Riverside Place

Plaxton Way, Ware SG12 7FB
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9.6 72 Reviews
  • Riverside Place, Ware
Riverside Place is situated on the banks of the River Lea in walking distance to Ware town centre, the home provides quality residential, nursing and dementia care on a permanent and short stay basis. They love learning as much as they can about the people they care for, so your loved one’s time and care is person-centred and tailored to their individual needs, interests and preferences.

There are many different enticing spaces to relax in – from the bistro and cinema on the ground floor, the quiet lounges dotted around the home to the rooftop orangery with balconies overlooking the river. The home understands that residents like to continue to look and feel their best, so the hair salon is open regularly for beauty treatments and pamper sessions.

Mealtimes are an important part of daily life and they know eating well and the social experience of dining are key to health and wellbeing. The home's chefs select a different menu each day, creating lots of home-cooked dishes with fresh ingredients to choose from. Using their in-depth knowledge of nutrition, they cater for any special diets and needs.

Each of the bedrooms at Riverside Place is beautifully furnished and have ensuite facilities and residents are also welcome to decorate it with their own treasured items, pictures and pieces of furniture if they wish.

Dementia training equips staff with the knowledge to highlight the importance of meaningful activities and a stimulating environment for people living with dementia whilst always addressing clinical care needs.

At Riverside Place residents feel welcome, relaxed and secure whilst also enjoying an active and independent lifestyle. If you’re a little unsure of what type of care is needed, or would like to move in as a couple, they’re happy to help with the details.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1800
  • Self-Funded Residential Dementia Care: from £1800
  • Self-Funded Nursing Care: from £2050
  • Self-Funded Nursing Dementia Care: from £2050
  • RESPITE Self-Funded Residential Care: from £1950
  • RESPITE Self-Funded Residential Dementia Care: from £1950
  • RESPITE Self-Funded Nursing Care: from £2050
  • RESPITE Self-Funded Nursing Dementia Care: from £2050

These prices are only a guideline, please contact Riverside Place to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Adele Peterson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (72)

Parking

  • Car parking onsite to the front of the building

Riverside Place Reviews (72)

9.6

Riverside Place has a Review Score of 9.6 (9.570) out of 10, based on 33 reviews in the last 2 years.
Over all time Riverside Place has 72 reviews.

Overall Experience
  • 58
  • 10
  • 2
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Date Published
  • 72
  • 9
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Reviewer Connection to Riverside Place
  • 25
  • 11
  • 6
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  • 5
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  • 2
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  • 1
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Total of 72, showing 41-60
Review from Janine G (Niece of Resident) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has Alzheimer's and the purpose of her stay was to have respite care and see how she got on. My aunt was very satisfied with her stay. She said that she couldn't fault anything. There were a good range of activities including mental and physical exercises. The food was good and the home was
very accommodating. When I wanted to take my aunt out into town, the home was willing to keep her lunch hot for her. The cleanliness was good and the staff were helpful and very friendly.
Reply from Home Manager, Home Manager at Riverside Place

Thank you for taking the time to leave us a review. We are pleased to hear your aunt had a good respite stay with us and enjoyed the range of activities and food. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.

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Review from S D (Daughter of Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum only arrived two days ago, but so far, everything is brilliant. Nothing is too much trouble for the staff they are all polite and careful. Mum seems comfortable, and my whole family are pleased she is in your care, especially as it's her end of life.
Reply from Home Manager, Home Manager at Riverside Place

Thank you for your kind words and recognition of the team at Riverside Place. The care, services and support we deliver as a team to your mum and the whole family are extremely important to us. Your feedback will be shared with the team.

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Review from D B (Respite Resident) published on 10 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I arrived at Riverside Place by ambulance from hospital and was given a warm welcome by the staff. During the next three weeks, I was encouraged to eat as much as possible as I had lost a lot of weight. The meals were good and I was just asked to eat what I fancied. All the office staff made my daughters
and grandchildren very welcome and always offered refreshments. My room was lovely, opening onto the garden and always kept clean. My washing also was done regularly. There were also regular activities to choose from.
Reply from Home Manager, Home Manager at Riverside Place

Thank you for taking the time to leave us a review. We appreciate the positive comments regarding our home and team, we are pleased you loved your room and the food options as well as the range of activities to choose from. All comments will be passed on to the team and thank you again for the review.

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Review from A J (Respite Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an excellent care home. I entered here unable to walk without a zimmer frame and feeling very weak having stage 4 cancer. I can now walk without aid and feel really strong and able to go home and continue my treatment. The staff here from the management to the cleaners are all so helpful, cheerful
and kind. My room and ensuite bathroom are really perfect and cleaned every day. I recommend it highly.
Reply from Home Manager, Home Manager at Riverside Place

Thank you for taking the time to leave us such a wonderful review. We are so pleased to read your comments about the care you have received and that you are feeling stronger; the team were thrilled with your feedback as we strive for personalised-centred care for all our residents.

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Review from Aaron J (Son of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mother had a series of falls recently, she needed urgent respite care. The manager at Riverside really helped us to accommodate my mother and make her feel very welcome. A great warm and friendly place.
Reply from Laura Reeve, Marketing Exec at Riverside Place

Thank you for your kind words and recognition of the team at Riverside Place. The care and services we deliver as a team to our residents and families are extremely important to us. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review from Rita P (Wife of Resident) published on 10 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my husband arrived he has been well looked after by caring, kind staff. I can see that the staff are happy to look after all the residents with much respect and understanding. The accommodation is very clean and has a feel of home about it.
Reply from Home Manager, Home Manager at Riverside Place

Dear Rita, thank you for taking the time to leave us a review and for your wonderful comments about the care of your husband at Riverside Place. The care and services we deliver as a team to our residents and families is extremely important to us. Your comments have been passed on to the team who will be delighted to hear your feedback.

