Review from S K (Friend of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience

A close friend spent only a few months in the Folkestone Care Centre as sadly her life came to an end after a fall. Her time being cared for by the home was special. She was treated with respect, and with dignity, and with some members of staff with affection. My visits to my friend were a pleasure

to be able to share tea and cakes as we did in the past was important to both of us. I highly recommend the Folkstone Care Centre.

Reply from Julie Ness, Marketing at Folkestone Care Centre

We are pleased to have made your friends stay with us a comfortable and happy time and its lovely to know that your visits together continued to be special.

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Review from Carolyn S (Daughter of Resident) published on 18 June 2023
Submitted via Website • Report

Overall Experience

My mum has been in Folkestone Care Centre for 6 months now. She has settled in and made friends. I cannot rate this place highly enough. The carers and management are first class. Nothing is too much.
Very happy

Reply from Julie Ness, Marketing at Folkestone Care Centre

We are so pleased that your mum has settled in so well. Thank you for taking the time to review us. All the staff will be pleased to read your kind words. Many thanks.

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Review from J W (Daughter-in-law of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been a resident for two years and has been well cared for with all her needs met. Staff are understanding, patient and caring. The family have never known Mum to be so happy in her environment. Yesterday we attended a barbeque in the garden and this event confirmed to the family

how happy and well cared for Mum is. We couldn't imagine another home that could be better than Folkestone Care Centre.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for such kind words, we are so pleased that your mother-in-law is so happy in our home. It's our privilege to care for her.

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Review from K W (Friend of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience

Having only recently visited three times we were very happy with how we were greeted, the staff were all so kind and our friend is so much happier there. Nothing seems too much trouble to ask for help. We are amazing how much time is spent with the people in residence and the activities they are encouraged

to join in. We have no worries our friend is well cared for.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you - we're delighted that your friend is happy in our care and that you are enjoying your visits to our home. Our staff will be pleased to hear your feedback, thank you again.

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Review from L B (Daughter of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience

The wellness team arranged a lovely lunch at the Clifton Hotel. This was very well organised and allowed residents to spend time with their families. The wellness team also arranged other various activities in the lead-up to Christmas including a Christman Party.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you, our team will be delighted to hear that you enjoyed the Christmas activities. I'll pass on your kind comments.

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Review from J S (Daughter of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience

My father has recently passed away. For the last three years, he was cared for on the dementia Radnor at Folkestone Care Centre. He was looked after with great dignity, and extreme care and very well looked after. The staff are amazing and make you feel very welcome. We would like to thank them all

for their care and the way they gave my dad the extreme care he needed, right up to the very end.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for such lovely comments, your father was a much loved member of our Opus family having been with us since we opened, he will be greatly missed. Our heartfelt condolences at this sad time. We hope to welcome you and your lovely family back to visit us in the future so we can reminisce on the happy times we all spent together.

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Review from Nicholas H (Son of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience

My mother has been at Folkestone Care Centre since July 2020. She has been looked after well through a variety of situations, both relating to Covid and her own changing health. The staff here helped her a great deal.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you, it's our pleasure to care for your mother. Our staff will be delighted to read your comments.

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Review from M J (Respite Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience

Wonderful two weeks of respite, staff very friendly and helpful. I was very worried as this was my first visit but I was made very welcomed and introduced to the other residents. Will go back again for respite if the need arises. Keep up the excellent work ladies and gents.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for your kind words, we will be delighted to see you again. Please visit us any time.

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Review from Annice R (Wife of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience

Helpful, friends, caring, devotes to their profession.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for your kind words, it's a privilege to care for your loved one.

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Review from Joanne J (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience

Very well run, beautifully cleaned, loved cared for garden, all the staff are helpful and kind. Lovely meals, enjoyable activities, Jubilee celebration were great.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for your lovely comments. Our team will be delighted to hear your feedback.

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Review from Colin D (Husband of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience

Very good service, always keep me in the loop with things that happened.
The only problem I have is with contacting on the phone. Trying to book visits, no reception at weekends. I understand there is a problem with the phone lines.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for your review, we're delighted you are pleased with the care service we provide. We also appreciate your feedback on contacting the home by phone, particularly over the weekends and we are actively looking into ways to improve this.

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Review from Adrian H (Son of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience

The staff were very helpful, polite and very caring towards my father. The care home cleanliness was immaculate.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for providing such a shining review. We are delighted that you have entrusted us with their care.

