The Lawns

Main Road, Kempsey, Worcester WR5 3NF
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9.9 127 Reviews
  • The Lawns, Worcester
The Lawns Nursing Home, in Kempsey, near Worcester, is an award-winning home with a reputation for the highest standards of care. Nominated for the Gold Standard Framework for provision of End of Life Care "Care Home of the Year" award in 2019, and in October 2022 reaccredited with the Platinum Award for the next 3 years.

The home opened a new purpose-built extension of 22 beds in late 2018 which caters for both residential and nursing residents as well as a recent extensive refurbishment of the Manor House which is the oldest part of the home. Staff believe the best way for you to find out more about the home is to speak to the resident ambassador, residents and their families, to read the reviews for the care that is provided and of course to come and visit the home, open any time.

Family values are important to The Lawns, and they pride themselves on providing a warm and friendly homely environment supporting both residents and their families. The lifestyle and well-being team are dedicated to providing a varied and full programme of events, ranging from individual beauty therapies to charity dog shows to themed weeks and evenings. They encourage independent living as much as possible, from being involved in the preparation of meals to getting out of the home where possible. Families are always welcome to also attend outings.

Care is delivered by a registered nursing team and long-serving care and ancillary teams.

The Lawns specialises in providing end-of-life care and has obtained Gold Standard Framework Platinum status in this speciality. They also care for younger adults with a range of conditions, including acquired brain injury and other neurological conditions.
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Care Provided by The Lawns

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1300
  • Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1200 – £1300
  • RESPITE Self-Funded Nursing Care: £1500 – £1700

Nursing care will involve an assessment to enable the team make an application for NHS funded nursing care which is paid weekly directly to the home when granted and contributes to the overall weekly cost of care.

These prices are only a guideline, please contact The Lawns to find out the exact price for your requirements.

Contact The Lawns to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Lawns to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Melanie Dawson (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (63)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (32)

Visiting

  • Open visiting

Parking

  • On site parking

The Lawns Reviews (127)

9.9

The Lawns has a Review Score of 9.9 (9.929) out of 10, based on 41 reviews in the last 2 years.
Over all time The Lawns has 127 reviews.

