Royal Hampton Care Home

Meadowfield, Ponteland, Newcastle upon Tyne NE20 9GX
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9.8 73 Reviews
  • Royal Hampton Care Home, Newcastle upon Tyne
Live in luxury at Royal Hampton, Ponteland - a 73 bed luxurious care centre which has been specifically designed to a very high standard.

All residents enjoy a varied lifestyle and will have a package that would suit everyone. Royal Hampton specialises in all categories of care including, residential, nursing, dementia, permanent, short stays and respite. The facilities include a Dickens Bistro & Bar and a Shakespearean restaurant providing a fine dining experience to residents and including evening drinks reception.

Facilities include beautifully furnished suites with private lounges and kitchens and single rooms with en-suites, some with access into enticing gardens, to help residents maintain independence.

The Royal Hampton is close to the town centre with strong links to a number of local groups to ensure residents will be very much a part of the community.
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Care Provided by Royal Hampton Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Individual fees will be discussed during your viewing or enquiry

Contact Royal Hampton Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Royal Hampton Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Karen Taylor-Williams (Manager)

Local Authority / Social Services

Admission Information

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Number of floors: 4

Room Information

  • Single Rooms (67)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (67)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Royal Hampton Care Home Reviews (73)

9.8

Royal Hampton Care Home has a Review Score of 9.8 (9.835) out of 10, based on 22 reviews in the last 2 years.
Over all time Royal Hampton Care Home has 73 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Royal Hampton Care Home
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Total of 73, showing 1-20
Review from Charles S (Son of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we are delighted with the Royal Hampton, Ponteland. They took in my father who has dementia. The staff are very friendly and caring. They are looking after my father very well. If we have any questions, or wish to make them aware of the something they are always very attentive. Have nothing
negative to say about this care home.
Reply from Karen Taylor-Williams, Manager at Royal Hampton Care HomeThank you for your lovely comments about Royal Hampton
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Review from J T (Friend of Resident) published on 18 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a fantastic care home! The staff are a credit to their profession and training. On the occasions I have visited, the residents all look well cared for and content. They benefit from a wide variety of creative events and facilities. The communal ground floor rooms are exceptional - more like a five
star hotel. It's stylish and beautifully maintained. I cannot comment on the upstairs rooms as I have not seen them. However, I am told they are of an equally good standard. I heartily endorse this home from home!
Reply from Karen Taylor-Williams, Manager at Royal Hampton Care HomeThank you for your amazing comments it is appreciated
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Review from S C (Daughter of Resident) published on 5 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum is safe and well cared for by kind and thoughtful staff. The facilities and environment at the home are very good. The events and activities are excellent, and there is always a welcoming atmosphere at Royal Hampton. Mum has made new friends and has settled well.
Reply from Karen Taylor-Williams, Manager at Royal Hampton Care HomeThank you for your lovely comments I am pleased that Mum is happy
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Review from M R (Daughter of Resident) published on 16 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative has spent time at the Royal Hampton for respite, and hers and our experience was so excellent, she also now has had longer term care.
Of course the decision to go in a care home is a huge one for everyone in the family, not just the residents.
We looked at many, but from the moment we
walked in the Royal Hampton, it felt the right place.
The caring, welcoming attitude of the staff, the beautiful interior, the buzz of the coffee morning that was going on in the café, l knew instantly it felt right.
My relative, indeed my whole family, has continued to be lucky to have been part of the RH ever since.
The medical care, the rooms, the facilities, the fantastic activities , which are many, and amazing ! and the friendship of staff and residents have made a transition into care life an easier one, for my relative,and our family.
I can't praise ALL the staff highly enough, we are always greeted with a smile, kindness, professionalism and caring attitude , THANK YOU!
Reply from Karen Taylor-Williams, Manager at Royal Hampton Care HomeThank you for your lovely comments regarding your and Mums experience of Royal Hampton
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Review from T S (Friend of Resident) published on 16 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've visited the Royal Hampton Care Home a number of times as a friend of one of the residents & it always feels so welcoming and friendly. The Management & staff are so kind, attentive & they genuinely care about the people living there, which really shows in how happy and comfortable everyone
seems. The home itself is always clean, calm and well looked after, and there's a lovely atmosphere whenever I visit. I have been there today for a Valentine's Day coffee morning, they had a harpist & lots of delicious sweet treats!! That's just one of the many lovely activities they do for the residents!! I'd highly recommend the Royal Hampton to anyone looking for a caring and supportive environment for their loved one, 5 stars!!
Reply from Karen Taylor-Williams, Manager at Royal Hampton Care HomeThank you for your lovely comments regarding the home and the activities provided at Royal Hampton
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Review from S M (Son of Resident) published on 13 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
As soon as we walked in to the Royal Hampton after visiting several other care homes we knew it was the right one for my mother. The impressive entrance and communal areas give the look and feel of a welcoming hotel and this is continued into the resident's tastefully decorated rooms.
The management
and staff have gone above and beyond to help my mother settle in, nothing is too much trouble. There is a huge amount of effort put in to provide a variety of activities and events for the residents and their families.
My mother has made many friends with residents and staff and has made great progress in her time there.
Thanks to all the management and staff for their ongoing support.
Reply from Karen Taylor-Williams, Manager at Royal Hampton Care HomeThank you for your lovely comments regarding your experiences of Royal Hampton, Mum has certainly settled in well
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Review from Alan T (Son of Resident) published on 13 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother reached the ripe old age of 100 which is quite remarkable as she arrived at the Royal Hampton four years ago in a very vulnerable state with circulation issues and toe amputations, she was not given many more years of quality life.
The staff have been very caring and have become friends not
only with my mother but with her immediate family.
Her big birthday celebration was handled extremely well and the Home made a huge effort to co ordinate the families personal requirements as well as their own which was amazing.My mother was was very appreciative and talks about her parties every day.
A big thank you once again to everyone at the Home who made her day very special.Keep up the great work you do and continue to be as caring as you are we appreciate it.
Reply from Karen Taylor-Williams, Manager at Royal Hampton Care HomeThank you for your lovely comments, it was an absolute pleasure to celebrate with your Mum when she reached 100 !
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Review from Roddy M (Son of Resident) published on 11 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum took time to choose Royal Hampton over other homes and she is so happy which important to me too.
She became a resident in mid December 2025 and has been delighted with the care she has received. She has a lovely room with en-suite and the excellent staff give her very good attention and
