Folkestone Care Centre

52-56 Shorncliffe Road, Folkestone CT20 2NB
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9.8 72 Reviews
  • Folkestone Care Centre, Folkestone
The Folkestone Care Centre offers high quality nursing care, specialist dementia care and residential care.

The home has modern features and staff do their utmost to improve, sustain and enhance their residents' quality of life.
Residents' independence, privacy and dignity are prioritised.

Each resident has a tailored care plan shaped around their individual needs. They can socialise in comfortable, warm, communal areas, which includes a cinema room, garden room and lounges.

Highly trained chefs offer residents a wide range of nutritious food, catering to specific dietary needs.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care
  • Younger Adults

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 110 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1576
  • Self-Funded Residential Dementia Care: from £1666
  • Self-Funded Nursing Care: from £1816
  • Self-Funded Nursing Dementia Care: from £1906
  • RESPITE Self-Funded Residential Care: from £1786
  • RESPITE Self-Funded Residential Dementia Care: from £1876
  • RESPITE Self-Funded Nursing Care: from £2026
  • RESPITE Self-Funded Nursing Dementia Care: from £2116

nursing fees plus FNC

These prices are only a guideline, please contact Folkestone Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Genevieve Rodrigues (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (110)
  • Single Rooms with ensuite Wet Room (110)

Folkestone Care Centre Reviews (72)

Total of 72, showing 1-20
9.8

Folkestone Care Centre has a Review Score of 9.8 (9.756) out of 10, based on 25 reviews in the last 2 years. Over all time Folkestone Care Centre has 72 reviews.

Overall Experience

  • 66
  • 5
  • 1
  • 0
  • 0

Date Published

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Review from J C (Son of Resident) published on 12 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mum entered the Folkestone Care Centre, my life and hers have improved immeasurably. I am free, after 9 years of worry, from the stress of providing inadequate caring support at home. I know that Mum will get the best possible surveillance and care that when problems (often) occur, I will be informed
and consulted. Top marks to FCC!

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you, it's our privilege to care for your mum and we understand that it's important support family through any troubled times. We are here to offer peace of mind and a home from home for your loved one.

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Review from P B (Friend of Resident) published on 1 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing. The place is beautiful and it's clean. Variety of activities.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for your lovely review. We are always delighted to receive feedback and share it with our team.

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Review from Patricia L (Daughter of Resident) published on 29 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for some time now and is very happy and well cared for. All the staff at every level are well trained, friendly, helpful, caring and kind.
Nothing is too much trouble, from food to social activities and caring for physical needs and nursing care.
I am kept well informed and am
a regular visitor. I would score this home 10/10.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for taking time to write your review, I'll share your lovely comments with our team.

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Review from A M (Daughter of Resident) published on 18 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for a year after an accident.The staff were excellent in guiding us through the process of becoming a resident. My mother settled in very quickly and has made friends. She makes a point of joining in all the activities and likes to be able to invite the family over for a visit
or to one of the open days. She comments on the caring attitude of the staff and has formed quite a bond with several of them.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for your kind words, we are pleased your mum has settled in so well and delighted that she enjoys the activities and visitors joining our social events.

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Review from Anna B (Wife of Resident) published on 17 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at the Folkestone Care Centre for 6 months now. I visit him daily in the afternoons. His room is always clean, and the bathroom is spotless. The food is excellent and catered for individual tastes too. All the staff are patient, kind and considerate. There are daily activities, and
there is a quiet lounge and library to chill out. I am kept up to date with his medical care. My husband settled in quickly without fuss; it is now his home and haven. He is content, and I am happy.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for your kind comments, our team take great pride in all they do and will be delighted to know that you are happy with the care we provide and that your husband is settled and content.

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Review from Isabelle D (Daughter of Resident) published on 10 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were impressed with how comfortable and welcoming this care centre was. All the staff we have encountered, without exception, have been friendly, welcoming, kind and very professional. My mother settled in quickly and easily here and loves it. Everyone has taken great care of her, and she is fond
of all the staff. We have nothing but praise for this excellent place, and we so enjoy visiting as it's so welcoming and the decor is of a high standard.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you, we are delighted that your mother has settled in with us here at Folkestone. I'll share your comments with our team, they take great pride in all they do, and your feedback will mean a great deal.

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Review from Helen F (Daughter of Resident) published on 1 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently spent 3 1/2 months at Folkestone Care Centre after being diagnosed with terminal cancer. The home is beautiful, kept spotless and spacious, with a lovely view. The care staff work over and above to look after my lovely mum til her last day. They also supported me and my family till
her last day. A huge thank you to everyone there. I would recommend this place to anyone needing residential care.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for such kind words, it has been our privilege to care for your wonderful mum, she will be sadly missed by all the care team here at Folkestone.

