Folkestone Care Centre

My mother and father were in Folkestone Care Centre for just over a year and for six months respectively. During the time they were there, the care, friendship and compassion shown were very comforting for them and myself. The family were considered in decision-making throughout the stay. All in all, excellent care was given during their stay.

A truly excellent experience.

Thank you to all the wonderful staff.

A close friend spent only a few months in the Folkestone Care Centre as sadly her life came to an end after a fall. Her time being cared for by the home was special. She was treated with respect, and with dignity, and with some members of staff with affection. My visits to my friend were a pleasure to be able to share tea and cakes as we did in the past was important to both of us. I highly recommend the Folkstone Care Centre.

Very happy

My mother-in-law has been a resident for two years and has been well cared for with all her needs met. Staff are understanding, patient and caring. The family have never known Mum to be so happy in her environment. Yesterday we attended a barbeque in the garden and this event confirmed to the family how happy and well cared for Mum is. We couldn't imagine another home that could be better than Folkestone Care Centre.

Having only recently visited three times we were very happy with how we were greeted, the staff were all so kind and our friend is so much happier there. Nothing seems too much trouble to ask for help. We are amazing how much time is spent with the people in residence and the activities they are encouraged to join in. We have no worries our friend is well cared for.

The wellness team arranged a lovely lunch at the Clifton Hotel. This was very well organised and allowed residents to spend time with their families. The wellness team also arranged other various activities in the lead-up to Christmas including a Christman Party.

My father has recently passed away. For the last three years, he was cared for on the dementia Radnor at Folkestone Care Centre. He was looked after with great dignity, and extreme care and very well looked after. The staff are amazing and make you feel very welcome. We would like to thank them all for their care and the way they gave my dad the extreme care he needed, right up to the very end.

My mother has been at Folkestone Care Centre since July 2020. She has been looked after well through a variety of situations, both relating to Covid and her own changing health. The staff here helped her a great deal.

Wonderful two weeks of respite, staff very friendly and helpful. I was very worried as this was my first visit but I was made very welcomed and introduced to the other residents. Will go back again for respite if the need arises. Keep up the excellent work ladies and gents.

Helpful, friends, caring, devotes to their profession.

Very well run, beautifully cleaned, loved cared for garden, all the staff are helpful and kind. Lovely meals, enjoyable activities, Jubilee celebration were great.

The only problem I have is with contacting on the phone. Trying to book visits, no reception at weekends. I understand there is a problem with the phone lines.

The staff were very helpful, polite and very caring towards my father. The care home cleanliness was immaculate.

I think Folkestone Care home is outstanding; they are kind, caring and thoughtful towards the patients and families. I would recommend this to anyone and am so pleased with the time put into my grandad and grandma. Absolutely amazing. Massive credit to all the hard-working carers! 10/10,

Mum was moved into the care home from another care home that I was not happy with. After the initial period of adjustment, Mum started to look so much brighter and was so complimentary about the Staff and her surroundings. Her room was bright and beautifully furnished with a lovely ensuite bathroom. Her meals were of a very high standard and the resident's dining room and lounge are very welcoming. All of the staff have been so very kind and polite and any concerns I have raised have been dealt with promptly. I would have no hesitation in recommending this care home.

Not having a basic small television in place in the bedrooms seems out of modern times. A choice of blankets or a duvet was offered in a telephone conversation, a client was chosen. but the care centre did not stock them. We supplied our own as that is what my husband used at home. Otherwise, as a caring family we are very pleased we used Folkstone Care Centre.

Moving mum from another care home was a really difficult decision, but I am glad that we did. The home is well set out, and the staff have been brilliant with mum. Although there was a period of settling in to be done, this has happened and now mum seems happier. Unfortunately mum still has days of being bored, but that is mostly due to her having difficulty making friends. Once all the entertainment is back I am hoping she will mix more with the residents and start to feel happier. The staff are always very polite and make you feel welcome. Would certainly recommend this home for your older relatives.

Mum was moved into care once it became impossible for the family to continue caring for her at home. Having used the home before for my grandmother, I had no hesitation in trusting them to look after Mum. The staff are always kind and caring, and nothing is too much trouble. Rooms are fantastic, as are the facilities, although Mum is unable to sadly participate in the activities. Definitely 5-star.