Riverside Place

Plaxton Way, Ware SG12 7FB
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9.6 72 Reviews
  • Riverside Place, Ware
Riverside Place is situated on the banks of the River Lea in walking distance to Ware town centre, the home provides quality residential, nursing and dementia care on a permanent and short stay basis. They love learning as much as they can about the people they care for, so your loved one’s time and care is person-centred and tailored to their individual needs, interests and preferences.

There are many different enticing spaces to relax in – from the bistro and cinema on the ground floor, the quiet lounges dotted around the home to the rooftop orangery with balconies overlooking the river. The home understands that residents like to continue to look and feel their best, so the hair salon is open regularly for beauty treatments and pamper sessions.

Mealtimes are an important part of daily life and they know eating well and the social experience of dining are key to health and wellbeing. The home's chefs select a different menu each day, creating lots of home-cooked dishes with fresh ingredients to choose from. Using their in-depth knowledge of nutrition, they cater for any special diets and needs.

Each of the bedrooms at Riverside Place is beautifully furnished and have ensuite facilities and residents are also welcome to decorate it with their own treasured items, pictures and pieces of furniture if they wish.

Dementia training equips staff with the knowledge to highlight the importance of meaningful activities and a stimulating environment for people living with dementia whilst always addressing clinical care needs.

At Riverside Place residents feel welcome, relaxed and secure whilst also enjoying an active and independent lifestyle. If you’re a little unsure of what type of care is needed, or would like to move in as a couple, they’re happy to help with the details.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1800
  • Self-Funded Residential Dementia Care: from £1800
  • Self-Funded Nursing Care: from £2050
  • Self-Funded Nursing Dementia Care: from £2050
  • RESPITE Self-Funded Residential Care: from £1950
  • RESPITE Self-Funded Residential Dementia Care: from £1950
  • RESPITE Self-Funded Nursing Care: from £2050
  • RESPITE Self-Funded Nursing Dementia Care: from £2050

These prices are only a guideline, please contact Riverside Place to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Adele Peterson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (72)

Parking

  • Car parking onsite to the front of the building

Riverside Place Reviews (72)

9.6

Riverside Place has a Review Score of 9.6 (9.570) out of 10, based on 33 reviews in the last 2 years.
Over all time Riverside Place has 72 reviews.

Overall Experience
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Date Published
  • 72
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Reviewer Connection to Riverside Place
  • 25
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Total of 72, showing 61-72
Review from Chris S (Daughter of Resident) published on 7 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Riverside Place is a truly wonderful care home. My dad first stayed here for a respite week last December and surprised himself by how very much he enjoyed it. When Dad needed 'end of life' care he was happy to be welcomed back into Riverside Place. He was met by familiar smiling faces who all had
a very personal greeting for him and he was able to relax into this warm friendly happy environment very quickly. Dad was given outstanding care by so many amazing people here and the care that was given was genuine and personal. Every member of staff that we met was without fail kind and dedicated. As a family, who were saying goodbye to a deeply loved dad, grandad and uncle, we too were looked after by the lovely staff. These last few precious days were calm and comfortable and very special to us. I cannot thank the manager and all the team enough for this gift. I would unhesitatingly recommend Riverside Place to anyone.
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Review from R T (Resident) published on 9 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I've only been at Riverside Place for 2 weeks and am well satisfied with the treatment I'm receiving. The staff are like one of my own.
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Review from T B (Wife of Resident) published on 9 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was well cared for and the staff kept him occupied quite a lot. I was always made to feel very welcome.
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Review from A P (Nephew of Resident) published on 2 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I work for the NHS Ambulance services and I go into many care homes as part of my job to see and treat patients, so I can see how different care homes work and appreciate. However, this care home is by far the best I have been into. The care. Support towards both residents and next of kin is outstanding.
They meet every need the resident's demands and action things straight away. All the staff are friendly and approachable and always happy to help.
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Review from R G (Niece of Resident) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly welcome as visitors.
Immediately offered tea/coffee/biscuits.
Beautiful environment, inside and out.
Reassured that our aunt is being well looked after.
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Review from Angela W (Daughter of Resident) published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been completely satisfied with all aspects of care: staffing, accommodation, care, etc. Attention to detail is particularly appreciated - layout of building, garden and rooms.
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Review from G M (Daughter of Resident) published on 8 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
A truly lovely place to be a resident and also a visitor. A beautifully decorated and well-equipped building, which feels so much like a hotel and not a care home. Would highly recommend Riverside Place particularly because of the wonderful staff. They are all friendly, caring, professional and treat
the residents with so much respect and warmth.
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Review from B L (Son of Resident) published on 29 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is very new and modern; more like a hotel than a residential/care home.
We reviewed three homes prior to selection and this was the best. The introductory visit was excellent. Very welcoming, open and reassuring. My mother has been at Riverside for only three weeks so not much experience
of the care levels but all seems to be very good and my mother seems content.
I have had some minor difficulty getting through to staff by telephone.
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Review from Jane G (Daughter of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Riverside Place provides excellent care. Staff are so attentive and kind and caring. They are professional at all times. Food is wonderful and the management team are always available and supportive.
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Review from Israel (Son of Resident) published on 23 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Riverside Place is a 5-star luxury care home that I can't compare to any other home, due to the fact it can't be compared, as it's as perfect home for those who need it. If you're looking for a care home for a loved one please consider Riverside Place care home with Nursing.


Staff: All lovely, wonderful

and caring. No one could fault their hard work. The Staff from caring, nursing, hospitality, chef, housekeeping and management all are so wonderful people, who are kind and helpful and are a delight to speak to. Everyone will do their utmost to help if it is asked and even if it's not, someone will ask is everything alright. Management is always available and there is nothing negative to say. You will always be offered a drink.


Food and safety is outstanding. Rooms are exceptional with a luxurious feel. The home is very clean. It's cleaner than my own home. Care and nursing are exceptional.


If you don't believe what I have said, have a look for yourself.

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Review from Debbie S (Daughter of Resident) published on 18 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is very special indeed. The staff go above and beyond in their care, nothing is ever too much trouble. They listen to the residents and residents family. It’s like a five star hotel for the elderly. I have total peace of mind for my very fussy mother. Thank you to all the Riverside Team.
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Review from Jacqueline F (Friend of Resident) published on 10 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really person-centred care, its all about the individual person. Staff friendly and well trained, like a big family.
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Current Review Score: 9.6 (9.570)

Overview of Review Score

The Review Score of 9.6 (9.570) out of 10 for Riverside Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.570 for Riverside Place is calculated as follows: ( (282 Excellents x 5) + (67 Goods x 4) + (19 Satisfactorys x 3) + (11 Poors x 2) + (7 Very Poors x 1) ) ÷ 386 Ratings = 4.57
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Riverside Place is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Adele Peterson

Job Title: Home Manager

Adele Peterson is our Home Manager at Riverside Place Care Home, here’s a little bit more about the home in her own words:


“I lead my professional Care Team in delivering the highest level of care and support for our residents. My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the Aria Care philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Riverside Place to verify any information. View our terms and conditions. Riverside Place has an Enhanced Service - more info.