The Lawns

Main Road, Kempsey, Worcester WR5 3NF
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9.9 134 Reviews
  • The Lawns, Worcester
The Lawns Nursing Home, in Kempsey, near Worcester, is an award-winning home with a reputation for the highest standards of care. Nominated for the Gold Standard Framework for provision of End of Life Care "Care Home of the Year" award in 2019, and in October 2022 reaccredited with the Platinum Award for the next 3 years.

The home opened a new purpose-built extension of 22 beds in late 2018 which caters for both residential and nursing residents as well as a recent extensive refurbishment of the Manor House which is the oldest part of the home. Staff believe the best way for you to find out more about the home is to speak to the resident ambassador, residents and their families, to read the reviews for the care that is provided and of course to come and visit the home, open any time.

Family values are important to The Lawns, and they pride themselves on providing a warm and friendly homely environment supporting both residents and their families. The lifestyle and well-being team are dedicated to providing a varied and full programme of events, ranging from individual beauty therapies to charity dog shows to themed weeks and evenings. They encourage independent living as much as possible, from being involved in the preparation of meals to getting out of the home where possible. Families are always welcome to also attend outings.

Care is delivered by a registered nursing team and long-serving care and ancillary teams.

The Lawns specialises in providing end-of-life care and has obtained Gold Standard Framework Platinum status in this speciality. They also care for younger adults with a range of conditions, including acquired brain injury and other neurological conditions.

Care Provided by The Lawns

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1350
  • Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Nursing Care: from £1600

Nursing care will involve an assessment to enable the team make an application for NHS funded nursing care which is paid weekly directly to the home when granted and contributes to the overall weekly cost of care.

These prices are only a guideline, please contact The Lawns to find out the exact price for your requirements.

Contact The Lawns to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Lawns to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Melanie Dawson (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (63)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (32)

Visiting

  • Open visiting

Parking

  • On site parking

9.9

The Lawns has a Review Score of 9.9 (9.927) out of 10, based on 42 reviews in the last 2 years.
Over all time The Lawns has 134 reviews.

