Bletchingley & Wellington

11 Oathall Road, Haywards Heath RH16 3EG
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9.9 55 Reviews
  • Bletchingley & Wellington, Haywards Heath
Bletchingley & Wellington nursing home opened in July 2017 and is a purpose-built nursing home focusing on specialist nursing care for residents with dementia.

The home provides a safe and secure environment, especially for residents who may have challenging behaviour or who may be difficult to place in most residential or nursing home settings.

There are 56 bedrooms, all with en-suite facilities with a wet room shower and a call bell system to help residents retain as much independence as possible.

Staff have been carefully selected for their friendliness, experience and professionalism.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1600
  • Self-Funded Residential Dementia Care: £1100 – £1600
  • Self-Funded Nursing Care: £1100 – £1600
  • Self-Funded Nursing Dementia Care: £1000 – £1600
  • RESPITE Self-Funded Residential Care: £1100 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1600
  • RESPITE Self-Funded Nursing Care: £1100 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1100 – £1600

These prices are only a guideline, please contact Wellington & Bletchingley to find out the exact price for your requirements.


Everyone's individual care needs can vary significantly, and on this basis we will only commit to a final fee once a personal pre-assessment has taken place. To get a better indication on fees, please feel free to contact the home directly and discuss your individual requirements with them, they are more than happy to help.

These prices are only a guideline, please contact Bletchingley & Wellington to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Biju Philip (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (22)

Visiting

  • Visitors are welcome to the care home, although they do ask you to notify them you're coming ahead of arrival.
    Enjoy a drink, lunch or join in with an activity. Many options for places to visit the residents including, communal lounge or dining room, the garden or their own private bedroom.

Parking

  • There is free visitor parking at the front of the building.

Bletchingley & Wellington Reviews (55)

Total of 55, showing 21-40
9.9

Bletchingley & Wellington has a Review Score of 9.9 (9.853) out of 10, based on 33 reviews in the last 2 years. Over all time Bletchingley & Wellington has 55 reviews.

Overall Experience

  • 49
  • 6
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Date Published

55
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22

Review from Clive T (Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law was a resident at Bletchingley & Wellington for about eighteen months during which time she was well looked after and treated with care and respect. The staff are friendly and attentive to both residents and their families, taking the time to learn the names of regular visitors.

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Review from Sadie A (Daughter of Resident) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous! The care my mother received was exemplary at Wellington, everyone was so friendly and always helpful with my mother's needs and went beyond and above. We even received help with form filling which is a minefield, to say the least, and made the process more comfortable. My mum was apprehensive
when she arrived but quickly made friends with some of the residents and although she is now in hospital she still keeps in touch with the residents, she loved the activities and visits from outside petting animals and entertainment nights she looked forward to and raved about afterwards. We were always greeted with a smile and a welcome as if we were their own family, I would have no hesitation in recommending Wellington it deserves more than a 5-star review, thank you.

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Review from Stephen P (Son of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care given to my mother during her stay at Bletchingley & Wellington. All the staff were excellent, professional and very caring.
My mother was very settled and happy at Wellington and received excellent care.

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Review from Michael G (Son of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was initially transferred from hospital to Wellington House for rehab but it quickly became apparent that his needs were too great and he would not be able to return home. We were so impressed with the care he received at Wellington and were delighted when he was offered a room in Bletchingley
where he stayed for another 15 months. The care he received was first class; he was always treated with respect and dignity and all the staff gave him (and us) the best care and support we could have wished for. We have no hesitation in recommending Wellington House and Bletchingley.

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Review from Hannah D (Daughter of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was at Bletchingley & Wellington for over a year and a half and I cannot fault anything the wonderful staff did. They were always kind and polite and treated Dad with dignity, respect and love until the very end. Their communication with me was also excellent throughout and I am forever in their
debt for providing such an excellent level of care. Thank you from the bottom of my heart for everything you do.

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Review from R W (Daughter of Resident) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Bletchingley & Wellington for nearly 4 months and the care from all of the care staff was first-class. Everyone was caring and compassionate, and cared for Mum with kindness and dignity, there was a lovely activities coordinator who engaged everyone in movement activities and lots of
crafts. The care staff were friendly and always available if needed by mum to help with her daily needs.
As a family we were included and listened to and the Social Worker for this care home was outstanding! Thank you, you are all amazing!

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Review from D Y (Respite Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice and lovely place to be, l have enjoyed my stay, the staff are very kind and motivated the resident to be independent, when I came here I was weak, but with the support and encouragement of the staff, I have gained confidence, and be stronger again I highly recommended this place. A big thank you
to all the staff. will miss you all.

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Review from Terence F (Husband of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time that my wife first moved to Bletchingley & Wellington, the staff were superb in every way. They quickly grasped what help she needed and the team always worked closely together to ensure the best possible care is given to all their patients. The staff are rightly proud of their “team“
approach and understanding of patient needs. The Wellington is absolutely spotless and no stone is unturned to ensure cleanliness means everywhere and every day. I am extremely pleased that my wife moved into the Wellington but I’m a little sad that I don’t see those happy and diligent staff and patients regularly! God bless them all.

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Review from Simon C (Son of Resident) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a traumatic 14 weeks in hospital and the re-hab unit, my dad was delighted to be accepted at Bletchingley, following a friendly and reassuring chat with the manager who ensured a swift move to a bright, spacious and extremely clean room. Dad settled in quickly and during the 7 months he was
in residence he was always treated courteously by all the staff, from the cleaners through to the senior nurses, with the utmost care and kindness. Nothing was too much trouble and any health issues were addressed quickly and efficiently ensuring that Dad was comfortable and free of pain. Although Dad chose not to join in at meals, these were bought to him and he did join in the entertainment, both in the summer and at Christmas, which he thoroughly enjoyed. As visitors, I and the family were always greeted with a smile and an offer of a hot drink which was never too much trouble. In summary, the wonderful staff at Bletchingley made my dad’s final days both comfortable and enjoyable.

