The dementia support team has been excellentJane W(Daughter of Resident/Service User)
The dementia support team has been excellentJane W(Daughter of Resident/Service User)
Reigate Grange is purpose-built and therefore fit for the purpose of promoting independence whilst keeping people safe. It offers Signature's exceptional residential and nursing care combined with outstanding facilities and services, all within a comfortable, friendly and home-like environment. The home features private apartments that vary from studios to one-bedroom suites. In addition, and in Reigate's dementia community, there are bespoke specialist dementia suites, designed especially to offer unique support...
Reigate Grange is purpose-built and therefore fit for the purpose of promoting independence whilst keeping people safe. It offers Signature's exceptional residential and nursing care combined with outstanding facilities and services, all within a comfortable, friendly and home-like environment. The home features private apartments that vary from studios to one-bedroom suites. In addition, and in Reigate's dementia community, there are bespoke specialist dementia suites, designed especially to offer unique support for individuals requiring specialist dementia care.
Residents are able to enjoy the three acres of land that Reigate Grange is situated within, as well as nature and wildlife zones. There are regular organised trips out and residents are encouraged and supported to continue enjoying hobbies, both old and new. The atmosphere and ambience of Reigate Grange is evident the minute you enter the stunning reception area. There is a sense of calm, contentment and companionship in the combined café area and for those that prefer their own company, there are comfortable sofas just on the periphery.
Contact Signature at Reigate Grange to confirm what's included and get a personalised quote:
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Signature at Reigate Grange has a Review Score of 9.8 (9.794) out of 10, based on 35 reviews in the last 2 years.
Over all time Signature at Reigate Grange has 141 reviews.
This Care Home from the outside looks lovely, but this is where it ends if you have someone here on the dementia floor Hilltops. The visits and video calls and pictures I was able to have showed things are far from caring and safe. When things went wrong here the management didn't correct the...
This Care Home from the outside looks lovely, but this is where it ends if you have someone here on the dementia floor Hilltops. The visits and video calls and pictures I was able to have showed things are far from caring and safe. When things went wrong here the management didn't correct the problems of the staff for their wrongdoings. My friend's mum suffered from dehydration, along with being given appalling food that you would not give a dog. Safety is a joke here with trip hazards I have a picture of in her own bathroom. My friend's mum suffered from poor care that resulted in stays in hospital which could have been avoided along with other injuries she suffered. She suffered medication problems that were highlighted in the CQC Report published 31st May-22. My mum's friend who was like a mum to me growing up, staff treated her with no respect, poor care in this place as published by a national newspaper and on social media. I would not recommend this place to anyone.
We work constructively with any...
Thank you for taking the time to write a review, and we are disappointed that this was your experience. What you describe falls far short of the empathetic, caring relationships we seek to build with each of our residents and their loved ones at Reigate Grange.We work constructively with any resident, relative, or loved one who raises a concern about the care they receive, doing so immediately to address the nature of the issue as soon as it is brought to our attention. Referring to the experience of your Mother’s friend, our team at Reigate Grange and senior colleagues at Signature worked closely with her family throughout her stay at Reigate Grange.
We operate a zero-tolerance policy on the behaviour identified in the media report you refer to, and as a care provider we took all possible steps to ensure we acted very quickly to deal with this. I wish to make clear that these rogue individuals, who had passed pre-employment checks, left the care home as soon as we were informed of their conduct. They exhibited extremely isolated behaviour by not demonstrating the high quality of care our team delivers to all of its communities each and every day.
Supported by our comprehensive safeguarding policy, residents, their relatives and our team members, are protected by:Led by our head chef, our catering team prides itself on delivering seasonal menus, developed using the highest quality food, locally sourced produce, designed to support residents’ specific nutritional needs. We are committed to working in partnership with our residents and their relatives, and do take onboard your comments surrounding your experience.
I also wish to set out that we work constructively with our regulator, the Care Quality Commission. We welcome any guidance they provide and always seek to address areas identified for improvement.
Finally, we strongly encourage residents, relatives and loved ones to present any feedback on the care provided by the Reigate Grange team in writing, by phone or in person. We also offer the option to contact senior team members, outside of the home, who can provide additional support if it is required, as well as having a comprehensive complaints process that includes independent auditing.
