Submit a Review for Bletchingley & Wellington
11 Oathall Road, Haywards Heath, RH16 3EG
View full details of Bletchingley & WellingtonLatest Reviews for Bletchingley & Wellington
28 January 2026
Mum spent 4.5 years at Bletchingley from May 2021 to January 2026. She received excellent care during her time at Bletchingley. The staff were caring, kind, polite & always hospitable to us as a family.
Mum was treated with respect & dignity at all times. The staff were always patient & considerate
too.
The nurses were excellent & a truly excellent team of staff.
23 January 2026
Our Mum was in Wellington House for end of life care for six weeks. During this difficult time my siblings and I visited every day and were so reassured that Mum received the best care and attention. She was always clean and well dressed and her room was beautifully decorated, as was the whole home.
We were always welcomed warmly and offered refreshments. The staff were very efficient as well as being respectful friendly kind and caring. We could not have asked for a better experience for my Mum in her final weeks and for us as her loved ones.
23 January 2026
I can't praise all the staff at Wellington enough, from Monika front of house to healthcare assistants, nursing staff and kitchen. We always had a warm welcome from Monika and put at ease. My Mum was very well cared for, monitored and nursed as was required. She was very comfortable and always said
everyone was lovely with her.
14 January 2026
My brother was temporarily homed twice in Wellington last year, as part of his journey from independent living to full time care. As a Brain Injury/ Stroke victim , he was not the archetypal resident of a Dementia Care home and was something of a square peg in a round hole. A very awkward and
challenging square peg it must be added, that at times is very difficult to deal with. Notwithstanding this the Staff did a very good job in keeping him safe, clean and well fed, and interacting with him in a kind and very humane way. Full marks to them! The management at all times, were bright and cheery, and rapid to respond to any issues that occurred and genuinely very happy to go out of their way to help! Very impressive ! I once ran a Care Home and I know first hand there are varying standards of 'Care'! I would happily recommend Wellington House as very much in the top category and would have no hesitation in recommending them to all who need care in the later stages of life!
22 December 2025
Mum was a resident of Wellington House from October 2024 to August 2025, until her death.
Our review as a family, is that the care was amazing, the staff were unbelievably kind, caring, empathetic, compassionate and treated mum with utmost respect and dignity. We visited everyday all 3 of us and we
to were shown the same warmth from all the staff.
Mum was always put first and her life was valued right until the end. Mums room was near to the dining room so we could see the other residence, they to were treated in the same way.
Nothing was to much trouble, we had the utmost faith that all mums care needs were covered, if there was a medical need it was dealt with straight away, we are grateful for this, that mum never suffered and she died with grace and the feeling that she was very much loved.
Communication was excellent, we had a good understanding that mum was at the end of her life and that every day mattered, as did mum. Thank you soo much.
10 December 2025
The care assistants were so kind, considerate and patient. They were all very friendly with big smiles and greetings when we arrived to visit Dad. He responded well to them and nothing was too much trouble. It was lovely to see familiar staff each time and offered tea and biscuits, even out to the
garden. Dad was always very clean and well presented. For additional care and nursing there was a great team of registered nurses. Always on hand to update us on any medical concerns and they reacted very quickly and professionally when Dad became poorly., and contacted us immediately. There was a variety of home cooked each day. Everywhere was kept immaculately, clean and tidy, including Dad's room. There was always a calm, inviting environment which was nice. There were many activities arranged daily and entertainment throughout the month as well celebrations for each resident's birthday which was lovely. The manager was so helpful, kind, especially at the time of need, offering us a room.
07 November 2025
Mum was not at Wellington House for long but she was so well cared for during her stay. The staff were always friendly to Mum and us when we visited (which was often). We knew that she was safe and well looked after. During her last days, all the staff were amazing and we would have no hesitation in
recommending others to use Wellington House for their loved ones. Thank you so so much for looking after our Mum with kindness and empathy when she needed it most.
27 October 2025
For the 5 weeks my brother stayed at Wellington House care home he was well cared for by the nurses, and care staff, and they were always so welcoming when myself, family and his friend visited him at the home offering us refreshments and biscuits. His room was always kept clean, it was spacious and
he had a wet room, TV, wardrobe and drawers for his clothes. He got to know a few of the other residents when he went into the lounge. The Admin Manager was always very helpful to me and my daughter when we had any questions to do with my brothers care. My daughter and I would like to say a big thank you to everyone at Wellington House.
16 October 2025
Although Mum's stay was only for a short time I was so impressed with the staff. They were all attentive, extremely friendly and always smiling and welcoming.
