Royal Hampton - Ponteland

Meadowfield, Ponteland, Newcastle upon Tyne NE20 9GX
Review Us
9.8 71 Reviews
  • Royal Hampton - Ponteland, Newcastle upon Tyne
Live in luxury at Royal Hampton, Ponteland - a 73 bed luxurious care centre which has been specifically designed to a very high standard.

All residents enjoy a varied lifestyle and will have a package that would suit everyone. Royal Hampton specialises in all categories of care including, residential, nursing, dementia, permanent, short stays and respite. The facilities include a Dickens Bistro & Bar and a Shakespearean restaurant providing a fine dining experience to residents and including evening drinks reception.

Facilities include beautifully furnished suites with private lounges and kitchens and single rooms with en-suites, some with access into enticing gardens, to help residents maintain independence.

The Royal Hampton is close to the town centre with strong links to a number of local groups to ensure residents will be very much a part of the community.
Show Royal Hampton - Ponteland on the Map

Care Provided by Royal Hampton - Ponteland

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Individual fees will be discussed during your viewing or enquiry

Contact Royal Hampton - Ponteland to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Royal Hampton - Ponteland to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Karen Taylor-Williams (Manager)

Local Authority / Social Services

Admission Information

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Number of floors: 4

Room Information

  • Single Rooms (67)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (67)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Royal Hampton - Ponteland Reviews (71)

9.8

Royal Hampton - Ponteland has a Review Score of 9.8 (9.811) out of 10, based on 21 reviews in the last 2 years.
Over all time Royal Hampton - Ponteland has 71 reviews.

Overall Experience
  • 66
  • 4
  • 1
  • 0
  • 0
Date Published
  • 71
  • 8
  • 12
  • 21
  • 50
Reviewer Connection to Royal Hampton - Ponteland
  • 24
  • 14
  • 6
  • 6
  • 5
  • 5
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 71, showing 61-71
Review from Ann (Wife of Resident) published on 27 October 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Visited a number of care homes but no comparison to this one. Where it is situated, car park, the passion of staff, support not only for residents but also relatives.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jo T (Niece of Resident) published on 10 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the Manager and her dedicated team of staff enough for the support they have given our family. Our Aunt had previously stayed at the Royal Hampton on two occasions in the last couple of years for convalescence following surgery, so it seemed the obvious place for the heartbreaking task
of finding her a palliative care home for her last few weeks. Right from our early contact and requests for information, to a tour of the stunning care home itself, then help choosing the right room and organising the transfer; the team have been exemplary in providing thoughtful and skilled responses. We were juggling a 600-mile round trip to visit, but knowing our Aunt was safe, happy, near her friends and well cared for was such a reassurance. The attention to dignity, comfort, communication and working with other services in her last days made this difficult time more bearable. It is a stunning venue, with passionate and caring staff. Everything a family would want for their loved ones.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joanna L (Daughter of Resident) published on 4 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have lived happily in Royal Hampton since it opened over a year ago. They are always treated with dignity and respect.
We visit frequently and have enjoyed spending quality time with my parents, staff and other residents at Royal Hampton in a variety of activities including film nights,
special occasion meals and just being together.
Our sons and their girlfriends ( all in early 20's) feel comfortable visiting and have had meals and their Christmas lunch there.
Staff are excellent.
The staff know my parents very well and we do feel that this is my parents' "home".
Staff will always accommodate their wishes - whether to get up a bit later, brunch or how to fit in watching Andrew Marr programme . We are off to the Ponteland rep society production with 5 residents this afternoon.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael (Son of Resident) published on 21 March 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife and I have been very impressed with the overall quality of the home and its facilities. My father was one of the first residents and at the time was severely crippled by arthritis and feeling very low. He underwent a risky hip replacement operation and was excellently supported and looked after
throughout his recovery. Having regained his mobility and with the care and stimulation provided at the home, he is once again enjoying a comfortable and more active life.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J L (Daughter of Resident) published on 17 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Royal Hampton since April 2016.
The overall standard of the home is excellent.
She has a lovely room which is always kept spotlessly clean. She likes to spend most of her time in her room, often watching sport on television.
She is always treated with dignity and
respect and regards the carers as her friends, enjoying chatting to them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A M (Son of Resident) published on 17 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived at The Royal Hampton since October 2016. As the home is newly built, to a very high standard, ones first impressions when visiting are almost inevitably favourable. The lounge, restaurant, and public areas are furnished and decorated to a very high standard. There is a wide choice
of rooms and residents are given considerable freedom to personalise their rooms. However the most positive element of the Royal Hampton is its staff. They, without exception, have been exceptional. Their kindness and consideration towards their residents is remarkable - I cannot praise them highly enough. For that reason I would recommend The Royal Hampton unreservedly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Judith B (Sister of Resident) published on 30 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although the group is well established, Royal Hampton is a developing new home still with vacancies just waiting to be filled by residents looking for a quality of life not found in many care homes. After a difficult experience over many months at another nursing home, the move here has been so positive
not just for my sister but also for me and for her friends. It is now a pleasure to visit. All members of staff are welcoming, knowledgeable and interested. The building and facilities are impressive but would be nothing without the warmth offered by the caring staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gillian S (Niece of Resident) published on 10 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has got to be the best care home I have ever come across. A beautiful, clean environment with the best of the best staff. Very comfortable and happy about leaving my uncle in this fantastic environment, in the care of fantastic staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anne S (Wife of Resident) published on 6 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband suffers with Parkinsons and Lewy Bodies and since his stay at Royal Hampton, I have seen a remarked improvement in his mobility and well-being. The home not only offers excellent surroundings giving the feeling your stay is in a luxury hotel, but more important to me is that my husband is
receiving excellent nursing and care from professional staff who are aware of him needing help with his motivation each day. Highly recommended.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ken W (Resident) published on 23 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic experience. Treat me as an individual with highly trained nurses and care staff. Beautiful food and overall nursing care was exceptional giving my complex needs. Will definitely return again for respite care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen L (Son of Resident) published on 8 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have been residents of Royal Hampton for about one month. I cannot praise the home and its staff enough.


