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Signature at Reigate Grange

50-54 West Street, Reigate, Surrey RH2 9DB
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The dementia support team has been excellentJane W(Daughter of Resident/Service User)
Signature at Reigate Grange, Reigate
Signature at Reigate Grange, Reigate
Signature at Reigate Grange, Reigate

Reigate Grange is purpose-built and therefore fit for the purpose of promoting independence whilst keeping people safe. It offers Signature's exceptional residential and nursing care combined with outstanding facilities and services, all within a comfortable, friendly and home-like environment. The home features private apartments that vary from studios to one-bedroom suites. In addition, and in Reigate's dementia community, there are bespoke specialist dementia suites, designed especially to offer unique support...  

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Care Provided by Signature at Reigate Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 95 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £2,080From £2,496
Residential Dementia CareFrom £2,250From £2,700
Nursing CareFrom £2,080From £2,496
Nursing Dementia CareFrom £2,250From £2,700

Contact Signature at Reigate Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Fahame Aboubacar (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (11)
  • Single Rooms with ensuite Wet Room (73)
  • Couples/Companion Rooms with ensuite Wet Room (11)

Signature at Reigate Grange Reviews (138)

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9.8

Signature at Reigate Grange has a Review Score of 9.8 (9.775) out of 10, based on 34 reviews in the last 2 years. Over all time Signature at Reigate Grange has 138 reviews.

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Showing 138 reviews matching selected criteria
Review from William R (Son of Resident) published on 29 November 2022 Submitted via Postal Card
Overall Experience
A superb care facility. My father, who has Parkinson's and also suffered two strokes, has received first-rate, excellent care since he arrived in March 2022.
The staff are all very well trained and bring continued warmth and friendship. Dad's care has been tailored perfectly.

You will not find a better care home.

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Review from Sophie W (Friend of Resident) published on 24 November 2022 Submitted via Website
Overall Experience

Poor management, poor care, and abuse. After spending time with the family friend involved, I can see how the abuse changed this 88-year old which was published in the newspaper. The management team and some of these staff members should not be allowed to work in care ever again.

Reply from Reigate Grange, Management Team at Signature at Reigate Grange

Thank you for your review.

We operate a zero-tolerance policy on the behaviour identified in the media report you refer to. As a care provider, we took all possible steps to ensure we acted very quickly to deal with this. I wish to make clear that these rogue individuals, who had passed...  

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Review from P H (Friend of Resident) published on 24 November 2022 Submitted via Website
Overall Experience

Disheartened by the lack of care given to my partners mother who was staying on the dementia unit. Totally disgusted with the level of food that was being served we decided to take food in ourselves. On occasions I saw carers being short and lacking encouragement. It would appear there is a lack of dementia training amongst staff. Medication was not always distributed correctly, if at all. She had falls and injuries which were not logged correctly. Some of these falls would have been due to the loss of her glasses and the meds she was on. When management was informed of our concerns we did not always receive a reply or any reassurance that things were being dealt with. We had no choice but to take further measures in order to get answers and were horrified and heartbroken by what we saw. The disturbing video footage has been published by a national newspaper.

Reply from Reigate Grange, Management Team at Signature at Reigate Grange
Thank you for taking the time to write a review, and we are disappointed that this was your experience. What you describe falls far short of the empathetic, caring relationships we seek to build with each of our residents and their loved ones at Reigate Grange.

We work constructively with any...  

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Review from C M (Daughter of Resident) published on 14 November 2022 Submitted via Website
Overall Experience
My mum was in this care home and suffered abuse on the dementia floor. Extremely poor care. Poor food management doesn't care. A report was published in a national paper. October 2022.

Please avoid at all costs don't be fooled by first impressions here.

Reply from Reigate Grange, Management Team at Signature at Reigate Grange

Thank you for taking the time to post your review. Throughout our extensive correspondence and attempts to provide you a resolution, we have made it very clear that the standard of care you set out falls far short of the empathetic, caring relationships we seek to build with each of our residents...  

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Review from H G (Resident / Service User) published on 13 October 2022 Submitted via Postal Card
Overall Experience
Overall, an excellent couple of days.

Food poor - sent back to the kitchen.

