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Plaxton Way, Ware, SG12 7FB
View Full Details of Riverside PlaceLatest Reviews for Riverside Place
05 August 2025
My husband celebrated his 70th Birthday at Riverside. The overall experience for family, friends , myself and my husband was excellent. Staff were professional and attentive. The food was excellent along with the 1st class efficient service. Staff involved made sure every need was catered and cared for, it couldn't have been better. Thank you from my husband and myself for making his day special.
04 August 2025
My opinion of Riverside Place has not changed since I came here 3 years ago, and soon found this was where I wanted to be. All the staff continue to be kind and helpful and never fail us in any way, and have become our friends and family. There are no rules or regulations and we are free to live and do as we please - similar to being at home but having friends and activities around you when you want them - and NO CHORES. Lovely rooms and a peaceful and well adapted garden. All is good.
16 July 2025
My mum has Alzheimer's, she is often scared but all the staff are fantastic at calming her and making her feel safe. She tells us she is very happy and likes it there. Riverside place provides lots of activities and makes Mum happy, it's very welcoming and friendly.
10 July 2025
Overall we have been more than happy with the care and compassion mum has received at Riverside. Due to her alzheimers she has good and bad days but we are confident she gets the support she needs. She is generally happy to be there and she absolutely adores the staff who make her feel safe and loved. There is room for improvement in certain areas but the positives far outweigh this.
10 July 2025
My mother has been in Riverside Place for 18 months. She has dementia. I am generally pleased with her overall care and the facilities which are provided. There are a few small issues which arise from time to time. Food is consistently of a reasonable standard and entertainment staff work pretty hard with a variety of activities on offer. I do think it is over priced.
04 July 2025
My mother moved into Riverside for three week's respite care with great trepidation. However from the moment we arrived she was made feel welcome, well looked after and safe. The staff really appear to work as a team and every concern my mother had was addressed. My mother's room was well designed, comfortable and spotless. It opened onto well kept gardens. Service at Riverside is extremely well thought through and thoroughly professional. The team genuinely cared for my mother's welfare. Much to everyone in the family's surprise, my mother really enjoyed her time at Riverside, was sorry to leave and I am sure will return either for further respite care or as a resident. Thank you to all the team at Riverside. You did a great job for my family, I would highly recommend Riverside.
03 July 2025
Mum chose to stay at Riverside for a weeks respite- she stayed for 3 weeks and was sad to leave- but home beckoned! I can't say enough good things about the staff who were lovely, cheerful and nothing was too much bother for them. Room with garden access was ideal and lovely to be able to access the garden.
03 July 2025
My sister has been a resident since Oct 2019, she is well cared for with all her basic care needs met. She has been in bed for over 2 years but never had bedsores, which can be a problem for those bedridden. I consider this a basic indication that she is receiving good care. My sister always looks clean and her nighties changed regularly. The activities team arrange daily events for those able to attend; they have imagination spare! Always appropriate to ability.
18 June 2025
Very happy with Riverside Place. Staff lovely and caring.
12 March 2025
Our dad was a resident at Riverside Place for 8 months. During his stay we were very happy with the care that he received, and all staff were kind, considerate and responsive to all our requests and to dad's needs. The environment was calm, clean and nicely decorated with a lovely welcoming reception including the bistro care where many activities take place. The entertainment staff were particularly kind including dad in as many activities as he could manage and the hospitality team arranged a lovely room for us to celebrate dad's birthday including a lovely homemade cake. The nursing team were approachable and compassionate to dad's needs. We would highly recommend this nursing home to anyone who is facing the difficult decision of having to find somewhere for their loved one.
09 December 2024
Mum has settled in very well. She's hard to please, but often comments that the staff are lovely and any issues, they phone us straight away. A few months into moving in, she celebrated her 90th birthday at the home. The team provided wonderful food and service, at a reasonable cost, and nothing was too much trouble (e.g. bringing balloons and decorations in ahead of time). She will "remember it forever". Day-to-day care seems fantastic, and Mum looks and feels better. She's eating well, taking her medications properly, and taking part in activities. She wasn't doing any of these on her own. The rooms are spacious and comfortable. Very happy so far.
