Submit a Review for Folkestone Care Centre
52-56 Shorncliffe Road, Folkestone, CT20 2NB
View Full Details of Folkestone Care CentreLatest Reviews for Folkestone Care Centre
18 December 2025
I would not have wanted any other home to care for my mum. The staff were excellent, friendly, kind and professional. Thank you to the whole team for everything you did to make such a difficult time bearable. I would & have recommended Folkstone Care Centre.
09 December 2025
My mother has always received excellent care in the 18 months that she has been living at Folkestone Care Centre. The last month she has needed hospital treatment, and the staff have been wonderful in arranging this, providing excellent after-care and keeping the family very well informed. My mother regularly comments on the lovely, caring attitude of the staff.
02 December 2025
This is the 3rd relation that has lived here and no one wants to live in care ho,e but if you have to this is one of the best. Visitors are always made welcome, parking is good and our uncle is well looked after & any medical issues are reported to us directly.
01 December 2025
With the exception of the food, which has been consistently poor, this has been a very positive experience for my dad and our family. All of the nurses, carers, cleaning, laundry & other staff have been pleasant and caring. I have always been confident that my dad was receiving the very best care. Thank you for your care and diligence at such an important point in our lives.
26 November 2025
I have got two family members, an uncle and my mother, at this care home, and before them, my mother-in-law, who has passed. She was treated with so much care and compassion that I chose this home again for my mother. It is the best I have ever experienced; the care, cleanliness, and the staff are top notch. I would recommend it to anyone who wants the best care for their family, as they go out of their way to accommodate your wishes.
18 November 2025
Fantastic level of care for our mum. Staff are always helpful and very approachable. Mum feels safe and secure.
04 November 2025
a fabulous caring environment, the staff go above and beyond beyond to be caring and helpful to both residents and family of residents. exceptional range of activities to those willing or wanting to join in with them ! wide range of meals daily available , cleanliness is second to none ! decor is relaxing and homily , the empathy and enthusiasm on different occasions shown to both residents and family members is admirable , no ask is too big , thank you so much for keeping my gma safe and happy !
17 October 2025
Mum has been at the care home for just over a year and we were apprehensive at the beginning mum at first didn't settle but within a couple of weeks she had with the help of all the brilliant staff we can not fault any of them they are all helpful and very caring to mum she is a quiet person does not say a lot but they get her involved with the activities especially stephen who gets them all involved and always gets mum to join in her room is very well maintained and clean mum does not eat alot but they make sure she has enough and they encourage her to eat we are always informed if anything is concerning them about mum which is very much appreciated so overall we are very happy and have every confidence with all concerned thank you all.
17 October 2025
My dad has been a resident of Folkestone Care Centre for 6 months now. I cannot fault the care and compassion he receives from all staff he is thriving. The staff are friendly with all visitors and communicate with family members which is essential from all perspectives. The planned activities agenda is excellent along with entertaiment for the residents. 5* for this care home without a doubt.
15 October 2025
My husband has been in Folkestone Care Home for 4 months. He was very poorly when he arrived but after the care and support he has experienced there he is a different person. The staff - carers, nurses, domestics - all are amazing - and they care! Nothing is too much trouble and they go the extra mile to support their residents and make them happy. The Wellbeing team are also amazing - they make sure the residents are stimulated and entertained - they all care very much about looking after the residents. My husband now regularly takes part in activities and feels part of the community. The building and garden areas are bright and attractive and are always spotlessly clean. I cannot fault the place - they have made such a difference to the lives of both of us and i will always be extremely appreciative.
12 August 2025
Since mum entered the Folkestone Care Centre, my life and hers have improved immeasurably. I am free, after 9 years of worry, from the stress of providing inadequate caring support at home. I know that Mum will get the best possible surveillance and care that when problems (often) occur, I will be informed and consulted. Top marks to FCC!
01 August 2025
The staff are amazing. The place is beautiful and it's clean. Variety of activities.
29 July 2025
My mum has been here for some time now and is very happy and well cared for. All the staff at every level are well trained, friendly, helpful, caring and kind. Nothing is too much trouble, from food to social activities and caring for physical needs and nursing care. I am kept well informed and am a regular visitor. I would score this home 10/10.