Overall Experience
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  • 16
  • 2
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  • 2
Date Published
  • 134
  • 18
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  • 42
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Reviewer Connection to The Lawns
  • 59
  • 21
  • 11
  • 8
  • 6
  • 5
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 134, showing 21-40
Review from Virginia H (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad who is 91 has been a resident now at the Lawns for 2 years. His care is second to none. Dads dementia is slowly changing and we as a family are grateful that this is his home now where he is cared for and wonderfully fed ( the food always smells delicious) . Dad is content and above all safe.
Everyone when you enter the Lawns smiles and acknowledges you and it is spotlessly clean. Thank you for looking after our dad.
Reply from Melanie Dawson, Manager at The LawnsThankyou for a lovely review i will pass this onto the team as i know they will appreciate it
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Review from Victoria S (Daughter of Resident) published on 4 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom came into The Lawns in November 2024 due to failing sight. The home and staff have bent over backwards to accommodate Mom's issues as she also has a complication called Charles Bonnett Syndrome. After 3 room moves we got a room that is perfect for Mom. All the staff, including housekeepers and
catering have learnt about Mom's issues so they can support her better.
I couldn't ask for better for Mom.
Reply from Melanie Dawson, Manager at The LawnsThank you for your lovely comprehensive review, I will pass your comments on to the team
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Review from S H (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were lucky enough to have Mum transferred to The Lawns from the hospital, where she had been for 2 weeks in a tiny room. She was told there was nothing that could be done to cure her. And she was end of life.
From the moment Mum went to The Lawns, she looked so much more comfortable. Her room was
bright and cheerful, clean and tidy. Mum was treated wonderfully. All the staff showed so much care and attention to Mum, giving me and my siblings a relief knowing when we left Mum she was so well cared for. Mum was very aware of what was happening and what was going to happen. Mum was kept clean and fresh and every bit of dignity was given to her. Mum was treated with so much care and compassion, right to the end. Can't thank the manager and her wonderful staff enough, as they helped us through saying goodbye to our Mum a little easier.
Reply from Melanie Dawson, Manager at The LawnsThank you so much for your lovely comprehensive review of the Lawns I will pass your comments onto the team who care for your mum, Melanie.
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Review from Jane F (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 91 year old dad went into respite at The Lawns, 2 weeks ago after being fast tracked through due to another chest infection and being diagnosed as end of life. From day 1, The Lawns have provided the most incredible care and attention to dads needs. After being bed bound at home for 14 months, he
has been able to sit in a chair with the other residents, have a shower instead of bed bath, eat meals at the dining room table and have amazing social interaction from the team of staff and residents. His room is like a hotel room. Beautifully furnished for his personal belongings, TV on the wall and everything he could possibly need. The lawns is professionally and carefully run and the team led by Mel are incredible. I havn't seen dad so happy and content for a long time and its all due to his care received by this amazing Nursing Home. Thank you.
Reply from Melanie Dawson, Manager at The LawnsThank you for your lovely comprehensive review. I will pass your comments to the team.
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Review from C Q (Friend of Resident) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Recently had a bereavement with the friend that I visited on a regular basis. The Lawns communicated that my friend had sadly deteriorated. On visiting she was very comfortable, pain-free and treated with the greatest dignity. I too was cared for by staff - asked if I wished for drinks or anything else.
Cannot fault the staff for all their kindness and support.
Reply from Melanie Dawson, Manager at The LawnsThank you for your review we were all very fond of your relative and pleased you were happy with the care we provided.
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Review from E G (Daughter of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father entered The Lawns for "end of life care". The quality of the care he received from all of the staff on the nursing floor was amazing. My father was bedridden which limited what he was able to do. However, the home offered person-centered care and the staff spent time talking to him about his
passions. He was always treated with kindness and he experienced a dignified and respectful end to his long life.
Reply from Melanie Dawson, Manager at The LawnsYour dad was an incredible man and I enjoyed our chats about Rugby and Cricket - thank you for your lovely review.
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Review from S S (Daughter of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and support offered to my relative was kind, compassionate and caring. They were well aware of Mum's needs and wishes, and always ensured her voice was heard. Staff were excellent in anticipating needs and there was a very varied activity programme that was always very good humoured and creative.
Mum very much enjoyed her stay there.
Reply from Melanie Dawson, Manager at The LawnsThanks for the lovely review, your mum was a really kind and lovely person who made every one of us laugh.
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Review from Sue F (Daughter of Resident) published on 11 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After nearly 2 years living in The Lawns my mum sadly passed away 11 days ago. The care and loving she received during her time there was second to none with attention to detail by each and every team. The emotions when your loved one passes are extreme and the process itself tough, The Lawns made this
as easy as possible. They treated Mum as a person and dealt with her in a dignified, respectful, caring and kindly manner and looked after my sister and I throughout what was a very difficult day allowing us time to be with Mum and helping wherever they could. The care home manager has kept in regular touch ever since helping us with arrangements, registering Mum's death on our behalf and answering every question we have had. Thank you so much all of you for everything you have done for Mum and for us over the past few years we really felt part of the Lawns family. This is a wonderful place to spend your final years.
Reply from Melanie Dawson, Manager at The LawnsThank you for such a lovely review, your kind words will be appreciated by the whole team, we will miss your mum, a lady to the end and you are both a credit to her and I know you are very much loved.
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Review from Sandy E (Husband of Resident) published on 10 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am most grateful for the love, care and attention my wife received during her two-year stay. Nothing was ever too much trouble. The staff in particular show great kindness. It was notable that I was always greeted by name whenever I visited. This is a large enterprise but it is run like a family unit.
Reply from Melanie Dawson, Manager at The LawnsThank you for the review and your kind words you wife was much loved.
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Review from D S (Daughter of Resident) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Professional caring and highly competent. They absolutely know what they are doing and are good at it. Well run and has a very team-driven atmosphere.
