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Riverside Place

Plaxton Way, Ware, Hertfordshire SG12 7FB
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We have seen our mum come to life since being at RiversideJean W(Daughter of Resident/Service User)
Riverside Place, Ware
The nursing staff are first-class, very experienced and available at all hoursKevin O(Son-in-law of Resident/Service User)
Riverside Place, Ware
The design of the home makes the place feel just like a home, warm and welcoming.Marion C(Friend of Resident/Service User)
Riverside Place, Ware

Riverside Place is situated on the banks of the River Lea in walking distance to Ware town centre, the home provides quality residential, nursing and dementia care on a permanent and short stay basis. They love learning as much as they can about the people they care for, so your loved one’s time and care is person-centred and tailored to their individual needs, interests and preferences.

There are many different enticing...  

Care Provided by Riverside Place

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,875From £2,109
Residential Dementia CareFrom £1,875From £2,109
Nursing CareFrom £2,125From £2,390
Nursing Dementia CareFrom £2,125From £2,390
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of

care and support required by each individual. Premium rooms normally require an additional charge.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Riverside Place to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Costel Marcu(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Single Rooms with ensuite Wet Room (72)

Parking

  • Car parking onsite to the front of the building

Riverside Place Reviews (75)

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9.6

Riverside Place has a Review Score of 9.6 (9.559) out of 10, based on 22 reviews in the last 2 years. Over all time Riverside Place has 75 reviews.

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Showing 75 reviews matching selected criteria
Review from Derek F (Respite Resident) published on 18 April 2023 Submitted via Website
Overall Experience

I enjoyed my one-week respite stay. The staff were excellent, very helpful and professional. The activities were enjoyable. The room was lovely and clean. I would stay here again and would recommend it.

Reply from Home Manager, at Riverside Place

Thank you Derek for your review and positive comments regarding our home and staff. We are so pleased you enjoyed your stay with us and look forward to welcoming you back to Riverside Place. Your feedback will be passed on to the team.

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Review from Margery F (Resident / Service User) published on 23 March 2023 Submitted via Postal Card
Overall Experience

Came here in July for four weeks respite. I liked my stay enough and I'm happy here so intend to stay on. The staff are very helpful and kind.

Reply from Home Manager, at Riverside Place

On behalf of the Riverside Place team, we would like to thank you for your wonderful feedback Margery and welcome you as a permanent member of our family. Thank you again for your review.

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Review from Mildred B (Resident / Service User) published on 16 February 2023 Submitted via Postal Card
Overall Experience

Staff are lovely. Near to my daughter and family - reason for coming nearby.

Reply from Home Manager, at Riverside Place

Mildred, we would like to thank you for your words of kindness which are very much appreciated. All comments will be passed on to the team.

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Review from Janine G (Niece of Resident) published on 7 December 2022 Submitted via Website
Overall Experience

My aunt has Alzheimer's and the purpose of her stay was to have respite care and see how she got on. My aunt was very satisfied with her stay. She said that she couldn't fault anything. There were a good range of activities including mental and physical exercises. The food was good and the home was very accommodating. When I wanted to take my aunt out into town, the home was willing to keep her lunch hot for her. The cleanliness was good and the staff were helpful and very friendly.

Reply from Home Manager, Home Manager at Riverside Place

Thank you for taking the time to leave us a review. We are pleased to hear your aunt had a good respite stay with us and enjoyed the range of activities and food. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.

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Review from S D (Daughter of Resident) published on 25 August 2022 Submitted via Postal Card
Overall Experience

Mum only arrived two days ago, but so far, everything is brilliant. Nothing is too much trouble for the staff they are all polite and careful. Mum seems comfortable, and my whole family are pleased she is in your care, especially as it's her end of life.

Reply from Home Manager, Home Manager at Riverside Place

Thank you for your kind words and recognition of the team at Riverside Place. The care, services and support we deliver as a team to your mum and the whole family are extremely important to us. Your feedback will be shared with the team.