At all times we strive to provide the very best service and we apologise that this was not your experience on this occasion. Thank you once again for taking the time to leave a review.
In short, when a friend's health and mental outlook declined after the death of their husband - suggested the Grange (having visited and appraised it) as respite, two weeks holiday in a five-star hotel. She caved to it but said, not ready for a permanent move. After two weeks, she went home, but a...
In short, when a friend's health and mental outlook declined after the death of their husband - suggested the Grange (having visited and appraised it) as respite, two weeks holiday in a five-star hotel. She caved to it but said, not ready for a permanent move. After two weeks, she went home, but a couple of days later suggested to move. She absolutely loved it and said it felt like home, made friends and loved the staff. Unfortunately she died, but in peace.
My good and close friend was living at home, but with deteriorating health involving increasing care over a period of three years, we managed to persuade her to take a period of respite and chose Signature and Reigate Grange. At the end of two weeks, she wanted to return home, but within three days...
Well done to all.
You will not find...
You will not find a better care home.
Poor management, poor care, and abuse. After spending time with the family friend involved, I can see how the abuse changed this 88-year old which was published in the newspaper. The management team and some of these staff members should not be allowed to work in care ever again.
Poor management, poor care, and abuse. After spending time with the family friend involved, I can see how the abuse changed this 88-year old which was published in the newspaper. The management team and some of these staff members should not be allowed to work in care ever again.
Thank you for your review.
We operate a zero-tolerance policy on the behaviour identified in the media report you refer to. As a care provider, we took all possible steps to ensure we acted very quickly to deal with this. I wish to make clear that these rogue individuals, who had passed...
Thank you for your review.
We operate a zero-tolerance policy on the behaviour identified in the media report you refer to. As a care provider, we took all possible steps to ensure we acted very quickly to deal with this. I wish to make clear that these rogue individuals, who had passed pre-employment checks, left the care home as soon as we were informed of their conduct. They exhibited extremely isolated behaviour by not demonstrating the high quality of care our team delivers to all of its communities each and every day.
Thank you once again for taking the time to leave a review.
Disheartened by the lack of care given to my partners mother who was staying on the dementia unit. Totally disgusted with the level of food that was being served we decided to take food in ourselves. On occasions I saw carers being short and lacking encouragement. It would appear there is a lack of...
Disheartened by the lack of care given to my partners mother who was staying on the dementia unit. Totally disgusted with the level of food that was being served we decided to take food in ourselves. On occasions I saw carers being short and lacking encouragement. It would appear there is a lack of dementia training amongst staff. Medication was not always distributed correctly, if at all. She had falls and injuries which were not logged correctly. Some of these falls would have been due to the loss of her glasses and the meds she was on. When management was informed of our concerns we did not always receive a reply or any reassurance that things were being dealt with. We had no choice but to take further measures in order to get answers and were horrified and heartbroken by what we saw. The disturbing video footage has been published by a national newspaper.
We work constructively with any...
Thank you for taking the time to write a review, and we are disappointed that this was your experience. What you describe falls far short of the empathetic, caring relationships we seek to build with each of our residents and their loved ones at Reigate Grange.- Mental Health Awareness
We operate a zero-tolerance policy on the behaviour identified in the media report you refer to, and as a care provider we took all possible steps to ensure we acted very quickly to deal with this. I wish to make clear that these rogue individuals, who had passed pre-employment checks, left the care home as soon as we were informed of their conduct. They exhibited extremely isolated behaviour by not demonstrating the high quality of care our team delivers to all of its communities each and every day.Led by our head chef, our catering team prides itself on delivering seasonal menus, developed using the highest quality food and locally sourced produce, designed to support residents’ specific nutritional needs. As part of our commitment to working in partnership with our residents and their relatives, we encourage feedback and do take onboard your comments surrounding your experience.
Finally, we strongly encourage residents, relatives and loved ones to present any feedback on the care provided by the Reigate Grange team in writing, by phone or in person. We also offer the option to contact senior team members, outside of the home, who can provide additional support if it is required, as well as having a comprehensive complaints process that includes independent auditing.
At all times we strive to provide the very best service and we apologise that this was not your experience on this occasion. Thank you once again for taking the time to leave a review.
Please avoid at all costs don't be fooled by first impressions here.
