Submit a Review for Royal Hampton - Ponteland
Meadowfield, Ponteland, Newcastle upon Tyne, NE20 9GX
View full details of Royal Hampton - PontelandLatest Reviews for Royal Hampton - Ponteland
05 March 2026
My Mum is safe and well cared for by kind and thoughtful staff. The facilities and environment at the home are very good. The events and activities are excellent, and there is always a welcoming atmosphere at Royal Hampton. Mum has made new friends and has settled well.
16 February 2026
My relative has spent time at the Royal Hampton for respite, and hers and our experience was so excellent, she also now has had longer term care.
Of course the decision to go in a care home is a huge one for everyone in the family, not just the residents.
We looked at many, but from the moment we
walked in the Royal Hampton, it felt the right place.
The caring, welcoming attitude of the staff, the beautiful interior, the buzz of the coffee morning that was going on in the café, l knew instantly it felt right.
My relative, indeed my whole family, has continued to be lucky to have been part of the RH ever since.
The medical care, the rooms, the facilities, the fantastic activities , which are many, and amazing ! and the friendship of staff and residents have made a transition into care life an easier one, for my relative,and our family.
I can't praise ALL the staff highly enough, we are always greeted with a smile, kindness, professionalism and caring attitude , THANK YOU!
16 February 2026
I've visited the Royal Hampton Care Home a number of times as a friend of one of the residents & it always feels so welcoming and friendly. The Management & staff are so kind, attentive & they genuinely care about the people living there, which really shows in how happy and comfortable
everyone seems. The home itself is always clean, calm and well looked after, and there's a lovely atmosphere whenever I visit. I have been there today for a Valentine's Day coffee morning, they had a harpist & lots of delicious sweet treats!! That's just one of the many lovely activities they do for the residents!! I'd highly recommend the Royal Hampton to anyone looking for a caring and supportive environment for their loved one, 5 stars!!
13 February 2026
As soon as we walked in to the Royal Hampton after visiting several other care homes we knew it was the right one for my mother. The impressive entrance and communal areas give the look and feel of a welcoming hotel and this is continued into the resident's tastefully decorated rooms.
The management
and staff have gone above and beyond to help my mother settle in, nothing is too much trouble. There is a huge amount of effort put in to provide a variety of activities and events for the residents and their families.
My mother has made many friends with residents and staff and has made great progress in her time there.
Thanks to all the management and staff for their ongoing support.
13 February 2026
My mother reached the ripe old age of 100 which is quite remarkable as she arrived at the Royal Hampton four years ago in a very vulnerable state with circulation issues and toe amputations, she was not given many more years of quality life.
The staff have been very caring and have become friends
not only with my mother but with her immediate family.
Her big birthday celebration was handled extremely well and the Home made a huge effort to co ordinate the families personal requirements as well as their own which was amazing.My mother was was very appreciative and talks about her parties every day.
A big thank you once again to everyone at the Home who made her day very special.Keep up the great work you do and continue to be as caring as you are we appreciate it.
11 February 2026
My mum took time to choose Royal Hampton over other homes and she is so happy which important to me too.
She became a resident in mid December 2025 and has been delighted with the care she has received. She has a lovely room with en-suite and the excellent staff give her very good attention
and help with shower and dressing and take her to the dining room three times a day to enjoy meals with other friends. She has a buzzer if she needs any additional help in her room There are lots of different lounge areas to meet friends and visitors and even a bar and fresh coffee is always available to visitors also. The food is excellent. Especially enjoyable are the events with regular different themed high quality entertainment, exercise classes, and trips out in good weather. Mum loves the beauty salon and wonderful hairdresser and manicure experts. She has made a lot of new friends among both the wonderful staff and residents . We thoroughly recommend Royal Hampton
13 January 2026
My dad has been at this home for 4 years now and the standard of care and service continues to be outstanding. We can't thank the care and nursing staff enough for the compassion he is always shown. His health continues to decline, both physically and mentally, but the staff always treat him with
dignity and kindness. They show the same compassion to the family as well.
27 November 2025
We choose the Royal Hampton care home after visiting many homes in the local area. From the start my mum has been treated with extreme kindness and is receiving a really good level of care. Mum is happy and settled; she has made friends and enjoys taking part in the many activities on offer. As a
family we are always made to feel welcome and staff are really helpful and friendly. It has made a difficult transition much easier. Thank you.
16 July 2025
Staff are excellent, professional and extremely caring, however could use extra staff. I've noticed sometimes only 1-2 on at various times. Kitchen staff are also very helpful and approachable. Activites are great and the garden very welcoming. It would be good to know what family has to provide for
resident bedding, hand wash, etc. Overall no major issues.
24 June 2025
Overall my 3 week respite stay at the Royal Hampton was excellent. I have recovered far sooner than I expected and in a large part is this owing to the care and attention I have received. The home offers a fulsome activity programme and the catering - I felt like I was on a cruise! However things
could have been improved by having an introduction to the home and staff should have been made aware I was a short stay patient and not a permanent resident on the nursing floor, though was expecting to on the residential only ground floor.
