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Folkestone Care Centre

52-56 Shorncliffe Road, Folkestone, Kent CT20 2NB
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the care, friendship and compassion shown were very comforting for them and myselfA O(Son of Resident/Service User)
Folkestone Care Centre, Folkestone
A truly excellent experience.Ann B(Regular Volunteer)
Folkestone Care Centre, Folkestone
I cannot fault any of the staff who were so kind, friendly and helpful, wY H(Respite Resident/Service User)
Folkestone Care Centre, Folkestone

The Folkestone Care Centre offers high quality nursing care, specialist dementia care and residential care.

The home has modern features and staff do their utmost to improve, sustain and enhance their residents' quality of life.

Residents' independence, privacy and dignity are prioritised.

Each resident has a tailored care plan shaped around their individual needs. They can socialise in comfortable, warm, communal areas, which includes a cinema room, garden room and lounges.

Highly trained chefs offer residents a wide range of nutritious food, catering to specific dietary needs.

Care Provided by Folkestone Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 110 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Accreditations

  •  The National Dementia Care Accreditation Scheme (NaDCAS)

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,725From £1,947
Residential Dementia CareFrom £1,824From £2,054
Nursing CareFrom £1,983From £2,225
Nursing Dementia CareFrom £2,169From £2,234

nursing fees plus FNC

Contact Folkestone Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Genevieve Rodrigues (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (110)
  • Single Rooms with ensuite Wet Room (110)

Folkestone Care Centre Reviews (88)

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9.8

Folkestone Care Centre has a Review Score of 9.8 (9.829) out of 10, based on 31 reviews in the last 2 years. Over all time Folkestone Care Centre has 88 reviews.

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Review from Patricia L (Daughter of Resident) published on 29 July 2025 Submitted via Postal Card
Overall Experience
My mum has been here for some time now and is very happy and well cared for. All the staff at every level are well trained, friendly, helpful, caring and kind.
Nothing is too much trouble, from food to social activities and caring for physical needs and nursing care.

I am kept well informed and am a regular visitor. I would score this home 10/10.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for taking time to write your review, I'll share your lovely comments with our team.

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Review from Isabelle D (Daughter of Resident) published on 10 July 2025 Submitted via Postal Card
Overall Experience

We were impressed with how comfortable and welcoming this care centre was. All the staff we have encountered, without exception, have been friendly, welcoming, kind and very professional. My mother settled in quickly and easily here and loves it. Everyone has taken great care of her, and she is fond of all the staff. We have nothing but praise for this excellent place, and we so enjoy visiting as it's so welcoming and the decor is of a high standard.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you, we are delighted that your mother has settled in with us here at Folkestone. I'll share your comments with our team, they take great pride in all they do, and your feedback will mean a great deal.

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Review from Helen F (Daughter of Resident) published on 1 July 2025 Submitted via Postal Card
Overall Experience

My mother recently spent 3 1/2 months at Folkestone Care Centre after being diagnosed with terminal cancer. The home is beautiful, kept spotless and spacious, with a lovely view. The care staff work over and above to look after my lovely mum til her last day. They also supported me and my family till her last day. A huge thank you to everyone there. I would recommend this place to anyone needing residential care.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for such kind words, it has been our privilege to care for your wonderful mum, she will be sadly missed by all the care team here at Folkestone.

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Review from J M (Nephew of Resident) published on 26 May 2025 Submitted via Postal Card
Overall Experience

My aunt had periodic respite care, followed by 2 years of residential nursing care. At all times she was looked after by a caring, friendly staff - this included the welfare team, those who carried out the more mundane daily tasks, as well as the nursing staff. Liaison with her GP was very good on the care centre's part.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for your kind words which I'll share with our care team. It has been our privilege to care for your aunt.

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Review from A S (Daughter of Resident) published on 14 April 2025 Submitted via Postal Card
Overall Experience

I will always be extremely grateful for the care my father received at Folkestone Care Home. Throughout his stay his stay he was treated with great kindness and dignity. Nothing was too much trouble. The staff at all levels were always courteous, kind and caring. I was always welcomed calmly and kept informed of any issues. His room was beautifully decorated and spotlessly clean. I would have no hesitation in recommend this care centre.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for taking the time to write your review. I'll share your comments with our team, who take great pride in all they do and will value your appreciation.

