The Grange Care Centre

Pilley Lane, Leckhampton, Cheltenham GL53 9ER

The Grange Care Centre, Cheltenham, Gloucestershire

The Grange Care Centre is less than a mile from Cheltenham town centre, with easy links to the M5, A40 and A417. The Grange achieves high standards of care thanks to a wide range of care qualifications and the dedication of a hardworking teams of carers. The facility is homely and comfortable, making it an excellent place to spend a retirement as well as to practice beneficial care skills.

The aim of the service is to maintain a pleasant living environment, where residents have their privacy respected while enjoying a good social atmosphere, with visitors regularly welcomed.

Residents may benefit from the regular visits made from a hairdresser. Visits from a chiropodist, dentist, physiotherapist and optician are available on request. Occupational therapy is available via GP. The home hosts a monthly hymn service with visiting clergy.

The home also provides an activities programme that includes arts and crafts, board games, bingo, skittles, gentle exercise sessions, music and movement, reminiscence groups and sing-a-longs.

Residents may also partake in various trips organised throughout the year.

Group: Rico Healthcare Ltd

Person in charge: Pauline Drzewiecka (Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Head/Brain Injury • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 60

Rooms with ensuite WC: 60

Weekly Charges Guide: Personal Care Single £750 – £850 Nursing Care Single £850 – £1050 (These prices are only a guideline, please contact The Grange Care Centre to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on The Grange Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 The Grange Care Centre has a Review Score of 9.3 (9.314)

The Review Score of 9.3 (maximum of 10) for The Grange Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for The Grange Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.647 for The Grange Care Centre is calculated as follows: ( (171 Excellents x 5) + (83 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 258 Ratings = 4.647

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.667 Points relating to the number of positive Reviews for The Grange Care Centre is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 8 Reviews ÷ 12 Target = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Grange Care Centre?

  • Extremely LIKELY
    20
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Grange Care Centre

  • Daughter of Resident/Service User
    7
  • Husband of Resident/Service User
    3
  • Brother of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • Resident / Service User
    2
  • more

My Mum regards The Grange as 'home'. Although her ability to express herself is now limited, she describes the carers as 'family'. She is very content and appreciates the way the activities coordinators chat with her and read her favourite poetry to her. I see that she is treated with love and respect for her individually. It is such a relief for me to know that she is safe, well looked after and encouraged to mobilise and socialise. The manager has an excellent team of staff and is always happy to discuss mum's needs or take on any suggestions; she is personally interested in all the residents and their relatives.

How likely would you be to recommend The Grange Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I wanted to write a review as a way of thanks to The Grange, for looking after my Uncle. I especially want to commend the way they looked after him, in the weeks leading to his recent death. Staff went above and beyond to ensure his wife could be by his side in the last days of his life. They were careful to be sensitive to her loss and made my Uncle's last few days as comfortable a possible.
We were both touched by their kindness, and will be forever thankful.

How likely would you be to recommend The Grange Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy with all the care Mum is receiving. Mum's room is very comfortable.

The home generally is very clean. Staff are fantastic with my mother, very polite. Have noticed they have lots of care for all services users.

I never visit at meal times so can't give my opinion about the food, however, Mum very often compliments her dinner.

It is a lovely and caring environment.

How likely would you be to recommend The Grange Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad is being very well cared for. The staff are very attentive and nothing is too much to accommodate dad.
Any issues I have had, have been promptly dealt with and resolved by the manageress and her team.
Thank you to The Grange. My siblings and I appreciate your dedication.

How likely would you be to recommend The Grange Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My friend spent her last year at The Grange where she was looked after very well and once settled, she was happy and content. It has a lovely calm and friendly atmosphere and I was always offered a cup of tea whenever visiting. What really impressed me was the patience, love and empathy that the young carers (some foreign) had for the residents.

How likely would you be to recommend The Grange Care Centre? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

A truly wonderful home! The care team do everything to make me comfortable. They are worth their weight in gold.

How likely would you be to recommend The Grange Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister is extremely happy and feels very comfortable at The Grange.
The home has many unique qualities it can pride itself with. If I was to pinpoint the area that in my opinion shines brightest of all, it is the limitless warmth, care, dignity and devotion that this fantastic team offer its residents.
I think its fair to say they treat my sister as if she were their own!!

How likely would you be to recommend The Grange Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Welcoming and warm environment.
Staff exhibit totally devoted care.
Plenty of activities.
Beautiful building.
Tidy and well kept.
Residents always appear upbeat and content.
I have always immensely enjoyed my visits to The Grange!

How likely would you be to recommend The Grange Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My mother spent 2 years and 3 months at The Grange. During that time she was well cared for and treated with great dignity. The last year of her life was extremely difficult but I always felt she was safe and in good hands. Her death was not easy, but their love and support to myself and my mother was wonderful. The team on duty on the day of her death could not have done more. There are always things that could be improved - food, more 1 to 1 activities, but the care could not be better.

