Rico Healthcare Ltd in Warwickshire | 1 Care Home

Review of
Evergreen Manor
from Chris W (Friend of Resident) published on 19 January 2026 Submitted via Website • Report

Overall Experience

I've worked in care over 30 years, and Evergreen Manor is a fabulous home, run with love and care..
My friend came to this facility a few months ago.
I have always been greeted with smiles on the faces of staff, everyone makes you feel so welcome. Nothing is too much trouble for fantastic carers

and nurses. When i need anything or assistance for my friend, i get it.
Jenny the manager is kind, understanding and offers words of comfort, will take time to listen and offer advice. Office staff always check with me to keep me up to date.
i know my friend has made a few friends there ...
she tells she is happy.
...And that is what matters most to me.

Reply from Jennifer Evans, Registered Manager at Evergreen ManorThank you so much for taking the time to share such a thoughtful and heartfelt review. Your kind words mean a great deal to all of us at Evergreen. We are especially pleased to hear that your friend is settled, happy, and has formed new friendships since joining us - her wellbeing and happiness are always our top priority. It means a great deal to us to know that the care, support, and welcoming environment at Evergreen are making a positive difference for both residents and their loved ones.

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Review of
Evergreen Manor
from J Y (Daughter of Resident) published on 11 September 2025 Submitted via Website • Report

Overall Experience

My dad was at this care home for 1& months on an end of life pathway. During his time at the home, I observed issues e.g., lack of personal attention, poor communication from staff, delays in responding to his needs, hygiene concerns, or inadequate medical care. This home has recently had a CQC inspection

and although deemed good I still want others to know of the matters that caused both my dad and our family unnecessary stress and worry. What made this particularly upsetting was loss of trust in the care provided. Despite raising concerns with staff, we felt that issues were not taken seriously, communication was poor, or promises were not followed through. I cannot recommend this place to anyone who wants their loved one to be treated with respect, compassion, and quality of care they deserve.

Reply from Philip, Director at Evergreen ManorWe are sorry that you feel disappointed with aspects of your father's care. End-of-life support is one of the most sensitive responsibilities we hold, and our team works hard to provide dignity, compassion, and professionalism to every resident and their family. It is important to state that the concerns you raised were reviewed by the Care Quality Commission, the Local Authority, and other relevant bodies. None of these agencies found evidence to support the allegations made. Our most recent CQC inspection rated the service as Good, which is an independent confirmation of the quality of care we provide. While we always reflect on feedback to identify opportunities to learn, we cannot agree with the suggestion that the care delivered was lacking in respect or compassion. We remain confident in the professionalism of our staff and in the standards of care provided at our home.

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Review of
Evergreen Manor
from J F (Resident) published on 21 July 2025 Submitted via Website • Report

Overall Experience

Staff are very good and put up with a lot from residents. Clothes are cleaned and put away. I need help with toilet facilities and I get good help from the carers. Nice place to live and good community. Activities are really good and we do all different things. Good morale. The food is very good and

we get a variation on choices. My room has been decorated to my choice. We have a nice garden and sometimes have a party or BBQs. My family has always been made welcome. There is always something to do, I enjoy the dominoes and bingo. If I ever have any problems or worries I can approach staff and they will make it better for me. When there's sports on we all get together to watch. I like film night with popcorn.

Reply from Jennifer Evans, Registered Manager at Evergreen ManorThank you for taking the time to leave a review. It is always lovely to have such positive feedback from a resident.

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Review of
Evergreen Manor
from Ray C (Brother of Resident) published on 18 July 2025 Submitted via Website • Report

Overall Experience

My sister has been a resident since September 2024 at Evergreen since having a bad fall at her previous home and now receives nursing care. I have found all staff members very polite and helpful with her needs which are quite complex. She has a lovely comfortable room and has been much happier since

she has been there.

Reply from Jennifer Evans, Registered Manager at Evergreen ManorThank you for leaving us such a lovely review. Your sister is a pleasure to look after.

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Review of
Evergreen Manor
from Katie J (Daughter of Resident) published on 10 July 2025 Submitted via Website • Report

Overall Experience

My Dad has been here for about 4 months now. I am very happy that he is looked after here. Most of the staff are really friendly, helpful and patient. Especially the carers and the front desk. My Dad is not the easiest of persons, stubborn, moody, comes across rude sometimes. They all try their best

with him, even though he has selective hearing too. I hope he learns to be more at peace and grateful in his last year.... Or 10!.

Reply from Jennifer Evans, Registered Manager at Evergreen ManorThank you for taking the time to write a review for Evergreen Manor.

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Review of
Evergreen Manor
from Pauline R (Daughter of Resident) published on 6 December 2024 Submitted via Website • Report

Overall Experience

We are so grateful as a family for the wonderful support and care we received from all staff while our wonderful mom was with you. Forever grateful for your support and kindness. Our mom was a resident with you for the last 8 months and we cannot thank you enough for all the encouragement you gave us

all. You are all heroes without capes.