19 June 2025
The home was excellent, I visited many before choosing a place for my mother. From the very first visit, to the day I picked my mum up to bring her home, they couldn't have made us feel more welcome and comfortable with what could have been a difficult experience. The whole staff were amazing, I
can't thank them enough for the care they showed my mother, and our family.
18 June 2025
The 2 weeks I spent in the home were not at all what I expected it to be, it was a very positive experience, and it exceeded my expectations in every way. I felt safe, secure, welcomed, it was a very caring environment with wonderful staff. Thank you.
11 February 2025
It is an excellent care home, all the staff are very friendly and kind and there is a lovely community within the home. All the residents seem to feel happy with the home and feel comfortable and safe.
27 January 2025
Amazing and attentive care for our mum over the last 5 1/2 years.
Low turnover of staff and nurses so Mum feels secure with the same familiar nursing and care staff.
Mum particularly enjoys the in-house activities and trips out that the activities coordinator organises.
The food and rooms are
lovely and the home is well maintained.
24 January 2025
This is my first experience of a home, but having told friends about it, they all want to live there. The downstairs communal area is like a classy hotel and has a nice feeling about it. Rooms are clean functional and can accommodate personal possessions to help make it feel like home. Like any
journey, it took the residents some time to settle in but now they can see the benefit of being looked after and cared for. And I have to say knowing they are safe and looked after is peace of mind, thank you all.
23 January 2025
My husband is unable to join in any Christmas celebrations (of which there were many!). But the staff continued their diligent care of him despite the distractions. They included him (and me) whenever they could.
02 January 2025
On first appearance entering the home you are made very welcoming with the professionalism and kindness of the staff. The premises being extremely clean. The care that our friend has received since moving in the care home has been exceptional. We find the staff are most efficient and caring with
regards to residents, families and visitors. Excellent communications and available for discussion on any matter.
02 January 2025
Very well looked after over the last 18 months. On arrival I was weak and close to death. Now I am much stronger and more lively.
02 January 2025
My friend has been in Royal Hampton - Ponteland for three years, through she is not aware of it. She is comfortable, kept well occupied taking part in activities arranged. Enjoys her food and has gained weight. Needs regular prompting to get a hair cut from the visiting hairdresser. Generally I
consider she is in the best place for her care considering her condition.
23 December 2024
My mother-in-law has just had a months respite to help her recover. All of the staff at Royal Hampton have been amazing. The atmosphere is so kind and welcoming. Everything about the service staff and how everyone interacts with us all as a family has been very impressive. If we need your service
again, we wouldn't hesitate. You are all fabulous and we can't thank you enough. First rate and 5 gold stars!
Latest Reviews for Royal Hampton - Ponteland
05 March 2026
My Mum is safe and well cared for by kind and thoughtful staff. The facilities and environment at the home are very good. The events and activities are excellent, and there is always a welcoming atmosphere at Royal Hampton. Mum has made new friends and has settled well.
16 February 2026
My relative has spent time at the Royal Hampton for respite, and hers and our experience was so excellent, she also now has had longer term care.
Of course the decision to go in a care home is a huge one for everyone in the family, not just the residents.
We looked at many, but from the moment we
walked in the Royal Hampton, it felt the right place.
The caring, welcoming attitude of the staff, the beautiful interior, the buzz of the coffee morning that was going on in the café, l knew instantly it felt right.
My relative, indeed my whole family, has continued to be lucky to have been part of the RH ever since.
The medical care, the rooms, the facilities, the fantastic activities , which are many, and amazing ! and the friendship of staff and residents have made a transition into care life an easier one, for my relative,and our family.
I can't praise ALL the staff highly enough, we are always greeted with a smile, kindness, professionalism and caring attitude , THANK YOU!
16 February 2026
I've visited the Royal Hampton Care Home a number of times as a friend of one of the residents & it always feels so welcoming and friendly. The Management & staff are so kind, attentive & they genuinely care about the people living there, which really shows in how happy and comfortable
everyone seems. The home itself is always clean, calm and well looked after, and there's a lovely atmosphere whenever I visit. I have been there today for a Valentine's Day coffee morning, they had a harpist & lots of delicious sweet treats!! That's just one of the many lovely activities they do for the residents!! I'd highly recommend the Royal Hampton to anyone looking for a caring and supportive environment for their loved one, 5 stars!!
13 February 2026
As soon as we walked in to the Royal Hampton after visiting several other care homes we knew it was the right one for my mother. The impressive entrance and communal areas give the look and feel of a welcoming hotel and this is continued into the resident's tastefully decorated rooms.
The management
and staff have gone above and beyond to help my mother settle in, nothing is too much trouble. There is a huge amount of effort put in to provide a variety of activities and events for the residents and their families.
My mother has made many friends with residents and staff and has made great progress in her time there.
Thanks to all the management and staff for their ongoing support.
13 February 2026
My mother reached the ripe old age of 100 which is quite remarkable as she arrived at the Royal Hampton four years ago in a very vulnerable state with circulation issues and toe amputations, she was not given many more years of quality life.
