Bletchingley & Wellington

11 Oathall Road, Haywards Heath RH16 3EG
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9.9 55 Reviews
  • Bletchingley & Wellington, Haywards Heath
Bletchingley & Wellington nursing home opened in July 2017 and is a purpose-built nursing home focusing on specialist nursing care for residents with dementia.

The home provides a safe and secure environment, especially for residents who may have challenging behaviour or who may be difficult to place in most residential or nursing home settings.

There are 56 bedrooms, all with en-suite facilities with a wet room shower and a call bell system to help residents retain as much independence as possible.

Staff have been carefully selected for their friendliness, experience and professionalism.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1600
  • Self-Funded Residential Dementia Care: £1100 – £1600
  • Self-Funded Nursing Care: £1100 – £1600
  • Self-Funded Nursing Dementia Care: £1000 – £1600
  • RESPITE Self-Funded Residential Care: £1100 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1600
  • RESPITE Self-Funded Nursing Care: £1100 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1100 – £1600

These prices are only a guideline, please contact Wellington & Bletchingley to find out the exact price for your requirements.


Everyone's individual care needs can vary significantly, and on this basis we will only commit to a final fee once a personal pre-assessment has taken place. To get a better indication on fees, please feel free to contact the home directly and discuss your individual requirements with them, they are more than happy to help.

These prices are only a guideline, please contact Bletchingley & Wellington to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Biju Philip (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (22)

Visiting

  • Visitors are welcome to the care home, although they do ask you to notify them you're coming ahead of arrival.
    Enjoy a drink, lunch or join in with an activity. Many options for places to visit the residents including, communal lounge or dining room, the garden or their own private bedroom.

Parking

  • There is free visitor parking at the front of the building.

Bletchingley & Wellington Reviews (55)

9.9

Bletchingley & Wellington has a Review Score of 9.9 (9.857) out of 10, based on 34 reviews in the last 2 years.
Over all time Bletchingley & Wellington has 55 reviews.

