Folkestone Care Centre

52-56 Shorncliffe Road, Folkestone CT20 2NB
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9.8 83 Reviews
  • Folkestone Care Centre, Folkestone
The Folkestone Care Centre offers high quality nursing care, specialist dementia care and residential care.

The home has modern features and staff do their utmost to improve, sustain and enhance their residents' quality of life.
Residents' independence, privacy and dignity are prioritised.

Each resident has a tailored care plan shaped around their individual needs. They can socialise in comfortable, warm, communal areas, which includes a cinema room, garden room and lounges.

Highly trained chefs offer residents a wide range of nutritious food, catering to specific dietary needs.
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Care Provided by Folkestone Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 110 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1576
  • Self-Funded Residential Dementia Care: from £1666
  • Self-Funded Nursing Care: from £1816
  • Self-Funded Nursing Dementia Care: from £1906
  • RESPITE Self-Funded Residential Care: from £1786
  • RESPITE Self-Funded Residential Dementia Care: from £1876
  • RESPITE Self-Funded Nursing Care: from £2026
  • RESPITE Self-Funded Nursing Dementia Care: from £2116

nursing fees plus FNC

These prices are only a guideline, please contact Folkestone Care Centre to find out the exact price for your requirements.

Contact Folkestone Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Folkestone Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Genevieve Rodrigues (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (110)
  • Single Rooms with Ensuite Wet Room (110)

Folkestone Care Centre Reviews (83)

