Lilleybrook Care Home

Pilley Lane, Leckhampton, Cheltenham GL53 9ER
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8.4 48 Reviews
  • Lilleybrook Care Home, Cheltenham
Welcome to Lilleybrook Care Home
Exceptional Care in the Heart of Cheltenham

Situated less than a mile from Cheltenham town centre, Lilleybrook Care Home provides a warm, homely environment with convenient access to the M5, A40, and A417. The home is recognised for its high standards of care, delivered by a team of dedicated professionals with a wide range of qualifications.
The facility offers a comfortable and supportive setting—ideal for enjoying retirement and for the continued development of care practices.

Mission and Values
Lilleybrook Care Home is committed to maintaining a pleasant and respectful living environment where:
- Residents’ privacy is upheld at all times
- A friendly and sociable atmosphere is encouraged
- Visitors are welcomed regularly

Health & Wellbeing Services
A variety of health and wellbeing services are available to residents, including:
- Regular visits from a hairdresser
- Access to a chiropodist, dentist, physiotherapist, and optician (on request)
- Occupational therapy available via GP referral
- A monthly hymn service conducted by visiting clergy

Activities & Social Engagement
Lilleybrook Care Home offers a diverse activities programme designed to promote engagement, wellbeing, and community. Activities include:
- Arts and crafts
- Board games and bingo
- Skittles and gentle exercise sessions
- Music and movement
- Reminiscence groups and sing-alongs
In addition, various trips and outings are organised throughout the year, providing opportunities for residents to enjoy new experiences and connect with the wider community.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1600
  • Self-Funded Residential Dementia Care: £1500 – £1700
  • Self-Funded Nursing Care: £1755 – £1955
  • Self-Funded Nursing Dementia Care: £1795 – £1995
  • RESPITE Self-Funded Residential Care: £1500 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1755 – £1955
  • RESPITE Self-Funded Nursing Dementia Care: £1795 – £1995

Fees cover 24 hour care, all meals, in-house activities, and laundry services.


Additional costs include hairdressing, chiropody, newspapers (if a particular request is made), and staff escorts for resident appointments.

These prices are only a guideline, please contact Lilleybrook Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Kim Chance-Dundas (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Lilleybrook Care Home welcomes visitors at any time.

Parking

  • Lilleybrook Care Home has its own large car park.

Lilleybrook Care Home Reviews (48)

Total of 48, showing 21-40
8.4

Lilleybrook Care Home has a Review Score of 8.4 (8.437) out of 10, based on 4 reviews in the last 2 years. Over all time Lilleybrook Care Home has 48 reviews.

Overall Experience

  • 34
  • 13
  • 1
  • 0
  • 0

Date Published

48
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0
4
44

Review from Denise M (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to live at The Grange Care Centre just 8 weeks ago. I can honestly say that care, love and trust they have shown my old mum is a million percent. I wished so very hard that she could have been living here all the time she's has to stay in a care home. My mum was in a terrible place and when
she moved into The Grange, they brought life back into my mum's soul. She talks, sings, smiles and looks at least 2 years younger, in just 8 weeks. I will be grateful for life to all staff members at The Grange for giving my mum back to me.
Love, care, respect, kindness, time, that's what they give.

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Review from S C (Friend of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I', especially impressed by the care and dignity shown towards the residents. I find the residents genuinely happy and comfortable. I', always made welcome when I visit by the carers and staff. I also noticed to rooms are tidy and carers seem to know the residents well.

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Review from I G (Cousin of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first experience of a care home and from day 1 I was completely satisfied. The staff went above and beyond to help my Cousin settle in and not once did we have any reason to doubt that she was extremely happy there. Despite the loss of most of her speech following a stroke she managed to
communicate with the staff and other residents and loved to join the singing group, the birthday celebrations and other events organised by staff. Management were wonderful and were always forthcoming about her condition throughout her 14 month stay.

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Review from Doriana S (Daughter of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, this is an extremely well-run care home. Management is dedicated, totally involved and easy to approach. Staff are friendly and caring. We do feel mum is well looked after and cared for. Meals are very good and rooms are spacious, private and clean as is her bedding. We are happy to recommend
this care home to friends.

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Review from Mark K (Grandson of Resident) published on 27 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've just been with my Fiancee to visit and introduce myself to her Granny residing here. In comparison to a different Care Home I used to visit back in the days I was expecting grumpy residents living in an aged and smelly environment. I was pleasantly surprised to find the complete opposite. We stayed
and chatted for the better part of two hours and all had a lovely time. Overall, I left feeling inspired and impressed. Will certainly be visiting again soon.

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Review from Mike P (Stepson of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother suffering from advanced Alzheimer's was placed in The Grange Care Centre once it became apparent that providing care within her own home was no longer a viable option. From the very beginning, staff showed compassion and understanding of her situation. They encouraged her to eat and take
interest in her surroundings which she had previously not done.


Her room with its en-suite facilities was always in immaculate condition and her own pictures and memorabilia were prominently displayed. Great care was taken to keep her clean and well dressed in her own clothes. Staff seemed to have a good understanding of her needs and medical condition. There was a welcoming atmosphere whenever we visited. As her condition deteriorated, we were kept well informed and she was treated with kindness and dignity during her end of life care plan.

