Bletchingley & Wellington

Sadly my friend passed away on Masy 1st following a long period of declining health so I will no longer have a reason to visit this lovely establishment.

Overall, we'd be happy to recommend Wellington House to anyone needing such facilities.

Mum was very well looked after in the three and a half years that she was there. Her care was exceptional, and our whole family were treated as part of the Wellington family. All the staff (everyone from the housekeeping team, receptionist, chef, care assistants, nurses and manager) were always kind and respectful and were there whenever needed.

Staff treated my mum with respect and quality care...couldn't praise the staff from top to bottom high enough. Have no complaints with the 3 months she spent in care her for respite. Would not hesitate to recommend the wonderful staff.

My Dad was in Bletchingley from 07/21 to 03/2/25. We & Dad had the best care ever. Cannot praise the nurses, care staff, domestic staff, admin + manager enough. We had 1st class care. My dads needs were v. complex + I think it would have been difficult to meet his needs elsewhere. V.v. clean + everything worked well, as it is a new build. It as always calm, welcoming, friendly to relatives, when your relative is in the home the family can feel quite vulnerable, this was absolutely not the case in this home. Never once did we get the feeling that we were interfering. Always appeared to be very well staffed, when he needed assistance they were there. Even down to the admin lady, she was so welcoming, relaxed and smiley. They treated my dad with respect.

I couldn't of wished for a better place for him to stay.

The staff at Wellington were always very attentive, pleasant and polite. Their attitude to our friend was always the most caring. We were frequently offered coffee and biscuits when we visited! The room was kept very clean and at no time did we observe any soiled bedding.

The care that my mother received at Bletchingley & Wellington was outstanding. The staff made the last few years of her life as comfortable as they could be, they fully understood her condition and always acted in both a professional and a compassionate manner. The facilities are great, the home is very well organised and represents good value for money.

This care home has been phenomenal looking after Grandad. I was apprehensive when I knew Grandad was being moved to a care home but very quickly, my worries disappeared. The staff are what make this home so special, they were there to care for him, make him laugh and hold his hand when we couldn't. They treated him with love, compassion and dignity and supported us, as a family, in the same way. Trusting strangers with the person you love most is incredibly hard but knowing each time we left him he would be cared for by the Bletchingley staff made it slightly easier. Grandad loved the team here who became an extended family for him over the last two years and I am forever grateful to them.

Mum was only there for rehabilitation but if she could have stayed there she would!

My brother has lived at Bletchingley for two years. The home is a lovely environment, always extremely clean with residents clearly well cared for. The rooms are light, airy and comfortable. The staff are absolutely lovely. All very friendly, caring and kind. I feel like it is one big family. They always make us welcome, bringing tea or coffee. They treat all the residents with kindness and respect. I feel that my brother is very happy there.

If and when it is my turn to move to care, I hope I can end up in a place run to the same high levels and with similar lovely people.

Sad to have been shifted.

Unfortunately, I am not able to visit as often as I would like but my brother seems so much more relaxed and happy in his new environment due mainly to the lovely staff. Nothing seems too much trouble for them. On one occasion there was music and a m\le singer and it was obvious that the patients (and visitors) were thoroughly enjoying it with the tapping and mouthing the words. One lady, helped by a member of staff, danced the whole time, she looked so happy. You seem to have found the answer in caring for those that need that extra bit of care. Well done and thank you.

We have visited quite a few times and on each occasion we have found all of the staff to be so welcoming. There seems to be sufficient staff numbers for them to provide the care and attention that the residents need. It is nice to see that entertainment is provided which the residents seem to enjoy a great deal and provides stimulation to their brains and exercise to those who decide to dance a little.

I have been very satisfied with the way my wife has been looked after.

Mum spent six weeks at Wellington House for reablement after a fall and received excellent care and support throughout her stay. The staff are a truly wonderful team, they work incredibly hard but always manage to be cheerful and kind. Mum was encouraged to join in the daily exercises as far as she was able to and she was seen regularly by an occupational therapist. Her stay at Wellington House has enabled her to return home with confidence and I would have no hesitation in recommending it to others in a similar situation.

My mother-in-law was a resident at Bletchingley & Wellington for about eighteen months during which time she was well looked after and treated with care and respect. The staff are friendly and attentive to both residents and their families, taking the time to learn the names of regular visitors.

Fabulous! The care my mother received was exemplary at Wellington, everyone was so friendly and always helpful with my mother's needs and went beyond and above. We even received help with form filling which is a minefield, to say the least, and made the process more comfortable. My mum was apprehensive when she arrived but quickly made friends with some of the residents and although she is now in hospital she still keeps in touch with the residents, she loved the activities and visits from outside petting animals and entertainment nights she looked forward to and raved about afterwards. We were always greeted with a smile and a welcome as if we were their own family, I would have no hesitation in recommending Wellington it deserves more than a 5-star review, thank you.

My mother was very settled and happy at Wellington and received excellent care.