






Live in luxury at Royal Hampton, Ponteland - a 73 bed luxurious care centre which has been specifically designed to a very high standard.
All residents enjoy a varied lifestyle and will have a package that would suit everyone. Royal Hampton specialises in all categories of care including, residential, nursing, dementia, permanent, short stays and respite. The facilities include a Dickens Bistro & Bar and a Shakespearean restaurant providing a fine...
Care Provided by Royal Hampton Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 73 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Individual fees will be discussed during your viewing or enquiry
Contact Royal Hampton Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Crown Care
- Private Owned
Person in charge
- Karen Taylor-Williams(Manager)
Local Authority / Social Services
Admission Information
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2016
- Number of floors: 4
Room Information
- Single Rooms (67)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (67)
- Couples/Companion Rooms with ensuite Wet Room (3)
Royal Hampton Care Home Reviews (73)
Royal Hampton Care Home has a Review Score of 9.8 (9.835) out of 10, based on 22 reviews in the last 2 years.
Over all time Royal Hampton Care Home has 73 reviews.
My brother has been a resident in the care home for about three years. The care provided has been exceptional and tailored to his every need acknowledging those needs have changed in the time he has been a resident. Nothing is an issue in respect to the challenges he presents and he clearly enjoys the opportunities to mix with the staff and the other residents whilst joining in with the varied activities organised by the home. He never says he wants to leave and whilst he has enjoyed going on outings he always looks forward to returning to the home. He is always clean and well presented when we visit and his accommodation is first class in every respect. The staff are brilliant and clearly enjoy their work which has been really difficult during the pandemic when they have to balance home life with caring for the residents at The Royal Hampton.
He is comfortable and content which is everything we want for him.
Hopefully, when things return to normal he will be able to get even more from the fabulous facilities the home provides and participate in the numerous events usually arranged.
Every member of staff we have ever dealt with is well trained, kind and caring.
We could not be more pleased with our decision to move Dad to Royal Hampton after our experience elsewhere.
Thank you for your lovely comments regarding your experience of our home, hopefully, we can restore some sense of normality in 2021.
I have already unreservedly recommended Royal Hampton - Ponteland to 3 friends, for their own parents. It's just not like any Care Home I've come across before, and Mum has now been in 3! I liken it to a boutique hotel; stylish and welcoming. In fact, although I joke with friends that 'I've booked myself in already', I think that most visitors can visualise themselves happily seeing out their days in such a wonderful, warm and welcoming environment! The staff are very special, and even though staff change over time, of course, they're consistently selected and inducted into a culture of warmth, compassion, liveliness and humour. Since lockdown, I've really missed visiting not just Mum, but the whole place! I normally arrive, pour myself a 'proper' coffee from the percolator, and en route to my mum's room, staff will give me delightful little anecdotes about Mum's activity, which almost invariably demonstrate their depth of understanding of Mum's personality and needs. It's a 'ten' from me!
Thank you for the amazing review - we miss you too.
During her stay at Royal Hampton, my mother found the accommodation very comfortable and the standard of care was excellent. It is fair to say my mother would rather have been at home but as this was not possible I found the Royal Hampton only to be second to her own home. The staff played a key role in making her stay a very happy one.
The level of care and the attitude of the staff is excellent.
My lovely mum has been a resident of the Royal Hampton since January 2020. It was a very difficult decision to make and to admit that she needed extra help and care; care as a family that we could not give. The staff at the Royal Hampton have made this transition as easy and as pain-free as it possibly could be, albeit still difficult. From the business manager and the girls in the office to all the staff on the Serenity Unit, they are so friendly, welcoming and professional; with a tissue and a cuppa always on hand, if needed. Every member of the staff knows my mum's name and are all so friendly. On entering the Royal Hampton it resembles a 5* hotel, and the treatment is of the same standard. I love the fact that at the entrance is a "coffee shop" that I can take my mum and her friends to. I would definitely recommend the Royal Hampton.
From our first visit to view Royal Hampton, we knew this was a home that could provide the exceptional care that would be expected for a loved one.
Our mum was very reluctant to enter a home but the move was made so much easier by the wonderful staff and all their support.
She was made very welcome and they carefully integrated her into their community with like-minded residents. She is treated like family and has a great relationship with each and every member of staff.
The visiting is very relaxed and it's always lovely to arrive to see her involved in activities or being entertained by the many singers/magicians etc that are booked frequently.
It is well equipped with many extra facilities for all to enjoy.
Most importantly it is clean and maintained to a very high standard.
A real home from home where we can be reassured and content she is receiving the best care possible.
This is an amazing home for anyone wishing to volunteer. I have had a great experience working with the staff and I found the atmosphere warm and inviting. My time spent with residents was also a learning opportunity as well as an opportunity to give something back. I hope to carry out further volunteering soon.
