Signature at Reigate Grange

50-54 West Street, Reigate RH2 9DB
Review Us
9.8 127 Reviews
  • Signature at Reigate Grange, Reigate
Reigate Grange is purpose-built and therefore fit for the purpose of promoting independence whilst keeping people safe. It offers Signature's exceptional residential and nursing care combined with outstanding facilities and services, all within a comfortable, friendly and home-like environment. The home features private apartments that vary from studios to one-bedroom suites. In addition, and in Reigate's dementia community, there are bespoke specialist dementia suites, designed especially to offer unique support for individuals requiring specialist dementia care.

Residents are able to enjoy the three acres of land that Reigate Grange is situated within, as well as nature and wildlife zones. There are regular organised trips out and residents are encouraged and supported to continue enjoying hobbies, both old and new. The atmosphere and ambience of Reigate Grange is evident the minute you enter the stunning reception area. There is a sense of calm, contentment and companionship in the combined café area and for those that prefer their own company, there are comfortable sofas just on the periphery.
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Care Provided by Signature at Reigate Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 95 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £2080
  • Self-Funded Residential Dementia Care: from £2250
  • Self-Funded Nursing Care: from £2080
  • Self-Funded Nursing Dementia Care: from £2250
  • RESPITE Self-Funded Residential Care: from £2496
  • RESPITE Self-Funded Residential Dementia Care: from £2700
  • RESPITE Self-Funded Nursing Care: from £2496
  • RESPITE Self-Funded Nursing Dementia Care: from £2700

These prices are only a guideline, please contact Signature at Reigate Grange to find out the exact price for your requirements.

Contact Signature at Reigate Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Signature at Reigate Grange to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Fahame Aboubacar (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (11)
  • Single Rooms with Ensuite Wet Room (73)
  • Couples/Companion Rooms with Ensuite Wet Room (11)

Signature at Reigate Grange Reviews (127)

9.8

Signature at Reigate Grange has a Review Score of 9.8 (9.832) out of 10, based on 38 reviews in the last 2 years.
Over all time Signature at Reigate Grange has 127 reviews.

