Submit a Review for Folkestone Care Centre
52-56 Shorncliffe Road, Folkestone, CT20 2NB
View Full Details of Folkestone Care CentreLatest Reviews for Folkestone Care Centre
12 August 2025
Since mum entered the Folkestone Care Centre, my life and hers have improved immeasurably. I am free, after 9 years of worry, from the stress of providing inadequate caring support at home. I know that Mum will get the best possible surveillance and care that when problems (often) occur, I will be informed and consulted. Top marks to FCC!
01 August 2025
The staff are amazing. The place is beautiful and it's clean. Variety of activities.
29 July 2025
My mum has been here for some time now and is very happy and well cared for. All the staff at every level are well trained, friendly, helpful, caring and kind. Nothing is too much trouble, from food to social activities and caring for physical needs and nursing care. I am kept well informed and am a regular visitor. I would score this home 10/10.
18 July 2025
My mother has been here for a year after an accident.The staff were excellent in guiding us through the process of becoming a resident. My mother settled in very quickly and has made friends. She makes a point of joining in all the activities and likes to be able to invite the family over for a visit or to one of the open days. She comments on the caring attitude of the staff and has formed quite a bond with several of them.
17 July 2025
My husband has been at the Folkestone Care Centre for 6 months now. I visit him daily in the afternoons. His room is always clean, and the bathroom is spotless. The food is excellent and catered for individual tastes too. All the staff are patient, kind and considerate. There are daily activities, and there is a quiet lounge and library to chill out. I am kept up to date with his medical care. My husband settled in quickly without fuss; it is now his home and haven. He is content, and I am happy.
10 July 2025
We were impressed with how comfortable and welcoming this care centre was. All the staff we have encountered, without exception, have been friendly, welcoming, kind and very professional. My mother settled in quickly and easily here and loves it. Everyone has taken great care of her, and she is fond of all the staff. We have nothing but praise for this excellent place, and we so enjoy visiting as it's so welcoming and the decor is of a high standard.
01 July 2025
My mother recently spent 3 1/2 months at Folkestone Care Centre after being diagnosed with terminal cancer. The home is beautiful, kept spotless and spacious, with a lovely view. The care staff work over and above to look after my lovely mum til her last day. They also supported me and my family till her last day. A huge thank you to everyone there. I would recommend this place to anyone needing residential care.
26 May 2025
My aunt had periodic respite care, followed by 2 years of residential nursing care. At all times she was looked after by a caring, friendly staff - this included the welfare team, those who carried out the more mundane daily tasks, as well as the nursing staff. Liaison with her GP was very good on the care centre's part.
14 April 2025
I will always be extremely grateful for the care my father received at Folkestone Care Home. Throughout his stay his stay he was treated with great kindness and dignity. Nothing was too much trouble. The staff at all levels were always courteous, kind and caring. I was always welcomed calmly and kept informed of any issues. His room was beautifully decorated and spotlessly clean. I would have no hesitation in recommend this care centre.
27 February 2025
As a family we could not have asked for a better standard of care. My father-in-law was treated with respect, kindness and consideration throughout. Every single person went above and beyond what was expected of them. Thank you.
19 February 2025
Folkestone Care Centre is extremely friendly and professional. The staff are both polite and hardworking and make both mum's and my experience at the centre very comfortable. Mum's room is always very clean well maintained and homely. Communicating with staff at all levels is easy and they keep me informed of all situations concerning mum. The food is good and the hospitality towards visitors is exceptional too. Considering the nature of care and numbers involved an excellent family experience is maintained.
29 January 2025
All the staff are very friendly and approachable. The residents are all well cared for with kindness and understanding. I was very impressed when I witnessed an emergency drill taking place everyone reacted with speed and efficiency and without panic.
22 November 2024
My father is currently residing at Folkestone Care Centre, he has been there since May, I have always found the home to be extremely clean, in every area, and the staff always make me feel welcome when I arrive to visit, nothing is too much trouble. There are plenty of activities for the residents and we have been to the family events such as the BBQ. Looking forward to the Christmas Lunch.
12 November 2024
The Care Centre is always well run and my mum is very well looked after and my mum is so happy here. There are always activities going on. We went to the Macmillan Coffee Morning and we all had a good time which raised a lot of money. I would like to thank the staff very much.