05 November 2024
Excellent care, friendly staff, good food, and nice environment. My Aunty was well cared for during her 4-week stay in respite care. I was so impressed. We also had a family birthday and utilised their special room for events. It was prepared by a particular staff member who did a brilliant job getting the room ready.
31 October 2024
Riverside Place was recommended to me first by my hairdresser. From the beginning, it was very welcoming and felt/appeared more like a hotel than a care home. The carers, catering, and hospitality staff are so kind, caring, and "go the extra mile" to help - unfortunately, like everywhere else, they are understaffed and are not allocated enough time per resident. Luckily, I'm mobile and able to do things for myself but I hoped to get more assistance. Sadly, it's very expensive and I couldn't afford to stay any longer.
28 October 2024
My sister has been in Riverside Place since 2023. The care she gets is very good and having nurses on hand is great. The carers are kind and the activities couldn't be better. The food is good and plentiful. The nurses inform us of any medical issues.
25 October 2024
Excellent care home. We chose Riverside in July this year when my Mother required Respite care and are back again as she now is in poor health. All staff at the home are responsive, empathetic, and professional. Nothing is too much trouble to arrange. The home itself is clean, and luxurious and caters to all needs. The vibe is relaxed, friendly, and welcoming. I would certainly recommend the home to anyone whether it's for respite, nursing, or residential care.
26 September 2024
Excellent facility and care provided. The staff and in particular, the care home manager are all very professional and compassionate. I have peace of mind that my family member is very well looked after in a safe and welcoming environment. The level of support provided by the care home staff to our extended family has also been invaluable.
05 September 2024
Do not be fooled by the warm reception on entry and plush surroundings. It's the care and attention to detail that counts via the working staff. Many are excellent but let down by the few who shouldn't be there. The main problem is the lack of communication. For a few the Queen's/BBC English is not their first language. Therefore it is difficult to understand them and often they do not understand your requests. Also being woken up at 5.30 am each morning was a problem. Although informed not to call it did not get through when there was a change of staff. Bad communications again. Also, response to calls is often either non-existent or a great delay (e.g. 30 mins.) Are there enough staff? Overall the care home could be first class but let down by a few. First-class payments with third-class service. If considering Riverside Place, it's okay if the residents are able-bodied and generally care for themselves but be aware of limitations when more help is needed.
12 August 2024
The hospitality team prepared a private dining room for us to celebrate Mum's birthday and provided all drinks and a lovely birthday cake. Nothing was too much trouble to make the day go well. Mum really enjoyed her day! Thanks so much to the team for helping to make a memorable occasion for our family.
06 August 2024
Take care when placing your relatives. Our mother was placed at Riverside for one week of respite care. The reports of her stay were glowing from the Managers and staff. We were told if she wanted a permanent place there they would accommodate her. We were told how easy she was to care for etc. It has since transpired that they have refused her a place as she is too loud due to her deafness. They knew this from her assessment and we explained that she had lost her hearing aids, and we would be getting replacements. To discriminate against an elderly person in this way is shocking. So long as they sit and are quiet they will be fine! In the words of the Managers at Riverside, 'You have to understand that they could not afford to get any complaints' We retract our previous review of 21 June as it is obvious that they do not mind taking your money and will push you for a good review, but that's where the 'care' ends. We have lodged a formal complaint with Aria.
24 July 2024
From the moment we stepped into Riverside, we felt it to be homely and we knew it was the right place for our mum. Initially Mum went for respite care, which has now turned into permanent residency! She feels safe and we are thankful to the staff who are caring for her - it's not just a job for them - they genuinely care. Staff come to find Mum so that she doesn't miss out on the activities whilst respecting her space if she wants to sit quietly in her room. We have seen our mum come to life since being at Riverside, enjoying the company, the activities and the food! Up to this point Mum had lived in a flat and was unable to get out on her own so really enjoys the benefit of being able to walk out into the garden, sitting for hours (weather permitting) in the garden and enjoying the fresh air. Riverside is a safe place for Mum to be and we are thankful to all the team for making this transition for Mum and for us as comfortable as possible.
