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Care Home Owned by Rico Healthcare Ltd in Merseyside

9.2 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Rico Healthcare Ltd in Merseyside

Only the locations & reviews in Merseyside for Rico Healthcare Ltd are showing below.

View the details of all 4 locations (with 155 reviews) owned by Rico Healthcare Ltd

Rico Healthcare Ltd Locations in Merseyside (1)

 
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1 Care Home owned by Rico Healthcare Ltd in Merseyside
Grange Nursing Home

18 Grange Drive, Heswall, Wirral CH60 7RU 

9.7 42 reviews
"Having a relative in a nursing home is the last thing anyone wants to happen but the staff at the Grange have eased our discomfort. The…"   Read all 42 reviews
Location Type Care Home

The Grange Nursing Home is located in the heart of Heswall. Established for more than 50 years, the home offers a wealth of experience in providing for the needs and welfare of its residents. The Grange's philosophy is founded on the firm belief that… Read more about Grange Nursing Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 32 Rooms from £1,050 / week

Rico Healthcare Ltd Reviews in Merseyside (42)

9.2
Rico Healthcare Ltd has a Group Review Score of 9.2 (9.222) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Rico Healthcare Ltd must have a Review Score.

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Review of

Grange Nursing Home

from Paul R (Son of Resident) published on 6 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having a relative in a nursing home is the last thing anyone wants to happen but the staff at the Grange have eased our discomfort. The atmosphere is very kind and light hearted. They actually have fun which was totally unexpected. They treat mum with respect and kindness. I can't fault them - top marks.

Reply from Michelle Robinson, Manager at Grange Nursing Home

Thankyou for your lovely words its an absolute pleasure

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Review of

Grange Nursing Home

from David T (Son of Resident) published on 16 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum came here she has had excellent care plus every member of staff have been fantastic, and have always show her care and support and dignity.
I would recommend Grange Nursing Home.

Reply from Michelle Robinson, Manager at Grange Nursing Home

Good afternoonthankyou for your very kind words, its an absolute pleasure

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Review of

Grange Nursing Home

from G M (Daughter of Resident) published on 9 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have provided excellent care for my mother and genuinely seem to care about her and the other residents. I have been updated about any issues to do with my mothers health promptly and the staff seem happy for me to attend at any time. Parts of the premises could do with an update of the decor
but overall I am happy for my mum to be there.

Reply from Michelle Robinson, Manager at Grange Nursing Home

Thankyou for your kind words and home improvements remain ongoing

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Review of

Grange Nursing Home

from Carolyn B (Wife of Resident) published on 1 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and helpful and my husband is well looked after. The manager and the team are always very friendly and polite.

Reply from Michelle Robinson, Manager at Grange Nursing Home

Thankyou for your kind words. Its an absolute pleasure

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Review of

Grange Nursing Home

from Paul F (Son of Resident) published on 25 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in the care home because she has got dementia and the care she gets there is unbelievable they are great with her even when she is horrible to them and they let me bring the dogs in to see her I am very happy with the care I wouldn't get any better anywhere else

Reply from Michelle Robinson, Manager at Grange Nursing Home

Hi thankyou for your lovely words, its an absolute pleasure caring for your mum

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Review of

Grange Nursing Home

from Sophie F (Daughter of Resident) published on 25 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is great. Has undergone a huge renovation and all rooms are catered to the residents needs. Very peaceful home and the food is outstanding. Great meal portions and each dietary requirement is noted. Very personable with the residents and a lovely environment to live in. Activities every
day and residents are encouraged to join in. Even a free salon on site in the home where they can be pampered. Couldn't recommend this home enough

Reply from Michelle Robinson, Manager at Grange Nursing Home

Hithankyou for your very kind words, the home has has made massive improvements recently and is a lovely place to work

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Review of

Grange Nursing Home

from Graham M (Son of Resident) published on 21 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been fantastic at The Grange in Heswall since my Stepfather was admitted several months ago. The manageress has been particularly helpful (and her Mum) who has been in regular contact in between our visits. Thank you for your ongoing help and support in making my stepdad comfortable under
the very difficult circumstances he finds himself in.

Reply from Michelle Robinson, Manager at Grange Nursing Home

Hi Graham, thank you for your very kind words. It's an absolute pleasure looking after your stepfather.

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Review of

Grange Nursing Home

from Alison B (Daughter of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to say how impressed I am with the care that my Dad is receiving at the Grange. He has been there since November last year and all the carers and manager are so helpful.
Both myself and my sister both don't live locally so it is good that dad is looked after well which takes away the worry
from us both.

Reply from Michelle Robinson, Manager at Grange Nursing Home

Thank you for your kind words, it is a true pleasure caring for your dad.

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Review of

Grange Nursing Home

from Karen H (Daughter of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in The Grange since December 2023. The staff are all amazing, nothing too much trouble, they are caring, compassionate and go out of their way on a daily basis. My mum is safe, warm, well fed and every need is attended to. We are so happy that we found them, it is home from home with
people who show they care for her when we cannot. Truly professional every single one of them.

Reply from Michelle Robinson, Manager at Grange Nursing Home

Thank you for your kind words. It is a pleasure to look after your mum.

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Review of

Grange Nursing Home

from M R (Resident) published on 11 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and supportive staff who try to care for the overall welfare of residents. The home's nursing manager is professional and approachable, looking after the best interests of all residents and coordinating their medical care. Plus, liaising with their relations and her staff, all of whom work
together efficiently. Activities for residents are organised by a dedicated member of staff. Close to shops in the centre of Heswall Wirral. Well managed and interior rooms neatly redecorated. Many thanks.

