The Lawns

Main Road, Kempsey, Worcester WR5 3NF
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9.9 127 Reviews
  • The Lawns, Worcester
The Lawns Nursing Home, in Kempsey, near Worcester, is an award-winning home with a reputation for the highest standards of care. Nominated for the Gold Standard Framework for provision of End of Life Care "Care Home of the Year" award in 2019, and in October 2022 reaccredited with the Platinum Award for the next 3 years.

The home opened a new purpose-built extension of 22 beds in late 2018 which caters for both residential and nursing residents as well as a recent extensive refurbishment of the Manor House which is the oldest part of the home. Staff believe the best way for you to find out more about the home is to speak to the resident ambassador, residents and their families, to read the reviews for the care that is provided and of course to come and visit the home, open any time.

Family values are important to The Lawns, and they pride themselves on providing a warm and friendly homely environment supporting both residents and their families. The lifestyle and well-being team are dedicated to providing a varied and full programme of events, ranging from individual beauty therapies to charity dog shows to themed weeks and evenings. They encourage independent living as much as possible, from being involved in the preparation of meals to getting out of the home where possible. Families are always welcome to also attend outings.

Care is delivered by a registered nursing team and long-serving care and ancillary teams.

The Lawns specialises in providing end-of-life care and has obtained Gold Standard Framework Platinum status in this speciality. They also care for younger adults with a range of conditions, including acquired brain injury and other neurological conditions.
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Care Provided by The Lawns

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1300
  • Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1200 – £1300
  • RESPITE Self-Funded Nursing Care: £1500 – £1700

Nursing care will involve an assessment to enable the team make an application for NHS funded nursing care which is paid weekly directly to the home when granted and contributes to the overall weekly cost of care.

These prices are only a guideline, please contact The Lawns to find out the exact price for your requirements.

Contact The Lawns to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Lawns to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Melanie Dawson (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (63)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (32)

Visiting

  • Open visiting

Parking

  • On site parking

The Lawns Reviews (127)

9.9

The Lawns has a Review Score of 9.9 (9.929) out of 10, based on 41 reviews in the last 2 years.
Over all time The Lawns has 127 reviews.

