Royal Hampton - Ponteland

Meadowfield, Ponteland, Newcastle upon Tyne NE20 9GX

Royal Hampton - Ponteland, Newcastle upon Tyne, Northumberland
Royal Hampton - Ponteland, Newcastle upon Tyne, Northumberland
Royal Hampton - Ponteland, Newcastle upon Tyne, Northumberland

Live in luxury at Royal Hampton, Ponteland - a 73 bed luxurious care centre which has been specifically designed to a very high standard.

All residents enjoy a varied lifestyle and will have a package that would suit everyone. Royal Hampton specialises in all categories of care including, residential, nursing, dementia, permanent, short stays and respite. The facilities include a Dickens Bistro & Bar and a Shakespearean restaurant providing a fine dining experience to residents and including evening drinks reception.

Facilities include beautifully furnished suites with private lounges and kitchens and single rooms with en-suites, some with access into enticing gardens, to help residents maintain independence.

The Royal Hampton is close to the town centre with strong links to a number of local groups to ensure residents will be very much a part of the community.

Group: Crown Care

Person in charge: Lara Massuci (Manager)

Local Authority / Social Services: Northumberland County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 73 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 40+.

Single Rooms: 73

Rooms with ensuite WC: 73

Facilities & Services: Day Care • Respite Care • Separate Dementia Care Unit • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Internet Access

Latest Care Quality Commission* Report on Royal Hampton - Ponteland: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Royal Hampton - Ponteland has a Review Score of 9.5 (9.508)

The Review Score of 9.5 (maximum of 10) for Royal Hampton - Ponteland is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Royal Hampton - Ponteland in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.892 for Royal Hampton - Ponteland is calculated as follows: ( (149 Excellents x 5) + (18 Goods x 4) ) ÷ 167 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.616 Points relating to the number of positive Reviews for Royal Hampton - Ponteland is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.6 positive Reviews (73 registered maximum number of service users ÷ 5). 9 Reviews ÷ 14.6 Target = 0.616

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Royal Hampton - Ponteland?

  • Extremely LIKELY
    14
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Royal Hampton - Ponteland

  • Daughter of Resident/Service User
    3
  • Niece of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • more

I have been extremely happy with the care my aunt is receiving at the Royal Hampton care home. It has been a difficult time for my aunt to have to leave her home and they have helped her to settle well and make the transition as smooth as possible

How likely would you be to recommend Royal Hampton - Ponteland? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I now speak for two residents - my mother (92) has joined my father (95) at The Royal Hampton.

Both have had the need for some medical assistance this month, but both have enjoyed most of the month in relatively good health.
At no point has the care been other than first rate and at no point have I had any need to worry!

The staff treat them both like members of the family, a million miles from treating them like patients! (Except for the trip to A&E this month, where they were brilliant).

Both parents love it there, join in with all the activities and share their lives with all the staff (and other residents). Mum rates the food better than Dad, c'est la vie!

I had hoped to avoid any form of residential home for them. The thought of an institution scared all of us. Royal Hampton is nothing like an old peoples' home!

As I said it's almost a home from home with "family" caring for them!

Thank you.

How likely would you be to recommend Royal Hampton - Ponteland? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We appreciate all the help and support we get from all the staff at the Royal Hampton Ponteland.
We are extremely happy with the care and we feel our relative is in safe hands at all times.

How likely would you be to recommend Royal Hampton - Ponteland? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Visited a number of care homes but no comparison to this one. Where it is situated, car park, the passion of staff, support not only for residents but also relatives.

How likely would you be to recommend Royal Hampton - Ponteland? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

I cannot praise the Manager and her dedicated team of staff enough for the support they have given our family. Our Aunt had previously stayed at the Royal Hampton on two occasions in the last couple of years for convalescence following surgery, so it seemed the obvious place for the heartbreaking task of finding her a palliative care home for her last few weeks. Right from our early contact and requests for information, to a tour of the stunning care home itself, then help choosing the right room and organising the transfer; the team have been exemplary in providing thoughtful and skilled responses. We were juggling a 600-mile round trip to visit, but knowing our Aunt was safe, happy, near her friends and well cared for was such a reassurance. The attention to dignity, comfort, communication and working with other services in her last days made this difficult time more bearable. It is a stunning venue, with passionate and caring staff. Everything a family would want for their loved ones.

