Astley Hall Care Home

My mother was admitted to Astley Hall in April 2020. She was in a very poorly state both physically and emotionally. Due to the Covid 19 restrictions, we have been unable to visit her in person. However, all of the team have done an excellent job to ensure she is well cared for and to support our family with regular updates and arranging skype calls with her so we are able to stay in touch during these difficult times. Nothing is ever too much trouble for the team, no matter how busy they are and they always go above and beyond. As I have not yet been inside the home, it is not really possible to rate some of the facilities/services, so I have rated these as good at this stage. But based on the care Mom is receiving and the wonderful dedicated care team, I cannot fault it and would highly recommend it. My mother has also said how wonderful the staff are and that she is happy at Astley Hall which is the most important thing, so we are delighted.

Dad's care was excellent, and the staff were very kind to him and myself when visiting. They made every effort to let him spend time with Mum whenever possible and their continuing care for her after his death has been wonderful.

The care was fantastic, activities on a daily basis, her nails done, hair done. Staff are very respectful and caring and attentive to my mother's needs. Lovely room with a lovely view. I couldn't have asked for more. Simply fantastic. Thank you all.

Found home welcoming to service users and visitors. Activities for service users so important for stimulation, music playing is a memory jerker and music and movement. Drinks encouraged, good to see. Cleaners do their very best to keep odours at bay. Carers very friendly and kind. Menu excellent. Service users treated with respect. Doors knocked before entry. Senior staff kept me updated on service users settling in and behaviour. Photos and homely touches in room so important. Laundry and housekeeping good.

My wife was in Astley Hall for the month of January and all the time she was there I went every day and could not fault the staff, meals and the daily running of the home. Top class 100%.

The residents of Astley Hall appear happy and invariably have a smile on their faces. With good food and regular entertainment, my mother-in-law seems to have improved her general wellbeing and enjoys the company of both residents and staff. Well done Astley.

A wonderful home, beautifully clean and tidy, staff polite and helpful, a fantastic activities team arranging lots of advents and supporting my friend to get out in the community to meet with all her old friends.

So, thank you to all the staff. You are all exceptional.

Astley Hall has a very warm and friendly atmosphere. I have a great relationship with all the staff. My mother is treated like family. I am always kept fully up to date with even the smallest events. I think Mum couldn't be anywhere better!

Beautiful home, friendly staff and manager. Happy home. Food well presented with plenty of choice. Activities meaningful and fun.

What an amazing place. Stopped in to see my aunt whilst passing through. The staff here are absolutely incredible. The manager was so chatty and couldn't have made me feel more welcome. You can tell they all enjoy their work. Very relaxed atmosphere too with plenty of things to keep the residents occupied. Thoroughly enjoyed my visit there and my aunt certainly seems to enjoy being there. Keep up the good work.

The carers do a really good job and work very hard and are all very friendly and caring. The admin and most of the nurses are very professional and very friendly.

Thank you all for what you do for our brother we would definitely recommend Astley Hall.

Extremely pleased with everything, from management, down to the staff on the floor made me feel welcome at a very stressful time. They look after the relatives/visitors as well as the residents they care for. Would highly recommend this home and company.

Thanks everyone, you do a great job.

Absolutely delighted with the nursing and care provided to my husband during March and April 2018. He could not have wished for better care. Very professional staff, yet friendly and approachable. Very impressed with how hard working and caring everybody at Astley Hall Nursing Home was. Thank you.

Astley Hall, I cannot recommend enough. They provided excellent care for my dad. I cannot recommend the home enough. Situated in beautiful grounds, loving caring staff from the senior nurses to the catering staff. Thank you all so much for looking after Dad.

Having had the misfortune to visit several care homes whilst sorting my sister's care, I can only be totally impressed with everything to do with Astley Hall. She has been there and, unfortunately, bedridden since December and I have never ever felt the need to query her care. She is not involved with activities so I cannot comment and I avoid lunchtimes etc, so again, I cannot comment but I do know she eats well. Astley Hall seems to me to be a very high standard of care and I am so very grateful that my sister is in their care.

My initial impression was not good, * Care Home didn't strike me as a nursing home, unfortunately, it had a very unpleasant smell. Dad's room wasn't very inviting. However it is the care that is important, dad's carers were always very patient and polite but there was little warmth from them to my dad. His call bell when I visited was never in his reach, despite him being down a long corridor. On one occasion his air pressure relieving mattress had become deflated (he has immobility due to stroke). He developed an infection pressure sore on his ankle and lost 6kg in weight in 4 weeks. I never saw any fresh fruit or veg served!

Both my parents live at Astley. Since they are both frail and unable to cope at home, this was transitional, firstly my Mother who has dementia and more recently my Father who is also requiring substantial care. The family visits the hall, and we always find them in good care. The home is well staffed, and the carers friendly. No complaints about the food and the place has the credentials of being clean, and well run. Most importantly, I can trust the nursing staff to make the right decisions, on what they can cope with and when hospitalisation is necessary.

It is a difficult time when your parents need to go into care, however, I am comfortable their needs are being addressed and given the remoteness of the family the alternatives were simply not safe. For that, I thank all the staff at Astley Hall.

I have only been here for two months but in spite of the sadness in having moved away from many friends and independence 70 miles away, I have been comfortable in my surroundings and made to feel welcome and valued at Astley Hall.