Bletchingley & Wellington

11 Oathall Road, Haywards Heath RH16 3EG
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9.9 58 Reviews
  • Bletchingley & Wellington, Haywards Heath
Bletchingley & Wellington nursing home opened in July 2017 and is a purpose-built nursing home focusing on specialist nursing care for residents with dementia.

The home provides a safe and secure environment, especially for residents who may have challenging behaviour or who may be difficult to place in most residential or nursing home settings.

There are 56 bedrooms, all with en-suite facilities with a wet room shower and a call bell system to help residents retain as much independence as possible.

Staff have been carefully selected for their friendliness, experience and professionalism.
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Care Provided by Bletchingley & Wellington

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Nursing Care: from £1400
  • RESPITE Self-Funded Nursing Dementia Care: from £1400

These prices are only a guideline, please contact Wellington & Bletchingley to find out the exact price for your requirements.


Everyone's individual care needs can vary significantly, and on this basis we will only commit to a final fee once a personal pre-assessment has taken place. To get a better indication on fees, please feel free to contact the home directly and discuss your individual requirements with them, they are more than happy to help.

These prices are only a guideline, please contact Bletchingley & Wellington to find out the exact price for your requirements.

Contact Bletchingley & Wellington to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Bletchingley & Wellington to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Biju Philip (Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (22)

Visiting

  • Visitors are welcome to the care home, although they do ask you to notify them you're coming ahead of arrival.
    Enjoy a drink, lunch or join in with an activity. Many options for places to visit the residents including, communal lounge or dining room, the garden or their own private bedroom.

Parking

  • There is free visitor parking at the front of the building.

Bletchingley & Wellington Reviews (58)

9.9

Bletchingley & Wellington has a Review Score of 9.9 (9.863) out of 10, based on 36 reviews in the last 2 years.
Over all time Bletchingley & Wellington has 58 reviews.

