Folkestone Care Centre

52-56 Shorncliffe Road, Folkestone CT20 2NB
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9.7 72 Reviews
  • Folkestone Care Centre, Folkestone
The Folkestone Care Centre offers high quality nursing care, specialist dementia care and residential care.

The home has modern features and staff do their utmost to improve, sustain and enhance their residents' quality of life.
Residents' independence, privacy and dignity are prioritised.

Each resident has a tailored care plan shaped around their individual needs. They can socialise in comfortable, warm, communal areas, which includes a cinema room, garden room and lounges.

Highly trained chefs offer residents a wide range of nutritious food, catering to specific dietary needs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 110 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1576
  • Self-Funded Residential Dementia Care: from £1666
  • Self-Funded Nursing Care: from £1816
  • Self-Funded Nursing Dementia Care: from £1906
  • RESPITE Self-Funded Residential Care: from £1786
  • RESPITE Self-Funded Residential Dementia Care: from £1876
  • RESPITE Self-Funded Nursing Care: from £2026
  • RESPITE Self-Funded Nursing Dementia Care: from £2116

nursing fees plus FNC

These prices are only a guideline, please contact Folkestone Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Genevieve Rodrigues (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (110)
  • Single Rooms with Ensuite Wet Room (110)

Folkestone Care Centre Reviews (72)

9.7

Folkestone Care Centre has a Review Score of 9.7 (9.746) out of 10, based on 24 reviews in the last 2 years.
Over all time Folkestone Care Centre has 72 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Folkestone Care Centre
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Total of 72, showing 21-40
Review from Sheila B (Power of Attorney of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has lived here since September 2022. During this time I have visited frequently and at different times of the day, it is consistently the same at each visit. Everyone is welcoming, friendly, helpful and caring. Nothing is too much trouble for the staff. From residents having their pillows
plumped, to the chef and kitchen staff preparing a particular food that someone may have enjoyed when living independently.
The staff take the time to chat with the residents, listening to their stories and getting to know them, also sharing experiences of their own families which makes this a wonderful way to encourage a relaxed, homely atmosphere for everyone and gives a sense of belonging that is important.
I have come to realise that this is the norm here and that all the staff are key to this exceptional service. They treat everyone with respect and dignity ensuring that each person's needs are met but more than this they truly care and are doing their best to make it a home from home for the residents.
Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for going to the trouble to review us. It is lovely to hear your kind words and to be able to relay to the staff how very much they are appreciated. Thank you again we look forward to welcoming you on your next visit.

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Review from C J (Friend of Resident) published on 27 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Seems a very happy place. Lots of smiling staff and very comfortable.
Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for your lovely review. I'll pass your comments onto the team.

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Review from John P (Husband of Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The number I was quoted for my wife's two week stay at the care home was £1,200 per week, i.e. £2,400. There would be an additional charge for any extras. As far as I am aware, these amounted to the services of a chiropodist, the cost of which would seem unlikely to increase the bill by £500. My wife
has mobility problems and spends most of her awake time with her head in a book. The care home was chosen to allow her to meet people, take part in the various activities, particularly the singing. My wife is a trained vocalist and has played all the leading roles in the Gilbert and Sullivan operettas. She would have loved the opportunity to sing again. Not once was she invited to join the singing group. She loves films, not once was she shown the dedicated cinema area and apart from two brief spells in the garden, spent most of the time with her head in a book for the entire two weeks. The care home supervision should have been more alert to her situation and got her more involved in the home's activities. In view of these failings, I feel that the care home should make some significant reduction in the overall costs of her stay.
Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for your review which we have investigated and would welcome an opportunity to discuss directly. As yet, we have been unable to contact you in this regard.
Our agreement, ahead of welcoming your wife to our home, was for £1450 per week, no extras have been charged and we can reassure you that she chose to join a number of activities. This included a church service along with enjoying our library facilities and conversation and dining with fellow residents.
Our care home manageress is awaiting your contact to discuss in more detail and to enable us to better understand your experience.
Thank you once again.

