Royal Hampton - Ponteland

Meadowfield, Ponteland, Newcastle upon Tyne NE20 9GX
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9.7 64 Reviews
  • Royal Hampton - Ponteland, Newcastle upon Tyne
Live in luxury at Royal Hampton, Ponteland - a 73 bed luxurious care centre which has been specifically designed to a very high standard.

All residents enjoy a varied lifestyle and will have a package that would suit everyone. Royal Hampton specialises in all categories of care including, residential, nursing, dementia, permanent, short stays and respite. The facilities include a Dickens Bistro & Bar and a Shakespearean restaurant providing a fine dining experience to residents and including evening drinks reception.

Facilities include beautifully furnished suites with private lounges and kitchens and single rooms with en-suites, some with access into enticing gardens, to help residents maintain independence.

The Royal Hampton is close to the town centre with strong links to a number of local groups to ensure residents will be very much a part of the community.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Individual fees will be discussed during your viewing or enquiry

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Karen Taylor-Williams (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Number of floors: 4

Room Information

  • Single Rooms (67)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (67)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Royal Hampton - Ponteland Reviews (64)

Total of 64, showing 41-60
9.7

Royal Hampton - Ponteland has a Review Score of 9.7 (9.749) out of 10, based on 17 reviews in the last 2 years. Over all time Royal Hampton - Ponteland has 64 reviews.

Overall Experience

  • 59
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Review from Anna G (Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I arrived 24 hours after major surgery. The meal was inedible, cold and dry. There was nothing to have a drink from, I had to ring during the night. The next 2 day's food was dreadful and I was unable to eat more than a mouthful, as was pudding/sweet. I found it frustrating not to be able to have a
kettle to make tea/coffee. No wardrobe, no key for the lockable drawer. Paperwork re valuables and terms and conditions was not received until I was in house and I had to insist on time to read it. Care staff were generally pleasant and helpful but the organisation was poor. The difficulty of this job is appreciated but it could be better organised. One person worked a 24-hour shift - neither good nor safe.

Reply from Karen Taylor-Williams, Manager at Royal Hampton - Ponteland

It is pleasing to note that you found the staff pleasant and helpful. We are always striving to improve the quality of our service and value all constructive feedback such as yours.


Royal Hampton appreciates honest timely feedback to continually improve and develop our service. Open and transparent communication is key for our service and during a time of our catering management changes, we acknowledge this may have been lacking in parts.


We would love you to return to sample the improved service and gather your views.

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Review from Miriam C (Regular Volunteer) published on 27 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My visit was made to offer help at a fundraising event. I was warmly welcomed by staff as I arrived. Shown around the home and pointed in the direction of support staff and facilities. During my visit I was introduced to some of the residents I was amazed at the home from home feeling, the decor and
the cleanliness and the prompt request for help given by staff to the residents.

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Review from Jonathan G (Son of Resident) published on 27 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are attentive and interested in the lives and needs of the residents but also mine, as they look after my Father. The atmosphere is warmhearted and happy, a pleasure to visit and my father is happy here.

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Review from Pauline S (Daughter of Resident) published on 27 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been very happy here and the quality of the care is excellent. The home is a very welcoming place and offers an excellent standard of care and accommodation.

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Review from Karen T (Niece of Resident) published on 27 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has now lived in the Royal Hampton for about 18 months and I have been very happy with the care she is given. Staff are kind and friendly and try hard to meet the residents' needs.
She has found it difficult to settle as she misses her home and independence a lot, but they are patient and try
to help her when it is needed.

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Review from Jackie P (Friend of Resident) published on 27 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Royal Hampton was recommended to me by a family friend for my neighbour who I currently care for and who was looking for some respite. From the minute you walk in the front door you are welcomed in by the stunning surroundings and the very friendly staff. From being shown around the home by the knowledgeable
Management and Unit Manager and choosing a lovely sized room it certainly lived up to my expectations. The home has a warm relaxed atmosphere with hotel style facilities but still manages to feel like a home from home. This was a respite stay for a long weekend and both my neighbour and I couldn't have felt more looked after, nothing was too much trouble for the very helpful care staff. I accompanied my friend in the Restaurant for lunch on the Sunday which was a nice dining experience with delicious food. I can't recommend this home enough, my friend has booked in her next stay and is looking forward to spending her time there.