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Review from J M (Nephew of Resident) published on 26 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt had periodic respite care, followed by 2 years of residential nursing care. At all times she was looked after by a caring, friendly staff - this included the welfare team, those who carried out the more mundane daily tasks, as well as the nursing staff. Liaison with her GP was very good on the
care centre's part.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for your kind words which I'll share with our care team. It has been our privilege to care for your aunt.

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Review from A S (Daughter of Resident) published on 14 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I will always be extremely grateful for the care my father received at Folkestone Care Home. Throughout his stay his stay he was treated with great kindness and dignity. Nothing was too much trouble. The staff at all levels were always courteous, kind and caring. I was always welcomed calmly and kept
informed of any issues. His room was beautifully decorated and spotlessly clean. I would have no hesitation in recommend this care centre.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for taking the time to write your review. I'll share your comments with our team, who take great pride in all they do and will value your appreciation.

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Review from D C (Daughter of Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we could not have asked for a better standard of care. My father-in-law was treated with respect, kindness and consideration throughout. Every single person went above and beyond what was expected of them. Thank you.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for your kind comments, it has been a joy and a privilege to care for your father-in-law. Our team take much pride in all they do and it will mean a great deal to read your lovely review. Thank you again.

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Review from F S (Son of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Folkestone Care Centre is extremely friendly and professional. The staff are both polite and hardworking and make both mum's and my experience at the centre very comfortable. Mum's room is always very clean well maintained and homely. Communicating with staff at all levels is easy and they keep me informed
of all situations concerning mum. The food is good and the hospitality towards visitors is exceptional too. Considering the nature of care and numbers involved an excellent family experience is maintained.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for your kind words, our team will all be delighted to read your comments. They all take great pride in the care and support we offer.

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Review from H R (Niece of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very friendly and approachable. The residents are all well cared for with kindness and understanding. I was very impressed when I witnessed an emergency drill taking place everyone reacted with speed and efficiency and without panic.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you, I'll share your comments with our team. They all take great pride in all they do.

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Review from Jane T (Daughter of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is currently residing at Folkestone Care Centre, he has been there since May, I have always found the home to be extremely clean, in every area, and the staff always make me feel welcome when I arrive to visit, nothing is too much trouble. There are plenty of activities for the residents and
we have been to the family events such as the BBQ. Looking forward to the Christmas Lunch.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you, its our privilege to look after your father. Our Christmas lunch is always a highlight, we hope you have a very special time together.

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Review from J W (Daughter of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Care Centre is always well run and my mum is very well looked after and my mum is so happy here. There are always activities going on. We went to the Macmillan Coffee Morning and we all had a good time which raised a lot of money. I would like to thank the staff very much.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you, I'll pass your lovely comments onto our team.

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Review from Nicola S (Daughter-in-law of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fabulous event to raise funds for Macmillan, beautiful cakes and tray bakes, are truly delicious. An inclusive event provided by the well-being team and staff for residents, families, and carers all welcome. Loved the warm and friendly atmosphere on a cold September day. Thank you.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you, we raised over 350 thanks to the amazing support from staff, families and friends.

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Review from A B (Respite Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Folkstone Care Centre for respite care after twelve days in hospital following an infection and a fall which resulted in a loss of mobility and balance. Initially, I came for two weeks but quickly extended to four and then later a fifth week. The staff have been supportive encouraging and
helpful in every way. The assistance with and attention to personal care morning and evening was very good. The food was enjoyable and nutritious and I met other residents in the dining room The overall atmosphere was that of warmth and friendliness with the informality underpinned with orderliness and organisation.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for your comments we're pleased to have played a part in supporting your recovery and we're always here should you need any help in the future.

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Review from Edward N (Son of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Once I knew my mum was going into a care home I made sure I visited it first. My first reaction was this is such a lovely place for my mum to stay The management were lovely to speak to before my mum was admitted here. Since being in the care home for almost a year now my mum's care has been second
to none from all the staff nurses care assistants to the therapy staff. She is always treated with dignity. The catering has all been wonderful the food is always served hot. The reception staff are always happy to help with any enquiries. She looks forward to the variety of entertainment they have here. I am happy knowing that my mum is in safe hands here and she is well looked after. The care home is always spotlessly clean and smells clean too. I visit my mum regularly and the staff are always smiling and saying "Hello" or "Good morning" no matter how busy they are.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you, your kind words will be much appreciated by the whole team. We are delighted to care for your mum, and are pleased she has happily settled into our Opus Care family.