Overall Experience
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Date Published
  • 58
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Reviewer Connection to Bletchingley & Wellington
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Total of 58, showing 41-58
Review from Alison D (Daughter of Resident) published on 21 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum spent 6 weeks at Wellington House on a re-ablement programme after being in hospital. The care she received was absolutely superb. The facilities are excellent and the staff are so kind and caring. Mum was very well-fed and her dietary needs were seamlessly catered for. She worked with the
occupational therapists regularly whilst at Wellington House and was able to return home, thanks to their kindness and building up her confidence.
As a family, we are immensely grateful to all at Wellington House. We would like to thank them for their incredible support and care. Their communication and attention to detail was excellent and the level of care was truly exceptional. We would not hesitate to recommend Wellington House to others and would like to thank everyone at Wellington House for helping us to get our lovely Mum home again.
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Review from Tricia G (Daughter of Resident) published on 22 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot thank the nurses, carers and staff enough for all the wonderful care they have given our mother over the past weeks. She took a while to accept she is not able to take care of herself as she was unable to go home, but with everybody’s care and understanding she has settled down and it is so
comforting for us to know how well she is being looked after.
The staff have always made us so welcome. They are such a great team and we thank them for all their kindness and hard work.
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Review from Susie M (Daughter of Resident) published on 15 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been a resident of Wellington House since just before last Christmas following two falls resulting in two stays in hospital. After an initial period of settling in which was helped so much by all members of staff, she is now so happy where she is and just loves all the staff, she tells
us on our frequent visits how well she is looked after and that nothing is too much trouble. As a family, we are so pleased with Wellington House and every single member of staff, from the cleaners, carers, nursing staff and receptionist. When visiting, the staff are so friendly and helpful to us, answering any questions or queries we might have. To sum up, Wellington House is exceptional in its care, not only of our mother but all residents, in a clean, bright and friendly environment. A big thank you to you all.
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Review from M P (Daughter of Resident) published on 15 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father received very good care at Bletchingley & Wellington. The staff were patient and efficient. When I asked questions about my dad's health I was given updates from the nurses, from well-kept records.
Visitors were always made to feel welcome and my dad enjoyed his time there.
When I phoned
or emailed I always found the staff helpful.
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Review from Stewart W (Son of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident for five and a half years before he sadly passed away. He was extremely well cared for and I could not have wished for a better place for him to spend his final years. The staff were amazing! Words will never be enough to express my gratitude and admiration for them. He was
happy and content which is all I could have wished for. I will sorely miss visiting there as the staff were always very friendly and helpful and also very professional in the care they gave my father and other residents. I will be eternally grateful to them. Love them all.
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Review from M S (Wife of Resident) published on 28 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was transferred to Wellington House from hospital in June 2022 and stayed until November 2022. The care he received was outstanding. The staff were caring, friendly and attentive to his every need. I was so reassured when I first visited him. The atmosphere in the home was relaxed and calm
and the receptionist was excellent in dealing with all my queries and making sure he was settled; it was always a pleasure to see her. My husband stayed at Wellington House for a considerable length of time and the patience of the carers and professionals in helping to regain his mobility was heartwarming. The nurses were across his medication and regularly in touch with the local GP. He really appreciated the visits from the chiropodist and the hairdresser, all organised on our behalf. It was a great relief to know that he was in such wonderful hands, from the care manager, who was so kind to me, to the occupational therapist, the chef, the cleaners, the carers and the receptionist. Thank you, all of you.
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Review from Karen H (Daughter of Resident) published on 19 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Bletchingley & Wellington for two years now. We are so delighted to have found the perfect nursing home to suit her needs. The staff are always so polite and caring. My mother always looks clean and well-turned out. It has been very difficult for her, but I feel she is comfortable
and in the best possible place. The atmosphere is always so calm and reassuring.
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Review from Michael R (Son of Resident) published on 16 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was referred to Bletchingley in June 2021 aged 93, at first temporarily after a fall at home and a spell in hospital. After a short while, he surprised us all by saying he would prefer to stay on rather than go home and live independently. Since then, he has continued to describe how happy
and cared for he feels at the home. The staff are attentive, responsible and understanding of his specific needs which are basically to be left alone but monitored closely. He is always clean and well-fed, his medications are administered precisely. Staff bring the phone to his room for daily calls, and his room is warm and clean. The family couldn't be happier with his placement, he has spent a happy 18 months there.
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Review from Charles P (Son of Resident) published on 15 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at the care home more than five years and during that time the care has been outstanding. The accommodation is spacious and modern, complimented by helpful and attentive staff.
I would recommend this home to any prospective residents.
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Review from N G (Resident) published on 15 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is our first encounter with a care home. The staff at Bletchley & Wellington have been very friendly and are always happy to help. My dad came from the hospital to Bletchley where he settled in really well. The staff took into account his needs and treated him with respect and dignity. They also
took my mum's concerns around dad being in care into account and eased her anxiety. If we have any questions or concerns they are always able to help or will find out the answers for us.
When it was my dad's birthday everyone wrote on his card. They also made him a birthday cake which we all enjoyed. The staff made this day very special for our family. It is a very well-managed care home and we can highly recommend it.
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Review from Natasha S (Daughter of Resident) published on 15 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum came to Bletchingley & Wellington to recuperate after being in hospital and is now a permanent resident. The staff are always kind, caring, courteous and welcoming and keep us up to date with any changes. The care home always looks very clean and tidy and is decorated well. My mum has a large
room which looks out onto the pretty garden. Mum has very specific tastes in food and does not always enjoy some of her meals.
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Review from C S (Sister of Resident) published on 14 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live in Ireland and visited my brother who is a long term resident, the staff were so welcoming and so helpful. My brother is getting great care he has a lovely room warm and comfortable which is very reassuring when I live overseas.
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Review from Janet F (Daughter of Resident) published on 14 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum was looked after really well. Unfortunately due to her mobility, she was unable to participate in activities in the day room but from what was seen in the newsletter it looks like the residents are kept amused during the day. Really cannot fault mum's care whilst in the home.
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Review from nicola j (Daughter of Resident) published on 2 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was placed at Bletchingley & Wellington Nursing home to recuperate after being in the hospital. From the outset every one of the staff has been brilliant, exceptionally caring, welcoming and keeping us updated at all times. My father, the employees and the home are always immaculate. He likes
to do his own thing and they are very accommodating. He has several health issues and whatever the situation everyone is patient, kind and courteous. My father has now decided to become a permanent resident and we are amazed as he had always been against going into full-time care. I feel this is due to the wonderful staff he regards as friends. I would also like to say this is a lovely place to visit him. Thank you Wellington for all you do and for giving us peace of mind.
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Review from R W (Friend of Resident) published on 1 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend a retired nurse with multiple health issues and dementia was moved to Bletchingley & Wellington after other homes had failed to meet her complex needs. They succeeded where other homes had failed her. All the team were kind, respectful and professional in their work. The concept of Advance
Care Planning was understood and actioned with the agreement of the local GP (at my request soon after admission) Thank you Bletchingley & Wellington.
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Review from F W (Respite Resident) published on 1 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Having had a bad fall followed by three weeks in hospital I'd lost confidence and stamina and felt very vulnerable. The six weeks I spent at Wellington House helped me with this. All the staff were very kind and encouraging and the environment was welcoming. I would've found returning home much harder
without the help from Wellington House.
Reply from Emma Lambert, Administrator at Bletchingley & Wellington
Thank you for your review. We are so glad your time at Wellington House was positive and beneficial to you. We wish you all the best in the future.
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Review from Julie C (Daughter of Resident) published on 24 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bletchingley looked after my mother for the last four years of her life. She had dementia. The staff were unfailingly kind, patient and attentive. She was very happy there. The staff kept our family well informed at all times as to how she was. She died at the age of 99 with dignity and peace.

The staff do an amazing job under daily difficult and testing circumstances. Our family have great respect for them.
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Review from Mary P (Daughter of Resident) published on 22 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has just spent six weeks in Bletchingley and she couldn’t have been more pleased. She was treated with care and respect at all times. Nothing was too much trouble for the wonderful nursing and care staff. She also enjoyed the food. Thank you to all at Bletchingley for looking after her so
well.
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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Bletchingley & Wellington is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.863 for Bletchingley & Wellington is calculated as follows: ( (356 Excellents x 5) + (48 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 408 Ratings = 4.863
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bletchingley & Wellington is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Rose

Rose Matthews

Job Title: Administrator Joined: 2017

I have worked at Bletchingley since December 2017. I am the first point of contact for all visitors to the home. Every day I liaise with in-house nursing, care and support staff as well as outside professionals which I really enjoy as well as talking to the residents whenever possible. I take pride in keeping the office side of Bletchingley in good order and am proud to be part of a warm and welcoming residential home.

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