Care Home Owned by Rico Healthcare Ltd in Warwickshire

and although deemed good I still want others to know of the matters that caused both my dad and our family unnecessary stress and worry. What made this particularly upsetting was loss of trust in the care provided. Despite raising concerns with staff, we felt that issues were not taken seriously, communication was poor, or promises were not followed through. I cannot recommend this place to anyone who wants their loved one to be treated with respect, compassion, and quality of care they deserve.

we get a variation on choices. My room has been decorated to my choice. We have a nice garden and sometimes have a party or BBQs. My family has always been made welcome. There is always something to do, I enjoy the dominoes and bingo. If I ever have any problems or worries I can approach staff and they will make it better for me. When there's sports on we all get together to watch. I like film night with popcorn.

she has been there.

with him, even though he has selective hearing too. I hope he learns to be more at peace and grateful in his last year.... Or 10!.

all. You are all heroes without capes.

first-class in all areas. My father received dignity, respect and compassion from all members of staff. Sadly my father passed away on the 15th of August. The send-off by the home and collection by the funeral directors was very special.

something the family really valued. As a regular visitor, I was always greeted in a hospitable manner, something again that will form a lasting memory for me.
Thank you to all the staff and management for providing a pleasant and safe environment for my father's last weeks in this world. Even after his passing, the serene environment they created in his room was such that my wife and I could easily say goodbye to my father. For clarity, I have not commented on the value for money section as the placement was NHS funded; however, trying to put a price on the dignity and respect we all received would be difficult to do.

all of the requirements that are required to visit the site. Everywhere in the home is always clean and tidy and we feel very pleased that my mother is being looked after so well in later life.

requirements,are well presented, varied and residents are offered a choice the preceding day.
Residents have the opportunity to take part occasionally in religious services.
Residents are sometimes entertained by visiting entertainers or have Bingo sessions all of which are very popular.

ethos. Thank you so much, Platinum Nursing Care.

really good professional care.

must say that I always found the staff at Platinum very kind and helplful to me, other members of the family and, of course, my mother. Mum died at the end of 2022 and I miss her greatly but I'm comforted to know that she was well cared for during those last couple of years at Platinum. My niece, who is a carer by profession, visited mum at Platinum on a weekly basis (Covid allowing) and also believed Mum was being looked after well. My thanks to all the staff involved in caring for my mum.

home was clean and fresh and the meals were healthy and nutritious. Even during the pandemic, the staff did their very best to help us maintain contact with our mother through phone calls, video calls and window visits. The staff also provided activities for the residents, such as craft sessions and games of bingo and the residents were encouraged to interact with each other. There was a garden area where she could sit outside during good weather and admire the flowers that she loved so much. I would highly recommend Platinum Nursing Care.

Nothing was too much trouble, and they met his needs very well. My dad was both diabetic and had a rare autoimmune condition which greatly affected his skin. He had very complex medical needs, including a lot of prescribed medication. My father was there for a short period of time, and from my personal experience, he was very well looked after. I was made very welcome and so were his visitors.
At all times staff were helpful and kind. Providing feedback and updating me on his condition. Everything was done to make my dad as comfortable as possible.
The nursing staff were attentive and met his needs, calling the doctor when needed and following medical advice. Thank you all for everything.