Care Home Owned by Rico Healthcare Ltd in Merseyside

always clean and well dressed. My husband is diabetic and his dietary needs are well catered for. His room is always clean and tidy. It is very reassuring to know that he is safe and being well looked after and that the staff will contact me if they have any concerns about him.

but overall I am happy for my mum to be there.

day and residents are encouraged to join in. Even a free salon on site in the home where they can be pampered. Couldn't recommend this home enough

the very difficult circumstances he finds himself in.

from us both.

people who show they care for her when we cannot. Truly professional every single one of them.

together efficiently. Activities for residents are organised by a dedicated member of staff. Close to shops in the centre of Heswall Wirral. Well managed and interior rooms neatly redecorated. Many thanks.

how Mum is doing.

attend hospital appointments, and when I return here I am assured of a warm welcome. My room is comfortable, kept clean, tidy and it's good to have one or two favourite pictures on the wall. The food is varied and sufficient (I enjoy my meals!), but the correct amount for someone like myself with mobility problems. I always feel relaxed in the congenial atmosphere, and in my view, this is because all those who work here are indeed special people.

who my mum can have full conversations with so hopefully the staff will keep her mind going.

with the utmost discretion with me if they have had concerns about my mother’s wellbeing. Special mention has to be made about the meals served. I’ve been told they are always tasty and my mum is often offered seconds which is proof of how good they are. I can’t fault the staff there at all as they do genuinely care and are always approachable. Would love to name some individuals but they are all lovely genuine friendly people and very welcoming to visitors. The Christmas party was brilliant too.

has the whole care sector but the staff have stepped up to maintain the care levels.
The Grange has a new entertainments organiser and I can see that my dad enjoys taking part in the activities and appreciates the efforts made.
The Grange is currently having refurbishments done which I am sure will give it a fresh look.
The Grange has a social media page which keeps me up to date on days I cannot get to visit.

by a new manageress, who has worked there for a number of years, and I have found her to be very helpful and wish her well in her new role.

want my friend to be anywhere else but in their care!
This care home is fantastic and I could not recommend it anymore if I tried.