10 October 2024
A fabulous event to raise funds for Macmillan, beautiful cakes and tray bakes, are truly delicious. An inclusive event provided by the well-being team and staff for residents, families, and carers all welcome. Loved the warm and friendly atmosphere on a cold September day. Thank you.
16 July 2024
I came to Folkstone Care Centre for respite care after twelve days in hospital following an infection and a fall which resulted in a loss of mobility and balance. Initially, I came for two weeks but quickly extended to four and then later a fifth week. The staff have been supportive encouraging and helpful in every way. The assistance with and attention to personal care morning and evening was very good. The food was enjoyable and nutritious and I met other residents in the dining room The overall atmosphere was that of warmth and friendliness with the informality underpinned with orderliness and organisation.
04 July 2024
Once I knew my mum was going into a care home I made sure I visited it first. My first reaction was this is such a lovely place for my mum to stay The management were lovely to speak to before my mum was admitted here. Since being in the care home for almost a year now my mum's care has been second to none from all the staff nurses care assistants to the therapy staff. She is always treated with dignity. The catering has all been wonderful the food is always served hot. The reception staff are always happy to help with any enquiries. She looks forward to the variety of entertainment they have here. I am happy knowing that my mum is in safe hands here and she is well looked after. The care home is always spotlessly clean and smells clean too. I visit my mum regularly and the staff are always smiling and saying "Hello" or "Good morning" no matter how busy they are.
30 April 2024
This is a top-class establishment. I was there in respite care for twenty weeks. An abundance of staff: administrators, nurses, carers, laundresses, cleaners, hairdressers, chefs and restaurant hosts, a well-being team, maintenance crew and receptionists. Doctors are always ready to attend the home and any hospital visits are immediately arranged. Dining areas are excellent and staff always on hand to fulfil a request. Food is good, especially Sunday roast; beef, chicken, turkey, gammon or pork(belly) and vegetables galore. Not to be missed. Spacious rooms, well-lit, heated, hot and cold water, en-suite washroom, exceptional beds and cleaned daily. Vast lounges to relax and entertain. A happy place where those who have lived a full life can receive kind and thoughtful care from staff always attentive to the needs of the residents, most obviously those well-aged and often vulnerable individuals. I felt it was too posh for me, but nevertheless, actually enjoyed my stay there for here is the companionship of other residents and staff forever ready to listen and communicate with one. There is also a small garden which any resident is welcome to benefit from. No one should hesitate in accepting a place in this modern, excellently positioned home, on a broad avenue surrounded by mostly spacious detached homes. There are occasions for entertainment; regular bingo sessions with prizes, musical performances and talks from knowledgeable speakers. Daily exercise classes are given by qualified and enthusiastic trainers, creative activities and times for board games. Church services are communally undertaken. No stone is left unturned in the quest to make residents' lives peaceful and comfortable both day and night. Visitors are encouraged at all times. To recap, no family need look no further than here for constant, unstinting care than at Folkestone Care Centre.
21 March 2024
Looking after Mum after Daddy died was difficult and hard work. She broke her leg in February 2023 and was in a respite accommodation and is now at Folkestone Care Centre where she is very happy and has come to terms with the fact she will not return home. She is extremely happy with the friends that she has made and enjoys sitting in the lounge with two particular friends that she has made. Being an active knitter she has restarted this activity with purpose again since living at Folkestone Care Centre. She has many personal items in her room which allows her to feel more comfortable and settled. Find the staff to be friendly to both Mum and the family and always welcome the grandchildren. We bring one particular great-grandchild to visit and a few select friends of Mum's also enjoy seeing her when she visits and look forward to the visits.
13 March 2024
Since my mum moved to the care home, she has come out of her shell so much, she has made a lot of new friends. She has restated knitting which she hasn't done in years. We have been able to fill her room with so many of her personal things, it's like her living room. The staff are so sensitive to the resident's needs and make visitors so welcoming. She has her own hairdresser and now makes her appointment the last of the day as she loves to sit and talk to everyone. When we take Mum out there is never a rush or a time limit when she has to be back. The home and staff are a level above anything we looked at and believe other homes should be measured against the standards they have set.
