Signature at Reigate Grange

50-54 West Street, Reigate RH2 9DB
Review Us
9.8 120 Reviews
  • Signature at Reigate Grange, Reigate
Reigate Grange is purpose-built and therefore fit for the purpose of promoting independence whilst keeping people safe. It offers Signature's exceptional residential and nursing care combined with outstanding facilities and services, all within a comfortable, friendly and home-like environment. The home features private apartments that vary from studios to one-bedroom suites. In addition, and in Reigate's dementia community, there are bespoke specialist dementia suites, designed especially to offer unique support for individuals requiring specialist dementia care.

Residents are able to enjoy the three acres of land that Reigate Grange is situated within, as well as nature and wildlife zones. There are regular organised trips out and residents are encouraged and supported to continue enjoying hobbies, both old and new. The atmosphere and ambience of Reigate Grange is evident the minute you enter the stunning reception area. There is a sense of calm, contentment and companionship in the combined café area and for those that prefer their own company, there are comfortable sofas just on the periphery.
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Care Provided by Signature at Reigate Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 95 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Signature at Reigate Grange to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Signature at Reigate Grange to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Fahame Aboubacar (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (11)
  • Single Rooms with Ensuite Wet Room (73)
  • Couples/Companion Rooms with Ensuite Wet Room (11)

Signature at Reigate Grange Reviews (120)

9.8

Signature at Reigate Grange has a Review Score of 9.8 (9.817) out of 10, based on 32 reviews in the last 2 years.
Over all time Signature at Reigate Grange has 120 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Signature at Reigate Grange
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Total of 120, showing 81-100
Review from M S (Son of Resident) published on 30 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the best care home we have seen. The facilities are first class and the staff are happy and caring. The feel at Reigate Grange is more like a luxury hotel than a care home and all the staff are friendly and made my parents feel at home. The restaurant is very good and serves a high standard
menu. The activities are many and varied and all the residents seem very content.
Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you so much for taking the time to share your wonderful views of us here at Reigate Grange. We pride ourselves on creating a first-class experience for our residents and families and so your review is music to my ears. I will take great pleasure in sharing your review with my team. Warmest regards, Sarah-Jane.

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Review from B C (Next of Kin) published on 30 December 2019 Submitted via Website • Report
Overall Experience 2.0 out of 5
Poor leadership and weak management. This affected staff morale and consequently care. Many carers had no real depth of understanding dementia. A lovely physical environment with lots going on but sadly lacking in skilled carers and good leadership. Most staff warm and friendly and some exceptionally
good at their job. Others not so. Quite a quick staff turnover with great staff moving on and sadly a reliance on agency staff.
Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you for taking the time to give feedback on your experience of Reigate Grange from ten months ago and for highlighting areas you found to be in need of focus. I am pleased to hear that you feel we have some exceptionally good staff along with a lovely physical environment with lots going on and I will take great pleasure in feeding this back to my team. Warmest regards, Sarah-Jane.

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Review from B P (Husband of Resident) published on 25 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Tremendous care, support and encouragement towards successful recovery of my wife following a major operation.
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Review from Rosemary P (Respite Resident) published on 25 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was a convalescent resident here for approximately four months from June to November 2019, arriving straight from hospital after a serious fall. The care and kindness I experienced here was largely instrumental in my steady and speedy recovery. Everyone I came into contact with was patient, friendly
and encouraging and many became more like friends. The management team took a very professional interest in my progress.
Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you so much for such a fabulous review. I speak on behalf of all of my team when I say it has been an absolute pleasure to care for you during your amazing recovery. My team will be thrilled when they read this review. Warmest regards, Sarah-Jane.

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Review from R S (Daughter of Resident) published on 10 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy to recommend the Grange where my mother stayed for 6 weeks. She was very happy there. Her medical needs were well managed and we can't speak highly enough of the staff who were unfailingly helpful, cheerful and friendly (and that's everyone from reception to housekeeping to nurses to
carers and other staff). They welcomed her in a genuine and warm manner and really enhanced her stay by their positivity and consideration. For us, the family, it was wonderful knowing that our mother was being well cared for. But it was the emotional and social benefits of staying at the Grange that took us by surprise. Our mother really benefited from the sense of community at the Grange and the opportunity to engage with so many people on a daily basis and to dip into some of the many activities on offer.
Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you so much for taking the time to review us. I am absolutely delighted to read about our community and the positive impact it had. I am so proud of my team for their endless ability to fill Reigate Grange with love, kindness and fun!
I will take great delight in sharing your review with my team.
Very warmest regards.