Overall Experience
  • 113
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  • 6
Date Published
  • 127
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Reviewer Connection to Signature at Reigate Grange
  • 43
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  • 18
  • 12
  • 5
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  • 3
  • 3
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  • 2
  • 2
  • 1
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Total of 127, showing 41-60
Review from Jay L (Son of Resident) published on 14 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm so happy to have found Reigate Grange! We needed a temporary assisted living solution for our mother and Reigate Manor ticked all the boxes. I met a few of the staff - the manager, carers and catering staff - and they were all upbeat and cheerful making for a very positive environment. The rooms
are very well appointed and I was impressed with the facilities - a cinema room, a lovely restaurant, coffee shop, piano bar area and even a salon. The food is exceptional too. Overall the place had a lovely vibe to it and my mother is extremely happy there. Thanks so much to all of the Reigate Grange team.
Reply from Jen Walker, Reviews Team at Signature at Reigate GrangeHello, many thanks for your kind words about Reigate Grange; it was lovely to read about how happy your mum was at the home. Here at Signature at Reigate Grange, we endeavour to provide the best experience for our residents and their families. Thank you for sharing your kind words with us; these will be shared with the team.
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Review from Eileen B (Resident) published on 12 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy - satisfied with Reigate Grange.
Reply from Thomas McGlashan, Reviews Team at Signature at Reigate GrangeThank you for taking the time to leave a review for Reigate Grange, Eileen. We are so pleased to hear you are very happy and satisfied with the care and service you receive. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.
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Review from C L (Daughter of Resident) published on 3 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted with the care my mother receives at Reigate Grange.
All of the staff, from the maintenance team, the cleaning and laundry staff, the managers and the restaurant team to the carers themselves, are so friendly and kind. The activities team are fabulous; I can't fault them. Nothing is
too much trouble for the staff throughout the home, and everyone is very sincere in their aim to provide good care for Mum.
There are some very slight niggles that I have, but I believe that these are going to be dealt with in the near future, and I will be 100% happy with Mum's care. I'm so pleased Mum is where she is.
Reply from Florence Kirkland, Client Liaison Manager at Signature at Reigate GrangeThank you so much for your lovely review. We appreciate you recognising our ongoing efforts to always better our residents experience.
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Review from Julie G (Daughter of Resident) published on 30 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting the Grange since February, and it always has a very inviting appearance, and the staff are always very pleasant and helpful. The accommodation is very nice, the food is good, and there is always so much going on for the residents in such a lovely setting.
Reply from Florence Kirkland, Client Liaison Manager at Signature at Reigate GrangeThank you so very much for taking the time and trouble to post this review. We have a great activities team here that keeps all our lovely residents busy, and it is always nice to hear great feedback, so I will pass this on to the wider team.
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Review from E F (Granddaughter of Resident) published on 30 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has a lovely, warm atmosphere with lots to do. When I visit, we love to sit in the garden and enjoy some of the delicious cake from the cafe. Gran takes part in everything at the home. It's been lovely to see her make friends.
Reply from Florence Kirkland, Client Liaison Manager at Signature at Reigate GrangeThank you for taking the time to leave a review. We are pleased you enjoy our lovely grounds when you come and visit your Gran, and it’s great to hear she is making new friends.
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Review from India G (Daughter of Resident) published on 17 April 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Dad was at Signature for a short time. We had informed the home of his history of aggression and alcoholism which they assured us they could cope with.
It became clear quickly they could not. We would receive multiple calls from Dad saying he feared for his life and safety. He made frequent escape
attempts from the home and succeeded in escaping over a back fence. In the months he was there the home never even hung up his pictures which stayed on the floor.
Having seen the revelations of abuse in the home we are glad that he was asked to leave. This home is not up to standard and not worth the massive price tag when the care is not good enough.
Reply from Signature at Reigate Grange, Care Team at Signature at Reigate GrangeIt is always a very difficult decision when a placement in a care home can no longer be maintained.
We are sorry that despite working closely and collaboratively with other external healthcare professionals, we could not meet your father’s complex needs at Reigate Grange in 2022.
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Review from M L (Friend of Resident) published on 18 January 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
This Care Home from the outside looks lovely, but this is where it ends if you have someone here on the dementia floor Hilltops. The visits and video calls and pictures I was able to have showed things are far from caring and safe. When things went wrong here the management didn't correct the problems
of the staff for their wrongdoings. My friend's mum suffered from dehydration, along with being given appalling food that you would not give a dog. Safety is a joke here with trip hazards I have a picture of in her own bathroom. My friend's mum suffered from poor care that resulted in stays in hospital which could have been avoided along with other injuries she suffered. She suffered medication problems that were highlighted in the CQC Report published 31st May-22. My mum's friend who was like a mum to me growing up, staff treated her with no respect, poor care in this place as published by a national newspaper and on social media. I would not recommend this place to anyone.
Reply from Reigate Grange, Management Team at Signature at Reigate GrangeThank you for taking the time to write a review, and we are disappointed that this was your experience. What you describe falls far short of the empathetic, caring relationships we seek to build with each of our residents and their loved ones at Reigate Grange.
We work constructively with any resident, relative, or loved one who raises a concern about the care they receive, doing so immediately to address the nature of the issue as soon as it is brought to our attention. Referring to the experience of your Mother’s friend, our team at Reigate Grange and senior colleagues at Signature worked closely with her family throughout her stay at Reigate Grange.

We operate a zero-tolerance policy on the behaviour identified in the media report you refer to, and as a care provider we took all possible steps to ensure we acted very quickly to deal with this. I wish to make clear that these rogue individuals, who had passed pre-employment checks, left the care home as soon as we were informed of their conduct. They exhibited extremely isolated behaviour by not demonstrating the high quality of care our team delivers to all of its communities each and every day.

Supported by our comprehensive safeguarding policy, residents, their relatives and our team members, are protected by:
-    CCTV being deployed in our homes’ communal areas, which is monitored and used as part of disciplinary procedures when poor practice is identified.
-    Signature deploys its own covert cameras to secretly monitor staff behaviour when there are concerns about practice, or when residents have unexpected or unexplained injuries. This footage is then reviewed, and appropriate action is taken. Deployment of the covert camera is carried out once permission has been obtained by the family in question
-    All of our homes are subject to independent, CQC-style inspections by a contracted quality assurance company.
Led by our head chef, our catering team prides itself on delivering seasonal menus, developed using the highest quality food, locally sourced produce, designed to support residents’ specific nutritional needs. We are committed to working in partnership with our residents and their relatives, and do take onboard your comments surrounding your experience.

