






Live in luxury at Royal Hampton, Ponteland - a 73 bed luxurious care centre which has been specifically designed to a very high standard.
All residents enjoy a varied lifestyle and will have a package that would suit everyone. Royal Hampton specialises in all categories of care including, residential, nursing, dementia, permanent, short stays and respite. The facilities include a Dickens Bistro & Bar and a Shakespearean restaurant providing a fine...
Care Provided by Royal Hampton Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 73 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Individual fees will be discussed during your viewing or enquiry
Contact Royal Hampton Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Crown Care
- Private Owned
Person in charge
- Karen Taylor-Williams(Manager)
Local Authority / Social Services
Admission Information
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2016
- Number of floors: 4
Room Information
- Single Rooms (67)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (67)
- Couples/Companion Rooms with ensuite Wet Room (3)
Royal Hampton Care Home Reviews (73)
Royal Hampton Care Home has a Review Score of 9.8 (9.835) out of 10, based on 22 reviews in the last 2 years.
Over all time Royal Hampton Care Home has 73 reviews.
My friend has been in Royal Hampton - Ponteland for three years, through she is not aware of it. She is comfortable, kept well occupied taking part in activities arranged. Enjoys her food and has gained weight. Needs regular prompting to get a hair cut from the visiting hairdresser. Generally I consider she is in the best place for her care considering her condition.
Thank you for your lovely comments regarding your experience of Royal Hampton.
My mother-in-law has just had a months respite to help her recover. All of the staff at Royal Hampton have been amazing. The atmosphere is so kind and welcoming. Everything about the service staff and how everyone interacts with us all as a family has been very impressive. If we need your service again, we wouldn't hesitate. You are all fabulous and we can't thank you enough. First rate and 5 gold stars!
Thank you for your lovely comments it was a pleasure to look after your mother-in-law.
I can see that the care home is run to a very high standard so, even though I have not sampled the food or used any of the facilities, I have no hesitation in selecting the ratings. The staff are very friendly and they all love Roxy.
Thank you, Derek, for your kind words - everyone loves seeing you and Roxy every week and has become a bit of a highlight for many.
The hardest thing I have had to do on being informed Mum required nursing care, not only was she leaving her home but also her hometown of 96 years some 200 miles away to be closer to me. After visiting a number of homes, Royal Hampton impressed me, speaking with management, staff and residents this was my choice. Mum arrived in August 2022 but sadly passed in November 2023, during this time the care Mum received was beyond my expectations, from top to bottom all staff and volunteers cared for Mum with the utmost professionalism, respect, support, care and love. The staff not only cared for Mum but also supported me during Mum's time at the home. I cannot praise and thank all members of the Royal Hampton team enough and I am so glad I chose this wonderful home.
Dad is very private and never wants to join in any of the activities (of which there is a good variety of) but there is no pressure for him to do so. There is always a good choice of food on the menu each day, again Dad prefers to eat in his room rather than joining other residents in the dining room - his preferences are always accommodated with no problem.
It has been a difficult time for the family with such a change in circumstances for Dad, but the team at Royal Hampton - Ponteland have helped us through this for which we will always be grateful.
My brother is very happy here. I had dreaded the sell your house conversation, but he decided independently. Staff create a real community feel which he loves. He's not a 'typical' care home user and staff have worked really hard to make this work for him.
A member of staff is employed to arrange entertainment of which there is an almost constant variety provided. Concerts, singing, arts and crafts, trips out, dressy-up days, animal visits. Too many to list. Just today, when I visited my mum, I took part in an exercise class with her. There was a wide range of residents from different areas of the home. I noticed how well cared for everyone looked. Make-up on, nice clothes, hair brushed. Clear to see how well cared for everyone is. Only one small example of the lovely things my mum gets up to.
All in all, I truly do not believe my mum could be anywhere better than Royal Hampton. Bright, clean, classy.
Smiling, happy staff who really care with gentle humour. Exceptional, five stars.
From start to finish care staff made me feel very welcome and relaxed. The care and attention I received exceeded expectations. The room was very clean and my request for additional equipment to meet my needs was immediately attended to. Food was simple but very tasty and medication given at the exact time.
