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Lilleybrook Care Home

Pilley Lane, Leckhampton, Cheltenham, Gloucestershire GL53 9ER
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They became like familyAngela P(Mother of Resident/Service User)
Lilleybrook Care Home, Cheltenham
Nothing was too much trouble for anyone there. I would highly recommend the care home.Noreen N(Sister of Resident/Service User)
Lilleybrook Care Home, Cheltenham
I have nothing but praise for the caring staff and manager at Lilleybrook Care Home.P F(Niece of Resident/Service User)
Lilleybrook Care Home, Cheltenham

Welcome to Lilleybrook Care Home - exceptional care in the heart of Cheltenham

Situated less than a mile from Cheltenham town centre, Lilleybrook Care Home provides a warm, homely environment with convenient access to the M5, A40, and A417. The home is recognised for its high standards of care, delivered by a team of dedicated professionals with a wide range of qualifications.

The facility offers a comfortable and supportive setting, ideal for...  

Care Provided by Lilleybrook Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,500 - £1,600£1,500 - £1,600
Residential Dementia Care£1,500 - £1,700£1,500 - £1,700
Nursing Care£1,755 - £1,955£1,755 - £1,955
Nursing Dementia Care£1,795 - £1,995£1,795 - £1,995

Fees cover 24 hour care, all meals, in-house activities, and laundry services.

Additional costs include hairdressing, chiropody, newspapers (if a particular request is made), and staff escorts for resident appointments.

Contact Lilleybrook Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Kim Chance-Dundas (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2026
  • Number of floors: 3

Room Information

  • Single Rooms (62)
  • Single Rooms with ensuite Wet Room (62)

Visiting

  • Lilleybrook Care Home welcomes visitors at any time.

Parking

  • Lilleybrook Care Home has its own large car park.

Lilleybrook Care Home Reviews (53)

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8.8

Lilleybrook Care Home has a Review Score of 8.8 (8.813) out of 10, based on 6 reviews in the last 2 years. Over all time Lilleybrook Care Home has 53 reviews.

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Showing 53 reviews matching selected criteria
Review from Steve H (Son of Resident) published on 25 October 2016 Submitted via Postal Card
Overall Experience

We found the care home to be very well run, with experienced staff who were so attentive to all my mother's needs. In fact, she was very popular with them because she was always smiling "Thank you" and calling then "Darling"!! Given her last days of life, they were popping into her room to observed every ten minutes, nurses and or carers! I would certainly recommend the home to any family who had a loved one who needed special care in Dementia or Alzheimer's.

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Review from Kenneth P (Husband of Resident) published on 19 July 2016 Submitted via Postal Card
Overall Experience

My wife needed constant care as she became ever more frail with Alzheimer's dementia and two nurses were always nearby to fulfil all of her needs at all hours of the day and night.

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Review from Vicky B (Daughter of Resident) published on 5 July 2016 Submitted via Website
Overall Experience
I want to say the care my dad received while being in The Grange was amazing.
He hadn't been there very long before he was taken away from us suddenly. He was starting to enjoy life again and that was all to do with the amazing staff they have.
The hardest thing was putting my dad into a home, but I know it was the right thing, when I see him so happy.
I can't praise the staff enough when we lost dad, the support we were given and the staff came to his funeral, this is what makes you feel you are part of an extended family.
I wish my dad could of enjoyed more time in The Grange, he loved the staff, and they say they miss him still, he was one of a kind.

Thanks to everyone at The Grange, and keep the good work up, we need more places and people like you all.

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Review from Nora B (Partner of Resident) published on 9 June 2016 Submitted via Postal Card
Overall Experience

The Grange Cheltenham is taking a lead on improving care for their residents. They have a lot more to offer than simply bed and board. By choosing the Grange you can give them a new lease of life, and have peace of mind that they are being well looked after.

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Review from Shirley B (Brother of Resident) published on 14 April 2016 Submitted via Postal Card
Overall Experience

My sister has been in care homes for the past 9 years and we now feel happy that she has found a comfortable home with staff who really care for her despite her challenging behaviour. Their patience is amazing and we now have peace of mind whenever we leave her. Staff in particular the manager always find time to answer our questions and reassure us that she is okay ans also supportive of our needs and worries. There is nothing to hide at The Grange whatever time of day or evening you visit there is always a welcome, the door is always open. Staff seem much happier and more motivated since she arrived as manager and it is obvious that staff interact exceptionally well with her. She is not afraid of "hands on" help and always knows each and every resident and their relatives. It has become a pleasure to visit.