help with shower and dressing and take her to the dining room three times a day to enjoy meals with other friends. She has a buzzer if she needs any additional help in her room There are lots of different lounge areas to meet friends and visitors and even a bar and fresh coffee is always available to visitors also. The food is excellent. Especially enjoyable are the events with regular different themed high quality entertainment, exercise classes, and trips out in good weather. Mum loves the beauty salon and wonderful hairdresser and manicure experts. She has made a lot of new friends among both the wonderful staff and residents . We thoroughly recommend Royal Hampton
Reply from Karen Taylor-Williams, Manager at Royal Hampton Care HomeThank you for your lovely comments about the care your Mum receives and your experience of the home, I am pleased that Mum feels like she made a good choice in coming to live at Royal Hampton, we certainly enjoy her sense of humour and positivity.
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Review from T S (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at this home for 4 years now and the standard of care and service continues to be outstanding. We can't thank the care and nursing staff enough for the compassion he is always shown. His health continues to decline, both physically and mentally, but the staff always treat him with
dignity and kindness. They show the same compassion to the family as well.
Reply from Karen Taylor-Williams, Manager at Royal Hampton Care HomeThank you for your kind words regarding the care that your dad receives, he is a pleasure to look after. I am also pleased that you feel welcomed into the home too.
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Review from Sue C (Daughter of Resident) published on 27 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We choose the Royal Hampton care home after visiting many homes in the local area. From the start my mum has been treated with extreme kindness and is receiving a really good level of care. Mum is happy and settled; she has made friends and enjoys taking part in the many activities on offer. As a family
we are always made to feel welcome and staff are really helpful and friendly. It has made a difficult transition much easier. Thank you.
Reply from Karen Taylor-Williams, Manager at Royal Hampton Care HomeThank you for your lovely comments regarding the home.
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Review from C M (Niece of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are excellent, professional and extremely caring, however could use extra staff. I've noticed sometimes only 1-2 on at various times. Kitchen staff are also very helpful and approachable. Activites are great and the garden very welcoming. It would be good to know what family has to provide for
resident bedding, hand wash, etc. Overall no major issues.
Reply from Karen Taylor-Williams, Manager at Royal Hampton Care HomeThank you for taking the time to review our Home. On the floor that your Aunt resides there would only usually be 2 staff allocated although there are other members of staff that can assist should the need arise. It is useful to know what information you feel would be beneficial to you as a relative and we will look to included this within the brochure and welcome pack.
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Review from Patricia M (Respite Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall my 3 week respite stay at the Royal Hampton was excellent. I have recovered far sooner than I expected and in a large part is this owing to the care and attention I have received. The home offers a fulsome activity programme and the catering - I felt like I was on a cruise! However things could
have been improved by having an introduction to the home and staff should have been made aware I was a short stay patient and not a permanent resident on the nursing floor, though was expecting to on the residential only ground floor.
Reply from Karen Taylor-Williams, Manager at Royal Hampton Care HomeI am pleased that you felt your quick recovery was due to the care you received. Although staff had been informed you were only here for a short stay this obviously had not filtered to all staff, however this would not have changed the way in which you were cared for during your stay. I am sorry that we did not have a ground floor room available at the time of your stay.
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Review from Michelle R (Daughter of Resident) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home was excellent, I visited many before choosing a place for my mother. From the very first visit, to the day I picked my mum up to bring her home, they couldn't have made us feel more welcome and comfortable with what could have been a difficult experience. The whole staff were amazing, I can't
thank them enough for the care they showed my mother, and our family.
Reply from Karen Taylor-Williams, Manager at Royal Hampton Care HomeYour Mum was a pleasure to look after and I am delighted that you all found the experience a good one
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Review from C H (Resident) assisted by family/friend published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The 2 weeks I spent in the home were not at all what I expected it to be, it was a very positive experience, and it exceeded my expectations in every way. I felt safe, secure, welcomed, it was a very caring environment with wonderful staff. Thank you.
Reply from Karen Taylor-Williams, Manager at Royal Hampton Care HomeIt was an absolute pleasure to look after you and I am pleased you had a positive stay
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Review from M S (Regular Volunteer) published on 11 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is an excellent care home, all the staff are very friendly and kind and there is a lovely community within the home. All the residents seem to feel happy with the home and feel comfortable and safe.
Reply from Karen Taylor-Williams, Manager at Royal Hampton Care HomeThank you for your lovely comments about Royal Hampton
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Review from Gillian P (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing and attentive care for our mum over the last 5 1/2 years.
Low turnover of staff and nurses so Mum feels secure with the same familiar nursing and care staff.
Mum particularly enjoys the in-house activities and trips out that the activities coordinator organises.
The food and rooms are lovely
and the home is well maintained.
Reply from Karen Taylor-Williams, Manager at Royal Hampton Care HomeMum is an absolute pleasure to look after and I am delighted that you and your family are happy with her care
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Review from M O (Son of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
This is my first experience of a home, but having told friends about it, they all want to live there. The downstairs communal area is like a classy hotel and has a nice feeling about it. Rooms are clean functional and can accommodate personal possessions to help make it feel like home. Like any journey,
it took the residents some time to settle in but now they can see the benefit of being looked after and cared for. And I have to say knowing they are safe and looked after is peace of mind, thank you all.
Reply from Karen Taylor-Williams, Manager at Royal Hampton Care HomeI am so pleased that Mum has settled into life here at Royal Hampton and that your experience has been positive
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Review from V T (Wife of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is unable to join in any Christmas celebrations (of which there were many!). But the staff continued their diligent care of him despite the distractions. They included him (and me) whenever they could.
Reply from Karen Taylor-Williams, Manager at Royal Hampton Care HomeThank you for your lovely comments about Royal Hampton
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Review from Kathleen C (Friend of Resident) published on 2 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On first appearance entering the home you are made very welcoming with the professionalism and kindness of the staff. The premises being extremely clean. The care that our friend has received since moving in the care home has been exceptional. We find the staff are most efficient and caring with regards
to residents, families and visitors. Excellent communications and available for discussion on any matter.
Reply from Karen Taylor-Williams, Manager at Royal Hampton Care HomeThank you for your lovely comments regarding your experience of the service we provide.
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Review from David T (Resident) published on 2 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well looked after over the last 18 months. On arrival I was weak and close to death. Now I am much stronger and more lively.
Reply from Karen Taylor-Williams, Manager at Royal Hampton Care HomeThank you for your lovely comments regarding your experiences with us.
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Current Review Score: 9.8 (9.835)

