Riverdale Court Care Home

Grove Lane, Hemsworth, Pontefract WF9 4BE
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7.0 13 Reviews
  • Riverdale Court Care Home, Pontefract
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Care Provided by Riverdale Court Care Home

Type of Service

    Nursing Home
  • For a maximum of 94 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Facilities

Good to Know

Owner

  • Riverdale Care Home Ltd

Person in Charge

  • Jacqueline Hamilton (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Room Information

  • Single Rooms (94)
  • Single Rooms with Ensuite Wet Room (80)
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Riverdale Court Care Home Reviews (13)

7.0

Riverdale Court Care Home has a Review Score of 7.0 (6.980) out of 10, based on 8 reviews in the last 2 years.
Over all time Riverdale Court Care Home has 13 reviews.

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Date Published
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Reviewer Connection to Riverdale Court Care Home
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Total of 13, showing 1-13
Review from A S (Daughter of Resident) published on 12 September 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
The one star is for some of the staff who loved Mum (would have given more however this review is mainly based on the management and head office) the other staff, mainly agencies did not have a clue when it came to the needs of the resident, they simply did as they were told.
Arriving at the front
door which took on average 10 minutes for anyone to let you in after ringing 3 floors to wait for someone to let you into the unit was a toll in itself especially when you have an elderly person with you trying to visit a loved one.
I checked her room regularly to walking in one day with a strong smell of urine in the bedroom, after investigation I found a used incontinence pad thrown in the bottom of her wardrobe, now if I could smell this why couldn't anyone else?
There is no interaction with the residents, they are left to walk up and down the halls like they belong nowhere, they are human beings for god's sake, someone's parent, sister, brother etc not just a pound sign.
Reply from Adele Foley, Home Manager at Riverdale Court Care Home
Good Morning Even though I was not the manager at the time, I would like to meet with you to discuss these concerns and assure you what we have put in place to prevent anything like this happening…read more
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Review from Kathleen K (Friend of Resident) published on 6 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting our friend for a period of 1 year since his admission. He has been treated with the utmost respect and dignity and has settled well. He is continually nursed to a high standard with every aspect of personal care being attended to. And yet changes have been taking place recently.
A care home needs to be welcoming and the staff happy in their individual roles. They cannot deliver excellence if they are not well supported and encouraged. There is a different feel to Springfield Grange. It has a warmth now. The walls adorn new information, doors are open and residents are able to enjoy the passing by of other visitors and staff. I met the new manager today and her enthusiasm and support of her team shone. I was impressed with her honesty and dedication to the future. Things have started to change at Springfield Grange. It is now beginning to feel like a home. Warm and safe and inviting. The improvements will take time but are so achievable and will happen.
Reply from Adele Foley, Home Manager at Riverdale Court Care Home
Thank you for your kind words. I will share this with my team. Kind regards, Home Manager.
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Review from Elizabeth S (Daughter of Resident) published on 4 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum sadly passed away last week but received the best of care, the team of carers (too many of you to name) were amazing and we are eternally grateful to you all. This is the cruellest of diseases. Mum had been moved numerous times and the care here was by far the best. Weight loss, unfortunately,
goes hand in hand with this disease. Much love to you all, you’re doing a cracking job.
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Review from Lynda W (Daughter of Resident) published on 20 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since the home was taken over, the standard has gone from strength to strength. My mum is happy and well cared for. The staff are caring and know the residents very well. I can't praise them enough.
Reply from Angela Cupitt, Sales and Marketing at Riverdale Court Care Home
Thank you for taking the time to review our home. We appreciate your comments and will share them with our team. It's always good to hear how happy our families are. Portland care and our staff always…read more
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Review from Jan H (Friend of Resident) published on 17 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall pleased with the service. However, it takes them ages to open the door on arrival. Staff seem to change a lot, so they are not sure of what’s what when asking questions. My friend has had an eye infection that doesn’t seem to have been addressed.
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Review from Lorraine W (Daughter of Resident) published on 17 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have always found staff very helpful and my mum seems very settled, which has always been a worry. Mum has lost a considerable amount of weight, but she has been given supplements to try and boost her weight. Staff are always open to talking and try very hard to make it a safe, comfortable environment.
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Review from Beverley C (Daughter of Resident) published on 10 November 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Dad has been here 9 weeks and lost a stone to date. Varied meals are provided, but not based on the residents' preferences. Week-on-week weight lost, but... let's not address the issue! adapt the food or speak to family, and engage residents at meal times. Let's get a dietician in! Unit dads on is 99%
new staff of junior level. In the main, they have minimal understanding of Dementia, food and other basics. A multitude of failings, the simplest of instructions not actioned, all to dad's detriment. I'm tired of conversations, going over issues and what's wrong with no one taking accountability. I shouldn't be raising the business failings (it is a business, not a home). They fed us fake expectations. Hard enough, knowing I'll lose dad to his Dementia, but harder he has minimal stimulation and engagement daily. The experienced staff, are under pressure, a shortage of staff. Agency cover or newer staff, lacking support. Until someone turns the tide of events here, I would think twice about placing a loved one here.
