Riverside Place

Plaxton Way, Ware SG12 7FB
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9.6 72 Reviews
  • Riverside Place, Ware
Riverside Place is situated on the banks of the River Lea in walking distance to Ware town centre, the home provides quality residential, nursing and dementia care on a permanent and short stay basis. They love learning as much as they can about the people they care for, so your loved one’s time and care is person-centred and tailored to their individual needs, interests and preferences.

There are many different enticing spaces to relax in – from the bistro and cinema on the ground floor, the quiet lounges dotted around the home to the rooftop orangery with balconies overlooking the river. The home understands that residents like to continue to look and feel their best, so the hair salon is open regularly for beauty treatments and pamper sessions.

Mealtimes are an important part of daily life and they know eating well and the social experience of dining are key to health and wellbeing. The home's chefs select a different menu each day, creating lots of home-cooked dishes with fresh ingredients to choose from. Using their in-depth knowledge of nutrition, they cater for any special diets and needs.

Each of the bedrooms at Riverside Place is beautifully furnished and have ensuite facilities and residents are also welcome to decorate it with their own treasured items, pictures and pieces of furniture if they wish.

Dementia training equips staff with the knowledge to highlight the importance of meaningful activities and a stimulating environment for people living with dementia whilst always addressing clinical care needs.

At Riverside Place residents feel welcome, relaxed and secure whilst also enjoying an active and independent lifestyle. If you’re a little unsure of what type of care is needed, or would like to move in as a couple, they’re happy to help with the details.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1800
  • Self-Funded Residential Dementia Care: from £1800
  • Self-Funded Nursing Care: from £2050
  • Self-Funded Nursing Dementia Care: from £2050
  • RESPITE Self-Funded Residential Care: from £1950
  • RESPITE Self-Funded Residential Dementia Care: from £1950
  • RESPITE Self-Funded Nursing Care: from £2050
  • RESPITE Self-Funded Nursing Dementia Care: from £2050

These prices are only a guideline, please contact Riverside Place to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Adele Peterson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (72)

Parking

  • Car parking onsite to the front of the building

Riverside Place Reviews (72)

9.6

Riverside Place has a Review Score of 9.6 (9.570) out of 10, based on 33 reviews in the last 2 years.
Over all time Riverside Place has 72 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Riverside Place
  • 25
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Total of 72, showing 1-20
Review from Valerie N (Wife of Resident) published on 5 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband celebrated his 70th Birthday at Riverside. The overall experience for family, friends , myself and my husband was excellent. Staff were professional and attentive. The food was excellent along with the 1st class efficient service. Staff involved made sure every need was catered and cared
for, it couldn't have been better. Thank you from my husband and myself for making his day special.
Reply from Stuart Lamacraft, Marketing at Riverside Place

Thank you so much for your kind words. We're truly delighted to hear that your husband's 70th birthday celebration at Riverside was such a positive experience for you, your family, and friends. It means a great deal to the team to know their efforts helped make the day special and memorable. We'll be sure to pass on your thanks to everyone involved-it was our pleasure to be part of such a meaningful occasion.

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Review from Eileen E (Resident) published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My opinion of Riverside Place has not changed since I came here 3 years ago, and soon found this was where I wanted to be. All the staff continue to be kind and helpful and never fail us in any way, and have become our friends and family. There are no rules or regulations and we are free to live and
do as we please - similar to being at home but having friends and activities around you when you want them - and NO CHORES. Lovely rooms and a peaceful and well adapted garden. All is good.
Reply from Stuart Lamacraft, On behalf of the team at Riverside Place

Thank you for such a warm and uplifting review of Riverside Place. It's wonderful to hear that, three years on, you still feel at home and supported by a team you now consider friends. Your words truly reflect the kind of community we strive to create-independent, welcoming, and filled with meaningful connections.

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Review from M N (Daughter of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has Alzheimer's, she is often scared but all the staff are fantastic at calming her and making her feel safe. She tells us she is very happy and likes it there.
Riverside place provides lots of activities and makes Mum happy, it's very welcoming and friendly.
Reply from Stuart Lamacraft, On behalf of the team at Riverside Place

Thank you for your kind words. We're so glad to hear your mum feels safe and happy at Riverside Place. Supporting residents living with Alzheimer's with compassion and reassurance is something the whole team takes seriously, so it's lovely to know that has made a difference. We really appreciate you sharing this.

