Signature at Reigate Grange

50-54 West Street, Reigate RH2 9DB
Review Us
9.8 121 Reviews
  • Signature at Reigate Grange, Reigate
Reigate Grange is purpose-built and therefore fit for the purpose of promoting independence whilst keeping people safe. It offers Signature's exceptional residential and nursing care combined with outstanding facilities and services, all within a comfortable, friendly and home-like environment. The home features private apartments that vary from studios to one-bedroom suites. In addition, and in Reigate's dementia community, there are bespoke specialist dementia suites, designed especially to offer unique support for individuals requiring specialist dementia care.

Residents are able to enjoy the three acres of land that Reigate Grange is situated within, as well as nature and wildlife zones. There are regular organised trips out and residents are encouraged and supported to continue enjoying hobbies, both old and new. The atmosphere and ambience of Reigate Grange is evident the minute you enter the stunning reception area. There is a sense of calm, contentment and companionship in the combined café area and for those that prefer their own company, there are comfortable sofas just on the periphery.
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Care Provided by Signature at Reigate Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 95 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1980
  • Self-Funded Residential Dementia Care: from £2250
  • Self-Funded Nursing Care: from £1980
  • Self-Funded Nursing Dementia Care: from £2250

These prices are only a guideline, please contact Signature at Reigate Grange to find out the exact price for your requirements.

Contact Signature at Reigate Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Signature at Reigate Grange to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Fahame Aboubacar (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (11)
  • Single Rooms with Ensuite Wet Room (73)
  • Couples/Companion Rooms with Ensuite Wet Room (11)

Signature at Reigate Grange Reviews (121)

9.8

Signature at Reigate Grange has a Review Score of 9.8 (9.810) out of 10, based on 33 reviews in the last 2 years.
Over all time Signature at Reigate Grange has 121 reviews.

Overall Experience
  • 107
  • 7
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  • 1
  • 6
Date Published
  • 121
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Reviewer Connection to Signature at Reigate Grange
  • 41
  • 21
  • 17
  • 12
  • 5
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 121, showing 41-60
Review from M L (Friend of Resident) published on 18 January 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
This Care Home from the outside looks lovely, but this is where it ends if you have someone here on the dementia floor Hilltops. The visits and video calls and pictures I was able to have showed things are far from caring and safe. When things went wrong here the management didn't correct the problems
of the staff for their wrongdoings. My friend's mum suffered from dehydration, along with being given appalling food that you would not give a dog. Safety is a joke here with trip hazards I have a picture of in her own bathroom. My friend's mum suffered from poor care that resulted in stays in hospital which could have been avoided along with other injuries she suffered. She suffered medication problems that were highlighted in the CQC Report published 31st May-22. My mum's friend who was like a mum to me growing up, staff treated her with no respect, poor care in this place as published by a national newspaper and on social media. I would not recommend this place to anyone.
Reply from Reigate Grange, Management Team at Signature at Reigate Grange
Thank you for taking the time to write a review, and we are disappointed that this was your experience. What you describe falls far short of the empathetic, caring relationships we seek to build with…read more
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Review from Jenny B (Friend of Resident) published on 27 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In short, when a friend's health and mental outlook declined after the death of their husband - suggested the Grange (having visited and appraised it) as respite, two weeks holiday in a five-star hotel. She caved to it but said, not ready for a permanent move. After two weeks, she went home, but a couple
of days later suggested to move. She absolutely loved it and said it felt like home, made friends and loved the staff. Unfortunately she died, but in peace.
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Review from Roy W (Friend of Resident) published on 26 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My good and close friend was living at home, but with deteriorating health involving increasing care over a period of three years, we managed to persuade her to take a period of respite and chose Signature and Reigate Grange. At the end of two weeks, she wanted to return home, but within three days
wanted to return to the Grange on a permanent basis. During the following weeks, the change in her everyday happiness and outlook was significant for the better She was a meticulous lady and told me many times about how her carers were kind, considerate and courteous, plus how happy and comfortable she was, plus always in praise of the good food. Whilst there, she also persuaded two others, despite residents to move in permanently - they did and reaming happy.
Unfortunately, my friend did not survive her deteriorating health condition, but we were so pleased that she was very comfortable and well looked after during her final months of life.
Well done to all.
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Review from William R (Son of Resident) published on 29 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A superb care facility. My father, who has Parkinson's and also suffered two strokes, has received first-rate, excellent care since he arrived in March 2022.
The staff are all very well trained and bring continued warmth and friendship. Dad's care has been tailored perfectly.
You will not find a
better care home.
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Review from P H (Friend of Resident) published on 24 November 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Disheartened by the lack of care given to my partners mother who was staying on the dementia unit. Totally disgusted with the level of food that was being served we decided to take food in ourselves. On occasions I saw carers being short and lacking encouragement. It would appear there is a lack of
dementia training amongst staff. Medication was not always distributed correctly, if at all. She had falls and injuries which were not logged correctly. Some of these falls would have been due to the loss of her glasses and the meds she was on. When management was informed of our concerns we did not always receive a reply or any reassurance that things were being dealt with. We had no choice but to take further measures in order to get answers and were horrified and heartbroken by what we saw. The disturbing video footage has been published by a national newspaper.
Reply from Reigate Grange, Management Team at Signature at Reigate Grange
Thank you for taking the time to write a review, and we are disappointed that this was your experience. What you describe falls far short of the empathetic, caring relationships we seek to build with…read more
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Review from Sophie W (Friend of Resident) published on 24 November 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Poor management, poor care, and abuse. After spending time with the family friend involved, I can see how the abuse changed this 88-year old which was published in the newspaper. The management team and some of these staff members should not be allowed to work in care ever again.
Reply from Reigate Grange, Management Team at Signature at Reigate Grange
Thank you for your review.

