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68 Manygate Lane, Shepperton, TW17 9EE
View Full Details of The BurlingtonLatest Reviews for The Burlington
16 December 2025
Every time I visit The Burlington the staff are most welcoming. Everyone from reception staff to carers and even support staff always have a smile and will say 'Hello' or 'Good morning'. You are not entering an establishment but a home in the true sense. Everyone is treated like family and made to feel such.
01 December 2025
Since Jo moved in we home had nothing but praise for The Burlington. Jo was helped to settle in and the staff were, kind, attentive and affectionate to her. The Burlingtons piano room is a central social hub and this is brilliant for the residents, staff and visitors alike to socialise. Nothing has been too much when we have asked for something. Honestly we are so hugely grateful to you all.
25 November 2025
We would like to thank staff and carers for looking after Brenda during this difficult time. The staff are always kind + helpful. We feel reasurd Brenda is well looked after and cared for at all times. Thank you to the team.
18 November 2025
Mum is really well cared for and I am always kept up-to-date with her health and welllbeing. The staff are all friendly and approachable.
18 November 2025
My Dad has been a resident since November 2024. The staff are always bright and friendly, caring and respectful to my Dad and our family and friends. Everyone goes out of their way to be helpful and positive. The friendliness of the staff has helped Dad to settle in very well. He is very happy here. Thank you.
18 November 2025
All the staff are amazing, especially Angella. They all keep us up to date on Dad's health & care for him so well. Nothing is to much trouble. The atmosphere is calm and happy. They put on lovely entertainment. The home is clean, tidy and a lovely place to visit.
15 September 2025
Professional. Thorough and caring. Consistently from day one (Jan'24). Staff are warm, welcoming and patient - all staff. Atmosphere is one of calm, cleanliness and bright. Mum has been happy and content from day one. So pleased I chose the 'The Burlington'. The Burlington team are constant;y looking of ways to improve the day to day activities for it's residents. Medical care is constantly monitored. I recommend 'The Burlington' very highly/
17 June 2025
Well done, you all deserve it. I'm sure all the relatives feel like we do. The care my husband has received has been excellent, kind , caring and cheerful staff. We're so grateful to all of you, you have made this difficult time easier.
17 April 2025
My wife and I had meeting at The Burlington, it was a Sunday afternoon entering the reception / piano bar area, a group of residents were singing being led by a particular member of staff, instantly I knew it was the place, it was modern, immaculate, the atmosphere was perfect. Fortunately a room became available and with the help of the Admissions Manager the whole process was easy. Dad moved in and his room was made homely, pictures, clocks on the wall, a shelf was built for his gramophone nothing was too much trouble, everyone was so caring and helpful. Entertainment was an absolute joy, every member of staff always had a smile on their face, they all obviously enjoy working and caring for the residents it felt like a family, Dad passed on the 1st March and right up until the end he was kept immaculately clean, hair washed, shaved, manicured etc, the bedding was always spotless. I'm so happy and proud that he spent his last year in comfort and faultless attention, it is truly a special home.
24 January 2025
My mother really enjoys being here. She says that she could not be in a better place. The staff are all very helpful and welcoming - nothing is too much bother for them. The care is excellent and the entertainment is very enjoyable.
23 January 2025
The care is second to none and the facilities are excellent. We looked at several homes but Dad knew The Burlington was the one straight away and we've never regretted his choice.
22 November 2024
The Burlington, a true gem. After having worked in many care homes in Australia, I can truly say The Burlington is one of a kind. Words cannot describe the kindness of the staff, from the warm welcome at the reception to the carers you meet working on the floor. They all work as a team, greet you with a warm, welcoming smile and genuinely care about the residents. My family and I were nervous about moving Nana into a care home but I think we would all agree it has been the best decision for my nana and she has quickly become part of the family there. A highlight is the range of activities and the many opportunities for socialising. From flower arranging to craft activities to sing-a-longs, there is something for everyone and I know Nana loves these and it allows her to meet the other residents. The Burlington will always have a special place in our hearts and there is nothing but praise to give to such a wonderful care home. I really hope this is the future of care homes and I truly believe there is hope for our elderly population with this standard of care.
16 October 2024
We have been coming here to visit friends for more than 2 years. We have always for more than 2 years. We have always found them well cared for. The staff are always friendly and courteous towards clients and visitors. We have been invited to various events and celebrations and enjoyed them. When one of our friends passed on, the staff were very supportive of the partner left and for which we are very grateful.