17 July 2025
My husband has been at the Folkestone Care Centre for 6 months now. I visit him daily in the afternoons. His room is always clean, and the bathroom is spotless. The food is excellent and catered for individual tastes too. All the staff are patient, kind and considerate. There are daily activities, and there is a quiet lounge and library to chill out. I am kept up to date with his medical care. My husband settled in quickly without fuss; it is now his home and haven. He is content, and I am happy.
10 July 2025
We were impressed with how comfortable and welcoming this care centre was. All the staff we have encountered, without exception, have been friendly, welcoming, kind and very professional. My mother settled in quickly and easily here and loves it. Everyone has taken great care of her, and she is fond of all the staff. We have nothing but praise for this excellent place, and we so enjoy visiting as it's so welcoming and the decor is of a high standard.
01 July 2025
My mother recently spent 3 1/2 months at Folkestone Care Centre after being diagnosed with terminal cancer. The home is beautiful, kept spotless and spacious, with a lovely view. The care staff work over and above to look after my lovely mum til her last day. They also supported me and my family till her last day. A huge thank you to everyone there. I would recommend this place to anyone needing residential care.
26 May 2025
My aunt had periodic respite care, followed by 2 years of residential nursing care. At all times she was looked after by a caring, friendly staff - this included the welfare team, those who carried out the more mundane daily tasks, as well as the nursing staff. Liaison with her GP was very good on the care centre's part.
14 April 2025
I will always be extremely grateful for the care my father received at Folkestone Care Home. Throughout his stay his stay he was treated with great kindness and dignity. Nothing was too much trouble. The staff at all levels were always courteous, kind and caring. I was always welcomed calmly and kept informed of any issues. His room was beautifully decorated and spotlessly clean. I would have no hesitation in recommend this care centre.
27 February 2025
As a family we could not have asked for a better standard of care. My father-in-law was treated with respect, kindness and consideration throughout. Every single person went above and beyond what was expected of them. Thank you.
19 February 2025
Folkestone Care Centre is extremely friendly and professional. The staff are both polite and hardworking and make both mum's and my experience at the centre very comfortable. Mum's room is always very clean well maintained and homely. Communicating with staff at all levels is easy and they keep me informed of all situations concerning mum. The food is good and the hospitality towards visitors is exceptional too. Considering the nature of care and numbers involved an excellent family experience is maintained.
Latest Reviews for Folkestone Care Centre
18 December 2025
I would not have wanted any other home to care for my mum. The staff were excellent, friendly, kind and professional. Thank you to the whole team for everything you did to make such a difficult time bearable. I would & have recommended Folkstone Care Centre.
09 December 2025
My mother has always received excellent care in the 18 months that she has been living at Folkestone Care Centre. The last month she has needed hospital treatment, and the staff have been wonderful in arranging this, providing excellent after-care and keeping the family very well informed. My mother regularly comments on the lovely, caring attitude of the staff.
02 December 2025
This is the 3rd relation that has lived here and no one wants to live in care ho,e but if you have to this is one of the best. Visitors are always made welcome, parking is good and our uncle is well looked after & any medical issues are reported to us directly.
01 December 2025
With the exception of the food, which has been consistently poor, this has been a very positive experience for my dad and our family. All of the nurses, carers, cleaning, laundry & other staff have been pleasant and caring. I have always been confident that my dad was receiving the very best care. Thank you for your care and diligence at such an important point in our lives.
26 November 2025
I have got two family members, an uncle and my mother, at this care home, and before them, my mother-in-law, who has passed. She was treated with so much care and compassion that I chose this home again for my mother. It is the best I have ever experienced; the care, cleanliness, and the staff are top notch. I would recommend it to anyone who wants the best care for their family, as they go out of their way to accommodate your wishes.
18 November 2025
Fantastic level of care for our mum. Staff are always helpful and very approachable. Mum feels safe and secure.
04 November 2025
a fabulous caring environment, the staff go above and beyond beyond to be caring and helpful to both residents and family of residents. exceptional range of activities to those willing or wanting to join in with them ! wide range of meals daily available , cleanliness is second to none ! decor is relaxing and homily , the empathy and enthusiasm on different occasions shown to both residents and family members is admirable , no ask is too big , thank you so much for keeping my gma safe and happy !
