
They became like familyAngela P(Mother of Resident/Service User)

Nothing was too much trouble for anyone there. I would highly recommend the care home.Noreen N(Sister of Resident/Service User)

I have nothing but praise for the caring staff and manager at Lilleybrook Care Home.P F(Niece of Resident/Service User)

They became like familyAngela P(Mother of Resident/Service User)

Nothing was too much trouble for anyone there. I would highly recommend the care home.Noreen N(Sister of Resident/Service User)

I have nothing but praise for the caring staff and manager at Lilleybrook Care Home.P F(Niece of Resident/Service User)

Welcome to Lilleybrook Care Home - exceptional care in the heart of Cheltenham
Situated less than a mile from Cheltenham town centre, Lilleybrook Care Home provides a warm, homely environment with convenient access to the M5, A40, and A417. The home is recognised for its high standards of care, delivered by a team of dedicated professionals with a wide range of qualifications.
The facility offers a comfortable and supportive setting, ideal for...
Care Provided by Lilleybrook Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 62 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees cover 24 hour care, all meals, in-house activities, and laundry services.
Additional costs include hairdressing, chiropody, newspapers (if a particular request is made), and staff escorts for resident appointments.
The price(s) shown are provided by the care home. Contact Lilleybrook Care Home for full pricing details and T&Cs.
Contact Lilleybrook Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Rico Healthcare Ltd
- Private Owned
Person in charge
- Kim Chance-Dundas (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2013
- Last Refurbishment: 2026
- Number of floors: 3
Room Information
- Single Rooms (62)
- Single Rooms with ensuite Wet Room (62)
Visiting
- Lilleybrook Care Home welcomes visitors at any time.
Parking
- Lilleybrook Care Home has its own large car park.
Lilleybrook Care Home Reviews (53)
Lilleybrook Care Home has a Review Score of 8.8 (8.813) out of 10, based on 6 reviews in the last 2 years.
Over all time Lilleybrook Care Home has 53 reviews.
They became like family and right up to my mum passing away they showed compassion, empathy and support.
Thank you for your review Angela. Your mother was an integral part of Lilleybrook and we are honoured to have cared for her.
His room was warm and very clean and comfortable. Nothing was too much trouble for anyone there. I would highly recommend the care home. High standards.
We are pleased and grateful to hear that, thank you Noreen.
She has settled well into the home and the care has been faultless since.
When I visit, all the staff are friendly and take time to say hello etc.
Mum appears to be being well looked after and appears happy etc.
She sits happily in the communal area when I visit.
Her room is always clean and tidy, cloths washed and looked after.
The maintenance team put up pictures and display frames - they completed a good job abc made mums room more homely.
Thank you, Michael, for your great feedback. We are delighted that Heather has settled so well and that you are happy with the care, environment, and support provided.
Living in New Zealand it is hard when a parent has to go into care in UK. Before during and after my visit to spend time with my mother I can only say all the staff have been amazing, with a special mention to the events team who have done everything to help keep me in touch and went above and beyond for mums 80th birthday. I feel fully informed of my mother's situation and am confident of the care she receives. While the furniture and decor could do with updating the home is clean and safe, which is the key. Would be a 5 star review if the social page had been maintained. This was a fantastic medium for communicating with family what our loved ones were up to and I would love to see it reinstated if possible
Thank you for your lovely review. We are pleased you felt supported and kept well informed, and your comments will be shared with the team. Regarding the social page, this was taken down temporarily for review and we look forward to having it back up in the new year.
I am very pleased with the care and support I have had from the Nursing staff and carers. They are always there for you. The cleaners are very polite. Nothing to complain about. Thank you.
Thank you very much for your kind feedback. We are pleased to hear that you feel supported by our nurses and carers, and that your experience has been positive. Your comments mean a great deal to the team, and we truly appreciate you taking the time to share them.
Myself and my husband returned from holiday on 29th June 2025 to find an ambulance outside the carehome . Not thinking it could be anything to do with my mum . On entering the final door on mums floor we noticed a lot going on and a carer rushing around. when she saw us I could see panic in her eyes she turned back around and headed back towards my mums room. we went through with her into my mums room after Sam the nurse said let them in , we went in and my mum was not in a good way. a paramedic was there with the nurse and a carer . they were amazing keeping us calm and doing what they had to do. they rang and a 1st response came, the nurse was going over and above doing her job with what she had to do as well as looking after us . then another ambulance came , did what they had to do and took her to hospital where they looked after her x but I can not say how impressed I was with the nurse and the carer they were amazing and so professional . we could not ask for better care for my mum
Thank you for your review. We're glad the team could respond quickly and support your mum during a stressful situation. Your feedback about the staff's professionalism and kindness is really appreciated.