We operate a zero-tolerance policy on the behaviour identified in the media report you refer to. As a care provider, we took all possible steps to ensure we acted very…read more
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Review from C M (Daughter of Resident) published on 14 November 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mum was in this care home and suffered abuse on the dementia floor. Extremely poor care. Poor food management doesn't care. A report was published in a national paper. October 2022.
Please avoid at all costs don't be fooled by first impressions here.
Reply from Reigate Grange, Management Team at Signature at Reigate Grange
Thank you for taking the time to post your review. Throughout our extensive correspondence and attempts to provide you a resolution, we have made it very clear that the standard of care you set out…read more
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Review from H G (Resident) published on 13 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, an excellent couple of days.
Food poor - sent back to the kitchen.
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Review from Debra R (Daughter of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 90-year-old father has been a resident of Hilltops, the dementia floor of Reigate Grange, for the last five months. He came from another care home where he had struggled to settle.
I was concerned that the move would unsettle him further, but the carers were brilliant and showed him kindness and
friendship such that he settled quickly. The carers are truly amazing. The residents are all treated with dignity and respect; they are loved and happy. The environment is clean and sophisticated and a pleasure to visit. We love the garden and terrace; it’s a wonderful place to sit out and enjoy the sunshine with a cup of tea. There are several activities on offer every day, from film screenings in the cinema to painting classes, concerts or minibus trips. My father and his friends also love Gordon - me to take my dog to visit, is a definite bonus.
Moving to Reigate Grange was, without a doubt, the best decision for our father.
Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange
Thank you so much for this lovely review!
It is always a worry when considering a move to another home and I am glad that you made the decision to do so. Reigate Grange has so much to offer and I…read more
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Review from J H (Grandson of Resident) published on 24 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has lived at this home for a year now, and although she has dementia, she is so happy and very well cared for. They have not only been kind to her but also to me as this was a hard move for us as a family.
Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange
Thank you so much for this lovely review. It’s an absolute pleasure to care for your Nan, and I know that my team will be delighted when I share this with them. I personally know how hard it can be to…read more
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Review from R L (Son of Resident) published on 23 June 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mum kept getting hurt in the home on the dementia floor at Reigate Grange and what my mum was coming out with was disturbing to hear. The home kept saying how she was getting hurt was unseen. I then walked into my mum's room and saw a male carer who was bent down by her bed & made a quick exit. I
noticed my mum was petrified & shaking, clinging to my girlfriend's arm. Don't leave me. I emailed the head of dementia requesting a meeting and never got a reply. Bought this up with the manager & deputy, took into 3rd month to get a reply back. I decided to install a hidden camera & was horrified what had been recorded. This has taken a toll on my mum. The manager & deputy manager always try to cover up what's going on & alter the truth. The management doesn't reply to or open their emails months from when you send them. Problems with Dehydration/Meds/Hospital visits not arranged correctly. Bad food, fish & meat on the same dish. My mum was going yellow in the face, found on social media.
Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange
Thank you for taking the time to share your experience. The standard of care described in your review falls far short of the empathetic, caring relationships we seek to build with our residents and…read more
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Review from Paula S (Daughter of Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad felt instantly at home from the first day he arrived. Even after living on his own for the last 40 years, he's been respected, allowed his own privacy, loved, and so well cared for every day.
Reply from Signature at Reigate Grange, Customer Team at Signature at Reigate Grange
We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.
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Review from E H (Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Reigate Grange became my home 9-months ago, I have been treated with respect. Above all, I feel safe and secure. Staff at all levels clearly enjoy their jobs, and it shows in their positive attitude to both residents and visitors. Cleanliness of my room and throughout the home is exceptional.
