Bletchingley & Wellington

11 Oathall Road, Haywards Heath RH16 3EG
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9.9 63 Reviews
  • Bletchingley & Wellington, Haywards Heath
Bletchingley & Wellington nursing home opened in July 2017 and is a purpose-built nursing home focusing on specialist nursing care for residents with dementia.

The home provides a safe and secure environment, especially for residents who may have challenging behaviour or who may be difficult to place in most residential or nursing home settings.

There are 56 bedrooms, all with en-suite facilities with a wet room shower and a call bell system to help residents retain as much independence as possible.

Staff have been carefully selected for their friendliness, experience and professionalism.
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Care Provided by Bletchingley & Wellington

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Nursing Care: from £1400
  • RESPITE Self-Funded Nursing Dementia Care: from £1400

These prices are only a guideline, please contact Wellington & Bletchingley to find out the exact price for your requirements.


Everyone's individual care needs can vary significantly, and on this basis we will only commit to a final fee once a personal pre-assessment has taken place. To get a better indication on fees, please feel free to contact the home directly and discuss your individual requirements with them, they are more than happy to help.

These prices are only a guideline, please contact Bletchingley & Wellington to find out the exact price for your requirements.

Contact Bletchingley & Wellington to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Bletchingley & Wellington to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Biju Philip (Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (22)

Visiting

  • Visitors are welcome to the care home, although they do ask you to notify them you're coming ahead of arrival.
    Enjoy a drink, lunch or join in with an activity. Many options for places to visit the residents including, communal lounge or dining room, the garden or their own private bedroom.

Parking

  • There is free visitor parking at the front of the building.

Bletchingley & Wellington Reviews (63)

9.9

Bletchingley & Wellington has a Review Score of 9.9 (9.855) out of 10, based on 39 reviews in the last 2 years.
Over all time Bletchingley & Wellington has 63 reviews.