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Review from D C (Daughter of Resident) published on 27 February 2025 Submitted via Postal Card
Overall Experience

As a family we could not have asked for a better standard of care. My father-in-law was treated with respect, kindness and consideration throughout. Every single person went above and beyond what was expected of them. Thank you.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for your kind comments, it has been a joy and a privilege to care for your father-in-law. Our team take much pride in all they do and it will mean a great deal to read your lovely review. Thank you again.

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Review from F S (Son of Resident) published on 19 February 2025 Submitted via Postal Card
Overall Experience

Folkestone Care Centre is extremely friendly and professional. The staff are both polite and hardworking and make both mum's and my experience at the centre very comfortable. Mum's room is always very clean well maintained and homely. Communicating with staff at all levels is easy and they keep me informed of all situations concerning mum. The food is good and the hospitality towards visitors is exceptional too. Considering the nature of care and numbers involved an excellent family experience is maintained.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for your kind words, our team will all be delighted to read your comments. They all take great pride in the care and support we offer.

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Review from H R (Niece of Resident) published on 29 January 2025 Submitted via Postal Card
Overall Experience

All the staff are very friendly and approachable. The residents are all well cared for with kindness and understanding. I was very impressed when I witnessed an emergency drill taking place everyone reacted with speed and efficiency and without panic.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you, I'll share your comments with our team. They all take great pride in all they do.

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Review from Jane T (Daughter of Resident) published on 22 November 2024 Submitted via Website
Overall Experience

My father is currently residing at Folkestone Care Centre, he has been there since May, I have always found the home to be extremely clean, in every area, and the staff always make me feel welcome when I arrive to visit, nothing is too much trouble. There are plenty of activities for the residents and we have been to the family events such as the BBQ. Looking forward to the Christmas Lunch.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you, its our privilege to look after your father. Our Christmas lunch is always a highlight, we hope you have a very special time together.

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Review from J W (Daughter of Resident) published on 12 November 2024 Submitted via Postal Card
Overall Experience

The Care Centre is always well run and my mum is very well looked after and my mum is so happy here. There are always activities going on. We went to the Macmillan Coffee Morning and we all had a good time which raised a lot of money. I would like to thank the staff very much.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you, I'll pass your lovely comments onto our team.

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Review from Nicola S (Daughter-in-law of Resident) published on 10 October 2024 Submitted via Website
Overall Experience

A fabulous event to raise funds for Macmillan, beautiful cakes and tray bakes, are truly delicious. An inclusive event provided by the well-being team and staff for residents, families, and carers all welcome. Loved the warm and friendly atmosphere on a cold September day. Thank you.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you, we raised over 350 thanks to the amazing support from staff, families and friends.

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Review from A B (Respite Resident) published on 16 July 2024 Submitted via Postal Card
Overall Experience

I came to Folkstone Care Centre for respite care after twelve days in hospital following an infection and a fall which resulted in a loss of mobility and balance. Initially, I came for two weeks but quickly extended to four and then later a fifth week. The staff have been supportive encouraging and helpful in every way. The assistance with and attention to personal care morning and evening was very good. The food was enjoyable and nutritious and I met other residents in the dining room The overall atmosphere was that of warmth and friendliness with the informality underpinned with orderliness and organisation.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for your comments we're pleased to have played a part in supporting your recovery and we're always here should you need any help in the future.

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Review from Edward N (Son of Resident) published on 4 July 2024 Submitted via Website
Overall Experience

Once I knew my mum was going into a care home I made sure I visited it first. My first reaction was this is such a lovely place for my mum to stay The management were lovely to speak to before my mum was admitted here. Since being in the care home for almost a year now my mum's care has been second to none from all the staff nurses care assistants to the therapy staff. She is always treated with dignity. The catering has all been wonderful the food is always served hot. The reception staff are always happy to help with any enquiries. She looks forward to the variety of entertainment they have here. I am happy knowing that my mum is in safe hands here and she is well looked after. The care home is always spotlessly clean and smells clean too. I visit my mum regularly and the staff are always smiling and saying "Hello" or "Good morning" no matter how busy they are.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you, your kind words will be much appreciated by the whole team. We are delighted to care for your mum, and are pleased she has happily settled into our Opus Care family.