Everyone was so caring and knowledgable about dementia/Alziehiemers and it was a delight and reassuring to see how all staff engaged with
the other residents. I can truely say this nursing home has the resident's care at the centre of everything they do
12 September 2025
Mum was looked after by Wellington House for over 3 years. She received exceptional care from the lovely, compassionate staff, who were always helpful and kind to her. They also looked after our wider family and we felt as though we were part of the Wellington House family. We all enjoyed their
Summer and Christmas parties, which the staff worked hard to organise. Mum was also able to take part in various activities and attend music afternoons.
08 July 2025
Staff are always welcoming, kind and professional. They treat residents with dignity + respect, maintaining privacy when transferring them to wheelchairs etc. Dad looks well cared for and it's reassuring to see him smiling at staff + reach out to them for support. Dad is settled + calm. The cleaning
team deserve praise, the home is clean + tidy and usually free from any unpleasant odours. The activities co-ordinator is enthusiastic and keeps us informed and shows us photos of Dad taking part in some activities. One small suggestion would be to add more sensory items throughout the home, both indoors + outdoors. Overall, thank you to all staff.
08 July 2025
I unfortunately broke my shoulder and then fell and caused a tear in my rotary cuff on the other arm. I had to stay in hospital for11 days and then go to Wellingtons House for respite as I wouldn't be able to cope at home on my own.Wellington House was welcoming and made my stay a fantastic
experience and not like I expected. My room was comfortable and clean with an on-suite and TV. The Staff were so caring and nothing was too much trouble for them smiling the whole time doing a difficult job. I enjoyed all my food there even though I'm known as a fussy eater. I improved over my stay doing keep fit etc and was helped in every way possible so that I was well enough to return home. It's great to be home but I can't thank Wellington House Staff enough and must admit I felt quite sad to be leaving as it was like leaving special friends. If I ever need care in the future I definitely know where to go.
04 July 2025
An amazing place with amazing staff, they can't do enough for you. Whether you are a resident or a visitor. Although she wasn't there long, it was the loveliest place. She stayed in over the last three years and received the most care.
24 June 2025
I visited my friend every week for the past 4 years, with only the odd exception due to covid restrictions, during which period I found all the sdtaff to be attentive, caring and helpful, led by a lovely person, who was always cheerful and positive despite, no doubt having huge responsibilities...
Sadly my friend passed away on Masy 1st following a long period of declining health so I will no longer have a reason to visit this lovely establishment.
29 May 2025
My sister has been in temporary residence at Wellington House for the past few weeks. She is now moving on but the highest compliment I can pay is that her biggest regret on moving is that she will lose lots of friends she has made among the staff and fellow residents. Indeed our own experience
during our visits has been of very friendly and courteous staff at all levels, and that every one of them cared for their residents.
Could we mention in particular the lady on Reception who couldn't be more helpful and friendly, and a credit to the Home!
Given that it was a short stay our experience of the premises themselves was limited, but they were certainly very well maintained. My sister's room was pleasant and comfortable and perfectly adequate for her needs.
Overall, we'd be happy to recommend Wellington House to anyone needing such facilities.
27 May 2025
Mum was very well looked after in the three and a half years that she was there. Her care was exceptional, and our whole family were treated as part of the Wellington family. All the staff (everyone from the housekeeping team, receptionist, chef, care assistants, nurses and manager) were always
kind and respectful and were there whenever needed.
22 April 2025
Staff treated my mum with respect and quality care...couldn't praise the staff from top to bottom high enough. Have no complaints with the 3 months she spent in care her for respite. Would not hesitate to recommend the wonderful staff.
03 April 2025
My Dad was in Bletchingley from 07/21 to 03/2/25. We & Dad had the best care ever. Cannot praise the nurses, care staff, domestic staff, admin + manager enough. We had 1st class care. My dads needs were v. complex + I think it would have been difficult to meet his needs elsewhere. V.v. clean +
everything worked well, as it is a new build. It as always calm, welcoming, friendly to relatives, when your relative is in the home the family can feel quite vulnerable, this was absolutely not the case in this home. Never once did we get the feeling that we were interfering. Always appeared to be very well staffed, when he needed assistance they were there. Even down to the admin lady, she was so welcoming, relaxed and smiley. They treated my dad with respect.
03 April 2025
My father was placed in the Wellington for rehabilitation for a couple of months. I can't thank the Staff enough for the care that they gave him. It's has a lovely warm friendly atmosphere. I was always greeted with a smile from everyone when I visited.
They offered a great deal of activities and
entertainment! Which My dad enjoyed.
I couldn't of wished for a better place for him to stay.
25 February 2025
The staff at Wellington were always very attentive, pleasant and polite. Their attitude to our friend was always the most caring. We were frequently offered coffee and biscuits when we visited! The room was kept very clean and at no time did we observe any soiled bedding.