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Review from K T (Daughter of Resident) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall we have been more than happy with the care and compassion mum has received at Riverside. Due to her alzheimers she has good and bad days but we are confident she gets the support she needs. She is generally happy to be there and she absolutely adores the staff who make her feel safe and loved.
There is room for improvement in certain areas but the positives far outweigh this.
Reply from Stuart Lamacraft, On behalf of the team at Riverside Place

Thank you for your thoughtful feedback. We're so pleased to hear your mum feels safe, supported and cared for at Riverside, especially on the more difficult days. Your recognition of the team's compassion means a great deal, and your comments about areas for improvement are equally appreciated and will be taken on board.

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Review from C S (Daughter of Resident) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Riverside Place for 18 months. She has dementia. I am generally pleased with her overall care and the facilities which are provided. There are a few small issues which arise from time to time. Food is consistently of a reasonable standard and entertainment staff work pretty hard
with a variety of activities on offer. I do think it is over priced.
Reply from Stuart Lamacraft, On behalf of the team at Riverside Place

Thank you for your honest review of Riverside Place. We're glad to hear you're generally pleased with the care and facilities, and that your mother has had access to engaging activities and consistent support. We appreciate your comments on value and will ensure your feedback is noted and shared with the appropriate team.

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Review from Peter M (Son of Resident) published on 4 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Riverside for three week's respite care with great trepidation. However from the moment we arrived she was made feel welcome, well looked after and safe. The staff really appear to work as a team and every concern my mother had was addressed.
My mother's room was well designed,
comfortable and spotless. It opened onto well kept gardens.
Service at Riverside is extremely well thought through and thoroughly professional. The team genuinely cared for my mother's welfare.
Much to everyone in the family's surprise, my mother really enjoyed her time at Riverside, was sorry to leave and I am sure will return either for further respite care or as a resident.
Thank you to all the team at Riverside. You did a great job for my family,
I would highly recommend Riverside.
Reply from Stuart Lamacraft, On behalf of the team at Riverside Place

Thank you for taking the time to leave such a thoughtful and detailed review of Riverside Place. It's wonderful to hear how well your mother settled in and that her experience exceeded expectations. We're especially pleased that she felt genuinely cared for and safe during her stay. Your recommendation means a great deal to the whole team, and we'll be glad to welcome her back whenever the time is right.

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Review from Gareth M (Son of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum chose to stay at Riverside for a weeks respite- she stayed for 3 weeks and was sad to leave- but home beckoned! I can't say enough good things about the staff who were lovely, cheerful and nothing was too much bother for them. Room with garden access was ideal and lovely to be able to access the
garden.
Reply from Stuart Lamacraft, On behalf of the team at Riverside Place

Thank you for your kind words about your mum's stay at Riverside Place. We're so pleased she felt so at home during her respite-and that leaving was a little bittersweet! It's great to hear the team's cheerful and helpful approach made a lasting impression, and that the garden access added to her comfort.

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Review from Clare J (Sister of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been a resident since Oct 2019, she is well cared for with all her basic care needs met. She has been in bed for over 2 years but never had bedsores, which can be a problem for those bedridden. I consider this a basic indication that she is receiving good care. My sister always looks clean
and her nighties changed regularly. The activities team arrange daily events for those able to attend; they have imagination spare! Always appropriate to ability.
Reply from Stuart Lamacraft, On behalf of the team at Riverside Place

Thank you for your thoughtful review of Riverside Place. It's reassuring to hear your sister has been so well cared for over the years, and that her needs are consistently met with attention and dignity. We're especially pleased you've recognised the creativity and inclusivity of our activities team-they'll be delighted to know their efforts are appreciated.

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Review from Sally I (Daughter-in-law of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with Riverside Place. Staff lovely and caring.
Reply from Stuart Lamacraft, On behalf of the team at Riverside Place

Thank you for your kind words about Riverside Place. We're so pleased to hear you're happy with the care and that our team's warmth and kindness have stood out. Your feedback means a great deal to us.

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Review from J S (Daughter of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our dad was a resident at Riverside Place for 8 months. During his stay we were very happy with the care that he received, and all staff were kind, considerate and responsive to all our requests and to dad's needs. The environment was calm, clean and nicely decorated with a lovely welcoming reception
including the bistro care where many activities take place. The entertainment staff were particularly kind including dad in as many activities as he could manage and the hospitality team arranged a lovely room for us to celebrate dad's birthday including a lovely homemade cake. The nursing team were approachable and compassionate to dad's needs. We would highly recommend this nursing home to anyone who is facing the difficult decision of having to find somewhere for their loved one.
Reply from Adele Peterson, Home Manager at Riverside Place

Thank you so much for your kind words and for sharing your experience at Riverside Place. It means a great deal to us to know that your dad felt well cared for and that you and your family found comfort in the support and kindness of our team. We're especially pleased that you were able to celebrate his birthday in a special way. Your recommendation is appreciated, and we're honoured to have been a part of your dad's journey. Wishing you and your family all the very best.

