Reply from Melanie Dawson, Manager at The LawnsThank you for the lovely review i will pass your comments to the team.

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Review from Margaret T (Respite Resident) published on 15 December 2023 Submitted via Website • Report

Overall Experience

I recently spent a week's respite at The Lawns after a hip replacement. The staff were friendly, welcoming, caring and considerate and the standard of care was very high. My room was spotless, bright and airy; the perfect place to recuperate and get stronger before returning home.
I was invited to

join in activities if I wished to do so and enjoyed a gentle exercise class one morning which was also beneficial for my recovery.

The meals were excellent, with a variety of choices to cater for all tastes. I ate some meals in my room but enjoyed joining other residents in the dining room at lunchtime and being able to chat. Even though my stay was short, I felt that members of staff made time to get to know me and my likes and dislikes which made my stay an exceedingly enjoyable one. It was my birthday before I left and I was made to feel very special.

I would thoroughly recommend staying at The Lawns.

Thank you.

Reply from Melanie Dawson, Manager at The LawnsThank you for the comprehensive review, we are really pleased you enjoyed your stay we enjoyed you being here, I will pass your lovely comments to the team.

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Review from S F (Grandson of Resident) published on 1 December 2023 Submitted via Website • Report

Overall Experience

The manager and the team at the home do really care about the residents and it’s shown in the interactions that they have with my grandad. Nothing is too much trouble and the home itself is very modern and clean unlike others we visited where they are dated.

Thank you for everything you do for him

Reply from Melanie Dawson, Manager at The LawnsThank you for your lovely review, we really appreciate your positive comments and it is our pleasure to be the solution for your grandfather's care needs.

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Review from A F (Niece of Resident) published on 17 November 2023 Submitted via Postal Card • Report

Overall Experience

The Lawns took my aunt into their welcoming and caring arms at a time of painful need. We are very grateful as a family that we could relax knowing she was having the best care. She loved being at The Lawns albeit for such a short time.
My uncle then chose to come to The Lawns without needing nursing

care. He is really grateful for the day-to-day care and attention he receives. There are so many interesting activities that he could join in with including trips to the pub. Also, the banter with staff and management is Grist to Mill of life!

Reply from Melanie Dawson, Manager at The LawnsThank you for your lovely review, I will pass these comments to the team.

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Review from Sue B (Daughter of Resident) published on 31 October 2023 Submitted via Postal Card • Report

Overall Experience

The Lawns is a lovely inclusive environment where Mum has been made to feel very welcome, is well cared for and treated with respect. the staff truly do live by the mantra that they work in the resident's home. The rooms are well cared for and beautifully clean. As guests, we are always warmly welcomed.

There are numerous activities to engage residents which are well prepared and delivered. The manager ensures that standards remain high.

Reply from Melanie Dawson, Manager at The LawnsThank you so much for your lovely review I will ensure the team is aware of your kind words.

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Review from R R (Daughter of Resident) published on 27 October 2023 Submitted via Website • Report

Overall Experience

My mother came to The Lawns once a week for a bath and hair wash. The manager ensured that everyone involved with this was aware of her particular physical problems so that, despite her anxieties, my mother enjoyed the whole experience. We particularly enjoyed sitting in the lovely lounge afterwards,

sipping tea whilst watching the fish swim round the pool in the courtyard garden (a really lovely feature). All the staff we met were friendly and caring and looked after my mum very well.

Reply from Melanie Dawson, Manager at The LawnsThanks for your lovely review, pleasure to help your mum to achieve this. I am pleased you enjoyed our environment.

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Review from D L (Husband of Resident) published on 4 October 2023 Submitted via Postal Card • Report

Overall Experience

I write as a retired Professor of Medicine with long experience in clinical care. The treatment of my wife has been exemplary in every respect. So much so that when she attended the hospital for a review following the excision of a tumour the surgeon and nursing sister both said that the total care

including nursing was so good at The Lawns, that they would with confidence, discharge my wife for the care home to continue management of the wound as it healed, with no more for the hospital to follow up.

