Folkestone Care Centre

52-56 Shorncliffe Road, Folkestone CT20 2NB
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9.7 72 Reviews
  • Folkestone Care Centre, Folkestone
The Folkestone Care Centre offers high quality nursing care, specialist dementia care and residential care.

The home has modern features and staff do their utmost to improve, sustain and enhance their residents' quality of life.
Residents' independence, privacy and dignity are prioritised.

Each resident has a tailored care plan shaped around their individual needs. They can socialise in comfortable, warm, communal areas, which includes a cinema room, garden room and lounges.

Highly trained chefs offer residents a wide range of nutritious food, catering to specific dietary needs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 110 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1576
  • Self-Funded Residential Dementia Care: from £1666
  • Self-Funded Nursing Care: from £1816
  • Self-Funded Nursing Dementia Care: from £1906
  • RESPITE Self-Funded Residential Care: from £1786
  • RESPITE Self-Funded Residential Dementia Care: from £1876
  • RESPITE Self-Funded Nursing Care: from £2026
  • RESPITE Self-Funded Nursing Dementia Care: from £2116

nursing fees plus FNC

These prices are only a guideline, please contact Folkestone Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Genevieve Rodrigues (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (110)
  • Single Rooms with Ensuite Wet Room (110)

Folkestone Care Centre Reviews (72)

9.7

Folkestone Care Centre has a Review Score of 9.7 (9.746) out of 10, based on 24 reviews in the last 2 years.
Over all time Folkestone Care Centre has 72 reviews.

Overall Experience
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Date Published
  • 72
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Reviewer Connection to Folkestone Care Centre
  • 26
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  • 1
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Total of 72, showing 41-60
Review from C C (Wife of Resident) published on 24 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Not having a basic small television in place in the bedrooms seems out of modern times. A choice of blankets or a duvet was offered in a telephone conversation, a client was chosen. but the care centre did not stock them. We supplied our own as that is what my husband used at home. Otherwise, as a caring
family we are very pleased we used Folkstone Care Centre.
Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for taking the time to provide your review, we're pleased you were very happy with the care that we provide. Regarding TVs we find that residents prefer to bring their own which they are familiar with but we would happily supply a spare TV if one is available. Concerning the bed linen - thank you for bringing this to our attention, we are grateful for the feedback and will look further into this.

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Review from Carol R (Daughter of Resident) published on 29 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving mum from another care home was a really difficult decision, but I am glad that we did. The home is well set out, and the staff have been brilliant with mum. Although there was a period of settling in to be done, this has happened and now mum seems happier. Unfortunately mum still has days of
being bored, but that is mostly due to her having difficulty making friends. Once all the entertainment is back I am hoping she will mix more with the residents and start to feel happier. The staff are always very polite and make you feel welcome. Would certainly recommend this home for your older relatives.
Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for your kind comments, the team will be delighted to hear that you are pleased with how your mum is settling in. Our wellbeing team have lots of activities planned over coming weeks and months which should help her connect with other residents and find companionship which is so valuable. It's a pleasure to look after your mum and we welcome you all to our extended family.

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Review from Clare S (Daughter of Resident) published on 26 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was moved into care once it became impossible for the family to continue caring for her at home. Having used the home before for my grandmother, I had no hesitation in trusting them to look after Mum. The staff are always kind and caring, and nothing is too much trouble. Rooms are fantastic, as
are the facilities, although Mum is unable to sadly participate in the activities. Definitely 5-star.
Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you for sharing such wonderful feedback and for entrusting your loved ones into our care. Our team will be delighted to hear your kind words.

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Review from Nikki F (Daughter of Resident) published on 11 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience with the above-mentioned care home has always been very good. The staff are always very professional, and nothing is too much trouble. Mum went into the home in April, originally as respite as she suffers from Alzheimer's, but we realised very quickly that she was in the best place, sadly
in October she suffered a stroke and has now been moved to the nursing ward as she is now bed-bound. The staff are very patient with her, as it can take a while for her to eat her meals, and she is always very clean and well presented when we go to visit.
Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you, it's a pleasure to care for and support your mum. It means so much to the team to hear your kind words as we continually strive to offer the best care and companionship to our lovely residents.

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Review from Brian F (Husband of Resident) published on 10 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been a resident since April 2021, when she was admitted with acute Alzheimer's disease, and I was unable to care for her at home as she required 24/7 care.
They have been fantastic, and when she suffered a brain haemorrhage and stroke after a period in hospital, she was readmitted to their
nursing wing, where she continues to receive excellent, professional care.
The staff are kind, attentive and very caring.
Reply from Julie Ness, Marketing at Folkestone Care Centre

Thank you; it's our privilege to support you and your wife during this time. We appreciate you taking the trouble to write these kind words and look forward to continuing the highest standards of care and support; we're always here for you both.