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Review from N C (Daughter of Resident) published on 26 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the outset, initial viewing to moving in, all the staff couldn't have been more welcoming in continuation. The staff take the time to know each resident and have been very supportive of my farther, taking their time. On visiting one day this week, to see my farther dancing and getting everyone
else up, with a huge smile across his face was priceless!
Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you so much for taking the time to submit a review. It was so lovely to hear about your recent experience whilst visiting us. Music and dancing play such a huge part in our residents lives and I'm thrilled you were able to witness this. I will take great pleasure in sharing your feedback with my team. Warmest regards Sarah-Jane.

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Review from M H (Husband of Resident) published on 11 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first visit before my wife, who suffers from dementia, became a resident blew away my senses - it was an 'Alice in Wonderland' experience. The practical features of the building and gardens are extremely clever, but all that would be meaningless without the wonderful staff. They are a revelation
in kindness and empathy, patience and understanding of human frailties.
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Review from S W (Daughter of Resident) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough, the environment and care are amazing and compared to the previous home which was like "Gods waiting room" this is so refreshing. It feels like a home to live life and enjoy, the staff and residents seem happy and smiley most of the time (we all have off days) and there
is no nursing home smell or feel as you walk in. If I had to choose a home myself this would be the one I would like.
Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you so much for taking the time to review us here at Reigate Grange. Reigate Grange certainly is a place to live life and enjoy! I will take great pleasure in sharing your kind words with my team.
warmest regards
General Manager

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Review from C A (Daughter of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been extremely satisfied with the care Mum has received at Reigate Grange.
There is a lovely atmosphere and all of the staff are very kind and caring.
The online portal gives a lot of reassurance and the Activity Newsletter is lovely to receive.
Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you so much for your review and for scoring us a resounding 5 across the board! This is music to my ears and our team will be delighted to read your views. This is the first time our newsletter has received a mention, our Activities Manager will be delighted when she reads this as a lot of work goes into capturing the events of the month and so it's brilliant to learn it is well received. Thank you once again. Warmest regards Sarah-Jane.

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Review from Peter R (Son of Resident) published on 17 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother recently stayed at The Grange and I have nothing but positive feedback for the whole experience. She was well cared for, day and night, and I was impressed with how the staff always had time to stop and have a chat or joke with her. The facilities are first rate with comfortable seating areas
throughout the home - inside and out - creating a sense of community and encouraging mixing within the residents.
The restaurant food was first class with light and more hearty options together with friendly and helpful staff. Our entire family from ages 10 to 50 plus 2 dogs were always warmly welcomed by the reception and care staff.
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Review from Sophie H (Granddaughter of Resident) published on 23 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We celebrated my Granny's 96th birthday here at Reigate Grange. We were able to take over the bar/restaurant area for a private family get together and meal - (there were 18 of us!)
They put on an amazing meal and we were able to use the area all afternoon with no pressure on time.
The carers were
on call if we needed them to assist Granny, the meal and service was wonderful! - it was so lovely to be able to celebrate all together as Granny is now not able to go anywhere without easy disabled access.
We have been delighted with the care Granny receives, the carers are wonderful and Granny is happy, therefore so are we!
Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you so much for taking the time to review us and especially the fabulous birthday party! It is very important to us that families feel able to come to us and celebrate in style! It was always my dream that Reigate Grange would excel at times like this and it sounds as if we did just that!
I will take great pleasure in sharing your feedback with my team.
Warmest regards.

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Review from C C (Nephew of Resident) published on 22 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was our first experience of selecting a care home for an elderly relative. Thankfully the client liaison manager from Reigate Grange really understood and empathised with the difficulty of supporting a relative to make that initial move into a care home. We have been so very pleased with the standard
of care provided.
The building is lovely but most of all the staff and managers do show genuine care, interest and professionalism looking after the residents. They put a lot of thought into the activities for residents. All the staff have a positive and friendly attitude. Some of the admin processes can be inconsistent and not as user-friendly as you would expect. However, that does not detract from the confidence they give us that our relative is genuinely well cared for. We have seen a real imporvement in my aunt, who is now back to her old happy self.
Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you for taking the time to review us here at Reigate Grange. I am so pleased that your experience has been so positive and I will personally share this feedback with my team. Our Client Liaison Team are just fabulous and really understand the challenges families face when looking at elder care options for their families. My team will be thrilled to read this!
Warmest regards
Sarah-Jane