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Review from Debra R (Daughter of Resident) published on 29 June 2022 Submitted via Website
Overall Experience
My 90-year-old father has been a resident of Hilltops, the dementia floor of Reigate Grange, for the last five months. He came from another care home where he had struggled to settle.
I was concerned that the move would unsettle him further, but the carers were brilliant and showed him kindness and friendship such that he settled quickly. The carers are truly amazing. The residents are all treated with dignity and respect; they are loved and happy. The environment is clean and sophisticated and a pleasure to visit. We love the garden and terrace; it’s a wonderful place to sit out and enjoy the sunshine with a cup of tea. There are several activities on offer every day, from film screenings in the cinema to painting classes, concerts or minibus trips. My father and his friends also love Gordon - me to take my dog to visit, is a definite bonus.

Moving to Reigate Grange was, without a doubt, the best decision for our father.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange
Thank you so much for this lovely review!

It is always a worry when considering a move to another home and I am glad that you made the decision to do so. Reigate Grange has so much to offer and I can see that this is your experience. I am so proud of my team and so to read your review fills my...  

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Review from J H (Grandson of Resident) published on 24 June 2022 Submitted via Website
Overall Experience

My nan has lived at this home for a year now, and although she has dementia, she is so happy and very well cared for. They have not only been kind to her but also to me as this was a hard move for us as a family.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you so much for this lovely review. It’s an absolute pleasure to care for your Nan, and I know that my team will be delighted when I share this with them. I personally know how hard it can be to navigate your way around finding the right home for a loved one, and so it fills my heart with joy that you felt the kindness too. Thank you once again for this lovely review.

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Review from R L (Son of Resident) published on 23 June 2022 Submitted via Website
Overall Experience

My mum kept getting hurt in the home on the dementia floor at Reigate Grange and what my mum was coming out with was disturbing to hear. The home kept saying how she was getting hurt was unseen. I then walked into my mum's room and saw a male carer who was bent down by her bed & made a quick exit. I noticed my mum was petrified & shaking, clinging to my girlfriend's arm. Don't leave me. I emailed the head of dementia requesting a meeting and never got a reply. Bought this up with the manager & deputy, took into 3rd month to get a reply back. I decided to install a hidden camera & was horrified what had been recorded. This has taken a toll on my mum. The manager & deputy manager always try to cover up what's going on & alter the truth. The management doesn't reply to or open their emails months from when you send them. Problems with Dehydration/Meds/Hospital visits not arranged correctly. Bad food, fish & meat on the same dish. My mum was going yellow in the face, found on social media.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you for taking the time to share your experience. The standard of care described in your review falls far short of the empathetic, caring relationships we seek to build with our residents and their loved ones. We are deeply sorry that this was your experience. At the time of writing, our...  

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Review from Paula S (Daughter of Resident) published on 22 June 2022 Submitted via Postal Card
Overall Experience

Dad felt instantly at home from the first day he arrived. Even after living on his own for the last 40 years, he's been respected, allowed his own privacy, loved, and so well cared for every day.

Reply from Signature at Reigate Grange, Customer Team at Signature at Reigate Grange

We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.

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Review from E H (Resident / Service User) published on 30 May 2022 Submitted via Postal Card
Overall Experience

Since Reigate Grange became my home 9-months ago, I have been treated with respect. Above all, I feel safe and secure. Staff at all levels clearly enjoy their jobs, and it shows in their positive attitude to both residents and visitors. Cleanliness of my room and throughout the home is exceptional. The gardens etc, add to the experience.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you so much for such a glowing review. If I were, to sum up, my thoughts on Reigate Grange, they would absolutely resonate yours! I will take great pleasure in sharing this lovely review with my team. Thank you once again.

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Review from Chris M (Son of Resident) published on 3 March 2022 Submitted via Postal Card
Overall Experience

My mother has been at the Reigate for 8-months. The care and facilities are excellent, and the apartments are very comfortable, spacious and well laid out. The family has noticed a beneficial change in my mother's well-being due to the activities offered and good food. Families are updated daily by way of a secure website, which is very comforting. We would highly recommend Reigate Grange.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange
This is such a lovely review, I can hardly wait to share it with my team. Everyone at Reigate Grange is proud of the holistic approach we take in ensuring that one’s “mind, body and soul“ are given the A1 treatment! They say life begins at 60. For us, life begins at Reigate Grange!

Warmest regards.

