Dorset House Nursing Home

Blackfriars Avenue, Droitwich WR9 8DR
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Top 20 carehome certificate
10 82 Reviews
  • Dorset House Nursing Home, Droitwich
Discover the epitome of exceptional care at Dorset House, where the professional team provides round-the-clock support and compassion. Nestled in the heart of Droitwich Spa, the home's convenient location offers easy access to local amenities, all under the watchful eye of the caring team.

Set amidst tranquil private grounds, the former country residence boasts beautiful gardens with shaded seating areas and a summer house, providing endless opportunities for relaxation and socialising.

Indulge in luxurious living with an all-inclusive package featuring:

Warm, home-cooked nutritious meals
Engaging social activities and companionship
Hassle-free living with laundry and cooking are taken care of
Round-the-clock professional care and support
Monthly complimentary hair appointments at the in-home salon
Personalised care plans tailored to individual needs
Daily housekeeping for a clean and comfortable environment
Beautifully landscaped gardens to reconnect with nature
Compassionate assistance with personal care needs

Experience enticing dining in the exquisite dining room crafted by the long-standing kitchen team. The lifestyle coordinator ensures varied activities cater to individual hobbies, fostering a vibrant community spirit. At Dorset House, they prioritise the well-being of residents in every aspect of daily living.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1333
  • Self-Funded Residential Dementia Care: from £1333
  • Self-Funded Nursing Care: from £1333

These prices are only a guideline, please contact Dorset House Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Karen Johnson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors warmly welcomed. Relatives can visit their loved ones at any time, and there's no need to book in advance for these personal visits.


    However, if you're interested in touring the home and learning more about services, Dorset House recommends scheduling a visit in advance. This way, the dedicated team can ensure they're available to show you around and discuss how best to meet your specific needs. We're here to provide you with the information and support you require, and look forward to assisting you in any way.

Parking

  • On site Parking

Dorset House Nursing Home Reviews (82)

Total of 82, showing 41-60
10

Dorset House Nursing Home has a Review Score of 10 (10.000) out of 10, based on 23 reviews in the last 2 years. Over all time Dorset House Nursing Home has 82 reviews.

Overall Experience

  • 79
  • 3
  • 0
  • 0
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Date Published

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6
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Review from Teresa A (Daughter of Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with her care and are happy with all aspects of her care.

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Review from S D (Daughter of Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved mum to Dorset House a year ago having become increasingly dissatisfied with the care she was receiving at her previous care home. We were immediately struck by the polar differences between the two establishments. The former is an institution where her individual tasks and personality were
not accommodated, and Dorest House which is more homely and where she is treated by all with warmth and dignity. Since covid 19 visiting restrictions preventing us from seeing mum. It is very comforting to know that she is happy and being cared for, the staff are very good at keeping you in touch.

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Review from R P (Next of Kin) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dorset House, what a fabulous facility. From management staff to carers, cleaners, caterers, and maintenance. All the staff are helpful, attentive and accommodating. The cleanliness and general tidiness of the facility is excellent - clean, bright, fresh and welcoming. The person I care for loves Dorset
House from the staff, food atmosphere and all the in house facilities. She doesn't want to be or would wish to be anywhere else. I wouldn't extremely recommend, I would definitely recommend.

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Review from Andrew W (Son of Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was only there for a short time but the care and attention that he received was excellent. We recently had a Christmas experience that was lovely. The food and activities were fantastic as were all of the staff. Thank you from the whole family for looking after my dad.

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Review from Susan B (Sister-in-law of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care that she had at the nursing home. She was very happy talking with nurses. She had family coming to see her most days. The staff and management are very friendly at all times.

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Review from Julia Marianne Y (Niece of Resident) published on 9 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, great care.
Have wonderful memories of my aunt and her partner in the garden holding hands last summer.
Activities are great, a cellist plays in residents rooms if they wish. The music touches everyone.
Very thoughtful presents for residents; for my aunt, photo of her partner at Easter
holding a lamb.
Thank you all at Dorset House.

