Signature at Reigate Grange

50-54 West Street, Reigate RH2 9DB
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9.8 120 Reviews
  • Signature at Reigate Grange, Reigate
Reigate Grange is purpose-built and therefore fit for the purpose of promoting independence whilst keeping people safe. It offers Signature's exceptional residential and nursing care combined with outstanding facilities and services, all within a comfortable, friendly and home-like environment. The home features private apartments that vary from studios to one-bedroom suites. In addition, and in Reigate's dementia community, there are bespoke specialist dementia suites, designed especially to offer unique support for individuals requiring specialist dementia care.

Residents are able to enjoy the three acres of land that Reigate Grange is situated within, as well as nature and wildlife zones. There are regular organised trips out and residents are encouraged and supported to continue enjoying hobbies, both old and new. The atmosphere and ambience of Reigate Grange is evident the minute you enter the stunning reception area. There is a sense of calm, contentment and companionship in the combined café area and for those that prefer their own company, there are comfortable sofas just on the periphery.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 95 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Fahame Aboubacar (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (11)
  • Single Rooms with Ensuite Wet Room (73)
  • Couples/Companion Rooms with Ensuite Wet Room (11)

Signature at Reigate Grange Reviews (120)

Total of 120, showing 61-80
9.8

Signature at Reigate Grange has a Review Score of 9.8 (9.817) out of 10, based on 32 reviews in the last 2 years. Over all time Signature at Reigate Grange has 120 reviews.

Overall Experience

  • 106
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Date Published

120
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Review from P Y (Daughter of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reigate Grange has been very helpful from the start in taking my mum in straight from hospital and organising everything that does with it, taking a lot of stress off my shoulders. People are so friendly and helped my mum settle in quickly; she's happy there now. The restaurant and food are excellent,
and the level of care received is fantastic. I can't fault the staff from carers to management. I've found their service to be great and would recommend anyone. Loved to stay.

Reply from Julie Le May, Client Liaison Manager at Signature at Reigate Grange

Thank you so much for your amazing review. It is always nice for the team to hear first-hand how they have made a difference for someone. We are so pleased that your Mum settled so quickly and is happy here. It is our pleasure to have her.

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Review from P K (Son-in-law of Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good home. Care exceptional but at a price.

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Review from E K (Daughter of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reigate Grange has looked after mum extremely well throughout her time there. The staff are all very caring and respectful of mum and even through the lockdown period, they have continued to keep a high standard of care.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you so much for taking the time to leave a review. I would like to thank you on behalf of my team for your kind words. Lockdown brought many challenges but we never for a second let it impact the care we gave, so it is so special for this to be recognised. I look forward to sharing this review with my team.
Warmest regards,
Sarah-jane

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Review from N W (Son-in-law of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During her time at Reigate Grange, my mother-in-law has been very happy and treated with exceptional care and consideration. The staff have always been kind, helpful and taken any of our concerns or suggestions very seriously.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you so much for taking the time to write a review of Reigate Grange. We pride ourselves on the excellent care we provide, so it is all the more encouraging to hear that this is your experience of us. Thank you once again.
Warmest regards.

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Review from T W (Daughter of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reigate Grange has proved to do be outstanding with the care of our 97-year-old mother particularly in the unprecedented time of lockdown. She has been beautifully loved and cared for by exceptional carers, well occupied by the activity staff and nourished by top quality food. All in all, she has 2
wonderful years, very happy and content years at this amazing care home. Thank you to all the staff

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Oh wow! What an amazing review! Thank you so much for your kind words. I cannot wait to share this with my team. Thank you so much!
Warmest regards.

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Review from S W (Friend of Resident) published on 22 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been so difficult to be able to keep in touch with my friend during lockdown but Signature at Reigate Grange have not let this stop them! Zoom meetings have made me feel that anything is possible. My friend is happy and safe. The staff are just so kind and helpful. The management have been so
brilliant with keeping me informed of how they are.

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Review from J B (Friend of Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good friends of mine now live there. They are a couple and have different needs. They live in one apartment together. They are elderly and frail. They are very happy there. They tell me that they love the staff and the activities and the other people who live there are now friends.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you so much for your review. It is so important for us to be able to have couples continue to live together when they join us. We always want to replicate as near as possible, what life was like in one's own home.
I am so pleased that your friends are happy
Many thanks.

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Review from J W (Friend of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An old neighbour of mine moved to Reigate Grange where he was able to enjoy life again with the support and care that he needs.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you so much for taking the time to review us here at Reigate Grange. Taking the pressures away and helping people get back to enjoying life without the worries, is a big part of what we do!
Warmest regards

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Review from D W (Friend of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is so well looked after. He is incredibly happy and I feel that his life has been extended due to the care that he receives.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you for reviewing us here at Reigate Grange. The happiness of our residents is paramount! I am so lucky to be working alongside such a wonderful team.
Warmest regards.