Latest Reviews for Riverside Place
05 August 2025
My husband celebrated his 70th Birthday at Riverside. The overall experience for family, friends , myself and my husband was excellent. Staff were professional and attentive. The food was excellent along with the 1st class efficient service. Staff involved made sure every need was catered and cared for, it couldn't have been better. Thank you from my husband and myself for making his day special.
04 August 2025
My opinion of Riverside Place has not changed since I came here 3 years ago, and soon found this was where I wanted to be. All the staff continue to be kind and helpful and never fail us in any way, and have become our friends and family. There are no rules or regulations and we are free to live and do as we please - similar to being at home but having friends and activities around you when you want them - and NO CHORES. Lovely rooms and a peaceful and well adapted garden. All is good.
16 July 2025
My mum has Alzheimer's, she is often scared but all the staff are fantastic at calming her and making her feel safe. She tells us she is very happy and likes it there. Riverside place provides lots of activities and makes Mum happy, it's very welcoming and friendly.
10 July 2025
Overall we have been more than happy with the care and compassion mum has received at Riverside. Due to her alzheimers she has good and bad days but we are confident she gets the support she needs. She is generally happy to be there and she absolutely adores the staff who make her feel safe and loved. There is room for improvement in certain areas but the positives far outweigh this.
10 July 2025
My mother has been in Riverside Place for 18 months. She has dementia. I am generally pleased with her overall care and the facilities which are provided. There are a few small issues which arise from time to time. Food is consistently of a reasonable standard and entertainment staff work pretty hard with a variety of activities on offer. I do think it is over priced.
04 July 2025
My mother moved into Riverside for three week's respite care with great trepidation. However from the moment we arrived she was made feel welcome, well looked after and safe. The staff really appear to work as a team and every concern my mother had was addressed. My mother's room was well designed, comfortable and spotless. It opened onto well kept gardens. Service at Riverside is extremely well thought through and thoroughly professional. The team genuinely cared for my mother's welfare. Much to everyone in the family's surprise, my mother really enjoyed her time at Riverside, was sorry to leave and I am sure will return either for further respite care or as a resident. Thank you to all the team at Riverside. You did a great job for my family, I would highly recommend Riverside.
03 July 2025
Mum chose to stay at Riverside for a weeks respite- she stayed for 3 weeks and was sad to leave- but home beckoned! I can't say enough good things about the staff who were lovely, cheerful and nothing was too much bother for them. Room with garden access was ideal and lovely to be able to access the garden.
03 July 2025
My sister has been a resident since Oct 2019, she is well cared for with all her basic care needs met. She has been in bed for over 2 years but never had bedsores, which can be a problem for those bedridden. I consider this a basic indication that she is receiving good care. My sister always looks clean and her nighties changed regularly. The activities team arrange daily events for those able to attend; they have imagination spare! Always appropriate to ability.
18 June 2025
Very happy with Riverside Place. Staff lovely and caring.
12 March 2025
Our dad was a resident at Riverside Place for 8 months. During his stay we were very happy with the care that he received, and all staff were kind, considerate and responsive to all our requests and to dad's needs. The environment was calm, clean and nicely decorated with a lovely welcoming reception including the bistro care where many activities take place. The entertainment staff were particularly kind including dad in as many activities as he could manage and the hospitality team arranged a lovely room for us to celebrate dad's birthday including a lovely homemade cake. The nursing team were approachable and compassionate to dad's needs. We would highly recommend this nursing home to anyone who is facing the difficult decision of having to find somewhere for their loved one.
09 December 2024
Mum has settled in very well. She's hard to please, but often comments that the staff are lovely and any issues, they phone us straight away. A few months into moving in, she celebrated her 90th birthday at the home. The team provided wonderful food and service, at a reasonable cost, and nothing was too much trouble (e.g. bringing balloons and decorations in ahead of time). She will "remember it forever". Day-to-day care seems fantastic, and Mum looks and feels better. She's eating well, taking her medications properly, and taking part in activities. She wasn't doing any of these on her own. The rooms are spacious and comfortable. Very happy so far.