Latest Reviews for Bletchingley & Wellington
28 January 2026
Mum spent 4.5 years at Bletchingley from May 2021 to January 2026. She received excellent care during her time at Bletchingley. The staff were caring, kind, polite & always hospitable to us as a family.
Mum was treated with respect & dignity at all times. The staff were always patient & considerate
too.
The nurses were excellent & a truly excellent team of staff.
23 January 2026
Our Mum was in Wellington House for end of life care for six weeks. During this difficult time my siblings and I visited every day and were so reassured that Mum received the best care and attention. She was always clean and well dressed and her room was beautifully decorated, as was the whole home.
We were always welcomed warmly and offered refreshments. The staff were very efficient as well as being respectful friendly kind and caring. We could not have asked for a better experience for my Mum in her final weeks and for us as her loved ones.
23 January 2026
I can't praise all the staff at Wellington enough, from Monika front of house to healthcare assistants, nursing staff and kitchen. We always had a warm welcome from Monika and put at ease. My Mum was very well cared for, monitored and nursed as was required. She was very comfortable and always said
everyone was lovely with her.
14 January 2026
My brother was temporarily homed twice in Wellington last year, as part of his journey from independent living to full time care. As a Brain Injury/ Stroke victim , he was not the archetypal resident of a Dementia Care home and was something of a square peg in a round hole. A very awkward and
challenging square peg it must be added, that at times is very difficult to deal with. Notwithstanding this the Staff did a very good job in keeping him safe, clean and well fed, and interacting with him in a kind and very humane way. Full marks to them! The management at all times, were bright and cheery, and rapid to respond to any issues that occurred and genuinely very happy to go out of their way to help! Very impressive ! I once ran a Care Home and I know first hand there are varying standards of 'Care'! I would happily recommend Wellington House as very much in the top category and would have no hesitation in recommending them to all who need care in the later stages of life!
22 December 2025
Mum was a resident of Wellington House from October 2024 to August 2025, until her death.
Our review as a family, is that the care was amazing, the staff were unbelievably kind, caring, empathetic, compassionate and treated mum with utmost respect and dignity. We visited everyday all 3 of us and we
to were shown the same warmth from all the staff.
Mum was always put first and her life was valued right until the end. Mums room was near to the dining room so we could see the other residence, they to were treated in the same way.
Nothing was to much trouble, we had the utmost faith that all mums care needs were covered, if there was a medical need it was dealt with straight away, we are grateful for this, that mum never suffered and she died with grace and the feeling that she was very much loved.
Communication was excellent, we had a good understanding that mum was at the end of her life and that every day mattered, as did mum. Thank you soo much.
10 December 2025
The care assistants were so kind, considerate and patient. They were all very friendly with big smiles and greetings when we arrived to visit Dad. He responded well to them and nothing was too much trouble. It was lovely to see familiar staff each time and offered tea and biscuits, even out to the
garden. Dad was always very clean and well presented. For additional care and nursing there was a great team of registered nurses. Always on hand to update us on any medical concerns and they reacted very quickly and professionally when Dad became poorly., and contacted us immediately. There was a variety of home cooked each day. Everywhere was kept immaculately, clean and tidy, including Dad's room. There was always a calm, inviting environment which was nice. There were many activities arranged daily and entertainment throughout the month as well celebrations for each resident's birthday which was lovely. The manager was so helpful, kind, especially at the time of need, offering us a room.
07 November 2025
Mum was not at Wellington House for long but she was so well cared for during her stay. The staff were always friendly to Mum and us when we visited (which was often). We knew that she was safe and well looked after. During her last days, all the staff were amazing and we would have no hesitation in
recommending others to use Wellington House for their loved ones. Thank you so so much for looking after our Mum with kindness and empathy when she needed it most.
27 October 2025
For the 5 weeks my brother stayed at Wellington House care home he was well cared for by the nurses, and care staff, and they were always so welcoming when myself, family and his friend visited him at the home offering us refreshments and biscuits. His room was always kept clean, it was spacious and
he had a wet room, TV, wardrobe and drawers for his clothes. He got to know a few of the other residents when he went into the lounge. The Admin Manager was always very helpful to me and my daughter when we had any questions to do with my brothers care. My daughter and I would like to say a big thank you to everyone at Wellington House.
16 October 2025
Although Mum's stay was only for a short time I was so impressed with the staff. They were all attentive, extremely friendly and always smiling and welcoming.
