Royal Hampton Care Home

After previous experiences offered by social services, I am so pleased that I took matters into my own hands to find this excellent care home.

I now speak for two residents - my mother (92) has joined my father (95) at The Royal Hampton.

At no point has the care been other than first rate and at no point have I had any need to worry!

The staff treat them both like members of the family, a million miles from treating them like patients! (Except for the trip to A&E this month, where they were brilliant).

Both parents love it there, join in with all the activities and share their lives with all the staff (and other residents). Mum rates the food better than Dad, c'est la vie!

I had hoped to avoid any form of residential home for them. The thought of an institution scared all of us. Royal Hampton is nothing like an old peoples' home!

As I said it's almost a home from home with "family" caring for them!

Thank you.

We are extremely happy with the care and we feel our relative is in safe hands at all times.

Visited a number of care homes but no comparison to this one. Where it is situated, car park, the passion of staff, support not only for residents but also relatives.

I cannot praise the Manager and her dedicated team of staff enough for the support they have given our family. Our Aunt had previously stayed at the Royal Hampton on two occasions in the last couple of years for convalescence following surgery, so it seemed the obvious place for the heartbreaking task of finding her a palliative care home for her last few weeks. Right from our early contact and requests for information, to a tour of the stunning care home itself, then help choosing the right room and organising the transfer; the team have been exemplary in providing thoughtful and skilled responses. We were juggling a 600-mile round trip to visit, but knowing our Aunt was safe, happy, near her friends and well cared for was such a reassurance. The attention to dignity, comfort, communication and working with other services in her last days made this difficult time more bearable. It is a stunning venue, with passionate and caring staff. Everything a family would want for their loved ones.

Staff will always accommodate their wishes - whether to get up a bit later, brunch or how to fit in watching Andrew Marr programme . We are off to the Ponteland rep society production with 5 residents this afternoon.

My wife and I have been very impressed with the overall quality of the home and its facilities. My father was one of the first residents and at the time was severely crippled by arthritis and feeling very low. He underwent a risky hip replacement operation and was excellently supported and looked after throughout his recovery. Having regained his mobility and with the care and stimulation provided at the home, he is once again enjoying a comfortable and more active life.

She is always treated with dignity and respect and regards the carers as her friends, enjoying chatting to them.

My mother has lived at The Royal Hampton since October 2016. As the home is newly built, to a very high standard, ones first impressions when visiting are almost inevitably favourable. The lounge, restaurant, and public areas are furnished and decorated to a very high standard. There is a wide choice of rooms and residents are given considerable freedom to personalise their rooms. However the most positive element of the Royal Hampton is its staff. They, without exception, have been exceptional. Their kindness and consideration towards their residents is remarkable - I cannot praise them highly enough. For that reason I would recommend The Royal Hampton unreservedly.

Although the group is well established, Royal Hampton is a developing new home still with vacancies just waiting to be filled by residents looking for a quality of life not found in many care homes. After a difficult experience over many months at another nursing home, the move here has been so positive not just for my sister but also for me and for her friends. It is now a pleasure to visit. All members of staff are welcoming, knowledgeable and interested. The building and facilities are impressive but would be nothing without the warmth offered by the caring staff.

It has got to be the best care home I have ever come across. A beautiful, clean environment with the best of the best staff. Very comfortable and happy about leaving my uncle in this fantastic environment, in the care of fantastic staff.

My husband suffers with Parkinsons and Lewy Bodies and since his stay at Royal Hampton, I have seen a remarked improvement in his mobility and well-being. The home not only offers excellent surroundings giving the feeling your stay is in a luxury hotel, but more important to me is that my husband is receiving excellent nursing and care from professional staff who are aware of him needing help with his motivation each day. Highly recommended.

Fantastic experience. Treat me as an individual with highly trained nurses and care staff. Beautiful food and overall nursing care was exceptional giving my complex needs. Will definitely return again for respite care.

My parents have been residents of Royal Hampton for about one month. I cannot praise the home and its staff enough.

The quality of the private rooms, catering, communal rooms and facilities are of the highest order. It feels like an upmarket hotel rather than a nursing home.

The management and staff cannot do enough for my parents. My parents comment regularly on how caring and attentive the staff are.

As family members of residents, we are made most welcome too. The home allows us to have meals with my parents whenever we choose. We have had some lovely Sunday lunches, weekday evening meals and, today, a 5 star Mothers' Day afternoon tea.

My parents love being there and that makes my sister and I feel very comfortable with the choice of care home that we have made for our parents.