I also wish to set out that we work constructively with our regulator, the Care Quality Commission. We welcome any guidance they provide and always seek to address areas identified for improvement.

Finally, we strongly encourage residents, relatives and loved ones to present any feedback on the care provided by the Reigate Grange team in writing, by phone or in person. We also offer the option to contact senior team members, outside of the home, who can provide additional support if it is required, as well as having a comprehensive complaints process that includes independent auditing.

At all times we strive to provide the very best service and we apologise that this was not your experience on this occasion. Thank you once again for taking the time to leave a review.
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Review from Jenny B (Friend of Resident) published on 27 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In short, when a friend's health and mental outlook declined after the death of their husband - suggested the Grange (having visited and appraised it) as respite, two weeks holiday in a five-star hotel. She caved to it but said, not ready for a permanent move. After two weeks, she went home, but a couple
of days later suggested to move. She absolutely loved it and said it felt like home, made friends and loved the staff. Unfortunately she died, but in peace.
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Review from Roy W (Friend of Resident) published on 26 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My good and close friend was living at home, but with deteriorating health involving increasing care over a period of three years, we managed to persuade her to take a period of respite and chose Signature and Reigate Grange. At the end of two weeks, she wanted to return home, but within three days
wanted to return to the Grange on a permanent basis. During the following weeks, the change in her everyday happiness and outlook was significant for the better She was a meticulous lady and told me many times about how her carers were kind, considerate and courteous, plus how happy and comfortable she was, plus always in praise of the good food. Whilst there, she also persuaded two others, despite residents to move in permanently - they did and reaming happy.
Unfortunately, my friend did not survive her deteriorating health condition, but we were so pleased that she was very comfortable and well looked after during her final months of life.
Well done to all.
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Review from William R (Son of Resident) published on 29 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A superb care facility. My father, who has Parkinson's and also suffered two strokes, has received first-rate, excellent care since he arrived in March 2022.
The staff are all very well trained and bring continued warmth and friendship. Dad's care has been tailored perfectly.
You will not find a
better care home.
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Review from P H (Friend of Resident) published on 24 November 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Disheartened by the lack of care given to my partners mother who was staying on the dementia unit. Totally disgusted with the level of food that was being served we decided to take food in ourselves. On occasions I saw carers being short and lacking encouragement. It would appear there is a lack of
dementia training amongst staff. Medication was not always distributed correctly, if at all. She had falls and injuries which were not logged correctly. Some of these falls would have been due to the loss of her glasses and the meds she was on. When management was informed of our concerns we did not always receive a reply or any reassurance that things were being dealt with. We had no choice but to take further measures in order to get answers and were horrified and heartbroken by what we saw. The disturbing video footage has been published by a national newspaper.
Reply from Reigate Grange, Management Team at Signature at Reigate GrangeThank you for taking the time to write a review, and we are disappointed that this was your experience. What you describe falls far short of the empathetic, caring relationships we seek to build with each of our residents and their loved ones at Reigate Grange.
We work constructively with any resident, relative, or loved one who raises a concern about the care they receive, doing so immediately to address the nature of the issue as soon as it is brought to our attention. Referring to the experience of your partner’s mother, our team at Reigate Grange and senior colleagues at Signature worked closely with her family throughout her time at Reigate Grange.
Under our comprehensive dementia strategy, all members of our care homes undergo compulsory dementia training that provides them the skills and knowledge they need to fully support our dementia residents. The training programme is specifically tailored to each colleagues’ individual roles within our home.
Before working in a Signature Senior Lifestyle home, care teams also undergo thorough pre-employment checks along with Signature’s mandatory training programme. This covers a broad range of modules, and includes:
-    Moving and handling residents (theory and practical)
-    Safeguarding
-    Privacy and dignity
-    Dementia awareness
-    Food safety
-    Health and safety awareness
-    Respect in the workplace
-    COSHH (Control of Substances Hazardous to Health)
-    Fluids and Nutrition
-    Medication Awareness
-    Mental Health Awareness