Overall Experience
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Date Published
  • 55
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Reviewer Connection to Bletchingley & Wellington
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Total of 55, showing 1-20
Review from Maggie M (Daughter of Resident) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was looked after by Wellington House for over 3 years. She received exceptional care from the lovely, compassionate staff, who were always helpful and kind to her. They also looked after our wider family and we felt as though we were part of the Wellington House family. We all enjoyed their Summer
and Christmas parties, which the staff worked hard to organise. Mum was also able to take part in various activities and attend music afternoons.
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Review from J G (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always welcoming, kind and professional. They treat residents with dignity + respect, maintaining privacy when transferring them to wheelchairs etc. Dad looks well cared for and it's reassuring to see him smiling at staff + reach out to them for support. Dad is settled + calm. The cleaning
team deserve praise, the home is clean + tidy and usually free from any unpleasant odours. The activities co-ordinator is enthusiastic and keeps us informed and shows us photos of Dad taking part in some activities. One small suggestion would be to add more sensory items throughout the home, both indoors + outdoors. Overall, thank you to all staff.
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Review from Maureen T (Respite Resident) published on 8 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I unfortunately broke my shoulder and then fell and caused a tear in my rotary cuff on the other arm. I had to stay in hospital for11 days and then go to Wellingtons House for respite as I wouldn't be able to cope at home on my own.Wellington House was welcoming and made my stay a fantastic experience
and not like I expected. My room was comfortable and clean with an on-suite and TV. The Staff were so caring and nothing was too much trouble for them smiling the whole time doing a difficult job. I enjoyed all my food there even though I'm known as a fussy eater. I improved over my stay doing keep fit etc and was helped in every way possible so that I was well enough to return home. It's great to be home but I can't thank Wellington House Staff enough and must admit I felt quite sad to be leaving as it was like leaving special friends. If I ever need care in the future I definitely know where to go.
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Review from Helen G (Friend of Resident) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An amazing place with amazing staff, they can't do enough for you. Whether you are a resident or a visitor. Although she wasn't there long, it was the loveliest place. She stayed in over the last three years and received the most care.
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Review from Michael G (Friend of Resident) published on 24 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my friend every week for the past 4 years, with only the odd exception due to covid restrictions, during which period I found all the sdtaff to be attentive, caring and helpful, led by a lovely person, who was always cheerful and positive despite, no doubt having huge responsibilities...
Sadly
my friend passed away on Masy 1st following a long period of declining health so I will no longer have a reason to visit this lovely establishment.
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Review from Tony L (Brother of Resident) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been in temporary residence at Wellington House for the past few weeks. She is now moving on but the highest compliment I can pay is that her biggest regret on moving is that she will lose lots of friends she has made among the staff and fellow residents. Indeed our own experience during
our visits has been of very friendly and courteous staff at all levels, and that every one of them cared for their residents.
Could we mention in particular the lady on Reception who couldn't be more helpful and friendly, and a credit to the Home!
Given that it was a short stay our experience of the premises themselves was limited, but they were certainly very well maintained. My sister's room was pleasant and comfortable and perfectly adequate for her needs.
Overall, we'd be happy to recommend Wellington House to anyone needing such facilities.
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Review from Veronica F (Daughter of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was very well looked after in the three and a half years that she was there. Her care was exceptional, and our whole family were treated as part of the Wellington family. All the staff (everyone from the housekeeping team, receptionist, chef, care assistants, nurses and manager) were always kind
and respectful and were there whenever needed.
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Review from D A (Son of Resident) published on 22 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff treated my mum with respect and quality care...couldn't praise the staff from top to bottom high enough. Have no complaints with the 3 months she spent in care her for respite. Would not hesitate to recommend the wonderful staff.
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Review from Jo B (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad was in Bletchingley from 07/21 to 03/2/25. We & Dad had the best care ever. Cannot praise the nurses, care staff, domestic staff, admin + manager enough. We had 1st class care. My dads needs were v. complex + I think it would have been difficult to meet his needs elsewhere. V.v. clean + everything
worked well, as it is a new build. It as always calm, welcoming, friendly to relatives, when your relative is in the home the family can feel quite vulnerable, this was absolutely not the case in this home. Never once did we get the feeling that we were interfering. Always appeared to be very well staffed, when he needed assistance they were there. Even down to the admin lady, she was so welcoming, relaxed and smiley. They treated my dad with respect.
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Review from K W (Daughter of Resident) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was placed in the Wellington for rehabilitation for a couple of months. I can't thank the Staff enough for the care that they gave him. It's has a lovely warm friendly atmosphere. I was always greeted with a smile from everyone when I visited.
They offered a great deal of activities and
entertainment! Which My dad enjoyed.
I couldn't of wished for a better place for him to stay.
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Review from Robert J (Power of Attorney of Resident) published on 25 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at Wellington were always very attentive, pleasant and polite. Their attitude to our friend was always the most caring. We were frequently offered coffee and biscuits when we visited! The room was kept very clean and at no time did we observe any soiled bedding.