Everyone was so caring and knowledgable about dementia/Alziehiemers and it was a delight and reassuring to see how all staff engaged with
the other residents. I can truely say this nursing home has the resident's care at the centre of everything they do
12 September 2025
Mum was looked after by Wellington House for over 3 years. She received exceptional care from the lovely, compassionate staff, who were always helpful and kind to her. They also looked after our wider family and we felt as though we were part of the Wellington House family. We all enjoyed their
Summer and Christmas parties, which the staff worked hard to organise. Mum was also able to take part in various activities and attend music afternoons.
08 July 2025
Staff are always welcoming, kind and professional. They treat residents with dignity + respect, maintaining privacy when transferring them to wheelchairs etc. Dad looks well cared for and it's reassuring to see him smiling at staff + reach out to them for support. Dad is settled + calm. The cleaning
team deserve praise, the home is clean + tidy and usually free from any unpleasant odours. The activities co-ordinator is enthusiastic and keeps us informed and shows us photos of Dad taking part in some activities. One small suggestion would be to add more sensory items throughout the home, both indoors + outdoors. Overall, thank you to all staff.
08 July 2025
I unfortunately broke my shoulder and then fell and caused a tear in my rotary cuff on the other arm. I had to stay in hospital for11 days and then go to Wellingtons House for respite as I wouldn't be able to cope at home on my own.Wellington House was welcoming and made my stay a fantastic
experience and not like I expected. My room was comfortable and clean with an on-suite and TV. The Staff were so caring and nothing was too much trouble for them smiling the whole time doing a difficult job. I enjoyed all my food there even though I'm known as a fussy eater. I improved over my stay doing keep fit etc and was helped in every way possible so that I was well enough to return home. It's great to be home but I can't thank Wellington House Staff enough and must admit I felt quite sad to be leaving as it was like leaving special friends. If I ever need care in the future I definitely know where to go.
04 July 2025
An amazing place with amazing staff, they can't do enough for you. Whether you are a resident or a visitor. Although she wasn't there long, it was the loveliest place. She stayed in over the last three years and received the most care.
24 June 2025
I visited my friend every week for the past 4 years, with only the odd exception due to covid restrictions, during which period I found all the sdtaff to be attentive, caring and helpful, led by a lovely person, who was always cheerful and positive despite, no doubt having huge responsibilities...
Sadly my friend passed away on Masy 1st following a long period of declining health so I will no longer have a reason to visit this lovely establishment.
29 May 2025
My sister has been in temporary residence at Wellington House for the past few weeks. She is now moving on but the highest compliment I can pay is that her biggest regret on moving is that she will lose lots of friends she has made among the staff and fellow residents. Indeed our own experience
during our visits has been of very friendly and courteous staff at all levels, and that every one of them cared for their residents.
Could we mention in particular the lady on Reception who couldn't be more helpful and friendly, and a credit to the Home!
Given that it was a short stay our experience of the premises themselves was limited, but they were certainly very well maintained. My sister's room was pleasant and comfortable and perfectly adequate for her needs.
Overall, we'd be happy to recommend Wellington House to anyone needing such facilities.
27 May 2025
Mum was very well looked after in the three and a half years that she was there. Her care was exceptional, and our whole family were treated as part of the Wellington family. All the staff (everyone from the housekeeping team, receptionist, chef, care assistants, nurses and manager) were always
kind and respectful and were there whenever needed.
22 April 2025
Staff treated my mum with respect and quality care...couldn't praise the staff from top to bottom high enough. Have no complaints with the 3 months she spent in care her for respite. Would not hesitate to recommend the wonderful staff.
03 April 2025
My Dad was in Bletchingley from 07/21 to 03/2/25. We & Dad had the best care ever. Cannot praise the nurses, care staff, domestic staff, admin + manager enough. We had 1st class care. My dads needs were v. complex + I think it would have been difficult to meet his needs elsewhere. V.v. clean +
everything worked well, as it is a new build. It as always calm, welcoming, friendly to relatives, when your relative is in the home the family can feel quite vulnerable, this was absolutely not the case in this home. Never once did we get the feeling that we were interfering. Always appeared to be very well staffed, when he needed assistance they were there. Even down to the admin lady, she was so welcoming, relaxed and smiley. They treated my dad with respect.
03 April 2025
My father was placed in the Wellington for rehabilitation for a couple of months. I can't thank the Staff enough for the care that they gave him. It's has a lovely warm friendly atmosphere. I was always greeted with a smile from everyone when I visited.
They offered a great deal of activities and
entertainment! Which My dad enjoyed.
I couldn't of wished for a better place for him to stay.
25 February 2025
The staff at Wellington were always very attentive, pleasant and polite. Their attitude to our friend was always the most caring. We were frequently offered coffee and biscuits when we visited! The room was kept very clean and at no time did we observe any soiled bedding.