How likely would you be to recommend The Grange Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We found the care home to be very well run, with experienced staff who were so attentive to all my mother's needs. In fact, she was very popular with them because she was always smiling "Thank you" and calling then "Darling"!! Given her last days of life, they were popping into her room to observed every ten minutes, nurses and or carers! I would certainly recommend the home to any family who had a loved one who needed special care in Dementia or Alzheimer's.

How likely would you be to recommend The Grange Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife needed constant care as she became ever more frail with Alzheimer's dementia and two nurses were always nearby to fulfil all of her needs at all hours of the day and night.

How likely would you be to recommend The Grange Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I want to say the care my dad received while being in The Grange was amazing.
He hadn't been there very long before he was taken away from us suddenly. He was starting to enjoy life again and that was all to do with the amazing staff they have.
The hardest thing was putting my dad into a home, but I know it was the right thing, when I see him so happy.
I can't praise the staff enough when we lost dad, the support we were given and the staff came to his funeral, this is what makes you feel you are part of an extended family.
I wish my dad could of enjoyed more time in The Grange, he loved the staff, and they say they miss him still, he was one of a kind.
Thanks to everyone at The Grange, and keep the good work up, we need more places and people like you all.

How likely would you be to recommend The Grange Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The Grange Cheltenham is taking a lead on improving care for their residents. They have a lot more to offer than simply bed and board. By choosing the Grange you can give them a new lease of life, and have peace of mind that they are being well looked after.

How likely would you be to recommend The Grange Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

There used to be some organisation problems but since my brother returned there from hospital in a semi comatose condition (February 2016) the standard of care has been quite exceptional in every way.

How likely would you be to recommend The Grange Care Centre? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My sister has been in care homes for the past 9 years and we now feel happy that she has found a comfortable home with staff who really care for her despite her challenging behaviour. Their patience is amazing and we now have peace of mind whenever we leave her. Staff in particular the manager always find time to answer our questions and reassure us that she is okay ans also supportive of our needs and worries. There is nothing to hide at The Grange whatever time of day or evening you visit there is always a welcome, the door is always open. Staff seem much happier and more motivated since she arrived as manager and it is obvious that staff interact exceptionally well with her. She is not afraid of "hands on" help and always knows each and every resident and their relatives. It has become a pleasure to visit.

How likely would you be to recommend The Grange Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Dad has Parkinson's Dementia and has been at the Grange since it opened. He has a large comfortable room that perfectly suits his needs. All of the staff are extremely attentive and know my Dad's needs really well. He is always clean and well presented and seems very settled. The food is clearly very good and he eats so well, which is perhaps his biggest daily joy. There are regular activities, many of which involve the family and visitors. Every time I visit, I am welcomed and offered a drink - this makes me feel very much part of my Dad's life. I cannot recommend this place highly enough, and I'm so grateful for all they do.

How likely would you be to recommend The Grange Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

I continue to be delighted with my Fathers care. The Grange really is home from home and he is kept clean, warm, safe and well fed. The staff are friendly and intuitive and always up to date with residents daily well-being. The activities on offer are wonderful and suited to all levels of ability and awareness. Thank you.

How likely would you be to recommend The Grange Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since having new owners of the care home, and a new manager appointed, The Grange has gone from strength to strength. The environment is much improved and activities are improving. Not only are the service providers given support and care, but this is extended to the family and relatives.

How likely would you be to recommend The Grange Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Over the last ten years I have organised a dinner and band concert. My wife suffering from Alzheimer's has been in a care home for three and a half years. In November 2014 she was moved into The Grange, in 2015 December 13th was the date for the above function, this was also my wife's 81st Birthday. The manager overheard me talking to a staff member that I would not be able to see my wife until very late in the day. Whereupon the manager asked me would you like your wife to attend the function, yes of course but this would not be possible, the response was wonderful, she arranged two members of staff to take my wife to the function and look after all her needs. Even the hairdresser came in to do my wife's hair. It gave all the family a real tremendous boost for it was the only time all the family would be together. The kindness was truly wonderful and most considerate. Thank you all . A credit.

How likely would you be to recommend The Grange Care Centre? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Always treated with understanding and attention. Nursing and caring staff have all shown examples of personal kindness generating real response from one person which she and I will remember. No staff are excluded but most contact has been with certain ladies. Thank you.

How likely would you be to recommend The Grange Care Centre? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

My wife was in the Grange for just over a year and initially hated being there. However over time she came to like the staff and be grateful for the care she received. This bond grew stronger and resulted in myself and my wider family feel that the Grange was a part of the family too. At the end of her life she was treated with dignity and real affection. I was deeply touched when many of the staff attended her funeral.

How likely would you be to recommend The Grange Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

When I arrive at the home I always get a warm welcome, after my 15 minute walk, I often use the lift to get to my husbands room. I am pleased to see his room looking clean and tidy each time I go.
I am glad to see him well cared for, and more relaxed. I am grateful that the corridors and rooms are sweet-smelling, this is not always the case with elderly people. The food seems to be very good and I appreciate the idea of fresh fruit in the middle of the afternoon. Residents are treated with dignity. I am convinced that I have chosen the right home for my dear husband. I am truly grateful.

How likely would you be to recommend The Grange Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

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Care Home Idol 2016

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