Reply from Melanie Dawson, Manager at The LawnsThank you for your lovely review and your confidence in the team - it is great to know fellow professionals recognise our work.

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Review from Andy R (Son of Resident) published on 15 September 2023 Submitted via Website • Report

Overall Experience

It has taken me a while to leave a review after the death of my mother, but I feel I must say that care at The Lawns was extremely poor especially after Mum went into the Full Nursing Care section. Staffing at night is almost non-existent, especially at weekends and it got so bad at the end of Mum's

life that the family had to call "111" and "999" as we couldn't get any assistance at all from the one night nurse when Mum was in extreme pain for several hours. Mum's room was very shabby and the whole floor looked very tired. I would not recommend this Care Home and as a family, we are still shaken by the poor care Mum received.

Reply from Melanie Dawson, Manager at The LawnsSincere condolences for your loss. It is a shame your review reflects limited contact with us during your mother's 2-year stay. The content of this review is not reflective of family feedback about the care and support provided by the team.
Thank you cards and gifts were received.
Response to our GSF survey does in no way agree with your reflection. The words attentive, caring, supportive, and dignity featured including comments regarding staff being excellent including night nurse level of support, staffing noted to be “not an issue at all” better than our experience in a previous setting.
We are sorry you felt the need to make this a public review and would hope that family request for removal of this review would be completed.

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Review from K S (Son-in-law of Resident) published on 11 September 2023 Submitted via Postal Card • Report

Overall Experience

One always feels that your loved one is respected and cared for. Everyone is very friendly and the food looks excellent.

Reply from Melanie Dawson, Manager at The LawnsMany thanks for your review, the team work hard to ensure that the care they offer is the best it can be.

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Review from Sarah H (Daughter of Resident) published on 5 September 2023 Submitted via Postal Card • Report

Overall Experience

My mother came to The Lawns for respite care following a fall and hospital stay. We found the home to be very clean, spacious and welcoming. The manager and her team have been wonderful with Mum and nothing was too much trouble for them. Mum settled in very quickly and soon made friends with the lovely

residents. She was mentally stimulated with activities and physically encouraged which helped her recovery. I wouldn't hesitate to recommend this lovely place.

Reply from Melanie Dawson, Manager at The LawnsThank you so much for your lovely review, we are pleased to have your mum as part of our family.

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Review from Lynn S (Daughter of Resident) published on 30 August 2023 Submitted via Website • Report

Overall Experience

Highly recommend The Lawns Nursing Care.
My mum was here for eight weeks, and I could not fault the care my mum received.
All staff who cared for Mum not only took the time to get to know Mum, but they also supported us as a family at what was a difficult time.
Always reassured that when we left

Mum she would be looked after and cared for.
The staff were consistent, professional and empathetic.
The opportunity for activities and a day did not go by where staff were engaged with residents to provide activities and stimulation.
Forever thankful to each and every person who cared for our mum.
Thank you.

Reply from Melanie Dawson, Manager at The LawnsThank you for this lovely review - your mum was a very special lady. I have passed your compliment to the team, as we all appreciate your kind evaluation of our care.

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Review from Julia H (Daughter-in-law of Resident) published on 10 January 2023 Submitted via Website • Report

Overall Experience

My mother-in-law was discharged to The Lawns from the hospital on palliative care at the start of the pandemic.
It was a hard time to have a family member who, at the time, was considered to be near end of life. The communication and the policies and procedures in place made us feel confident that

she was in the right place.
Under the care of The Lawns, my mother-in-law rallied and spent two years as a happy resident. I think her highlights were probably a visit to an Alpaca farm and a visit from some therapy ponies. Horses have been a life-long love of hers.
The team have been fantastic from admission through to her sad passing on Boxing Day 2022. I can't praise them highly enough, including the support the manager has given us following my mother-in-law's death.
Thank you all so much.