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Review from M J (Respite Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was happy there, everyone looked after me very well. Friendly staff. The day room, entertainment, and residents all were good. I spent my time doing activities and walking exercises. Loved this home very much, visitors are welcome always.

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Review from S S (Niece of Resident) published on 27 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If I could give 6 stars I would! Everything about this care home exceeded my expectations. The manager and all the staff treated my relative with such kindness, compassion and dignity. Nothing was ever too much trouble and all special needs were catered for completely. I would not hesitate to recommend
this home. A very special place to live.

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Review from Patricia G (Daughter of Resident) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion shown to my 98-year-old mother by all the staff at Wellington, from the day she entered in May, to her passing in October was exemplary, the home comes with my highest recommendation.

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Review from Deirdre C (Respite Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Bletchingley & Wellington Care Home following a short spell in hospital, I was there so that I could build up my confidence and strength prior to going home. I was there for eight weeks in total. I found all the staff to be very kind and courteous. they were very good at encouraging me to
do the morning exercises and to do the exercises that had been set as a goal by the occupational therapist. I enjoyed the activities that were set by the activities co-ordinator. I also enjoyed doing crafts and helping to make the decorations for the summer party. While there, I enjoyed the variety of meals that were provided and if there was something that I didn't like then something else was provided for me. While staying at Wellington, when I had visitors they were always offered a drink. I enjoyed making a pair of penguins, one of which is in the residents' lounge. I was always encouraged to do things for myself. I am now back home and settling in well. I now have in place the aids that were suggested by the occupational therapist.

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Review from Martin E (Brother of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and service at Bletchingley and Wellington was absolutely first class and nothing was too much trouble. My sister received excellent health care for the two years that she was a resident. We also thought that the fees were quite reasonable in comparison to other nursing homes.

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Review from D P (Daughter of Resident) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 76-year-old mum stayed at Wellington House for just over 5 weeks for a period of rehabilitation after a short visit to hospital. This was to gain strength and confidence before returning to her own home.
All the staff were warm and welcoming. the home administrator was kind and helpful with any
questions I had. The care team were brilliant and treated Mum with respect and dignity. They also met her dietary requirements well (gluten-free). Mum did say that she felt there could have been more fresh veg, salad and fruit.
I’m very thankful for the time that Mum had. Particularly thankful to the occupational therapist who gave Mum so much time, both in the nursing home and at Mum's own home, making sure that on return it meet her needs. She was brilliant and efficient at putting in place what Mum needed. Mum gained confidence again, and is now settling back in at home.

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Review from P S (Resident) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful for all the assistance provided during my 6 week stay.
Staff were super and the culture is caring and supportive.
Management and administration excellent.
Without the support, during a time of great difficulty for me, I'm not sure how I would have coped.

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Review from Alison D (Daughter of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum spent 6 weeks at Wellington House on a re-ablement programme after being in hospital. The care she received was absolutely superb. The facilities are excellent and the staff are so kind and caring. Mum was very well-fed and her dietary needs were seamlessly catered for. She worked with the
occupational therapists regularly whilst at Wellington House and was able to return home, thanks to their kindness and building up her confidence.
As a family, we are immensely grateful to all at Wellington House. We would like to thank them for their incredible support and care. Their communication and attention to detail was excellent and the level of care was truly exceptional. We would not hesitate to recommend Wellington House to others and would like to thank everyone at Wellington House for helping us to get our lovely Mum home again.

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Review from Tricia G (Daughter of Resident) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank the nurses, carers and staff enough for all the wonderful care they have given our mother over the past weeks. She took a while to accept she is not able to take care of herself as she was unable to go home, but with everybody’s care and understanding she has settled down and it is so
comforting for us to know how well she is being looked after.
The staff have always made us so welcome. They are such a great team and we thank them for all their kindness and hard work.

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Review from Susie M (Daughter of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident of Wellington House since just before last Christmas following two falls resulting in two stays in hospital. After an initial period of settling in which was helped so much by all members of staff, she is now so happy where she is and just loves all the staff, she tells
us on our frequent visits how well she is looked after and that nothing is too much trouble. As a family, we are so pleased with Wellington House and every single member of staff, from the cleaners, carers, nursing staff and receptionist. When visiting, the staff are so friendly and helpful to us, answering any questions or queries we might have. To sum up, Wellington House is exceptional in its care, not only of our mother but all residents, in a clean, bright and friendly environment. A big thank you to you all.

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Review from M P (Daughter of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received very good care at Bletchingley & Wellington. The staff were patient and efficient. When I asked questions about my dad's health I was given updates from the nurses, from well-kept records.
Visitors were always made to feel welcome and my dad enjoyed his time there.
When I phoned
or emailed I always found the staff helpful.

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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Bletchingley & Wellington is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for Bletchingley & Wellington is calculated as follows: ( (322 Excellents x 5) + (47 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 373 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bletchingley & Wellington is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (1)

Meet the Team (1)

Rose

Rose Matthews

Job Title: Administrator

Joined: 2017

I have worked at Bletchingley since December 2017. I am the first point of contact for all visitors to the home. Every day I liaise with in-house nursing, care and support staff as well as outside professionals which I really enjoy as well as talking to the residents whenever possible. I take pride in keeping the office side of Bletchingley in good order and am proud to be part of a warm and welcoming residential home.

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