The staff have been very caring and have become friends
not only with my mother but with her immediate family.
Her big birthday celebration was handled extremely well and the Home made a huge effort to co ordinate the families personal requirements as well as their own which was amazing.My mother was was very appreciative and talks about her parties every day.
A big thank you once again to everyone at the Home who made her day very special.Keep up the great work you do and continue to be as caring as you are we appreciate it.
11 February 2026
My mum took time to choose Royal Hampton over other homes and she is so happy which important to me too.
She became a resident in mid December 2025 and has been delighted with the care she has received. She has a lovely room with en-suite and the excellent staff give her very good attention
and help with shower and dressing and take her to the dining room three times a day to enjoy meals with other friends. She has a buzzer if she needs any additional help in her room There are lots of different lounge areas to meet friends and visitors and even a bar and fresh coffee is always available to visitors also. The food is excellent. Especially enjoyable are the events with regular different themed high quality entertainment, exercise classes, and trips out in good weather. Mum loves the beauty salon and wonderful hairdresser and manicure experts. She has made a lot of new friends among both the wonderful staff and residents . We thoroughly recommend Royal Hampton
13 January 2026
My dad has been at this home for 4 years now and the standard of care and service continues to be outstanding. We can't thank the care and nursing staff enough for the compassion he is always shown. His health continues to decline, both physically and mentally, but the staff always treat him with
dignity and kindness. They show the same compassion to the family as well.
27 November 2025
We choose the Royal Hampton care home after visiting many homes in the local area. From the start my mum has been treated with extreme kindness and is receiving a really good level of care. Mum is happy and settled; she has made friends and enjoys taking part in the many activities on offer. As a
family we are always made to feel welcome and staff are really helpful and friendly. It has made a difficult transition much easier. Thank you.
16 July 2025
Staff are excellent, professional and extremely caring, however could use extra staff. I've noticed sometimes only 1-2 on at various times. Kitchen staff are also very helpful and approachable. Activites are great and the garden very welcoming. It would be good to know what family has to provide for
resident bedding, hand wash, etc. Overall no major issues.
24 June 2025
Overall my 3 week respite stay at the Royal Hampton was excellent. I have recovered far sooner than I expected and in a large part is this owing to the care and attention I have received. The home offers a fulsome activity programme and the catering - I felt like I was on a cruise! However things
could have been improved by having an introduction to the home and staff should have been made aware I was a short stay patient and not a permanent resident on the nursing floor, though was expecting to on the residential only ground floor.
19 June 2025
The home was excellent, I visited many before choosing a place for my mother. From the very first visit, to the day I picked my mum up to bring her home, they couldn't have made us feel more welcome and comfortable with what could have been a difficult experience. The whole staff were amazing, I
can't thank them enough for the care they showed my mother, and our family.
18 June 2025
The 2 weeks I spent in the home were not at all what I expected it to be, it was a very positive experience, and it exceeded my expectations in every way. I felt safe, secure, welcomed, it was a very caring environment with wonderful staff. Thank you.
11 February 2025
It is an excellent care home, all the staff are very friendly and kind and there is a lovely community within the home. All the residents seem to feel happy with the home and feel comfortable and safe.
27 January 2025
Amazing and attentive care for our mum over the last 5 1/2 years.
Low turnover of staff and nurses so Mum feels secure with the same familiar nursing and care staff.
Mum particularly enjoys the in-house activities and trips out that the activities coordinator organises.
The food and rooms are
lovely and the home is well maintained.
24 January 2025
This is my first experience of a home, but having told friends about it, they all want to live there. The downstairs communal area is like a classy hotel and has a nice feeling about it. Rooms are clean functional and can accommodate personal possessions to help make it feel like home. Like any
journey, it took the residents some time to settle in but now they can see the benefit of being looked after and cared for. And I have to say knowing they are safe and looked after is peace of mind, thank you all.
23 January 2025
My husband is unable to join in any Christmas celebrations (of which there were many!). But the staff continued their diligent care of him despite the distractions. They included him (and me) whenever they could.
02 January 2025
On first appearance entering the home you are made very welcoming with the professionalism and kindness of the staff. The premises being extremely clean. The care that our friend has received since moving in the care home has been exceptional. We find the staff are most efficient and caring with
regards to residents, families and visitors. Excellent communications and available for discussion on any matter.
02 January 2025
Very well looked after over the last 18 months. On arrival I was weak and close to death. Now I am much stronger and more lively.
02 January 2025
My friend has been in Royal Hampton - Ponteland for three years, through she is not aware of it. She is comfortable, kept well occupied taking part in activities arranged. Enjoys her food and has gained weight. Needs regular prompting to get a hair cut from the visiting hairdresser. Generally I
consider she is in the best place for her care considering her condition.
23 December 2024
My mother-in-law has just had a months respite to help her recover. All of the staff at Royal Hampton have been amazing. The atmosphere is so kind and welcoming. Everything about the service staff and how everyone interacts with us all as a family has been very impressive. If we need your service
again, we wouldn't hesitate. You are all fabulous and we can't thank you enough. First rate and 5 gold stars!