Signature at Reigate Grange

50-54 West Street, Reigate RH2 9DB
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9.8 120 Reviews
  • Signature at Reigate Grange, Reigate
Reigate Grange is purpose-built and therefore fit for the purpose of promoting independence whilst keeping people safe. It offers Signature's exceptional residential and nursing care combined with outstanding facilities and services, all within a comfortable, friendly and home-like environment. The home features private apartments that vary from studios to one-bedroom suites. In addition, and in Reigate's dementia community, there are bespoke specialist dementia suites, designed especially to offer unique support for individuals requiring specialist dementia care.

Residents are able to enjoy the three acres of land that Reigate Grange is situated within, as well as nature and wildlife zones. There are regular organised trips out and residents are encouraged and supported to continue enjoying hobbies, both old and new. The atmosphere and ambience of Reigate Grange is evident the minute you enter the stunning reception area. There is a sense of calm, contentment and companionship in the combined café area and for those that prefer their own company, there are comfortable sofas just on the periphery.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 95 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Fahame Aboubacar (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (11)
  • Single Rooms with Ensuite Wet Room (73)
  • Couples/Companion Rooms with Ensuite Wet Room (11)

Signature at Reigate Grange Reviews (120)

9.8

Signature at Reigate Grange has a Review Score of 9.8 (9.817) out of 10, based on 32 reviews in the last 2 years.
Over all time Signature at Reigate Grange has 120 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Signature at Reigate Grange
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Total of 120, showing 1-20
Review from Sarah L (Wife of Resident) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The improvement since my husband moved to Hilltops in just a few months is amazing and I would like to pay tribute to the team who care for him so diligently. They show a kindness and respect that has brought out the best in him. He is happy and I am too as I know he is being well cared for. The environment
is ideal for someone with dementia who wants the freedom to move around, The place is purpose built & well designed to stimulate memories and calmness. He feels the whole team are his friends. I would like to say a huge thanks.
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Review from C M (Daughter of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved onto the dementia floor of Reigate Grange 4 years ago. After an initial period she became very settled and content. The structure at the Grange is exception from superb management structure, through amazing care to first class catering. She has advanced Alzheimer's and cannot communicate
her needs yet the wonderful care staff have found and established a great bond with her and manage to communicate on a limited verbal level. Alzheimer's is horrible disease which has taken away a large part of my mothers twilight years but it gives me great comfort that she is in the best possible place to cater for her needs.
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Review from R P (Son of Resident) published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my initial visit Reigate Grange had a friendly and comfortable atmosphere and was only one of the few homes in the area that offered double rooms, allowing my parents to be together. My parents have been resident for 2 months now and have received great support and assistance.
Reply from Kelly Longhurst, Manager at Signature at Reigate Grange

Thank you so much for your lovely review, we really do appreciate feedback. We are enjoying having your parents with us and they have both settled in well.

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Review from A M (Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely care home in beautiful gardens well placed for residents and country walks for the able. The staff are always polite and cheerful and remember your names and ready to sort out problems. family and friends are always made welcome and it is lovely to be encouraged to be as independent as one
is able. I would particularly like to recommend the manager for her graceful, welcoming front of house management.
Reply from Kelly Longshurst, Client Liaison Co-ordinator at Signature at Reigate Grange

Thank you so much for your kind words and for taking the time to share your thoughts. We're incredibly proud of our home and the dedicated team here at Reigate. Your lovely comments will be shared with the staff - they'll be thrilled to hear them.

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Review from D S (Respite Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I booked two weeks' respite, I mentioned I must elevate my legs every few hours due to Raynaud's disease, causing bad circulation, the only place was my bed. My legs deteriorated with walking. The only help I needed was taking off compression stockings so I could shower and have back and legs creamed.
Once I was shown where to eat/sit, I was able to go alone. Though there would have been physio and exercise daily, activities were boring, too many quizzes. Signature staff came due to a shortage of staff and washing got lost. Paid £4700, expect more, manager did not ask if I would come back!
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Review from Adele C (Wife of Resident) published on 27 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Grange is a truly outstanding nursing home where you, or someone you care about, can live happily, well-supported by friendly staff, in comfortable surroundings. The rooms are bright, warm, well-appointed and exceptionally clean. There are two nurses on duty 24/7 if you require a bit of extra looking
after. There is a lovely restaurant where you can have your meals, or these can be taken in your room if you prefer. There is a menu that changes daily and seasonally. The food is beautifully cooked and served and all dietary needs are taken into account. There is a wide range of activities available on a daily basis to keep you busy, entertained or amused, depending on how you feel on any particular day.
There are communal rooms where residents can meet for coffee, activities or a chat. There is always someone to talk to. It is a very friendly place to be. The management and staff go out of their way to make every individual feel welcome, included and happy.
Reply from Kelly Longhurst, Home Manager at Signature at Reigate Grange

Thank you for finding the time to write this comprehensive 5 star review. Your kind words are really appreciated and will certain assist others who are seeking a similar experience for their loved one(s).

