Care Homes Owned by Rico Healthcare Ltd

Our family will be forever grateful for the love, compassion and dignity shown to our wonderful nanna, Pearl, by every member of staff at Evergreen. Moving a loved one into a care home is never easy, but from the moment she arrived, our worries disappeared. She was treated with warmth, respect and genuine affection every single day. The staff took the time to know her as a person and cared not only for her, but for our whole family. Seeing the same kindness shown to every resident gave us great comfort. One of our most treasured memories is how the team celebrated her 100th birthday by decorating the room, bringing a birthday cake, singing to her and making our family and friends feel so welcome. Their thoughtfulness and compassion meant the world to us. Losing our nanna has left a huge hole in our family, but we are forever grateful she spent her final months in such loving and caring hands. Thank you for everything.

Making the decision to move our Nan into a care home was incredibly difficult, but choosing Evergreen was one of the best decisions we made. From my first unannounced visit, I saw residents out of bed, socialising and enjoying activities, showing this was everyday life, not just for visitors. Although our Nan had been bedbound for years, the staff encouraged her to join in and brought joy back into her life. They even played her favourite music without anyone asking, simply because they cared. Nothing was ever too much trouble, from changing her mattress and keeping her comfortable to doing her hair and treating her with dignity. They also welcomed our family to celebrate her 100th birthday, creating memories we'll treasure forever. Our Nan was genuinely happy there, and the kindness shown to both her and our family, right through to collecting her belongings after she passed away, is something we will never forget. Thank you.

After spending 12 weeks being assess in a care home in Nottingham my sister in law was moved by us into Acre Court, Worksop in March 2026. The home is clean, the food is good and most importantly they care about the residents. I finally feel my sister in law is getting the care and respect she deserves. Thank you to everyone involved in her care

Mum has been at Acre Court for approx. 8 weeks and is now there on a permanent basis. The care mum receives is second to none. All the staff I have dealt with show great care and compassion to their residents. Nothing ever seems too much trouble, and I feel I can talk to them all. The care home is clean and tidy, and they offer a wide selection of food and snacks.

We have nothing but good reports to say about all of the staff at the home. The meals look good, and my husband seems to have settled well in his new environment.

My father was fast tracked to Evergreen Manor in April 2024. Our family repeatedly raised serious concerns about his care, including failures to monitor his health, poor communication, lack of hydration support, delayed medical attention, and unprofessional behaviour from some staff members. We also witnessed distressing comments and behaviour towards vulnerable residents, which we reported, but felt our concerns were not properly addressed. Some carers were kind and compassionate, however the overall experience left our family deeply upset and disappointed. I visited my father almost every day for 18 months and witnessed ongoing issues that could not be identified during a short inspection from CQC recently. Staff are naturally likely to be on their best behaviour when they know the CQC are attending and be advised that some social media reviews have been written by staff.

My Mother was a resident of Oldbury care home after a short time spent in Hospital. She was approaching the end of life and needed all her needs cared for, which was not always easy as she wasn't always compliant. The staff managed with her with patience and made her stay comfortable. We were able to visit whenever we wished to for as long as we wished. Mum passed away a few days after her 90th Birthday. All the staff were helpful and caring. We feel she received the best care as she approached her final days.

Mum was well looked after by the very caring and kind staff at the nursing home when she went in for respite care. She was pleased with her clean spacious room with its tv. She was able to take some photos from home which staff hung on the wall for her. She was treated with dignity and respect. Would recommend.

Since my mum moved to Oldbury House following her stroke and diagnosis of global aphasia, we have felt very reassured by the care and support she receives. She had previously been in another care home where we experienced concerns around safe keeping, so finding somewhere we can truly trust has meant a great deal to our family.

Mum has been at Oldbury House for around six weeks now, and throughout that time the staff have consistently been kind, friendly and caring. Her room is always clean and tidy, and most importantly, she is very well looked after.

The manager has been especially helpful, understanding and approachable, always taking the time to listen and support us. We genuinely feel that the team understands my mum's individual needs and treats her with dignity and compassion.

We are very grateful for the care she is receiving and would happily recommend this home to other families.

The admin staff have been brilliant and extremely helpful when we have had to deal with red tape and administrative procedures & processes.

The nursing team are very friendly and approachable and our relative is cared for with compassion and understanding and is treated with respect.

They became like family and right up to my mum passing away they showed compassion, empathy and support.

My mum has been with the home for respite care for about a month. The staff and manager were extremely welcoming on our arrival and have really worked hard to help mum settle into her new surroundings. As a patient with dementia, the care staff have shown care and compassion to both my mum as the resident as well as my Dad as they adjust to mum staying at the care home.

I am pleased with my father's care as it really cannot be very easy at all for staff & they are very good & kind to dad. I know that he is being well looked after & I appriciate every thing that each & everyone of the staff do for him. I would recommend this home to anyone that needs to be cared for.

10/10

Overall I am very happy in the knowledge that my mum is safe and happy

My father was moved to Oldbury House at the beginning of January after a long stay in hospital. From the moment he arrived he has received excellent care from staff who are compassionate and thoughtful, and take the time to consider the individual needs of the resident. This understanding has led to my father settling in incredibly quickly and he himself has commented that he is well and enjoys the food. That said, it is apparent that the home would benefit from some investment to improve some of the facilities.

The activities that the home arranges have been fabulous, and I have seen how well the residents respond, and that is down to the enthusiasm and understanding that the staff have with their residents. This goes across all staff groups as well and I have been so pleased with how welcoming and accommodating they all are. This has been the best move I could have asked for and that is down to the management of the home and the staff who personalise care and are all first rate.

Staff have all taken their time to get to know Nan and the family as visitors, they are aware of her likes and dislikes and show genuine interest in her. There is a clear improvement in her since being there. They are quick to respond to any health/medical concerns and I am confident they advocate for her needs as we would. It would be nice to see variation in activities and use of the building outside of just the lounge. It is also reassuring to know that the manager also knows nan and her needs and wishes.

Staff all very caring and patient with my mum. Her wishes are respected, rooms are all very clean. Management easily available if required, all staff are very approachable and have a good understanding of my mums needs and preferences. Would like to see more activities on at least a daily basis, need to vary activities also.

Efficient, Polite, Hard Working, always with a smile and very professional, there is nothing I can complain about.

The on site leadership by the managers again was first class, this is a very good Care Home and I hope you will continue to look after the management and all of the staff.

All staff are trained and amazing reception is met before the footsteps up to the front entrance, my life is surrounded by anxiety but im restassured knowing my Farther is safe and well looked after he is a type 1 diabetic and i know when i have stressed alot it can get confusing my mind is settled knowing Michelle is keeping her workers in check and the check being said here is most likley a polite hello and how are you. They are secind to n9ne a loving warm home of family and care my heart goes out to every resident and worker as we are all warm and cosy knowing family are always there with a touch of a button hands on the golden buzzers because it is 10 out of 10 a lovley nursing home thank you and godbless to the nurses and healthcare assistants compliments to the chef and addiring spirit of this review section godbless from Robert Son love and respect