9.8

Folkestone Care Centre has a Review Score of 9.8 (9.848) out of 10, based on 32 reviews in the last 2 years.
Over all time Folkestone Care Centre has 83 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Folkestone Care Centre
  • 32
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Total of 83, showing 21-40
Review from D C (Daughter of Resident) published on 27 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family we could not have asked for a better standard of care. My father-in-law was treated with respect, kindness and consideration throughout. Every single person went above and beyond what was expected of them. Thank you.
Reply from Julie Ness, Marketing at Folkestone Care CentreThank you for your kind comments, it has been a joy and a privilege to care for your father-in-law. Our team take much pride in all they do and it will mean a great deal to read your lovely review. Thank you again.
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Review from F S (Son of Resident) published on 19 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Folkestone Care Centre is extremely friendly and professional. The staff are both polite and hardworking and make both mum's and my experience at the centre very comfortable. Mum's room is always very clean well maintained and homely. Communicating with staff at all levels is easy and they keep me informed
of all situations concerning mum. The food is good and the hospitality towards visitors is exceptional too. Considering the nature of care and numbers involved an excellent family experience is maintained.
Reply from Julie Ness, Marketing at Folkestone Care CentreThank you for your kind words, our team will all be delighted to read your comments. They all take great pride in the care and support we offer.
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Review from H R (Niece of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are very friendly and approachable. The residents are all well cared for with kindness and understanding. I was very impressed when I witnessed an emergency drill taking place everyone reacted with speed and efficiency and without panic.
Reply from Julie Ness, Marketing at Folkestone Care CentreThank you, I'll share your comments with our team. They all take great pride in all they do.
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Review from Jane T (Daughter of Resident) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is currently residing at Folkestone Care Centre, he has been there since May, I have always found the home to be extremely clean, in every area, and the staff always make me feel welcome when I arrive to visit, nothing is too much trouble. There are plenty of activities for the residents and
we have been to the family events such as the BBQ. Looking forward to the Christmas Lunch.
Reply from Julie Ness, Marketing at Folkestone Care CentreThank you, its our privilege to look after your father. Our Christmas lunch is always a highlight, we hope you have a very special time together.
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Review from J W (Daughter of Resident) published on 12 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Care Centre is always well run and my mum is very well looked after and my mum is so happy here. There are always activities going on. We went to the Macmillan Coffee Morning and we all had a good time which raised a lot of money. I would like to thank the staff very much.
Reply from Julie Ness, Marketing at Folkestone Care CentreThank you, I'll pass your lovely comments onto our team.
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Review from Nicola S (Daughter-in-law of Resident) published on 10 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A fabulous event to raise funds for Macmillan, beautiful cakes and tray bakes, are truly delicious. An inclusive event provided by the well-being team and staff for residents, families, and carers all welcome. Loved the warm and friendly atmosphere on a cold September day. Thank you.
Reply from Julie Ness, Marketing at Folkestone Care CentreThank you, we raised over 350 thanks to the amazing support from staff, families and friends.
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Review from A B (Respite Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Folkstone Care Centre for respite care after twelve days in hospital following an infection and a fall which resulted in a loss of mobility and balance. Initially, I came for two weeks but quickly extended to four and then later a fifth week. The staff have been supportive encouraging and
helpful in every way. The assistance with and attention to personal care morning and evening was very good. The food was enjoyable and nutritious and I met other residents in the dining room The overall atmosphere was that of warmth and friendliness with the informality underpinned with orderliness and organisation.
Reply from Julie Ness, Marketing at Folkestone Care CentreThank you for your comments we're pleased to have played a part in supporting your recovery and we're always here should you need any help in the future.
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Review from Edward N (Son of Resident) published on 4 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Once I knew my mum was going into a care home I made sure I visited it first. My first reaction was this is such a lovely place for my mum to stay The management were lovely to speak to before my mum was admitted here. Since being in the care home for almost a year now my mum's care has been second
to none from all the staff nurses care assistants to the therapy staff. She is always treated with dignity. The catering has all been wonderful the food is always served hot. The reception staff are always happy to help with any enquiries. She looks forward to the variety of entertainment they have here. I am happy knowing that my mum is in safe hands here and she is well looked after. The care home is always spotlessly clean and smells clean too. I visit my mum regularly and the staff are always smiling and saying "Hello" or "Good morning" no matter how busy they are.
Reply from Julie Ness, Marketing at Folkestone Care CentreThank you, your kind words will be much appreciated by the whole team. We are delighted to care for your mum, and are pleased she has happily settled into our Opus Care family.
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Review from David S (Respite Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a top-class establishment. I was there in respite care for twenty weeks. An abundance of staff: administrators, nurses, carers, laundresses, cleaners, hairdressers, chefs and restaurant hosts, a well-being team, maintenance crew and receptionists. Doctors are always ready to attend the home