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Review from Adrian B (Son of Resident) published on 9 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has settled in very well. She's hard to please, but often comments that the staff are lovely and any issues, they phone us straight away. A few months into moving in, she celebrated her 90th birthday at the home. The team provided wonderful food and service, at a reasonable cost, and nothing was
too much trouble (e.g. bringing balloons and decorations in ahead of time). She will "remember it forever". Day-to-day care seems fantastic, and Mum looks and feels better. She's eating well, taking her medications properly, and taking part in activities. She wasn't doing any of these on her own. The rooms are spacious and comfortable. Very happy so far.
Reply from Home Manager, Home Manager at Riverside Place

Thank you for taking the time to write us such a lovely review, our team prides itself on our ability to provide person-centred care that is as unique as the individuals we care for and we're glad we've been able to help Mum settle in and enjoy her home at Riverside Place. It's fantastic seeing her looking healthier, eating well, and enjoying the many activities our team put on. We're glad she enjoyed her birthday celebration too! Thank you again for sharing this wonderful feedback, our team will be delighted to hear it!

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Review from K A (Niece of Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, friendly staff, good food, and nice environment. My Aunty was well cared for during her 4-week stay in respite care. I was so impressed. We also had a family birthday and utilised their special room for events. It was prepared by a particular staff member who did a brilliant job getting
the room ready.
Reply from Home Manager, Home Manager at Riverside Place

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your auntie received such great care at Riverside Place. We will pass on your kind comments to the whole team.

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Review from G J (Respite Resident) published on 31 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Riverside Place was recommended to me first by my hairdresser. From the beginning, it was very welcoming and felt/appeared more like a hotel than a care home. The carers, catering, and hospitality staff are so kind, caring, and "go the extra mile" to help - unfortunately, like everywhere else, they
are understaffed and are not allocated enough time per resident. Luckily, I'm mobile and able to do things for myself but I hoped to get more assistance. Sadly, it's very expensive and I couldn't afford to stay any longer.
Reply from Home Manager, Home Manager at Riverside Place

Thank you for taking the time to leave us a review. We're happy to hear that you found the home welcoming and felt the carers, catering, and hospitality staff were all kind and caring at Riverside Place. We are always looking to learn and improve from any feedback we receive, and we have shared your comments with the team.

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Review from K E (Sister of Resident) published on 28 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been in Riverside Place since 2023. The care she gets is very good and having nurses on hand is great.
The carers are kind and the activities couldn't be better.
The food is good and plentiful. The nurses inform us of any medical issues.
Reply from Home Manager, Home Manager at Riverside Place

Thank you for taking the time to leave us such a fantastic review! We're so pleased to hear that your sister is receiving such great care at Riverside Place and will pass on your kind comments to the whole team.

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Review from Julie T (Daughter of Resident) published on 25 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home. We chose Riverside in July this year when my Mother required Respite care and are back again as she now is in poor health.
All staff at the home are responsive, empathetic, and professional. Nothing is too much trouble to arrange. The home itself is clean, and luxurious and caters
to all needs.
The vibe is relaxed, friendly, and welcoming. I would certainly recommend the home to anyone whether it's for respite, nursing, or residential care.
Reply from Home Manager, Home Manager at Riverside Place

Many thanks for your positive review. Your wonderful comments have been passed on to the team at Riverside Place who will be delighted to hear your feedback.

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Review from N R (Relative of Resident) published on 26 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facility and care provided. The staff and in particular, the care home manager are all very professional and compassionate. I have peace of mind that my family member is very well looked after in a safe and welcoming environment. The level of support provided by the care home staff to our
extended family has also been invaluable.
Reply from Joanna Coughlin, Home Manager at Riverside Place

Thank you for your lovely comments, they are greatly appreciated. Ensuring a quality, person-centred service is very important to us. Your feedback will be shared with all team members.