15 October 2024
Tremendously happy and caring environment. Staff were so helpful and really care. The decor is hotel-like and so well laid out with entertainment and beautiful gardens. Really felt my lovely auntie was well looked after and safe.
30 September 2024
Mum has been a resident of The Burlington for over 18 months. I am forever grateful we found The Burlington. We have found everything to be exceptional. The ambiance, the staff, the food and there are always activities. The care is brilliant. The staff are superb, without exception.
13 September 2024
All excellent. Staff are exceptionally kind and considerate.
16 August 2024
I came to The Burlington for a 4-week trial but knew after 4 days that I wanted to stay. The staff seemed happy and there is a lovely atmosphere. The carers are very good - aware of difficulties, patient and tactful. I can be peaceful in my room, socialise in any of 3 lounges, or take part in the activities provided every day. The beautiful gardens are partly looked after by keen volunteer residents (supervised by activities staff), I find the food varied and tasty - there is a separate menu of lighter bits if preferred. Meals can be served in the bright dining room, or my bedroom. I am very happy here.
21 March 2024
Mum has settled well, much to our surprise but delight. The home is lovely - more like a hotel than a care home. The staff are delightful and Mum keeps commenting on how kind everyone is. We really couldn't ask for better.
15 January 2024
A wonderful family birthday lunch. Every aspect of The Burlington care is superb, but I felt moved to write this review following a most enjoyable family birthday gathering in the home's private dining room. We all were welcomed, fed and served with warmth, expertise and kindness and had a most memorable get-together. An example of the way in which The Burlington respects and cherishes their residents.
15 November 2023
Mum was extremely happy at The Burlington for over 4 years. The staff, across all areas, are friendly, efficient and caring, always responded quickly and kept us up to date with any health issues or concerns. We, as her family, always felt very welcome and included especially at special events such as the summer BBQ, resident/family meetings or when using the private dining room for celebrations (or visits during Covid!). The seminars offered about dementia or finance for example were very welcome. The quality of accommodation, staffing levels, food, range and number of entertainment opportunities is exceptional. I cannot recommend The Burlington more highly.
Latest Reviews for The Burlington
16 December 2025
Every time I visit The Burlington the staff are most welcoming. Everyone from reception staff to carers and even support staff always have a smile and will say 'Hello' or 'Good morning'. You are not entering an establishment but a home in the true sense. Everyone is treated like family and made to feel such.
01 December 2025
Since Jo moved in we home had nothing but praise for The Burlington. Jo was helped to settle in and the staff were, kind, attentive and affectionate to her. The Burlingtons piano room is a central social hub and this is brilliant for the residents, staff and visitors alike to socialise. Nothing has been too much when we have asked for something. Honestly we are so hugely grateful to you all.
25 November 2025
We would like to thank staff and carers for looking after Brenda during this difficult time. The staff are always kind + helpful. We feel reasurd Brenda is well looked after and cared for at all times. Thank you to the team.
18 November 2025
Mum is really well cared for and I am always kept up-to-date with her health and welllbeing. The staff are all friendly and approachable.
18 November 2025
My Dad has been a resident since November 2024. The staff are always bright and friendly, caring and respectful to my Dad and our family and friends. Everyone goes out of their way to be helpful and positive. The friendliness of the staff has helped Dad to settle in very well. He is very happy here. Thank you.
18 November 2025
All the staff are amazing, especially Angella. They all keep us up to date on Dad's health & care for him so well. Nothing is to much trouble. The atmosphere is calm and happy. They put on lovely entertainment. The home is clean, tidy and a lovely place to visit.
15 September 2025
Professional. Thorough and caring. Consistently from day one (Jan'24). Staff are warm, welcoming and patient - all staff. Atmosphere is one of calm, cleanliness and bright. Mum has been happy and content from day one. So pleased I chose the 'The Burlington'. The Burlington team are constant;y looking of ways to improve the day to day activities for it's residents. Medical care is constantly monitored. I recommend 'The Burlington' very highly/
17 June 2025
Well done, you all deserve it. I'm sure all the relatives feel like we do. The care my husband has received has been excellent, kind , caring and cheerful staff. We're so grateful to all of you, you have made this difficult time easier.