Reply from Melanie Dawson, Manager at The LawnsMany thanks for your lovely review of the care the team provided - I will pass on your comments to the team it was our pleasure to provide this care journey.
Melanie

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Review from Philip P (Son of Resident) published on 9 January 2023 Submitted via Website • Report

Overall Experience

When my mother suffered a collapse in her health in 2022 and needed residential care The Lawns was the only contender, offering every reassurance. My wife's mother was well looked after there several years ago. The staff were always friendly and interested in my visits and enriching activities occur

almost every day. The Lawns in well-appointed light and spacious rooms. The manager is hands-on and is capable of preventative management of the inevitable situations as they arise. Mum liked the food and the atmosphere which was a boon as she was often difficult. Her needs were assessed/risk assessed and we were kept informed on a regular basis. The Lawns gave us peace and reassurance after a prolonged difficult spell.

Reply from Melanie Dawson, Manager at The LawnsThank you for your review - we were so happy to be the solution to your mother's care and part of that care journey. My team work hard to be the difference and I will pass your kind comments to them. Melanie

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Review from Bryan M (Partner of Resident) published on 5 August 2022 Submitted via Postal Card • Report

Overall Experience

Visiting a loved one in a nursing home can be a challenging experience. The inevitable comparison between how the person was with how Alzheimer's takes so much away is like a drawn-out bereavement. Then there is the guilt. Though the time comes when a nursing home is the right option, the regrets that

it has to be so never end.
I remember my first visit to The Lawns. An attractive building with a light-filled, soaring reception space gave a perfect first impression. Cheerful, I thought. Like the kind, happy receptionist. I knew from what I'd read that the manager has an outstanding background in nursing. Meeting her didn't disappoint as she showed me a lovely room, newly refreshed. A safe bed with high sides and ample pillows that my partner would draw comfort from as she held them close. Every one of the carers I met seemed happy and cheerful. And when the end came, they couldn't have been kinder.
I'd like to say a word too about the financial aspect. The gentleman I dealt with put himself out to be helpful. No wonder The Lawns often has a waiting list.

Reply from Melanie Dawson, Manager at The LawnsThank you so much for your lovely, kind words; it was our absolute pleasure to provide care for your much-loved partner and to provide you with the reassurance of kindness, comfort and care in a comfortable environment.

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Review from Carolyn C (Daughter-in-law of Resident) published on 21 July 2022 Submitted via Website • Report

Overall Experience

After a prolonged hospital stay, and an unsuccessful return to her sheltered housing flat, we felt my mother-in-law needed 24/7 nursing care. From our first meeting at The Lawns with the manager, through to assessment and admission, we were very impressed by the caring, compassionate, supportive and

professional approach offered by all staff. The transition for my mother-in-law has not been easy and her needs are increasing. The peace of mind we have, as we live a few hours away, is knowing that she is treated well and we feel very reassured by our phone conversations with the home. We are very thankful for all the care my mother-in-law is receiving. The Lawns is very welcoming when we visit and the rooms are homely, especially as we could add personal touches with photos and flowers.

Reply from Melanie Dawson, Manager at The LawnsThank you for this lovely review - it means a lot to the team to know their hard work, care and compassion are recognised. Melanie

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Review from M H (Mother of Resident) published on 27 June 2022 Submitted via Postal Card • Report

Overall Experience

My mother is very content living in The Lawns. Each of my visits are made an enjoyable experience. My mum is well looked after and enjoys the cups of tea the most. I can't thank the team enough for all they do for my mum.

Reply from Melanie Dawson, Manager at The LawnsMany thanks for the positive comments - I will pass these on to the team - Melanie.

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The Lawns Reviews (134)

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Awards / Recognitions (3)

Meet the Team (7)

Melanie Dawson

Samantha More

Michelle Root

Kevin McDowie

Sarah Sawyer

Jenny Perkins

Kerry Godsall