The Lawns

Main Road, Kempsey, Worcester WR5 3NF
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9.9 134 Reviews
  • The Lawns, Worcester
The Lawns Nursing Home, in Kempsey, near Worcester, is an award-winning home with a reputation for the highest standards of care. Nominated for the Gold Standard Framework for provision of End of Life Care "Care Home of the Year" award in 2019, and in October 2022 reaccredited with the Platinum Award for the next 3 years.

The home opened a new purpose-built extension of 22 beds in late 2018 which caters for both residential and nursing residents as well as a recent extensive refurbishment of the Manor House which is the oldest part of the home. Staff believe the best way for you to find out more about the home is to speak to the resident ambassador, residents and their families, to read the reviews for the care that is provided and of course to come and visit the home, open any time.

Family values are important to The Lawns, and they pride themselves on providing a warm and friendly homely environment supporting both residents and their families. The lifestyle and well-being team are dedicated to providing a varied and full programme of events, ranging from individual beauty therapies to charity dog shows to themed weeks and evenings. They encourage independent living as much as possible, from being involved in the preparation of meals to getting out of the home where possible. Families are always welcome to also attend outings.

Care is delivered by a registered nursing team and long-serving care and ancillary teams.

The Lawns specialises in providing end-of-life care and has obtained Gold Standard Framework Platinum status in this speciality. They also care for younger adults with a range of conditions, including acquired brain injury and other neurological conditions.
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Care Provided by The Lawns

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1350
  • Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Nursing Care: from £1600

Nursing care will involve an assessment to enable the team make an application for NHS funded nursing care which is paid weekly directly to the home when granted and contributes to the overall weekly cost of care.

These prices are only a guideline, please contact The Lawns to find out the exact price for your requirements.

Contact The Lawns to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Lawns to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Melanie Dawson (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (63)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (32)

Visiting

  • Open visiting

Parking

  • On site parking

The Lawns Reviews (134)

9.9

The Lawns has a Review Score of 9.9 (9.927) out of 10, based on 42 reviews in the last 2 years.
Over all time The Lawns has 134 reviews.

