Signature at Reigate Grange

50-54 West Street, Reigate RH2 9DB
Review Us
9.8 128 Reviews
  • Signature at Reigate Grange, Reigate
Reigate Grange is purpose-built and therefore fit for the purpose of promoting independence whilst keeping people safe. It offers Signature's exceptional residential and nursing care combined with outstanding facilities and services, all within a comfortable, friendly and home-like environment. The home features private apartments that vary from studios to one-bedroom suites. In addition, and in Reigate's dementia community, there are bespoke specialist dementia suites, designed especially to offer unique support for individuals requiring specialist dementia care.

Residents are able to enjoy the three acres of land that Reigate Grange is situated within, as well as nature and wildlife zones. There are regular organised trips out and residents are encouraged and supported to continue enjoying hobbies, both old and new. The atmosphere and ambience of Reigate Grange is evident the minute you enter the stunning reception area. There is a sense of calm, contentment and companionship in the combined café area and for those that prefer their own company, there are comfortable sofas just on the periphery.

Care Provided by Signature at Reigate Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 95 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £2080
  • Self-Funded Residential Dementia Care: from £2250
  • Self-Funded Nursing Care: from £2080
  • Self-Funded Nursing Dementia Care: from £2250
  • RESPITE Self-Funded Residential Care: from £2496
  • RESPITE Self-Funded Residential Dementia Care: from £2700
  • RESPITE Self-Funded Nursing Care: from £2496
  • RESPITE Self-Funded Nursing Dementia Care: from £2700

These prices are only a guideline, please contact Signature at Reigate Grange to find out the exact price for your requirements.

Contact Signature at Reigate Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Signature at Reigate Grange to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Fahame Aboubacar (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (11)
  • Single Rooms with Ensuite Wet Room (73)
  • Couples/Companion Rooms with Ensuite Wet Room (11)

Signature at Reigate Grange Reviews (128)