Please avoid at all costs don't be fooled by first impressions here.
Thank you for taking the time to post your review. Throughout our extensive correspondence and attempts to provide you a resolution, we have made it very clear that the standard of care you set out falls far short of the empathetic, caring relationships we seek to build with each of our residents...
Thank you for taking the time to post your review. Throughout our extensive correspondence and attempts to provide you a resolution, we have made it very clear that the standard of care you set out falls far short of the empathetic, caring relationships we seek to build with each of our residents and their loved ones. We are deeply sorry that this was your experience.
I am also keen to emphasise that when the footage and allegations were shared with us, the management team acted swiftly and decisively. All rogue individuals identified as carrying out poor care in the footage were immediately referred to the Police and Safeguarding for investigation, and to reassure you, the individuals left the organisation as soon as the footage was shared with us.
In the week we were presented with the footage, we deployed an undercover Supervisor to assess the performance of the wider team. This ‘undercover’ team member worked in the home for several weeks and found no safeguarding concerns.
Furthermore, we immediately hired an external dementia care consultant to complete a full audit of Reigate Grange. They entered the service within the same week that the footage was shared with us, and their review found there were no systemic safeguarding issues.
We also have a comprehensive safeguarding policy which includes:- All of our homes are subject to independent, CQC-style inspections by a contracted quality assurance company.
At all times we strive to provide the very best service and we again apologise that this was not your experience on this occasion.
Thank you once again for providing this review.
Food poor - sent back to the kitchen.
Food poor - sent back to the kitchen.
I was concerned that the move would unsettle him further, but the carers were brilliant and showed him kindness...
Moving to Reigate Grange was, without a doubt, the best decision for our father.
It is always a worry when considering a move to another home and I am glad that you made the decision to do so. Reigate Grange has so much to offer and I can see that this is your experience. I am so proud of my team and so to read your review fills my...
Thank you so much for this lovely review!It is always a worry when considering a move to another home and I am glad that you made the decision to do so. Reigate Grange has so much to offer and I can see that this is your experience. I am so proud of my team and so to read your review fills my heart with joy. We absolutely love our visiting fur-friends! Please keep bringing him in! Thank you once again for this lovely review.
My nan has lived at this home for a year now, and although she has dementia, she is so happy and very well cared for. They have not only been kind to her but also to me as this was a hard move for us as a family.
My nan has lived at this home for a year now, and although she has dementia, she is so happy and very well cared for. They have not only been kind to her but also to me as this was a hard move for us as a family.
Thank you so much for this lovely review. It’s an absolute pleasure to care for your Nan, and I know that my team will be delighted when I share this with them. I personally know how hard it can be to navigate your way around finding the right home for a loved one, and so it fills my heart with joy that you felt the kindness too. Thank you once again for this lovely review.
My mum kept getting hurt in the home on the dementia floor at Reigate Grange and what my mum was coming out with was disturbing to hear. The home kept saying how she was getting hurt was unseen. I then walked into my mum's room and saw a male carer who was bent down by her bed & made a quick exit....
My mum kept getting hurt in the home on the dementia floor at Reigate Grange and what my mum was coming out with was disturbing to hear. The home kept saying how she was getting hurt was unseen. I then walked into my mum's room and saw a male carer who was bent down by her bed & made a quick exit. I noticed my mum was petrified & shaking, clinging to my girlfriend's arm. Don't leave me. I emailed the head of dementia requesting a meeting and never got a reply. Bought this up with the manager & deputy, took into 3rd month to get a reply back. I decided to install a hidden camera & was horrified what had been recorded. This has taken a toll on my mum. The manager & deputy manager always try to cover up what's going on & alter the truth. The management doesn't reply to or open their emails months from when you send them. Problems with Dehydration/Meds/Hospital visits not arranged correctly. Bad food, fish & meat on the same dish. My mum was going yellow in the face, found on social media.
Thank you for taking the time to share your experience. The standard of care described in your review falls far short of the empathetic, caring relationships we seek to build with our residents and their loved ones. We are deeply sorry that this was your experience. At the time of writing, our...