Being overseas is difficult under the circumstances, however, a very good communication link has been established.
So my overall opinion is this is a first-class home and I have a sense of contentment that everything my mother requires is being met.
I arrived 24 hours after major surgery. The meal was inedible, cold and dry. There was nothing to have a drink from, I had to ring during the night. The next 2 day's food was dreadful and I was unable to eat more than a mouthful, as was pudding/sweet. I found it frustrating not to be able to have a kettle to make tea/coffee. No wardrobe, no key for the lockable drawer. Paperwork re valuables and terms and conditions was not received until I was in house and I had to insist on time to read it. Care staff were generally pleasant and helpful but the organisation was poor. The difficulty of this job is appreciated but it could be better organised. One person worked a 24-hour shift - neither good nor safe.
It is pleasing to note that you found the staff pleasant and helpful. We are always striving to improve the quality of our service and value all constructive feedback such as yours.
Royal Hampton appreciates honest timely feedback to continually improve and develop our service. Open and...
My visit was made to offer help at a fundraising event. I was warmly welcomed by staff as I arrived. Shown around the home and pointed in the direction of support staff and facilities. During my visit I was introduced to some of the residents I was amazed at the home from home feeling, the decor and the cleanliness and the prompt request for help given by staff to the residents.
The staff are attentive and interested in the lives and needs of the residents but also mine, as they look after my Father. The atmosphere is warmhearted and happy, a pleasure to visit and my father is happy here.
Mum has been very happy here and the quality of the care is excellent. The home is a very welcoming place and offers an excellent standard of care and accommodation.
Royal Hampton was recommended to me by a family friend for my neighbour who I currently care for and who was looking for some respite. From the minute you walk in the front door you are welcomed in by the stunning surroundings and the very friendly staff. From being shown around the home by the knowledgeable Management and Unit Manager and choosing a lovely sized room it certainly lived up to my expectations. The home has a warm relaxed atmosphere with hotel style facilities but still manages to feel like a home from home. This was a respite stay for a long weekend and both my neighbour and I couldn't have felt more looked after, nothing was too much trouble for the very helpful care staff. I accompanied my friend in the Restaurant for lunch on the Sunday which was a nice dining experience with delicious food. I can't recommend this home enough, my friend has booked in her next stay and is looking forward to spending her time there.
She has found it difficult to settle as she misses her home and independence a lot, but they are patient and try to help her when it is needed.
I have been volunteering at the Royal Hampton for three months and have seen first hand how helpful and supportive the staff are and it seems clear that the residents have a lot of trust for the staff, creating a brilliant environment for the residents.
I would thoroughly recommend the Royal Hampton to anyone who is thinking of coming here.
However, the most impressive thing about the Royal Hampton is the genuine warmth radiating from the staff. They are friendly, yet professional. Happy and helpful, welcoming and calm even though they are busy and probably stressed, they always have time for you. They care about your loved ones, and you know that when you leave they will be safe and looked after until you return. Trips are organised, entertainment provided, cinema, hairdressing, music events. Guests are welcome to join residents for meals. Make sure you book for the wonderful three course Sunday lunch then coffee, provided by the great chefs. A place of happiness.
Initial concerns at placing mum in the home were quickly dissipated and she settled very quickly into the safe and secure environment.
There is a very nice atmosphere and the public areas are beautifully furnished and maintained. Large windows and light floors create a feeling of space which is lovely.
The room my Father occupied was a good size and well maintained.
After previous experiences offered by social services, I am so pleased that I took matters into my own hands to find this excellent care home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 February 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Royal Hampton Care Home.
Awards / Recognitions (8)
- 28 Feb 2023Recipient: Royal Hampton Care Home
- 28 Feb 2023Recipient: Crown Care
- 30 Jun 2022Recipient: Royal Hampton Care Home
Meet the Team (1)

I was born in May 1969 in Hythe in the New Forest in Hampshire. I have a younger brother Neil who currently lives in New Zealand with his family.
My Father is a qualified engineer and as a result, we moved around the country with his work, moving to the North East in 1976.
I completed my High School years at Greenfield School in Newton Aycliffe and King Edwards V school in Morpeth. Leaving to go on a pre-nursing course at Ashington Tech.
I studied at St George's Hospital in Morpeth completing my Registered Mental Nurse training in 1990.
I married Karleen in 2014 and between us, we have seven children. I now have 3 grandchildren who give me immense pleasure and joy. The children and grandchildren are always at our house so home life is hectic and noisy but I wouldn't have it any other way.
We have three dogs and three cats but have had many different animals over the years.I have worked in the private sector since 1991 and have managed care homes since 1994, specialising predominately in Dementia Care. I won "Best Dementia Care Manager" Award with the Dementia Times in 2010.
I have worked at Royal Hampton since 2018, it is an amazing place to work with lovely people and see myself here until I retire.
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