






Live in luxury at Royal Hampton, Ponteland - a 73 bed luxurious care centre which has been specifically designed to a very high standard.
All residents enjoy a varied lifestyle and will have a package that would suit everyone. Royal Hampton specialises in all categories of care including, residential, nursing, dementia, permanent, short stays and respite. The facilities include a Dickens Bistro & Bar and a Shakespearean restaurant providing a fine...
Care Provided by Royal Hampton Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 73 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Individual fees will be discussed during your viewing or enquiry
Contact Royal Hampton Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Crown Care
- Private Owned
Person in charge
- Karen Taylor-Williams(Manager)
Local Authority / Social Services
Admission Information
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2016
- Number of floors: 4
Room Information
- Single Rooms (67)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (67)
- Couples/Companion Rooms with ensuite Wet Room (3)
Royal Hampton Care Home Reviews (73)
Royal Hampton Care Home has a Review Score of 9.8 (9.835) out of 10, based on 22 reviews in the last 2 years.
Over all time Royal Hampton Care Home has 73 reviews.
I now speak for two residents - my mother (92) has joined my father (95) at The Royal Hampton.
Both have had the need for some medical assistance this month, but both have enjoyed most of the month in relatively good health.At no point has the care been other than first rate and at no point have I had any need to worry!
The staff treat them both like members of the family, a million miles from treating them like patients! (Except for the trip to A&E this month, where they were brilliant).
Both parents love it there, join in with all the activities and share their lives with all the staff (and other residents). Mum rates the food better than Dad, c'est la vie!
I had hoped to avoid any form of residential home for them. The thought of an institution scared all of us. Royal Hampton is nothing like an old peoples' home!
As I said it's almost a home from home with "family" caring for them!
Thank you.
We are extremely happy with the care and we feel our relative is in safe hands at all times.
Visited a number of care homes but no comparison to this one. Where it is situated, car park, the passion of staff, support not only for residents but also relatives.
I cannot praise the Manager and her dedicated team of staff enough for the support they have given our family. Our Aunt had previously stayed at the Royal Hampton on two occasions in the last couple of years for convalescence following surgery, so it seemed the obvious place for the heartbreaking task of finding her a palliative care home for her last few weeks. Right from our early contact and requests for information, to a tour of the stunning care home itself, then help choosing the right room and organising the transfer; the team have been exemplary in providing thoughtful and skilled responses. We were juggling a 600-mile round trip to visit, but knowing our Aunt was safe, happy, near her friends and well cared for was such a reassurance. The attention to dignity, comfort, communication and working with other services in her last days made this difficult time more bearable. It is a stunning venue, with passionate and caring staff. Everything a family would want for their loved ones.
We visit frequently and have enjoyed spending quality time with my parents, staff and other residents at Royal Hampton in a variety of activities including film nights, special occasion meals and just being together.
Our sons and their girlfriends ( all in early 20's) feel comfortable visiting and have had meals and their Christmas lunch there.
Staff are excellent.
The staff know my parents very well and we do feel that this is my parents' "home".
Staff will always accommodate their wishes - whether to get up a bit later, brunch or how to fit in watching Andrew Marr programme . We are off to the Ponteland rep society production with 5 residents this afternoon.
My wife and I have been very impressed with the overall quality of the home and its facilities. My father was one of the first residents and at the time was severely crippled by arthritis and feeling very low. He underwent a risky hip replacement operation and was excellently supported and looked after throughout his recovery. Having regained his mobility and with the care and stimulation provided at the home, he is once again enjoying a comfortable and more active life.
The overall standard of the home is excellent.
She has a lovely room which is always kept spotlessly clean. She likes to spend most of her time in her room, often watching sport on television.
She is always treated with dignity and respect and regards the carers as her friends, enjoying chatting to them.
My mother has lived at The Royal Hampton since October 2016. As the home is newly built, to a very high standard, ones first impressions when visiting are almost inevitably favourable. The lounge, restaurant, and public areas are furnished and decorated to a very high standard. There is a wide choice of rooms and residents are given considerable freedom to personalise their rooms. However the most positive element of the Royal Hampton is its staff. They, without exception, have been exceptional. Their kindness and consideration towards their residents is remarkable - I cannot praise them highly enough. For that reason I would recommend The Royal Hampton unreservedly.
Although the group is well established, Royal Hampton is a developing new home still with vacancies just waiting to be filled by residents looking for a quality of life not found in many care homes. After a difficult experience over many months at another nursing home, the move here has been so positive not just for my sister but also for me and for her friends. It is now a pleasure to visit. All members of staff are welcoming, knowledgeable and interested. The building and facilities are impressive but would be nothing without the warmth offered by the caring staff.
It has got to be the best care home I have ever come across. A beautiful, clean environment with the best of the best staff. Very comfortable and happy about leaving my uncle in this fantastic environment, in the care of fantastic staff.
My husband suffers with Parkinsons and Lewy Bodies and since his stay at Royal Hampton, I have seen a remarked improvement in his mobility and well-being. The home not only offers excellent surroundings giving the feeling your stay is in a luxury hotel, but more important to me is that my husband is receiving excellent nursing and care from professional staff who are aware of him needing help with his motivation each day. Highly recommended.
Fantastic experience. Treat me as an individual with highly trained nurses and care staff. Beautiful food and overall nursing care was exceptional giving my complex needs. Will definitely return again for respite care.
My parents have been residents of Royal Hampton for about one month. I cannot praise the home and its staff enough.
The quality of the private rooms, catering, communal rooms and facilities are of the highest order. It feels like an upmarket hotel rather than a nursing home.
The management and staff cannot do enough for my parents. My parents comment regularly on how caring and attentive the staff are.
As family members of residents, we are made most welcome too. The home allows us to have meals with my parents whenever we choose. We have had some lovely Sunday lunches, weekday evening meals and, today, a 5 star Mothers' Day afternoon tea.
My parents love being there and that makes my sister and I feel very comfortable with the choice of care home that we have made for our parents.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 February 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Royal Hampton Care Home.
There are no upcoming events for Royal Hampton Care Home.
Awards / Recognitions (8)
- 28 Feb 2023Recipient: Royal Hampton Care Home
- 28 Feb 2023Recipient: Crown Care
- 30 Jun 2022Recipient: Royal Hampton Care Home
Meet the Team (1)

I was born in May 1969 in Hythe in the New Forest in Hampshire. I have a younger brother Neil who currently lives in New Zealand with his family.
My Father is a qualified engineer and as a result, we moved around the country with his work, moving to the North East in 1976.
I completed my High School years at Greenfield School in Newton Aycliffe and King Edwards V school in Morpeth. Leaving to go on a pre-nursing course at Ashington Tech.
I studied at St George's Hospital in Morpeth completing my Registered Mental Nurse training in 1990.
I married Karleen in 2014 and between us, we have seven children. I now have 3 grandchildren who give me immense pleasure and joy. The children and grandchildren are always at our house so home life is hectic and noisy but I wouldn't have it any other way.
We have three dogs and three cats but have had many different animals over the years.I have worked in the private sector since 1991 and have managed care homes since 1994, specialising predominately in Dementia Care. I won "Best Dementia Care Manager" Award with the Dementia Times in 2010.
I have worked at Royal Hampton since 2018, it is an amazing place to work with lovely people and see myself here until I retire.
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