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Review from David S (Respite Resident) published on 30 April 2024 Submitted via Postal Card
Overall Experience

This is a top-class establishment. I was there in respite care for twenty weeks. An abundance of staff: administrators, nurses, carers, laundresses, cleaners, hairdressers, chefs and restaurant hosts, a well-being team, maintenance crew and receptionists. Doctors are always ready to attend the home and any hospital visits are immediately arranged. Dining areas are excellent and staff always on hand to fulfil a request. Food is good, especially Sunday roast; beef, chicken, turkey, gammon or pork(belly) and vegetables galore. Not to be missed. Spacious rooms, well-lit, heated, hot and cold water, en-suite washroom, exceptional beds and cleaned daily. Vast lounges to relax and entertain. A happy place where those who have lived a full life can receive kind and thoughtful care from staff always attentive to the needs of the residents, most obviously those well-aged and often vulnerable individuals. I felt it was too posh for me, but nevertheless, actually enjoyed my stay there for here is the companionship of other residents and staff forever ready to listen and communicate with one. There is also a small garden which any resident is welcome to benefit from. No one should hesitate in accepting a place in this modern, excellently positioned home, on a broad avenue surrounded by mostly spacious detached homes. There are occasions for entertainment; regular bingo sessions with prizes, musical performances and talks from knowledgeable speakers. Daily exercise classes are given by qualified and enthusiastic trainers, creative activities and times for board games. Church services are communally undertaken. No stone is left unturned in the quest to make residents' lives peaceful and comfortable both day and night. Visitors are encouraged at all times. To recap, no family need look no further than here for constant, unstinting care than at Folkestone Care Centre.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for your kind comments. We're delighted you enjoyed your stay with us and hope you'll keep in touch. I'll pass your comments on to the team.

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Review from A S (Daughter of Resident) published on 21 March 2024 Submitted via Website
Overall Experience
Looking after Mum after Daddy died was difficult and hard work. She broke her leg in February 2023 and was in a respite accommodation and is now at Folkestone Care Centre where she is very happy and has come to terms with the fact she will not return home.
She is extremely happy with the friends that she has made and enjoys sitting in the lounge with two particular friends that she has made.
Being an active knitter she has restarted this activity with purpose again since living at Folkestone Care Centre.
She has many personal items in her room which allows her to feel more comfortable and settled.

Find the staff to be friendly to both Mum and the family and always welcome the grandchildren. We bring one particular great-grandchild to visit and a few select friends of Mum's also enjoy seeing her when she visits and look forward to the visits.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you, we are delighted that your mum has settled so well and very much look forward to your visits with grandchildren and great-grandchild too.

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Review from Bruce S (Son of Resident) published on 13 March 2024 Submitted via Website
Overall Experience
Since my mum moved to the care home, she has come out of her shell so much, she has made a lot of new friends. She has restated knitting which she hasn't done in years.
We have been able to fill her room with so many of her personal things, it's like her living room.
The staff are so sensitive to the resident's needs and make visitors so welcoming. She has her own hairdresser and now makes her appointment the last of the day as she loves to sit and talk to everyone.
When we take Mum out there is never a rush or a time limit when she has to be back.

The home and staff are a level above anything we looked at and believe other homes should be measured against the standards they have set.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you, we are delighted that your mum has settled in so well. Our team are all proud of the quality of care that we offer and understand that it can be the small touches that can make all the difference. Your lovely comments will be passed to the team,

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Review from Sheila B (Power of Attorney of Resident) published on 7 March 2024 Submitted via Website
Overall Experience
My friend has lived here since September 2022. During this time I have visited frequently and at different times of the day, it is consistently the same at each visit. Everyone is welcoming, friendly, helpful and caring. Nothing is too much trouble for the staff. From residents having their pillows plumped, to the chef and kitchen staff preparing a particular food that someone may have enjoyed when living independently.
The staff take the time to chat with the residents, listening to their stories and getting to know them, also sharing experiences of their own families which makes this a wonderful way to encourage a relaxed, homely atmosphere for everyone and gives a sense of belonging that is important.

I have come to realise that this is the norm here and that all the staff are key to this exceptional service. They treat everyone with respect and dignity ensuring that each person's needs are met but more than this they truly care and are doing their best to make it a home from home for the residents.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for going to the trouble to review us. It is lovely to hear your kind words and to be able to relay to the staff how very much they are appreciated. Thank you again we look forward to welcoming you on your next visit.

