Submit a Review for Signature at Reigate Grange
50-54 West Street, Reigate, RH2 9DB
View full details of Signature at Reigate GrangeLatest Reviews for Signature at Reigate Grange
20 March 2026
Residents are very well cared for, respectfully and affectionately, especially by the day staff. There is room for improvement with cleanliness. Bins in rooms are emptied infrequently. In the bistro we have received dirty cutlery and glasses and had to wipe chair seat clean. I feel there could be
more focus on quality v quantity for meals. We were extremely disappointed to see the activities team go- that was really poor at these prices. Good to see this area recovering. Big complaint: coffee machine is always breaking down- needs replacing!
20 March 2026
It was perfect for my husband and me
05 March 2026
We had a short notice requirement for an elderly gentleman with no immediate family to take a couple of weeks respite following a hospital stay and before returning home.
There were a lot of unknowns to deal with, including the fact that we did not initially have contact with his financial power of
attorney which delayed payment of the fees. The Signature team were extremely flexible and pragmatic in helping us through that challenge.
In terms of the stay itself, the teams throughout were kind and supportive and did everything they could to make my relative comfortable.
In summary, this team goes the extra mile.
26 February 2026
We had to find Respite Care for my Mum at short notice and the Team at Reigate Grange could not have been more helpful. The staff and accommodation are fantastic. It is incredibly reassuring to know Mum is safe and thriving in the environment at Reigate Grange. Thank you all!
29 January 2026
We thank everyone at The Reigate Grange for the love and care shown to our mother. She lived to 98, and her final years were made brighter by your compassion, patience, and genuine kindness. Thank you for treating her with such warmth and respect - we could not have wished for a better place for
her. She spent six happy years with you.
21 January 2026
Having viewed a number of car homes, it was clear that Signature at Reigate Grange offered the most complete and nicest facility. The staff have proved to be attentive and caring and take a genuine interest in my father, as well as his care needs. When visiting we are always greeted with a smile and
made to feel welcome.
19 January 2026
I have been very happy with the care received by my father at Signature at Reigate Grange. Since he arrived in July 2026. All the staff are very attentive to his needs, are very caring and dad is really happy here. A real home from home experience. And I sleep easy at night knowing he is safe. Thank
you.
16 January 2026
All very satisfactory and good.
15 January 2026
The staff at Signature have given my mother a home where she was happy and content. The dementia support team has been excellent and their compassion and genuine relationship with my mother outstanding. Would not hesitate to recommend
12 January 2026
My godmother has been a resident at Reigate Grange for over 4 years and they provide excellent care. In the early days she was fully engaged in the wide range of daily activities and was hardly ever in her room. Food is also excellent. She now suffers from advanced dementia and is being very well
cared for on the dementia floor in the same building. The team have dealt with a wide range of challenges as her dementia has advanced and I have always felt that she is safe and well cared for. I can track her daily life on Relatives Gateway and the staff are very proactive if there are any problems, illnesses, medical concerns. They always contact me to brief me and answer any questions I may have. Reigate Grange is an excellent choice for her. The only reason I have given value for money 4 stars rather than 5 is that it is quite expensive!
09 January 2026
What a wonderful day you all gave us today at the Christmas party, followed by a fabulous buffet. Everyone worked so hard but I am sure everyone appreciated everything you did to make the start of Christmas so memorable. I certainly did. Thank you all.
30 December 2025
My parents were keen to stay together despite the early dementia diagnosis for my father. From our first visit we were impressed by the friendliness and professionalism of all staff. The facilities are incredible and their apartment is perfect for them - a double bedroom, large lounge with a
kitchenette and wet room. There is an abundance of lounges and seating areas for socialising and a café area for meeting family and friends.
The care provided has been first class. The nurses and care staff are very thorough and attentive. They interact with my parents with kindness, patience and great humour. They encourage them to engage in the numerous activities provided. The daily care reports accessible via the relatives gateway are very reassuring for family.
24 December 2025
My cousin has been a resident at The Grange for four years. We visited a few other homes before selecting The Grange and I must say it has lived up to expectations! Yes, the surroundings are of a high standard but it is the care provided by all the staff that stands out as it is exceptional. All the
staff, the manager, the care staff, the nurses, the chef etc., are wonderful. Residents are treated with the utmost care, in a very person-centered manner, where the care provided is adjusted to meet their individual needs. My cousin is very happy at The Grange and looks forward to many more happy days living there.
13 November 2025
Very friendly staff who take great care of mum. We are always welcomed when visiting. Lovely surroundings with great facilities.
17 July 2025
The improvement since my husband moved to Hilltops in just a few months is amazing and I would like to pay tribute to the team who care for him so diligently. They show a kindness and respect that has brought out the best in him. He is happy and I am too as I know he is being well cared for. The
environment is ideal for someone with dementia who wants the freedom to move around, The place is purpose built & well designed to stimulate memories and calmness. He feels the whole team are his friends. I would like to say a huge thanks.