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Review from D K (Resident / Service User) published on 22 February 2022 Submitted via Postal Card
Overall Experience

I feel I am at the Ritz.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange
Thank you so much for a simply wonderful review!

Here at Reigate Grange, we strive to go above and beyond in all we do and passionately believe that our luxury surroundings sit beautifully with the exceptional care we give. My team will be delighted when they read this review. Warmest regards.

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Review from A E (Resident / Service User) published on 20 October 2021 Submitted via Postal Card
Overall Experience

I think the Grange is an excellent place to retire. Very clean, friendly staff, excellent activities. I would highly recommend.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange
What an amazingly succinct review! Thank you!!
I am so pleased that you showed your satisfaction with straight fives across the board! I will take great pleasure in sharing this with my team.

Warmest regards.

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Review from June C (Resident / Service User) published on 1 October 2021 Submitted via Postal Card
Overall Experience

Nice gardens, I like to feed the birds and the squirrels. My apartment is lovely with my own furniture and photos of my own family.

Reply from Sarah-jane Carpenter, General Manager at Signature at Reigate Grange
Thank you for such a lovely review. Our gardens are very special and we love that our very own wildlife visit you! Having your own belongings and photographs with you makes it so personal for you., home from home!
Thank you once again.

Warmest regards.

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Review from V B (Resident / Service User) published on 1 October 2021 Submitted via Postal Card
Overall Experience
I have only been here since 30th July but so far I am very happy to be living here and so near to the rest of my family.

Support and living conditions are excellent and all the staff are very friendly.

Reply from Sarah-jane Carpenter, General Manager at Signature at Reigate Grange
Thank you so much for taking the time to review Reigate Grange. I am so pleased to hear how happy you are with us.

Warmest regards.

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Review from G G (Resident / Service User) published on 23 September 2021 Submitted via Postal Card
Overall Experience

I have been a resident for the last six months at Reigate Grange and have been very happy here. I'm full of praise for the management and staff. I'm impressed with the runnings of Reigate Grange. My stay has been very successful, and I have received help, support and understanding in dealing with all my problems after an extremely nasty fall. I cannot fault any member of staff, and I'm full of praise for the professional runnings of the environment.

Reply from Sarah-jane Carpenter, General Manager at Signature at Reigate Grange

Thank you so much for taking the time to leave such a glowing review! Here at Reigate Grange, we take pride in delivering great care, and your review is a testament to this. I will take great pleasure in sharing this review with my team. Thank you once again.

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Review from J K (Friend of Resident) published on 24 August 2021 Submitted via Postal Card
Overall Experience

When visiting the home, I was pleasantly surprised at how beautiful it was. From the moment I entered, there was a warm and friendly atmosphere with lots of residents engaging in a group crossword. My friend has nothing but praise for the staff at Reigate Grange and has said that although this was a tricky decision, it has been a great one!

Reply from Julie Le May, Client Liaison Manager at Signature at Reigate Grange

Thank you for your amazing review. We do pride ourselves on the great variety of social activities available for our residents. The team will be delighted by your comments.

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Review from Cliff R (Respite Resident) published on 28 July 2021 Submitted via Postal Card
Overall Experience

I have only been staying at Reigate Grange for just over a week. I must say, I am very impressed. Everything about the place is first class, rooms, staff, food etc. I could not be looked after any better and have already extended my stay for a further two weeks with the possibility of becoming a resident. Congratulations to all who help to run the place.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange
Thank you so very much for your wonderful review of Reigate Grange. Your experience is music to our ears, and we are delighted to have you stay with us. I shall take great pleasure in feeding back your comments to our team.

Thank you once again.

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Review from P Y (Daughter of Resident) published on 7 July 2021 Submitted via Postal Card
Overall Experience

Reigate Grange has been very helpful from the start in taking my mum in straight from hospital and organising everything that does with it, taking a lot of stress off my shoulders. People are so friendly and helped my mum settle in quickly; she's happy there now. The restaurant and food are excellent, and the level of care received is fantastic. I can't fault the staff from carers to management. I've found their service to be great and would recommend anyone. Loved to stay.

Reply from Julie Le May, Client Liaison Manager at Signature at Reigate Grange

Thank you so much for your amazing review. It is always nice for the team to hear first-hand how they have made a difference for someone. We are so pleased that your Mum settled so quickly and is happy here. It is our pleasure to have her.