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Review from Edwin C (Regular Volunteer) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is extremely brilliant and very well maintained in every aspect. The care and attention to all the residents is extremely excellent.

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Review from Lynette M (Daughter of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dorset House offers excellent care, kindness and compassion. They cared for my mother during her stay and were of great comfort to myself and at the end of her life. The setting is of a good standard, nice clean room. A lovely garden and most of all excellent care.

Reply from John Fennell, CEO at Dorset House Nursing Home

Dear Lynette, thank you for taking the time to leave us a review.

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Review from Linda F (Daughter of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough with regards to the care and love my father received during his time at Dorset House.
I also want to mention the excellent attention to detail within the home. The caring staff were always happy to help and provide second to none care and assistance. I have reserved my
place for when I need to enter a care/nursing home, I was that impressed. Love to all.

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Review from D C (Daughter of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived happily at Dorset House for over 5 years. Over the years she noticed several improvements, particularly in terms of the catering and the decor/environment which she was very comfortable with. Mum received excellent personal care from very attentive staff and she had good relationships with
all the team who she trusted and valued.

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Review from Leza S (Daughter of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had excellent care over the last 10 weeks. The care staff are fabulous and make mine and my family's lives as good as we know she is being taken care of 24/7.

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Review from Tony A (Son-in-law of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was so happy during the 7 years of her stay at Dorset House. It was chosen because of its homely non-clinical feel. The staff are very caring and approachable and there is a range of activities provided for those who wish to participate and the recently decorated dining room, drawing
room and morning room are comparable to a five-star hotel. Finally, dignity was always foremost in the minds of all the staff.

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Review from Ben W (Son of Resident) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is lovely, more like a hotel and always so clean, warm and comfortable. The staff are very caring and professional and there is a really wide array of activities for the residents.
My brother's and I are so pleased that our mother is properly looked after in such a calm, tranquil atmosphere.

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Review from Danielle R (Friend of Resident) published on 31 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home to visit, all staff are very friendly and helpful. Very good atmosphere every time I visit. Would definitely recommend to others!

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Review from Daniel M (Grandson of Resident) published on 31 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I regularly visit my grandfather at the home and I am always so pleased as to how happy he seems. He is always dressed smartly and the staff always greet me in a friendly manner.


Thank you to everyone at Dorset House.

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Review from Annie V (Friend of Resident) published on 30 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy my weekly visits. Staff are very good here, caring and compassionate, I cannot speak more highly of the home.

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Review from Peter E (Husband of Resident) published on 23 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Dorset House for a couple of weeks now and has been enjoying her time there.


All staff fully understand her needs and behaviours, which is great to see.


She has also enjoyed all the activities which are put on daily.


Great support all round!

Reply from Chris Holland, Marketing Manager at Dorset House Nursing Home

Thank you for your great review of Dorset House! We’re really pleased that your wife is happy in our home and is enjoying the range of activities on offer.

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Review from D R (Granddaughter of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the staff at Dorset House are lovely and so caring. My grandad always looks smart and is happy when I go to see him. The meals look very appealing and he always says he enjoyed his lunch.
There is always something going on in the home.
Fantastic, thank you.

Reply from Chris Holland, Marketing Manager at Dorset House Nursing Home

Thank you for taking the time to write such a positive review of Dorset House, we’re very pleased that your Grandad is happy in our home and that he is enjoying his food!

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Review from G J (Daughter of Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The grounds of the care home are extremely well maintained and give a nice calming effect. The staff are very friendly and caring. It is clean and appealing, top marks Dorset House.

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Review from Joyce M (Wife of Resident) assisted by family/friend published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were really pleased with the care both my husband and I receive. Everyone was so friendly and we were looked after extremely well.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Dorset House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Dorset House Nursing Home is calculated as follows: ( (276 Excellents x 5) ) ÷ 276 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dorset House Nursing Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (37)

Meet the Team (8)

Karen

Karen Johnson

Job Title: Registered Manager

Joined: 2021

Karen has a wealth of experience in the healthcare sector and has gained several promotions during her time. She is proud to be appointed as the Registered Manager of Dorset House.