We need to mention the kitchen, cleaning staff and maintenance staff who together help to ensure the facilities are of a very good standard.
We know Mum is happy here and the lovely staff and management have made her feel she is part of a big family, which is comforting for us. We enjoy visiting and are welcome any time of day or night.
Lilleybrook Care Home provided excellent care to our Dad/Bamp throughout his time there. They treated him with such dignity, respect and compassion and made him comfortable in his last few days. The staff are such a credit, showing empathy and care to the family too. Special thanks to one staff member in particular who went above and beyond. We can't thank the home enough for the care provided and would highly recommend (especially after experiences at other local care homes).
Mother has been in residential care for several years, she has good care, all the staff are kind and very caring. The nursing staff are excellent, they make contact at all times, when needed to update the family. There are very good activities, which my mum enjoys. As a family we are hugely grateful to all the staff at Lilleybrook, we feel our mother is in safe hands and being well cared for.
I have nothing but praise for the caring staff and manager at Lilleybrook Care Home. Everyone was understanding of her needs always positive but real in the circumstances and took time to spend with my aunt in spite of busy schedules. The staff were amazing and are caring heroes for the difficult job they do.
The latest care home manager is working hard to improve things at this home which has been less than satisfactory since my mother-in-law entered the home in February 2020. Most of the regular long-term staff are very good but retaining staff seems to be an issue and there is heavy reliance on agency staff who are unfamiliar with the home and the residents. There have been a number of issues which when brought to the attention of the new manager have been addressed. However, the cleanliness of rooms remains an issue.
My mother has been a resident for two years. In that time several managers have come and not stayed long. The new manager now called a meeting for relatives, it was a positive experience and I think she is a person who will get things done. I emailed her and got a reply within an hour. All the staff are caring and I have peace of mind that my mother is in the right place.
We often hear quite negative things about care homes but my personal experience of this care home was very positive for myself and my family. Thank you
Thank you.
My mum has continued to be cared for, for over two years and has built great relationships with the care staff and manager. The manager is very approachable and understanding of my mums care needs. My mum feels safe, cared for and continues to enjoy living at Lilleybrrok Care Home. I would like to thank the team and the manager for their continuous kindness.
The staff have always been very caring and have always been fast to react whenever a request was made.
Well done to The Grange Care Center, and thank you for everything.
The most friendly care home I have visited. The standards and facilities are excellent, and I don't say that lightly. I have visited many care homes and this tops the lot. Urgent, short notice care was needed for my neighbour and The Grange Care Centre came up trumps. The manager was so amenable, nothing was too much trouble. Care was arranged at very short notice with very little fuss. Ongoing care is also good. Ten stars would not be enough!
My wife's stay was pleasant and the staff were very caring. My words cannot explain the care she had from all the staff and I would recommend the Grange to anyone. If my time comes, I hope my stay will be here.
My mum is only disabled and partially sighted, she does not have any dementia.
He was looked after by a dedicated team of carers with kindness and dignity. They have been a great source of understanding and support to me as well as Dad.
Carers do not get enough credit and you should be extremely proud of your Team.
Thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 May 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 29 July 2026Mixture of nursing/dementia/residential beds available (please email lilleybrook@ricohealthcare for more details)
News (10) & Events (1)
- 03 Jul 2026
Lilleybrook Care Home is delighted to announce the official opening of our brand-new in-house pub, The Beale Inn. The ribbon was proudly cut by our wonderful manager, Kim, marking a...
- 15 May 2026
At Lilleybrook Care Home, we are proud to recognise International Day of Families, a UN proclaimed day which highlights the importance of families and the vital role they play in...
- 12 May 2026
Today at Lilleybrook Care Home, we are proud to celebrate International Nurses Day and recognise the compassion, skill and dedication of our nursing team. Our nurses make a meaningful difference...
- 29 Aug 2026Organiser: Lilleybrook Care Home
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Lilleybrook Care Home.
Accreditations
There are no accreditations posted yet for Lilleybrook Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Lilleybrook Care Home
What types of Care is Lilleybrook Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Lilleybrook Care Home have?
There are 62 Single Rooms.
What are the Facilities & Services at Lilleybrook Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Lilleybrook Care Home to the centre of Cheltenham?
1.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lilleybrook Care Home to verify any information. View our terms and conditions. Lilleybrook Care Home has an Enhanced Service -more info.