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Review of

Grange Nursing Home

from Sean C (Son of Resident) published on 15 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the core are wonderful staff who take care of Mum so well. They are attentive, engage with the residents and always have a smile. You instinctively know that the staff take an interest in the welfare of the residents.
Whenever I visit or call, the manager is always available to talk to and discuss
how Mum is doing.

Reply from Michelle Robinson, Manager at Grange Nursing Home

Hi Sean,
Thankyou for your kind words, it is a pleasure looking after your mum.

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Review of

Grange Nursing Home

from Vivien B (Resident) published on 29 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially, I was nervous about any care home setting, but those feelings disappeared when I came here. The staff are professional, but friendly, kind and dedicated to their work. Personal care is taken seriously, and done regularly to ensure that potential skin problems are avoided. Occasionally, I
attend hospital appointments, and when I return here I am assured of a warm welcome. My room is comfortable, kept clean, tidy and it's good to have one or two favourite pictures on the wall. The food is varied and sufficient (I enjoy my meals!), but the correct amount for someone like myself with mobility problems. I always feel relaxed in the congenial atmosphere, and in my view, this is because all those who work here are indeed special people.

Reply from Michelle Robinson, Manager at Grange Nursing Home

Thank you for your lovely review, it is much appreciated.

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Review of

Grange Nursing Home

from Judy G (Daughter of Resident) published on 19 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly whenever we visit my mum. She seems to be settling in quite well so far. She has dementia which affects her memory and moods quite badly but she has been happy and pleasant whenever we visit.
On the downside, due to the nature of the home and it's residents, there aren't many people
who my mum can have full conversations with so hopefully the staff will keep her mind going.

Reply from Michelle Robinson, Manager at Grange Nursing Home

Thank you for your lovely review, your mum has a lovely relationship with all the staff and its a pleasure to see.

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Review of

Grange Nursing Home

from J B (Daughter of Resident) published on 19 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled in well and I feel that she is well looked after.
The staff are all very approachable and friendly and have good relationships with the residents and families.

Reply from Michelle Robinson, Manager at Grange Nursing Home

Thank you for your lovely feedback, it's our pleasure.

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Review of

Grange Nursing Home

from Jennie A (Friend of Resident) published on 18 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always feel welcome, the home is always clean and tidy. My friend is very happy and settled. He's always tidy, well fed and looked after. Any problems I find them really easy to talk to. The manager is very helpful.

Reply from Michelle Robinson, Manager at Grange Nursing Home

Thank you for your lovely review, it's a pleasure.

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Review of

Grange Nursing Home

from Suzanne T (Daughter of Resident) published on 16 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t express enough how my mother is made to feel a part of the family rather than a resident at this home. I always attend unannounced and have heard her laughing and chatting in her room with the staff. They are very respectful and always take the time to check she is happy. They have always communicated
with the utmost discretion with me if they have had concerns about my mother’s wellbeing. Special mention has to be made about the meals served. I’ve been told they are always tasty and my mum is often offered seconds which is proof of how good they are. I can’t fault the staff there at all as they do genuinely care and are always approachable. Would love to name some individuals but they are all lovely genuine friendly people and very welcoming to visitors. The Christmas party was brilliant too.

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Review of

Grange Nursing Home

from Mark S (Son of Resident) published on 13 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at the Grange Nursing Home are welcoming, pleasant, friendly and hard working.
My dad (eighty-eight) gets on well with all the staff and I feel that his demeanour has improved now that he is receiving the care he needs.
I know that the care home has struggled with staff vacancies, as
has the whole care sector but the staff have stepped up to maintain the care levels.
The Grange has a new entertainments organiser and I can see that my dad enjoys taking part in the activities and appreciates the efforts made.
The Grange is currently having refurbishments done which I am sure will give it a fresh look.
The Grange has a social media page which keeps me up to date on days I cannot get to visit.

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Review of

Grange Nursing Home

from Margaret C (Wife of Resident) published on 6 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is with some regret that my husband has had to be transferred to another nursing home due to his deteriorating illness. His 3-year stay has been a struggle for him but the staff have been continually caring and compassionate and I cannot thank them all enough.
The home has recently been taken over
by a new manageress, who has worked there for a number of years, and I have found her to be very helpful and wish her well in her new role.

Reply from Vikki Cain, Regional Manager at Grange Nursing Home

Margaret, thank you very much for the lovely words. Your husband will be very missed by everybody. Don't be a stranger, still pop in and visit us.

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Review of

Grange Nursing Home

from C J (Friend of Resident) published on 20 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is one amazing care home, they go above and beyond for the residents and it is so lovely to see when visiting!
The manager is so helpful with everything that needed to be done, a very approachable manner!
The care staff - wow! The things they have had to do and more are just incredible, I wouldn't
want my friend to be anywhere else but in their care!
This care home is fantastic and I could not recommend it anymore if I tried.

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Review of

Grange Nursing Home

from J T (Friend of Resident) published on 19 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely place, the manager was so understanding and goes out of her way to make sure all needs are met. This home has a lovely feel of home from home and the manager takes every opportunity to greet and speak with you during your visits and will always phone with any updates or news. Her nursing
skills are impeccable, she makes every single person feel cared for and loved in every way possible. Her due diligence towards these lovely people keeps them all safe and well. I feel totally confident in the manager and her staff and thank them for what they do on a daily basis. What a lovely place to live with fantastic support in all care aspects. Thank you for all that you do.

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