9.8

Signature at Reigate Grange has a Review Score of 9.8 (9.830) out of 10, based on 39 reviews in the last 2 years.
Over all time Signature at Reigate Grange has 128 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Signature at Reigate Grange
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Total of 128, showing 21-40
Review from Gail Q (Wife of Resident) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has settled in very well. The staff are lovely and the surroundings beautiful.
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Review from Sarah C (Daughter of Resident) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager has been such a supportive presence for us during this challenging time. Having someone who genuinely cares who has helped us with these important as been amazing, her enthusiasm really shines through. I can't praise this care home enough, all the staff have shown exceptional care and patience
when dealing with my father who can be challenging at times. Their understanding and professionalism have made a significant difference to his quality of life. The food is also truly divine, compliments to the Chef. Thanks again for everything and making my father feel so welcome.
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Review from Gillian S (Daughter of Resident) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were greeted by a lovely warm and friendly lady, who ensured all our needs and questions were catered for. Being up on Hilltop the staff were approachable and made sure Mum has settled.
Reply from Judy Urmossy, Client Liaison Manager at Signature at Reigate GrangeThank you so much for your lovely comments, we really do appreciate feedback. We are enjoying having Mum with us and she seems to have settled in well in her short time with us.
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Review from J E (Daughter of Resident) published on 29 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has only moved in a month ago. We did have a few teething problems with her routine but this has definitely improved. I think communications can take too long. If I email the call supervisor about my mum, it can take a while for a response. I do have to choose various things like sorting a hospital
bed, phone repositioning and making sure my mum has the appropriate care. Communication needs to be quicker between relatives and the staff.
Reply from Judy Urmossy, Client Liaison Manager at Signature at Reigate GrangeThank you so much for your review. We appreciate all feedback and have noted your comments. We love having Mum with us and she seems to be settling in well.
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Review from S M (Wife of Resident) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has only been a resident for a few weeks after a long spell in hospital but already the benefits of his move to Reigate Grange are very evident and for the first time in many months I am beginning to relax, knowing that he is truly being well looked after.
Reply from Judy Urmossy, Client Liaison Manager at Signature at Reigate GrangeThank you for your lovely review, it is truly appreciated. We are so pleased to have made a difference in your husband's care and quality of life.
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Review from Louise D (Daughter of Resident) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Until my mother was poorly and hospitalised and had always promised her that neither she nor my dad would ever go to a care home. I visited Reigate Grange unannounced and from the moment and set foot through the door felt safe and welcomed. Every single staff member smiled at me and said hello. When
Mum arrived she was greeted by name and made to feel so very welcome. I have witnessed excellent care to both my mother and other residents with care needs not only being immediately responded to but proactively noticed. Reigate Grange clearly recognises the triangle of care and the importance of care needs. There's so much more I can say!
Reply from Judy Urmossy, Client Liaison Manager at Signature at Reigate GrangeThank you so much for taking the time to write such lovely feedback. We are so delighted to have your mum with us, she is a ray of sunshine! We are heartened that you find our home so welcoming, we always try to make each resident feel very special, which they are to us.
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Review from Donatella E (Daughter of Resident) published on 5 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Signature at Reigate Grange from when it opened in 2018. The care she has received, as a resident with Alzheimer's and crippling arthritis, has been nothing but outstanding. The staff treat my mother with the utmost respect. They are patient and kind and genuinely concerned for
her well-being.
Reply from Judy Urmossy, Client Liaison Manager at Signature at Reigate GrangeWe love having Mum with us and after so many years, she is an integral part of the Reigate Grange family. We so appreciate your feedback, it means a lot to all of us.
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Review from Elisa N (Daughter of Resident) published on 5 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum lives in Hilltops which is the specialised dementia unit. It has a homely atmosphere and the staff are like family. They are incredible and the service they provide is of the highest quality but is their passion and care that goes beyond. The home is now being run by a new management team who
are dedicated to providing an outstanding service.
Reply from Judy Urmossy, Client Liaison Manager at Signature at Reigate GrangeThank you so much for your kind words and for recognising the passion our specialist dementia carers put into looking after our residents, it really is a vocation for them.
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Review from M C (Son of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very happy with the care and attention that our mother has received during her time at Hill Tops. We can't thank the support team enough for their friendly support and attitudes in what is a very demanding environment.
Reply from Judy Urmossy, Client Liaison Manager at Signature at Reigate GrangeThank you so much for taking the time to complete a review and also for your kind words regarding our team. It is greatly appreciated! We take great pride in ensuring we deliver high-quality care to make a difference in our residents and their families' lives. We do appreciate you choosing Reigate Grange as Mum's home.
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Review from Harry G (Resident) published on 24 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I feel that we are getting the best care possible. Management are approachable and usually deals adequately with any problems that arise. The food is adequate but uninspiring in preparation and presentation. A more imaginative approach would be welcome.
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Review from B A (Husband of Resident) published on 23 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident at Reigate Grange for nearly three years. During this time and despite several management changes I have never had cause to worry about the standard of care, which has always been second to none. Many individual carers excel and under the new management team, the atmosphere
is friendly and positive. The environment and the standard of care are both excellent.
Reply from Judy Urmossy, Client Liaison Manager at Signature at Reigate GrangeThank you for your kind words, we really do appreciate feedback. We are delighted to know that the new management team is working out so well and the atmosphere in our home is positive and friendly. Our aim has been to create the nicest environment for our residents to live and thrive in.
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Review from J D (Daughter of Resident) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed at Reigate Grange for two weeks of respite care in January this year. She was looked after so well, with care and thoughtfulness, which is so important as my mother has moderate Alzheimer’s disease. Every member of staff from the receptionists to the nurses were kind and considerate
and went out of their way to make my mum’s stay special. It worked so well that we are now moving my mum into Reigate Grange as a permanent resident from April as there is no place that could be better for her.
Reply from Judy Urmossy, Client Liaison Manager at Signature at Reigate GrangeThank you so much for your lovely feedback. All the team here strive to provide the best care possible for every one of our residents whether they are with us for a couple of weeks or longer. We are delighted to see Mum settling in and thriving in the short time she has been with us, she is throwing herself into all the activities and really enjoying being part of our family.
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Review from D C (Resident) assisted by family/friend published on 10 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident at the Grange for 5 months and I have nothing but praise for the kind and friendly staff. I have always been looked after with thoughtfulness, patience and good humour. The home is purpose-built with wonderful facilities. It's light, beautifully furnished and warm. The meals are
