
They became like familyAngela P(Mother of Resident/Service User)

Nothing was too much trouble for anyone there. I would highly recommend the care home.Noreen N(Sister of Resident/Service User)

I have nothing but praise for the caring staff and manager at Lilleybrook Care Home.P F(Niece of Resident/Service User)

They became like familyAngela P(Mother of Resident/Service User)

Nothing was too much trouble for anyone there. I would highly recommend the care home.Noreen N(Sister of Resident/Service User)

I have nothing but praise for the caring staff and manager at Lilleybrook Care Home.P F(Niece of Resident/Service User)

Welcome to Lilleybrook Care Home - exceptional care in the heart of Cheltenham
Situated less than a mile from Cheltenham town centre, Lilleybrook Care Home provides a warm, homely environment with convenient access to the M5, A40, and A417. The home is recognised for its high standards of care, delivered by a team of dedicated professionals with a wide range of qualifications.
The facility offers a comfortable and supportive setting, ideal for...
Care Provided by Lilleybrook Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 62 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees cover 24 hour care, all meals, in-house activities, and laundry services.
Additional costs include hairdressing, chiropody, newspapers (if a particular request is made), and staff escorts for resident appointments.
The price(s) shown are provided by the care home. Contact Lilleybrook Care Home for full pricing details and T&Cs.
Contact Lilleybrook Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Rico Healthcare Ltd
- Private Owned
Person in charge
- Kim Chance-Dundas (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2013
- Last Refurbishment: 2026
- Number of floors: 3
Room Information
- Single Rooms (62)
- Single Rooms with ensuite Wet Room (62)
Visiting
- Lilleybrook Care Home welcomes visitors at any time.
Parking
- Lilleybrook Care Home has its own large car park.
Lilleybrook Care Home Reviews (53)
Lilleybrook Care Home has a Review Score of 8.8 (8.813) out of 10, based on 6 reviews in the last 2 years.
Over all time Lilleybrook Care Home has 53 reviews.
The carers are positive and always soft-spoken and friendly. They will try and bring out a smile from the resident even on the worst of days.
When I chat with my friend about her day, she often doesn't always remember how she spends her day but always remembers having enjoyed her time.
The building is spacious, immaculate and inviting.
The care assistants were very accommodating to my husband's needs. The food was fantastic however, I was very disappointed in the lead nurses diagnosis that my husband would never return home and I should start to carve a life for myself! The manager was very kind and in the future, I am going to volunteer. The whole experience was fine just not the right place for my husband, not the home's fault.
Has changed my view on care homes. All the staff are lovely and friendly. Treat my Dad and other residents like family. Would like better and more varied food and more activities.
I would just like to thank all the staff at The Grange Care Centre on behalf of Grandad who spent nearly three months in the home. He was so well looked after by all the staff. It was quite emotional when he left the home on his last day on the to move to his permanent residence. Every time we left after visiting we could always relax at home knowing that my Grandad was in very safe and capable hands and would be well looked after. Please pass on our thanks and appreciation to all the staff who my father and myself could rely on 100%. Thank you so much. Thank you all from our family.
The home provides a range of environments and activities for residents. They make use of their magnificent grounds for parties and utilize any opportunity to stimulate residents. I love their new parrot too!
The atmosphere is more friendly and warm than many other care homes we visited.
We are so relieved and thankful for the care and have no hesitation in recommending The Grange to anyone who asks.
Many, many thanks to those that have contributed.
Love, care, respect, kindness, time, that's what they give.
I', especially impressed by the care and dignity shown towards the residents. I find the residents genuinely happy and comfortable. I', always made welcome when I visit by the carers and staff. I also noticed to rooms are tidy and carers seem to know the residents well.
This was my first experience of a care home and from day 1 I was completely satisfied. The staff went above and beyond to help my Cousin settle in and not once did we have any reason to doubt that she was extremely happy there. Despite the loss of most of her speech following a stroke she managed to communicate with the staff and other residents and loved to join the singing group, the birthday celebrations and other events organised by staff. Management were wonderful and were always forthcoming about her condition throughout her 14 month stay.