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Review from Abigail H (Granddaughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience

I think Folkestone Care home is outstanding; they are kind, caring and thoughtful towards the patients and families. I would recommend this to anyone and am so pleased with the time put into my grandad and grandma. Absolutely amazing. Massive credit to all the hard-working carers! 10/10,

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for providing your feedback. Our team will be so pleased to read your comments, we are privileged to look after them and welcome all the family.

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Review from Cheryl I (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience

Mum was moved into the care home from another care home that I was not happy with. After the initial period of adjustment, Mum started to look so much brighter and was so complimentary about the Staff and her surroundings. Her room was bright and beautifully furnished with a lovely ensuite bathroom.

Her meals were of a very high standard and the resident's dining room and lounge are very welcoming. All of the staff have been so very kind and polite and any concerns I have raised have been dealt with promptly. I would have no hesitation in recommending this care home.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for taking the time to provide your feedback. The care team, wellbeing team, kitchen team and indeed all our staff will be delighted to read your comments.

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Review from C C (Wife of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience

Not having a basic small television in place in the bedrooms seems out of modern times. A choice of blankets or a duvet was offered in a telephone conversation, a client was chosen. but the care centre did not stock them. We supplied our own as that is what my husband used at home. Otherwise, as a caring

family we are very pleased we used Folkstone Care Centre.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for taking the time to provide your review, we're pleased you were very happy with the care that we provide. Regarding TVs we find that residents prefer to bring their own which they are familiar with but we would happily supply a spare TV if one is available. Concerning the bed linen - thank you for bringing this to our attention, we are grateful for the feedback and will look further into this.

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Review from Carol R (Daughter of Resident) published on 29 March 2022
Submitted via Website • Report

Overall Experience

Moving mum from another care home was a really difficult decision, but I am glad that we did. The home is well set out, and the staff have been brilliant with mum. Although there was a period of settling in to be done, this has happened and now mum seems happier. Unfortunately mum still has days of

being bored, but that is mostly due to her having difficulty making friends. Once all the entertainment is back I am hoping she will mix more with the residents and start to feel happier. The staff are always very polite and make you feel welcome. Would certainly recommend this home for your older relatives.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for your kind comments, the team will be delighted to hear that you are pleased with how your mum is settling in. Our wellbeing team have lots of activities planned over coming weeks and months which should help her connect with other residents and find companionship which is so valuable. It's a pleasure to look after your mum and we welcome you all to our extended family.

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Review from Clare S (Daughter of Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience

Mum was moved into care once it became impossible for the family to continue caring for her at home. Having used the home before for my grandmother, I had no hesitation in trusting them to look after Mum. The staff are always kind and caring, and nothing is too much trouble. Rooms are fantastic, as

are the facilities, although Mum is unable to sadly participate in the activities. Definitely 5-star.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for sharing such wonderful feedback and for entrusting your loved ones into our care. Our team will be delighted to hear your kind words.

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Review from Nikki F (Daughter of Resident) published on 11 January 2022
Submitted via Website • Report

Overall Experience

My experience with the above-mentioned care home has always been very good. The staff are always very professional, and nothing is too much trouble. Mum went into the home in April, originally as respite as she suffers from Alzheimer's, but we realised very quickly that she was in the best place, sadly

in October she suffered a stroke and has now been moved to the nursing ward as she is now bed-bound. The staff are very patient with her, as it can take a while for her to eat her meals, and she is always very clean and well presented when we go to visit.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you, it's a pleasure to care for and support your mum. It means so much to the team to hear your kind words as we continually strive to offer the best care and companionship to our lovely residents.

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Review from Brian F (Husband of Resident) published on 10 January 2022
Submitted via Website • Report

Overall Experience

My wife has been a resident since April 2021, when she was admitted with acute Alzheimer's disease, and I was unable to care for her at home as she required 24/7 care.
They have been fantastic, and when she suffered a brain haemorrhage and stroke after a period in hospital, she was readmitted to their

nursing wing, where she continues to receive excellent, professional care.
The staff are kind, attentive and very caring.

Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you; it's our privilege to support you and your wife during this time. We appreciate you taking the trouble to write these kind words and look forward to continuing the highest standards of care and support; we're always here for you both.

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Review from Martin F (Son of Resident) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience

Our mother was cared for over a seven-month period, and from the first day to sadly her last, all the staff treated her with dignity, patience and respect. All my family would have to say regarding the kindness and care shown to our mother. Old age and all it brings is cruel and degrading, the ministrations

mother received was as if angels had materialised just for her. Thank you from all of us!

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Folkestone Care Centre

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