and any hospital visits are immediately arranged. Dining areas are excellent and staff always on hand to fulfil a request. Food is good, especially Sunday roast; beef, chicken, turkey, gammon or pork(belly) and vegetables galore. Not to be missed. Spacious rooms, well-lit, heated, hot and cold water, en-suite washroom, exceptional beds and cleaned daily. Vast lounges to relax and entertain. A happy place where those who have lived a full life can receive kind and thoughtful care from staff always attentive to the needs of the residents, most obviously those well-aged and often vulnerable individuals. I felt it was too posh for me, but nevertheless, actually enjoyed my stay there for here is the companionship of other residents and staff forever ready to listen and communicate with one. There is also a small garden which any resident is welcome to benefit from. No one should hesitate in accepting a place in this modern, excellently positioned home, on a broad avenue surrounded by mostly spacious detached homes. There are occasions for entertainment; regular bingo sessions with prizes, musical performances and talks from knowledgeable speakers. Daily exercise classes are given by qualified and enthusiastic trainers, creative activities and times for board games. Church services are communally undertaken. No stone is left unturned in the quest to make residents' lives peaceful and comfortable both day and night. Visitors are encouraged at all times. To recap, no family need look no further than here for constant, unstinting care than at Folkestone Care Centre.
Reply from Julie Ness, Marketing at Folkestone Care CentreThank you for your kind comments. We're delighted you enjoyed your stay with us and hope you'll keep in touch. I'll pass your comments on to the team.
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Review from A S (Daughter of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Looking after Mum after Daddy died was difficult and hard work. She broke her leg in February 2023 and was in a respite accommodation and is now at Folkestone Care Centre where she is very happy and has come to terms with the fact she will not return home.
She is extremely happy with the friends that
she has made and enjoys sitting in the lounge with two particular friends that she has made.
Being an active knitter she has restarted this activity with purpose again since living at Folkestone Care Centre.
She has many personal items in her room which allows her to feel more comfortable and settled.
Find the staff to be friendly to both Mum and the family and always welcome the grandchildren. We bring one particular great-grandchild to visit and a few select friends of Mum's also enjoy seeing her when she visits and look forward to the visits.
Reply from Julie Ness, Marketing at Folkestone Care CentreThank you, we are delighted that your mum has settled so well and very much look forward to your visits with grandchildren and great-grandchild too.
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Review from Bruce S (Son of Resident) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mum moved to the care home, she has come out of her shell so much, she has made a lot of new friends. She has restated knitting which she hasn't done in years.
We have been able to fill her room with so many of her personal things, it's like her living room.
The staff are so sensitive to
the resident's needs and make visitors so welcoming. She has her own hairdresser and now makes her appointment the last of the day as she loves to sit and talk to everyone.
When we take Mum out there is never a rush or a time limit when she has to be back.
The home and staff are a level above anything we looked at and believe other homes should be measured against the standards they have set.
Reply from Julie Ness, Marketing at Folkestone Care CentreThank you, we are delighted that your mum has settled in so well. Our team are all proud of the quality of care that we offer and understand that it can be the small touches that can make all the difference. Your lovely comments will be passed to the team,
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Review from Sheila B (Power of Attorney of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has lived here since September 2022. During this time I have visited frequently and at different times of the day, it is consistently the same at each visit. Everyone is welcoming, friendly, helpful and caring. Nothing is too much trouble for the staff. From residents having their pillows
plumped, to the chef and kitchen staff preparing a particular food that someone may have enjoyed when living independently.
The staff take the time to chat with the residents, listening to their stories and getting to know them, also sharing experiences of their own families which makes this a wonderful way to encourage a relaxed, homely atmosphere for everyone and gives a sense of belonging that is important.
I have come to realise that this is the norm here and that all the staff are key to this exceptional service. They treat everyone with respect and dignity ensuring that each person's needs are met but more than this they truly care and are doing their best to make it a home from home for the residents.
Reply from Julie Ness, Marketing at Folkestone Care CentreThank you for going to the trouble to review us. It is lovely to hear your kind words and to be able to relay to the staff how very much they are appreciated. Thank you again we look forward to welcoming you on your next visit.
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Review from C J (Friend of Resident) published on 27 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Seems a very happy place. Lots of smiling staff and very comfortable.
Reply from Julie Ness, Marketing at Folkestone Care CentreThank you for your lovely review. I'll pass your comments onto the team.
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Review from John P (Husband of Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The number I was quoted for my wife's two week stay at the care home was £1,200 per week, i.e. £2,400. There would be an additional charge for any extras. As far as I am aware, these amounted to the services of a chiropodist, the cost of which would seem unlikely to increase the bill by £500. My wife
has mobility problems and spends most of her awake time with her head in a book. The care home was chosen to allow her to meet people, take part in the various activities, particularly the singing. My wife is a trained vocalist and has played all the leading roles in the Gilbert and Sullivan operettas. She would have loved the opportunity to sing again. Not once was she invited to join the singing group. She loves films, not once was she shown the dedicated cinema area and apart from two brief spells in the garden, spent most of the time with her head in a book for the entire two weeks. The care home supervision should have been more alert to her situation and got her more involved in the home's activities. In view of these failings, I feel that the care home should make some significant reduction in the overall costs of her stay.
