Submit a Review for Riverdale Court Care Home
Grove Lane, Hemsworth, Pontefract, WF9 4BE
View Full Details of Riverdale Court Care HomeLatest Reviews for Riverdale Court Care Home
12 September 2024
The one star is for some of the staff who loved Mum (would have given more however this review is mainly based on the management and head office) the other staff, mainly agencies did not have a clue when it came to the needs of the resident, they simply did as they were told. Arriving at the front door which took on average 10 minutes for anyone to let you in after ringing 3 floors to wait for someone to let you into the unit was a toll in itself especially when you have an elderly person with you trying to visit a loved one. I checked her room regularly to walking in one day with a strong smell of urine in the bedroom, after investigation I found a used incontinence pad thrown in the bottom of her wardrobe, now if I could smell this why couldn't anyone else? There is no interaction with the residents, they are left to walk up and down the halls like they belong nowhere, they are human beings for god's sake, someone's parent, sister, brother etc not just a pound sign.
06 September 2024
I have been visiting our friend for a period of 1 year since his admission. He has been treated with the utmost respect and dignity and has settled well. He is continually nursed to a high standard with every aspect of personal care being attended to. And yet changes have been taking place recently. A care home needs to be welcoming and the staff happy in their individual roles. They cannot deliver excellence if they are not well supported and encouraged. There is a different feel to Springfield Grange. It has a warmth now. The walls adorn new information, doors are open and residents are able to enjoy the passing by of other visitors and staff. I met the new manager today and her enthusiasm and support of her team shone. I was impressed with her honesty and dedication to the future. Things have started to change at Springfield Grange. It is now beginning to feel like a home. Warm and safe and inviting. The improvements will take time but are so achievable and will happen.
04 December 2023
My mum sadly passed away last week but received the best of care, the team of carers (too many of you to name) were amazing and we are eternally grateful to you all. This is the cruellest of diseases. Mum had been moved numerous times and the care here was by far the best. Weight loss, unfortunately, goes hand in hand with this disease. Much love to you all, you’re doing a cracking job.
20 November 2023
Since the home was taken over, the standard has gone from strength to strength. My mum is happy and well cared for. The staff are caring and know the residents very well. I can't praise them enough.
17 November 2023
Overall pleased with the service. However, it takes them ages to open the door on arrival. Staff seem to change a lot, so they are not sure of what’s what when asking questions. My friend has had an eye infection that doesn’t seem to have been addressed.
17 November 2023
Have always found staff very helpful and my mum seems very settled, which has always been a worry. Mum has lost a considerable amount of weight, but she has been given supplements to try and boost her weight. Staff are always open to talking and try very hard to make it a safe, comfortable environment.
10 November 2023
Dad has been here 9 weeks and lost a stone to date. Varied meals are provided, but not based on the residents' preferences. Week-on-week weight lost, but... let's not address the issue! adapt the food or speak to family, and engage residents at meal times. Let's get a dietician in! Unit dads on is 99% new staff of junior level. In the main, they have minimal understanding of Dementia, food and other basics. A multitude of failings, the simplest of instructions not actioned, all to dad's detriment. I'm tired of conversations, going over issues and what's wrong with no one taking accountability. I shouldn't be raising the business failings (it is a business, not a home). They fed us fake expectations. Hard enough, knowing I'll lose dad to his Dementia, but harder he has minimal stimulation and engagement daily. The experienced staff, are under pressure, a shortage of staff. Agency cover or newer staff, lacking support. Until someone turns the tide of events here, I would think twice about placing a loved one here.
09 November 2023
What can I say, from week one sensed this was not a good move. Told us the unit where he is, had just opened up new. But really it's just minimal, minimal staff, minimal interaction, minimal understanding of Dementia, minimal accountability even minimal basics, cutlery, cups or glasses. Either agency staff or the fairly new staff on, many struggle to understand basic questions and not shadowed by senior staff. We were told on viewing, all the things my father-in-law would be engaging in! Access to the garden, activities, and the local coffee shop, but it's really all a load of sales talk. Now it's, he can't go in the garden, we don't have enough staff for 1x1, we hadn't asked for 1x1, what we were told is, residents can come into the garden, go to the local allotment! We should have asked which year? He's lost 14lb in 8 weeks, only been here 9 weeks! Numerous other issues that are just basic care needs. Wouldn't want anyone to go through this level of stress. Failings start at the managerial level.