17 April 2025
My wife and I had meeting at The Burlington, it was a Sunday afternoon entering the reception / piano bar area, a group of residents were singing being led by a particular member of staff, instantly I knew it was the place, it was modern, immaculate, the atmosphere was perfect. Fortunately a room became available and with the help of the Admissions Manager the whole process was easy. Dad moved in and his room was made homely, pictures, clocks on the wall, a shelf was built for his gramophone nothing was too much trouble, everyone was so caring and helpful. Entertainment was an absolute joy, every member of staff always had a smile on their face, they all obviously enjoy working and caring for the residents it felt like a family, Dad passed on the 1st March and right up until the end he was kept immaculately clean, hair washed, shaved, manicured etc, the bedding was always spotless. I'm so happy and proud that he spent his last year in comfort and faultless attention, it is truly a special home.
24 January 2025
My mother really enjoys being here. She says that she could not be in a better place. The staff are all very helpful and welcoming - nothing is too much bother for them. The care is excellent and the entertainment is very enjoyable.
23 January 2025
The care is second to none and the facilities are excellent. We looked at several homes but Dad knew The Burlington was the one straight away and we've never regretted his choice.
22 November 2024
The Burlington, a true gem. After having worked in many care homes in Australia, I can truly say The Burlington is one of a kind. Words cannot describe the kindness of the staff, from the warm welcome at the reception to the carers you meet working on the floor. They all work as a team, greet you with a warm, welcoming smile and genuinely care about the residents. My family and I were nervous about moving Nana into a care home but I think we would all agree it has been the best decision for my nana and she has quickly become part of the family there. A highlight is the range of activities and the many opportunities for socialising. From flower arranging to craft activities to sing-a-longs, there is something for everyone and I know Nana loves these and it allows her to meet the other residents. The Burlington will always have a special place in our hearts and there is nothing but praise to give to such a wonderful care home. I really hope this is the future of care homes and I truly believe there is hope for our elderly population with this standard of care.
16 October 2024
We have been coming here to visit friends for more than 2 years. We have always for more than 2 years. We have always found them well cared for. The staff are always friendly and courteous towards clients and visitors. We have been invited to various events and celebrations and enjoyed them. When one of our friends passed on, the staff were very supportive of the partner left and for which we are very grateful.
15 October 2024
Tremendously happy and caring environment. Staff were so helpful and really care. The decor is hotel-like and so well laid out with entertainment and beautiful gardens. Really felt my lovely auntie was well looked after and safe.
30 September 2024
Mum has been a resident of The Burlington for over 18 months. I am forever grateful we found The Burlington. We have found everything to be exceptional. The ambiance, the staff, the food and there are always activities. The care is brilliant. The staff are superb, without exception.
13 September 2024
All excellent. Staff are exceptionally kind and considerate.
16 August 2024
I came to The Burlington for a 4-week trial but knew after 4 days that I wanted to stay. The staff seemed happy and there is a lovely atmosphere. The carers are very good - aware of difficulties, patient and tactful. I can be peaceful in my room, socialise in any of 3 lounges, or take part in the activities provided every day. The beautiful gardens are partly looked after by keen volunteer residents (supervised by activities staff), I find the food varied and tasty - there is a separate menu of lighter bits if preferred. Meals can be served in the bright dining room, or my bedroom. I am very happy here.
21 March 2024
Mum has settled well, much to our surprise but delight. The home is lovely - more like a hotel than a care home. The staff are delightful and Mum keeps commenting on how kind everyone is. We really couldn't ask for better.
15 January 2024
A wonderful family birthday lunch. Every aspect of The Burlington care is superb, but I felt moved to write this review following a most enjoyable family birthday gathering in the home's private dining room. We all were welcomed, fed and served with warmth, expertise and kindness and had a most memorable get-together. An example of the way in which The Burlington respects and cherishes their residents.
15 November 2023
Mum was extremely happy at The Burlington for over 4 years. The staff, across all areas, are friendly, efficient and caring, always responded quickly and kept us up to date with any health issues or concerns. We, as her family, always felt very welcome and included especially at special events such as the summer BBQ, resident/family meetings or when using the private dining room for celebrations (or visits during Covid!). The seminars offered about dementia or finance for example were very welcome. The quality of accommodation, staffing levels, food, range and number of entertainment opportunities is exceptional. I cannot recommend The Burlington more highly.