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Review from Jason B (Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff very helpful, manager very patient and approachable. The activities organisers too were excellent, very full of ideas and energy. Met the cleaning staff too very kind and efficient. Lovely appearance. Thank you Riverside Place.
Reply from Home Manager, Home Manager at Riverside Place

Thank you Jason for your kind words and recognition of the team at Riverside Place. We are pleased to hear you have enjoyed the activities and facilities at the home. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review from Susan R (Wife of Resident) published on 22 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with everything - good care taken at all times with very friendly and caring staff, and most helpful.
Reply from Home Manager, Home Manager at Riverside Place

Thank you for your kind words and recognition of the team at Riverside Place. The care and services we deliver as a team to our residents and families is extremely important to us and your feedback has been shared with the team.

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Review from Peter S (Resident) published on 6 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very good and has been on both stays here. It was easy to communicate with staff and the service was excellent.
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Review from J W (Daughter of Resident) published on 25 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We moved my mother from another home when we were unhappy with the care. Riverside Place is a much more loving environment. The staff is always friendly and helpful. The home is beautifully designed and decorated. That has made a big difference to us. The garden is great too.
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Review from Stewart S (Son of Resident) published on 17 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since discharge from hospital following a serious stroke the care package the home implemented was done efficiently and in a timely fashion. My mother was received in a smooth handover and the assessment completed as to the detail. The home is clean and the rooms are conducive to a relaxing and peace
of mind atmosphere. Visits arranged to help settling in.
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Review from A N (Friend of Resident) published on 25 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found over the last two years of visiting Riverside it is very well run, efficient, and with the most friendly and caring staff.
The fabric, decor, and style of the home is at a very high level.
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Review from Susan H (Daughter of Resident) published on 3 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at the care home are excellent, they really give my 91-year-old mum reassurance and friendship. They helped her settle in when she stayed after a respite stay in January and my 90-year-old dad feels very welcome during his visits with Mum. There is an excellent range of activities to keep
Mum entertained. You might think you were in a lovely hotel, on entering the reception and Bistro. The gardens are well designed and maintained, a lovely area for a stroll.
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Review from Sharon B (Daughter of Resident) published on 16 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad thoroughly enjoyed his respite stay at Riverside Place. He was extremely well looked after and cared for and was made to feel very welcomed. Everyone took time to sit and chat with him and listen to his stories. I felt very relieved to go away knowing that he was being so well cared for.
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Review from Stephanie C (Daughter of Resident) published on 21 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not praise Riverside Place enough for how they have looked after my mum, they helped me get her out of hospital (where she had been for 8 weeks) nothing was to much trouble, they have taken care of her how I would. They have healed an ulcer that she had had for over 1 year they have given her
food that has got her eating again her room is a proper bedroom not a hospital ward.
I can’t thank all the staff enough they have given our family our mum back when we were on the edge of loosing her
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Review from Doran H (Son of Resident) published on 17 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent team, caring and considerate. Brilliant care is given to my mum. Fantastic team.
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Review from P S (Niece of Resident) published on 20 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely bright environment. Staff are excellent and the food very good. My uncle has no complaints at all.
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Review from Sandra B (Niece of Resident) published on 9 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a beautiful care home, cannot fault it in any way. My uncle simply loves living here and he too cannot praise the home and all the staff enough.
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Review from Louise H (Daughter of Resident) published on 14 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad moved into Riverside Place in December 2019. From the outset all the staff have been extremely kind and friendly towards him, always greeting him by name. They have helped him integrate with other residents, but have also taken a softly, softly approach, letting him settle in in his own time and
find his feet.
I am most impressed by how approachable all the staff are, from the top down, and how willing they are to solve any issues for Dad. The Head of Care has been very helpful and pro-active with Dad's medical needs and Dad's key worker is extremely patient and caring. I can see how comfortable Dad is with him, which is such a relief to know that he is being well looked after. Thank you.
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Review from Jo W (Daughter of Resident) published on 6 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved my mother here, having been very unhappy with our experience at the first care home we had used. I cannot praise Riverside Place highly enough. The management is superb. Carers are always friendly and helpful and feel motivated and happy in their roles. The atmosphere is excellent. The two
activities co-ordinators are cheerful and have encouraged my mother to participate. The regular visits by hairdresser and beautician work well.
The place has been beautifully designed (it already won an award) and the sunlight and space make an enormous difference to my mother's quality of life. She eats well too.
As Riverside Place is quite new, it is not yet full. Fingers crossed the standards remain as high once all the residents it's designed for are in place.
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Current Review Score: 9.6 (9.570)

Overview of Review Score

The Review Score of 9.6 (9.570) out of 10 for Riverside Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.570 for Riverside Place is calculated as follows: ( (282 Excellents x 5) + (67 Goods x 4) + (19 Satisfactorys x 3) + (11 Poors x 2) + (7 Very Poors x 1) ) ÷ 386 Ratings = 4.57
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Riverside Place is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Adele Peterson

Job Title: Home Manager

Adele Peterson is our Home Manager at Riverside Place Care Home, here’s a little bit more about the home in her own words:


“I lead my professional Care Team in delivering the highest level of care and support for our residents. My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the Aria Care philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Riverside Place to verify any information. View our terms and conditions. Riverside Place has an Enhanced Service - more info.