17 October 2025
Mum has been at the care home for just over a year and we were apprehensive at the beginning mum at first didn't settle but within a couple of weeks she had with the help of all the brilliant staff we can not fault any of them they are all helpful and very caring to mum she is a quiet person does not say a lot but they get her involved with the activities especially stephen who gets them all involved and always gets mum to join in her room is very well maintained and clean mum does not eat alot but they make sure she has enough and they encourage her to eat we are always informed if anything is concerning them about mum which is very much appreciated so overall we are very happy and have every confidence with all concerned thank you all.
17 October 2025
My dad has been a resident of Folkestone Care Centre for 6 months now. I cannot fault the care and compassion he receives from all staff he is thriving. The staff are friendly with all visitors and communicate with family members which is essential from all perspectives. The planned activities agenda is excellent along with entertaiment for the residents. 5* for this care home without a doubt.
15 October 2025
My husband has been in Folkestone Care Home for 4 months. He was very poorly when he arrived but after the care and support he has experienced there he is a different person. The staff - carers, nurses, domestics - all are amazing - and they care! Nothing is too much trouble and they go the extra mile to support their residents and make them happy. The Wellbeing team are also amazing - they make sure the residents are stimulated and entertained - they all care very much about looking after the residents. My husband now regularly takes part in activities and feels part of the community. The building and garden areas are bright and attractive and are always spotlessly clean. I cannot fault the place - they have made such a difference to the lives of both of us and i will always be extremely appreciative.
12 August 2025
Since mum entered the Folkestone Care Centre, my life and hers have improved immeasurably. I am free, after 9 years of worry, from the stress of providing inadequate caring support at home. I know that Mum will get the best possible surveillance and care that when problems (often) occur, I will be informed and consulted. Top marks to FCC!
01 August 2025
The staff are amazing. The place is beautiful and it's clean. Variety of activities.
29 July 2025
My mum has been here for some time now and is very happy and well cared for. All the staff at every level are well trained, friendly, helpful, caring and kind. Nothing is too much trouble, from food to social activities and caring for physical needs and nursing care. I am kept well informed and am a regular visitor. I would score this home 10/10.
17 July 2025
My husband has been at the Folkestone Care Centre for 6 months now. I visit him daily in the afternoons. His room is always clean, and the bathroom is spotless. The food is excellent and catered for individual tastes too. All the staff are patient, kind and considerate. There are daily activities, and there is a quiet lounge and library to chill out. I am kept up to date with his medical care. My husband settled in quickly without fuss; it is now his home and haven. He is content, and I am happy.
10 July 2025
We were impressed with how comfortable and welcoming this care centre was. All the staff we have encountered, without exception, have been friendly, welcoming, kind and very professional. My mother settled in quickly and easily here and loves it. Everyone has taken great care of her, and she is fond of all the staff. We have nothing but praise for this excellent place, and we so enjoy visiting as it's so welcoming and the decor is of a high standard.
01 July 2025
My mother recently spent 3 1/2 months at Folkestone Care Centre after being diagnosed with terminal cancer. The home is beautiful, kept spotless and spacious, with a lovely view. The care staff work over and above to look after my lovely mum til her last day. They also supported me and my family till her last day. A huge thank you to everyone there. I would recommend this place to anyone needing residential care.
26 May 2025
My aunt had periodic respite care, followed by 2 years of residential nursing care. At all times she was looked after by a caring, friendly staff - this included the welfare team, those who carried out the more mundane daily tasks, as well as the nursing staff. Liaison with her GP was very good on the care centre's part.
14 April 2025
I will always be extremely grateful for the care my father received at Folkestone Care Home. Throughout his stay his stay he was treated with great kindness and dignity. Nothing was too much trouble. The staff at all levels were always courteous, kind and caring. I was always welcomed calmly and kept informed of any issues. His room was beautifully decorated and spotlessly clean. I would have no hesitation in recommend this care centre.
27 February 2025
As a family we could not have asked for a better standard of care. My father-in-law was treated with respect, kindness and consideration throughout. Every single person went above and beyond what was expected of them. Thank you.
19 February 2025
Folkestone Care Centre is extremely friendly and professional. The staff are both polite and hardworking and make both mum's and my experience at the centre very comfortable. Mum's room is always very clean well maintained and homely. Communicating with staff at all levels is easy and they keep me informed of all situations concerning mum. The food is good and the hospitality towards visitors is exceptional too. Considering the nature of care and numbers involved an excellent family experience is maintained.