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Review from Lorraine S (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very welcoming, friendly and caring environment. Anybody who is fortunate enough to live here is very lucky indeed.
Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you for taking the time to review us and for your kind words. I will take pleasure in sharing with my Team.
Warmest regards
General manager

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Review from Marcia M (Daughter of Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad had been cared for in his own home until September and up until then, he had the minimal of care. The carer never washed Dad, got him dressed etc. Now, since being in Reigate Grange he is washed, shaved, dressed beautifully and is well looked after and entertained with activities. It is wonderful
for our family to see him so well and contented. Well done Reigate Grange.
Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you so much for taking the time to review us here at Reigate Grange. I can speak for all of my Team when I say it is an absolute pleasure to be able to care for your Father. My Team will be delighted to read your kind words. Thank you once again
Warmest regards.

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Review from Paul F (Son of Resident) published on 24 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management show real compassion and respect and interest in their guests. The activities include all and are varied. The Hilltop's community activities are enjoyable and stimulating and the singing and dancing especially meets their needs. Reigate Grange has managed to achieve a proper
genuine 'home from home' where others don't.
Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you so much for taking the time to review us and for your kind words. Our vision has always been to provide a "home from home" experience so it's great to hear we have achieved this. I will take great pleasure in sharing your review with my team and in particular the Hilltops and Activities Teams. Thank you once again.
Warmest Regards,
Sarah-Jane.

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Review from J E (Daughter-in-law of Resident) published on 18 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall my mother-in-law enjoyed her month at Reigate Grange. She settled in well and very quickly seemed to get into a daily routine. There always seemed to be activities available to join in with, although I do not think she really made the most of this.
Everyone seemed very welcoming and friendly
when we visited and she has mentioned since leaving that she did enjoy her time at Reigate Grange.
Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you for taking the time to feedback on your mother-in-law's experience at Reigate Grange. We really enjoyed having your mother-in-law stay with us and I'm glad that it was a pleasant experience for everyone. I will take delight in sharing your review with my team.
Warmest regards

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Review from J E (Granddaughter of Resident) published on 18 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My granny settled in really well at The Grange and got along with all the staff. She enjoyed sitting in the cafe chatting to the other residents and visitors.
The activities carried out were very inclusive, such as a trip to the garden centre, or the pub for lunch.
I had a lovely time sitting listening
to a jazz band with Gran. It brought back lovely memories for her.
Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Wow! Thank you for such a lovely review. I'm thrilled to hear that the activities went down well. It's important to us that we listen to what our residents want to do and that we involve families in enjoying the moments we create. My team are going to love reading this review! Many thanks.

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Review from A E (Son of Resident) published on 18 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Following a stroke in October my mother came to Reigate Grange for respite care. We found Reigate Grange just what our mother needed. The staff were excellent and nothing was too much for them to resolve. My mother described Reigate Grange as a 'posh cruise ship' in appearance. Following excellent care
our mother was able to return home, but we would not rule out her returning back.
Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you for taking the time to review us! A posh cruise ship is a great way to describe us and this always brings a smile to my face. What makes your review even more special is the fact that your mother was able to return home. It has been an absolute pleasure to care for your mother during her recuperation and I will take great pleasure in sharing this review with my team. Thank you once again.

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Review from Denyse B (Daughter of Resident) published on 22 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Living so far away, it has been a delight to see Mum so well settled. She has good relationships with some of the staff and is taking part in many of the activities available. The greatest gift came last night when returned from the theatre and Mum said "ahh, I'm home"! I can return to my home knowing
Mum is happier than she has been and I have met and know her carers.
Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you so much for such a lovely review. I am so pleased to hear that Mum has settled in so well and thinks of us as home! I can't wait to share your feedback with my team.