13 September 2023
My mum went in for respite in June. It became apparent very quickly none of the staff knew what they were doing. My mum had an egg allergy and staff constantly gave her food with eggs in to the point we had to be there at meal times to help feed her. We took food in at every visit as my mum lost a stone in weight in 8 weeks making her very frail. My mum had falls and we asked for a pressure mat at the side of her bed to alert staff she was mobile. My mum is now in hospital with a fractured hip and won’t be returning. Social workers are aware of our concerns. The floor is dirty and food and urine are often left until the next day for the cleaner to clean up. When we passed our concerns to the seniors they were never passed on to higher level staff. We are still waiting for a SALTS referral 10 weeks later.
22 August 2023
Mam has been in Springfield Grange since 2020. Staff are so caring, more like family now, and always so helpful. Nothing is too much trouble. Rooms are all en-suite which is lovely. The meals are catered to individuals when needed, are varied and there are plenty of drinks and snacks. Cleanliness is excellent. Overall, I am happy with the care mam is receiving. The only downside was the décor- very plain and clinical looking, but the new owners are combatting this.
07 July 2020
Can not thank the staff enough, from 5th June to being readmitted to hospital again on 11th June am. Every one of the staff were very professional, caring and courteous. A very high standard of care shown to my wife and very sympathetic towards me. Love them all to the moon and back.
21 May 2020
I found all the staff to be really nice also very helpful. Bedrooms really nice, very clean and comfortable. Meals were also very nice. I would recommend anyone wanting to find a care home to come here.
17 September 2019
Since my father arrived at the care home he has been treated with respect and dignity. The carers are very friendly and caring and nothing is too much trouble. We are kept in touch with any changes in his health and always kept informed of changes to the care home. Overall, cannot recommend the place and staff enough. Everyone gives 100% commitment to the care and comfort of the residents (and the relatives).
Latest Reviews for Riverdale Court Care Home
12 September 2024
The one star is for some of the staff who loved Mum (would have given more however this review is mainly based on the management and head office) the other staff, mainly agencies did not have a clue when it came to the needs of the resident, they simply did as they were told. Arriving at the front door which took on average 10 minutes for anyone to let you in after ringing 3 floors to wait for someone to let you into the unit was a toll in itself especially when you have an elderly person with you trying to visit a loved one. I checked her room regularly to walking in one day with a strong smell of urine in the bedroom, after investigation I found a used incontinence pad thrown in the bottom of her wardrobe, now if I could smell this why couldn't anyone else? There is no interaction with the residents, they are left to walk up and down the halls like they belong nowhere, they are human beings for god's sake, someone's parent, sister, brother etc not just a pound sign.
06 September 2024
I have been visiting our friend for a period of 1 year since his admission. He has been treated with the utmost respect and dignity and has settled well. He is continually nursed to a high standard with every aspect of personal care being attended to. And yet changes have been taking place recently. A care home needs to be welcoming and the staff happy in their individual roles. They cannot deliver excellence if they are not well supported and encouraged. There is a different feel to Springfield Grange. It has a warmth now. The walls adorn new information, doors are open and residents are able to enjoy the passing by of other visitors and staff. I met the new manager today and her enthusiasm and support of her team shone. I was impressed with her honesty and dedication to the future. Things have started to change at Springfield Grange. It is now beginning to feel like a home. Warm and safe and inviting. The improvements will take time but are so achievable and will happen.
04 December 2023
My mum sadly passed away last week but received the best of care, the team of carers (too many of you to name) were amazing and we are eternally grateful to you all. This is the cruellest of diseases. Mum had been moved numerous times and the care here was by far the best. Weight loss, unfortunately, goes hand in hand with this disease. Much love to you all, you’re doing a cracking job.
20 November 2023
Since the home was taken over, the standard has gone from strength to strength. My mum is happy and well cared for. The staff are caring and know the residents very well. I can't praise them enough.
