Submit a Review for Folkestone Care Centre
52-56 Shorncliffe Road, Folkestone, CT20 2NB
View Full Details of Folkestone Care CentreLatest Reviews for Folkestone Care Centre
04 November 2025
a fabulous caring environment, the staff go above and beyond beyond to be caring and helpful to both residents and family of residents. exceptional range of activities to those willing or wanting to join in with them ! wide range of meals daily available , cleanliness is second to none ! decor is relaxing and homily , the empathy and enthusiasm on different occasions shown to both residents and family members is admirable , no ask is too big , thank you so much for keeping my gma safe and happy !
17 October 2025
Mum has been at the care home for just over a year and we were apprehensive at the beginning mum at first didn't settle but within a couple of weeks she had with the help of all the brilliant staff we can not fault any of them they are all helpful and very caring to mum she is a quiet person does not say a lot but they get her involved with the activities especially stephen who gets them all involved and always gets mum to join in her room is very well maintained and clean mum does not eat alot but they make sure she has enough and they encourage her to eat we are always informed if anything is concerning them about mum which is very much appreciated so overall we are very happy and have every confidence with all concerned thank you all.
17 October 2025
My dad has been a resident of Folkestone Care Centre for 6 months now. I cannot fault the care and compassion he receives from all staff he is thriving. The staff are friendly with all visitors and communicate with family members which is essential from all perspectives. The planned activities agenda is excellent along with entertaiment for the residents. 5* for this care home without a doubt.
15 October 2025
My husband has been in Folkestone Care Home for 4 months. He was very poorly when he arrived but after the care and support he has experienced there he is a different person. The staff - carers, nurses, domestics - all are amazing - and they care! Nothing is too much trouble and they go the extra mile to support their residents and make them happy. The Wellbeing team are also amazing - they make sure the residents are stimulated and entertained - they all care very much about looking after the residents. My husband now regularly takes part in activities and feels part of the community. The building and garden areas are bright and attractive and are always spotlessly clean. I cannot fault the place - they have made such a difference to the lives of both of us and i will always be extremely appreciative.
12 August 2025
Since mum entered the Folkestone Care Centre, my life and hers have improved immeasurably. I am free, after 9 years of worry, from the stress of providing inadequate caring support at home. I know that Mum will get the best possible surveillance and care that when problems (often) occur, I will be informed and consulted. Top marks to FCC!
01 August 2025
The staff are amazing. The place is beautiful and it's clean. Variety of activities.
29 July 2025
My mum has been here for some time now and is very happy and well cared for. All the staff at every level are well trained, friendly, helpful, caring and kind. Nothing is too much trouble, from food to social activities and caring for physical needs and nursing care. I am kept well informed and am a regular visitor. I would score this home 10/10.
18 July 2025
My mother has been here for a year after an accident.The staff were excellent in guiding us through the process of becoming a resident. My mother settled in very quickly and has made friends. She makes a point of joining in all the activities and likes to be able to invite the family over for a visit or to one of the open days. She comments on the caring attitude of the staff and has formed quite a bond with several of them.
17 July 2025
My husband has been at the Folkestone Care Centre for 6 months now. I visit him daily in the afternoons. His room is always clean, and the bathroom is spotless. The food is excellent and catered for individual tastes too. All the staff are patient, kind and considerate. There are daily activities, and there is a quiet lounge and library to chill out. I am kept up to date with his medical care. My husband settled in quickly without fuss; it is now his home and haven. He is content, and I am happy.
10 July 2025
We were impressed with how comfortable and welcoming this care centre was. All the staff we have encountered, without exception, have been friendly, welcoming, kind and very professional. My mother settled in quickly and easily here and loves it. Everyone has taken great care of her, and she is fond of all the staff. We have nothing but praise for this excellent place, and we so enjoy visiting as it's so welcoming and the decor is of a high standard.
01 July 2025
My mother recently spent 3 1/2 months at Folkestone Care Centre after being diagnosed with terminal cancer. The home is beautiful, kept spotless and spacious, with a lovely view. The care staff work over and above to look after my lovely mum til her last day. They also supported me and my family till her last day. A huge thank you to everyone there. I would recommend this place to anyone needing residential care.
26 May 2025
My aunt had periodic respite care, followed by 2 years of residential nursing care. At all times she was looked after by a caring, friendly staff - this included the welfare team, those who carried out the more mundane daily tasks, as well as the nursing staff. Liaison with her GP was very good on the care centre's part.
