Royal Hampton Care Home

Very well looked after over the last 18 months. On arrival I was weak and close to death. Now I am much stronger and more lively.

My friend has been in Royal Hampton - Ponteland for three years, through she is not aware of it. She is comfortable, kept well occupied taking part in activities arranged. Enjoys her food and has gained weight. Needs regular prompting to get a hair cut from the visiting hairdresser. Generally I consider she is in the best place for her care considering her condition.

My mother-in-law has just had a months respite to help her recover. All of the staff at Royal Hampton have been amazing. The atmosphere is so kind and welcoming. Everything about the service staff and how everyone interacts with us all as a family has been very impressive. If we need your service again, we wouldn't hesitate. You are all fabulous and we can't thank you enough. First rate and 5 gold stars!

I can see that the care home is run to a very high standard so, even though I have not sampled the food or used any of the facilities, I have no hesitation in selecting the ratings. The staff are very friendly and they all love Roxy.

The hardest thing I have had to do on being informed Mum required nursing care, not only was she leaving her home but also her hometown of 96 years some 200 miles away to be closer to me. After visiting a number of homes, Royal Hampton impressed me, speaking with management, staff and residents this was my choice. Mum arrived in August 2022 but sadly passed in November 2023, during this time the care Mum received was beyond my expectations, from top to bottom all staff and volunteers cared for Mum with the utmost professionalism, respect, support, care and love. The staff not only cared for Mum but also supported me during Mum's time at the home. I cannot praise and thank all members of the Royal Hampton team enough and I am so glad I chose this wonderful home.

It has been a difficult time for the family with such a change in circumstances for Dad, but the team at Royal Hampton - Ponteland have helped us through this for which we will always be grateful.

My brother is very happy here. I had dreaded the sell your house conversation, but he decided independently. Staff create a real community feel which he loves. He's not a 'typical' care home user and staff have worked really hard to make this work for him.

Smiling, happy staff who really care with gentle humour. Exceptional, five stars.

From start to finish care staff made me feel very welcome and relaxed. The care and attention I received exceeded expectations. The room was very clean and my request for additional equipment to meet my needs was immediately attended to. Food was simple but very tasty and medication given at the exact time.

Totally amazing staff and atmosphere/nursing home. I cannot thank the staff at the Royal Hampton enough for care and attention they have shown my dad since his stroke. He went from being fully independent to needing full support. His experience in the hospital was, to say the least, poor and he was told he had to go into a nursing home. I was dreading it, as was dad, however within one day of being at the Royal Hampton he was back to being continent due to the care and attentiveness of the staff and he has settled in, is happy and thoroughly enjoying the atmosphere, care and support he receives. All staff are amazing and super friendly and go beyond the call of duty to meet any needs either dad has or we (as family members) ask of them. All staff make it a friendly, caring environment and most of all fun, feels like a five-star hotel full of friends.

Thank you so much all at the Royal Hampton. This was such a big life change for dad and he is happy and thriving as best possible considering his conditions due to your nursing care, personal attention, social stimulation and humour.

I have been a resident at Royal Hampton for approximately four years. I moved into the home as it was close to my previous residence, and I was greeted with a very warm welcome when I arrived. The staff that assist me are lovely and always kind. I thoroughly enjoy the food, and there is always an alternative if I do not like the menu choices. There is a hive of activities available, and I particularly enjoy the said evenings with music and entertainment. I feel support in my everyday living, but also in more personal matters; I know there is always someone there to guide me.

My mother and father moved into the Royal Hampton - Pontelandin September 2021 and from the first moment the quality of care and support not only for my parents but all my family has been and continues to be superb, second to none. All the staff are professional, caring, cheerful, polite and supportive. Quite frankly I cannot find the words to praise the staff enough for everything they do. They are truly outstanding and amazing. I have already recommended the Royal Hampton to other families and will continue to do so. To all the staff at the Royal Hampton “ thank you” for everything you do.

I feel perfectly at home at Royal Hampton and wouldn’t want to be anywhere else.

I was warmly greeted by one of the management team who kindly escorted me to meet my friend. I witnessed care staff engaging clients with activities in the lounge and ensuring individual needs were met and residents were given choices. There was a homely and relaxed feel and the rooms were tastefully decorated, air-conditioned, clean and comfortable. I was very impressed with how cheerful polite, and friendly all the staff were and they made me feel very welcome in my visit.

Again, thanks to the whole team there at Royal Hampton.

My aunt is being very well looked after by a very professional, empathetic and caring team in beautiful surroundings. We have no hesitation in recommending the Royal Hampton.

But as a daughter of an amazing 86 year old woman who unfortunately has dementia the time arrived when we as a family needed to recognise that other than love and protection we were unable to successfully meet all of the daily challenges that her illness brought. Fast forward to lots of research and we found Royal Hampton. We worried would she be liked, eat, be lonely, settle, will the staff see her true personality. The day came and it was difficult to say goodbye the staff focussed solely on Mum. As I left the Business Manager came to me and said "please don't worry, she will be well looked after" I left with a little tear knowing the right decision had been made. When I phoned that evening Mum was singing with the choir, she truly believes she is staying in a 5-star hotel and I wouldn't have it any other way the décor, menus, activities and amazing staff.

My mother died at Royal Hampton in March 2021. Despite some mobility issues she had enjoyed the excellent care, facilities and community of Royal Hampton for a year before her health began to fail. During this process of decline that lasted some five months, staff were responsive and attentive throughout making sure that mum's comfort was a priority. With Covid constraints making the situation particularly difficult staff were also extremely patient and considerate to me and the rest of mum's family. I think it was because of the strength of the relationships that mum enjoyed with staff and the confidence that she had in them to care for her that what might have been a very difficult stage in her life was in fact peaceful and contented. The quality of a care home depends very much on the quality of the people who work there and mum and I agreed that her carers and nurses were great - she felt loved. This is a very good care home. Thank you Royal Hampton.

Royal Hampton went out of their way to assist the family when admitting dad into permanent care - one of the most difficult decisions the family has had to make, ever. However the family, as a result of the ongoing care and attention dad is receiving from Royal Hampton, are very much assured that he is happy and content with his life and our decision to take up the offer of permanent residency at Royal Hampton was the correct one. This is very much helped by the environment provided at Royal Hampton including the building fabric, facilities on offer but most of all the caring attitude of the staff. These aspects must be commended - well done. The Covid safe procedures implemented by Royal Hampton have been challenging for all involved - roll on the day that we can further explore dads care when the measures are further relaxed. I would have no hesitation in recommending this facility to other families looking to place their loved ones into a care home.