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Review from A O (Son of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother and father were in Folkestone Care Centre for just over a year and for six months respectively. During the time they were there, the care, friendship and compassion shown were very comforting for them and myself. The family were considered in decision-making throughout the stay. All in all,
excellent care was given during their stay.
Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you, it has been our privilege to care for your mother and father. We'll pass your kind comments to our team.

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Review from Ann B (Regular Volunteer) published on 18 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit Folkestone Care Centre on a weekly basis with my PAT dog, Rolo. Folkestone Care Centre is an amazing care home, modern, state of the art, clean with lovely staff at all levels.
When I first visited, it put me in mind of a five-star hotel, classy, roomy, brilliant facilities and spacious en-suite
rooms.
It is certainly a place I would love to stay when my time comes. The residents have various activities to do each day and regular visiting singers.
A truly excellent experience.
Reply from Julie Ness, Marketing at Folkestone Care Centre

We are always delighted to see you and Rolo. Your visits are a real highlight, thank you both for bringing smiles to all our faces every week.

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Review from Y H (Respite Resident) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My stay at Folkestone Care Centre made my recovery after my knee replacement a very positive experience. I cannot fault any of the staff who were so kind, friendly and helpful, whether nursing, catering or cleaning team.
The two weeks went very quickly, and I hope to return when the second knee is
replaced. I tried to stay independent, but it was nice not to worry about cooking or any help needed.
Thank you to all the wonderful staff.
Reply from Julie Ness, Marketing at Folkestone Care Centre

We are delighted to have aided your recovery. Thank you for sharing your views; we hope to be of assistance again in the future.

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Review from S K (Friend of Resident) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A close friend spent only a few months in the Folkestone Care Centre as sadly her life came to an end after a fall. Her time being cared for by the home was special. She was treated with respect, and with dignity, and with some members of staff with affection. My visits to my friend were a pleasure
to be able to share tea and cakes as we did in the past was important to both of us. I highly recommend the Folkstone Care Centre.
Reply from Julie Ness, Marketing at Folkestone Care Centre

We are pleased to have made your friends stay with us a comfortable and happy time and its lovely to know that your visits together continued to be special.

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Review from Carolyn S (Daughter of Resident) published on 18 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Folkestone Care Centre for 6 months now. She has settled in and made friends. I cannot rate this place highly enough. The carers and management are first class. Nothing is too much.
Very happy
Reply from Julie Ness, Marketing at Folkestone Care Centre

We are so pleased that your mum has settled in so well. Thank you for taking the time to review us. All the staff will be pleased to read your kind words. Many thanks.

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Review from J W (Daughter-in-law of Resident) published on 5 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident for two years and has been well cared for with all her needs met. Staff are understanding, patient and caring. The family have never known Mum to be so happy in her environment. Yesterday we attended a barbeque in the garden and this event confirmed to the family
how happy and well cared for Mum is. We couldn't imagine another home that could be better than Folkestone Care Centre.
Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for such kind words, we are so pleased that your mother-in-law is so happy in our home. It's our privilege to care for her.

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Review from K W (Friend of Resident) published on 2 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having only recently visited three times we were very happy with how we were greeted, the staff were all so kind and our friend is so much happier there. Nothing seems too much trouble to ask for help. We are amazing how much time is spent with the people in residence and the activities they are encouraged
to join in. We have no worries our friend is well cared for.
Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you - we're delighted that your friend is happy in our care and that you are enjoying your visits to our home. Our staff will be pleased to hear your feedback, thank you again.

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Review from L B (Daughter of Resident) published on 18 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The wellness team arranged a lovely lunch at the Clifton Hotel. This was very well organised and allowed residents to spend time with their families. The wellness team also arranged other various activities in the lead-up to Christmas including a Christman Party.
Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you, our team will be delighted to hear that you enjoyed the Christmas activities. I'll pass on your kind comments.

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Review from J S (Daughter of Resident) published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has recently passed away. For the last three years, he was cared for on the dementia Radnor at Folkestone Care Centre. He was looked after with great dignity, and extreme care and very well looked after. The staff are amazing and make you feel very welcome. We would like to thank them all
for their care and the way they gave my dad the extreme care he needed, right up to the very end.
Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for such lovely comments, your father was a much loved member of our Opus family having been with us since we opened, he will be greatly missed. Our heartfelt condolences at this sad time. We hope to welcome you and your lovely family back to visit us in the future so we can reminisce on the happy times we all spent together.