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Review from Jamie S (Regular Volunteer) published on 25 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Royal Hampton is an excellent care home with kind and attentive staff, who provide a wide range of activities for the residents. It is spacious and comfortable with brilliant facilities for the residents.
I have been volunteering at the Royal Hampton for three months and have seen first hand how
helpful and supportive the staff are and it seems clear that the residents have a lot of trust for the staff, creating a brilliant environment for the residents.
I would thoroughly recommend the Royal Hampton to anyone who is thinking of coming here.

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Review from Helen R (Daughter of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walking into the magnificent entrance hall it feels like a five star hotel. A huge chandelier hangs above the light and inviting entrance with beautiful flowers and seating. Your eyes are led past the mirror to the bar and restaurant where tables are set for high tea. The decor is classy yet calming,
stylish and welcoming, its so easy to forget that you are in a care home.
However, the most impressive thing about the Royal Hampton is the genuine warmth radiating from the staff. They are friendly, yet professional. Happy and helpful, welcoming and calm even though they are busy and probably stressed, they always have time for you. They care about your loved ones, and you know that when you leave they will be safe and looked after until you return. Trips are organised, entertainment provided, cinema, hairdressing, music events. Guests are welcome to join residents for meals. Make sure you book for the wonderful three course Sunday lunch then coffee, provided by the great chefs. A place of happiness.

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Review from Deborah Y (Daughter of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been in The Royal Hampton for seven months. The home presents as very well appointed and comfortable, spacious, bright and airy. All the residents seem settled, happy and contented. The staff are exceptionally good and are all cheerful, helpful, calm, kind and professional, treating
the residents with dignity.
Initial concerns at placing mum in the home were quickly dissipated and she settled very quickly into the safe and secure environment.

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Review from Nicola F (Daughter of Resident) published on 11 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father stayed at Royal Hampton - Ponteland for 2 weeks respite between leaving hospital and coming home. He received excellent care from uniformly kind and very experienced staff.
There is a very nice atmosphere and the public areas are beautifully furnished and maintained. Large windows and light
floors create a feeling of space which is lovely.
The room my Father occupied was a good size and well maintained.

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Review from Joy M (Wife of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities, care and superb staff.
After previous experiences offered by social services, I am so pleased that I took matters into my own hands to find this excellent care home.

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Review from Vanessa B (Daughter of Resident) published on 30 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I now speak for two residents - my mother (92) has joined my father (95) at The Royal Hampton.


Both have had the need for some medical assistance this month, but both have enjoyed most of the month in relatively good health.
At no point has the care been other than first rate and at no point have

I had any need to worry!


The staff treat them both like members of the family, a million miles from treating them like patients! (Except for the trip to A&E this month, where they were brilliant).


Both parents love it there, join in with all the activities and share their lives with all the staff (and other residents). Mum rates the food better than Dad, c'est la vie!


I had hoped to avoid any form of residential home for them. The thought of an institution scared all of us. Royal Hampton is nothing like an old peoples' home!


As I said it's almost a home from home with "family" caring for them!


Thank you.

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Review from Yvonne A (Cousin of Resident) published on 27 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We appreciate all the help and support we get from all the staff at the Royal Hampton Ponteland.
We are extremely happy with the care and we feel our relative is in safe hands at all times.

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Review from Ann (Wife of Resident) published on 27 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited a number of care homes but no comparison to this one. Where it is situated, car park, the passion of staff, support not only for residents but also relatives.

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Review from Jo T (Niece of Resident) published on 10 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the Manager and her dedicated team of staff enough for the support they have given our family. Our Aunt had previously stayed at the Royal Hampton on two occasions in the last couple of years for convalescence following surgery, so it seemed the obvious place for the heartbreaking task
of finding her a palliative care home for her last few weeks. Right from our early contact and requests for information, to a tour of the stunning care home itself, then help choosing the right room and organising the transfer; the team have been exemplary in providing thoughtful and skilled responses. We were juggling a 600-mile round trip to visit, but knowing our Aunt was safe, happy, near her friends and well cared for was such a reassurance. The attention to dignity, comfort, communication and working with other services in her last days made this difficult time more bearable. It is a stunning venue, with passionate and caring staff. Everything a family would want for their loved ones.