14 April 2025
I will always be extremely grateful for the care my father received at Folkestone Care Home. Throughout his stay his stay he was treated with great kindness and dignity. Nothing was too much trouble. The staff at all levels were always courteous, kind and caring. I was always welcomed calmly and kept informed of any issues. His room was beautifully decorated and spotlessly clean. I would have no hesitation in recommend this care centre.
27 February 2025
As a family we could not have asked for a better standard of care. My father-in-law was treated with respect, kindness and consideration throughout. Every single person went above and beyond what was expected of them. Thank you.
19 February 2025
Folkestone Care Centre is extremely friendly and professional. The staff are both polite and hardworking and make both mum's and my experience at the centre very comfortable. Mum's room is always very clean well maintained and homely. Communicating with staff at all levels is easy and they keep me informed of all situations concerning mum. The food is good and the hospitality towards visitors is exceptional too. Considering the nature of care and numbers involved an excellent family experience is maintained.
29 January 2025
All the staff are very friendly and approachable. The residents are all well cared for with kindness and understanding. I was very impressed when I witnessed an emergency drill taking place everyone reacted with speed and efficiency and without panic.
22 November 2024
My father is currently residing at Folkestone Care Centre, he has been there since May, I have always found the home to be extremely clean, in every area, and the staff always make me feel welcome when I arrive to visit, nothing is too much trouble. There are plenty of activities for the residents and we have been to the family events such as the BBQ. Looking forward to the Christmas Lunch.
12 November 2024
The Care Centre is always well run and my mum is very well looked after and my mum is so happy here. There are always activities going on. We went to the Macmillan Coffee Morning and we all had a good time which raised a lot of money. I would like to thank the staff very much.
10 October 2024
A fabulous event to raise funds for Macmillan, beautiful cakes and tray bakes, are truly delicious. An inclusive event provided by the well-being team and staff for residents, families, and carers all welcome. Loved the warm and friendly atmosphere on a cold September day. Thank you.
16 July 2024
I came to Folkstone Care Centre for respite care after twelve days in hospital following an infection and a fall which resulted in a loss of mobility and balance. Initially, I came for two weeks but quickly extended to four and then later a fifth week. The staff have been supportive encouraging and helpful in every way. The assistance with and attention to personal care morning and evening was very good. The food was enjoyable and nutritious and I met other residents in the dining room The overall atmosphere was that of warmth and friendliness with the informality underpinned with orderliness and organisation.
Latest Reviews for Folkestone Care Centre
04 November 2025
a fabulous caring environment, the staff go above and beyond beyond to be caring and helpful to both residents and family of residents. exceptional range of activities to those willing or wanting to join in with them ! wide range of meals daily available , cleanliness is second to none ! decor is relaxing and homily , the empathy and enthusiasm on different occasions shown to both residents and family members is admirable , no ask is too big , thank you so much for keeping my gma safe and happy !
17 October 2025
Mum has been at the care home for just over a year and we were apprehensive at the beginning mum at first didn't settle but within a couple of weeks she had with the help of all the brilliant staff we can not fault any of them they are all helpful and very caring to mum she is a quiet person does not say a lot but they get her involved with the activities especially stephen who gets them all involved and always gets mum to join in her room is very well maintained and clean mum does not eat alot but they make sure she has enough and they encourage her to eat we are always informed if anything is concerning them about mum which is very much appreciated so overall we are very happy and have every confidence with all concerned thank you all.
17 October 2025
My dad has been a resident of Folkestone Care Centre for 6 months now. I cannot fault the care and compassion he receives from all staff he is thriving. The staff are friendly with all visitors and communicate with family members which is essential from all perspectives. The planned activities agenda is excellent along with entertaiment for the residents. 5* for this care home without a doubt.
15 October 2025
My husband has been in Folkestone Care Home for 4 months. He was very poorly when he arrived but after the care and support he has experienced there he is a different person. The staff - carers, nurses, domestics - all are amazing - and they care! Nothing is too much trouble and they go the extra mile to support their residents and make them happy. The Wellbeing team are also amazing - they make sure the residents are stimulated and entertained - they all care very much about looking after the residents. My husband now regularly takes part in activities and feels part of the community. The building and garden areas are bright and attractive and are always spotlessly clean. I cannot fault the place - they have made such a difference to the lives of both of us and i will always be extremely appreciative.
12 August 2025
Since mum entered the Folkestone Care Centre, my life and hers have improved immeasurably. I am free, after 9 years of worry, from the stress of providing inadequate caring support at home. I know that Mum will get the best possible surveillance and care that when problems (often) occur, I will be informed and consulted. Top marks to FCC!