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Review of
Evergreen Manor
from Andy T (Son of Resident) published on 14 March 2024 Submitted via Website • Report

Overall Experience

We were nervous at first and did not know what to expect, but the the staff and management alike were assuring and attentive. We are so, so happy with our choice and just so happy to see Dad well cared for.

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Review of
Evergreen Manor
from Adam C (Son of Resident) published on 3 October 2023 Submitted via Postal Card • Report

Overall Experience

In April my father was offered a place at Platinum Nursing Care on an end-of-life pathway. My father and I were shown around by a lovely member of staff who took great pride in discussing the home and where my father would stay. Consequently, we were both impressed and likewise my father's stay was

first-class in all areas. My father received dignity, respect and compassion from all members of staff. Sadly my father passed away on the 15th of August. The send-off by the home and collection by the funeral directors was very special.

Reply from Tracey Slater, Reception Manager at Evergreen ManorThank you so much for your review, your father was a lovely gentleman, and a pleasure to care for.

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Review of
Evergreen Manor
from Steve D (Son of Resident) published on 25 August 2023 Submitted via Website • Report

Overall Experience

Following a diagnosis of a terminal illness, my father was discharged from the hospital into the care of Platinum. During his time at Platinum, he was shown nothing but love, care and compassion all at a level that a relative can only hope for. All the staff “knew the person inside my father” this was

something the family really valued. As a regular visitor, I was always greeted in a hospitable manner, something again that will form a lasting memory for me.
Thank you to all the staff and management for providing a pleasant and safe environment for my father's last weeks in this world. Even after his passing, the serene environment they created in his room was such that my wife and I could easily say goodbye to my father. For clarity, I have not commented on the value for money section as the placement was NHS funded; however, trying to put a price on the dignity and respect we all received would be difficult to do.

Reply from Helen Blundell, Registered Manager at Evergreen ManorThank you so much for your lovely review. Your father was a dignified gentleman who was a pleasure to know and care for. It was our privilege to look after him and support your family through a difficult time.

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Review of
Evergreen Manor
from J L (Sister of Resident) published on 6 July 2023 Submitted via Postal Card • Report

Overall Experience

From the front of office staff to the head cook and carers, they were all wonderful and went above and beyond to accommodate.

Reply from Tracey Slater, Reception Manager at Evergreen ManorThank you so much for your review, your sister was a pleasure to care for, such a lovely family, thanks again.

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Review of
Evergreen Manor
from Janet R (Daughter of Resident) published on 7 June 2023 Submitted via Website • Report

Overall Experience

I find that this care home is an excellent residence for my mother. All of the staff are extremely caring and treat my mother with dignity. We as a family visit on a regular basis and nothing is too much trouble for any member of staff. We are always greeted with a positive manner, clearly covering

all of the requirements that are required to visit the site. Everywhere in the home is always clean and tidy and we feel very pleased that my mother is being looked after so well in later life.

Reply from Tracey Slater, Reception Manager at Evergreen ManorThank you so much for your review, your mum is a pleasure to care for.

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Review of
Evergreen Manor
from Graham J (Husband of Resident) published on 12 May 2023 Submitted via Postal Card • Report

Overall Experience

During several months of visiting Platinum Nursing Care I have invariably been greeted by pleasant and caring members of staff.
I have noticed that the premises are kept spotlessly clean and have never experienced any obnoxious odours.
Meals, which are prepared on site, are tailored to individuals'

requirements,are well presented, varied and residents are offered a choice the preceding day.
Residents have the opportunity to take part occasionally in religious services.
Residents are sometimes entertained by visiting entertainers or have Bingo sessions all of which are very popular.

Reply from Helen Blundell, Registered Manager at Evergreen ManorThank you so much for your kind review.
Looking after your lovely wife is a pleasure and its always a delight to welcome you for a visit.

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Review of
Evergreen Manor
from B P (Sister of Resident) published on 21 March 2023 Submitted via Postal Card • Report

Overall Experience

I have found the staff and management very kind and helpful. They all loved my sister. She sadly passed last Friday 24/02/23. I am eternally grateful for her care.

Reply from Helen Blundell, Registered Manager at Evergreen ManorThank you for your lovely review. Looking after your sister was an absolute pleasure. We will always remember her winning "two gold medals" at the commonwealth games and having no idea what they were for, but it made her very happy. She was a delight and we loved your visits. You are always welcome to come back and see us.

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Review of
Evergreen Manor
from Susan O (Daughter of Resident) published on 19 March 2023 Submitted via Postal Card • Report

Overall Experience

Platinum Nursing Care provided care for my mother that was of such a high standard. Mum was always treated with respect, kindness and dignity. The staff, without exception, treated the family with kindness. Platinum Nursing Care is a happy, clean and caring environment, which is well-led and has a loving

ethos. Thank you so much, Platinum Nursing Care.

Reply from Helen Blundell, Registered Manager at Evergreen ManorThank you for your kind words. Your mum was a delight to look after and we were privileged to be able to care for her and your family.