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Review from Stuart A (Brother of Resident) published on 14 April 2016 Submitted via Postal Card
Overall Experience

There used to be some organisation problems but since my brother returned there from hospital in a semi comatose condition (February 2016) the standard of care has been quite exceptional in every way.

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Review from Jane M (Daughter of Resident) published on 10 March 2016 Submitted via Website
Overall Experience

My Dad has Parkinson's Dementia and has been at the Grange since it opened. He has a large comfortable room that perfectly suits his needs. All of the staff are extremely attentive and know my Dad's needs really well. He is always clean and well presented and seems very settled. The food is clearly very good and he eats so well, which is perhaps his biggest daily joy. There are regular activities, many of which involve the family and visitors. Every time I visit, I am welcomed and offered a drink - this makes me feel very much part of my Dad's life. I cannot recommend this place highly enough, and I'm so grateful for all they do.

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Review from LCG (Daughter of Resident) published on 8 March 2016 Submitted via Website
Overall Experience

I continue to be delighted with my Fathers care. The Grange really is home from home and he is kept clean, warm, safe and well fed. The staff are friendly and intuitive and always up to date with residents daily well-being. The activities on offer are wonderful and suited to all levels of ability and awareness. Thank you.

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Review from Patricia T (Wife of Resident) published on 3 March 2016 Submitted via Website
Overall Experience

Since having new owners of the care home, and a new manager appointed, The Grange has gone from strength to strength. The environment is much improved and activities are improving. Not only are the service providers given support and care, but this is extended to the family and relatives.

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Review from D B (Resident / Service User) published on 24 February 2016 Submitted via Postal Card
Overall Experience

Always treated with understanding and attention. Nursing and caring staff have all shown examples of personal kindness generating real response from one person which she and I will remember. No staff are excluded but most contact has been with certain ladies. Thank you.

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Review from Derek K (Husband of Resident) published on 24 February 2016 Submitted via Postal Card
Overall Experience

Over the last ten years I have organised a dinner and band concert. My wife suffering from Alzheimer's has been in a care home for three and a half years. In November 2014 she was moved into The Grange, in 2015 December 13th was the date for the above function, this was also my wife's 81st Birthday. The manager overheard me talking to a staff member that I would not be able to see my wife until very late in the day. Whereupon the manager asked me would you like your wife to attend the function, yes of course but this would not be possible, the response was wonderful, she arranged two members of staff to take my wife to the function and look after all her needs. Even the hairdresser came in to do my wife's hair. It gave all the family a real tremendous boost for it was the only time all the family would be together. The kindness was truly wonderful and most considerate. Thank you all . A credit.

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Review from M W (Wife of Resident) published on 13 January 2016 Submitted via Postal Card
Overall Experience
When I arrive at the home I always get a warm welcome, after my 15 minute walk, I often use the lift to get to my husbands room. I am pleased to see his room looking clean and tidy each time I go.

I am glad to see him well cared for, and more relaxed. I am grateful that the corridors and rooms are sweet-smelling, this is not always the case with elderly people. The food seems to be very good and I appreciate the idea of fresh fruit in the middle of the afternoon. Residents are treated with dignity. I am convinced that I have chosen the right home for my dear husband. I am truly grateful.

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Review from Bill S (Husband of Resident) published on 13 January 2016 Submitted via Postal Card
Overall Experience

My wife was in the Grange for just over a year and initially hated being there. However over time she came to like the staff and be grateful for the care she received. This bond grew stronger and resulted in myself and my wider family feel that the Grange was a part of the family too. At the end of her life she was treated with dignity and real affection. I was deeply touched when many of the staff attended her funeral.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 29 July 2026

Mixture of nursing/dementia/residential beds available (please email lilleybrook@ricohealthcare for more details)

News (10) & Events (1)

News
  • 03 Jul 2026

    Lilleybrook Care Home is delighted to announce the official opening of our brand-new in-house pub, The Beale Inn. The ribbon was proudly cut by our wonderful manager, Kim, marking a...

  • 15 May 2026

    At Lilleybrook Care Home, we are proud to recognise International Day of Families, a UN proclaimed day which highlights the importance of families and the vital role they play in...

  • 12 May 2026

    Today at Lilleybrook Care Home, we are proud to celebrate International Nurses Day and recognise the compassion, skill and dedication of our nursing team. Our nurses make a meaningful difference...

Upcoming Events

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Lilleybrook Care Home.

Accreditations

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