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Royal Hampton Care Home

Meadowfield, Ponteland, Newcastle upon Tyne, Northumberland NE20 9GX
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Royal Hampton Care Home, Newcastle upon Tyne
Royal Hampton Care Home, Newcastle upon Tyne
Royal Hampton Care Home, Newcastle upon Tyne

Live in luxury at Royal Hampton, Ponteland - a 73 bed luxurious care centre which has been specifically designed to a very high standard.

All residents enjoy a varied lifestyle and will have a package that would suit everyone. Royal Hampton specialises in all categories of care including, residential, nursing, dementia, permanent, short stays and respite. The facilities include a Dickens Bistro & Bar and a Shakespearean restaurant providing a fine...  

Care Provided by Royal Hampton Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Individual fees will be discussed during your viewing or enquiry

Contact Royal Hampton Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Karen Taylor-Williams(Manager)

Local Authority / Social Services

Admission Information

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Number of floors: 4

Room Information

  • Single Rooms (67)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (67)
  • Couples/Companion Rooms with ensuite Wet Room (3)

Royal Hampton Care Home Reviews (73)

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9.8

Royal Hampton Care Home has a Review Score of 9.8 (9.835) out of 10, based on 22 reviews in the last 2 years. Over all time Royal Hampton Care Home has 73 reviews.

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Review from Vanessa B (Daughter of Resident) published on 30 October 2017 Submitted via Website
Overall Experience

I now speak for two residents - my mother (92) has joined my father (95) at The Royal Hampton.

Both have had the need for some medical assistance this month, but both have enjoyed most of the month in relatively good health.

At no point has the care been other than first rate and at no point have I had any need to worry!

The staff treat them both like members of the family, a million miles from treating them like patients! (Except for the trip to A&E this month, where they were brilliant).

Both parents love it there, join in with all the activities and share their lives with all the staff (and other residents). Mum rates the food better than Dad, c'est la vie!

I had hoped to avoid any form of residential home for them. The thought of an institution scared all of us. Royal Hampton is nothing like an old peoples' home!

As I said it's almost a home from home with "family" caring for them!

Thank you.

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Review from Yvonne A (Cousin of Resident) published on 27 October 2017 Submitted via Website
Overall Experience
We appreciate all the help and support we get from all the staff at the Royal Hampton Ponteland.

We are extremely happy with the care and we feel our relative is in safe hands at all times.

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Review from Ann (Wife of Resident) published on 27 October 2017 Submitted via Website
Overall Experience

Visited a number of care homes but no comparison to this one. Where it is situated, car park, the passion of staff, support not only for residents but also relatives.

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Review from Jo T (Niece of Resident) published on 10 May 2017 Submitted via Website
Overall Experience

I cannot praise the Manager and her dedicated team of staff enough for the support they have given our family. Our Aunt had previously stayed at the Royal Hampton on two occasions in the last couple of years for convalescence following surgery, so it seemed the obvious place for the heartbreaking task of finding her a palliative care home for her last few weeks. Right from our early contact and requests for information, to a tour of the stunning care home itself, then help choosing the right room and organising the transfer; the team have been exemplary in providing thoughtful and skilled responses. We were juggling a 600-mile round trip to visit, but knowing our Aunt was safe, happy, near her friends and well cared for was such a reassurance. The attention to dignity, comfort, communication and working with other services in her last days made this difficult time more bearable. It is a stunning venue, with passionate and caring staff. Everything a family would want for their loved ones.

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Review from Joanna L (Daughter of Resident) published on 4 April 2017 Submitted via Website
Overall Experience
My parents have lived happily in Royal Hampton since it opened over a year ago. They are always treated with dignity and respect.
We visit frequently and have enjoyed spending quality time with my parents, staff and other residents at Royal Hampton in a variety of activities including film nights, special occasion meals and just being together.
Our sons and their girlfriends ( all in early 20's) feel comfortable visiting and have had meals and their Christmas lunch there.
Staff are excellent.
The staff know my parents very well and we do feel that this is my parents' "home".

Staff will always accommodate their wishes - whether to get up a bit later, brunch or how to fit in watching Andrew Marr programme . We are off to the Ponteland rep society production with 5 residents this afternoon.

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Review from Michael (Son of Resident) published on 21 March 2017 Submitted via Website
Overall Experience

My wife and I have been very impressed with the overall quality of the home and its facilities. My father was one of the first residents and at the time was severely crippled by arthritis and feeling very low. He underwent a risky hip replacement operation and was excellently supported and looked after throughout his recovery. Having regained his mobility and with the care and stimulation provided at the home, he is once again enjoying a comfortable and more active life.

