Royal Hampton - Ponteland

Meadowfield, Ponteland, Newcastle upon Tyne NE20 9GX
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9.8 71 Reviews
  • Royal Hampton - Ponteland, Newcastle upon Tyne
Live in luxury at Royal Hampton, Ponteland - a 73 bed luxurious care centre which has been specifically designed to a very high standard.

All residents enjoy a varied lifestyle and will have a package that would suit everyone. Royal Hampton specialises in all categories of care including, residential, nursing, dementia, permanent, short stays and respite. The facilities include a Dickens Bistro & Bar and a Shakespearean restaurant providing a fine dining experience to residents and including evening drinks reception.

Facilities include beautifully furnished suites with private lounges and kitchens and single rooms with en-suites, some with access into enticing gardens, to help residents maintain independence.

The Royal Hampton is close to the town centre with strong links to a number of local groups to ensure residents will be very much a part of the community.
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Care Provided by Royal Hampton - Ponteland

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Individual fees will be discussed during your viewing or enquiry

Contact Royal Hampton - Ponteland to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Royal Hampton - Ponteland to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Karen Taylor-Williams (Manager)

Local Authority / Social Services

Admission Information

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Number of floors: 4

Room Information

  • Single Rooms (67)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (67)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Royal Hampton - Ponteland Reviews (71)

9.8

Royal Hampton - Ponteland has a Review Score of 9.8 (9.811) out of 10, based on 21 reviews in the last 2 years.
Over all time Royal Hampton - Ponteland has 71 reviews.

Overall Experience
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Reviewer Connection to Royal Hampton - Ponteland
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Total of 71, showing 41-60
Review from Annie L (Daughter of Resident) published on 18 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have already unreservedly recommended Royal Hampton - Ponteland to 3 friends, for their own parents. It's just not like any Care Home I've come across before, and Mum has now been in 3! I liken it to a boutique hotel; stylish and welcoming. In fact, although I joke with friends that 'I've booked myself
in already', I think that most visitors can visualise themselves happily seeing out their days in such a wonderful, warm and welcoming environment! The staff are very special, and even though staff change over time, of course, they're consistently selected and inducted into a culture of warmth, compassion, liveliness and humour. Since lockdown, I've really missed visiting not just Mum, but the whole place! I normally arrive, pour myself a 'proper' coffee from the percolator, and en route to my mum's room, staff will give me delightful little anecdotes about Mum's activity, which almost invariably demonstrate their depth of understanding of Mum's personality and needs. It's a 'ten' from me!
Reply from Karen Taylor-Williams, Manager at Royal Hampton - PontelandThank you for the amazing review - we miss you too.
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Review from Jennifer H (Daughter of Resident) published on 26 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During her stay at Royal Hampton, my mother found the accommodation very comfortable and the standard of care was excellent. It is fair to say my mother would rather have been at home but as this was not possible I found the Royal Hampton only to be second to her own home. The staff played a key role
in making her stay a very happy one.
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Review from Peter M (Son of Resident) published on 24 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of care and the attitude of the staff is excellent.
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Review from Marina L (Daughter of Resident) published on 28 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely mum has been a resident of the Royal Hampton since January 2020. It was a very difficult decision to make and to admit that she needed extra help and care; care as a family that we could not give. The staff at the Royal Hampton have made this transition as easy and as pain-free as it possibly
could be, albeit still difficult. From the business manager and the girls in the office to all the staff on the Serenity Unit, they are so friendly, welcoming and professional; with a tissue and a cuppa always on hand, if needed. Every member of the staff knows my mum's name and are all so friendly. On entering the Royal Hampton it resembles a 5* hotel, and the treatment is of the same standard. I love the fact that at the entrance is a "coffee shop" that I can take my mum and her friends to. I would definitely recommend the Royal Hampton.
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Review from Lex (Daughter of Resident) published on 28 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
As with most families, it was an incredibly difficult decision to move our mum into a care home.
From our first visit to view Royal Hampton, we knew this was a home that could provide the exceptional care that would be expected for a loved one.
Our mum was very reluctant to enter a home but the
move was made so much easier by the wonderful staff and all their support.
She was made very welcome and they carefully integrated her into their community with like-minded residents. She is treated like family and has a great relationship with each and every member of staff.
The visiting is very relaxed and it's always lovely to arrive to see her involved in activities or being entertained by the many singers/magicians etc that are booked frequently.
It is well equipped with many extra facilities for all to enjoy.
Most importantly it is clean and maintained to a very high standard.
A real home from home where we can be reassured and content she is receiving the best care possible.
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Review from Taj S (Regular Volunteer) published on 28 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an amazing home for anyone wishing to volunteer. I have had a great experience working with the staff and I found the atmosphere warm and inviting. My time spent with residents was also a learning opportunity as well as an opportunity to give something back. I hope to carry out further volunteering
soon.
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Review from John C (Son of Resident) published on 1 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is quite apparent that this care home rates extremely high in both location and professionalism. From my perspective, the entire staff with whom I have had the pleasure in meeting go far and beyond the display of caring for my mother.
Being overseas is difficult under the circumstances, however,
a very good communication link has been established.
So my overall opinion is this is a first-class home and I have a sense of contentment that everything my mother requires is being met.
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Review from Anna G (Resident) published on 2 August 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I arrived 24 hours after major surgery. The meal was inedible, cold and dry. There was nothing to have a drink from, I had to ring during the night. The next 2 day's food was dreadful and I was unable to eat more than a mouthful, as was pudding/sweet. I found it frustrating not to be able to have a
kettle to make tea/coffee. No wardrobe, no key for the lockable drawer. Paperwork re valuables and terms and conditions was not received until I was in house and I had to insist on time to read it. Care staff were generally pleasant and helpful but the organisation was poor. The difficulty of this job is appreciated but it could be better organised. One person worked a 24-hour shift - neither good nor safe.
Reply from Karen Taylor-Williams, Manager at Royal Hampton - PontelandIt is pleasing to note that you found the staff pleasant and helpful. We are always striving to improve the quality of our service and value all constructive feedback such as yours.