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Review from D B (Respite Resident) published on 10 August 2022 Submitted via Postal Card
Overall Experience

I arrived at Riverside Place by ambulance from hospital and was given a warm welcome by the staff. During the next three weeks, I was encouraged to eat as much as possible as I had lost a lot of weight. The meals were good and I was just asked to eat what I fancied. All the office staff made my daughters and grandchildren very welcome and always offered refreshments. My room was lovely, opening onto the garden and always kept clean. My washing also was done regularly. There were also regular activities to choose from.

Reply from Home Manager, Home Manager at Riverside Place

Thank you for taking the time to leave us a review. We appreciate the positive comments regarding our home and team, we are pleased you loved your room and the food options as well as the range of activities to choose from. All comments will be passed on to the team and thank you again for the review.

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Review from A J (Respite Resident) published on 30 May 2022 Submitted via Postal Card
Overall Experience

This is an excellent care home. I entered here unable to walk without a zimmer frame and feeling very weak having stage 4 cancer. I can now walk without aid and feel really strong and able to go home and continue my treatment. The staff here from the management to the cleaners are all so helpful, cheerful and kind. My room and ensuite bathroom are really perfect and cleaned every day. I recommend it highly.

Reply from Home Manager, Home Manager at Riverside Place

Thank you for taking the time to leave us such a wonderful review. We are so pleased to read your comments about the care you have received and that you are feeling stronger; the team were thrilled with your feedback as we strive for personalised-centred care for all our residents.

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Review from Aaron J (Son of Resident) published on 30 May 2022 Submitted via Postal Card
Overall Experience

When my mother had a series of falls recently, she needed urgent respite care. The manager at Riverside really helped us to accommodate my mother and make her feel very welcome. A great warm and friendly place.

Reply from Laura Reeve, Marketing Exec at Riverside Place

Thank you for your kind words and recognition of the team at Riverside Place. The care and services we deliver as a team to our residents and families are extremely important to us. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review from Rita P (Wife of Resident) published on 10 May 2022 Submitted via Postal Card
Overall Experience

Since my husband arrived he has been well looked after by caring, kind staff. I can see that the staff are happy to look after all the residents with much respect and understanding. The accommodation is very clean and has a feel of home about it.

Reply from Home Manager, Home Manager at Riverside Place

Dear Rita, thank you for taking the time to leave us a review and for your wonderful comments about the care of your husband at Riverside Place. The care and services we deliver as a team to our residents and families is extremely important to us. Your comments have been passed on to the team who will be delighted to hear your feedback.

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Review from Jason B (Resident / Service User) published on 27 April 2022 Submitted via Postal Card
Overall Experience

The care staff very helpful, manager very patient and approachable. The activities organisers too were excellent, very full of ideas and energy. Met the cleaning staff too very kind and efficient. Lovely appearance. Thank you Riverside Place.

Reply from Home Manager, Home Manager at Riverside Place

Thank you Jason for your kind words and recognition of the team at Riverside Place. We are pleased to hear you have enjoyed the activities and facilities at the home. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review from Susan R (Wife of Resident) published on 22 April 2022 Submitted via Postal Card
Overall Experience

Very happy with everything - good care taken at all times with very friendly and caring staff, and most helpful.

Reply from Home Manager, Home Manager at Riverside Place

Thank you for your kind words and recognition of the team at Riverside Place. The care and services we deliver as a team to our residents and families is extremely important to us and your feedback has been shared with the team.

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Review from Peter S (Resident / Service User) published on 6 December 2021 Submitted via Postal Card
Overall Experience

The staff are very good and has been on both stays here. It was easy to communicate with staff and the service was excellent.

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Review from J W (Daughter of Resident) published on 25 November 2021 Submitted via Postal Card
Overall Experience

We moved my mother from another home when we were unhappy with the care. Riverside Place is a much more loving environment. The staff is always friendly and helpful. The home is beautifully designed and decorated. That has made a big difference to us. The garden is great too.