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Review from Nicholas H (Son of Resident) published on 27 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Folkestone Care Centre since July 2020. She has been looked after well through a variety of situations, both relating to Covid and her own changing health. The staff here helped her a great deal.
Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you, it's our pleasure to care for your mother. Our staff will be delighted to read your comments.

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Review from M J (Respite Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful two weeks of respite, staff very friendly and helpful. I was very worried as this was my first visit but I was made very welcomed and introduced to the other residents. Will go back again for respite if the need arises. Keep up the excellent work ladies and gents.
Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for your kind words, we will be delighted to see you again. Please visit us any time.

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Review from Annice R (Wife of Resident) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helpful, friends, caring, devotes to their profession.
Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for your kind words, it's a privilege to care for your loved one.

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Review from Joanne J (Daughter of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well run, beautifully cleaned, loved cared for garden, all the staff are helpful and kind. Lovely meals, enjoyable activities, Jubilee celebration were great.
Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for your lovely comments. Our team will be delighted to hear your feedback.

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Review from Colin D (Husband of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good service, always keep me in the loop with things that happened.
The only problem I have is with contacting on the phone. Trying to book visits, no reception at weekends. I understand there is a problem with the phone lines.
Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for your review, we're delighted you are pleased with the care service we provide. We also appreciate your feedback on contacting the home by phone, particularly over the weekends and we are actively looking into ways to improve this.

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Review from Adrian H (Son of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were very helpful, polite and very caring towards my father. The care home cleanliness was immaculate.
Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for providing such a shining review. We are delighted that you have entrusted us with their care.

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Review from Abigail H (Granddaughter of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think Folkestone Care home is outstanding; they are kind, caring and thoughtful towards the patients and families. I would recommend this to anyone and am so pleased with the time put into my grandad and grandma. Absolutely amazing. Massive credit to all the hard-working carers! 10/10,
Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for providing your feedback. Our team will be so pleased to read your comments, we are privileged to look after them and welcome all the family.

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Review from Cheryl I (Daughter of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was moved into the care home from another care home that I was not happy with. After the initial period of adjustment, Mum started to look so much brighter and was so complimentary about the Staff and her surroundings. Her room was bright and beautifully furnished with a lovely ensuite bathroom.
Her meals were of a very high standard and the resident's dining room and lounge are very welcoming. All of the staff have been so very kind and polite and any concerns I have raised have been dealt with promptly. I would have no hesitation in recommending this care home.
Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for taking the time to provide your feedback. The care team, wellbeing team, kitchen team and indeed all our staff will be delighted to read your comments.

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Current Review Score: 9.7 (9.746)

Overview of Review Score

The Review Score of 9.7 (9.746) out of 10 for Folkestone Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.746 for Folkestone Care Centre is calculated as follows: ( (238 Excellents x 5) + (36 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 287 Ratings = 4.746
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Folkestone Care Centre is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 19 Sep 2025

We have beds available in selected suites, please contact us for the latest information

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Awards / Recognitions (0)

Meet the Team (1)

Genevieve

Genevieve Rodrigues

Job Title: Manager Joined: 2018

I am passionate about supporting residents to live well, feel valued and thrive. My focus is to deliver exceptional care and create a wonderful place to call home.


I have 12 years experience of commissioning and managing high quality nursing care facilities throughout the industry. My business leadership qualifications and experience brought me to join Opus Care in 2018 as this environment enables me to balance my skills and my desire to ensure that the happiness of elderly residents is at the heart of all we do.


Opus Care holds a unique position in Kent, established by medical professionals to create the best quality nursing facility within a stunning, luxury environment.


It is a privilege to work alongside a compassionate, talented and devoted team. Spending time with our communities of happy, settled residents and speaking with reassured families always makes going the extra mile worthwhile.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Folkestone Care Centre to verify any information. View our terms and conditions. Folkestone Care Centre has an Enhanced Service - more info.