Reply from Angela Cupitt, Sales and Marketing at Riverdale Court Care Home
Thank you for taking the time to review Springfield Grange. We are disheartened to hear you are not happy with the service that has been provided. Springfield take great pride in the service that they…read more
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Review from D W (Son-in-law of Resident) published on 9 November 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
What can I say, from week one sensed this was not a good move. Told us the unit where he is, had just opened up new. But really it's just minimal, minimal staff, minimal interaction, minimal understanding of Dementia, minimal accountability even minimal basics, cutlery, cups or glasses. Either agency
staff or the fairly new staff on, many struggle to understand basic questions and not shadowed by senior staff. We were told on viewing, all the things my father-in-law would be engaging in! Access to the garden, activities, and the local coffee shop, but it's really all a load of sales talk. Now it's, he can't go in the garden, we don't have enough staff for 1x1, we hadn't asked for 1x1, what we were told is, residents can come into the garden, go to the local allotment! We should have asked which year?
He's lost 14lb in 8 weeks, only been here 9 weeks! Numerous other issues that are just basic care needs. Wouldn't want anyone to go through this level of stress. Failings start at the managerial level.
Reply from Angela Cupitt, Sales and Marketing at Riverdale Court Care Home
Thank you for taking the time to review Springfield Grange. We are disheartened to hear you are not happy with the service that has been provided. Springfield take great pride in the service that they…read more
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Review from Lisa D (Daughter of Resident) published on 13 September 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mum went in for respite in June. It became apparent very quickly none of the staff knew what they were doing.
My mum had an egg allergy and staff constantly gave her food with eggs in to the point we had to be there at meal times to help feed her. We took food in at every visit as my mum lost a
stone in weight in 8 weeks making her very frail.
My mum had falls and we asked for a pressure mat at the side of her bed to alert staff she was mobile.
My mum is now in hospital with a fractured hip and won’t be returning. Social workers are aware of our concerns.
The floor is dirty and food and urine are often left until the next day for the cleaner to clean up.
When we passed our concerns to the seniors they were never passed on to higher level staff. We are still waiting for a SALTS referral 10 weeks later.
Reply from Angela Cupitt, Sales and Marketing at Riverdale Court Care Home
We are very sorry to hear that you are not happy with the care and support our home gave to you and your family member. We take all concerns seriously and will follow up with the home in regards to…read more
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Review from Val C (Daughter of Resident) published on 22 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam has been in Springfield Grange since 2020. Staff are so caring, more like family now, and always so helpful. Nothing is too much trouble. Rooms are all en-suite which is lovely. The meals are catered to individuals when needed, are varied and there are plenty of drinks and snacks. Cleanliness is
excellent. Overall, I am happy with the care mam is receiving. The only downside was the décor- very plain and clinical looking, but the new owners are combatting this.
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Review from Colin L (Husband of Resident) published on 7 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can not thank the staff enough, from 5th June to being readmitted to hospital again on 11th June am. Every one of the staff were very professional, caring and courteous. A very high standard of care shown to my wife and very sympathetic towards me. Love them all to the moon and back.
Reply from Rhona McRobbie, Executive Assistant at Riverdale Court Care Home
Thank you very much for your very kind words. We will be sure to share with our team!
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Review from D B (Resident) published on 21 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found all the staff to be really nice also very helpful.
Bedrooms really nice, very clean and comfortable.
Meals were also very nice.
I would recommend anyone wanting to find a care home to come here.
Reply from Rhona McRobbie, Executive Assistant at Riverdale Court Care Home
Thank you very much for your kind words. We will be sure to share with our team!
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Review from J H (Daughter of Resident) published on 17 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my father arrived at the care home he has been treated with respect and dignity. The carers are very friendly and caring and nothing is too much trouble. We are kept in touch with any changes in his health and always kept informed of changes to the care home. Overall, cannot recommend the place
and staff enough. Everyone gives 100% commitment to the care and comfort of the residents (and the relatives).
Reply from Rachel Higginbottom, Director at Riverdale Court Care Home
Thank you for sharing your feedback. We will be sure to pass your comments on to our wonderful team!
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Current Review Score: 7.0 (6.980)

Overview of Review Score

The Review Score of 7.0 (6.980) out of 10 for Riverdale Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.2 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.8 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.214 for Riverdale Court Care Home is calculated as follows: ( (31 Excellents x 5) + (13 Goods x 4) + (7 Satisfactorys x 3) + (9 Poors x 2) + (24 Very Poors x 1) ) ÷ 84 Ratings = 3.214
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.766 Points relating to the number of positive Reviews for Riverdale Court Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8. 5 Positive Reviews ÷ 18.8 = 0.266
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Riverdale Court Care Home

What types of Care is Riverdale Court Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Riverdale Court Care Home have?

There are 94 Single Rooms.

How far is Riverdale Court Care Home to the centre of Pontefract?

5.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Riverdale Court Care Home to verify any information. View our terms and conditions. Riverdale Court Care Home has an Basic Service - more info.