In my opinion, this is an extremely well-run care home. Management is dedicated, totally involved and easy to approach. Staff are friendly and caring. We do feel mum is well looked after and cared for. Meals are very good and rooms are spacious, private and clean as is her bedding. We are happy to recommend this care home to friends.
I've just been with my Fiancee to visit and introduce myself to her Granny residing here. In comparison to a different Care Home I used to visit back in the days I was expecting grumpy residents living in an aged and smelly environment. I was pleasantly surprised to find the complete opposite. We stayed and chatted for the better part of two hours and all had a lovely time. Overall, I left feeling inspired and impressed. Will certainly be visiting again soon.
My stepmother suffering from advanced Alzheimer's was placed in The Grange Care Centre once it became apparent that providing care within her own home was no longer a viable option. From the very beginning, staff showed compassion and understanding of her situation. They encouraged her to eat and take interest in her surroundings which she had previously not done.
Her room with its en-suite facilities was always in immaculate condition and her own pictures and memorabilia were prominently displayed. Great care was taken to keep her clean and well dressed in her own clothes. Staff seemed to have a good understanding of her needs and medical condition. There was a welcoming atmosphere whenever we visited. As her condition deteriorated, we were kept well informed and she was treated with kindness and dignity during her end of life care plan.
My Mum regards The Grange as 'home'. Although her ability to express herself is now limited, she describes the carers as 'family'. She is very content and appreciates the way the activities coordinators chat with her and read her favourite poetry to her. I see that she is treated with love and respect for her individually. It is such a relief for me to know that she is safe, well looked after and encouraged to mobilise and socialise. The manager has an excellent team of staff and is always happy to discuss mum's needs or take on any suggestions; she is personally interested in all the residents and their relatives.
We were both touched by their kindness, and will be forever thankful.
Very happy with all the care Mum is receiving. Mum's room is very comfortable.
The home generally is very clean. Staff are fantastic with my mother, very polite. Have noticed they have lots of care for all services users.
I never visit at meal times so can't give my opinion about the food, however, Mum very often compliments her dinner.
It is a lovely and caring environment.
Any issues I have had, have been promptly dealt with and resolved by the manageress and her team.
Thank you to The Grange. My siblings and I appreciate your dedication.
My friend spent her last year at The Grange where she was looked after very well and once settled, she was happy and content. It has a lovely calm and friendly atmosphere and I was always offered a cup of tea whenever visiting. What really impressed me was the patience, love and empathy that the young carers (some foreign) had for the residents.
A truly wonderful home! The care team do everything to make me comfortable. They are worth their weight in gold.
The home has many unique qualities it can pride itself with. If I was to pinpoint the area that in my opinion shines brightest of all, it is the limitless warmth, care, dignity and devotion that this fantastic team offer its residents.
I think its fair to say they treat my sister as if she were their own!!
Staff exhibit totally devoted care.
Plenty of activities.
Beautiful building.
Tidy and well kept.
Residents always appear upbeat and content.
I have always immensely enjoyed my visits to The Grange!
My mother spent 2 years and 3 months at The Grange. During that time she was well cared for and treated with great dignity. The last year of her life was extremely difficult but I always felt she was safe and in good hands. Her death was not easy, but their love and support to myself and my mother was wonderful. The team on duty on the day of her death could not have done more. There are always things that could be improved - food, more 1 to 1 activities, but the care could not be better.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 May 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 29 July 2026Mixture of nursing/dementia/residential beds available (please email lilleybrook@ricohealthcare for more details)
News (10) & Events (1)
- 03 Jul 2026
Lilleybrook Care Home is delighted to announce the official opening of our brand-new in-house pub, The Beale Inn. The ribbon was proudly cut by our wonderful manager, Kim, marking a...
- 15 May 2026
At Lilleybrook Care Home, we are proud to recognise International Day of Families, a UN proclaimed day which highlights the importance of families and the vital role they play in...
- 12 May 2026
Today at Lilleybrook Care Home, we are proud to celebrate International Nurses Day and recognise the compassion, skill and dedication of our nursing team. Our nurses make a meaningful difference...
- 29 Aug 2026Organiser: Lilleybrook Care Home
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