Thank you for taking the time to share your experience. The standard of care described in your review falls far short of the empathetic, caring relationships we seek to build with our residents and their loved ones. We are deeply sorry that this was your experience. At the time of writing, our Senior Team continues to work with you directly to address your detailed feedback on the care your mum received and to provide you with a resolution.Please be assured that we operate an open and honest culture and value all comments we receive because this gives us the opportunity to improve our service. We are sorry that on this occasion we fell short of responding to your emails in a timely manner. We always strive to provide the very best service, and we again apologise that this was not your experience on this occasion.
Dad felt instantly at home from the first day he arrived. Even after living on his own for the last 40 years, he's been respected, allowed his own privacy, loved, and so well cared for every day.
Dad felt instantly at home from the first day he arrived. Even after living on his own for the last 40 years, he's been respected, allowed his own privacy, loved, and so well cared for every day.
We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.
Since Reigate Grange became my home 9-months ago, I have been treated with respect. Above all, I feel safe and secure. Staff at all levels clearly enjoy their jobs, and it shows in their positive attitude to both residents and visitors. Cleanliness of my room and throughout the home is exceptional....
Since Reigate Grange became my home 9-months ago, I have been treated with respect. Above all, I feel safe and secure. Staff at all levels clearly enjoy their jobs, and it shows in their positive attitude to both residents and visitors. Cleanliness of my room and throughout the home is exceptional. The gardens etc, add to the experience.
Thank you so much for such a glowing review. If I were, to sum up, my thoughts on Reigate Grange, they would absolutely resonate yours! I will take great pleasure in sharing this lovely review with my team. Thank you once again.
My mother has been at the Reigate for 8-months. The care and facilities are excellent, and the apartments are very comfortable, spacious and well laid out. The family has noticed a beneficial change in my mother's well-being due to the activities offered and good food. Families are updated daily by...
My mother has been at the Reigate for 8-months. The care and facilities are excellent, and the apartments are very comfortable, spacious and well laid out. The family has noticed a beneficial change in my mother's well-being due to the activities offered and good food. Families are updated daily by way of a secure website, which is very comforting. We would highly recommend Reigate Grange.
Warmest regards.
I feel I am at the Ritz.
I feel I am at the Ritz.
Here at Reigate Grange, we strive to go above and beyond in all we do and passionately believe that our luxury surroundings sit beautifully with the exceptional care we give. My team will be delighted when they read this review. Warmest regards.
I think the Grange is an excellent place to retire. Very clean, friendly staff, excellent activities. I would highly recommend.
I think the Grange is an excellent place to retire. Very clean, friendly staff, excellent activities. I would highly recommend.
Warmest regards.
Nice gardens, I like to feed the birds and the squirrels. My apartment is lovely with my own furniture and photos of my own family.
Nice gardens, I like to feed the birds and the squirrels. My apartment is lovely with my own furniture and photos of my own family.
Warmest regards.
Support and living conditions are excellent and all the staff are very friendly.
Support and living conditions are excellent and all the staff are very friendly.
Warmest regards.
I have been a resident for the last six months at Reigate Grange and have been very happy here. I'm full of praise for the management and staff. I'm impressed with the runnings of Reigate Grange. My stay has been very successful, and I have received help, support and understanding in dealing with...
I have been a resident for the last six months at Reigate Grange and have been very happy here. I'm full of praise for the management and staff. I'm impressed with the runnings of Reigate Grange. My stay has been very successful, and I have received help, support and understanding in dealing with all my problems after an extremely nasty fall. I cannot fault any member of staff, and I'm full of praise for the professional runnings of the environment.
Thank you so much for taking the time to leave such a glowing review! Here at Reigate Grange, we take pride in delivering great care, and your review is a testament to this. I will take great pleasure in sharing this review with my team. Thank you once again.
When visiting the home, I was pleasantly surprised at how beautiful it was. From the moment I entered, there was a warm and friendly atmosphere with lots of residents engaging in a group crossword. My friend has nothing but praise for the staff at Reigate Grange and has said that although this was...
When visiting the home, I was pleasantly surprised at how beautiful it was. From the moment I entered, there was a warm and friendly atmosphere with lots of residents engaging in a group crossword. My friend has nothing but praise for the staff at Reigate Grange and has said that although this was a tricky decision, it has been a great one!
Thank you for your amazing review. We do pride ourselves on the great variety of social activities available for our residents. The team will be delighted by your comments.