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Review from Stewart S (Son of Resident) published on 17 November 2021 Submitted via Postal Card
Overall Experience

Since discharge from hospital following a serious stroke the care package the home implemented was done efficiently and in a timely fashion. My mother was received in a smooth handover and the assessment completed as to the detail. The home is clean and the rooms are conducive to a relaxing and peace of mind atmosphere. Visits arranged to help settling in.

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Review from A N (Friend of Resident) published on 25 October 2021 Submitted via Postal Card
Overall Experience
I have found over the last two years of visiting Riverside it is very well run, efficient, and with the most friendly and caring staff.

The fabric, decor, and style of the home is at a very high level.

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Review from Susan H (Daughter of Resident) published on 3 September 2021 Submitted via Website
Overall Experience

The staff at the care home are excellent, they really give my 91-year-old mum reassurance and friendship. They helped her settle in when she stayed after a respite stay in January and my 90-year-old dad feels very welcome during his visits with Mum. There is an excellent range of activities to keep Mum entertained. You might think you were in a lovely hotel, on entering the reception and Bistro. The gardens are well designed and maintained, a lovely area for a stroll.

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Review from Sharon B (Daughter of Resident) published on 16 August 2021 Submitted via Postal Card
Overall Experience

My dad thoroughly enjoyed his respite stay at Riverside Place. He was extremely well looked after and cared for and was made to feel very welcomed. Everyone took time to sit and chat with him and listen to his stories. I felt very relieved to go away knowing that he was being so well cared for.

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Review from Stephanie C (Daughter of Resident) published on 21 July 2021 Submitted via Website
Overall Experience
I can not praise Riverside Place enough for how they have looked after my mum, they helped me get her out of hospital (where she had been for 8 weeks) nothing was to much trouble, they have taken care of her how I would. They have healed an ulcer that she had had for over 1 year they have given her food that has got her eating again her room is a proper bedroom not a hospital ward.

I can’t thank all the staff enough they have given our family our mum back when we were on the edge of loosing her

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Review from Doran H (Son of Resident) published on 17 May 2021 Submitted via Postal Card
Overall Experience

Excellent team, caring and considerate. Brilliant care is given to my mum. Fantastic team.

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Review from P S (Niece of Resident) published on 20 March 2020 Submitted via Postal Card
Overall Experience

Lovely bright environment. Staff are excellent and the food very good. My uncle has no complaints at all.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 September 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (57) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Riverside Place.

Awards / Recognitions (117)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Riverside Place.

Meet the Team (1)

Alin Marcu
Alin MarcuJob Title:Home Manager

I joined Care UK in 2018 as a Team Leader. During that time, I developed a real passion for delivering high-quality care and supporting both residents and staff. I later achieved my PIN as a registered nurse, which was an important milestone in my career and allowed me to take on greater clinical responsibilities. Over the years, I progressed into leadership roles, and in 2024 I became Deputy Clinical Manager.

This role helped me strengthen my leadership skills, develop my understanding of operational and financial responsibilities, and gain valuable experience overseeing clinical standards and supporting teams. Through these experiences, I realised that becoming a Home Manager would allow me to make an even greater impact not only on the quality of care residents receive, but also on the culture and development of the whole team within the home.

I started as Home Manager at Riverside Place in February this year, and my first weeks have been very positive. I’ve spent time getting to know the residents, families and the team, which has been incredibly rewarding. The staff are passionate and dedicated, and there is a strong sense of community within the home. My focus so far has been on listening, understanding how the home operates, and working closely with the team to continue building a positive and supportive environment for both residents and colleagues.

What really stands out about Riverside Place is the warm and welcoming atmosphere. The team genuinely cares about the residents and takes pride in making the home feel like a true community. The relationships between residents, families and staff are very strong, and there is a real focus on providing personalised care that respects each resident’s preferences, dignity and independence.

My advice would be to visit the home, meet the team, and spend time experiencing the atmosphere. A good care home should feel welcoming, supportive and safe. It’s also important to ask questions and make sure you feel comfortable with the care being provided. The right home should not only meet clinical needs but also support residents’ wellbeing, independence and quality of life.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Riverside Place to verify any information. View our terms and conditions. Riverside Place has an Enhanced Service -more info.