Latest Reviews for Folkestone Care Centre
12 August 2025
Since mum entered the Folkestone Care Centre, my life and hers have improved immeasurably. I am free, after 9 years of worry, from the stress of providing inadequate caring support at home. I know that Mum will get the best possible surveillance and care that when problems (often) occur, I will be informed and consulted. Top marks to FCC!
01 August 2025
The staff are amazing. The place is beautiful and it's clean. Variety of activities.
29 July 2025
My mum has been here for some time now and is very happy and well cared for. All the staff at every level are well trained, friendly, helpful, caring and kind. Nothing is too much trouble, from food to social activities and caring for physical needs and nursing care. I am kept well informed and am a regular visitor. I would score this home 10/10.
18 July 2025
My mother has been here for a year after an accident.The staff were excellent in guiding us through the process of becoming a resident. My mother settled in very quickly and has made friends. She makes a point of joining in all the activities and likes to be able to invite the family over for a visit or to one of the open days. She comments on the caring attitude of the staff and has formed quite a bond with several of them.
17 July 2025
My husband has been at the Folkestone Care Centre for 6 months now. I visit him daily in the afternoons. His room is always clean, and the bathroom is spotless. The food is excellent and catered for individual tastes too. All the staff are patient, kind and considerate. There are daily activities, and there is a quiet lounge and library to chill out. I am kept up to date with his medical care. My husband settled in quickly without fuss; it is now his home and haven. He is content, and I am happy.
10 July 2025
We were impressed with how comfortable and welcoming this care centre was. All the staff we have encountered, without exception, have been friendly, welcoming, kind and very professional. My mother settled in quickly and easily here and loves it. Everyone has taken great care of her, and she is fond of all the staff. We have nothing but praise for this excellent place, and we so enjoy visiting as it's so welcoming and the decor is of a high standard.
01 July 2025
My mother recently spent 3 1/2 months at Folkestone Care Centre after being diagnosed with terminal cancer. The home is beautiful, kept spotless and spacious, with a lovely view. The care staff work over and above to look after my lovely mum til her last day. They also supported me and my family till her last day. A huge thank you to everyone there. I would recommend this place to anyone needing residential care.
26 May 2025
My aunt had periodic respite care, followed by 2 years of residential nursing care. At all times she was looked after by a caring, friendly staff - this included the welfare team, those who carried out the more mundane daily tasks, as well as the nursing staff. Liaison with her GP was very good on the care centre's part.
14 April 2025
I will always be extremely grateful for the care my father received at Folkestone Care Home. Throughout his stay his stay he was treated with great kindness and dignity. Nothing was too much trouble. The staff at all levels were always courteous, kind and caring. I was always welcomed calmly and kept informed of any issues. His room was beautifully decorated and spotlessly clean. I would have no hesitation in recommend this care centre.
27 February 2025
As a family we could not have asked for a better standard of care. My father-in-law was treated with respect, kindness and consideration throughout. Every single person went above and beyond what was expected of them. Thank you.
19 February 2025
Folkestone Care Centre is extremely friendly and professional. The staff are both polite and hardworking and make both mum's and my experience at the centre very comfortable. Mum's room is always very clean well maintained and homely. Communicating with staff at all levels is easy and they keep me informed of all situations concerning mum. The food is good and the hospitality towards visitors is exceptional too. Considering the nature of care and numbers involved an excellent family experience is maintained.
29 January 2025
All the staff are very friendly and approachable. The residents are all well cared for with kindness and understanding. I was very impressed when I witnessed an emergency drill taking place everyone reacted with speed and efficiency and without panic.
22 November 2024
My father is currently residing at Folkestone Care Centre, he has been there since May, I have always found the home to be extremely clean, in every area, and the staff always make me feel welcome when I arrive to visit, nothing is too much trouble. There are plenty of activities for the residents and we have been to the family events such as the BBQ. Looking forward to the Christmas Lunch.
12 November 2024
The Care Centre is always well run and my mum is very well looked after and my mum is so happy here. There are always activities going on. We went to the Macmillan Coffee Morning and we all had a good time which raised a lot of money. I would like to thank the staff very much.