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What a fantastic evening we had, with Sue Glynne from our sister home Signature at Banstead who joined us to host a wonderful gin tasting experience! Our residents had the...
Residents from Signature at Reigate Grange enjoyed a fantastic minibus trip to the Gatwick Aviation Museum! It was a lovely day filled with fascinating aircraft, interesting history, and plenty of...
Celebrating Eight Wonderful Years at Signature at Reigate Grange Earlier this month, we were delighted to celebrate our 8th Birthday at Signature at Reigate Grange with our residents, families, team...
There are no upcoming events for Signature at Reigate Grange.
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Ana-Maria Cormos is an experienced health and social care leader with a career spanning clinical practice, quality assurance, operational leadership,...
Ana-Maria Cormos is an experienced health and social care leader with a career spanning clinical practice, quality assurance, operational leadership, commissioning, and business development. Having progressed through a range of senior roles, from Lead Nurse and Head of Nursing and Care Quality to Head of Business Development and General Manager, she brings a well-rounded perspective that combines clinical excellence with commercial awareness.
Ana-Maria began her career as a registered nurse and has remained passionate about delivering high-quality care throughout her professional journey. Her experience working directly with residents and frontline teams has shaped her leadership approach and given her a strong understanding of what good care looks like in practice.
Over the years, she has led care home openings, supported service turnaround projects, strengthened governance and quality frameworks, and worked closely with operational teams to improve outcomes for residents. Her background in business development has also enabled her to bridge the gap between quality care and sustainable business performance, ensuring that services remain both resident-focused and operationally successful.
Known for her collaborative and hands-on leadership style, Ana-Maria believes that the best results are achieved by empowering teams, building strong relationships, and maintaining a clear focus on the people who matter most – residents and their families. She values openness, accountability, and continuous improvement and is committed to creating environments where colleagues feel supported to perform at their best.
Under Ana-Maria's leadership, her team was recognised with the MK Inspiration Award, reflecting a shared commitment to high standards, innovation, and outstanding care delivery.
As General Manager of Reigate Grange, Ana-Maria continues to focus on building a strong culture, maintaining excellence in care, and ensuring residents receive safe, compassionate, and person-centred support in a place they can truly call home.
I am proud to be the Dementia Care Manager at Reigate Grange, bringing over 12 years of experience within the care sector. Caring for others has...
I am proud to be the Dementia Care Manager at Reigate Grange, bringing over 12 years of experience within the care sector. Caring for others has always been more than just a career for me; it is my passion. I am dedicated to delivering exceptional, person-centred dementia care and making a positive difference to the lives of our residents and their families every day.
My career began in domiciliary care, supporting people to maintain their independence in their own homes while building meaningful relationships with them and their families. I then joined a Palliative Support Care Team, where I gained invaluable experience providing compassionate, dignified, and empathetic support to individuals and their loved ones during some of life's most challenging moments.
From there, I progressed into residential care, where I discovered my true passion for dementia care. Today, I am proud to be part of the team at Reigate Grange, where I have the privilege of leading our dementia community.
Dementia care is my area of expertise, and I firmly believe that every person deserves to be treated as an individual, with their own life story, choices, and preferences at the heart of everything we do. My vision is to develop a strong, knowledgeable, and compassionate team, creating an environment where residents feel safe, valued, understood, and truly at home.
I believe exceptional care is built on open communication, honesty, transparency, and teamwork. By supporting and empowering my colleagues, encouraging continuous learning, and leading by example, I strive to create a positive culture where everyone feels respected, listened to, and inspired to provide the highest standards of care.
Nothing is more rewarding than seeing our residents smile, feel comfortable, and enjoy meaningful moments each day. It is a privilege to work alongside such dedicated colleagues and to support the wonderful people who call Reigate Grange home. This is not just my profession; it is my passion.
I have been working in the care sector for over 15 years and am delighted to join the team at Signature at Reigate Grange. The home has gone from...
I have been working in the care sector for over 15 years and am delighted to join the team at Signature at Reigate Grange. The home has gone from strength to strength over the past few years and has built an impressive reputation for delivering outstanding care alongside exceptional hospitality services. Signature’s approach to person-centred care is not only amplified through robust and bespoke care plans, but through a range of meaningful activities both within the home and the local community. With so many features on offer, including fine dining and wellbeing facilities, I would be proud to welcome you for a tour and to discuss how we can support your future care needs.