Royal Hampton appreciates honest timely feedback to continually improve and develop our service. Open and transparent communication is key for our service and during a time of our catering management changes, we acknowledge this may have been lacking in parts.

We would love you to return to sample the improved service and gather your views.
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Review from Miriam C (Regular Volunteer) published on 27 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My visit was made to offer help at a fundraising event. I was warmly welcomed by staff as I arrived. Shown around the home and pointed in the direction of support staff and facilities. During my visit I was introduced to some of the residents I was amazed at the home from home feeling, the decor and
the cleanliness and the prompt request for help given by staff to the residents.
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Review from Jonathan G (Son of Resident) published on 27 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are attentive and interested in the lives and needs of the residents but also mine, as they look after my Father. The atmosphere is warmhearted and happy, a pleasure to visit and my father is happy here.
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Review from Pauline S (Daughter of Resident) published on 27 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been very happy here and the quality of the care is excellent. The home is a very welcoming place and offers an excellent standard of care and accommodation.
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Review from Karen T (Niece of Resident) published on 27 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt has now lived in the Royal Hampton for about 18 months and I have been very happy with the care she is given. Staff are kind and friendly and try hard to meet the residents' needs.
She has found it difficult to settle as she misses her home and independence a lot, but they are patient and try
to help her when it is needed.
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Review from Jackie P (Friend of Resident) published on 27 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Royal Hampton was recommended to me by a family friend for my neighbour who I currently care for and who was looking for some respite. From the minute you walk in the front door you are welcomed in by the stunning surroundings and the very friendly staff. From being shown around the home by the knowledgeable
Management and Unit Manager and choosing a lovely sized room it certainly lived up to my expectations. The home has a warm relaxed atmosphere with hotel style facilities but still manages to feel like a home from home. This was a respite stay for a long weekend and both my neighbour and I couldn't have felt more looked after, nothing was too much trouble for the very helpful care staff. I accompanied my friend in the Restaurant for lunch on the Sunday which was a nice dining experience with delicious food. I can't recommend this home enough, my friend has booked in her next stay and is looking forward to spending her time there.
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Review from Jamie S (Regular Volunteer) published on 25 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Royal Hampton is an excellent care home with kind and attentive staff, who provide a wide range of activities for the residents. It is spacious and comfortable with brilliant facilities for the residents.
I have been volunteering at the Royal Hampton for three months and have seen first hand how
helpful and supportive the staff are and it seems clear that the residents have a lot of trust for the staff, creating a brilliant environment for the residents.
I would thoroughly recommend the Royal Hampton to anyone who is thinking of coming here.
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Review from Helen R (Daughter of Resident) published on 18 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Walking into the magnificent entrance hall it feels like a five star hotel. A huge chandelier hangs above the light and inviting entrance with beautiful flowers and seating. Your eyes are led past the mirror to the bar and restaurant where tables are set for high tea. The decor is classy yet calming,
stylish and welcoming, its so easy to forget that you are in a care home.
However, the most impressive thing about the Royal Hampton is the genuine warmth radiating from the staff. They are friendly, yet professional. Happy and helpful, welcoming and calm even though they are busy and probably stressed, they always have time for you. They care about your loved ones, and you know that when you leave they will be safe and looked after until you return. Trips are organised, entertainment provided, cinema, hairdressing, music events. Guests are welcome to join residents for meals. Make sure you book for the wonderful three course Sunday lunch then coffee, provided by the great chefs. A place of happiness.
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Review from Deborah Y (Daughter of Resident) published on 18 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been in The Royal Hampton for seven months. The home presents as very well appointed and comfortable, spacious, bright and airy. All the residents seem settled, happy and contented. The staff are exceptionally good and are all cheerful, helpful, calm, kind and professional, treating
the residents with dignity.
Initial concerns at placing mum in the home were quickly dissipated and she settled very quickly into the safe and secure environment.
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Review from Nicola F (Daughter of Resident) published on 11 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father stayed at Royal Hampton - Ponteland for 2 weeks respite between leaving hospital and coming home. He received excellent care from uniformly kind and very experienced staff.
There is a very nice atmosphere and the public areas are beautifully furnished and maintained. Large windows and light
floors create a feeling of space which is lovely.
The room my Father occupied was a good size and well maintained.
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Review from Joy M (Wife of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facilities, care and superb staff.
After previous experiences offered by social services, I am so pleased that I took matters into my own hands to find this excellent care home.
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Review from Vanessa B (Daughter of Resident) published on 30 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I now speak for two residents - my mother (92) has joined my father (95) at The Royal Hampton.