Thank you for your lovely comments, I am pleased that you enjoyed your stay
Totally amazing staff and atmosphere/nursing home. I cannot thank the staff at the Royal Hampton enough for care and attention they have shown my dad since his stroke. He went from being fully independent to needing full support. His experience in the hospital was, to say the least, poor and he was told he had to go into a nursing home. I was dreading it, as was dad, however within one day of being at the Royal Hampton he was back to being continent due to the care and attentiveness of the staff and he has settled in, is happy and thoroughly enjoying the atmosphere, care and support he receives. All staff are amazing and super friendly and go beyond the call of duty to meet any needs either dad has or we (as family members) ask of them. All staff make it a friendly, caring environment and most of all fun, feels like a five-star hotel full of friends.
Thank you for your lovely comments regarding dad's stay at Royal Hampton
With their exceptional nursing and social care, he feels safe yet stimulated.
I have to include all admin and services staff in this review. They all seem to take time to chat with dad and the residents.
The staff are so intuitive about dad’s needs and found out very quickly what motivates and also settles him as a resident with dementia.
Importantly, the Royal Hampton is not just a stylish home with a very comfortable interior. I love going in to visit dad and his new friends. The staff always make me feel welcome and listen if I have any concerns regarding dad’s health and well-being.
Thank you so much all at the Royal Hampton. This was such a big life change for dad and he is happy and thriving as best possible considering his conditions due to your nursing care, personal attention, social stimulation and humour.
Thank you for your lovely comments, it is very pleasing to hear all of your positive experiences at Royal Hampton
I have been a resident at Royal Hampton for approximately four years. I moved into the home as it was close to my previous residence, and I was greeted with a very warm welcome when I arrived. The staff that assist me are lovely and always kind. I thoroughly enjoy the food, and there is always an alternative if I do not like the menu choices. There is a hive of activities available, and I particularly enjoy the said evenings with music and entertainment. I feel support in my everyday living, but also in more personal matters; I know there is always someone there to guide me.
Thank you for your lovely comments. It is lovely to hear that you are enjoying living at Royal Hampton and that the staff are helpful.
My mother and father moved into the Royal Hampton - Pontelandin September 2021 and from the first moment the quality of care and support not only for my parents but all my family has been and continues to be superb, second to none. All the staff are professional, caring, cheerful, polite and supportive. Quite frankly I cannot find the words to praise the staff enough for everything they do. They are truly outstanding and amazing. I have already recommended the Royal Hampton to other families and will continue to do so. To all the staff at the Royal Hampton “ thank you” for everything you do.
The choice of food is fantastic, and if there is nothing to your taste at mealtimes, the kitchen will accommodate you with something without any hesitation.
The building is always clean and well maintained, the housekeeping and laundry staff are very efficient, and I am always impressed with the service. Throughout the week we have lots of activities, evening entertainment, afternoon arts and crafts, exercise and music, there is something for everyone. I enjoy crosswords and quizzes and look forward to the regular quizzing sessions.
If I ever have any needs, big or small, someone is always there to help. The staff, whichever position, are friendly and respectful.
I feel perfectly at home at Royal Hampton and wouldn’t want to be anywhere else.
Thank you for the lovely comments. I am pleased that you consider Royal Hampton to be your home.
I was warmly greeted by one of the management team who kindly escorted me to meet my friend. I witnessed care staff engaging clients with activities in the lounge and ensuring individual needs were met and residents were given choices. There was a homely and relaxed feel and the rooms were tastefully decorated, air-conditioned, clean and comfortable. I was very impressed with how cheerful polite, and friendly all the staff were and they made me feel very welcome in my visit.
Thank you for your lovely comments and will ensure these are feedback to the rest of the staff.
A room was made available to me and my good wife to be with my mother until she passed, her dying wish was not to die alone, thanks to the team this was realised.
The carers, nurses and others made my mother's days as comfortable as possible as well as keeping an eye on us.
During the Covid restrictions when we weren't allowed to see her it was peace of mind knowing she was being well cared for.
Again, thanks to the whole team there at Royal Hampton.
It was an absolute pleasure to look after your mum and her family. Wishing you all the best.
She enjoys taking part in some activities. During Covid, the staff organised an afternoon tea party for her to celebrate a very special birthday with her singing and dancing and eating birthday cake. What a great time she had!
It's lovely seeing her and the staff again with the lifting of some Covid restrictions. With dementia, she now no longer recognises us, but, she is happy, engaging with ourselves and the staff and talking about her younger years.
