Royal Hampton Care Home

An elderly friend who needed some TLC after being discharged from hospital decided that she needed some extra care. Arrangements were made for her stay in the Royal Hampton. This was a dramatic time for her, being poorly, leaving her home and Covid. The first 2 weeks were unsettling, (due to the Covid isolation policy), but she adapted to the situation simply by the care, kindness and extra attention that was given to her. Not having to worry about her medication, prep of meals, being alone and feeling vulnerable. So much so, she booked herself in for 3 weeks more later on in the year, when she left the Royal Hampton. Unfortunately, she took poorly again this year and when contacting Royal Hampton there was no problem in accommodating her. The professionalism of the administrative staff along with the attentive carers made her decision to book in for another stay with no hesitation. So on her behalf and mine, thank you for all that you do, and accept our praise.

My brother has been a resident in the care home for about three years. The care provided has been exceptional and tailored to his every need acknowledging those needs have changed in the time he has been a resident. Nothing is an issue in respect to the challenges he presents and he clearly enjoys the opportunities to mix with the staff and the other residents whilst joining in with the varied activities organised by the home. He never says he wants to leave and whilst he has enjoyed going on outings he always looks forward to returning to the home. He is always clean and well presented when we visit and his accommodation is first class in every respect. The staff are brilliant and clearly enjoy their work which has been really difficult during the pandemic when they have to balance home life with caring for the residents at The Royal Hampton.

We could not be more pleased with our decision to move Dad to Royal Hampton after our experience elsewhere.

I have already unreservedly recommended Royal Hampton - Ponteland to 3 friends, for their own parents. It's just not like any Care Home I've come across before, and Mum has now been in 3! I liken it to a boutique hotel; stylish and welcoming. In fact, although I joke with friends that 'I've booked myself in already', I think that most visitors can visualise themselves happily seeing out their days in such a wonderful, warm and welcoming environment! The staff are very special, and even though staff change over time, of course, they're consistently selected and inducted into a culture of warmth, compassion, liveliness and humour. Since lockdown, I've really missed visiting not just Mum, but the whole place! I normally arrive, pour myself a 'proper' coffee from the percolator, and en route to my mum's room, staff will give me delightful little anecdotes about Mum's activity, which almost invariably demonstrate their depth of understanding of Mum's personality and needs. It's a 'ten' from me!

During her stay at Royal Hampton, my mother found the accommodation very comfortable and the standard of care was excellent. It is fair to say my mother would rather have been at home but as this was not possible I found the Royal Hampton only to be second to her own home. The staff played a key role in making her stay a very happy one.

The level of care and the attitude of the staff is excellent.

My lovely mum has been a resident of the Royal Hampton since January 2020. It was a very difficult decision to make and to admit that she needed extra help and care; care as a family that we could not give. The staff at the Royal Hampton have made this transition as easy and as pain-free as it possibly could be, albeit still difficult. From the business manager and the girls in the office to all the staff on the Serenity Unit, they are so friendly, welcoming and professional; with a tissue and a cuppa always on hand, if needed. Every member of the staff knows my mum's name and are all so friendly. On entering the Royal Hampton it resembles a 5* hotel, and the treatment is of the same standard. I love the fact that at the entrance is a "coffee shop" that I can take my mum and her friends to. I would definitely recommend the Royal Hampton.

A real home from home where we can be reassured and content she is receiving the best care possible.

This is an amazing home for anyone wishing to volunteer. I have had a great experience working with the staff and I found the atmosphere warm and inviting. My time spent with residents was also a learning opportunity as well as an opportunity to give something back. I hope to carry out further volunteering soon.

So my overall opinion is this is a first-class home and I have a sense of contentment that everything my mother requires is being met.

I arrived 24 hours after major surgery. The meal was inedible, cold and dry. There was nothing to have a drink from, I had to ring during the night. The next 2 day's food was dreadful and I was unable to eat more than a mouthful, as was pudding/sweet. I found it frustrating not to be able to have a kettle to make tea/coffee. No wardrobe, no key for the lockable drawer. Paperwork re valuables and terms and conditions was not received until I was in house and I had to insist on time to read it. Care staff were generally pleasant and helpful but the organisation was poor. The difficulty of this job is appreciated but it could be better organised. One person worked a 24-hour shift - neither good nor safe.

My visit was made to offer help at a fundraising event. I was warmly welcomed by staff as I arrived. Shown around the home and pointed in the direction of support staff and facilities. During my visit I was introduced to some of the residents I was amazed at the home from home feeling, the decor and the cleanliness and the prompt request for help given by staff to the residents.

The staff are attentive and interested in the lives and needs of the residents but also mine, as they look after my Father. The atmosphere is warmhearted and happy, a pleasure to visit and my father is happy here.

Mum has been very happy here and the quality of the care is excellent. The home is a very welcoming place and offers an excellent standard of care and accommodation.

Royal Hampton was recommended to me by a family friend for my neighbour who I currently care for and who was looking for some respite. From the minute you walk in the front door you are welcomed in by the stunning surroundings and the very friendly staff. From being shown around the home by the knowledgeable Management and Unit Manager and choosing a lovely sized room it certainly lived up to my expectations. The home has a warm relaxed atmosphere with hotel style facilities but still manages to feel like a home from home. This was a respite stay for a long weekend and both my neighbour and I couldn't have felt more looked after, nothing was too much trouble for the very helpful care staff. I accompanied my friend in the Restaurant for lunch on the Sunday which was a nice dining experience with delicious food. I can't recommend this home enough, my friend has booked in her next stay and is looking forward to spending her time there.

She has found it difficult to settle as she misses her home and independence a lot, but they are patient and try to help her when it is needed.

I would thoroughly recommend the Royal Hampton to anyone who is thinking of coming here.

However, the most impressive thing about the Royal Hampton is the genuine warmth radiating from the staff. They are friendly, yet professional. Happy and helpful, welcoming and calm even though they are busy and probably stressed, they always have time for you. They care about your loved ones, and you know that when you leave they will be safe and looked after until you return. Trips are organised, entertainment provided, cinema, hairdressing, music events. Guests are welcome to join residents for meals. Make sure you book for the wonderful three course Sunday lunch then coffee, provided by the great chefs. A place of happiness.

Initial concerns at placing mum in the home were quickly dissipated and she settled very quickly into the safe and secure environment.

The room my Father occupied was a good size and well maintained.