How likely would you be to recommend Royal Hampton - Ponteland? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My parents have lived happily in Royal Hampton since it opened over a year ago. They are always treated with dignity and respect.
We visit frequently and have enjoyed spending quality time with my parents, staff and other residents at Royal Hampton in a variety of activities including film nights, special occasion meals and just being together.
Our sons and their girlfriends ( all in early 20's) feel comfortable visiting and have had meals and their Christmas lunch there.
Staff are excellent.
The staff know my parents very well and we do feel that this is my parents' "home".
Staff will always accommodate their wishes - whether to get up a bit later, brunch or how to fit in watching Andrew Marr programme . We are off to the Ponteland rep society production with 5 residents this afternoon.

How likely would you be to recommend Royal Hampton - Ponteland? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife and I have been very impressed with the overall quality of the home and its facilities. My father was one of the first residents and at the time was severely crippled by arthritis and feeling very low. He underwent a risky hip replacement operation and was excellently supported and looked after throughout his recovery. Having regained his mobility and with the care and stimulation provided at the home, he is once again enjoying a comfortable and more active life.

How likely would you be to recommend Royal Hampton - Ponteland? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother has been a resident at Royal Hampton since April 2016.
The overall standard of the home is excellent.
She has a lovely room which is always kept spotlessly clean. She likes to spend most of her time in her room, often watching sport on television.
She is always treated with dignity and respect and regards the carers as her friends, enjoying chatting to them.

How likely would you be to recommend Royal Hampton - Ponteland? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has lived at The Royal Hampton since October 2016. As the home is newly built, to a very high standard, ones first impressions when visiting are almost inevitably favourable. The lounge, restaurant, and public areas are furnished and decorated to a very high standard. There is a wide choice of rooms and residents are given considerable freedom to personalise their rooms. However the most positive element of the Royal Hampton is its staff. They, without exception, have been exceptional. Their kindness and consideration towards their residents is remarkable - I cannot praise them highly enough. For that reason I would recommend The Royal Hampton unreservedly.

How likely would you be to recommend Royal Hampton - Ponteland? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Although the group is well established, Royal Hampton is a developing new home still with vacancies just waiting to be filled by residents looking for a quality of life not found in many care homes. After a difficult experience over many months at another nursing home, the move here has been so positive not just for my sister but also for me and for her friends. It is now a pleasure to visit. All members of staff are welcoming, knowledgeable and interested. The building and facilities are impressive but would be nothing without the warmth offered by the caring staff.

How likely would you be to recommend Royal Hampton - Ponteland? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It has got to be the best care home I have ever come across. A beautiful, clean environment with the best of the best staff. Very comfortable and happy about leaving my uncle in this fantastic environment, in the care of fantastic staff.

How likely would you be to recommend Royal Hampton - Ponteland? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband suffers with Parkinsons and Lewy Bodies and since his stay at Royal Hampton, I have seen a remarked improvement in his mobility and well-being. The home not only offers excellent surroundings giving the feeling your stay is in a luxury hotel, but more important to me is that my husband is receiving excellent nursing and care from professional staff who are aware of him needing help with his motivation each day. Highly recommended.

How likely would you be to recommend Royal Hampton - Ponteland? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Fantastic experience. Treat me as an individual with highly trained nurses and care staff. Beautiful food and overall nursing care was exceptional giving my complex needs. Will definitely return again for respite care.

How likely would you be to recommend Royal Hampton - Ponteland? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My parents have been residents of Royal Hampton for about one month. I cannot praise the home and its staff enough.

The quality of the private rooms, catering, communal rooms and facilities are of the highest order. It feels like an upmarket hotel rather than a nursing home.

The management and staff cannot do enough for my parents. My parents comment regularly on how caring and attentive the staff are.

As family members of residents, we are made most welcome too. The home allows us to have meals with my parents whenever we choose. We have had some lovely Sunday lunches, weekday evening meals and, today, a 5 star Mothers' Day afternoon tea.

My parents love being there and that makes my sister and I feel very comfortable with the choice of care home that we have made for our parents.

How likely would you be to recommend Royal Hampton - Ponteland? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

Top 20 Mid-size Care Home Groups 2016

Recipient: Crown Care

Date: Monday 15 Feb 2016

more details

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Staff Profiles

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Care Home Idol 2016

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