My aunt is being very well looked after by a very professional, empathetic and caring team in beautiful surroundings. We have no hesitation in recommending the Royal Hampton.
But as a daughter of an amazing 86 year old woman who unfortunately has dementia the time arrived when we as a family needed to recognise that other than love and protection we were unable to successfully meet all of the daily challenges that her illness brought. Fast forward to lots of research and we found Royal Hampton. We worried would she be liked, eat, be lonely, settle, will the staff see her true personality. The day came and it was difficult to say goodbye the staff focussed solely on Mum. As I left the Business Manager came to me and said "please don't worry, she will be well looked after" I left with a little tear knowing the right decision had been made. When I phoned that evening Mum was singing with the choir, she truly believes she is staying in a 5-star hotel and I wouldn't have it any other way the décor, menus, activities and amazing staff.
My mother died at Royal Hampton in March 2021. Despite some mobility issues she had enjoyed the excellent care, facilities and community of Royal Hampton for a year before her health began to fail. During this process of decline that lasted some five months, staff were responsive and attentive throughout making sure that mum's comfort was a priority. With Covid constraints making the situation particularly difficult staff were also extremely patient and considerate to me and the rest of mum's family. I think it was because of the strength of the relationships that mum enjoyed with staff and the confidence that she had in them to care for her that what might have been a very difficult stage in her life was in fact peaceful and contented. The quality of a care home depends very much on the quality of the people who work there and mum and I agreed that her carers and nurses were great - she felt loved. This is a very good care home. Thank you Royal Hampton.
Thank you so much for your lovely comments, it was an absolute pleasure to look after your Mum
Royal Hampton went out of their way to assist the family when admitting dad into permanent care - one of the most difficult decisions the family has had to make, ever. However the family, as a result of the ongoing care and attention dad is receiving from Royal Hampton, are very much assured that he is happy and content with his life and our decision to take up the offer of permanent residency at Royal Hampton was the correct one. This is very much helped by the environment provided at Royal Hampton including the building fabric, facilities on offer but most of all the caring attitude of the staff. These aspects must be commended - well done. The Covid safe procedures implemented by Royal Hampton have been challenging for all involved - roll on the day that we can further explore dads care when the measures are further relaxed. I would have no hesitation in recommending this facility to other families looking to place their loved ones into a care home.
An elderly friend who needed some TLC after being discharged from hospital decided that she needed some extra care. Arrangements were made for her stay in the Royal Hampton. This was a dramatic time for her, being poorly, leaving her home and Covid. The first 2 weeks were unsettling, (due to the Covid isolation policy), but she adapted to the situation simply by the care, kindness and extra attention that was given to her. Not having to worry about her medication, prep of meals, being alone and feeling vulnerable. So much so, she booked herself in for 3 weeks more later on in the year, when she left the Royal Hampton. Unfortunately, she took poorly again this year and when contacting Royal Hampton there was no problem in accommodating her. The professionalism of the administrative staff along with the attentive carers made her decision to book in for another stay with no hesitation. So on her behalf and mine, thank you for all that you do, and accept our praise.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 February 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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Awards / Recognitions (8)
- 28 Feb 2023Recipient: Royal Hampton Care Home
- 28 Feb 2023Recipient: Crown Care
- 30 Jun 2022Recipient: Royal Hampton Care Home
Meet the Team (1)

I was born in May 1969 in Hythe in the New Forest in Hampshire. I have a younger brother Neil who currently lives in New Zealand with his family.
My Father is a qualified engineer and as a result, we moved around the country with his work, moving to the North East in 1976.
I completed my High School years at Greenfield School in Newton Aycliffe and King Edwards V school in Morpeth. Leaving to go on a pre-nursing course at Ashington Tech.
I studied at St George's Hospital in Morpeth completing my Registered Mental Nurse training in 1990.
I married Karleen in 2014 and between us, we have seven children. I now have 3 grandchildren who give me immense pleasure and joy. The children and grandchildren are always at our house so home life is hectic and noisy but I wouldn't have it any other way.
We have three dogs and three cats but have had many different animals over the years.I have worked in the private sector since 1991 and have managed care homes since 1994, specialising predominately in Dementia Care. I won "Best Dementia Care Manager" Award with the Dementia Times in 2010.
I have worked at Royal Hampton since 2018, it is an amazing place to work with lovely people and see myself here until I retire.
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