Dorset House Nursing and Residential Care Home

Blackfriars Avenue, Droitwich WR9 8DR

Dorset House Nursing and Residential Care Home, Droitwich, Worcestershire
Dorset House Nursing and Residential Care Home, Droitwich, Worcestershire
Dorset House Nursing and Residential Care Home, Droitwich, Worcestershire

Part of the Rotherwood Group, Dorset House is an exceptional nursing home providing high-quality convalescent, residential and palliative care to residents from across the West Midlands.

The company believes that a care home is more than just a place stay, it’s a place for you to call home.

Each luxurious room can be personalised with photos, trinkets, electronic equipment, furniture or anything else that provides comfort and familiarity to residents. The outstanding shared facilities include a cinema room, recreation space, dining areas, pampering, massage and salon sessions.

The packed activities schedules include music, dance, tea parties, gardening, baking and much more. Dorset House sits at the heart of the Droitwich community and is often the hub of a variety of local fundraising projects and other community activities.

Its proximity to a local children’s nursery lends itself to many shared activities between the residents and children, including choirs, nature walks and storytelling sessions. Some residents (accompanied by a carer) even pop to the centre of Droitwich for tea and a bun!

The gardens surround Dorset House and range from peaceful shaded seating areas through to beautiful, wildlife-rich flower gardens. There are even working allotments on site, enabling green-fingered residents to get their hands dirty! Nothing is more important than ensuring that there is always something to do and always someone to share a memory with.

The dedicated chef creates custom menus daily, designed to suit all dietary requirements and preferences. The high-quality menu uses locally sourced ingredients and never compromises on quality. With refreshments, snacks and hot drinks available around the set meal times, residents are always satisfied.

Families and visitors are welcome anytime, if you are looking for a luxurious, caring, high-quality home for you or a loved one, get in touch today.

Group: Rotherwood Group

Person in charge: Gence Lassar Mekkunnel (Home Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish, Swedish

Single Rooms: 42

Rooms with ensuite WC: 42

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

We're happy to welcome visits at all times.

Parking:

On site Parking

Latest Care Quality Commission* Report on Dorset House Nursing and Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Dorset House Nursing and Residential Care Home has a Review Score of 9.8 (9.816)

The Review Score of 9.8 (maximum of 10) for Dorset House Nursing and Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Dorset House Nursing and Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.816 for Dorset House Nursing and Residential Care Home is calculated as follows: ( (249 Excellents x 5) + (46 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 299 Ratings = 4.816

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Dorset House Nursing and Residential Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 13 Reviews ÷ 8.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    22
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Dorset House Nursing and Residential Care Home?

  • Extremely LIKELY
    23
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Dorset House Nursing and Residential Care Home

  • Daughter of Resident/Service User
    16
  • Wife of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

The manager and the staff at Dorset House are lovely and so caring. My grandad always looks smart and is happy when I go to see him. The meals look very appealing and he always says he enjoyed his lunch.
There is always something going on in the home.
Fantastic, thank you.

How likely would you be to recommend Dorset House Nursing and Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The grounds of the care home are extremely well maintained and give a nice calming effect. The staff are very friendly and caring. It is clean and appealing, top marks Dorset House.

How likely would you be to recommend Dorset House Nursing and Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

She has been a resident full-time for two years and four months, she has had previous respite care for three previous occasions lasting up to four weeks. She has enjoyed the experience and care.

How likely would you be to recommend Dorset House Nursing and Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dorset House have been and still are wonderful to my Dad.
I am very impressed with the care to us and my Dad.

How likely would you be to recommend Dorset House Nursing and Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My experience of Dorset House is excellent.
The manager and all staff are extremely friendly but above all caring.
Relatives are encouraged to talk to the staff of any concerns which are dealt with immediately.
Well done Dorset House.

How likely would you be to recommend Dorset House Nursing and Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We were really pleased with the care both my husband and I receive. Everyone was so friendly and we were looked after extremely well.

How likely would you be to recommend Dorset House Nursing and Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly atmosphere, friendly and helpful staff. Dining room looks lovely, but don't know if patients are encouraged to use it more often. Also, I am not aware of any activities which may be offered. The room my friend is occupying looks out onto the garden, which is very nice, also having two windows which gives the feel of light and space. I am also not aware if any physio is offered.

How likely would you be to recommend Dorset House Nursing and Residential Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Don't Know

My mother has been resident at Dorset House for over 4 years. She suffers from Alzheimers and has needed more attentive care as time has passed. I have found Dorset House to be an excellent example of a Care Home; the staff being always positive and, more importantly, available and responsive when called upon. Mother is warm, well fed, and happy.

How likely would you be to recommend Dorset House Nursing and Residential Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

As soon as I walked into Dorset House I felt that it was the right place for dad. It felt homely and non-institutional. I called in several times unannounced and on every occasion was met by helpful, friendly and caring staff.
Since moved dad in, we have always been treated with the utmost care and everyone has done their best to help make a difficult transition as un-stressful as possible. They have been understanding and sympathetic and have looked after dad as we would hope. Their caring attitude seems genuine, natural and in no way contrived.