10 October 2024
A fabulous event to raise funds for Macmillan, beautiful cakes and tray bakes, are truly delicious. An inclusive event provided by the well-being team and staff for residents, families, and carers all welcome. Loved the warm and friendly atmosphere on a cold September day. Thank you.
16 July 2024
I came to Folkstone Care Centre for respite care after twelve days in hospital following an infection and a fall which resulted in a loss of mobility and balance. Initially, I came for two weeks but quickly extended to four and then later a fifth week. The staff have been supportive encouraging and helpful in every way. The assistance with and attention to personal care morning and evening was very good. The food was enjoyable and nutritious and I met other residents in the dining room The overall atmosphere was that of warmth and friendliness with the informality underpinned with orderliness and organisation.
04 July 2024
Once I knew my mum was going into a care home I made sure I visited it first. My first reaction was this is such a lovely place for my mum to stay The management were lovely to speak to before my mum was admitted here. Since being in the care home for almost a year now my mum's care has been second to none from all the staff nurses care assistants to the therapy staff. She is always treated with dignity. The catering has all been wonderful the food is always served hot. The reception staff are always happy to help with any enquiries. She looks forward to the variety of entertainment they have here. I am happy knowing that my mum is in safe hands here and she is well looked after. The care home is always spotlessly clean and smells clean too. I visit my mum regularly and the staff are always smiling and saying "Hello" or "Good morning" no matter how busy they are.
30 April 2024
This is a top-class establishment. I was there in respite care for twenty weeks. An abundance of staff: administrators, nurses, carers, laundresses, cleaners, hairdressers, chefs and restaurant hosts, a well-being team, maintenance crew and receptionists. Doctors are always ready to attend the home and any hospital visits are immediately arranged. Dining areas are excellent and staff always on hand to fulfil a request. Food is good, especially Sunday roast; beef, chicken, turkey, gammon or pork(belly) and vegetables galore. Not to be missed. Spacious rooms, well-lit, heated, hot and cold water, en-suite washroom, exceptional beds and cleaned daily. Vast lounges to relax and entertain. A happy place where those who have lived a full life can receive kind and thoughtful care from staff always attentive to the needs of the residents, most obviously those well-aged and often vulnerable individuals. I felt it was too posh for me, but nevertheless, actually enjoyed my stay there for here is the companionship of other residents and staff forever ready to listen and communicate with one. There is also a small garden which any resident is welcome to benefit from. No one should hesitate in accepting a place in this modern, excellently positioned home, on a broad avenue surrounded by mostly spacious detached homes. There are occasions for entertainment; regular bingo sessions with prizes, musical performances and talks from knowledgeable speakers. Daily exercise classes are given by qualified and enthusiastic trainers, creative activities and times for board games. Church services are communally undertaken. No stone is left unturned in the quest to make residents' lives peaceful and comfortable both day and night. Visitors are encouraged at all times. To recap, no family need look no further than here for constant, unstinting care than at Folkestone Care Centre.
21 March 2024
Looking after Mum after Daddy died was difficult and hard work. She broke her leg in February 2023 and was in a respite accommodation and is now at Folkestone Care Centre where she is very happy and has come to terms with the fact she will not return home. She is extremely happy with the friends that she has made and enjoys sitting in the lounge with two particular friends that she has made. Being an active knitter she has restarted this activity with purpose again since living at Folkestone Care Centre. She has many personal items in her room which allows her to feel more comfortable and settled. Find the staff to be friendly to both Mum and the family and always welcome the grandchildren. We bring one particular great-grandchild to visit and a few select friends of Mum's also enjoy seeing her when she visits and look forward to the visits.
13 March 2024
Since my mum moved to the care home, she has come out of her shell so much, she has made a lot of new friends. She has restated knitting which she hasn't done in years. We have been able to fill her room with so many of her personal things, it's like her living room. The staff are so sensitive to the resident's needs and make visitors so welcoming. She has her own hairdresser and now makes her appointment the last of the day as she loves to sit and talk to everyone. When we take Mum out there is never a rush or a time limit when she has to be back. The home and staff are a level above anything we looked at and believe other homes should be measured against the standards they have set.