quite delicious and there is always a choice available. There are plenty of activities should you wish to join in. All in all, a perfect home.
Reply from Judy Urmossy, Client Liaison Manager at Signature at Reigate GrangeThank you so much for your detailed review and kind words. We are delighted you have settled in so well and are enjoying our delicious food and varied activity program which we put so much thought into in liaison with our residents.
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Review from Anna C (Daughter of Resident) published on 11 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Reigate Grange having been diagnosed with heart failure so her move was a very stressful time. The staff were extremely supportive of all of us while we were processing her sudden downturn in health. Everyone was incredibly caring and looked after Mum so well. Having been in hospital
for several weeks, she wasn't very interested in food but staff offered alternatives and often found something she would like even if it wasn't on the menu. Porridge at 6pm was no hassle if that was what she wanted! Despite her dislike of asking for help, she soon realised that they were very happy to help and she became willing to ask as she never felt that her needing something was a trouble. On the one occasion that there was a misunderstanding between myself and the nursing staff, I raised my concern with the manager and it was immediately addressed and the misunderstanding cleared up. I can't recommend it highly enough. If I ever need nursing care, it is where I would go.
Reply from Jan Marples, Client Liaison Manager at Signature at Reigate GrangeThank you so much for sharing your experience with us, and for the recommendation. Personal accounts like this can be so helpful and reassuring to others. Thank you for taking the time to talk about you and your Mum's journey. Wishing you all the best.
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Review from Warren G (Son of Resident) published on 8 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved our parents to Reigate Grange from another local residential care home. The difference in the level of service was a significant improvement on what we had previously experienced. The staff are professional, attentive and caring, the facilities are modern, well appointed and very clean. We
have seen a noticeable improvement in our parent's well-being and their participation in the numerous and varied activities that Reigate Grange makes available to the residents.
Reply from Jan Marples, Client Liaison Manager at Signature at Reigate GrangeMany thanks for taking the time to submit this review. It's very kind. You're quite right to highlight the importance of the activities on offer at Reigate Grange. Some gentle encouragement to take part in an exercise class or art class for example, can make all the difference to someone's wellbeing. Thanks again.
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Review from Gisela J (Wife of Resident) published on 8 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was very reluctant to go into a care home, but it was necessary that he did so. He enjoyed his stay and would happily go back if need be. The facilities are excellent and so is the food. The staff are very attentive and friendly. I would highly recommend Signature Grange and if I myself ever
need to go into a care home in the future that is the place where I would like to be. It is beautiful and more like a 5 star hotel rather than a care home.
Reply from Jan Marples, Client Liaison Manager at Signature at Reigate GrangeThank you for these kind words. It was our absolute pleasure to look after your husband during his respite stay. We're pleased that we were able to help. Should the need for a respite stay arise again, you will both be welcomed back with open arms. Feel free to drop in to Reigate Grange for a coffee and cake at any time. Sending you our best wishes.
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Review from Lynn B (Daughter of Resident) published on 1 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Reigate Grange assisted living over five years ago. For the last six months she moved to the dementia floor. The team under the supervision of the new manager have been amazing. Respectful, supportive, inclusive and kind are just some of the words I would use to describe her care.
The staff-to-residents ratio is very good. There is always someone around to talk to. My mother sadly passed away in January but I can’t thank the staff enough for their amazing care and support both to my mother and our family. I would thoroughly recommend the Reigate Grange Signature care home.
Reply from Jan Marples, Client Liaison Manager at Signature at Reigate GrangeYour mother was such a valued and respected member of the Reigate Grange and community. We were privileged to be able to care for her. Please extend our condolences to the family, and thank you so much for taking the time to share your experience.
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Review from Kate C (Daughter of Resident) published on 28 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother and I moved our parents to Signature at Reigate Grange last November. They had been at another residential home since July 2018 that had deteriorated in many ways.
Mum and Dad have different levels of Alzheimer's and vascular dementia, among other ailments but since moving, they are a lot
more content and comfortable. All the staff at Reigate Grange have been kind and helpful.
We have been very impressed with how our parents are being looked after and how much better they are in themselves. The team of carers have been fabulous, encouraging them to join in with the activities – which is not an easy task!
The staff also keep me updated – whether it is to do with changes in their medication, that they have had a haircut or a visit from the chiropodist, or that they have managed to encourage Mum to join in with the carol concert or other afternoon activities.
My stress and worry levels have reduced greatly since Mum and Dad have been at Reigate Grange. I cannot thank the team enough.
Reply from Jan Marples, Client Liaison Manager at Signature at Reigate GrangeThank you for this amazing testimonial. It's so helpful for other families to read first-hand accounts of life at Reigate Grange. The team have thoroughly enjoyed seeing the progress that your parents have made. Once again, thanks for taking the time to submit this review.
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Review from K K (Daughter of Resident) published on 14 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It has been an extremely challenging year, having a loved one with a dementia diagnosis. The team at Reigate Grange have supported us as a family and most importantly has treated my father with respect and as an individual from the assessment process to admission. The nurturing environment has been
so welcoming for Dad, staff have shown a genuine interest in him and he seems very happy. It is so good to see a smile on his face and for us as a family to know he is safe and comfortable. Thank you.
Reply from Jan Marples, Client Liaison Manager at Signature at Reigate GrangeFirstly, thank you for taking the time to summarise your experience. We were so pleased to be able to help and support you, your mother and the family during such a difficult time. It's a total pleasure to be able to care for your father in Hilltops. Thank you.
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Review from Tim N (Son of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have known Reigate Grange since it opened in 2018. My father-in-law had dementia and had a happy and well-cared-for time in the dementia unit Hilltops; he passed away during Covid.
My father had a very well-appointed residential care apartment for over four years. He liked to be independent, which
the home facilitated, while also keeping an eye on him to ensure his safety and well-being. The home is welcoming, homely and receptive to suggestions. The activities team is great. The food, particularly more recently, was excellent; the family enjoyed Christmas and birthday meals provided by the catering team. As a widower, Dad really appreciated the comfort, company and care in the home.
Sadly, my father passed away at the end of 2023. During his final weeks of end-of-life care, the staff were fantastic. As well as providing super care, nursing and medical attention, they were also immensely supportive of the family, for which we will always be very grateful.
Thank you, Reigate Grange!
Reply from Jan Marples, Client Liaison Manager at Signature at Reigate GrangeMany thanks for your kind words, Tim. Your family have been part of the Reigate Grange community since we opened five years ago. It has been a pleasure to come to know you all, and it was our privilege to care for your father during his final weeks. Thank you for taking the time to submit this review.
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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Signature at Reigate Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.830 for Signature at Reigate Grange is calculated as follows: ( (400 Excellents x 5) + (55 Goods x 4) + (6 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 465 Ratings = 4.83
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Signature at Reigate Grange is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