Overall Experience
  • 114
  • 16
  • 2
  • 0
  • 2
Date Published
  • 134
  • 18
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  • 42
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Reviewer Connection to The Lawns
  • 59
  • 21
  • 11
  • 8
  • 6
  • 5
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 134, showing 81-100
Review from Pat E (Daughter of Resident) published on 19 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at The Lawns for several weeks and we have no complaints. I would highly recommend The Lawns for anyone needing care. All the staff are helpful and friendly and my mother is well taken care of. She has digestive problems and severe food intolerances and they do their best
to accommodate this, a big difference to being in the hospital where she was literally starving to death.
Reply from Melanie Dawson, Manager at The LawnsMany thanks for the kind review - we try our very best and it is good to know this is appreciated, Melanie.
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Review from A B (Sister of Resident) published on 12 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Concern about nightdresses missing, new ones and seven in three years, not worn once.
The Lawns is in the middle of a make-over which is improving. The carpets need replacing (dirty).
Overall good.
Reply from Melanie Dawson, Manager at The LawnsThank you for completing the review - it comes as some surprise to me as no one has brought this to my attention in the last 14 months since I took over as manager.
Surprise that you have indicated these negative comments, as we have only just completed a full refurbishment of your sister's room where she was able to choose the work we completed and she would not have her carpet changed.
I would be more than happy to hear more in regard to the nightdress issue but I do not recall you bringing this to my attention. To get a clearer picture I will make contact with her next of kin to discuss any issues. Kind Regards.
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Review from D K (Wife of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On leaving hospital we were told no more could be done for my husband - wheelchair-bound and needing 2 carers to move him from bed to wheelchair to toilet etc.
The Lawns have now got him walking (with a zimmer frame) moving from bed to wheelchair etc on his own and able to attend to most of his daily
needs without help. He has learned to propel his wheelchair himself to move bigger distances. I am now planning for him to come back and live at home.
Reply from Melanie Dawson, Manager at The LawnsMany thanks for the review - every journey has a starting point and every success is to be celebrated.
I will pass on your kind words to the team - Melanie
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Review from B G (Son of Resident) published on 28 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following a knee replacement, my mother needed a period of rehabilitation and the consultant, along with several friends recommended The Lawns. The admission process was very easy, so this helped minimise the stress. On the day she was taken to her room and told everything she needed to know. Staff
were very caring, only helping when needed to aid recovery. Nursing staff were diligent, food was excellent.
Reply from Melanie Dawson, Manager at The LawnsMany thanks - I will pass your comments onto my team. Melanie
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Review from Melanie K (Daughter of Resident) published on 25 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The love, care and compassion shown to our father in his last few weeks was outstanding. This comment applies, without exception, to every member of staff involved in caring for him and making sure he was comfortable at all times. Everyone went out of their way to make sure that we understood what
was happening with Dad and the care and support we received on his last day was amazing and made his death so much easier for us to cope with. We would all, without hesitation, recommend The Lawns to anyone looking for end of life care for a family member. Visitors are welcome at all times and are made to feel part of The Lawns family. The Lawns management staff and staff deserve every award they win. Thank you.
Reply from Melanie Dawson, Manager at The LawnsMany many thanks for your kind words, I will pass these on to the team. It was a pleasure for us all to be part of your father's care journey. Melanie.
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Review from Delphine C (Daughter of Resident) published on 28 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the nurses and carers for their love, care, patience and kindness given to Mum over the last few months. They have given a lift to our lives during this difficult time and I know that Mum had a special relationship with some of them.
I know that nursing care can be challenging
and I greatly appreciate how passionate the team at The Lawns are in their role. Thank you to the carers who have taken time out of their break times to spend time with Mum.
The Lawns felt like my second home during the time Mum was there. I was always made to feel very welcome.
Thank you and very best wishes to the team.
Reply from Melanie Dawson, Manager at The LawnsMany thanks for your kind words, I will pass these onto the team.
Melanie.
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Review from C D (Daughter of Resident) published on 24 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support given to my mum is second to none. All staff members are caring and attentive. Mum is very happy and content here and because of this, the family can rest easy knowing that all is well with mum. We would highly recommend The Lawns for all loved ones.
Reply from Melanie Dawson, Manager at The LawnsThank you for the review - we are pleased that your Mum is enjoying her time with us at The Lawns - I will pass your comments on. Melanie.
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Review from M C (Son of Resident) published on 17 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff provide wonderful care and support to our mother and to us, as a family.
Reply from Melanie Dawson, Manager at The LawnsMany thanks for the review - We are really pleased that you and your mother are happy with the care and support we provide - Manager
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Review from S R (Son of Resident) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful caring staff who deal with problems with efficiency and care. They do a great job in difficult circumstances.
Reply from Melanie Dawson, Manager at The LawnsMany thanks, it is always lovely to receive compliments for the team on the work they do. I will ensure this is passed onto them.
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Review from Judith W (Daughter of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were really pleased with The Lawns Nursing Home. Mum was made to feel like part of the family and was full of praise for all the staff.
Mum felt safe and secure and well looked after.
The best thing was my dad who visited mum every day was included in the activities and always made to feel very
welcome.
Thank you.
Reply from Melanie Dawson, Manager at The LawnsMany thanks for your kind review Judith - it was a pleasure for us to care for both Mum and Dad at this difficult time in your lives.
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Review from Christine S (Daughter-in-law of Resident) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming and friendly staff. Beautiful five stars facilities rooms, dining area and gardens. The staff are attentive and respond to any concerns. They keep us well informed regarding any health or medication issues. A very good range of activities each week including exercise, singing art and
craft etc.
Reply from Melanie Dawson, Manager at The LawnsMany thanks for all your kind words - I will ensure the team are made aware of this very positive review for our residential unit. Melanie
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Review from J K (Daughter of Resident) published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent the last few days of her life at The Lawns.
The treatments and care she and I received could not have been better. She was treated with kindness and dignity. The staff were all friendly, helpful and considerate. I am so glad she ended her life here.
Reply from Melanie Dawson, Manager at The LawnsWe are so pleased you chose us to be part of the care journey for your mother and you feel we have provided excellent care. Kindest regards and thoughts - Manager
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Review from Roland C (Husband of Resident) published on 13 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my wife was first admitted to The Lawns Nursing Home I was asked what I was hoping for in the care and treatment programme.
My request was she would be kept clean in comfort, feed, and free from pain. All these requests have been met and that aff have all been wonderful.
Reply from Melanie Dawson, Manager at The LawnsMany thanks for your kind words, it is nice to know that your wife is receiving the care you expected, I will pass on your comments to the team, Thanks Melanie
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Review from Lynda D (Friend of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Lawns is a lovely environment for their patients.
Reply from Melanie Dawson, Manager at The LawnsMany thanks for the positive review - I will pass these onto the team. Kindest Regards.
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Review from Stephen S (Son of Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot stress enough the wonderful care and support that my mother and myself and family had at The Lawns Nursing Home.
Reply from Melanie Dawson, Manager at The LawnsMany thanks, Stephen it was our pleasure to be there with you on this final part of mum's life journey.
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Review from Edward W (Son of Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The place is always clean, tidy and warm but more importantly, all the staff seem very professional and caring.
Reply from Melanie Dawson, Manager at The LawnsMany thanks for your kind words - I will pass these onto the team.
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Review from Martin R (Son of Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum came to The Lawns in December 2017 and was quite poorly but improved thanks to the care provided.
She suffered a stroke in October 2018 and never really recovered from it. She was shown high levels of care and compassion during her final days. She was happy and contented right to the end - testimony
to the staff at The Lawns. She passed away on 12th November 2018.
Reply from Melanie Dawson, Manager at The LawnsMany thanks and we are happy to have been part of your mothers care journey,
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Review from Nicola R (Daughter of Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has received impeccable care whilst being at the Lawns. The staff have given her excellent care. She has loved being at The Lawns. I can't speak more highly of it.
Reply from Melanie Dawson, Manager at The LawnsMany thanks for your review, we are always grateful for reviews.
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Review from Sue (Daughter of Resident) published on 6 September 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother is content and well looked after by caring and professional staff who have her welfare at heart.
Reply from Carol Harris, Manager at The LawnsThanks for your kind words Sue.
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Review from Carole H (Daughter of Resident) published on 19 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at The Lawns Nursing Home are excellent. The support and kindness that they all showed to my father in his final days was excellent.
My dad loved it at The Lawns Nursing Home and I could not have asked for a better nursing home. Nothing is too much trouble and I will never forget and appreciate
everything that was done for my dad.
Everything about this nursery home is perfect in every aspect and I would have no hesitation in recommending it to anyone. Thank you all so much.
Reply from Carol Harris, Manager at The LawnsThank you very much for your kind words.
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Current Review Score: 9.9 (9.927)