Warmest regards
Sarah-Jane

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Review from Howard M (Resident) published on 22 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Comfortable and I enjoy being looked after.
Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Many thanks for taking the time to review Reigate Grange. we will take absolute delight in looking after you :0)


Warmest regards
Sarah-Jane

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Signature at Reigate Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.817 for Signature at Reigate Grange is calculated as follows: ( (324 Excellents x 5) + (50 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 382 Ratings = 4.817
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Signature at Reigate Grange is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (7)

Fahame

Fahame Aboubacar

Job Title: General Manager Joined: 2023

I was privileged to join Reigate Grange in March 2023 to support the team as Care Services Manager. I was delighted to move into the role of Interim General Manager in June, and then to be confirmed as the General Manager later that year. I’m a qualified Registered Nurse, a dynamic individual with excellent nursing and leadership skills. I have a track record of delivering clinical excellence in a professional manner through direct nursing care. I have deputised for more than 10 years and also worked as Acting Manager. I’m a qualified TTT (Train The Trainer) and also have experience in commissioning new homes. At Reigate Grange, there is a genuine team spirit of cooperation and a passion to deliver the highest quality care. As General Manager, I strive to support this ethos and make our home truly exceptional.

Mariyana

Mariyana Storey

Job Title: Dementia Care Manager Joined: 2020

I first joined Signature in October 2020 as a Care Supervisor in the dementia care community. I was then promoted to the role of Dementia Care Manager. If there is one thing that I've learned in my years of working with people living with dementia it is: the happiest and most fulfilled people are those who devote themselves to something bigger and more unique. There's nothing more rewarding than helping the most vulnerable people to continue to live their lives with dignity and respect.

Sumitha

Sumitha Vijayagangadharan

Job Title: Nursing Care Manager Joined: 2023

I have over 25 years of clinical experience in acute and nursing home settings, holding qualifications in General, Medical, Surgical, Paediatric, Psychiatric, Obstetric and Community Nursing. I’ve earned a State Award of Merit in Medical and Surgical Nursing and completed post-graduation in Gerontological Nursing and end-of-life care in Ireland. Passionate about elderly care, I’ve worked in India, Malaysia, Ireland and the UK, specialising in Acute Stroke units. My goal is to provide dignified care to elderly residents, ensuring peace of mind for residents' loved ones. Progressing into management, I now mentor and empower large teams. I feel privileged to work for Signature where the values of the organisation align with my own.

Kelly

Kelly Longhurst

Job Title: Client Liaison Manager

I absolutely love my role as Client Liaison Manager – welcoming families into our beautiful home and helping new residents settle into life at Reigate Grange is incredibly rewarding.


My background has always been rooted in customer service, giving me a wealth of experience to draw from. Prior to joining Signature, I worked closely with families needing support with mobility equipment. When the opportunity arose to move into the care sector, it felt like a natural next step – one that allowed me to follow my passion for making a meaningful difference in people’s lives.


No two days are ever the same, and it’s a genuine pleasure to work alongside such a fantastic team of colleagues and residents. I’m proud of the outstanding care we deliver here at Reigate Grange and it’s a privilege to be part of a community where residents truly thrive in a beautifully kept home.

Chloe

Chloe Krokidis

Job Title: Activities Manager Joined: 2018

I joined as Wellbeing and Lifestyle Manager in June 2018 as part of the commissioning management team at Reigate Grange and completely new to the care industry. I come from a background within the entertainment industry, an industry I was fortunate to work in for over a decade, working both in hotels and aboard cruise ships as a singer and dancer within the Production Team and Manager of the team. My background has given me a wonderful insight into fantastic customer service and organising and delivering the activities and events within the home has been extremely rewarding on a daily basis. Since being with Signature I have also been fortunate enough to have completed my Hospitality Manager certificate, specialising in Conference and Events Management. I honestly thought leaving the entertainment industry that I would never find a job I enjoyed as much, yet my time here at Reigate Grange has been amazing and extremely fulfilling.

Karen

Karen Matthews

Job Title: Wellbeing and Lifestyle Supervisor Joined: 2023

I was welcomed to Signature at Reigate Grange in August 2023. I have worked in care for roughly 10 years in another Signature care home. I have worked in both the Care and Activities Departments. Activities are my passion as I enjoy being able to spend time with residents and listening to their life stories. If I am able to make our residents happy and smile, I feel I have successfully fulfilled my job.

Dean

Dean Ferrari

Job Title: Maintenance Manager Joined: 2023

I started at a previous Signature home as a Maintenance Assistant, progressing to be Manager and moved to Reigate Grange in 2023. Prior to coming into the care industry, I enjoyed renovating houses and did a lot of travelling for work. I thoroughly enjoy working here at Reigate and strive to keep the home and grounds to an excellent standard for our residents.

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