27 June 2025
My mother moved onto the dementia floor of Reigate Grange 4 years ago. After an initial period she became very settled and content. The structure at the Grange is exception from superb management structure, through amazing care to first class catering. She has advanced Alzheimer's and cannot
communicate her needs yet the wonderful care staff have found and established a great bond with her and manage to communicate on a limited verbal level. Alzheimer's is horrible disease which has taken away a large part of my mothers twilight years but it gives me great comfort that she is in the best possible place to cater for her needs.
03 June 2025
From my initial visit Reigate Grange had a friendly and comfortable atmosphere and was only one of the few homes in the area that offered double rooms, allowing my parents to be together. My parents have been resident for 2 months now and have received great support and assistance.
27 May 2025
A lovely care home in beautiful gardens well placed for residents and country walks for the able. The staff are always polite and cheerful and remember your names and ready to sort out problems. family and friends are always made welcome and it is lovely to be encouraged to be as independent as one
is able. I would particularly like to recommend the manager for her graceful, welcoming front of house management.
15 May 2025
When I booked two weeks' respite, I mentioned I must elevate my legs every few hours due to Raynaud's disease, causing bad circulation, the only place was my bed. My legs deteriorated with walking. The only help I needed was taking off compression stockings so I could shower and have back and legs
creamed. Once I was shown where to eat/sit, I was able to go alone. Though there would have been physio and exercise daily, activities were boring, too many quizzes. Signature staff came due to a shortage of staff and washing got lost. Paid £4700, expect more, manager did not ask if I would come back!
27 February 2025
The Grange is a truly outstanding nursing home where you, or someone you care about, can live happily, well-supported by friendly staff, in comfortable surroundings. The rooms are bright, warm, well-appointed and exceptionally clean. There are two nurses on duty 24/7 if you require a bit of extra
looking after. There is a lovely restaurant where you can have your meals, or these can be taken in your room if you prefer. There is a menu that changes daily and seasonally. The food is beautifully cooked and served and all dietary needs are taken into account. There is a wide range of activities available on a daily basis to keep you busy, entertained or amused, depending on how you feel on any particular day.
There are communal rooms where residents can meet for coffee, activities or a chat. There is always someone to talk to. It is a very friendly place to be. The management and staff go out of their way to make every individual feel welcome, included and happy.
Latest Reviews for Signature at Reigate Grange
20 March 2026
Residents are very well cared for, respectfully and affectionately, especially by the day staff. There is room for improvement with cleanliness. Bins in rooms are emptied infrequently. In the bistro we have received dirty cutlery and glasses and had to wipe chair seat clean. I feel there could be
more focus on quality v quantity for meals. We were extremely disappointed to see the activities team go- that was really poor at these prices. Good to see this area recovering. Big complaint: coffee machine is always breaking down- needs replacing!
20 March 2026
It was perfect for my husband and me
05 March 2026
We had a short notice requirement for an elderly gentleman with no immediate family to take a couple of weeks respite following a hospital stay and before returning home.
There were a lot of unknowns to deal with, including the fact that we did not initially have contact with his financial power of
attorney which delayed payment of the fees. The Signature team were extremely flexible and pragmatic in helping us through that challenge.
In terms of the stay itself, the teams throughout were kind and supportive and did everything they could to make my relative comfortable.
In summary, this team goes the extra mile.
26 February 2026
We had to find Respite Care for my Mum at short notice and the Team at Reigate Grange could not have been more helpful. The staff and accommodation are fantastic. It is incredibly reassuring to know Mum is safe and thriving in the environment at Reigate Grange. Thank you all!
29 January 2026
We thank everyone at The Reigate Grange for the love and care shown to our mother. She lived to 98, and her final years were made brighter by your compassion, patience, and genuine kindness. Thank you for treating her with such warmth and respect - we could not have wished for a better place for
her. She spent six happy years with you.
21 January 2026
Having viewed a number of car homes, it was clear that Signature at Reigate Grange offered the most complete and nicest facility. The staff have proved to be attentive and caring and take a genuine interest in my father, as well as his care needs. When visiting we are always greeted with a smile and
made to feel welcome.
19 January 2026
I have been very happy with the care received by my father at Signature at Reigate Grange. Since he arrived in July 2026. All the staff are very attentive to his needs, are very caring and dad is really happy here. A real home from home experience. And I sleep easy at night knowing he is safe. Thank
you.
16 January 2026
All very satisfactory and good.