How likely would you be to recommend Dorset House Nursing and Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care Mother has received over the last 10 years has been caring and thorough. Since the change of ownership, I have noticed a change in the atmosphere within the home. The relaxed and happy nature of the home has diminished and the openness, friendliness of the staff seems somehow inhibited.

How likely would you be to recommend Dorset House Nursing and Residential Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mom has been in Dorset House for over six years and I have never in all that time had to complain about anything. There is always a friendly face in reception, the care staff are very attentive to mom's needs at all times. I was recommended by a friend to Dorset House and I would happily recommend to others. When mom first came to live at Dorset House, she was embraced by the activities co-ordinator to join in all activities. I feel I can always approach any of the staff about any concerns I have about my mom and they are always willing to help if I have any concerns to support not just my mom but for me too.

How likely would you be to recommend Dorset House Nursing and Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father-in-law has been at Dorset House for over 2 years now and before him another relative. It has a different ethos to other care homes. It is still all about care and consideration and one does not have the sense that a balance sheet and shareholder profit lie behind every decision. That said, it is run very efficiently.

How likely would you be to recommend Dorset House Nursing and Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An excellent home. The residents are very well looked after by the very caring staff. The food is of an excellent quality and there is always plenty of choice and flexibility with eating arrangements. The rooms are kept very clean and residents are encouraged to personalise their own rooms. There is very good entertainment laid on for the residents and their families and a lot of thought goes into planning this. There are very comfortable public areas for the residents to sit if they want the company of others and beautiful gardens to walk or sit in when the weather allows.

How likely would you be to recommend Dorset House Nursing and Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has been a resident at Dorset House for just over 10 years. I cannot praise the care and love she receives from all of the staff more highly.
Nothing is too much trouble for them and many go far and above their duties. As she is so frail now I wouldn't want her to be anywhere else.

How likely would you be to recommend Dorset House Nursing and Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are what makes Dorset House such a wonderful place. They are all so helpful, friendly, caring and compassionate. Nothing is too much trouble and they support the families of the residents well too. My father often tells me that he is glad that he moved here. He is very pleased with his room, which is a good size and has a lovely view over the well-kept gardens. It is filled with his own furniture, pictures and ornaments and feels like home to him. He often says how much he enjoys the meals too. The entertainments and activities provided for the residents are many and varied.

How likely would you be to recommend Dorset House Nursing and Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everyone who has visited my husband has commented on what a homely, friendly place Dorset House Nursing and Residential Care Home is. The staff are very caring and treat the residents with respect.

How likely would you be to recommend Dorset House Nursing and Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Since arriving at Dorset Nursing and Residential Care Home, my father has received excellent care. The home is friendly and homely and carers cannot do enough to make Dad feel at home. He loves the garden and his view and he can see the birds and squirrels. The food is home from home cooking with plenty of choice.

How likely would you be to recommend Dorset House Nursing and Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have no hesitation in recommending Dorset House and Residential Care Home as a care home. Many of the residents are very disabled but the staff treat each one as an individual and are always patient, considerate, and friendly. They take time to be encouraging and to try to involve even the most disabled resident in the daily life of the home. The dining room and drawing rooms are not at all clinical but reflect the homes which residents have left. There is plenty to look at and the whole effect is very homely. The events organised are fun and varied and again all are encouraged at their own level.

How likely would you be to recommend Dorset House Nursing and Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been here 6 years without incident or problem. She has enjoyed the food, lovely dining room. Caring and efficient staff in a very homely environment. The activities provided are extremely good and well thought out suiting all the residents. I have always been happy from day one that she is so very well cared for and I would not hesitate in recommending Dorset House to anybody wishing to place their elderly and loved relative here. We travel some 60 miles each way to come and see Mum and placed her here as this had been recommended to us and we have found it to be exactly what was needed.

How likely would you be to recommend Dorset House Nursing and Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been a resident for two years and has always been treated with respect and consideration by the staff. I would recommend Dorset House without hesitation to anyone in a similar position.

How likely would you be to recommend Dorset House Nursing and Residential Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been a resident of Dorset House for just over one year and during that time, I have been absolutely delighted with her care and wellbeing.
The staff are all extremely caring, courteous and create a wonderfully happy environment.

How likely would you be to recommend Dorset House Nursing and Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father has been a resident of Dorset House for the past 6 years and during that time he has been shown kindness, courtesy and respect, helping him to settle and feel a valued part of the community. The standard of care has always been excellent, and I have never had any concerns about his care or treatment.

The ambiance of the home is always warm and welcoming and as a visitor, I always look forward to entering the premises.The staff are always approachable and welcome input from relatives.

How likely would you be to recommend Dorset House Nursing and Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Totally satisfied over a period of four years. Staff friendly, efficient and so attentive. Home always clean and tidy with a fresh wholesome smell, not always the case in most other similar places I have visited.

How likely would you be to recommend Dorset House Nursing and Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would highly recommend Dorset House for its excellent care and staff. My father has been at the home for over three years and has been very happy since he came.
The facilities are excellent and gardens and outside space is particularly beautiful in the summer for him to enjoy.

How likely would you be to recommend Dorset House Nursing and Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home provides everything that is required, it is always warm, clean and tidy. Staff alway very considerate and helpful. The food is always very good and enjoyable.

How likely would you be to recommend Dorset House Nursing and Residential Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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