Royal Hampton - Ponteland

Meadowfield, Ponteland, Newcastle upon Tyne NE20 9GX
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9.7 64 Reviews
  • Royal Hampton - Ponteland, Newcastle upon Tyne
Live in luxury at Royal Hampton, Ponteland - a 73 bed luxurious care centre which has been specifically designed to a very high standard.

All residents enjoy a varied lifestyle and will have a package that would suit everyone. Royal Hampton specialises in all categories of care including, residential, nursing, dementia, permanent, short stays and respite. The facilities include a Dickens Bistro & Bar and a Shakespearean restaurant providing a fine dining experience to residents and including evening drinks reception.

Facilities include beautifully furnished suites with private lounges and kitchens and single rooms with en-suites, some with access into enticing gardens, to help residents maintain independence.

The Royal Hampton is close to the town centre with strong links to a number of local groups to ensure residents will be very much a part of the community.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Individual fees will be discussed during your viewing or enquiry

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Karen Taylor-Williams (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Number of floors: 4

Room Information

  • Single Rooms (67)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (67)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Royal Hampton - Ponteland Reviews (64)

Total of 64, showing 61-64
9.7

Royal Hampton - Ponteland has a Review Score of 9.7 (9.749) out of 10, based on 17 reviews in the last 2 years. Over all time Royal Hampton - Ponteland has 64 reviews.

Overall Experience

  • 59
  • 4
  • 1
  • 0
  • 0

Date Published

64
4
12
17
47

Review from Gillian S (Niece of Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has got to be the best care home I have ever come across. A beautiful, clean environment with the best of the best staff. Very comfortable and happy about leaving my uncle in this fantastic environment, in the care of fantastic staff.

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Review from Anne S (Wife of Resident) published on 6 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband suffers with Parkinsons and Lewy Bodies and since his stay at Royal Hampton, I have seen a remarked improvement in his mobility and well-being. The home not only offers excellent surroundings giving the feeling your stay is in a luxury hotel, but more important to me is that my husband is
receiving excellent nursing and care from professional staff who are aware of him needing help with his motivation each day. Highly recommended.

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Review from Ken W (Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic experience. Treat me as an individual with highly trained nurses and care staff. Beautiful food and overall nursing care was exceptional giving my complex needs. Will definitely return again for respite care.

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Review from Stephen L (Son of Resident) published on 8 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been residents of Royal Hampton for about one month. I cannot praise the home and its staff enough.


The quality of the private rooms, catering, communal rooms and facilities are of the highest order. It feels like an upmarket hotel rather than a nursing home.


The management and

staff cannot do enough for my parents. My parents comment regularly on how caring and attentive the staff are.


As family members of residents, we are made most welcome too. The home allows us to have meals with my parents whenever we choose. We have had some lovely Sunday lunches, weekday evening meals and, today, a 5 star Mothers' Day afternoon tea.


My parents love being there and that makes my sister and I feel very comfortable with the choice of care home that we have made for our parents.

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Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Royal Hampton - Ponteland is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.749 for Royal Hampton - Ponteland is calculated as follows: ( (153 Excellents x 5) + (42 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 199 Ratings = 4.749

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Royal Hampton - Ponteland is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (8)

Meet the Team (1)

Karen

Karen Taylor-Williams

Job Title: Home Manager

Joined: 2018

I was born in May 1969 in Hythe in the New Forest in Hampshire. I have a younger brother Neil who currently lives in New Zealand with his family.


My Father is a qualified engineer and as a result, we moved around the country with his work, moving to the North East in 1976.


I completed my High School years at Greenfield School in Newton Aycliffe and King Edwards V school in Morpeth. Leaving to go on a pre-nursing course at Ashington Tech.


I studied at St George's Hospital in Morpeth completing my Registered Mental Nurse training in 1990.


I married Karleen in 2014 and between us, we have seven children. I now have 3 grandchildren who give me immense pleasure and joy. The children and grandchildren are always at our house so home life is hectic and noisy but I wouldn't have it any other way.


We have three dogs and three cats but have had many different animals over the years.
I have worked in the private sector since 1991 and have managed care homes since 1994, specialising predominately in Dementia Care. I won "Best Dementia Care Manager" Award with the Dementia Times in 2010.
I have worked at Royal Hampton since 2018, it is an amazing place to work with lovely people and see myself here until I retire.

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