The gardens etc, add to the experience.
Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange
Thank you so much for such a glowing review. If I were, to sum up, my thoughts on Reigate Grange, they would absolutely resonate yours! I will take great pleasure in sharing this lovely review with my…read more
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Review from Chris M (Son of Resident) published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at the Reigate for 8-months. The care and facilities are excellent, and the apartments are very comfortable, spacious and well laid out. The family has noticed a beneficial change in my mother's well-being due to the activities offered and good food. Families are updated daily by
way of a secure website, which is very comforting. We would highly recommend Reigate Grange.
Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange
This is such a lovely review, I can hardly wait to share it with my team. Everyone at Reigate Grange is proud of the holistic approach we take in ensuring that one’s “mind, body and soul“ are given…read more
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Review from D K (Resident) published on 22 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel I am at the Ritz.
Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange
Thank you so much for a simply wonderful review!
Here at Reigate Grange, we strive to go above and beyond in all we do and passionately believe that our luxury surroundings sit beautifully with the…read more
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Review from A E (Resident) assisted by family/friend published on 20 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the Grange is an excellent place to retire. Very clean, friendly staff, excellent activities. I would highly recommend.
Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange
What an amazingly succinct review! Thank you!!
I am so pleased that you showed your satisfaction with straight fives across the board! I will take great pleasure in sharing this with my team.…read more
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Review from June C (Resident) published on 1 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nice gardens, I like to feed the birds and the squirrels. My apartment is lovely with my own furniture and photos of my own family.
Reply from Sarah-jane Carpenter, General Manager at Signature at Reigate Grange
Thank you for such a lovely review. Our gardens are very special and we love that our very own wildlife visit you! Having your own belongings and photographs with you makes it so personal for you.,…read more
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Review from V B (Resident) published on 1 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have only been here since 30th July but so far I am very happy to be living here and so near to the rest of my family.
Support and living conditions are excellent and all the staff are very friendly.
Reply from Sarah-jane Carpenter, General Manager at Signature at Reigate Grange
Thank you so much for taking the time to review Reigate Grange. I am so pleased to hear how happy you are with us.
Warmest regards.
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Review from G G (Resident) published on 23 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident for the last six months at Reigate Grange and have been very happy here. I'm full of praise for the management and staff. I'm impressed with the runnings of Reigate Grange. My stay has been very successful, and I have received help, support and understanding in dealing with all
my problems after an extremely nasty fall. I cannot fault any member of staff, and I'm full of praise for the professional runnings of the environment.
Reply from Sarah-jane Carpenter, General Manager at Signature at Reigate Grange
Thank you so much for taking the time to leave such a glowing review! Here at Reigate Grange, we take pride in delivering great care, and your review is a testament to this. I will take great pleasure…read more
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Review from J K (Friend of Resident) published on 24 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting the home, I was pleasantly surprised at how beautiful it was. From the moment I entered, there was a warm and friendly atmosphere with lots of residents engaging in a group crossword. My friend has nothing but praise for the staff at Reigate Grange and has said that although this was a
tricky decision, it has been a great one!
Reply from Julie Le May, Client Liaison Manager at Signature at Reigate Grange
Thank you for your amazing review. We do pride ourselves on the great variety of social activities available for our residents. The team will be delighted by your comments.
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Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for Signature at Reigate Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.810 for Signature at Reigate Grange is calculated as follows: ( (332 Excellents x 5) + (53 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 394 Ratings = 4.81
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Signature at Reigate Grange is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (6)