Overall Experience
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Reviewer Connection to Bletchingley & Wellington
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Review from Natasha S (Daughter of Resident) published on 28 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum spent 4.5 years at Bletchingley from May 2021 to January 2026. She received excellent care during her time at Bletchingley. The staff were caring, kind, polite & always hospitable to us as a family.
Mum was treated with respect & dignity at all times. The staff were always patient & considerate
too.
The nurses were excellent & a truly excellent team of staff.
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Review from Claire K (Daughter of Resident) published on 23 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum was in Wellington House for end of life care for six weeks. During this difficult time my siblings and I visited every day and were so reassured that Mum received the best care and attention. She was always clean and well dressed and her room was beautifully decorated, as was the whole home.
We were always welcomed warmly and offered refreshments. The staff were very efficient as well as being respectful friendly kind and caring. We could not have asked for a better experience for my Mum in her final weeks and for us as her loved ones.
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Review from Karen R (Daughter of Resident) published on 23 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise all the staff at Wellington enough, from Monika front of house to healthcare assistants, nursing staff and kitchen. We always had a warm welcome from Monika and put at ease. My Mum was very well cared for, monitored and nursed as was required. She was very comfortable and always said
everyone was lovely with her.
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Review from Dan S (Brother of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother was temporarily homed twice in Wellington last year, as part of his journey from independent living to full time care. As a Brain Injury/ Stroke victim , he was not the archetypal resident of a Dementia Care home and was something of a square peg in a round hole. A very awkward and challenging
square peg it must be added, that at times is very difficult to deal with. Notwithstanding this the Staff did a very good job in keeping him safe, clean and well fed, and interacting with him in a kind and very humane way. Full marks to them! The management at all times, were bright and cheery, and rapid to respond to any issues that occurred and genuinely very happy to go out of their way to help! Very impressive ! I once ran a Care Home and I know first hand there are varying standards of 'Care'! I would happily recommend Wellington House as very much in the top category and would have no hesitation in recommending them to all who need care in the later stages of life!
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Review from Trudie R (Next of Kin) published on 22 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was a resident of Wellington House from October 2024 to August 2025, until her death.
Our review as a family, is that the care was amazing, the staff were unbelievably kind, caring, empathetic, compassionate and treated mum with utmost respect and dignity. We visited everyday all 3 of us and we
to were shown the same warmth from all the staff.
Mum was always put first and her life was valued right until the end. Mums room was near to the dining room so we could see the other residence, they to were treated in the same way.
Nothing was to much trouble, we had the utmost faith that all mums care needs were covered, if there was a medical need it was dealt with straight away, we are grateful for this, that mum never suffered and she died with grace and the feeling that she was very much loved.
Communication was excellent, we had a good understanding that mum was at the end of her life and that every day mattered, as did mum. Thank you soo much.
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Review from Carolan A (Daughter of Resident) published on 10 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care assistants were so kind, considerate and patient. They were all very friendly with big smiles and greetings when we arrived to visit Dad. He responded well to them and nothing was too much trouble. It was lovely to see familiar staff each time and offered tea and biscuits, even out to the garden.
Dad was always very clean and well presented. For additional care and nursing there was a great team of registered nurses. Always on hand to update us on any medical concerns and they reacted very quickly and professionally when Dad became poorly., and contacted us immediately. There was a variety of home cooked each day. Everywhere was kept immaculately, clean and tidy, including Dad's room. There was always a calm, inviting environment which was nice. There were many activities arranged daily and entertainment throughout the month as well celebrations for each resident's birthday which was lovely. The manager was so helpful, kind, especially at the time of need, offering us a room.
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Review from Julie F (Daughter of Resident) published on 7 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was not at Wellington House for long but she was so well cared for during her stay. The staff were always friendly to Mum and us when we visited (which was often). We knew that she was safe and well looked after. During her last days, all the staff were amazing and we would have no hesitation in
recommending others to use Wellington House for their loved ones. Thank you so so much for looking after our Mum with kindness and empathy when she needed it most.
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Review from Christine S (Sister of Resident) published on 27 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
For the 5 weeks my brother stayed at Wellington House care home he was well cared for by the nurses, and care staff, and they were always so welcoming when myself, family and his friend visited him at the home offering us refreshments and biscuits. His room was always kept clean, it was spacious and
he had a wet room, TV, wardrobe and drawers for his clothes. He got to know a few of the other residents when he went into the lounge. The Admin Manager was always very helpful to me and my daughter when we had any questions to do with my brothers care. My daughter and I would like to say a big thank you to everyone at Wellington House.
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Review from A M (Daughter of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although Mum's stay was only for a short time I was so impressed with the staff. They were all attentive, extremely friendly and always smiling and welcoming.
Everyone was so caring and knowledgable about dementia/Alziehiemers and it was a delight and reassuring to see how all staff engaged with the
other residents. I can truely say this nursing home has the resident's care at the centre of everything they do
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Review from Maggie M (Daughter of Resident) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was looked after by Wellington House for over 3 years. She received exceptional care from the lovely, compassionate staff, who were always helpful and kind to her. They also looked after our wider family and we felt as though we were part of the Wellington House family. We all enjoyed their Summer
and Christmas parties, which the staff worked hard to organise. Mum was also able to take part in various activities and attend music afternoons.