We operate a zero-tolerance policy on the behaviour identified in the media report you refer to, and as a care provider we took all possible steps to ensure we acted very quickly to deal with this. I wish to make clear that these rogue individuals, who had passed pre-employment checks, left the care home as soon as we were informed of their conduct. They exhibited extremely isolated behaviour by not demonstrating the high quality of care our team delivers to all of its communities each and every day.
Supported by our comprehensive safeguarding policy, residents, their relatives and our team members, are protected by:
-    CCTV being deployed in our homes’ communal areas, which is monitored and used as part of disciplinary procedures when poor practice is identified.
-    Signature deploys its own covert cameras to secretly monitor staff behaviour when there are concerns about practice, or when residents have unexpected or unexplained injuries. This footage is then reviewed, and appropriate action is taken. Deployment of the covert camera is carried out once permission has been obtained by the family in question
-    All of our homes are subject to independent, CQC-style inspections by a contracted quality assurance company.
Led by our head chef, our catering team prides itself on delivering seasonal menus, developed using the highest quality food and locally sourced produce, designed to support residents’ specific nutritional needs. As part of our commitment to working in partnership with our residents and their relatives, we encourage feedback and do take onboard your comments surrounding your experience.

Finally, we strongly encourage residents, relatives and loved ones to present any feedback on the care provided by the Reigate Grange team in writing, by phone or in person. We also offer the option to contact senior team members, outside of the home, who can provide additional support if it is required, as well as having a comprehensive complaints process that includes independent auditing.

At all times we strive to provide the very best service and we apologise that this was not your experience on this occasion. Thank you once again for taking the time to leave a review.
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Review from Sophie W (Friend of Resident) published on 24 November 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Poor management, poor care, and abuse. After spending time with the family friend involved, I can see how the abuse changed this 88-year old which was published in the newspaper. The management team and some of these staff members should not be allowed to work in care ever again.
Reply from Reigate Grange, Management Team at Signature at Reigate GrangeThank you for your review.

We operate a zero-tolerance policy on the behaviour identified in the media report you refer to. As a care provider, we took all possible steps to ensure we acted very quickly to deal with this. I wish to make clear that these rogue individuals, who had passed pre-employment checks, left the care home as soon as we were informed of their conduct. They exhibited extremely isolated behaviour by not demonstrating the high quality of care our team delivers to all of its communities each and every day.

Thank you once again for taking the time to leave a review.
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Review from C M (Daughter of Resident) published on 14 November 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mum was in this care home and suffered abuse on the dementia floor. Extremely poor care. Poor food management doesn't care. A report was published in a national paper. October 2022.
Please avoid at all costs don't be fooled by first impressions here.
Reply from Reigate Grange, Management Team at Signature at Reigate GrangeThank you for taking the time to post your review. Throughout our extensive correspondence and attempts to provide you a resolution, we have made it very clear that the standard of care you set out falls far short of the empathetic, caring relationships we seek to build with each of our residents and their loved ones. We are deeply sorry that this was your experience.

I am also keen to emphasise that when the footage and allegations were shared with us, the management team acted swiftly and decisively. All rogue individuals identified as carrying out poor care in the footage were immediately referred to the Police and Safeguarding for investigation, and to reassure you, the individuals left the organisation as soon as the footage was shared with us.

In the week we were presented with the footage, we deployed an undercover Supervisor to assess the performance of the wider team. This ‘undercover’ team member worked in the home for several weeks and found no safeguarding concerns.

Furthermore, we immediately hired an external dementia care consultant to complete a full audit of Reigate Grange. They entered the service within the same week that the footage was shared with us, and their review found there were no systemic safeguarding issues.

We also have a comprehensive safeguarding policy which includes:
- CCTV being deployed in our homes’ communal areas, which is monitored and used as part of disciplinary procedures when poor practice is identified.
- Signature deploys its own covert cameras to secretly monitor staff behaviour when there are concerns about practice, or when residents have unexpected or unexplained injuries. This footage is then reviewed, and appropriate action is taken. Deployment of the covert camera is carried out once permission has been obtained by the family in question.
- All of our homes are subject to independent, CQC-style inspections by a contracted quality assurance company.

At all times we strive to provide the very best service and we again apologise that this was not your experience on this occasion.