05 November 2024
Excellent care, friendly staff, good food, and nice environment. My Aunty was well cared for during her 4-week stay in respite care. I was so impressed. We also had a family birthday and utilised their special room for events. It was prepared by a particular staff member who did a brilliant job getting the room ready.
31 October 2024
Riverside Place was recommended to me first by my hairdresser. From the beginning, it was very welcoming and felt/appeared more like a hotel than a care home. The carers, catering, and hospitality staff are so kind, caring, and "go the extra mile" to help - unfortunately, like everywhere else, they are understaffed and are not allocated enough time per resident. Luckily, I'm mobile and able to do things for myself but I hoped to get more assistance. Sadly, it's very expensive and I couldn't afford to stay any longer.
28 October 2024
My sister has been in Riverside Place since 2023. The care she gets is very good and having nurses on hand is great. The carers are kind and the activities couldn't be better. The food is good and plentiful. The nurses inform us of any medical issues.
25 October 2024
Excellent care home. We chose Riverside in July this year when my Mother required Respite care and are back again as she now is in poor health. All staff at the home are responsive, empathetic, and professional. Nothing is too much trouble to arrange. The home itself is clean, and luxurious and caters to all needs. The vibe is relaxed, friendly, and welcoming. I would certainly recommend the home to anyone whether it's for respite, nursing, or residential care.
26 September 2024
Excellent facility and care provided. The staff and in particular, the care home manager are all very professional and compassionate. I have peace of mind that my family member is very well looked after in a safe and welcoming environment. The level of support provided by the care home staff to our extended family has also been invaluable.
05 September 2024
Do not be fooled by the warm reception on entry and plush surroundings. It's the care and attention to detail that counts via the working staff. Many are excellent but let down by the few who shouldn't be there. The main problem is the lack of communication. For a few the Queen's/BBC English is not their first language. Therefore it is difficult to understand them and often they do not understand your requests. Also being woken up at 5.30 am each morning was a problem. Although informed not to call it did not get through when there was a change of staff. Bad communications again. Also, response to calls is often either non-existent or a great delay (e.g. 30 mins.) Are there enough staff? Overall the care home could be first class but let down by a few. First-class payments with third-class service. If considering Riverside Place, it's okay if the residents are able-bodied and generally care for themselves but be aware of limitations when more help is needed.
12 August 2024
The hospitality team prepared a private dining room for us to celebrate Mum's birthday and provided all drinks and a lovely birthday cake. Nothing was too much trouble to make the day go well. Mum really enjoyed her day! Thanks so much to the team for helping to make a memorable occasion for our family.
06 August 2024
Take care when placing your relatives. Our mother was placed at Riverside for one week of respite care. The reports of her stay were glowing from the Managers and staff. We were told if she wanted a permanent place there they would accommodate her. We were told how easy she was to care for etc. It has since transpired that they have refused her a place as she is too loud due to her deafness. They knew this from her assessment and we explained that she had lost her hearing aids, and we would be getting replacements. To discriminate against an elderly person in this way is shocking. So long as they sit and are quiet they will be fine! In the words of the Managers at Riverside, 'You have to understand that they could not afford to get any complaints' We retract our previous review of 21 June as it is obvious that they do not mind taking your money and will push you for a good review, but that's where the 'care' ends. We have lodged a formal complaint with Aria.
24 July 2024
From the moment we stepped into Riverside, we felt it to be homely and we knew it was the right place for our mum. Initially Mum went for respite care, which has now turned into permanent residency! She feels safe and we are thankful to the staff who are caring for her - it's not just a job for them - they genuinely care. Staff come to find Mum so that she doesn't miss out on the activities whilst respecting her space if she wants to sit quietly in her room. We have seen our mum come to life since being at Riverside, enjoying the company, the activities and the food! Up to this point Mum had lived in a flat and was unable to get out on her own so really enjoys the benefit of being able to walk out into the garden, sitting for hours (weather permitting) in the garden and enjoying the fresh air. Riverside is a safe place for Mum to be and we are thankful to all the team for making this transition for Mum and for us as comfortable as possible.