Always willing to answer questions. Very peaceful environment for those who need that, with a hive of activity for those who want and are able to get
involved in the many activities offered.
They have been extremely caring of my mother, treating her with kindness, respect, and dignity. I particularly like the computer-based reporting system that can be remotely accessed for updates on the resident.
Reply from Melanie Dawson, Manager at The LawnsThank you for the lovely review you have provided, I will pass these comments to the team as I know they will appreciate your kind words.
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Review from S P (Cousin of Resident) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Cousin for whom I have POA has been a Resident at The Lawns for over four years. Throughout that time she has been cared for well and her health issues are handled with dexterity and proficiency. I live over 200 miles from Kempsey but have confidence that she is in safe hands.
When visiting we have
been met with courteous and friendly staff, who go about the building and duties in a professional and dedicated way.
My cousin considers The Lawns to be her home and I am happy that she is a resident there.
Reply from Melanie Dawson, Manager at The LawnsMany thanks for your lovely review - I will pass your comments to the team.
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Review from P K (Son of Resident) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great home, lovely warm feel with great caring staff and nothing is 'too much trouble'. The manager is always available and very helpful and supportive of both my resident father and also my aged mother who still lives at home.
Reply from Melanie Dawson, Manager at The LawnsThank you for your review. I will pass your comments onto the team.
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Review from Lesley C (Daughter of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The effort put into the entertainment for the residents is outstanding. Over and above the necessary good and friendly care. I am impressed with the dedication of the team to keep the resident's minds alive and working.
Reply from Melanie Dawson, Manager at The LawnsPeople often forget that activities take a huge effort - thank you for the review, and I will pass your comments on to the team.
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Review from D R (Daughter of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Lawns provides a safe, happy place for my mother to live in. The care from all members of staff is outstanding, no faults whatsoever. The management team works hard with their colleagues and is always around and available if you need them.
Whilst our loved ones don't want to be in a care home,
I am able to relax in the knowledge that I have chosen the right home for her to live in.
Meals are very good, medication is monitored and administered accurately, and activities are varied and seasonal. Families can be involved if they wish to do so.
The rooms are spacious, well-furnished and clean.
The online portal scheme is so helpful and any messages through this system are answered in a timely manner, with relevant action taken if necessary.
I wouldn't hesitate to recommend The Lawns.
Reply from Melanie Dawson, Manager at The LawnsThank you for your review; I will pass your kind words on to the team, who I know will appreciate your time to complete the review.
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Review from H S (Daughter of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the care home where you'd want your loved one to live. All the staff are lovely, friendly and professional. They go over and above to look after the residents, seeking their feedback and making little improvements on an individual basis to improve the quality of life. The activities are varied
and engaging and the special events make all the difference to the residents - the lifestyle team are amazing.
Reply from Melanie Dawson, Manager at The LawnsThank you so much for your review; I will pass your lovely comments on to the team.
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Review from Wendy P (Daughter of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has, within the past few months, had to be moved upstairs to the nursing floor of The Lawns due to the gradual deterioration of her health. It was difficult for me to accept this change, however, the staff on the nursing floor are absolutely amazing. Mum has settled down well despite becoming more
and more reliant on the staff for her everyday needs. The standard of care is excellent, and the staff are just beyond amazing for their warmth, care and how much they do for each and every resident. I come away from seeing Mum knowing that she is in excellent hands and being cared for with kindness, and I want to thank each and every member of staff for what they do, every single day.
Reply from Melanie Dawson, Manager at The LawnsThank you for your review; I will pass your lovely comments on to the team, looking after your mum is a pleasure.
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Review from John R (Cousin of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Lawns care home is run by a superbly organised, professional and dedicated manager as well as staff. My cousin has been delighted to live there and made many friends over the last three years. She has enjoyed taking part in varied activities offered on a daily basis. The accommodation and general
living areas are superb and spotless. As relatives and friends paying a visit, we are always welcomed and delighted to see us. I can highly recommend it.
Reply from Melanie Dawson, Manager at The LawnsThank you so much for your review; I will pass your lovely comments on to the team.
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Review from Susan B (Daughter-in-law of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After 5 weeks spent in hospital, we were lucky enough to secure a place at The Lawns for my mother-in-law. From her arrival, she was welcomed by all the staff and settled much better than I was expecting. It is such a warm and friendly home where nothing seems too much trouble. She has become more sociable
than I've seen her in many years, all thanks to the fantastic staff. I no longer have to worry about her being on her own at home, home is now The Lawns, and we could not have found anywhere better for her.
Reply from Melanie Dawson, Manager at The LawnsThank you for your kind review; I will pass your lovely comments on to the team, who I know will appreciate every word.
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Review from S J (Son of Resident) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and attention my father received was outstanding, so professional, nothing was too much trouble, I could not fault them in any way. The entire two years my father was there was just the same very high standard.
Reply from Melanie Dawson, Manager at The LawnsThank you very much for your review, I will pass on your comments to the team.
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Review from M H (Daughter of Resident) published on 12 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
After a bad fall at the end of May, A&E, then hospital for 3 weeks and then being transferred to another care home for three weeks, Mum managed to get a room on the nursing floor. She has ongoing untreatable problems and has been caringly looked after by nursing staff and assistants. The home has a
welcoming feel and the staff ratio is really good. If I had to go in for end-of-life care I would be happy to go the The Lawns.
Reply from Melanie Dawson, Manager at The LawnsMany thanks for your kind review, I will pass on your comments to the team who will be pleased to hear your feedback.
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Current Review Score: 9.9 (9.927)