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Review from J L (Daughter of Resident) published on 17 March 2017 Submitted via Website
Overall Experience
My mother has been a resident at Royal Hampton since April 2016.
The overall standard of the home is excellent.
She has a lovely room which is always kept spotlessly clean. She likes to spend most of her time in her room, often watching sport on television.

She is always treated with dignity and respect and regards the carers as her friends, enjoying chatting to them.

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Review from A M (Son of Resident) published on 17 March 2017 Submitted via Website
Overall Experience

My mother has lived at The Royal Hampton since October 2016. As the home is newly built, to a very high standard, ones first impressions when visiting are almost inevitably favourable. The lounge, restaurant, and public areas are furnished and decorated to a very high standard. There is a wide choice of rooms and residents are given considerable freedom to personalise their rooms. However the most positive element of the Royal Hampton is its staff. They, without exception, have been exceptional. Their kindness and consideration towards their residents is remarkable - I cannot praise them highly enough. For that reason I would recommend The Royal Hampton unreservedly.

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Review from Judith B (Sister of Resident) published on 30 August 2016 Submitted via Website
Overall Experience

Although the group is well established, Royal Hampton is a developing new home still with vacancies just waiting to be filled by residents looking for a quality of life not found in many care homes. After a difficult experience over many months at another nursing home, the move here has been so positive not just for my sister but also for me and for her friends. It is now a pleasure to visit. All members of staff are welcoming, knowledgeable and interested. The building and facilities are impressive but would be nothing without the warmth offered by the caring staff.

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Review from Gillian S (Niece of Resident) published on 10 June 2016 Submitted via Postal Card
Overall Experience

It has got to be the best care home I have ever come across. A beautiful, clean environment with the best of the best staff. Very comfortable and happy about leaving my uncle in this fantastic environment, in the care of fantastic staff.

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Review from Anne S (Wife of Resident) published on 6 June 2016 Submitted via Website
Overall Experience

My husband suffers with Parkinsons and Lewy Bodies and since his stay at Royal Hampton, I have seen a remarked improvement in his mobility and well-being. The home not only offers excellent surroundings giving the feeling your stay is in a luxury hotel, but more important to me is that my husband is receiving excellent nursing and care from professional staff who are aware of him needing help with his motivation each day. Highly recommended.

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Review from Ken W (Resident / Service User) published on 23 March 2016 Submitted via Postal Card
Overall Experience

Fantastic experience. Treat me as an individual with highly trained nurses and care staff. Beautiful food and overall nursing care was exceptional giving my complex needs. Will definitely return again for respite care.

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Review from Stephen L (Son of Resident) published on 8 March 2016 Submitted via Website
Overall Experience

My parents have been residents of Royal Hampton for about one month. I cannot praise the home and its staff enough.

The quality of the private rooms, catering, communal rooms and facilities are of the highest order. It feels like an upmarket hotel rather than a nursing home.

The management and staff cannot do enough for my parents. My parents comment regularly on how caring and attentive the staff are.

As family members of residents, we are made most welcome too. The home allows us to have meals with my parents whenever we choose. We have had some lovely Sunday lunches, weekday evening meals and, today, a 5 star Mothers' Day afternoon tea.

My parents love being there and that makes my sister and I feel very comfortable with the choice of care home that we have made for our parents.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 February 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (8)

Meet the Team (1)

Karen Taylor-Williams
Karen Taylor-WilliamsJob Title:Home ManagerJoined: 2018

I was born in May 1969 in Hythe in the New Forest in Hampshire. I have a younger brother Neil who currently lives in New Zealand with his family.

My Father is a qualified engineer and as a result, we moved around the country with his work, moving to the North East in 1976.

I completed my High School years at Greenfield School in Newton Aycliffe and King Edwards V school in Morpeth. Leaving to go on a pre-nursing course at Ashington Tech.

I studied at St George's Hospital in Morpeth completing my Registered Mental Nurse training in 1990.

I married Karleen in 2014 and between us, we have seven children. I now have 3 grandchildren who give me immense pleasure and joy. The children and grandchildren are always at our house so home life is hectic and noisy but I wouldn't have it any other way.

We have three dogs and three cats but have had many different animals over the years.
I have worked in the private sector since 1991 and have managed care homes since 1994, specialising predominately in Dementia Care. I won "Best Dementia Care Manager" Award with the Dementia Times in 2010.

I have worked at Royal Hampton since 2018, it is an amazing place to work with lovely people and see myself here until I retire.

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