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Review from Charles B (Son of Resident) published on 2 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my mother received at Bletchingley & Wellington was outstanding. The staff made the last few years of her life as comfortable as they could be, they fully understood her condition and always acted in both a professional and a compassionate manner. The facilities are great, the home is
very well organised and represents good value for money.
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Review from Charlotte R (Granddaughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home has been phenomenal looking after Grandad. I was apprehensive when I knew Grandad was being moved to a care home but very quickly, my worries disappeared. The staff are what make this home so special, they were there to care for him, make him laugh and hold his hand when we couldn't.
They treated him with love, compassion and dignity and supported us, as a family, in the same way. Trusting strangers with the person you love most is incredibly hard but knowing each time we left him he would be cared for by the Bletchingley staff made it slightly easier. Grandad loved the team here who became an extended family for him over the last two years and I am forever grateful to them.
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Review from Maxine W (Daughter of Resident) published on 27 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely home. Great staff looked after my mum so very well. Mum was very anxious going into a care facility after many years of being independent. As soon as she arrived at Wellington, she was treated with a warm welcome. She was encouraged to go out of her room and down to the lounge to socialise and
join in with activities. This has really been a turning point for her. All of the staff are so kind and respectful.
Mum was only there for rehabilitation but if she could have stayed there she would!
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Review from Anne J (Sister of Resident) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has lived at Bletchingley for two years. The home is a lovely environment, always extremely clean with residents clearly well cared for. The rooms are light, airy and comfortable. The staff are absolutely lovely. All very friendly, caring and kind. I feel like it is one big family. They always
make us welcome, bringing tea or coffee. They treat all the residents with kindness and respect. I feel that my brother is very happy there.
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Review from Gary J (Son of Resident) published on 13 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unfortunately, my father passed away in October, however prior to that, he had been a resident for nearly three years. During that time, he was looked after to an exceptional standard, all the rooms and living areas were kept clean and tidy and you could be forgiven for thinking that you were in a friend's
home when sitting in the lounge.
However, for me, the big difference was the lovely staff and the level and quality of care provided. The staff are all very polite, well mannered and friendly at all times. They also ensure that a large variety of social activities are provided for the residents but ultimately, the choice is left to the individual to either join in or not, respecting their dignity at all times.
If and when it is my turn to move to care, I hope I can end up in a place run to the same high levels and with similar lovely people.
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Review from Jude Z (Resident) published on 28 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was admitted to Bletchingley & Wellington following a cardiac arrest and being displaced since I lived alone. The staff and management go out of their way to assist all residents, ensuring everyone is looked after. Tidy rooms, hot meals, excellent facilities and weekly entertainment to keep residents
happy.
Sad to have been shifted.
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Review from Greta S (Sister of Resident) published on 11 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unfortunately, I am not able to visit as often as I would like but my brother seems so much more relaxed and happy in his new environment due mainly to the lovely staff. Nothing seems too much trouble for them. On one occasion there was music and a m\le singer and it was obvious that the patients (and
visitors) were thoroughly enjoying it with the tapping and mouthing the words. One lady, helped by a member of staff, danced the whole time, she looked so happy. You seem to have found the answer in caring for those that need that extra bit of care. Well done and thank you.
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Review from C H (Brother of Resident) published on 9 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have visited quite a few times and on each occasion we have found all of the staff to be so welcoming. There seems to be sufficient staff numbers for them to provide the care and attention that the residents need. It is nice to see that entertainment is provided which the residents seem to enjoy
a great deal and provides stimulation to their brains and exercise to those who decide to dance a little.
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Review from Graham C (Husband of Resident) published on 23 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very satisfied with the way my wife has been looked after.
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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Bletchingley & Wellington is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.857 for Bletchingley & Wellington is calculated as follows: ( (334 Excellents x 5) + (47 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 385 Ratings = 4.857
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bletchingley & Wellington is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Rose

Rose Matthews

Job Title: Administrator Joined: 2017

I have worked at Bletchingley since December 2017. I am the first point of contact for all visitors to the home. Every day I liaise with in-house nursing, care and support staff as well as outside professionals which I really enjoy as well as talking to the residents whenever possible. I take pride in keeping the office side of Bletchingley in good order and am proud to be part of a warm and welcoming residential home.

Frequently Asked Questions about Bletchingley & Wellington

What types of Care is Bletchingley & Wellington registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Bletchingley & Wellington have?

There are 56 Single Rooms.

What are the Facilities & Services at Bletchingley & Wellington?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bletchingley & Wellington to the centre of Haywards Heath?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bletchingley & Wellington to verify any information. View our terms and conditions. Bletchingley & Wellington has an Enhanced Service - more info.