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Review from A K (Friend of Resident) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friends mother is a resident and it's so nice the family are so happy with the care she's receiving. Every time I go to Reigate Grange I'm greeted with a smile and the events they host such as the Christmas fair are so lovely and I have told my kids that's where I want to go when the time comes.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you so much for your lovely review. We do pride ourselves on giving a warm welcome to all our visitors! We look forward to seeing you again soon.
Warmest regards

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Review from Amanda B (Independent Advocate Deputyship) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am an independent social worker who has two clients living at Reigate Grange. I have been involved with the home since it first opened and no matter what, the managers and their staff team delivery consistent, person-centred, high-quality care and support to their residents. The home itself is a
delight to spend time in and provides a lovely homely environment on all floors. The bedrooms are spacious and beautifully decorated and the communal areas are inviting and fun. But it's not all looks with Reigate Grange, it goes so much deeper. All the staff are totally dedicated to those they are supporting. They all know each resident's likes and dislikes, past history, families etc, that their care is always truly person-centred. If a relative of mine were to need to go into a care home, I would choose Reigate Grange above any other. Highly recommended.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you so much for taking the time to review us. I am so pleased that you feel so positively about your experiences of Reigate Grange. My teams will be delighted to read this review.


Warmest regards

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Review from Nicola-Jane (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Reigate Grange, Hilltops (Dementia Suite), on the 25th March, after being at our family home for 55 years, and right bang in the middle of this horrific pandemic which meant I couldn't visit her! The staff have been simply brilliant during this difficult time as they have had to
cancel all extra outside help so have had to do a multitude of jobs including arranging pyjama parties and VE day, and they still come into work with a smile on their face saying how much they love their job!
The carers are all like angels - each and every one of them goes over and above each day - they put their life and soul into their job, they are kind, compassionate and extremely intuitive and boy oh boy they know how to give the inmates a fun time! They are all an absolute asset to Reigate Grange and I am very lucky that this is my mother's new home. And when this pandemic is over they all deserve a medal and a big party! The staff are simply the very best! Thank you

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Oh what a wonderful review! Thank you so much. Covid has brought its own challenges but as you said, we have pulled together and although our doors may be closed, the laughter still rings out!
My Team will love reading this review - thank you!

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Review from H S (Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving the care and staff have been wonderful and helpful. Always around if needed and always, bright and cheerful. We have a little joke.

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Review from N R (Godson of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As the 6 month's mark since moving in is nigh, a review seems timely and apt. We have been most impressed and pleased with the level of care, it's sensitivity, their patience, attention to details and responsiveness and this goes across the board of all those we have cause to interact with - Nurses,
carers, cleaners, maintenance and management (sorry to the chef's and restaurant team, but we have not eaten there ourselves). The only negative remains that old, vexed and perennial issue - meals. We know 'it's difficult to please all of the people all of the time', but Car parking - not even going to go there!

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you for taking the time to review us, here at Reigate Grange. It's great to learn how impressed you are with the care we provide. I must agree with you that it can be a challenge in pleasing everyone, however here at Reigate Grange we recognise just how important the dining experience is and that's why we hold weekly forums where we gather feedback and suggestions for our menus, so they really do have the Residents seal of approval. Parking can be tricky but with 42 spaces, we get by.

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Review from P K (Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very lucky to be here where we are looked after so well. All the staff are so caring which makes for a very happy atmosphere. My friends say it's like a five-star hotel, but not so formal. I would recommend a visit.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you so much for taking the time to leave us a review and your kind comments. I will take great pleasure in sharing your comments with my team.
Kind regards
General Manager

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Review from E R (Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I moved into Signature Grange 16 months ago. My husband had a stoke sad to say 6 months ago he died so sad. I am lucky to be here. Such kindness from the management and staff and the residents. It truly is "home from home".

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you so very much for taking the time to leave us such a lovely review. We are the lucky ones! I will take great pleasure in sharing your review with my team.
Warmest regards
General Manager

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Review from K A (Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My apartment is spacious and well designed. The staff are all kind and helpful. As a downsizing move with overall assistance this arrangement has worked very well.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you for your review. I am so pleased that your move to Reigate Grange has worked out so well for you as we understand how challenging and often sad such moves can be.
Warmest regards
General Manager

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Review from J G (Daughter of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to the Grange in July 2019, since being here she has had the most amazing care. The staff are so helpful and I can't thank the carers enough for all they do. Always so positive, happy and kind. The food is very good and mum's room/bathroom is kept clean and tidy. I wouldn't hesitate to
recommend Reigate Grange to any friends.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you so very much for taking the time to leave such a lovely review. It is an absolute delight to have your Mum in our care. I will take great pleasure in sharing your review with my team.
Warmest regards
General Manager

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Review from N D (Son of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is how care homes should be. The Grange is superbly run by charming, caring people.
My mum has found the nursing care very beneficial, the food and regular medication has had a very good effect on her health.
It is a large establishment which has a good community atmosphere. Thank you so much.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you for taking the time to leave us such a lovely review. We are all immensely proud of the great community we have become and receiving reviews like yours fills us with pride. Thank you. I will now take great pleasure in sharing this with my team. Warmest regards,
Sarah-Jane.

