Care Home Owned by Rico Healthcare Ltd in West Yorkshire

door which took on average 10 minutes for anyone to let you in after ringing 3 floors to wait for someone to let you into the unit was a toll in itself especially when you have an elderly person with you trying to visit a loved one.
I checked her room regularly to walking in one day with a strong smell of urine in the bedroom, after investigation I found a used incontinence pad thrown in the bottom of her wardrobe, now if I could smell this why couldn't anyone else?
There is no interaction with the residents, they are left to walk up and down the halls like they belong nowhere, they are human beings for god's sake, someone's parent, sister, brother etc not just a pound sign.

A care home needs to be welcoming and the staff happy in their individual roles. They cannot deliver excellence if they are not well supported and encouraged. There is a different feel to Springfield Grange. It has a warmth now. The walls adorn new information, doors are open and residents are able to enjoy the passing by of other visitors and staff. I met the new manager today and her enthusiasm and support of her team shone. I was impressed with her honesty and dedication to the future. Things have started to change at Springfield Grange. It is now beginning to feel like a home. Warm and safe and inviting. The improvements will take time but are so achievable and will happen.

goes hand in hand with this disease. Much love to you all, you’re doing a cracking job.

new staff of junior level. In the main, they have minimal understanding of Dementia, food and other basics. A multitude of failings, the simplest of instructions not actioned, all to dad's detriment. I'm tired of conversations, going over issues and what's wrong with no one taking accountability. I shouldn't be raising the business failings (it is a business, not a home). They fed us fake expectations. Hard enough, knowing I'll lose dad to his Dementia, but harder he has minimal stimulation and engagement daily. The experienced staff, are under pressure, a shortage of staff. Agency cover or newer staff, lacking support. Until someone turns the tide of events here, I would think twice about placing a loved one here.

staff or the fairly new staff on, many struggle to understand basic questions and not shadowed by senior staff. We were told on viewing, all the things my father-in-law would be engaging in! Access to the garden, activities, and the local coffee shop, but it's really all a load of sales talk. Now it's, he can't go in the garden, we don't have enough staff for 1x1, we hadn't asked for 1x1, what we were told is, residents can come into the garden, go to the local allotment! We should have asked which year?
He's lost 14lb in 8 weeks, only been here 9 weeks! Numerous other issues that are just basic care needs. Wouldn't want anyone to go through this level of stress. Failings start at the managerial level.

stone in weight in 8 weeks making her very frail.
My mum had falls and we asked for a pressure mat at the side of her bed to alert staff she was mobile.
My mum is now in hospital with a fractured hip and won’t be returning. Social workers are aware of our concerns.
The floor is dirty and food and urine are often left until the next day for the cleaner to clean up.
When we passed our concerns to the seniors they were never passed on to higher level staff. We are still waiting for a SALTS referral 10 weeks later.

excellent. Overall, I am happy with the care mam is receiving. The only downside was the décor- very plain and clinical looking, but the new owners are combatting this.

and staff enough. Everyone gives 100% commitment to the care and comfort of the residents (and the relatives).