Reply from Julie Ness, Marketing at Folkestone Care CentreThank you for your review which we have investigated and would welcome an opportunity to discuss directly. As yet, we have been unable to contact you in this regard.
Our agreement, ahead of welcoming your wife to our home, was for £1450 per week, no extras have been charged and we can reassure you that she chose to join a number of activities. This included a church service along with enjoying our library facilities and conversation and dining with fellow residents.
Our care home manageress is awaiting your contact to discuss in more detail and to enable us to better understand your experience.
Thank you once again.
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Review from A O (Son of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother and father were in Folkestone Care Centre for just over a year and for six months respectively. During the time they were there, the care, friendship and compassion shown were very comforting for them and myself. The family were considered in decision-making throughout the stay. All in all,
excellent care was given during their stay.
Reply from Julie Ness, Marketing at Folkestone Care CentreThank you, it has been our privilege to care for your mother and father. We'll pass your kind comments to our team.
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Review from Ann B (Regular Volunteer) published on 18 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit Folkestone Care Centre on a weekly basis with my PAT dog, Rolo. Folkestone Care Centre is an amazing care home, modern, state of the art, clean with lovely staff at all levels.
When I first visited, it put me in mind of a five-star hotel, classy, roomy, brilliant facilities and spacious en-suite
rooms.
It is certainly a place I would love to stay when my time comes. The residents have various activities to do each day and regular visiting singers.
A truly excellent experience.
Reply from Julie Ness, Marketing at Folkestone Care CentreWe are always delighted to see you and Rolo. Your visits are a real highlight, thank you both for bringing smiles to all our faces every week.
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Review from Y H (Respite Resident) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My stay at Folkestone Care Centre made my recovery after my knee replacement a very positive experience. I cannot fault any of the staff who were so kind, friendly and helpful, whether nursing, catering or cleaning team.
The two weeks went very quickly, and I hope to return when the second knee is
replaced. I tried to stay independent, but it was nice not to worry about cooking or any help needed.
Thank you to all the wonderful staff.
Reply from Julie Ness, Marketing at Folkestone Care CentreWe are delighted to have aided your recovery. Thank you for sharing your views; we hope to be of assistance again in the future.
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Review from S K (Friend of Resident) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A close friend spent only a few months in the Folkestone Care Centre as sadly her life came to an end after a fall. Her time being cared for by the home was special. She was treated with respect, and with dignity, and with some members of staff with affection. My visits to my friend were a pleasure
to be able to share tea and cakes as we did in the past was important to both of us. I highly recommend the Folkstone Care Centre.
Reply from Julie Ness, Marketing at Folkestone Care CentreWe are pleased to have made your friends stay with us a comfortable and happy time and its lovely to know that your visits together continued to be special.
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Review from Carolyn S (Daughter of Resident) published on 18 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Folkestone Care Centre for 6 months now. She has settled in and made friends. I cannot rate this place highly enough. The carers and management are first class. Nothing is too much.
Very happy
Reply from Julie Ness, Marketing at Folkestone Care CentreWe are so pleased that your mum has settled in so well. Thank you for taking the time to review us. All the staff will be pleased to read your kind words. Many thanks.
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Review from J W (Daughter-in-law of Resident) published on 5 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident for two years and has been well cared for with all her needs met. Staff are understanding, patient and caring. The family have never known Mum to be so happy in her environment. Yesterday we attended a barbeque in the garden and this event confirmed to the family
how happy and well cared for Mum is. We couldn't imagine another home that could be better than Folkestone Care Centre.
Reply from Julie Ness, Marketing at Folkestone Care CentreThank you for such kind words, we are so pleased that your mother-in-law is so happy in our home. It's our privilege to care for her.
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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Folkestone Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.848 for Folkestone Care Centre is calculated as follows: ( (332 Excellents x 5) + (44 Goods x 4) + (5 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 382 Ratings = 4.848
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Folkestone Care Centre is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 14 Jan 2026

We have beds available in selected suites, please contact us for the latest information

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Awards / Recognitions (2)

Meet the Team (1)

Genevieve

Genevieve Rodrigues

Job Title: Manager Joined: 2018

I am passionate about supporting residents to live well, feel valued and thrive. My focus is to deliver exceptional care and create a wonderful place to call home.


I have 12 years experience of commissioning and managing high quality nursing care facilities throughout the industry. My business leadership qualifications and experience brought me to join Opus Care in 2018 as this environment enables me to balance my skills and my desire to ensure that the happiness of elderly residents is at the heart of all we do.


Opus Care holds a unique position in Kent, established by medical professionals to create the best quality nursing facility within a stunning, luxury environment.


It is a privilege to work alongside a compassionate, talented and devoted team. Spending time with our communities of happy, settled residents and speaking with reassured families always makes going the extra mile worthwhile.

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