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for The Lawns is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.927 for The Lawns is calculated as follows: ( (457 Excellents x 5) + (36 Goods x 4) ) ÷ 493 Ratings = 4.927
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Lawns is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (7)

Melanie

Melanie Dawson

Job Title: Registered Home Manager Joined: 2019

I have been a registered nurse for 40 years and the registered manager of The Lawns since January 2019.


The mission statement of Heritage Manor is the goal for my working day, but most important the need to enable residents to live their best lives is at the forefront of all of my strategic planning and how i manage my team.


I am most proud of Team Lawns who strive to provide the best every day.

Samantha

Samantha More

Job Title: Deputy Manager Nursing Joined: 2024

Sam is a Registered General Nurse, a dedicated professional with experience in Hospice Care and Nursing Home Care.


Sam is the lead clinician on the nursing unit for The Lawns, is a deputy manager who supports the day-to-day operations of the unit, ensures work runs smoothly and targets are met. Sam provides guidance, and steps in when the manager is unavailable. Strong leadership, communication, and organizational skills are key skills for her role.

Michelle

Michelle Root

Job Title: Deputy Manager - Residential Joined: 2021

Michelle is a deputy manager who supports the day-to-day operations of the residential unit, to ensure work runs smoothly and targets are met. She works closely with her team providing guidance. Michelle is passionate about care and experienced in dementia care.


I volunteer for cat protection and am a beautician in my spare time.

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Kevin McDowie

Job Title: Head Chef Joined: 2025

Kevin is the creative force behind the kitchen, setting the vision, standards, and rhythm of every service. They lead the team with precision and passion, turning ingredients into experiences. Part artist, part strategist, they balance flavour, timing, and leadership to bring a menu to life.

Sarah

Sarah Sawyer

Job Title: Administrator Joined: 2024

Sarah joins the team with a wealth of administrative experience.


She is responsible for keeping the admin side of the home ticking and dealing with finance.

Jenny

Jenny Perkins

Job Title: Head Housekeeper Joined: 2020

Jenny manages the housekeeping and laundry team and is responsible for all aspects of keeping The Lawns clean and tidy.

Kerry

Kerry Godsall

Job Title: Lifestyle & Well-Being Joined: 2025

Kerry joined The Lawns team in May bringing with her a wealth of experience working in social care and specialising in activities, Kerry is tasked with implementing the activity programme to enable our resident's to live their best life.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Lawns to verify any information. View our terms and conditions. The Lawns has an Enhanced Service - more info.