I started at a previous Signature home as a Maintenance Assistant, progressing to be Manager and moved to Reigate Grange in 2023. Prior to coming...
I started at a previous Signature home as a Maintenance Assistant, progressing to be Manager and moved to Reigate Grange in 2023. Prior to coming into the care industry, I enjoyed renovating houses and did a lot of travelling for work. I thoroughly enjoy working here at Reigate and strive to keep the home and grounds to an excellent standard for our residents.
I am an experienced Hotel and Hospitality Manager with over 18 years’ experience leading both large and small teams across the hospitality sector. I...
I am an experienced Hotel and Hospitality Manager with over 18 years’ experience leading both large and small teams across the hospitality sector. I have a strong track record within hotels, resorts, established corporate businesses, and now within a luxury care home environment, consistently delivering exceptional standards of service.
Customer service and guest satisfaction are central to my approach, and I am highly motivated to deliver a five-star experience at all times. My background includes leading operational teams, managing processes, and driving business performance while ensuring outstanding guest and resident care.
I bring excellent communication, organisational, planning, and leadership skills, and I am a confident, hands-on manager who leads by example. I am equally comfortable working independently or collaboratively with teams, and I take pride in supporting, motivating, and developing others.
With relevant qualifications in the Hospitality Industry, I am a strong and approachable leader who believes in leading from the front. Providing high-quality service, dignity, and a memorable experience to residents and guests is always my top priority, and I am confident I am a valuable asset to any organisation.
I’ve spent most of my professional life in hospitality, but a few years ago I realised I wanted to do something more meaningful and rewarding. That...
I’ve spent most of my professional life in hospitality, but a few years ago I realised I wanted to do something more meaningful and rewarding. That decision led me to the care sector and ultimately to Signature at Reigate Grange.
Since joining the team, I’ve progressed from Hospitality Assistant to Hospitality Supervisor, and now manage the Activities Department. I love engaging with our residents every day and creating fun, thoughtful activities that they can truly look forward to.
What motivates me most is building a warm, vibrant atmosphere where residents feel valued, entertained, and cared for. It’s a real privilege to be part of their lives and to help make each day a little brighter.
Bruno Morao is the talented Head Chef at Reigate Grange Care Home, where he leads the kitchen team in delivering exceptional dining experiences for...
Bruno Morao is the talented Head Chef at Reigate Grange Care Home, where he leads the kitchen team in delivering exceptional dining experiences for residents.
Bruno first joined Reigate Grange as Sous Chef in February 2024, bringing over 15 years of experience in the care sector catering. His dedication and passion for food led to his promotion to Head Chef in May 2025.
Originally from Portugal, Bruno has lived in England for more than 20 years and earned his professional chef qualifications here. He is passionate about creating delicious, nutritious meals with a particular love for Mediterranean cuisine.
Bruno is committed to designing seasonal menus that celebrate fresh, high-quality ingredients and meet the diverse dietary needs of residents. His approach to food is centred on teamwork, creativity, and making every meal a memorable experience.
I joined Reigate Grange in November 2022 and feel incredibly privileged to be part of such a dedicated and caring team. Before joining the care...
I joined Reigate Grange in November 2022 and feel incredibly privileged to be part of such a dedicated and caring team. Before joining the care sector, I worked as a Personal Assistant to a Regional Manager for a well-known supermarket chain, where I developed extensive experience in administration, organisation, finance, and people management.
As Business Administration Manager, I oversee many of the important functions behind the scenes, including HR, finance, recruitment, compliance, and supporting our managers and team members. My role is to help ensure that everything runs smoothly so that our residents receive the highest standards of care and service every day.
I am passionate about supporting both our residents and colleagues and take great pride in creating an efficient, positive, and well-organised environment. One of the most rewarding aspects of my role is knowing that the work I do contributes to making a difference in people's lives, whether directly or indirectly.
What I enjoy most about Reigate Grange is the warm, family atmosphere and the opportunity to work alongside such a compassionate and dedicated team. Every day brings something different, and it is incredibly fulfilling to be part of a community that puts residents at the heart of everything we do.
Outside of work, I enjoy spending time with family and friends, making memories, and taking time to relax and recharge.
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