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Review from David S (Respite Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a top-class establishment. I was there in respite care for twenty weeks. An abundance of staff: administrators, nurses, carers, laundresses, cleaners, hairdressers, chefs and restaurant hosts, a well-being team, maintenance crew and receptionists. Doctors are always ready to attend the home
and any hospital visits are immediately arranged. Dining areas are excellent and staff always on hand to fulfil a request. Food is good, especially Sunday roast; beef, chicken, turkey, gammon or pork(belly) and vegetables galore. Not to be missed. Spacious rooms, well-lit, heated, hot and cold water, en-suite washroom, exceptional beds and cleaned daily. Vast lounges to relax and entertain. A happy place where those who have lived a full life can receive kind and thoughtful care from staff always attentive to the needs of the residents, most obviously those well-aged and often vulnerable individuals. I felt it was too posh for me, but nevertheless, actually enjoyed my stay there for here is the companionship of other residents and staff forever ready to listen and communicate with one. There is also a small garden which any resident is welcome to benefit from. No one should hesitate in accepting a place in this modern, excellently positioned home, on a broad avenue surrounded by mostly spacious detached homes. There are occasions for entertainment; regular bingo sessions with prizes, musical performances and talks from knowledgeable speakers. Daily exercise classes are given by qualified and enthusiastic trainers, creative activities and times for board games. Church services are communally undertaken. No stone is left unturned in the quest to make residents' lives peaceful and comfortable both day and night. Visitors are encouraged at all times. To recap, no family need look no further than here for constant, unstinting care than at Folkestone Care Centre.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for your kind comments. We're delighted you enjoyed your stay with us and hope you'll keep in touch. I'll pass your comments on to the team.

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Review from A S (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Looking after Mum after Daddy died was difficult and hard work. She broke her leg in February 2023 and was in a respite accommodation and is now at Folkestone Care Centre where she is very happy and has come to terms with the fact she will not return home.
She is extremely happy with the friends that
she has made and enjoys sitting in the lounge with two particular friends that she has made.
Being an active knitter she has restarted this activity with purpose again since living at Folkestone Care Centre.
She has many personal items in her room which allows her to feel more comfortable and settled.
Find the staff to be friendly to both Mum and the family and always welcome the grandchildren. We bring one particular great-grandchild to visit and a few select friends of Mum's also enjoy seeing her when she visits and look forward to the visits.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you, we are delighted that your mum has settled so well and very much look forward to your visits with grandchildren and great-grandchild too.

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Review from Bruce S (Son of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum moved to the care home, she has come out of her shell so much, she has made a lot of new friends. She has restated knitting which she hasn't done in years.
We have been able to fill her room with so many of her personal things, it's like her living room.
The staff are so sensitive to
the resident's needs and make visitors so welcoming. She has her own hairdresser and now makes her appointment the last of the day as she loves to sit and talk to everyone.
When we take Mum out there is never a rush or a time limit when she has to be back.
The home and staff are a level above anything we looked at and believe other homes should be measured against the standards they have set.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you, we are delighted that your mum has settled in so well. Our team are all proud of the quality of care that we offer and understand that it can be the small touches that can make all the difference. Your lovely comments will be passed to the team,

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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Folkestone Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for Folkestone Care Centre is calculated as follows: ( (250 Excellents x 5) + (36 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 299 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Folkestone Care Centre is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 13 Aug 2025

We have beds available in selected suites, please contact us for the latest information

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Awards / Recognitions (0)

Meet the Team (1)

Genevieve

Genevieve Rodrigues

Job Title: Manager

Joined: 2018

I am passionate about supporting residents to live well, feel valued and thrive. My focus is to deliver exceptional care and create a wonderful place to call home.


I have 12 years experience of commissioning and managing high quality nursing care facilities throughout the industry. My business leadership qualifications and experience brought me to join Opus Care in 2018 as this environment enables me to balance my skills and my desire to ensure that the happiness of elderly residents is at the heart of all we do.


Opus Care holds a unique position in Kent, established by medical professionals to create the best quality nursing facility within a stunning, luxury environment.


It is a privilege to work alongside a compassionate, talented and devoted team. Spending time with our communities of happy, settled residents and speaking with reassured families always makes going the extra mile worthwhile.

Frequently Asked Questions about Folkestone Care Centre

What types of Care is Folkestone Care Centre registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Permanent Care, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Folkestone Care Centre have?

There are 110 Single Rooms.

What are the Facilities & Services at Folkestone Care Centre?

Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Folkestone Care Centre to the centre of Folkestone?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Folkestone Care Centre to verify any information. View our terms and conditions. Folkestone Care Centre has an Enhanced Service - more info.