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Review from P K (Son-in-law of Resident) published on 28 August 2020 Submitted via Postal Card
Overall Experience

Very good home. Care exceptional but at a price.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (14) & Events (0)

News
  • 09 Jun 2026

    What a wonderful afternoon we had at Signature at Reigate Grange as we celebrated John and Ann's 65th wedding anniversary. We were delighted to welcome Paul Dambery Mace Bayer of...

  • 15 May 2026

    We proudly celebrated our incredible nurses here at Signature at Reigate Grange. Their compassion, dedication, and commitment makes such a difference every single day. Our nurses go above and beyond...

  • 15 May 2026

    A group of classic car enthusiasts delighted our residents, staff, and guests with a beautiful parade of fully restored vehicles. The cars were in such pristine condition you could quite...

Upcoming Events

There are no upcoming events for Signature at Reigate Grange.

Awards / Recognitions (18)

Accreditations

There are no accreditations posted yet for Signature at Reigate Grange.

Meet the Team (8)

Ana-Maria Cormos
Ana-Maria CormosJob Title:General ManagerJoined: 2026

Ana-Maria Cormos is an experienced health and social care leader with a career spanning clinical practice, quality assurance, operational leadership, commissioning, and business development. Having progressed through a range of senior roles, from Lead Nurse and Head of Nursing and Care Quality to Head of Business Development and General Manager, she brings a well-rounded perspective that combines clinical excellence with commercial awareness.

Ana-Maria began her career as a registered nurse and has remained passionate about delivering high-quality care throughout her professional journey. Her experience working directly with residents and frontline teams has shaped her leadership approach and given her a strong understanding of what good care looks like in practice.

Over the years, she has led care home openings, supported service turnaround projects, strengthened governance and quality frameworks, and worked closely with operational teams to improve outcomes for residents. Her background in business development has also enabled her to bridge the gap between quality care and sustainable business performance, ensuring that services remain both resident-focused and operationally successful.

Known for her collaborative and hands-on leadership style, Ana-Maria believes that the best results are achieved by empowering teams, building strong relationships, and maintaining a clear focus on the people who matter most – residents and their families. She values openness, accountability, and continuous improvement and is committed to creating environments where colleagues feel supported to perform at their best.

Under Ana-Maria's leadership, her team was recognised with the MK Inspiration Award, reflecting a shared commitment to high standards, innovation, and outstanding care delivery.

As General Manager of Reigate Grange, Ana-Maria continues to focus on building a strong culture, maintaining excellence in care, and ensuring residents receive safe, compassionate, and person-centred support in a place they can truly call home.

Justine Hare
Justine HareJob Title:Dementia Care ManagerJoined: 2026

I am proud to be the Dementia Care Manager at Reigate Grange, bringing over 12 years of experience within the care sector. Caring for others has always been more than just a career for me; it is my passion. I am dedicated to delivering exceptional, person-centred dementia care and making a positive difference to the lives of our residents and their families every day.

My career began in domiciliary care, supporting people to maintain their independence in their own homes while building meaningful relationships with them and their families. I then joined a Palliative Support Care Team, where I gained invaluable experience providing compassionate, dignified, and empathetic support to individuals and their loved ones during some of life's most challenging moments.

From there, I progressed into residential care, where I discovered my true passion for dementia care. Today, I am proud to be part of the team at Reigate Grange, where I have the privilege of leading our dementia community.

Dementia care is my area of expertise, and I firmly believe that every person deserves to be treated as an individual, with their own life story, choices, and preferences at the heart of everything we do. My vision is to develop a strong, knowledgeable, and compassionate team, creating an environment where residents feel safe, valued, understood, and truly at home.

I believe exceptional care is built on open communication, honesty, transparency, and teamwork. By supporting and empowering my colleagues, encouraging continuous learning, and leading by example, I strive to create a positive culture where everyone feels respected, listened to, and inspired to provide the highest standards of care.

Nothing is more rewarding than seeing our residents smile, feel comfortable, and enjoy meaningful moments each day. It is a privilege to work alongside such dedicated colleagues and to support the wonderful people who call Reigate Grange home. This is not just my profession; it is my passion.