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Review of
Evergreen Manor
from Kevin J (Son of Resident) published on 7 February 2023 Submitted via Website • Report

Overall Experience

Although my mum was only there for about 24 hours before she sadly passed you would of thought the staff had known her for years. The staff were not only very professional in my mum's short stay but made her, and my family, really welcome.
I would recommend Platinum Nursing Care to everyone who needs

really good professional care.

Reply from Helen Blundell, Registered Manager at Evergreen ManorThank you for your lovely review, Kevin. We're pleased that we were able to give your mum the care that she needed, and the support to you and your family, even though it was only for 24 hours.

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Review of
Evergreen Manor
from John U (Son of Resident) published on 6 February 2023 Submitted via Website • Report

Overall Experience

My elderly mother sadly had a fall in September 2000 which resulted in a hospital stay (which she nearly didn't survive) followed by over 2 years in Platinum Nursing Care. During her last few years, Mum was no longer the active, capable person I had previously known and she required a lot of care. I

must say that I always found the staff at Platinum very kind and helplful to me, other members of the family and, of course, my mother. Mum died at the end of 2022 and I miss her greatly but I'm comforted to know that she was well cared for during those last couple of years at Platinum. My niece, who is a carer by profession, visited mum at Platinum on a weekly basis (Covid allowing) and also believed Mum was being looked after well. My thanks to all the staff involved in caring for my mum.

Reply from Helen Blundell, Registered Manager at Evergreen ManorThank you for your kind words, John. Your mum was a lovely lady and is missed by everyone who knew her. She was a delight to care for and we were privileged to know her and your family.

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Review of
Evergreen Manor
from Catherine W (Daughter of Resident) published on 2 February 2023 Submitted via Website • Report

Overall Experience

My mother was at Platinum Nursing Care home for over two years and I was highly impressed. The genuine care from the staff for the residents was evident and my mother was treated with dignity and respect as well as kindness. Any concerns were dealt with quickly and nothing was too much trouble. The

home was clean and fresh and the meals were healthy and nutritious. Even during the pandemic, the staff did their very best to help us maintain contact with our mother through phone calls, video calls and window visits. The staff also provided activities for the residents, such as craft sessions and games of bingo and the residents were encouraged to interact with each other. There was a garden area where she could sit outside during good weather and admire the flowers that she loved so much. I would highly recommend Platinum Nursing Care.

Reply from Helen Blundell, Registered Manager at Evergreen ManorThank you so much for you lovely review, Catherine. It was our absolute pleasure to be able to care for your mother for such a long time. She was a beautiful soul and loved her singing, especially hymns and carols. Her yellow knitted cardigan will stay in our memory of her for a long time.
All of the staff miss her and send our best wishes to you and all of your extended family.

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Review of
Evergreen Manor
from Dawn M (Daughter of Resident) published on 28 November 2022 Submitted via Website • Report

Overall Experience

My Father was admitted to Platinum Nursing care for Palliative care, following a period of time in hospital. After an initial visit to the facility and a conversation with the manager, I made the decision for my father to be placed in their care. He was treated very well and received excellent care.

Nothing was too much trouble, and they met his needs very well. My dad was both diabetic and had a rare autoimmune condition which greatly affected his skin. He had very complex medical needs, including a lot of prescribed medication. My father was there for a short period of time, and from my personal experience, he was very well looked after. I was made very welcome and so were his visitors.
At all times staff were helpful and kind. Providing feedback and updating me on his condition. Everything was done to make my dad as comfortable as possible.
The nursing staff were attentive and met his needs, calling the doctor when needed and following medical advice. Thank you all for everything.

Reply from Helen Blundell, Registered Manager at Evergreen ManorThank you so much for your kind words. Your Father was a pleasure to care for and we hope that we made his last days as comfortable as possible.

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Review of
Evergreen Manor
from John O (Respite Resident) published on 7 October 2022 Submitted via Postal Card • Report

Overall Experience

I was only at Platinum for a few weeks, I was always treated with care and dignity. The staff were very friendly, caring and supportive. The food was good and drinks were always readily available.

Reply from Nick Horncastle, Managing Director at Evergreen ManorThank you for your review John, it was a pleasure to have you staying with us. Please call in for a cup of tea if you're passing. The residents keep asking about you. We wish you all the best.

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Review of
Evergreen Manor
from Stephen M (Son of Resident) published on 22 July 2022 Submitted via Postal Card • Report

Overall Experience

Our mother was admitted into Platinum Nursing CarePlatinum Nursing Care home during May. she was already poorly at this time and sadly one month later she passed away. During this period of time the management were fist class in every situation and the nurses and personal care was of a very high standard.

Reply from Nick Horncastle, Managing Director at Evergreen ManorThank you so much for your kind words. It was a pleasure to be able to look after your Mum, even for the short time she was with us at Platinum Nursing Care. She was extremely lucky to have such a supportive and caring family around her who clearly loved her dearly.

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Care Home Owned by Rico Healthcare Ltd in Warwickshire

Rico Healthcare Ltd Locations in Warwickshire (1)

Rico Healthcare Ltd Reviews in Warwickshire (34)

Reviews posted for members of Rico Healthcare Ltd

Evergreen Manor

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