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Review from J H (Daughter of Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care and attention to detail at the Grange is absolutely outstanding. Everyone is so caring and friendly and my mother is as happy as she has been for years. Both my father and I have complete peace of mind and mum could not be in a better place.

Reply from Sarah-Jane Carpenter, General Manager at Signature at Reigate Grange

Thank you so much for taking the time to leave us such a wonderful review. Your peace of mind is so very important to us and Mum's happiness is what it is all about. I shall take great pleasure in sharing this with my team.
Warmest regards,
Sarah-Jane.

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Signature at Reigate Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Signature at Reigate Grange is calculated as follows: ( (324 Excellents x 5) + (50 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 382 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Signature at Reigate Grange is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (17)

Meet the Team (7)

Fahame

Fahame Aboubacar

Job Title: General Manager

Joined: 2023

I was privileged to join Reigate Grange in March 2023 to support the team as Care Services Manager. I was delighted to move into the role of Interim General Manager in June, and then to be confirmed as the General Manager later that year. I’m a qualified Registered Nurse, a dynamic individual with excellent nursing and leadership skills. I have a track record of delivering clinical excellence in a professional manner through direct nursing care. I have deputised for more than 10 years and also worked as Acting Manager. I’m a qualified TTT (Train The Trainer) and also have experience in commissioning new homes. At Reigate Grange, there is a genuine team spirit of cooperation and a passion to deliver the highest quality care. As General Manager, I strive to support this ethos and make our home truly exceptional.

Mariyana

Mariyana Storey

Job Title: Dementia Care Manager

Joined: 2020

I first joined Signature in October 2020 as a Care Supervisor in the dementia care community. I was then promoted to the role of Dementia Care Manager. If there is one thing that I've learned in my years of working with people living with dementia it is: the happiest and most fulfilled people are those who devote themselves to something bigger and more unique. There's nothing more rewarding than helping the most vulnerable people to continue to live their lives with dignity and respect.

Sumitha

Sumitha Vijayagangadharan

Job Title: Nursing Care Manager

Joined: 2023

I have over 25 years of clinical experience in acute and nursing home settings, holding qualifications in General, Medical, Surgical, Paediatric, Psychiatric, Obstetric and Community Nursing. I’ve earned a State Award of Merit in Medical and Surgical Nursing and completed post-graduation in Gerontological Nursing and end-of-life care in Ireland. Passionate about elderly care, I’ve worked in India, Malaysia, Ireland and the UK, specialising in Acute Stroke units. My goal is to provide dignified care to elderly residents, ensuring peace of mind for residents' loved ones. Progressing into management, I now mentor and empower large teams. I feel privileged to work for Signature where the values of the organisation align with my own.

Kelly

Kelly Longhurst

Job Title: Client Liaison Manager

I absolutely love my role as Client Liaison Manager – welcoming families into our beautiful home and helping new residents settle into life at Reigate Grange is incredibly rewarding.


My background has always been rooted in customer service, giving me a wealth of experience to draw from. Prior to joining Signature, I worked closely with families needing support with mobility equipment. When the opportunity arose to move into the care sector, it felt like a natural next step – one that allowed me to follow my passion for making a meaningful difference in people’s lives.


No two days are ever the same, and it’s a genuine pleasure to work alongside such a fantastic team of colleagues and residents. I’m proud of the outstanding care we deliver here at Reigate Grange and it’s a privilege to be part of a community where residents truly thrive in a beautifully kept home.

Chloe

Chloe Krokidis

Job Title: Activities Manager

Joined: 2018

I joined as Wellbeing and Lifestyle Manager in June 2018 as part of the commissioning management team at Reigate Grange and completely new to the care industry. I come from a background within the entertainment industry, an industry I was fortunate to work in for over a decade, working both in hotels and aboard cruise ships as a singer and dancer within the Production Team and Manager of the team. My background has given me a wonderful insight into fantastic customer service and organising and delivering the activities and events within the home has been extremely rewarding on a daily basis. Since being with Signature I have also been fortunate enough to have completed my Hospitality Manager certificate, specialising in Conference and Events Management. I honestly thought leaving the entertainment industry that I would never find a job I enjoyed as much, yet my time here at Reigate Grange has been amazing and extremely fulfilling.

Karen

Karen Matthews

Job Title: Wellbeing and Lifestyle Supervisor

Joined: 2023

I was welcomed to Signature at Reigate Grange in August 2023. I have worked in care for roughly 10 years in another Signature care home. I have worked in both the Care and Activities Departments. Activities are my passion as I enjoy being able to spend time with residents and listening to their life stories. If I am able to make our residents happy and smile, I feel I have successfully fulfilled my job.

Dean

Dean Ferrari

Job Title: Maintenance Manager

Joined: 2023

I started at a previous Signature home as a Maintenance Assistant, progressing to be Manager and moved to Reigate Grange in 2023. Prior to coming into the care industry, I enjoyed renovating houses and did a lot of travelling for work. I thoroughly enjoy working here at Reigate and strive to keep the home and grounds to an excellent standard for our residents.

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