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Review from Joanna L (Daughter of Resident) published on 4 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have lived happily in Royal Hampton since it opened over a year ago. They are always treated with dignity and respect.
We visit frequently and have enjoyed spending quality time with my parents, staff and other residents at Royal Hampton in a variety of activities including film nights,
special occasion meals and just being together.
Our sons and their girlfriends ( all in early 20's) feel comfortable visiting and have had meals and their Christmas lunch there.
Staff are excellent.
The staff know my parents very well and we do feel that this is my parents' "home".
Staff will always accommodate their wishes - whether to get up a bit later, brunch or how to fit in watching Andrew Marr programme . We are off to the Ponteland rep society production with 5 residents this afternoon.

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Review from Michael (Son of Resident) published on 21 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I have been very impressed with the overall quality of the home and its facilities. My father was one of the first residents and at the time was severely crippled by arthritis and feeling very low. He underwent a risky hip replacement operation and was excellently supported and looked after
throughout his recovery. Having regained his mobility and with the care and stimulation provided at the home, he is once again enjoying a comfortable and more active life.

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Review from J L (Daughter of Resident) published on 17 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Royal Hampton since April 2016.
The overall standard of the home is excellent.
She has a lovely room which is always kept spotlessly clean. She likes to spend most of her time in her room, often watching sport on television.
She is always treated with dignity and
respect and regards the carers as her friends, enjoying chatting to them.

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Review from A M (Son of Resident) published on 17 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at The Royal Hampton since October 2016. As the home is newly built, to a very high standard, ones first impressions when visiting are almost inevitably favourable. The lounge, restaurant, and public areas are furnished and decorated to a very high standard. There is a wide choice
of rooms and residents are given considerable freedom to personalise their rooms. However the most positive element of the Royal Hampton is its staff. They, without exception, have been exceptional. Their kindness and consideration towards their residents is remarkable - I cannot praise them highly enough. For that reason I would recommend The Royal Hampton unreservedly.

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Review from Judith B (Sister of Resident) published on 30 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although the group is well established, Royal Hampton is a developing new home still with vacancies just waiting to be filled by residents looking for a quality of life not found in many care homes. After a difficult experience over many months at another nursing home, the move here has been so positive
not just for my sister but also for me and for her friends. It is now a pleasure to visit. All members of staff are welcoming, knowledgeable and interested. The building and facilities are impressive but would be nothing without the warmth offered by the caring staff.

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Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Royal Hampton - Ponteland is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.749 for Royal Hampton - Ponteland is calculated as follows: ( (153 Excellents x 5) + (42 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 199 Ratings = 4.749

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Royal Hampton - Ponteland is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

Meet the Team (1)

Karen

Karen Taylor-Williams

Job Title: Home Manager

Joined: 2018

I was born in May 1969 in Hythe in the New Forest in Hampshire. I have a younger brother Neil who currently lives in New Zealand with his family.


My Father is a qualified engineer and as a result, we moved around the country with his work, moving to the North East in 1976.


I completed my High School years at Greenfield School in Newton Aycliffe and King Edwards V school in Morpeth. Leaving to go on a pre-nursing course at Ashington Tech.


I studied at St George's Hospital in Morpeth completing my Registered Mental Nurse training in 1990.


I married Karleen in 2014 and between us, we have seven children. I now have 3 grandchildren who give me immense pleasure and joy. The children and grandchildren are always at our house so home life is hectic and noisy but I wouldn't have it any other way.


We have three dogs and three cats but have had many different animals over the years.
I have worked in the private sector since 1991 and have managed care homes since 1994, specialising predominately in Dementia Care. I won "Best Dementia Care Manager" Award with the Dementia Times in 2010.
I have worked at Royal Hampton since 2018, it is an amazing place to work with lovely people and see myself here until I retire.

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