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Review from C B (Daughter of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum regards The Grange as 'home'. Although her ability to express herself is now limited, she describes the carers as 'family'. She is very content and appreciates the way the activities coordinators chat with her and read her favourite poetry to her. I see that she is treated with love and respect
for her individually. It is such a relief for me to know that she is safe, well looked after and encouraged to mobilise and socialise. The manager has an excellent team of staff and is always happy to discuss mum's needs or take on any suggestions; she is personally interested in all the residents and their relatives.

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Review from Laura C (Niece of Resident) published on 18 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to write a review as a way of thanks to The Grange, for looking after my Uncle. I especially want to commend the way they looked after him, in the weeks leading to his recent death. Staff went above and beyond to ensure his wife could be by his side in the last days of his life. They were careful
to be sensitive to her loss and made my Uncle's last few days as comfortable a possible.
We were both touched by their kindness, and will be forever thankful.

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Review from Rebecca C (Daughter of Resident) published on 17 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all the care Mum is receiving. Mum's room is very comfortable.


The home generally is very clean. Staff are fantastic with my mother, very polite. Have noticed they have lots of care for all services users.


I never visit at meal times so can't give my opinion about the food, however,

Mum very often compliments her dinner.


It is a lovely and caring environment.

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Review from J R (Daughter of Resident) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is being very well cared for. The staff are very attentive and nothing is too much to accommodate dad.
Any issues I have had, have been promptly dealt with and resolved by the manageress and her team.
Thank you to The Grange. My siblings and I appreciate your dedication.

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Review from T B (Friend of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend spent her last year at The Grange where she was looked after very well and once settled, she was happy and content. It has a lovely calm and friendly atmosphere and I was always offered a cup of tea whenever visiting. What really impressed me was the patience, love and empathy that the young
carers (some foreign) had for the residents.

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Review from Arnold R (Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A truly wonderful home! The care team do everything to make me comfortable. They are worth their weight in gold.

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Review from Daniella F (Sister of Resident) published on 3 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is extremely happy and feels very comfortable at The Grange.
The home has many unique qualities it can pride itself with. If I was to pinpoint the area that in my opinion shines brightest of all, it is the limitless warmth, care, dignity and devotion that this fantastic team offer its residents.

I think its fair to say they treat my sister as if she were their own!!

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Review from Alan C (Friend of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming and warm environment.
Staff exhibit totally devoted care.
Plenty of activities.
Beautiful building.
Tidy and well kept.
Residents always appear upbeat and content.
I have always immensely enjoyed my visits to The Grange!

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Review from S I (Daughter of Resident) published on 23 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent 2 years and 3 months at The Grange. During that time she was well cared for and treated with great dignity. The last year of her life was extremely difficult but I always felt she was safe and in good hands. Her death was not easy, but their love and support to myself and my mother was
wonderful. The team on duty on the day of her death could not have done more. There are always things that could be improved - food, more 1 to 1 activities, but the care could not be better.

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Review from Steve H (Son of Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the care home to be very well run, with experienced staff who were so attentive to all my mother's needs. In fact, she was very popular with them because she was always smiling "Thank you" and calling then "Darling"!! Given her last days of life, they were popping into her room to observed
every ten minutes, nurses and or carers! I would certainly recommend the home to any family who had a loved one who needed special care in Dementia or Alzheimer's.

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Review from Kenneth P (Husband of Resident) published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife needed constant care as she became ever more frail with Alzheimer's dementia and two nurses were always nearby to fulfil all of her needs at all hours of the day and night.

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Review from Vicky B (Daughter of Resident) published on 5 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to say the care my dad received while being in The Grange was amazing.
He hadn't been there very long before he was taken away from us suddenly. He was starting to enjoy life again and that was all to do with the amazing staff they have.
The hardest thing was putting my dad into a home, but
I know it was the right thing, when I see him so happy.
I can't praise the staff enough when we lost dad, the support we were given and the staff came to his funeral, this is what makes you feel you are part of an extended family.
I wish my dad could of enjoyed more time in The Grange, he loved the staff, and they say they miss him still, he was one of a kind.
Thanks to everyone at The Grange, and keep the good work up, we need more places and people like you all.

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Review from Nora B (Partner of Resident) published on 9 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Grange Cheltenham is taking a lead on improving care for their residents. They have a lot more to offer than simply bed and board. By choosing the Grange you can give them a new lease of life, and have peace of mind that they are being well looked after.

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Review from Stuart A (Brother of Resident) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There used to be some organisation problems but since my brother returned there from hospital in a semi comatose condition (February 2016) the standard of care has been quite exceptional in every way.

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Current Review Score: 8.4 (8.437)

Overview of Review Score

The Review Score of 8.4 (8.437) out of 10 for Lilleybrook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.729 for Lilleybrook Care Home is calculated as follows: ( (35 Excellents x 5) + (13 Goods x 4) ) ÷ 48 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.708 Points relating to the number of positive Reviews for Lilleybrook Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 4 Positive Reviews ÷ 12 = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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