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Review from P S (Husband of Resident) published on 5 September 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
Do not be fooled by the warm reception on entry and plush surroundings. It's the care and attention to detail that counts via the working staff. Many are excellent but let down by the few who shouldn't be there. The main problem is the lack of communication. For a few the Queen's/BBC English is not
their first language. Therefore it is difficult to understand them and often they do not understand your requests. Also being woken up at 5.30 am each morning was a problem. Although informed not to call it did not get through when there was a change of staff. Bad communications again. Also, response to calls is often either non-existent or a great delay (e.g. 30 mins.) Are there enough staff?
Overall the care home could be first class but let down by a few. First-class payments with third-class service.
If considering Riverside Place, it's okay if the residents are able-bodied and generally care for themselves but be aware of limitations when more help is needed.
Reply from Home Manager, Home Manager at Riverside Place

Dear P S, We pride ourselves on the resident experience and apologise that on this occasion it fell short of the usual positive feedback we receive. We understand you have been in direct conversation with the home manager and have now resolved this matter.

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Review from J C (Daughter of Resident) published on 12 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The hospitality team prepared a private dining room for us to celebrate Mum's birthday and provided all drinks and a lovely birthday cake. Nothing was too much trouble to make the day go well. Mum really enjoyed her day! Thanks so much to the team for helping to make a memorable occasion for our family.
Reply from Home Manager, Home Manager at Riverside Place

We're so glad that Mum enjoyed her birthday celebration! Thank you for taking the time to show your appreciation to our team, it means a lot to us.

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Review from Karen C (Daughter of Resident) published on 6 August 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Take care when placing your relatives. Our mother was placed at Riverside for one week of respite care. The reports of her stay were glowing from the Managers and staff. We were told if she wanted a permanent place there they would accommodate her. We were told how easy she was to care for etc. It has
since transpired that they have refused her a place as she is too loud due to her deafness. They knew this from her assessment and we explained that she had lost her hearing aids, and we would be getting replacements. To discriminate against an elderly person in this way is shocking. So long as they sit and are quiet they will be fine! In the words of the Managers at Riverside, 'You have to understand that they could not afford to get any complaints' We retract our previous review of 21 June as it is obvious that they do not mind taking your money and will push you for a good review, but that's where the 'care' ends. We have lodged a formal complaint with Aria.
Reply from Home Manager, Home Manager at Riverside Place

Dear Karen, we pride ourselves on the resident experience and are sorry that you were unhappy with aspects of your mother's care. We understand that your complaint is being dealt with in line with our policy and the home will be in contact.

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Review from Jean W (Daughter of Resident) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment we stepped into Riverside, we felt it to be homely and we knew it was the right place for our mum. Initially Mum went for respite care, which has now turned into permanent residency! She feels safe and we are thankful to the staff who are caring for her - it's not just a job for them
- they genuinely care. Staff come to find Mum so that she doesn't miss out on the activities whilst respecting her space if she wants to sit quietly in her room.
We have seen our mum come to life since being at Riverside, enjoying the company, the activities and the food!
Up to this point Mum had lived in a flat and was unable to get out on her own so really enjoys the benefit of being able to walk out into the garden, sitting for hours (weather permitting) in the garden and enjoying the fresh air.
Riverside is a safe place for Mum to be and we are thankful to all the team for making this transition for Mum and for us as comfortable as possible.
Reply from Home Manager, Home Manager at Riverside Place

Thank you so much for taking the time to give such wonderful feedback, Jean, our team at Riverside Place really appreciate it. We're thrilled to see Mum settling in and enjoying herself in her new home, and we're so glad that you feel assured in her care, comfort and overall happiness!

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Current Review Score: 9.6 (9.570)

Overview of Review Score

The Review Score of 9.6 (9.570) out of 10 for Riverside Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.570 for Riverside Place is calculated as follows: ( (282 Excellents x 5) + (67 Goods x 4) + (19 Satisfactorys x 3) + (11 Poors x 2) + (7 Very Poors x 1) ) ÷ 386 Ratings = 4.57
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Riverside Place is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Adele Peterson

Job Title: Home Manager

Adele Peterson is our Home Manager at Riverside Place Care Home, here’s a little bit more about the home in her own words:


“I lead my professional Care Team in delivering the highest level of care and support for our residents. My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the Aria Care philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”

Frequently Asked Questions about Riverside Place

What types of Care is Riverside Place registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Riverside Place have?

There are 72 Single Rooms.

What are the Facilities & Services at Riverside Place?

Lift, Wheelchair Access, Gardens, Bar/Café & Residents Kitchenette are some of the Facilities & Services.

How far is Riverside Place to the centre of Ware?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Riverside Place to verify any information. View our terms and conditions. Riverside Place has an Enhanced Service - more info.