Overall Experience
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Date Published
  • 127
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Reviewer Connection to The Lawns
  • 52
  • 20
  • 11
  • 8
  • 6
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  • 3
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Total of 127, showing 61-80
Review from Annie B (Daughter of Resident) published on 5 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care they gave to my mother was outstanding. My brother and I were kept informed all the time. My mother died a dignified and pain-free death. We were allowed to visit whenever we wanted or ring whenever we wanted, during her last week or so. (Even though no general visiting was allowed due to the
covid outbreak).
Reply from Melanie Dawson, Manager at The Lawns
Thank you for your kind words - being part of the final journey in a person's life is a privilege,
Melanie.
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Review from Catherine D (Daughter of Resident) published on 28 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at The Lawns for almost three years, she suffers with dementia and the care she receives there is second to none. The carers are kind and compassionate and attend to all of mum's needs treating her with dignity at all times and all under the excellent stewardship of the manager.
The food is excellent with plenty of variety and her room is very comfortable with plenty of space for her personal possessions. She is perfectly contented, often telling me that she is happy and likes it there, which is a great comfort to me. There is an excellent events and entertainment team who endeavour to get residents involved in lots of activities and celebrations. It offers my mum a safe environment and I would not want her to be anywhere else.
Reply from Melanie Dawson, Manager at The Lawns
Many thanks for your lovely kind words that encompass the whole team, I will pass your kind words to the team. Melanie.
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Review from David M (Son of Resident) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was given excellent care in her final three months, none more so than in her final three days, when we were allowed compassionate access, due to a Covid outbreak. The nursing care was exceptional, a peaceful and dignified death. I don't begrudge the money spent as it would have been impossible
to keep her at home.
Reply from Melanie Dawson, Manager at The Lawns
Many thanks for your review we pride ourselves in our skills around End of Life care and it is a testament to our Gold Standards Framework status that you recognise this process of care and compassion…read more
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Review from Lorraine O (Daughter-in-law of Resident) published on 21 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Lawns Nursing and Residential care home is a very caring place. My mother-in-law was with them for nearly 3 years and she was entertained with many activities encouraged to take part and loved her many conversations with her 'angels' as she called her carers. Right up until she passed away, her
care was first class in all aspects. Thank you all so much for the love and attention Mum received from you all.
Reply from Melanie Dawson, Manager at The Lawns
Thank you so much for all of your kind words - your mum was a much-loved member of our family here and will be very much missed by us all. It was a pleasure being a small part of her life. Melanie.
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Review from Pat T (Wife of Resident) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my husband started living at The Lawns, I have always found the management and the staff have shown an amazing commitment to providing an excellent level of care and kindness to him, at times in challenging circumstances. My husband is happy and enjoys the entertainment and life The Lawns gives
him, whilst allowing him the dignity he deserves. His room is very pleasant, overlooking the garden and is always kept clean and nice. I’m very grateful my husband lives in such a lovely home with great staff.
Reply from Melanie Dawson, Manager at The Lawns
Thank you so much for your very kind and comprehensive review - it is great to see that you are so happy with all aspects of the home and I will pass these comments to the team who work hard to drive…read more
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Review from Sara D (Daughter of Resident) published on 8 March 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
After viewing the care home prior to my mum's respite there, we were all confident she would be well looked after and my concerns eased. I left my mother for four days of respite for a much-needed break for my husband and I. I was appalled when I came to collect her that she had been in the same clothes
for the past four days, stale food was down her clothes and she had remained in bed for most of that time.
My heart sank as being a nurse I know how hard it is to care for the elderly but was angry that basic nursing care had failed. My mother was unkempt and dehydrated and wearing wide pads which she never does at home. After phoning up to complain to the home, I am still awaiting their response.
Reply from Melanie Dawson, Manager at The Lawns
It is extremely disappointing when a review of this nature is posted prior to any attempt to speak with the home and get full clarity of fact on the events. Having reviewed all care notes for the…read more
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Review from Lucy G (Daughter of Resident) published on 21 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff accommodating and considerate in difficult circumstances. Dad's stay was short, but staff always helpful, room clean and well presented. Care he received was thoughtful, dignified and high standard.
Reply from Melanie Dawson, Manager at The Lawns
Dear Lucy thank you so much for your kind words. I will ensure these are passed onto the team who cared for your wonderful father. Melanie.
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Review from Heather S (Daughter of Resident) published on 30 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very caring staff team. Nothing is too much trouble. My 94-year-old mum became a resident in March 2021 after her health deteriorated markedly due to the pandemic lockdown. She was extremely lonely and was isolated from friends and family for many months. The staff at The Lawns treat my mum with respect
and thoughtfulness.
Mum now feels safe, happy and cared for. She enjoys the activities provided but also enjoys time on her own.
Thank you to all the staff for making my mum feel so welcome.
Reply from Melanie Dawson, Manager at The Lawns
Dear Heather, thank you for the review, it is lovely to hear that nothing is too much trouble and how happy cared for and safe your mum feels. I will pass your kind comments onto the team. Melanie
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Review from Lisa W (Daughter of Resident) published on 1 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team at The Lawns Nursing home have transformed my mother’s life, since she moved in August 2020. My mother was in another nursing home where her needs were not being met, which was having a huge impact on her mental health and wellbeing. My mother suffers from a number of medical
issues, including stage 4 COPD, Diabetes and Dementia. When she moved in, she wasn't eating proper meals, her blood sugars were out of control, she was suffering from anxiety and generally felt unwell all of the time. They worked hard to find food she liked (including homemade diabetic puddings every day!), they found an insulin regime that worked, worked with the GP to remove unnecessary medicines (including long term steroids), resolved the anxiety issues with a combination of medication and encouraging her to leave her room and get involved in activities. Eight months on, she now eats three meals a day, her appetite has improved, her blood sugars are stable, she feels a lot better and is happy!
Reply from Melanie Dawson, Manager at The Lawns
Many thanks for the review; I will pass on the comments to the team, who are always pleased to see their hard work recognised.
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Review from Sue T (Daughter of Resident) published on 15 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum suffered a stroke at home and had a brief stay in hospital. We did not think that she was ready to go home and so The Lawns agreed to take mum at very short notice for what we thought would be a period of recovery. Due to the covid restrictions, we could not visit but the staff kept us updated