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Review from J G (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always welcoming, kind and professional. They treat residents with dignity + respect, maintaining privacy when transferring them to wheelchairs etc. Dad looks well cared for and it's reassuring to see him smiling at staff + reach out to them for support. Dad is settled + calm. The cleaning
team deserve praise, the home is clean + tidy and usually free from any unpleasant odours. The activities co-ordinator is enthusiastic and keeps us informed and shows us photos of Dad taking part in some activities. One small suggestion would be to add more sensory items throughout the home, both indoors + outdoors. Overall, thank you to all staff.
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Review from Maureen T (Respite Resident) published on 8 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I unfortunately broke my shoulder and then fell and caused a tear in my rotary cuff on the other arm. I had to stay in hospital for11 days and then go to Wellingtons House for respite as I wouldn't be able to cope at home on my own.Wellington House was welcoming and made my stay a fantastic experience
and not like I expected. My room was comfortable and clean with an on-suite and TV. The Staff were so caring and nothing was too much trouble for them smiling the whole time doing a difficult job. I enjoyed all my food there even though I'm known as a fussy eater. I improved over my stay doing keep fit etc and was helped in every way possible so that I was well enough to return home. It's great to be home but I can't thank Wellington House Staff enough and must admit I felt quite sad to be leaving as it was like leaving special friends. If I ever need care in the future I definitely know where to go.
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Review from Helen G (Friend of Resident) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An amazing place with amazing staff, they can't do enough for you. Whether you are a resident or a visitor. Although she wasn't there long, it was the loveliest place. She stayed in over the last three years and received the most care.
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Review from Michael G (Friend of Resident) published on 24 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my friend every week for the past 4 years, with only the odd exception due to covid restrictions, during which period I found all the sdtaff to be attentive, caring and helpful, led by a lovely person, who was always cheerful and positive despite, no doubt having huge responsibilities...
Sadly
my friend passed away on Masy 1st following a long period of declining health so I will no longer have a reason to visit this lovely establishment.
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Review from Tony L (Brother of Resident) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been in temporary residence at Wellington House for the past few weeks. She is now moving on but the highest compliment I can pay is that her biggest regret on moving is that she will lose lots of friends she has made among the staff and fellow residents. Indeed our own experience during
our visits has been of very friendly and courteous staff at all levels, and that every one of them cared for their residents.
Could we mention in particular the lady on Reception who couldn't be more helpful and friendly, and a credit to the Home!
Given that it was a short stay our experience of the premises themselves was limited, but they were certainly very well maintained. My sister's room was pleasant and comfortable and perfectly adequate for her needs.
Overall, we'd be happy to recommend Wellington House to anyone needing such facilities.
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Review from Veronica F (Daughter of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was very well looked after in the three and a half years that she was there. Her care was exceptional, and our whole family were treated as part of the Wellington family. All the staff (everyone from the housekeeping team, receptionist, chef, care assistants, nurses and manager) were always kind
and respectful and were there whenever needed.
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Review from D A (Son of Resident) published on 22 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff treated my mum with respect and quality care...couldn't praise the staff from top to bottom high enough. Have no complaints with the 3 months she spent in care her for respite. Would not hesitate to recommend the wonderful staff.
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Review from Jo B (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad was in Bletchingley from 07/21 to 03/2/25. We & Dad had the best care ever. Cannot praise the nurses, care staff, domestic staff, admin + manager enough. We had 1st class care. My dads needs were v. complex + I think it would have been difficult to meet his needs elsewhere. V.v. clean + everything
worked well, as it is a new build. It as always calm, welcoming, friendly to relatives, when your relative is in the home the family can feel quite vulnerable, this was absolutely not the case in this home. Never once did we get the feeling that we were interfering. Always appeared to be very well staffed, when he needed assistance they were there. Even down to the admin lady, she was so welcoming, relaxed and smiley. They treated my dad with respect.
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Review from K W (Daughter of Resident) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was placed in the Wellington for rehabilitation for a couple of months. I can't thank the Staff enough for the care that they gave him. It's has a lovely warm friendly atmosphere. I was always greeted with a smile from everyone when I visited.
They offered a great deal of activities and
entertainment! Which My dad enjoyed.
I couldn't of wished for a better place for him to stay.
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Review from Robert J (Power of Attorney of Resident) published on 25 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at Wellington were always very attentive, pleasant and polite. Their attitude to our friend was always the most caring. We were frequently offered coffee and biscuits when we visited! The room was kept very clean and at no time did we observe any soiled bedding.
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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Bletchingley & Wellington is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.855 for Bletchingley & Wellington is calculated as follows: ( (381 Excellents x 5) + (56 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 441 Ratings = 4.855
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bletchingley & Wellington is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Rose

Rose Matthews

Job Title: Administrator Joined: 2017

I have worked at Bletchingley since December 2017. I am the first point of contact for all visitors to the home. Every day I liaise with in-house nursing, care and support staff as well as outside professionals which I really enjoy as well as talking to the residents whenever possible. I take pride in keeping the office side of Bletchingley in good order and am proud to be part of a warm and welcoming residential home.

Frequently Asked Questions about Bletchingley & Wellington

What types of Care is Bletchingley & Wellington registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Bletchingley & Wellington have?

There are 56 Single Rooms.

What are the Facilities & Services at Bletchingley & Wellington?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bletchingley & Wellington to the centre of Haywards Heath?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bletchingley & Wellington to verify any information. View our terms and conditions. Bletchingley & Wellington has an Enhanced Service - more info.