15 January 2026
The staff at Signature have given my mother a home where she was happy and content. The dementia support team has been excellent and their compassion and genuine relationship with my mother outstanding. Would not hesitate to recommend
12 January 2026
My godmother has been a resident at Reigate Grange for over 4 years and they provide excellent care. In the early days she was fully engaged in the wide range of daily activities and was hardly ever in her room. Food is also excellent. She now suffers from advanced dementia and is being very well
cared for on the dementia floor in the same building. The team have dealt with a wide range of challenges as her dementia has advanced and I have always felt that she is safe and well cared for. I can track her daily life on Relatives Gateway and the staff are very proactive if there are any problems, illnesses, medical concerns. They always contact me to brief me and answer any questions I may have. Reigate Grange is an excellent choice for her. The only reason I have given value for money 4 stars rather than 5 is that it is quite expensive!
09 January 2026
What a wonderful day you all gave us today at the Christmas party, followed by a fabulous buffet. Everyone worked so hard but I am sure everyone appreciated everything you did to make the start of Christmas so memorable. I certainly did. Thank you all.
30 December 2025
My parents were keen to stay together despite the early dementia diagnosis for my father. From our first visit we were impressed by the friendliness and professionalism of all staff. The facilities are incredible and their apartment is perfect for them - a double bedroom, large lounge with a
kitchenette and wet room. There is an abundance of lounges and seating areas for socialising and a café area for meeting family and friends.
The care provided has been first class. The nurses and care staff are very thorough and attentive. They interact with my parents with kindness, patience and great humour. They encourage them to engage in the numerous activities provided. The daily care reports accessible via the relatives gateway are very reassuring for family.
24 December 2025
My cousin has been a resident at The Grange for four years. We visited a few other homes before selecting The Grange and I must say it has lived up to expectations! Yes, the surroundings are of a high standard but it is the care provided by all the staff that stands out as it is exceptional. All the
staff, the manager, the care staff, the nurses, the chef etc., are wonderful. Residents are treated with the utmost care, in a very person-centered manner, where the care provided is adjusted to meet their individual needs. My cousin is very happy at The Grange and looks forward to many more happy days living there.
13 November 2025
Very friendly staff who take great care of mum. We are always welcomed when visiting. Lovely surroundings with great facilities.
17 July 2025
The improvement since my husband moved to Hilltops in just a few months is amazing and I would like to pay tribute to the team who care for him so diligently. They show a kindness and respect that has brought out the best in him. He is happy and I am too as I know he is being well cared for. The
environment is ideal for someone with dementia who wants the freedom to move around, The place is purpose built & well designed to stimulate memories and calmness. He feels the whole team are his friends. I would like to say a huge thanks.
27 June 2025
My mother moved onto the dementia floor of Reigate Grange 4 years ago. After an initial period she became very settled and content. The structure at the Grange is exception from superb management structure, through amazing care to first class catering. She has advanced Alzheimer's and cannot
communicate her needs yet the wonderful care staff have found and established a great bond with her and manage to communicate on a limited verbal level. Alzheimer's is horrible disease which has taken away a large part of my mothers twilight years but it gives me great comfort that she is in the best possible place to cater for her needs.
03 June 2025
From my initial visit Reigate Grange had a friendly and comfortable atmosphere and was only one of the few homes in the area that offered double rooms, allowing my parents to be together. My parents have been resident for 2 months now and have received great support and assistance.
27 May 2025
A lovely care home in beautiful gardens well placed for residents and country walks for the able. The staff are always polite and cheerful and remember your names and ready to sort out problems. family and friends are always made welcome and it is lovely to be encouraged to be as independent as one
is able. I would particularly like to recommend the manager for her graceful, welcoming front of house management.
15 May 2025
When I booked two weeks' respite, I mentioned I must elevate my legs every few hours due to Raynaud's disease, causing bad circulation, the only place was my bed. My legs deteriorated with walking. The only help I needed was taking off compression stockings so I could shower and have back and legs
creamed. Once I was shown where to eat/sit, I was able to go alone. Though there would have been physio and exercise daily, activities were boring, too many quizzes. Signature staff came due to a shortage of staff and washing got lost. Paid £4700, expect more, manager did not ask if I would come back!
27 February 2025
The Grange is a truly outstanding nursing home where you, or someone you care about, can live happily, well-supported by friendly staff, in comfortable surroundings. The rooms are bright, warm, well-appointed and exceptionally clean. There are two nurses on duty 24/7 if you require a bit of extra
looking after. There is a lovely restaurant where you can have your meals, or these can be taken in your room if you prefer. There is a menu that changes daily and seasonally. The food is beautifully cooked and served and all dietary needs are taken into account. There is a wide range of activities available on a daily basis to keep you busy, entertained or amused, depending on how you feel on any particular day.
There are communal rooms where residents can meet for coffee, activities or a chat. There is always someone to talk to. It is a very friendly place to be. The management and staff go out of their way to make every individual feel welcome, included and happy.