Thank you once again for providing this review.
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Review from H G (Resident) published on 13 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, an excellent couple of days.
Food poor - sent back to the kitchen.
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Review from Debra R (Daughter of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 90-year-old father has been a resident of Hilltops, the dementia floor of Reigate Grange, for the last five months. He came from another care home where he had struggled to settle.
I was concerned that the move would unsettle him further, but the carers were brilliant and showed him kindness and
friendship such that he settled quickly. The carers are truly amazing. The residents are all treated with dignity and respect; they are loved and happy. The environment is clean and sophisticated and a pleasure to visit. We love the garden and terrace; it’s a wonderful place to sit out and enjoy the sunshine with a cup of tea. There are several activities on offer every day, from film screenings in the cinema to painting classes, concerts or minibus trips. My father and his friends also love Gordon - me to take my dog to visit, is a definite bonus.
Moving to Reigate Grange was, without a doubt, the best decision for our father.
Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate GrangeThank you so much for this lovely review!
It is always a worry when considering a move to another home and I am glad that you made the decision to do so. Reigate Grange has so much to offer and I can see that this is your experience. I am so proud of my team and so to read your review fills my heart with joy. We absolutely love our visiting fur-friends! Please keep bringing him in! Thank you once again for this lovely review.
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Review from J H (Grandson of Resident) published on 24 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has lived at this home for a year now, and although she has dementia, she is so happy and very well cared for. They have not only been kind to her but also to me as this was a hard move for us as a family.
Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate GrangeThank you so much for this lovely review. It’s an absolute pleasure to care for your Nan, and I know that my team will be delighted when I share this with them. I personally know how hard it can be to navigate your way around finding the right home for a loved one, and so it fills my heart with joy that you felt the kindness too. Thank you once again for this lovely review.
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Review from R L (Son of Resident) published on 23 June 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mum kept getting hurt in the home on the dementia floor at Reigate Grange and what my mum was coming out with was disturbing to hear. The home kept saying how she was getting hurt was unseen. I then walked into my mum's room and saw a male carer who was bent down by her bed & made a quick exit. I
noticed my mum was petrified & shaking, clinging to my girlfriend's arm. Don't leave me. I emailed the head of dementia requesting a meeting and never got a reply. Bought this up with the manager & deputy, took into 3rd month to get a reply back. I decided to install a hidden camera & was horrified what had been recorded. This has taken a toll on my mum. The manager & deputy manager always try to cover up what's going on & alter the truth. The management doesn't reply to or open their emails months from when you send them. Problems with Dehydration/Meds/Hospital visits not arranged correctly. Bad food, fish & meat on the same dish. My mum was going yellow in the face, found on social media.
Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate GrangeThank you for taking the time to share your experience. The standard of care described in your review falls far short of the empathetic, caring relationships we seek to build with our residents and their loved ones. We are deeply sorry that this was your experience. At the time of writing, our Senior Team continues to work with you directly to address your detailed feedback on the care your mum received and to provide you with a resolution.
Please be assured that we operate an open and honest culture and value all comments we receive because this gives us the opportunity to improve our service. We are sorry that on this occasion we fell short of responding to your emails in a timely manner. We always strive to provide the very best service, and we again apologise that this was not your experience on this occasion.
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Review from Paula S (Daughter of Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad felt instantly at home from the first day he arrived. Even after living on his own for the last 40 years, he's been respected, allowed his own privacy, loved, and so well cared for every day.
Reply from Signature at Reigate Grange, Customer Team at Signature at Reigate GrangeWe strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.
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Review from E H (Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Reigate Grange became my home 9-months ago, I have been treated with respect. Above all, I feel safe and secure. Staff at all levels clearly enjoy their jobs, and it shows in their positive attitude to both residents and visitors. Cleanliness of my room and throughout the home is exceptional.
The gardens etc, add to the experience.
Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate GrangeThank you so much for such a glowing review. If I were, to sum up, my thoughts on Reigate Grange, they would absolutely resonate yours! I will take great pleasure in sharing this lovely review with my team. Thank you once again.
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  • Treated with Dignity
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  • Value for Money
Review from Chris M (Son of Resident) published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at the Reigate for 8-months. The care and facilities are excellent, and the apartments are very comfortable, spacious and well laid out. The family has noticed a beneficial change in my mother's well-being due to the activities offered and good food. Families are updated daily by
way of a secure website, which is very comforting. We would highly recommend Reigate Grange.
Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate GrangeThis is such a lovely review, I can hardly wait to share it with my team. Everyone at Reigate Grange is proud of the holistic approach we take in ensuring that one’s “mind, body and soul“ are given the A1 treatment! They say life begins at 60. For us, life begins at Reigate Grange!
Warmest regards.
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  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.832)

