Care Homes Owned by Rico Healthcare Ltd in Gloucestershire

she turned back around and headed back towards my mums room. we went through with her into my mums room after Sam the nurse said let them in , we went in and my mum was not in a good way. a paramedic was there with the nurse and a carer . they were amazing keeping us calm and doing what they had to do. they rang and a 1st response came, the nurse was going over and above doing her job with what she had to do as well as looking after us . then another ambulance came , did what they had to do and took her to hospital where they looked after her x but I can not say how impressed I was with the nurse and the carer they were amazing and so professional . we could not ask for better care for my mum

appear happy.
The entertainment ladies do a fantastic job considering the area they have to cover.
Care staff are hard working but at times seem over stretched.
If I had to be negative about anything it would be that the diet for diabetics maybe needs to be monitored a bit more closely.

this was not a problem to see her. When we have had a concern, we were confident in raising it with the appropriate staff, were listened to and were reassured or had the concern acted upon to a successful outcome. We are, therefore, happy to recommend Oldbury House.

and games days out always fun.

clothing and personal effects were lost. Dad was frequently dressed in ill-fitting clothing that did not belong to him. Staff communication was poor and impossible to contact by phone or even open the door. He was discharged without medication or catheter bags despite the home having his supplies.
Staffing levels were poor given resident acuity thus Dad was left unoccupied for long periods in a cold bedroom. He was not offered any meaningful activity or help mobilising beyond basic hygiene care.
Positives - food and cleanliness plus some lovely staff. Very disturbed residents were managed reasonably. Otherwise little to recommend especially for anyone with primarily physical needs.

wonderful and genuinely care for and about the residents. The nurses are involved, sincere, and on hand at any time. Leisure activities have improved with the current co-ordinators who are brilliant in engaging residents daily in some activity to enhance their otherwise lonely days.
We need to mention the kitchen, cleaning staff and maintenance staff who together help to ensure the facilities are of a very good standard.
We know Mum is happy here and the lovely staff and management have made her feel she is part of a big family, which is comforting for us. We enjoy visiting and are welcome any time of day or night.

in particular who went above and beyond. We can't thank the home enough for the care provided and would highly recommend (especially after experiences at other local care homes).

to all the staff at Lilleybrook, we feel our mother is in safe hands and being well cared for.

is miraculous at engaging with and supporting residents. The nurses and all staff are warm-hearted and friendly. The lounge is a pleasant place to be. I'm relieved that Mum has found somewhere that has welcomed her and where she can feel part of a community.

her knitting they would help untangle on many occasions. She enjoyed the outside entertainment she loved a good old singsong. The home couldn’t do enough for her and us as a family. To the manager, we can’t thank you enough for the quick turnaround and for getting Nan into Oldbury House. Nan spent the last few months of her life truly happy and treated like a queen.

welcome. Did we want a drink and food? Does Mum want a TV in her room? They could not do enough for her. This treatment continued over all the time she was there (5 months). Carers were diligent, considerate and engaging with Mum. Her room was lovely, ensuite, with storage for clothes and everything else she had. Medications were administered correctly and the staff were patient with her. Good food, regular drinks and friendly staff. At Christmas the staff went the extra mile by putting all the tables together in the main room and inviting residents family and friends to pop by and join them for their Christmas dinner. It was a lovely Christmas day.

they do.

staff who are unfamiliar with the home and the residents. There have been a number of issues which when brought to the attention of the new manager have been addressed. However, the cleanliness of rooms remains an issue.

and compassionate relationship every member of the care staff built with my mum to the fantastic efforts of the nursing team and the attention to detail by the manager - we feel so grateful to everyone. They made her and us feel welcome and supported her and us through every stage of the journey of getting her ready to move back to a home of her own. Thank you again!