Overview of Review Score

The Review Score of 9.8 (9.835) out of 10 for Royal Hampton Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.835 for Royal Hampton Care Home is calculated as follows: ( (219 Excellents x 5) + (39 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 260 Ratings = 4.835
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Royal Hampton Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Karen

Karen Taylor-Williams

Job Title: Home Manager Joined: 2018

I was born in May 1969 in Hythe in the New Forest in Hampshire. I have a younger brother Neil who currently lives in New Zealand with his family.


My Father is a qualified engineer and as a result, we moved around the country with his work, moving to the North East in 1976.


I completed my High School years at Greenfield School in Newton Aycliffe and King Edwards V school in Morpeth. Leaving to go on a pre-nursing course at Ashington Tech.


I studied at St George's Hospital in Morpeth completing my Registered Mental Nurse training in 1990.


I married Karleen in 2014 and between us, we have seven children. I now have 3 grandchildren who give me immense pleasure and joy. The children and grandchildren are always at our house so home life is hectic and noisy but I wouldn't have it any other way.


We have three dogs and three cats but have had many different animals over the years.
I have worked in the private sector since 1991 and have managed care homes since 1994, specialising predominately in Dementia Care. I won "Best Dementia Care Manager" Award with the Dementia Times in 2010.
I have worked at Royal Hampton since 2018, it is an amazing place to work with lovely people and see myself here until I retire.

Frequently Asked Questions about Royal Hampton Care Home

What types of Care is Royal Hampton Care Home registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Royal Hampton Care Home have?

There are 67 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Royal Hampton Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Royal Hampton Care Home to the centre of Newcastle upon Tyne?

7.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Royal Hampton Care Home to verify any information. View our terms and conditions. Royal Hampton Care Home has an Enhanced Service - more info.