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Review from C J (Friend of Resident) published on 27 November 2023 Submitted via Postal Card
Overall Experience

Seems a very happy place. Lots of smiling staff and very comfortable.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for your lovely review. I'll pass your comments onto the team.

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No Rating
Review from John P (Husband of Resident) published on 9 November 2023 Submitted via Postal Card
Overall Experience

The number I was quoted for my wife's two week stay at the care home was £1,200 per week, i.e. £2,400. There would be an additional charge for any extras. As far as I am aware, these amounted to the services of a chiropodist, the cost of which would seem unlikely to increase the bill by £500. My wife has mobility problems and spends most of her awake time with her head in a book. The care home was chosen to allow her to meet people, take part in the various activities, particularly the singing. My wife is a trained vocalist and has played all the leading roles in the Gilbert and Sullivan operettas. She would have loved the opportunity to sing again. Not once was she invited to join the singing group. She loves films, not once was she shown the dedicated cinema area and apart from two brief spells in the garden, spent most of the time with her head in a book for the entire two weeks. The care home supervision should have been more alert to her situation and got her more involved in the home's activities. In view of these failings, I feel that the care home should make some significant reduction in the overall costs of her stay.

Reply from Julie Ness, Marketing at Folkestone Care Centre
Thank you for your review which we have investigated and would welcome an opportunity to discuss directly. As yet, we have been unable to contact you in this regard.

Our agreement, ahead of welcoming your wife to our home, was for £1450 per week, no extras have been charged and we can reassure you...  

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Review from A O (Son of Resident) published on 30 October 2023 Submitted via Postal Card
Overall Experience

My mother and father were in Folkestone Care Centre for just over a year and for six months respectively. During the time they were there, the care, friendship and compassion shown were very comforting for them and myself. The family were considered in decision-making throughout the stay. All in all, excellent care was given during their stay.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you, it has been our privilege to care for your mother and father. We'll pass your kind comments to our team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 September 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (4) & Events (1)

News
  • 20 Jan 2026

    We were delighted to be chosen to be part of a pilot project which encourages skill sharing through a nursing shadowing experience with the frailty specialists at QEQM Hospital. It...

  • 25 Nov 2025

    We are proud to be sponsors of the Folkestone Coastal 10k. Look out for our team members taking part on 31st May 2026. Please come along and give us a...

  • 25 Nov 2025

    We are delighted to have joined the Folkestone Rotarians in support of their community initiatives. Regular meetings and volunteering at local events have offered a great opportunity for us to...

Upcoming Events

Awards / Recognitions (2)

Accreditations

Meet the Team (6)

Genevieve Rodrigues
Genevieve RodriguesJob Title:ManagerJoined: 2018

I am passionate about supporting residents to live well, feel valued and thrive. My focus is to deliver exceptional care and create a wonderful place to call home.

I have 12 years experience of commissioning and managing high quality nursing care facilities throughout the industry. My business leadership qualifications and experience brought me to join Opus Care in 2018 as this environment enables me to balance my skills and my desire to ensure that the happiness of elderly residents is at the heart of all we do.

Opus Care holds a unique position in Kent, established by medical professionals to create the best quality nursing facility within a stunning, luxury environment.

It is a privilege to work alongside a compassionate, talented and devoted team. Spending time with our communities of happy, settled residents and speaking with reassured families always makes going the extra mile worthwhile.

Indu Venugopal
Indu VenugopalJob Title:Group Clinical Lead
Indu is an experienced clinical practitioner in the community care, currently serving as the Group Clinical Lead overseeing Clinical Governance at Opus Care Limited. She brings over 18 years of progressive experience in advancing quality, compliance, and innovation across health and social care. She is an accredited Tissue viability champion, Infection control lead, Trained Mental Health first Aider, Safeguarding lead and served as a Trusted Nurse Assessor for Pathway 3 beds at Maidstone and Tunbridge wells NHS, where she has collaborated closely with NHS partners to deliver safe, seamless step-down care.

Renowned for her unwavering commitment to clinical excellence, Indu has successfully steered many reputed care services through rigorous CQC inspections with Outstanding rating outcomes, raised care standards, and led transformative quality improvement programmes. Indu’s reputation as an innovative leader is further underscored by her creative intergenerational care initiative and this pioneering model, celebrated nationally, and featured in publications including the Daily Mail, has been acclaimed for its profound social impact and its ability to bridge generations through shared care.