17 November 2023
Overall pleased with the service. However, it takes them ages to open the door on arrival. Staff seem to change a lot, so they are not sure of what’s what when asking questions. My friend has had an eye infection that doesn’t seem to have been addressed.
17 November 2023
Have always found staff very helpful and my mum seems very settled, which has always been a worry. Mum has lost a considerable amount of weight, but she has been given supplements to try and boost her weight. Staff are always open to talking and try very hard to make it a safe, comfortable environment.
10 November 2023
Dad has been here 9 weeks and lost a stone to date. Varied meals are provided, but not based on the residents' preferences. Week-on-week weight lost, but... let's not address the issue! adapt the food or speak to family, and engage residents at meal times. Let's get a dietician in! Unit dads on is 99% new staff of junior level. In the main, they have minimal understanding of Dementia, food and other basics. A multitude of failings, the simplest of instructions not actioned, all to dad's detriment. I'm tired of conversations, going over issues and what's wrong with no one taking accountability. I shouldn't be raising the business failings (it is a business, not a home). They fed us fake expectations. Hard enough, knowing I'll lose dad to his Dementia, but harder he has minimal stimulation and engagement daily. The experienced staff, are under pressure, a shortage of staff. Agency cover or newer staff, lacking support. Until someone turns the tide of events here, I would think twice about placing a loved one here.
09 November 2023
What can I say, from week one sensed this was not a good move. Told us the unit where he is, had just opened up new. But really it's just minimal, minimal staff, minimal interaction, minimal understanding of Dementia, minimal accountability even minimal basics, cutlery, cups or glasses. Either agency staff or the fairly new staff on, many struggle to understand basic questions and not shadowed by senior staff. We were told on viewing, all the things my father-in-law would be engaging in! Access to the garden, activities, and the local coffee shop, but it's really all a load of sales talk. Now it's, he can't go in the garden, we don't have enough staff for 1x1, we hadn't asked for 1x1, what we were told is, residents can come into the garden, go to the local allotment! We should have asked which year? He's lost 14lb in 8 weeks, only been here 9 weeks! Numerous other issues that are just basic care needs. Wouldn't want anyone to go through this level of stress. Failings start at the managerial level.
13 September 2023
My mum went in for respite in June. It became apparent very quickly none of the staff knew what they were doing. My mum had an egg allergy and staff constantly gave her food with eggs in to the point we had to be there at meal times to help feed her. We took food in at every visit as my mum lost a stone in weight in 8 weeks making her very frail. My mum had falls and we asked for a pressure mat at the side of her bed to alert staff she was mobile. My mum is now in hospital with a fractured hip and won’t be returning. Social workers are aware of our concerns. The floor is dirty and food and urine are often left until the next day for the cleaner to clean up. When we passed our concerns to the seniors they were never passed on to higher level staff. We are still waiting for a SALTS referral 10 weeks later.
22 August 2023
Mam has been in Springfield Grange since 2020. Staff are so caring, more like family now, and always so helpful. Nothing is too much trouble. Rooms are all en-suite which is lovely. The meals are catered to individuals when needed, are varied and there are plenty of drinks and snacks. Cleanliness is excellent. Overall, I am happy with the care mam is receiving. The only downside was the décor- very plain and clinical looking, but the new owners are combatting this.
07 July 2020
Can not thank the staff enough, from 5th June to being readmitted to hospital again on 11th June am. Every one of the staff were very professional, caring and courteous. A very high standard of care shown to my wife and very sympathetic towards me. Love them all to the moon and back.
21 May 2020
I found all the staff to be really nice also very helpful. Bedrooms really nice, very clean and comfortable. Meals were also very nice. I would recommend anyone wanting to find a care home to come here.
17 September 2019
Since my father arrived at the care home he has been treated with respect and dignity. The carers are very friendly and caring and nothing is too much trouble. We are kept in touch with any changes in his health and always kept informed of changes to the care home. Overall, cannot recommend the place and staff enough. Everyone gives 100% commitment to the care and comfort of the residents (and the relatives).