
They became like familyAngela P(Mother of Resident/Service User)

Nothing was too much trouble for anyone there. I would highly recommend the care home.Noreen N(Sister of Resident/Service User)

I have nothing but praise for the caring staff and manager at Lilleybrook Care Home.P F(Niece of Resident/Service User)

They became like familyAngela P(Mother of Resident/Service User)

Nothing was too much trouble for anyone there. I would highly recommend the care home.Noreen N(Sister of Resident/Service User)

I have nothing but praise for the caring staff and manager at Lilleybrook Care Home.P F(Niece of Resident/Service User)

Welcome to Lilleybrook Care Home - exceptional care in the heart of Cheltenham
Situated less than a mile from Cheltenham town centre, Lilleybrook Care Home provides a warm, homely environment with convenient access to the M5, A40, and A417. The home is recognised for its high standards of care, delivered by a team of dedicated professionals with a wide range of qualifications.
The facility offers a comfortable and supportive setting, ideal for...
Care Provided by Lilleybrook Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 62 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees cover 24 hour care, all meals, in-house activities, and laundry services.
Additional costs include hairdressing, chiropody, newspapers (if a particular request is made), and staff escorts for resident appointments.
The price(s) shown are provided by the care home. Contact Lilleybrook Care Home for full pricing details and T&Cs.
Contact Lilleybrook Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Rico Healthcare Ltd
- Private Owned
Person in charge
- Kim Chance-Dundas (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2013
- Last Refurbishment: 2026
- Number of floors: 3
Room Information
- Single Rooms (62)
- Single Rooms with ensuite Wet Room (62)
Visiting
- Lilleybrook Care Home welcomes visitors at any time.
Parking
- Lilleybrook Care Home has its own large car park.
Lilleybrook Care Home Reviews (53)
Lilleybrook Care Home has a Review Score of 8.8 (8.813) out of 10, based on 6 reviews in the last 2 years.
Over all time Lilleybrook Care Home has 53 reviews.
We found the care home to be very well run, with experienced staff who were so attentive to all my mother's needs. In fact, she was very popular with them because she was always smiling "Thank you" and calling then "Darling"!! Given her last days of life, they were popping into her room to observed every ten minutes, nurses and or carers! I would certainly recommend the home to any family who had a loved one who needed special care in Dementia or Alzheimer's.
My wife needed constant care as she became ever more frail with Alzheimer's dementia and two nurses were always nearby to fulfil all of her needs at all hours of the day and night.
He hadn't been there very long before he was taken away from us suddenly. He was starting to enjoy life again and that was all to do with the amazing staff they have.
The hardest thing was putting my dad into a home, but I know it was the right thing, when I see him so happy.
I can't praise the staff enough when we lost dad, the support we were given and the staff came to his funeral, this is what makes you feel you are part of an extended family.
I wish my dad could of enjoyed more time in The Grange, he loved the staff, and they say they miss him still, he was one of a kind.
Thanks to everyone at The Grange, and keep the good work up, we need more places and people like you all.
The Grange Cheltenham is taking a lead on improving care for their residents. They have a lot more to offer than simply bed and board. By choosing the Grange you can give them a new lease of life, and have peace of mind that they are being well looked after.
My sister has been in care homes for the past 9 years and we now feel happy that she has found a comfortable home with staff who really care for her despite her challenging behaviour. Their patience is amazing and we now have peace of mind whenever we leave her. Staff in particular the manager always find time to answer our questions and reassure us that she is okay ans also supportive of our needs and worries. There is nothing to hide at The Grange whatever time of day or evening you visit there is always a welcome, the door is always open. Staff seem much happier and more motivated since she arrived as manager and it is obvious that staff interact exceptionally well with her. She is not afraid of "hands on" help and always knows each and every resident and their relatives. It has become a pleasure to visit.
There used to be some organisation problems but since my brother returned there from hospital in a semi comatose condition (February 2016) the standard of care has been quite exceptional in every way.
My Dad has Parkinson's Dementia and has been at the Grange since it opened. He has a large comfortable room that perfectly suits his needs. All of the staff are extremely attentive and know my Dad's needs really well. He is always clean and well presented and seems very settled. The food is clearly very good and he eats so well, which is perhaps his biggest daily joy. There are regular activities, many of which involve the family and visitors. Every time I visit, I am welcomed and offered a drink - this makes me feel very much part of my Dad's life. I cannot recommend this place highly enough, and I'm so grateful for all they do.
I continue to be delighted with my Fathers care. The Grange really is home from home and he is kept clean, warm, safe and well fed. The staff are friendly and intuitive and always up to date with residents daily well-being. The activities on offer are wonderful and suited to all levels of ability and awareness. Thank you.
Since having new owners of the care home, and a new manager appointed, The Grange has gone from strength to strength. The environment is much improved and activities are improving. Not only are the service providers given support and care, but this is extended to the family and relatives.
Always treated with understanding and attention. Nursing and caring staff have all shown examples of personal kindness generating real response from one person which she and I will remember. No staff are excluded but most contact has been with certain ladies. Thank you.
Over the last ten years I have organised a dinner and band concert. My wife suffering from Alzheimer's has been in a care home for three and a half years. In November 2014 she was moved into The Grange, in 2015 December 13th was the date for the above function, this was also my wife's 81st Birthday. The manager overheard me talking to a staff member that I would not be able to see my wife until very late in the day. Whereupon the manager asked me would you like your wife to attend the function, yes of course but this would not be possible, the response was wonderful, she arranged two members of staff to take my wife to the function and look after all her needs. Even the hairdresser came in to do my wife's hair. It gave all the family a real tremendous boost for it was the only time all the family would be together. The kindness was truly wonderful and most considerate. Thank you all . A credit.
I am glad to see him well cared for, and more relaxed. I am grateful that the corridors and rooms are sweet-smelling, this is not always the case with elderly people. The food seems to be very good and I appreciate the idea of fresh fruit in the middle of the afternoon. Residents are treated with dignity. I am convinced that I have chosen the right home for my dear husband. I am truly grateful.
My wife was in the Grange for just over a year and initially hated being there. However over time she came to like the staff and be grateful for the care she received. This bond grew stronger and resulted in myself and my wider family feel that the Grange was a part of the family too. At the end of her life she was treated with dignity and real affection. I was deeply touched when many of the staff attended her funeral.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 May 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 29 July 2026Mixture of nursing/dementia/residential beds available (please email lilleybrook@ricohealthcare for more details)
News (10) & Events (1)
- 03 Jul 2026
Lilleybrook Care Home is delighted to announce the official opening of our brand-new in-house pub, The Beale Inn. The ribbon was proudly cut by our wonderful manager, Kim, marking a...
- 15 May 2026
At Lilleybrook Care Home, we are proud to recognise International Day of Families, a UN proclaimed day which highlights the importance of families and the vital role they play in...
- 12 May 2026
Today at Lilleybrook Care Home, we are proud to celebrate International Nurses Day and recognise the compassion, skill and dedication of our nursing team. Our nurses make a meaningful difference...
- 29 Aug 2026Organiser: Lilleybrook Care Home
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Accreditations
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Meet the Team (0)
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