at least once a day. Mum was very comfortable and was having wonderful care from all the staff. Sadly, mum faded quickly and thankfully we were able to be with her when she passed away. We will always be grateful for the care and kindness shown to our mum in her last days.
Reply from Melanie Dawson, Manager at The Lawns
Many thanks for your kind words it was a pleasure to provide care for your mum and enable you as a family to spend time with her - I will pass your thanks to Team Lawns, Melanie
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Review from R H (Daughter of Resident) published on 7 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum became a resident in September 2020. She was an end of life resident. The care, kindness and overall treatment given to mum as well as myself and dad was fantastic. We were able to see mum every day through covid and during lockdown. Those visits meant an awful lot. Management were there at the
end also and the support was lovely.
Reply from Melanie Dawson, Manager at The Lawns
Thank you for such a lovely review of the care provided by Team Lawns for your mum, we are so pleased to have been able to support you all in this difficult time, made harder by restrictions, I will…read more
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Review from Ann H (Mother of Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our daughter, aged 43 years, was cared for at The Lawns for a period of 16 months before passing away in December 2020. She suffered from a rare degenerative brain disease. We found the care provided by everyone at The Lawns to be excellent. The staff were all very caring and showed considerable
compassion when caring for our daughter. The nursing staff and management kept us fully informed of her condition, at a time when Covid 19 rules restricted visits. The manager liaised regularly with our daughter's consultant in Sheffield, ensuring that he was fully aware of any changes and that her medication could be adjusted accordingly. Her room was excellent and was always kept clean by the housekeeping team. Our daughter loved her food and always enjoyed the meals served.
Reply from Melanie Dawson, Manager at The Lawns
Dearest Ann, it was a very great pleasure for the whole of Team Lawns to be involved with the care of your daughter - she will always hold a special place in our hearts, a very very special person. I…read more
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Review from Salli D (Daughter of Resident) published on 24 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Lawns is an experience in itself. The manager and her team are amazing, their person-centred care is first class. While our loved one was in their care, we were all coping with Coronavirus. We were not at all worried. The measures that were taken enabled staff, clients and visitors to remain safe
as well as giving excellent care. Thank you all - my 8 o'clock clap will be for you.
Reply from Melanie Dawson, Manager at The Lawns
Thank you, Salli, for your amazing review - this comes at a time when the team need to know how much they are appreciated and I will make sure that all team see your very kind words.
It is always a…read more
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Review from Pat E (Daughter of Resident) published on 19 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at The Lawns for several weeks and we have no complaints. I would highly recommend The Lawns for anyone needing care. All the staff are helpful and friendly and my mother is well taken care of. She has digestive problems and severe food intolerances and they do their best
to accommodate this, a big difference to being in the hospital where she was literally starving to death.
Reply from Melanie Dawson, Manager at The Lawns
Many thanks for the kind review - we try our very best and it is good to know this is appreciated, Melanie.
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Review from A B (Sister of Resident) published on 12 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Concern about nightdresses missing, new ones and seven in three years, not worn once.
The Lawns is in the middle of a make-over which is improving. The carpets need replacing (dirty).
Overall good.
Reply from Melanie Dawson, Manager at The Lawns
Thank you for completing the review - it comes as some surprise to me as no one has brought this to my attention in the last 14 months since I took over as manager.
Surprise that you have indicated…read more
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Review from D K (Wife of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On leaving hospital we were told no more could be done for my husband - wheelchair-bound and needing 2 carers to move him from bed to wheelchair to toilet etc.
The Lawns have now got him walking (with a zimmer frame) moving from bed to wheelchair etc on his own and able to attend to most of his daily
needs without help. He has learned to propel his wheelchair himself to move bigger distances. I am now planning for him to come back and live at home.
Reply from Melanie Dawson, Manager at The Lawns
Many thanks for the review - every journey has a starting point and every success is to be celebrated.
I will pass on your kind words to the team - Melanie
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Review from B G (Son of Resident) published on 28 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following a knee replacement, my mother needed a period of rehabilitation and the consultant, along with several friends recommended The Lawns. The admission process was very easy, so this helped minimise the stress. On the day she was taken to her room and told everything she needed to know. Staff
were very caring, only helping when needed to aid recovery. Nursing staff were diligent, food was excellent.
Reply from Melanie Dawson, Manager at The Lawns
Many thanks - I will pass your comments onto my team. Melanie
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Review from Melanie K (Daughter of Resident) published on 25 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The love, care and compassion shown to our father in his last few weeks was outstanding. This comment applies, without exception, to every member of staff involved in caring for him and making sure he was comfortable at all times. Everyone went out of their way to make sure that we understood what
was happening with Dad and the care and support we received on his last day was amazing and made his death so much easier for us to cope with. We would all, without hesitation, recommend The Lawns to anyone looking for end of life care for a family member. Visitors are welcome at all times and are made to feel part of The Lawns family. The Lawns management staff and staff deserve every award they win. Thank you.
Reply from Melanie Dawson, Manager at The Lawns
Many many thanks for your kind words, I will pass these on to the team. It was a pleasure for us all to be part of your father's care journey. Melanie.
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Review from Delphine C (Daughter of Resident) published on 28 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the nurses and carers for their love, care, patience and kindness given to Mum over the last few months. They have given a lift to our lives during this difficult time and I know that Mum had a special relationship with some of them.
I know that nursing care can be challenging
and I greatly appreciate how passionate the team at The Lawns are in their role. Thank you to the carers who have taken time out of their break times to spend time with Mum.
The Lawns felt like my second home during the time Mum was there. I was always made to feel very welcome.
Thank you and very best wishes to the team.
Reply from Melanie Dawson, Manager at The Lawns
Many thanks for your kind words, I will pass these onto the team.
Melanie.
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Review from C D (Daughter of Resident) published on 24 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support given to my mum is second to none. All staff members are caring and attentive. Mum is very happy and content here and because of this, the family can rest easy knowing that all is well with mum. We would highly recommend The Lawns for all loved ones.
Reply from Melanie Dawson, Manager at The Lawns
Thank you for the review - we are pleased that your Mum is enjoying her time with us at The Lawns - I will pass your comments on. Melanie.
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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for The Lawns is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.929 for The Lawns is calculated as follows: ( (447 Excellents x 5) + (34 Goods x 4) ) ÷ 481 Ratings = 4.929
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Lawns is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 41 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (7)