Lesley Loizou
Lesley LoizouJob Title:Client Liaison Manager

I have been working in the care sector for over 15 years and am delighted to join the team at Signature at Reigate Grange. The home has gone from strength to strength over the past few years and has built an impressive reputation for delivering outstanding care alongside exceptional hospitality services. Signature’s approach to person-centred care is not only amplified through robust and bespoke care plans, but through a range of meaningful activities both within the home and the local community. With so many features on offer, including fine dining and wellbeing facilities, I would be proud to welcome you for a tour and to discuss how we can support your future care needs.

Dean Ferrari
Dean FerrariJob Title:Maintenance ManagerJoined: 2023

I started at a previous Signature home as a Maintenance Assistant, progressing to be Manager and moved to Reigate Grange in 2023. Prior to coming into the care industry, I enjoyed renovating houses and did a lot of travelling for work. I thoroughly enjoy working here at Reigate and strive to keep the home and grounds to an excellent standard for our residents.

Mayank Singh
Mayank SinghJob Title:Hospitality ManagerJoined: 2026

I am an experienced Hotel and Hospitality Manager with over 18 years’ experience leading both large and small teams across the hospitality sector. I have a strong track record within hotels, resorts, established corporate businesses, and now within a luxury care home environment, consistently delivering exceptional standards of service.

Customer service and guest satisfaction are central to my approach, and I am highly motivated to deliver a five-star experience at all times. My background includes leading operational teams, managing processes, and driving business performance while ensuring outstanding guest and resident care.

I bring excellent communication, organisational, planning, and leadership skills, and I am a confident, hands-on manager who leads by example. I am equally comfortable working independently or collaboratively with teams, and I take pride in supporting, motivating, and developing others.

With relevant qualifications in the Hospitality Industry, I am a strong and approachable leader who believes in leading from the front. Providing high-quality service, dignity, and a memorable experience to residents and guests is always my top priority, and I am confident I am a valuable asset to any organisation.

Holly Durban
Holly DurbanJob Title:Hospitality SupervisorJoined: 2025

I’ve spent most of my professional life in hospitality, but a few years ago I realised I wanted to do something more meaningful and rewarding. That decision led me to the care sector and ultimately to Signature at Reigate Grange.

Since joining the team, I’ve progressed from Hospitality Assistant to Hospitality Supervisor, and now manage the Activities Department. I love engaging with our residents every day and creating fun, thoughtful activities that they can truly look forward to.

What motivates me most is building a warm, vibrant atmosphere where residents feel valued, entertained, and cared for. It’s a real privilege to be part of their lives and to help make each day a little brighter.

Bruno Morao
Bruno MoraoJob Title:Head ChefJoined: 2025

Bruno Morao is the talented Head Chef at Reigate Grange Care Home, where he leads the kitchen team in delivering exceptional dining experiences for residents.

Bruno first joined Reigate Grange as Sous Chef in February 2024, bringing over 15 years of experience in the care sector catering. His dedication and passion for food led to his promotion to Head Chef in May 2025.

Originally from Portugal, Bruno has lived in England for more than 20 years and earned his professional chef qualifications here. He is passionate about creating delicious, nutritious meals with a particular love for Mediterranean cuisine.

Bruno is committed to designing seasonal menus that celebrate fresh, high-quality ingredients and meet the diverse dietary needs of residents. His approach to food is centred on teamwork, creativity, and making every meal a memorable experience.

Diane Swinton
Diane SwintonJob Title:Business Admin Manager

I joined Reigate Grange in November 2022 and feel incredibly privileged to be part of such a dedicated and caring team. Before joining the care sector, I worked as a Personal Assistant to a Regional Manager for a well-known supermarket chain, where I developed extensive experience in administration, organisation, finance, and people management.

As Business Administration Manager, I oversee many of the important functions behind the scenes, including HR, finance, recruitment, compliance, and supporting our managers and team members. My role is to help ensure that everything runs smoothly so that our residents receive the highest standards of care and service every day.

I am passionate about supporting both our residents and colleagues and take great pride in creating an efficient, positive, and well-organised environment. One of the most rewarding aspects of my role is knowing that the work I do contributes to making a difference in people's lives, whether directly or indirectly.

What I enjoy most about Reigate Grange is the warm, family atmosphere and the opportunity to work alongside such a compassionate and dedicated team. Every day brings something different, and it is incredibly fulfilling to be part of a community that puts residents at the heart of everything we do.

Outside of work, I enjoy spending time with family and friends, making memories, and taking time to relax and recharge.

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