Care Homes Owned by Rico Healthcare Ltd in Warwickshire

Our family will be forever grateful for the love, compassion and dignity shown to our wonderful nanna, Pearl, by every member of staff at Evergreen. Moving a loved one into a care home is never easy, but from the moment she arrived, our worries disappeared. She was treated with warmth, respect and genuine affection every single day. The staff took the time to know her as a person and cared not only for her, but for our whole family. Seeing the same kindness shown to every resident gave us great comfort. One of our most treasured memories is how the team celebrated her 100th birthday by decorating the room, bringing a birthday cake, singing to her and making our family and friends feel so welcome. Their thoughtfulness and compassion meant the world to us. Losing our nanna has left a huge hole in our family, but we are forever grateful she spent her final months in such loving and caring hands. Thank you for everything.

Making the decision to move our Nan into a care home was incredibly difficult, but choosing Evergreen was one of the best decisions we made. From my first unannounced visit, I saw residents out of bed, socialising and enjoying activities, showing this was everyday life, not just for visitors. Although our Nan had been bedbound for years, the staff encouraged her to join in and brought joy back into her life. They even played her favourite music without anyone asking, simply because they cared. Nothing was ever too much trouble, from changing her mattress and keeping her comfortable to doing her hair and treating her with dignity. They also welcomed our family to celebrate her 100th birthday, creating memories we'll treasure forever. Our Nan was genuinely happy there, and the kindness shown to both her and our family, right through to collecting her belongings after she passed away, is something we will never forget. Thank you.

My father was fast tracked to Evergreen Manor in April 2024. Our family repeatedly raised serious concerns about his care, including failures to monitor his health, poor communication, lack of hydration support, delayed medical attention, and unprofessional behaviour from some staff members. We also witnessed distressing comments and behaviour towards vulnerable residents, which we reported, but felt our concerns were not properly addressed. Some carers were kind and compassionate, however the overall experience left our family deeply upset and disappointed. I visited my father almost every day for 18 months and witnessed ongoing issues that could not be identified during a short inspection from CQC recently. Staff are naturally likely to be on their best behaviour when they know the CQC are attending and be advised that some social media reviews have been written by staff.

Efficient, Polite, Hard Working, always with a smile and very professional, there is nothing I can complain about.

The on site leadership by the managers again was first class, this is a very good Care Home and I hope you will continue to look after the management and all of the staff.

Before choosing Evergreen, we viewed numerous other homes, but the moment we walked in we immediately felt a welcoming and caring atmosphere. One thing that really stood out to us was being told we could visit Mum at any time day or night, which gave us great reassurance.

Mum was a resident for 18 months, and throughout her time there the staff consistently went above and beyond with the care, kindness, and respect they showed her. Nothing was ever too much trouble. There were always plenty of food choices, and a comforting cup of tea was never far away.

Many thanks

...And that is what matters most to me.

My dad was at this care home for 1& months on an end of life pathway. During his time at the home, I observed issues e.g., lack of personal attention, poor communication from staff, delays in responding to his needs, hygiene concerns, or inadequate medical care. This home has recently had a CQC inspection and although deemed good I still want others to know of the matters that caused both my dad and our family unnecessary stress and worry. What made this particularly upsetting was loss of trust in the care provided. Despite raising concerns with staff, we felt that issues were not taken seriously, communication was poor, or promises were not followed through. I cannot recommend this place to anyone who wants their loved one to be treated with respect, compassion, and quality of care they deserve.

Staff are very good and put up with a lot from residents. Clothes are cleaned and put away. I need help with toilet facilities and I get good help from the carers. Nice place to live and good community. Activities are really good and we do all different things. Good morale. The food is very good and we get a variation on choices. My room has been decorated to my choice. We have a nice garden and sometimes have a party or BBQs. My family has always been made welcome. There is always something to do, I enjoy the dominoes and bingo. If I ever have any problems or worries I can approach staff and they will make it better for me. When there's sports on we all get together to watch. I like film night with popcorn.

My sister has been a resident since September 2024 at Evergreen since having a bad fall at her previous home and now receives nursing care. I have found all staff members very polite and helpful with her needs which are quite complex. She has a lovely comfortable room and has been much happier since she has been there.

My Dad has been here for about 4 months now. I am very happy that he is looked after here. Most of the staff are really friendly, helpful and patient. Especially the carers and the front desk. My Dad is not the easiest of persons, stubborn, moody, comes across rude sometimes. They all try their best with him, even though he has selective hearing too. I hope he learns to be more at peace and grateful in his last year.... Or 10!.

We are so grateful as a family for the wonderful support and care we received from all staff while our wonderful mom was with you. Forever grateful for your support and kindness. Our mom was a resident with you for the last 8 months and we cannot thank you enough for all the encouragement you gave us all. You are all heroes without capes.

We were nervous at first and did not know what to expect, but the the staff and management alike were assuring and attentive. We are so, so happy with our choice and just so happy to see Dad well cared for.

In April my father was offered a place at Platinum Nursing Care on an end-of-life pathway. My father and I were shown around by a lovely member of staff who took great pride in discussing the home and where my father would stay. Consequently, we were both impressed and likewise my father's stay was first-class in all areas. My father received dignity, respect and compassion from all members of staff. Sadly my father passed away on the 15th of August. The send-off by the home and collection by the funeral directors was very special.

Thank you to all the staff and management for providing a pleasant and safe environment for my father's last weeks in this world. Even after his passing, the serene environment they created in his room was such that my wife and I could easily say goodbye to my father. For clarity, I have not commented on the value for money section as the placement was NHS funded; however, trying to put a price on the dignity and respect we all received would be difficult to do.

From the front of office staff to the head cook and carers, they were all wonderful and went above and beyond to accommodate.

I find that this care home is an excellent residence for my mother. All of the staff are extremely caring and treat my mother with dignity. We as a family visit on a regular basis and nothing is too much trouble for any member of staff. We are always greeted with a positive manner, clearly covering all of the requirements that are required to visit the site. Everywhere in the home is always clean and tidy and we feel very pleased that my mother is being looked after so well in later life.

Residents are sometimes entertained by visiting entertainers or have Bingo sessions all of which are very popular.

I have found the staff and management very kind and helpful. They all loved my sister. She sadly passed last Friday 24/02/23. I am eternally grateful for her care.

Platinum Nursing Care provided care for my mother that was of such a high standard. Mum was always treated with respect, kindness and dignity. The staff, without exception, treated the family with kindness. Platinum Nursing Care is a happy, clean and caring environment, which is well-led and has a loving ethos. Thank you so much, Platinum Nursing Care.

I would recommend Platinum Nursing Care to everyone who needs really good professional care.