Melanie

Melanie Dawson

Job Title: Registered Home Manager Joined: 2019

I have been a registered nurse for over 30 years and the registered manager of The Lawns since January 2019.
The mission statement of Heritage Manor is the goal for my working day, but most important is enabling residents to live their best lives. I am most proud of Team Lawns who strive to provide the best every day.

Samantha

Samantha More

Job Title: Deputy Manager Nursing Joined: 2024

Sam is a Registered General Nurse, a dedicated professional with experience in Hospice Care and Nursing Home Care.


Sam is the lead clinician on the nursing unit for The Lawns in the Gold Standard Framework for end-of-life care

Michelle

Michelle Root

Job Title: Deputy Manager - Residential Joined: 2021

Passionate about care and experienced in dementia care I lead the residential team.


I volunteer for cat protection and am a beautician in my spare time.

Anita

Anita Wyatt

Job Title: Head Chef Joined: 2008

I am passionate about good wholesome homemade food.

Sarah

Sarah Sawyer

Job Title: Administrator Joined: 2024

Sarah joins the team with a wealth of administrative experience.


She is responsible for keeping the admin side of the home ticking and dealing with finance.

Jenny

Jenny Perkins

Job Title: Head Housekeeper Joined: 2020

Jenny manages the housekeeping and laundry team and is responsible for all aspects of keeping The Lawns clean and tidy.

Kerry

Kerry Godsall

Job Title: Lifestyle & Well-Being Joined: 2025

Kerry joined The Lawns team in May bringing with her a wealth of experience working in social care and specialising in activities, Kerry is tasked with implementing the activity programme to enable our resident's to live their best life.

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