Lilleybrook Care Home

They became like family and right up to my mum passing away they showed compassion, empathy and support.

His room was warm and very clean and comfortable. Nothing was too much trouble for anyone there. I would highly recommend the care home. High standards.

The maintenance team put up pictures and display frames - they completed a good job abc made mums room more homely.

Living in New Zealand it is hard when a parent has to go into care in UK. Before during and after my visit to spend time with my mother I can only say all the staff have been amazing, with a special mention to the events team who have done everything to help keep me in touch and went above and beyond for mums 80th birthday. I feel fully informed of my mother's situation and am confident of the care she receives. While the furniture and decor could do with updating the home is clean and safe, which is the key. Would be a 5 star review if the social page had been maintained. This was a fantastic medium for communicating with family what our loved ones were up to and I would love to see it reinstated if possible

I am very pleased with the care and support I have had from the Nursing staff and carers. They are always there for you. The cleaners are very polite. Nothing to complain about. Thank you.

Myself and my husband returned from holiday on 29th June 2025 to find an ambulance outside the carehome . Not thinking it could be anything to do with my mum . On entering the final door on mums floor we noticed a lot going on and a carer rushing around. when she saw us I could see panic in her eyes she turned back around and headed back towards my mums room. we went through with her into my mums room after Sam the nurse said let them in , we went in and my mum was not in a good way. a paramedic was there with the nurse and a carer . they were amazing keeping us calm and doing what they had to do. they rang and a 1st response came, the nurse was going over and above doing her job with what she had to do as well as looking after us . then another ambulance came , did what they had to do and took her to hospital where they looked after her x but I can not say how impressed I was with the nurse and the carer they were amazing and so professional . we could not ask for better care for my mum

We know Mum is happy here and the lovely staff and management have made her feel she is part of a big family, which is comforting for us. We enjoy visiting and are welcome any time of day or night.

Lilleybrook Care Home provided excellent care to our Dad/Bamp throughout his time there. They treated him with such dignity, respect and compassion and made him comfortable in his last few days. The staff are such a credit, showing empathy and care to the family too. Special thanks to one staff member in particular who went above and beyond. We can't thank the home enough for the care provided and would highly recommend (especially after experiences at other local care homes).

Mother has been in residential care for several years, she has good care, all the staff are kind and very caring. The nursing staff are excellent, they make contact at all times, when needed to update the family. There are very good activities, which my mum enjoys. As a family we are hugely grateful to all the staff at Lilleybrook, we feel our mother is in safe hands and being well cared for.

I have nothing but praise for the caring staff and manager at Lilleybrook Care Home. Everyone was understanding of her needs always positive but real in the circumstances and took time to spend with my aunt in spite of busy schedules. The staff were amazing and are caring heroes for the difficult job they do.

The latest care home manager is working hard to improve things at this home which has been less than satisfactory since my mother-in-law entered the home in February 2020. Most of the regular long-term staff are very good but retaining staff seems to be an issue and there is heavy reliance on agency staff who are unfamiliar with the home and the residents. There have been a number of issues which when brought to the attention of the new manager have been addressed. However, the cleanliness of rooms remains an issue.

My mother has been a resident for two years. In that time several managers have come and not stayed long. The new manager now called a meeting for relatives, it was a positive experience and I think she is a person who will get things done. I emailed her and got a reply within an hour. All the staff are caring and I have peace of mind that my mother is in the right place.

We often hear quite negative things about care homes but my personal experience of this care home was very positive for myself and my family. Thank you

Thank you.

My mum has continued to be cared for, for over two years and has built great relationships with the care staff and manager. The manager is very approachable and understanding of my mums care needs. My mum feels safe, cared for and continues to enjoy living at Lilleybrrok Care Home. I would like to thank the team and the manager for their continuous kindness.

Well done to The Grange Care Center, and thank you for everything.

The most friendly care home I have visited. The standards and facilities are excellent, and I don't say that lightly. I have visited many care homes and this tops the lot. Urgent, short notice care was needed for my neighbour and The Grange Care Centre came up trumps. The manager was so amenable, nothing was too much trouble. Care was arranged at very short notice with very little fuss. Ongoing care is also good. Ten stars would not be enough!

My wife's stay was pleasant and the staff were very caring. My words cannot explain the care she had from all the staff and I would recommend the Grange to anyone. If my time comes, I hope my stay will be here.

My mum is only disabled and partially sighted, she does not have any dementia.

Thank you.