The quality of the private rooms, catering, communal rooms and facilities are of the highest order. It feels like an upmarket hotel rather than a nursing home.


The management and

staff cannot do enough for my parents. My parents comment regularly on how caring and attentive the staff are.


As family members of residents, we are made most welcome too. The home allows us to have meals with my parents whenever we choose. We have had some lovely Sunday lunches, weekday evening meals and, today, a 5 star Mothers' Day afternoon tea.


My parents love being there and that makes my sister and I feel very comfortable with the choice of care home that we have made for our parents.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Royal Hampton - Ponteland is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.811 for Royal Hampton - Ponteland is calculated as follows: ( (206 Excellents x 5) + (39 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 249 Ratings = 4.811
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Royal Hampton - Ponteland is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (8)

Meet the Team (1)

Karen

Karen Taylor-Williams

Job Title: Home Manager Joined: 2018

I was born in May 1969 in Hythe in the New Forest in Hampshire. I have a younger brother Neil who currently lives in New Zealand with his family.


My Father is a qualified engineer and as a result, we moved around the country with his work, moving to the North East in 1976.


I completed my High School years at Greenfield School in Newton Aycliffe and King Edwards V school in Morpeth. Leaving to go on a pre-nursing course at Ashington Tech.


I studied at St George's Hospital in Morpeth completing my Registered Mental Nurse training in 1990.


I married Karleen in 2014 and between us, we have seven children. I now have 3 grandchildren who give me immense pleasure and joy. The children and grandchildren are always at our house so home life is hectic and noisy but I wouldn't have it any other way.


We have three dogs and three cats but have had many different animals over the years.
I have worked in the private sector since 1991 and have managed care homes since 1994, specialising predominately in Dementia Care. I won "Best Dementia Care Manager" Award with the Dementia Times in 2010.
I have worked at Royal Hampton since 2018, it is an amazing place to work with lovely people and see myself here until I retire.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Royal Hampton - Ponteland to verify any information. View our terms and conditions. Royal Hampton - Ponteland has an Enhanced Service - more info.