Overview of Review Score

The Review Score of 9.8 (9.832) out of 10 for Signature at Reigate Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.832 for Signature at Reigate Grange is calculated as follows: ( (390 Excellents x 5) + (54 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 453 Ratings = 4.832
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Signature at Reigate Grange is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (6)

Fahame

Fahame Aboubacar

Job Title: General Manager Joined: 2023

I was privileged to join Reigate Grange in March 2023 to support the team as Care Services Manager. I was delighted to move into the role of Interim General Manager in June, and then to be confirmed as the General Manager later that year. I’m a qualified Registered Nurse, a dynamic individual with excellent nursing and leadership skills. I have a track record of delivering clinical excellence in a professional manner through direct nursing care. I have deputised for more than 10 years and also worked as Acting Manager. I’m a qualified TTT (Train The Trainer) and also have experience in commissioning new homes. At Reigate Grange, there is a genuine team spirit of cooperation and a passion to deliver the highest quality care. As General Manager, I strive to support this ethos and make our home truly exceptional.

Mariyana

Mariyana Storey

Job Title: Dementia Care Manager Joined: 2020

I first joined Signature in October 2020 as a Care Supervisor in the dementia care community. I was then promoted to the role of Dementia Care Manager. If there is one thing that I've learned in my years of working with people living with dementia it is: the happiest and most fulfilled people are those who devote themselves to something bigger and more unique. There's nothing more rewarding than helping the most vulnerable people to continue to live their lives with dignity and respect.

Lesley

Lesley Loizou

Job Title: Client Liaison Manager

I have been working in the care sector for over 15 years and am delighted to join the team at Signature at Reigate Grange. The home has gone from strength to strength over the past few years and has built an impressive reputation for delivering outstanding care alongside exceptional hospitality services. Signature’s approach to person-centred care is not only amplified through robust and bespoke care plans, but through a range of meaningful activities both within the home and the local community. With so many features on offer, including fine dining and wellbeing facilities, I would be proud to welcome you for a tour and to discuss how we can support your future care needs.

Dean

Dean Ferrari

Job Title: Maintenance Manager Joined: 2023

I started at a previous Signature home as a Maintenance Assistant, progressing to be Manager and moved to Reigate Grange in 2023. Prior to coming into the care industry, I enjoyed renovating houses and did a lot of travelling for work. I thoroughly enjoy working here at Reigate and strive to keep the home and grounds to an excellent standard for our residents.

Holly

Holly Durban

Job Title: Hospitality Supervisor Joined: 2025

I’ve spent most of my professional life in hospitality, but a few years ago I realised I wanted to do something more meaningful and rewarding. That decision led me to the care sector and ultimately to Signature at Reigate Grange.


Since joining the team, I’ve progressed from Hospitality Assistant to Hospitality Supervisor, and now manage the Activities Department. I love engaging with our residents every day and creating fun, thoughtful activities that they can truly look forward to.


What motivates me most is building a warm, vibrant atmosphere where residents feel valued, entertained, and cared for. It’s a real privilege to be part of their lives and to help make each day a little brighter.

Bruno

Bruno Morao

Job Title: Head Chef Joined: 2025

Bruno Morao is the talented Head Chef at Reigate Grange Care Home, where he leads the kitchen team in delivering exceptional dining experiences for residents.


Bruno first joined Reigate Grange as Sous Chef in February 2024, bringing over 15 years of experience in the care sector catering. His dedication and passion for food led to his promotion to Head Chef in May 2025.


Originally from Portugal, Bruno has lived in England for more than 20 years and earned his professional chef qualifications here. He is passionate about creating delicious, nutritious meals with a particular love for Mediterranean cuisine.


Bruno is committed to designing seasonal menus that celebrate fresh, high-quality ingredients and meet the diverse dietary needs of residents. His approach to food is centred on teamwork, creativity, and making every meal a memorable experience.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Signature at Reigate Grange to verify any information. View our terms and conditions. Signature at Reigate Grange has an Enhanced Service - more info.