Bletchingley & Wellington

Our dad was initially transferred from hospital to Wellington House for rehab but it quickly became apparent that his needs were too great and he would not be able to return home. We were so impressed with the care he received at Wellington and were delighted when he was offered a room in Bletchingley where he stayed for another 15 months. The care he received was first class; he was always treated with respect and dignity and all the staff gave him (and us) the best care and support we could have wished for. We have no hesitation in recommending Wellington House and Bletchingley.

My dad was at Bletchingley & Wellington for over a year and a half and I cannot fault anything the wonderful staff did. They were always kind and polite and treated Dad with dignity, respect and love until the very end. Their communication with me was also excellent throughout and I am forever in their debt for providing such an excellent level of care. Thank you from the bottom of my heart for everything you do.

As a family we were included and listened to and the Social Worker for this care home was outstanding! Thank you, you are all amazing!

Nice and lovely place to be, l have enjoyed my stay, the staff are very kind and motivated the resident to be independent, when I came here I was weak, but with the support and encouragement of the staff, I have gained confidence, and be stronger again I highly recommended this place. A big thank you to all the staff. will miss you all.

From the time that my wife first moved to Bletchingley & Wellington, the staff were superb in every way. They quickly grasped what help she needed and the team always worked closely together to ensure the best possible care is given to all their patients. The staff are rightly proud of their “team“ approach and understanding of patient needs. The Wellington is absolutely spotless and no stone is unturned to ensure cleanliness means everywhere and every day. I am extremely pleased that my wife moved into the Wellington but I’m a little sad that I don’t see those happy and diligent staff and patients regularly! God bless them all.

Following a traumatic 14 weeks in hospital and the re-hab unit, my dad was delighted to be accepted at Bletchingley, following a friendly and reassuring chat with the manager who ensured a swift move to a bright, spacious and extremely clean room. Dad settled in quickly and during the 7 months he was in residence he was always treated courteously by all the staff, from the cleaners through to the senior nurses, with the utmost care and kindness. Nothing was too much trouble and any health issues were addressed quickly and efficiently ensuring that Dad was comfortable and free of pain. Although Dad chose not to join in at meals, these were bought to him and he did join in the entertainment, both in the summer and at Christmas, which he thoroughly enjoyed. As visitors, I and the family were always greeted with a smile and an offer of a hot drink which was never too much trouble. In summary, the wonderful staff at Bletchingley made my dad’s final days both comfortable and enjoyable.

I was happy there, everyone looked after me very well. Friendly staff. The day room, entertainment, and residents all were good. I spent my time doing activities and walking exercises. Loved this home very much, visitors are welcome always.

If I could give 6 stars I would! Everything about this care home exceeded my expectations. The manager and all the staff treated my relative with such kindness, compassion and dignity. Nothing was ever too much trouble and all special needs were catered for completely. I would not hesitate to recommend this home. A very special place to live.

The care and compassion shown to my 98-year-old mother by all the staff at Wellington, from the day she entered in May, to her passing in October was exemplary, the home comes with my highest recommendation.

I came to Bletchingley & Wellington Care Home following a short spell in hospital, I was there so that I could build up my confidence and strength prior to going home. I was there for eight weeks in total. I found all the staff to be very kind and courteous. they were very good at encouraging me to do the morning exercises and to do the exercises that had been set as a goal by the occupational therapist. I enjoyed the activities that were set by the activities co-ordinator. I also enjoyed doing crafts and helping to make the decorations for the summer party. While there, I enjoyed the variety of meals that were provided and if there was something that I didn't like then something else was provided for me. While staying at Wellington, when I had visitors they were always offered a drink. I enjoyed making a pair of penguins, one of which is in the residents' lounge. I was always encouraged to do things for myself. I am now back home and settling in well. I now have in place the aids that were suggested by the occupational therapist.

The staff and service at Bletchingley and Wellington was absolutely first class and nothing was too much trouble. My sister received excellent health care for the two years that she was a resident. We also thought that the fees were quite reasonable in comparison to other nursing homes.

I’m very thankful for the time that Mum had. Particularly thankful to the occupational therapist who gave Mum so much time, both in the nursing home and at Mum's own home, making sure that on return it meet her needs. She was brilliant and efficient at putting in place what Mum needed. Mum gained confidence again, and is now settling back in at home.

Without the support, during a time of great difficulty for me, I'm not sure how I would have coped.

As a family, we are immensely grateful to all at Wellington House. We would like to thank them for their incredible support and care. Their communication and attention to detail was excellent and the level of care was truly exceptional. We would not hesitate to recommend Wellington House to others and would like to thank everyone at Wellington House for helping us to get our lovely Mum home again.

The staff have always made us so welcome. They are such a great team and we thank them for all their kindness and hard work.

My Mother has been a resident of Wellington House since just before last Christmas following two falls resulting in two stays in hospital. After an initial period of settling in which was helped so much by all members of staff, she is now so happy where she is and just loves all the staff, she tells us on our frequent visits how well she is looked after and that nothing is too much trouble. As a family, we are so pleased with Wellington House and every single member of staff, from the cleaners, carers, nursing staff and receptionist. When visiting, the staff are so friendly and helpful to us, answering any questions or queries we might have. To sum up, Wellington House is exceptional in its care, not only of our mother but all residents, in a clean, bright and friendly environment. A big thank you to you all.

When I phoned or emailed I always found the staff helpful.

My father was a resident for five and a half years before he sadly passed away. He was extremely well cared for and I could not have wished for a better place for him to spend his final years. The staff were amazing! Words will never be enough to express my gratitude and admiration for them. He was happy and content which is all I could have wished for. I will sorely miss visiting there as the staff were always very friendly and helpful and also very professional in the care they gave my father and other residents. I will be eternally grateful to them. Love them all.

My husband was transferred to Wellington House from hospital in June 2022 and stayed until November 2022. The care he received was outstanding. The staff were caring, friendly and attentive to his every need. I was so reassured when I first visited him. The atmosphere in the home was relaxed and calm and the receptionist was excellent in dealing with all my queries and making sure he was settled; it was always a pleasure to see her. My husband stayed at Wellington House for a considerable length of time and the patience of the carers and professionals in helping to regain his mobility was heartwarming. The nurses were across his medication and regularly in touch with the local GP. He really appreciated the visits from the chiropodist and the hairdresser, all organised on our behalf. It was a great relief to know that he was in such wonderful hands, from the care manager, who was so kind to me, to the occupational therapist, the chef, the cleaners, the carers and the receptionist. Thank you, all of you.

My mother has been at Bletchingley & Wellington for two years now. We are so delighted to have found the perfect nursing home to suit her needs. The staff are always so polite and caring. My mother always looks clean and well-turned out. It has been very difficult for her, but I feel she is comfortable and in the best possible place. The atmosphere is always so calm and reassuring.