Lilleybrook Care Home

We found the care home to be very well run, with experienced staff who were so attentive to all my mother's needs. In fact, she was very popular with them because she was always smiling "Thank you" and calling then "Darling"!! Given her last days of life, they were popping into her room to observed every ten minutes, nurses and or carers! I would certainly recommend the home to any family who had a loved one who needed special care in Dementia or Alzheimer's.

My wife needed constant care as she became ever more frail with Alzheimer's dementia and two nurses were always nearby to fulfil all of her needs at all hours of the day and night.

Thanks to everyone at The Grange, and keep the good work up, we need more places and people like you all.

The Grange Cheltenham is taking a lead on improving care for their residents. They have a lot more to offer than simply bed and board. By choosing the Grange you can give them a new lease of life, and have peace of mind that they are being well looked after.

My sister has been in care homes for the past 9 years and we now feel happy that she has found a comfortable home with staff who really care for her despite her challenging behaviour. Their patience is amazing and we now have peace of mind whenever we leave her. Staff in particular the manager always find time to answer our questions and reassure us that she is okay ans also supportive of our needs and worries. There is nothing to hide at The Grange whatever time of day or evening you visit there is always a welcome, the door is always open. Staff seem much happier and more motivated since she arrived as manager and it is obvious that staff interact exceptionally well with her. She is not afraid of "hands on" help and always knows each and every resident and their relatives. It has become a pleasure to visit.

There used to be some organisation problems but since my brother returned there from hospital in a semi comatose condition (February 2016) the standard of care has been quite exceptional in every way.

My Dad has Parkinson's Dementia and has been at the Grange since it opened. He has a large comfortable room that perfectly suits his needs. All of the staff are extremely attentive and know my Dad's needs really well. He is always clean and well presented and seems very settled. The food is clearly very good and he eats so well, which is perhaps his biggest daily joy. There are regular activities, many of which involve the family and visitors. Every time I visit, I am welcomed and offered a drink - this makes me feel very much part of my Dad's life. I cannot recommend this place highly enough, and I'm so grateful for all they do.

I continue to be delighted with my Fathers care. The Grange really is home from home and he is kept clean, warm, safe and well fed. The staff are friendly and intuitive and always up to date with residents daily well-being. The activities on offer are wonderful and suited to all levels of ability and awareness. Thank you.

Since having new owners of the care home, and a new manager appointed, The Grange has gone from strength to strength. The environment is much improved and activities are improving. Not only are the service providers given support and care, but this is extended to the family and relatives.

Always treated with understanding and attention. Nursing and caring staff have all shown examples of personal kindness generating real response from one person which she and I will remember. No staff are excluded but most contact has been with certain ladies. Thank you.

Over the last ten years I have organised a dinner and band concert. My wife suffering from Alzheimer's has been in a care home for three and a half years. In November 2014 she was moved into The Grange, in 2015 December 13th was the date for the above function, this was also my wife's 81st Birthday. The manager overheard me talking to a staff member that I would not be able to see my wife until very late in the day. Whereupon the manager asked me would you like your wife to attend the function, yes of course but this would not be possible, the response was wonderful, she arranged two members of staff to take my wife to the function and look after all her needs. Even the hairdresser came in to do my wife's hair. It gave all the family a real tremendous boost for it was the only time all the family would be together. The kindness was truly wonderful and most considerate. Thank you all . A credit.

I am glad to see him well cared for, and more relaxed. I am grateful that the corridors and rooms are sweet-smelling, this is not always the case with elderly people. The food seems to be very good and I appreciate the idea of fresh fruit in the middle of the afternoon. Residents are treated with dignity. I am convinced that I have chosen the right home for my dear husband. I am truly grateful.

My wife was in the Grange for just over a year and initially hated being there. However over time she came to like the staff and be grateful for the care she received. This bond grew stronger and resulted in myself and my wider family feel that the Grange was a part of the family too. At the end of her life she was treated with dignity and real affection. I was deeply touched when many of the staff attended her funeral.