Overall Experience
  • 107
  • 16
  • 2
  • 0
  • 2
Date Published
  • 127
  • 11
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  • 41
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Reviewer Connection to The Lawns
  • 52
  • 20
  • 11
  • 8
  • 6
  • 5
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 127, showing 101-120
Review from A B (Relative of Resident) published on 26 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are caring, extremely polite and treat everyone with dignity and respect. Staff members are very helpful and include residents in activities that are relevant to their needs/abilities. The facilities are clean and tidy and well maintained. There are currently improvements underway which does not
impact on care provided.
Reply from Carol Harris, Home manager at The Lawns
Thank you for your kind comments.
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Review from Julie D (Friend of Resident) published on 23 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely caring staff, made us welcome and treated my friend so well.
It felt nothing was to much trouble.
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Review from Sylvia S (Relative of Resident) published on 21 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am now visiting my 4th relative at The Lawns Nursing Home, Kempsey - one thing that in itself says a great deal about what I think. The staff have been caring to not only the patient but also to me. There is always something to ask and always someone there to spend time answering queries or give reassurance.
The premises are spotlessly clean and there are no unpleasant odours.
Reply from Carol Harris, Home Manager at The Lawns
Thank you Sylvia.
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Review from S S (Daughter of Resident) published on 6 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was very happy at The Lawns Nursing Home, she was lonely at home on her own and found it difficult to bath etc.
At The Lawns, she was happier than I had seen her for years. The love and care were superb.
Reply from Carol Harris, Home Manager at The Lawns
Thank you.
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Review from Michael A (Regular Volunteer) published on 6 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a regular visitor to The Lawns to provide entertainment to the residents on a voluntary basis. I have always been impressed with the happy atmosphere in the home and the efficient and courteous attitude of the staff. Any problems with the residents are always dealt with promptly and with kindness
and patience.
Reply from Carol Harris, Home Manager at The Lawns
Thank you.
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Review from T D (Friend of Resident) published on 20 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring, approachable staff. Needs of individuals recognised and appropriate services tailored accordingly. Understanding and clear communication, calm from staff to residents, family and friends. Activities extensive and very well organised.
Reply from Carol Harris, Home Manager at The Lawns
Thank you very much.
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Review from Samantha S (Daughter of Resident) published on 26 September 2017 Submitted via Website • Report
Overall Experience 3.0 out of 5
The staff work under immense pressure and do a good job for the work that they do. The home is always clean as is my father. I cannot fault them in any way.
Reply from Carol Harris, Home Manager at The Lawns
Thank you.
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Review from Anne S (Daughter of Resident) published on 26 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are caring and knowledgeable. They do an excellent job in difficult circumstances. Almost all the residents have severe mental and physical disabilities which are dealt with patiently and kindly by the staff. A lot of effort goes into events designed to improve connectivity between the residents
and the outside world, for example, the seasons and events like Wimbledon etc. Great effort is made to get to know the residents as individuals and to understand them, what they enjoy and to give them quality life experiences.
They are doing a job which most of us could not do effectively or willingly.
Reply from Carol Harris, Home Manager at The Lawns
Thank you.
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Review from K S (Friend of Resident) published on 26 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Offers a very caring and professional care package where the residents are treated as top priority with each person in their care is treated as an individual.
I am particularly impressed with the care and compassion with which some staff relate to residents.
Reply from Carol Harris, Home Manager at The Lawns
Thank you very much.
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Review from Joan B (Wife of Resident) published on 26 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with all that is done. I say a big thank you to everyone.
Reply from Carol Harris, Home Manager at The Lawns
Thank you, Joan
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Review from V S (Friend of Resident) published on 25 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always find the staff very helpful and cheerful. Entertainments are good. Very clean and the décor is great,
Reply from Carol Harris, Home Manager at The Lawns
Thank you for your review.
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Review from Richard B (Son of Resident) published on 25 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident of The Lawns Nursing Home for over two years and in that time his care has been exemplary. Living some distance from The Lawns Nursing Home I have absolute trust and faith in all the staff to ensure my father's well-being. The staff are always attentive, caring and professional
whilst remaining friendly and supportive. My mother who is a regular visitor is treated as part of the family and is very well supported by the staff.
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Review from T B (Daughter of Resident) published on 20 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was very important for me to find Dad the best possible care when his complex medical needs required 24-hour care. The Lawns Nursing Home provided this. The way my dad was treated with dignity by all the members of the team was outstanding. I had the utmost confidence that when I could not be there
to care for my Dad, Lawns Nursing Home took very good care of him. I would absolutely have no hesitation in recommending The Lawns Nursing Home as an outstanding care facility.
Reply from Carol Harris, Matron at The Lawns
Thank you for your kind words, it always means so much to my staff to read words of appreciation. It was a real pleasure to nurse your Dad and to support you.
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Review from B M (Wife of Resident) published on 23 December 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The service was adequate.
My husband was only at the home for 9 days.
The few people I met were very nice indeed.
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Review from Maggy C (Daughter of Resident) published on 23 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was at a home that was closing. The Lawns very promptly had a room and all the arrangements were made with no fuss or worries. On arriving Mum was warmly welcomed and despite her severe dementia, the staff are kind and caring - nothing too much trouble. So much improved on her last nursing
home. She always looks fresh and tidy and by the amount of shampoo and bubble bath used is regularly showered and hair washed, something that rarely happened at the last place.
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Review from Mark R (Son of Resident) published on 10 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Nursing Home treat my Father with the dignity and respect that he deserves at his time in life. He always looks clean and content and enjoys the food provided. His room is kept tidy and has a lovely view that he enjoys. The staff are friendly and will try and get him involved with activities and
make him smile. Thank You to all the staff concerned.
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Review from Karen B (Daughter of Resident) published on 24 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care my father received at Lawns Nursing Home. He was extremely grateful to them for all the care they gave to him in his 10 weeks at the home. Staff very friendly and welcoming when we visited. The food wasn't much to dad's liking but he was terminally ill so appetite was limited.
In all, The Lawns is a very good nursing home which I would recommend.
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Review from Carole S (Wife of Resident) published on 18 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was worried when told that my husband would need to go into a nursing home, but all those worries have disappeared as this is like home from home. The home is spotless and nothing is too much trouble for the staff. There is something for the residents to do or join in activities every day.
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Review from S B (Wife of Resident) published on 7 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been here in palliative care since Sept 30th, he is always treated with the utmost care and consideration. He is bed bound and has to be fed and have everything done for him. The nurses, carers and all the workers at the home make sure he is well looked after and spoken to, although he
can not often give an answer because the Parkinson's has taken his speech.
Reply from Carol Harris, Home manager at The Lawns
Thank you, very much appreciated.
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Review from Paulette (Daughter of Resident) published on 7 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother arrived at The Lawns on December 21st 2015, very ill straight from hospital, to be met by the staff in Xmas fancy dress, all smiling and welcoming. So the great T.L.C began over the next few weeks. She improved and loved where she was, and enjoyed her 95th Birthday in February, where the
same love and care was shown to the whole family. Sadly mum passed away on May 8th and again the care, love and friendship to the whole family was outstanding at this very sad time. The whole team at The Lawns are so professional and caring. I will always remember them. With many thanks and love.
Reply from Carol Harris, Home manager at The Lawns
Thank you for your kind words, my staff very much appreciate it.
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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for The Lawns is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.929 for The Lawns is calculated as follows: ( (447 Excellents x 5) + (34 Goods x 4) ) ÷ 481 Ratings = 4.929
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Lawns is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 41 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (7)

Melanie

Melanie Dawson

Job Title: Registered Home Manager Joined: 2019

I have been a registered nurse for over 30 years and the registered manager of The Lawns since January 2019.
The mission statement of Heritage Manor is the goal for my working day, but most important is enabling residents to live their best lives. I am most proud of Team Lawns who strive to provide the best every day.

Samantha

Samantha More

Job Title: Deputy Manager Nursing Joined: 2024

Sam is a Registered General Nurse, a dedicated professional with experience in Hospice Care and Nursing Home Care.


Sam is the lead clinician on the nursing unit for The Lawns in the Gold Standard Framework for end-of-life care

Michelle

Michelle Root

Job Title: Deputy Manager - Residential Joined: 2021

Passionate about care and experienced in dementia care I lead the residential team.


I volunteer for cat protection and am a beautician in my spare time.

Anita

Anita Wyatt

Job Title: Head Chef Joined: 2008

I am passionate about good wholesome homemade food.

Sarah

Sarah Sawyer

Job Title: Administrator Joined: 2024

Sarah joins the team with a wealth of administrative experience.


She is responsible for keeping the admin side of the home ticking and dealing with finance.

Jenny

Jenny Perkins

Job Title: Head Housekeeper Joined: 2020

Jenny manages the housekeeping and laundry team and is responsible for all aspects of keeping The Lawns clean and tidy.

Kerry

Kerry Godsall

Job Title: Lifestyle & Well-Being Joined: 2025

Kerry joined The Lawns team in May bringing with her a wealth of experience working in social care and specialising in activities, Kerry is tasked with implementing the activity programme to enable our resident's to live their best life.

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