At Dorset House, she is responsible for the operational running of the home as well as legal and clinical governance. This covers all aspects of care delivery including managing the team of staff within the home. Karen's favourite aspect of her role is the people. Caring for the elderly is so rewarding, it is a privilege to come to work every day.

Jenny

Jenny Gordon

Job Title: Clinical Lead

Jenny is the Clinical Lead at Dorset House.

Tracey

Tracey Taylor

Job Title: Quality Assurance Officer

Joined: 2022

Tracey joined as Quality Assurance Officer at Dorset House in January 2022. Her role involves ensuring the quality of care across the homes is carried out to the Rotherwood standard of exceptional care and compliant with CQC regulations.

Jill

Jill Adams

Job Title: Home Administrator

Jill is the first point of contact at the home, providing a warm friendly welcome to Dorset House.

Lisa

Lisa Davis

Job Title: Lifestyle Coordinator

Joined: 1999

Lisa has worked at Dorset House since 1999. She started her career straight out of school in a care focussed role and continued to work in this field as a Care Assistant and Auxiliary Nurse in other care settings for a number of years. She then took a break from care to work in catering up to starting at Dorset House. Her first role in the home was as Head Waitress alongside our Head Chef Marion. She now works as a Lifestyle Coordinator but prefers the term companion!


‘Inspiring Activities’ is one of our four main pillars at Rotherwood Healthcare and this is integral to Lisa’s role at Dorset House. It can be a very sensitive role, dealing with the resident's emotional, therapeutic and recreational needs, yet fulfilling at the same time. Lisa describes it as an honour and a privilege to help give our residents the quality of life they deserve, make their wishes come true and learn from them along the way.


In her free time, Lisa enjoys looking after her granddaughter, pottering around her garden, reading and baking to help her relax.

Mandy

Mandy Stokes

Job Title: Head Housekeeper

Joined: 2005

Mandy is our head housekeeper. She has worked at Dorset House for over 15 years and is a key part of the team. Mandy and her staff always maintain the highest standards of tidiness and cleanliness for our residents at all times.

Marion

Marion Jenkins

Job Title: Head Chef

Joined: 2005

Marion started training as a chef at 16 years old and has enjoyed working in the profession ever since. She has devoted the past 15 years as Head Chef to cooking for our residents here at Dorset House.


Marion’s usual day in the kitchen involves cooking-up breakfast, lunches and suppers for up to 42 residents. On top of that, she comes up with different menu plans each week to keep mealtimes interesting for everyone. With mealtimes often being the highlight of the day for our residents Marion and her team at Dorset House have introduced theme days including an Italian day where she served up an impressive Italian themed three-course lunch.


Marion loves to get involved with residents' birthdays and ensures that special treats are made. She also oversees the making of celebration cakes – through the actual making of those cakes is left to her extremely talented second in command!


National holidays including St Patrick’s Day, Easter and, of course, Christmas offer yet another opportunity for Marion and her team to get creative and lay on a perfectly themed spread.


Marion loves to spend time with her family away from work and flick through the odd recipe book or two believing that you never know where inspiration may strike next!

Ben

Ben Mansell

Job Title: Maintenance

Ben plays a crucial role in ensuring the facility's smooth operation and safety. His responsibilities include performing routine inspections, addressing repair needs, and maintaining equipment and infrastructure.


Ben handles minor repairs, troubleshoots issues, and collaborates with other team members to ensure that the home remains in excellent condition for both staff and residents. His proactive approach and attention to detail help create a safe and welcoming environment for everyone at Dorset House Care Home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Dorset House Nursing Home to verify any information. View our terms and conditions. Dorset House Nursing Home has an Enhanced Service - more info.