01 August 2025
The staff are amazing. The place is beautiful and it's clean. Variety of activities.
29 July 2025
My mum has been here for some time now and is very happy and well cared for. All the staff at every level are well trained, friendly, helpful, caring and kind. Nothing is too much trouble, from food to social activities and caring for physical needs and nursing care. I am kept well informed and am a regular visitor. I would score this home 10/10.
18 July 2025
My mother has been here for a year after an accident.The staff were excellent in guiding us through the process of becoming a resident. My mother settled in very quickly and has made friends. She makes a point of joining in all the activities and likes to be able to invite the family over for a visit or to one of the open days. She comments on the caring attitude of the staff and has formed quite a bond with several of them.
17 July 2025
My husband has been at the Folkestone Care Centre for 6 months now. I visit him daily in the afternoons. His room is always clean, and the bathroom is spotless. The food is excellent and catered for individual tastes too. All the staff are patient, kind and considerate. There are daily activities, and there is a quiet lounge and library to chill out. I am kept up to date with his medical care. My husband settled in quickly without fuss; it is now his home and haven. He is content, and I am happy.
10 July 2025
We were impressed with how comfortable and welcoming this care centre was. All the staff we have encountered, without exception, have been friendly, welcoming, kind and very professional. My mother settled in quickly and easily here and loves it. Everyone has taken great care of her, and she is fond of all the staff. We have nothing but praise for this excellent place, and we so enjoy visiting as it's so welcoming and the decor is of a high standard.
01 July 2025
My mother recently spent 3 1/2 months at Folkestone Care Centre after being diagnosed with terminal cancer. The home is beautiful, kept spotless and spacious, with a lovely view. The care staff work over and above to look after my lovely mum til her last day. They also supported me and my family till her last day. A huge thank you to everyone there. I would recommend this place to anyone needing residential care.
26 May 2025
My aunt had periodic respite care, followed by 2 years of residential nursing care. At all times she was looked after by a caring, friendly staff - this included the welfare team, those who carried out the more mundane daily tasks, as well as the nursing staff. Liaison with her GP was very good on the care centre's part.
14 April 2025
I will always be extremely grateful for the care my father received at Folkestone Care Home. Throughout his stay his stay he was treated with great kindness and dignity. Nothing was too much trouble. The staff at all levels were always courteous, kind and caring. I was always welcomed calmly and kept informed of any issues. His room was beautifully decorated and spotlessly clean. I would have no hesitation in recommend this care centre.
27 February 2025
As a family we could not have asked for a better standard of care. My father-in-law was treated with respect, kindness and consideration throughout. Every single person went above and beyond what was expected of them. Thank you.
19 February 2025
Folkestone Care Centre is extremely friendly and professional. The staff are both polite and hardworking and make both mum's and my experience at the centre very comfortable. Mum's room is always very clean well maintained and homely. Communicating with staff at all levels is easy and they keep me informed of all situations concerning mum. The food is good and the hospitality towards visitors is exceptional too. Considering the nature of care and numbers involved an excellent family experience is maintained.
29 January 2025
All the staff are very friendly and approachable. The residents are all well cared for with kindness and understanding. I was very impressed when I witnessed an emergency drill taking place everyone reacted with speed and efficiency and without panic.
22 November 2024
My father is currently residing at Folkestone Care Centre, he has been there since May, I have always found the home to be extremely clean, in every area, and the staff always make me feel welcome when I arrive to visit, nothing is too much trouble. There are plenty of activities for the residents and we have been to the family events such as the BBQ. Looking forward to the Christmas Lunch.
12 November 2024
The Care Centre is always well run and my mum is very well looked after and my mum is so happy here. There are always activities going on. We went to the Macmillan Coffee Morning and we all had a good time which raised a lot of money. I would like to thank the staff very much.
10 October 2024
A fabulous event to raise funds for Macmillan, beautiful cakes and tray bakes, are truly delicious. An inclusive event provided by the well-being team and staff for residents, families, and carers all welcome. Loved the warm and friendly atmosphere on a cold September day. Thank you.
16 July 2024
I came to Folkstone Care Centre for respite care after twelve days in hospital following an infection and a fall which resulted in a loss of mobility and balance. Initially, I came for two weeks but quickly extended to four and then later a fifth week. The staff have been supportive encouraging and helpful in every way. The assistance with and attention to personal care morning and evening was very good. The food was enjoyable and nutritious and I met other residents in the dining room The overall atmosphere was that of warmth and friendliness with the informality underpinned with orderliness and organisation.