Currently, Indu is extending her leadership journey through a Level 7 HR- Senior People Professional Apprentice. This academic pursuit reflects her vision for strategic leadership, workforce development, and the cultivation of resilient healthcare systems. Her professional affiliations include the Royal College of Nursing, the Society of Tissue Viability, Gold Standards Framework, Dementia Friends organisation and the Kent Acquired Brain Injury Forum.

Petko Gestov
Petko GestovJob Title:Residential and Dementia Lead

Petko is a values-driven leader and people strategist with more than 15 years’ experience across health and social care, specialising in dementia care, team leadership and cultural transformation. At OPUSCARE, he shapes strategic workforce and care practices, leading initiatives focused on leadership mentoring, equality and inclusive team development. Widely recognised for his reflective and empowering leadership style, he is committed to building psychologically safe, high-performing teams where both residents and colleagues feel valued and supported. Alongside his leadership role, Petko is currently completing a Level 7 Senior People Professional apprenticeship and is working towards Chartered Fellow status with the CIPD.

Petko has overseen service improvements and care quality developments, embedding structured quality frameworks and people-centred initiatives that enhance team wellbeing and the lived experience of residents. He is the architect of OPUSCARE’s Trainee Community Leads programme, a leadership pathway designed to nurture internal talent, strengthen operational capability and align values-based behaviours with outstanding care delivery. Drawing on coaching, mentoring and organisational behaviour theory, he supports teams to navigate change, strengthen inspection readiness and embed reflective supervision into everyday practice. At the heart of his work lies a deep commitment to equity, dignity and excellence in dementia care, underpinned by his belief that exceptional care is achieved when curiosity, kindness and strategic leadership come together to help people truly thrive.

Daniella Birgauanu
Daniella BirgauanuJob Title:Compliance Lead

As Compliance Lead at Opus Care Limited, Daniela brings over a decade of experience within the health and social care sector, having begun her career in 2013 and steadily progressed through a variety of roles across both residential and nursing care settings.

Since stepping into the Compliance Lead role in 2019, Daniela has been instrumental in supporting high standards of care, ensuring regulatory compliance, and promoting best practice across services. With a strong background in management, she developed a comprehensive understanding of operational challenges and quality assurance within care environments.

Her hands-on experience across care settings, combined with a commitment to continuous improvement, enables her to effectively guide teams, uphold compliance standards, and contribute to the delivery of safe, person-centred care.

Tina Tappenden
Tina TappendenJob Title:Wellbeing LeadJoined: 2001
Tina has over 25 years of dedicated service within Opus Care and leads the delivery of high-quality, person-centred wellbeing teams across our services. Beginning her journey through direct resident engagement, she has built a strong foundation in creating meaningful relationships and understanding individual needs.
As Wellbeing Lead, Tina has been involved with developing and implementing our enhanced wellbeing planners, ensuring activities are purposeful, inclusive, and tailored to each resident’s life history, preferences, and abilities. Her approach supports engagement, independence, and a strong sense of identity, embedding wellbeing into everyday care.
Tina’s leadership has contributed to achieving the Gold Standard Dementia Accreditation at Folkestone Care Centre, reflecting her commitment to excellence in social engagement for our service users and best practice.

She is recognised for fostering a warm, inclusive environment where residents feel valued, connected, and supported, demonstrating Opus Care’s commitment to being Caring, Responsive, and Well-led.

David Rowland
David RowlandJob Title:Group Head Chef
David brings over 20 years of culinary expertise, with 15 years in leadership roles across hotels, fine dining, and hospitality settings. Having progressed from Sous Chef to Group Head Chef within Opus Care, he now leads the catering provision across both homes, ensuring consistently high standards in quality, nutrition, and dining experience.
David works closely with his Head Chefs and trusted suppliers to deliver fresh, well-balanced, and beautifully presented meals, with a strong focus on choice, seasonality, and quality ingredients. His leadership ensures that dining is not only nutritious, but also something residents genuinely look forward to each day.
At the heart of David’s approach is a commitment to truly knowing each resident. He takes pride in creating personalised menus that reflect individual tastes, preferences, and dietary needs—ensuring every meal feels familiar, enjoyable, and meaningful.

Known for his warm personality and engaging presence, David plays an active role in celebrations, themed dining experiences, and special occasions, helping to create a welcoming, vibrant atmosphere where food brings people together.

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