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Review from R A (Respite Resident) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant location, facilities, staff and residents.
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Review from Beverlee E (Niece of Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care was very good, good choice and standard of food. Room was kept clean and my aunt was kept clean, well dressed and cared for with kindness and sympathy.
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Review from B T (Niece of Resident) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my aunt has moved here, she has visibly improved physically and mentally. The staff are wonderful and attentive. The facilities and room very good. Lovely gardens.
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Review from S H (Son of Resident) published on 15 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Parents both very complimentary of all staff and settled in very quickly. Mum has dementia so change is a problem. The fact she settled in so quickly, only shows how good the staff were with her and my father.
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Review from Gail Q (Wife of Resident) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has settled in very well. The staff are lovely and the surroundings beautiful.
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Review from Sarah C (Daughter of Resident) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager has been such a supportive presence for us during this challenging time. Having someone who genuinely cares who has helped us with these important as been amazing, her enthusiasm really shines through. I can't praise this care home enough, all the staff have shown exceptional care and patience
when dealing with my father who can be challenging at times. Their understanding and professionalism have made a significant difference to his quality of life. The food is also truly divine, compliments to the Chef. Thanks again for everything and making my father feel so welcome.
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Review from Gillian S (Daughter of Resident) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were greeted by a lovely warm and friendly lady, who ensured all our needs and questions were catered for. Being up on Hilltop the staff were approachable and made sure Mum has settled.
Reply from Judy Urmossy, Client Liaison Manager at Signature at Reigate Grange

Thank you so much for your lovely comments, we really do appreciate feedback. We are enjoying having Mum with us and she seems to have settled in well in her short time with us.

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Review from J E (Daughter of Resident) published on 29 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has only moved in a month ago. We did have a few teething problems with her routine but this has definitely improved. I think communications can take too long. If I email the call supervisor about my mum, it can take a while for a response. I do have to choose various things like sorting a hospital
bed, phone repositioning and making sure my mum has the appropriate care. Communication needs to be quicker between relatives and the staff.
Reply from Judy Urmossy, Client Liaison Manager at Signature at Reigate Grange

Thank you so much for your review. We appreciate all feedback and have noted your comments. We love having Mum with us and she seems to be settling in well.

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Review from S M (Wife of Resident) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has only been a resident for a few weeks after a long spell in hospital but already the benefits of his move to Reigate Grange are very evident and for the first time in many months I am beginning to relax, knowing that he is truly being well looked after.
Reply from Judy Urmossy, Client Liaison Manager at Signature at Reigate Grange

Thank you for your lovely review, it is truly appreciated. We are so pleased to have made a difference in your husband's care and quality of life.

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Review from Louise D (Daughter of Resident) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Until my mother was poorly and hospitalised and had always promised her that neither she nor my dad would ever go to a care home. I visited Reigate Grange unannounced and from the moment and set foot through the door felt safe and welcomed. Every single staff member smiled at me and said hello. When
Mum arrived she was greeted by name and made to feel so very welcome. I have witnessed excellent care to both my mother and other residents with care needs not only being immediately responded to but proactively noticed. Reigate Grange clearly recognises the triangle of care and the importance of care needs. There's so much more I can say!
Reply from Judy Urmossy, Client Liaison Manager at Signature at Reigate Grange

Thank you so much for taking the time to write such lovely feedback. We are so delighted to have your mum with us, she is a ray of sunshine! We are heartened that you find our home so welcoming, we always try to make each resident feel very special, which they are to us.

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Review from Donatella E (Daughter of Resident) published on 5 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Signature at Reigate Grange from when it opened in 2018. The care she has received, as a resident with Alzheimer's and crippling arthritis, has been nothing but outstanding. The staff treat my mother with the utmost respect. They are patient and kind and genuinely concerned for
her well-being.
Reply from Judy Urmossy, Client Liaison Manager at Signature at Reigate Grange

We love having Mum with us and after so many years, she is an integral part of the Reigate Grange family. We so appreciate your feedback, it means a lot to all of us.

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Review from Elisa N (Daughter of Resident) published on 5 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum lives in Hilltops which is the specialised dementia unit. It has a homely atmosphere and the staff are like family. They are incredible and the service they provide is of the highest quality but is their passion and care that goes beyond. The home is now being run by a new management team who
are dedicated to providing an outstanding service.
Reply from Judy Urmossy, Client Liaison Manager at Signature at Reigate Grange

Thank you so much for your kind words and for recognising the passion our specialist dementia carers put into looking after our residents, it really is a vocation for them.

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Review from M C (Son of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very happy with the care and attention that our mother has received during her time at Hill Tops. We can't thank the support team enough for their friendly support and attitudes in what is a very demanding environment.
Reply from Judy Urmossy, Client Liaison Manager at Signature at Reigate Grange

Thank you so much for taking the time to complete a review and also for your kind words regarding our team. It is greatly appreciated! We take great pride in ensuring we deliver high-quality care to make a difference in our residents and their families' lives. We do appreciate you choosing Reigate Grange as Mum's home.