Fahame

Fahame Aboubacar

Job Title: General Manager Joined: 2023

I was privileged to join Reigate Grange in March 2023 to support the team as Care Services Manager. I was delighted to move into the role of Interim General Manager in June, and then to be confirmed as the General Manager later that year. I’m a qualified Registered Nurse, a dynamic individual with excellent nursing and leadership skills. I have a track record of delivering clinical excellence in a professional manner through direct nursing care. I have deputised for more than 10 years and also worked as Acting Manager. I’m a qualified TTT (Train The Trainer) and also have experience in commissioning new homes. At Reigate Grange, there is a genuine team spirit of cooperation and a passion to deliver the highest quality care. As General Manager, I strive to support this ethos and make our home truly exceptional.

Mariyana

Mariyana Storey

Job Title: Dementia Care Manager Joined: 2020

I first joined Signature in October 2020 as a Care Supervisor in the dementia care community. I was then promoted to the role of Dementia Care Manager. If there is one thing that I've learned in my years of working with people living with dementia it is: the happiest and most fulfilled people are those who devote themselves to something bigger and more unique. There's nothing more rewarding than helping the most vulnerable people to continue to live their lives with dignity and respect.

Lesley

Lesley Loizou

Job Title: Client Liaison Manager

I have been working in the care sector for over 15 years and am delighted to join the team at Signature at Reigate Grange. The home has gone from strength to strength over the past few years and has built an impressive reputation for delivering outstanding care alongside exceptional hospitality services. Signature’s approach to person-centred care is not only amplified through robust and bespoke care plans, but through a range of meaningful activities both within the home and the local community. With so many features on offer, including fine dining and wellbeing facilities, I would be proud to welcome you for a tour and to discuss how we can support your future care needs.

Chloe

Chloe Krokidis

Job Title: Activities Manager Joined: 2018

I joined as Wellbeing and Lifestyle Manager in June 2018 as part of the commissioning management team at Reigate Grange and completely new to the care industry. I come from a background within the entertainment industry, an industry I was fortunate to work in for over a decade, working both in hotels and aboard cruise ships as a singer and dancer within the Production Team and Manager of the team. My background has given me a wonderful insight into fantastic customer service and organising and delivering the activities and events within the home has been extremely rewarding on a daily basis. Since being with Signature I have also been fortunate enough to have completed my Hospitality Manager certificate, specialising in Conference and Events Management. I honestly thought leaving the entertainment industry that I would never find a job I enjoyed as much, yet my time here at Reigate Grange has been amazing and extremely fulfilling.

Karen

Karen Matthews

Job Title: Wellbeing and Lifestyle Supervisor Joined: 2023

I was welcomed to Signature at Reigate Grange in August 2023. I have worked in care for roughly 10 years in another Signature care home. I have worked in both the Care and Activities Departments. Activities are my passion as I enjoy being able to spend time with residents and listening to their life stories. If I am able to make our residents happy and smile, I feel I have successfully fulfilled my job.

Dean

Dean Ferrari

Job Title: Maintenance Manager Joined: 2023

I started at a previous Signature home as a Maintenance Assistant, progressing to be Manager and moved to Reigate Grange in 2023. Prior to coming into the care industry, I enjoyed renovating houses and did a lot of travelling for work. I thoroughly enjoy working here at Reigate and strive to keep the home and grounds to an excellent standard for our residents.

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