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Meet the Team (6)

Fahame

Fahame Aboubacar

Job Title: General Manager Joined: 2023

I was privileged to join Reigate Grange in March 2023 to support the team as Care Services Manager. I was delighted to move into the role of Interim General Manager in June, and then to be confirmed as the General Manager later that year. I’m a qualified Registered Nurse, a dynamic individual with excellent nursing and leadership skills. I have a track record of delivering clinical excellence in a professional manner through direct nursing care. I have deputised for more than 10 years and also worked as Acting Manager. I’m a qualified TTT (Train The Trainer) and also have experience in commissioning new homes. At Reigate Grange, there is a genuine team spirit of cooperation and a passion to deliver the highest quality care. As General Manager, I strive to support this ethos and make our home truly exceptional.

Mariyana

Mariyana Storey

Job Title: Dementia Care Manager Joined: 2020

I first joined Signature in October 2020 as a Care Supervisor in the dementia care community. I was then promoted to the role of Dementia Care Manager. If there is one thing that I've learned in my years of working with people living with dementia it is: the happiest and most fulfilled people are those who devote themselves to something bigger and more unique. There's nothing more rewarding than helping the most vulnerable people to continue to live their lives with dignity and respect.

Lesley

Lesley Loizou

Job Title: Client Liaison Manager

I have been working in the care sector for over 15 years and am delighted to join the team at Signature at Reigate Grange. The home has gone from strength to strength over the past few years and has built an impressive reputation for delivering outstanding care alongside exceptional hospitality services. Signature’s approach to person-centred care is not only amplified through robust and bespoke care plans, but through a range of meaningful activities both within the home and the local community. With so many features on offer, including fine dining and wellbeing facilities, I would be proud to welcome you for a tour and to discuss how we can support your future care needs.

Dean

Dean Ferrari

Job Title: Maintenance Manager Joined: 2023

I started at a previous Signature home as a Maintenance Assistant, progressing to be Manager and moved to Reigate Grange in 2023. Prior to coming into the care industry, I enjoyed renovating houses and did a lot of travelling for work. I thoroughly enjoy working here at Reigate and strive to keep the home and grounds to an excellent standard for our residents.

Holly

Holly Durban

Job Title: Hospitality Supervisor Joined: 2025

I’ve spent most of my professional life in hospitality, but a few years ago I realised I wanted to do something more meaningful and rewarding. That decision led me to the care sector and ultimately to Signature at Reigate Grange.


Since joining the team, I’ve progressed from Hospitality Assistant to Hospitality Supervisor, and now manage the Activities Department. I love engaging with our residents every day and creating fun, thoughtful activities that they can truly look forward to.


What motivates me most is building a warm, vibrant atmosphere where residents feel valued, entertained, and cared for. It’s a real privilege to be part of their lives and to help make each day a little brighter.

Bruno

Bruno Morao

Job Title: Head Chef Joined: 2025

Bruno Morao is the talented Head Chef at Reigate Grange Care Home, where he leads the kitchen team in delivering exceptional dining experiences for residents.


Bruno first joined Reigate Grange as Sous Chef in February 2024, bringing over 15 years of experience in the care sector catering. His dedication and passion for food led to his promotion to Head Chef in May 2025.


Originally from Portugal, Bruno has lived in England for more than 20 years and earned his professional chef qualifications here. He is passionate about creating delicious, nutritious meals with a particular love for Mediterranean cuisine.


Bruno is committed to designing seasonal menus that celebrate fresh, high-quality ingredients and meet the diverse dietary needs of residents. His approach to food is centred on teamwork, creativity, and making every meal a memorable experience.

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