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Review from B L (Resident) published on 24 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here, all my needs are met by very caring staff, nothing is too much trouble for them.
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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Signature at Reigate Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.817 for Signature at Reigate Grange is calculated as follows: ( (324 Excellents x 5) + (50 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 382 Ratings = 4.817
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Signature at Reigate Grange is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (7)

Fahame

Fahame Aboubacar

Job Title: General Manager Joined: 2023

I was privileged to join Reigate Grange in March 2023 to support the team as Care Services Manager. I was delighted to move into the role of Interim General Manager in June, and then to be confirmed as the General Manager later that year. I’m a qualified Registered Nurse, a dynamic individual with excellent nursing and leadership skills. I have a track record of delivering clinical excellence in a professional manner through direct nursing care. I have deputised for more than 10 years and also worked as Acting Manager. I’m a qualified TTT (Train The Trainer) and also have experience in commissioning new homes. At Reigate Grange, there is a genuine team spirit of cooperation and a passion to deliver the highest quality care. As General Manager, I strive to support this ethos and make our home truly exceptional.

Mariyana

Mariyana Storey

Job Title: Dementia Care Manager Joined: 2020

I first joined Signature in October 2020 as a Care Supervisor in the dementia care community. I was then promoted to the role of Dementia Care Manager. If there is one thing that I've learned in my years of working with people living with dementia it is: the happiest and most fulfilled people are those who devote themselves to something bigger and more unique. There's nothing more rewarding than helping the most vulnerable people to continue to live their lives with dignity and respect.

Sumitha

Sumitha Vijayagangadharan

Job Title: Nursing Care Manager Joined: 2023

I have over 25 years of clinical experience in acute and nursing home settings, holding qualifications in General, Medical, Surgical, Paediatric, Psychiatric, Obstetric and Community Nursing. I’ve earned a State Award of Merit in Medical and Surgical Nursing and completed post-graduation in Gerontological Nursing and end-of-life care in Ireland. Passionate about elderly care, I’ve worked in India, Malaysia, Ireland and the UK, specialising in Acute Stroke units. My goal is to provide dignified care to elderly residents, ensuring peace of mind for residents' loved ones. Progressing into management, I now mentor and empower large teams. I feel privileged to work for Signature where the values of the organisation align with my own.

Kelly

Kelly Longhurst

Job Title: Client Liaison Manager

I absolutely love my role as Client Liaison Manager – welcoming families into our beautiful home and helping new residents settle into life at Reigate Grange is incredibly rewarding.


My background has always been rooted in customer service, giving me a wealth of experience to draw from. Prior to joining Signature, I worked closely with families needing support with mobility equipment. When the opportunity arose to move into the care sector, it felt like a natural next step – one that allowed me to follow my passion for making a meaningful difference in people’s lives.


No two days are ever the same, and it’s a genuine pleasure to work alongside such a fantastic team of colleagues and residents. I’m proud of the outstanding care we deliver here at Reigate Grange and it’s a privilege to be part of a community where residents truly thrive in a beautifully kept home.

Chloe

Chloe Krokidis

Job Title: Activities Manager Joined: 2018

I joined as Wellbeing and Lifestyle Manager in June 2018 as part of the commissioning management team at Reigate Grange and completely new to the care industry. I come from a background within the entertainment industry, an industry I was fortunate to work in for over a decade, working both in hotels and aboard cruise ships as a singer and dancer within the Production Team and Manager of the team. My background has given me a wonderful insight into fantastic customer service and organising and delivering the activities and events within the home has been extremely rewarding on a daily basis. Since being with Signature I have also been fortunate enough to have completed my Hospitality Manager certificate, specialising in Conference and Events Management. I honestly thought leaving the entertainment industry that I would never find a job I enjoyed as much, yet my time here at Reigate Grange has been amazing and extremely fulfilling.

Karen

Karen Matthews

Job Title: Wellbeing and Lifestyle Supervisor Joined: 2023

I was welcomed to Signature at Reigate Grange in August 2023. I have worked in care for roughly 10 years in another Signature care home. I have worked in both the Care and Activities Departments. Activities are my passion as I enjoy being able to spend time with residents and listening to their life stories. If I am able to make our residents happy and smile, I feel I have successfully fulfilled my job.

Dean

Dean Ferrari

Job Title: Maintenance Manager Joined: 2023

I started at a previous Signature home as a Maintenance Assistant, progressing to be Manager and moved to Reigate Grange in 2023. Prior to coming into the care industry, I enjoyed renovating houses and did a lot of travelling for work. I thoroughly enjoy working here at Reigate and strive to keep the home and grounds to an excellent standard for our residents.

Frequently Asked Questions about Signature at Reigate Grange

What types of Care is Signature at Reigate Grange registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Signature at Reigate Grange have?

There are 73 Single Rooms and 11 Couples/Companion Rooms.

What are the Facilities & Services at Signature at Reigate Grange?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Signature at Reigate Grange to the centre of Reigate?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Signature at Reigate Grange to verify any information. View our terms and conditions. Signature at Reigate Grange has an Enhanced Service - more info.