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for The Lawns is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.927 for The Lawns is calculated as follows: ( (457 Excellents x 5) + (36 Goods x 4) ) ÷ 493 Ratings = 4.927
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Lawns is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

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Meet the Team (7)

Melanie

Melanie Dawson

Job Title: Registered Home Manager Joined: 2019

I have been a registered nurse for 40 years and the registered manager of The Lawns since January 2019.


The mission statement of Heritage Manor is the goal for my working day, but most important the need to enable residents to live their best lives is at the forefront of all of my strategic planning and how i manage my team.


I am most proud of Team Lawns who strive to provide the best every day.

Samantha

Samantha More

Job Title: Deputy Manager Nursing Joined: 2024

Sam is a Registered General Nurse, a dedicated professional with experience in Hospice Care and Nursing Home Care.


Sam is the lead clinician on the nursing unit for The Lawns, is a deputy manager who supports the day-to-day operations of the unit, ensures work runs smoothly and targets are met. Sam provides guidance, and steps in when the manager is unavailable. Strong leadership, communication, and organizational skills are key skills for her role.

Michelle

Michelle Root

Job Title: Deputy Manager - Residential Joined: 2021

Michelle is a deputy manager who supports the day-to-day operations of the residential unit, to ensure work runs smoothly and targets are met. She works closely with her team providing guidance. Michelle is passionate about care and experienced in dementia care.


I volunteer for cat protection and am a beautician in my spare time.

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Kevin McDowie

Job Title: Head Chef Joined: 2025

Kevin is the creative force behind the kitchen, setting the vision, standards, and rhythm of every service. They lead the team with precision and passion, turning ingredients into experiences. Part artist, part strategist, they balance flavour, timing, and leadership to bring a menu to life.

Sarah

Sarah Sawyer

Job Title: Administrator Joined: 2024

Sarah joins the team with a wealth of administrative experience.


She is responsible for keeping the admin side of the home ticking and dealing with finance.

Jenny

Jenny Perkins

Job Title: Head Housekeeper Joined: 2020

Jenny manages the housekeeping and laundry team and is responsible for all aspects of keeping The Lawns clean and tidy.

Kerry

Kerry Godsall

Job Title: Lifestyle & Well-Being Joined: 2025

Kerry joined The Lawns team in May bringing with her a wealth of experience working in social care and specialising in activities, Kerry is tasked with implementing the activity programme to enable our resident's to live their best life.

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