Both have had the need for some medical assistance this month, but both have enjoyed most of the month in relatively good health.
At no point has the care been other than first rate and at no point have

I had any need to worry!


The staff treat them both like members of the family, a million miles from treating them like patients! (Except for the trip to A&E this month, where they were brilliant).


Both parents love it there, join in with all the activities and share their lives with all the staff (and other residents). Mum rates the food better than Dad, c'est la vie!


I had hoped to avoid any form of residential home for them. The thought of an institution scared all of us. Royal Hampton is nothing like an old peoples' home!


As I said it's almost a home from home with "family" caring for them!


Thank you.

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Review from Yvonne A (Cousin of Resident) published on 27 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We appreciate all the help and support we get from all the staff at the Royal Hampton Ponteland.
We are extremely happy with the care and we feel our relative is in safe hands at all times.
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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Royal Hampton - Ponteland is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.811 for Royal Hampton - Ponteland is calculated as follows: ( (206 Excellents x 5) + (39 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 249 Ratings = 4.811
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Royal Hampton - Ponteland is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Karen

Karen Taylor-Williams

Job Title: Home Manager Joined: 2018

I was born in May 1969 in Hythe in the New Forest in Hampshire. I have a younger brother Neil who currently lives in New Zealand with his family.


My Father is a qualified engineer and as a result, we moved around the country with his work, moving to the North East in 1976.


I completed my High School years at Greenfield School in Newton Aycliffe and King Edwards V school in Morpeth. Leaving to go on a pre-nursing course at Ashington Tech.


I studied at St George's Hospital in Morpeth completing my Registered Mental Nurse training in 1990.


I married Karleen in 2014 and between us, we have seven children. I now have 3 grandchildren who give me immense pleasure and joy. The children and grandchildren are always at our house so home life is hectic and noisy but I wouldn't have it any other way.


We have three dogs and three cats but have had many different animals over the years.
I have worked in the private sector since 1991 and have managed care homes since 1994, specialising predominately in Dementia Care. I won "Best Dementia Care Manager" Award with the Dementia Times in 2010.
I have worked at Royal Hampton since 2018, it is an amazing place to work with lovely people and see myself here until I retire.

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