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Review from Martin F (Son of Resident) published on 24 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother was cared for over a seven-month period, and from the first day to sadly her last, all the staff treated her with dignity, patience and respect. All my family would have to say regarding the kindness and care shown to our mother. Old age and all it brings is cruel and degrading, the ministrations
mother received was as if angels had materialised just for her. Thank you from all of us!
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Review from Ann J (Respite Resident) published on 20 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were very kind, friendly and helpful. No task was too much for them. I cannot fault anyone. I was treated with the utmost care the whole 4-weeks I was with them. I was in lockdown a lot of the time, so have not answered for activities.
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Review from Denise G (Wife of Resident) published on 2 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to express my pleasure in seeing my husband smile again. Beautiful home, management excellent and nothing is too much trouble for the present staff.
As the home fills up, please ensure to employ relevant number of staff so that your home remains as special as it is now. Thank you.
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Review from F C (Wife of Resident) published on 3 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was admitted to Folkestone Care Centre in January 2020. He had been before twice for respite and that is the place where he was happy. From day one he was happy and smiling, doing activities and having a varied life with good food that he always enjoyed. He liked the carers and the carers
liked him. He was respected and treated with kindness and he appreciated a good sense of humour. His condition of Parkinsons-Dementia deteriorated and got to the final stages at the time of the Covid-19 lockdown and my husband was dying and died on 3rd April 2020. We were treated with humanity and compassion always.
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Review from Janet B (Daughter of Resident) published on 4 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are warm and friendly. The home is always very clean and never smells, rooms are always clean and the food is very good. I always say its more like a hotel than a care home. There are always activities going on. I am always informed if anything is wrong with my mother, and her hair has never
looked better as they have a hairdresser there.
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Review from Sally B (Friend of Resident) published on 27 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were so impressed with the Folkestone Care Centre.
It has a hotel feel, with a professional reception welcome and as it was our first visit; we were taken to our friend’s room.
We were given a tour of the building and garden, and every staff member that we met was friendly and helpful. We finished
our tour with tea and cakes served to us in the dining room.
During our visit, our friend received a physiotherapy session, which has already made such a difference to our friend’s confidence and well being.
The facilities are excellent and maintained to a very high level of cleanliness.
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Review from J S (Daughter of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Folkestone Care Centre have always been kind and considerate to my 97-year-old mother. Her recent birthday was celebrated by staff and residents alike and made her feel very special.
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Review from S C (Daughter-in-law of Resident) published on 30 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care provided, Dad is always clean and presentable. All the staff appear friendly and professional. The Folkestone Care Centre is clean, and his room is tidy. They seem to care for him and say how funny he is. They involve him in all the activities.
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Review from A F (Wife of Resident) published on 20 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very helpful and make visitors more than welcome. Care of residents is excellent and a close watch is kept on their health, weight, diet, etc. Exercises and games are also encouraged to keep body and mind as active as possible.
Meals are also very good and tables laid attractively.
If
it becomes necessary for a loved one to go into care, Folkestone Care Centre would be your first choice.
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Review from J F (Partner of Resident) published on 18 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my partner has been admitted here, we (he) has been thoroughly welcomed by all staff members in every respect necessary to assist in his recovery.
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Review from Lindal S (Daughter of Resident) published on 1 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my father has been a resident he has been treated with dignity and allowed to express his own thoughts and feelings as an individual person. At first, he would not come out of his room or mix with the other residents but after time and with the encouragement of the staff he is now eating meals
in the dining room and is joining in with the many activities that are available to the residents every day.
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Review from Paul C (Son of Resident) published on 23 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everything about this care home is first class. My mother moved onto the dementia suite from another care home earlier this year as her condition deteriorated, and we have been so delighted as a family at how well she has settled in. This is entirely due to the staff who are so knowledgeable, understanding
and caring. We are so grateful for all they do for my mother.
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Review from D B (Wife of Resident) published on 23 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so happy my husband is in this care home, which is so clean, comfortable and roomy.
The staff are amazing, helpful and kind, nothing is too much trouble for them.
Plenty of good food and drinks.
Visitors are always made to feel welcome.
I could not wish for a better home for my husband.
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Review from Cath T (Daughter of Resident) published on 14 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The quality of care and support that is given to mum and the residents is amazing the staff are fantastic and so kind. The food is of a very good standard, there are engaging activities, the home itself is beautiful. As a family, it has been wonderful to know that mum is being so well looked after and
getting such a high level of care.
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Review from David C (Husband of Resident) published on 14 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The standard of care given to my wife in this Home is outstanding. The carers are not just doing a job, they really care.
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Current Review Score: 9.7 (9.746)

Overview of Review Score

The Review Score of 9.7 (9.746) out of 10 for Folkestone Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.746 for Folkestone Care Centre is calculated as follows: ( (238 Excellents x 5) + (36 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 287 Ratings = 4.746
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Folkestone Care Centre is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 19 Sep 2025

We have beds available in selected suites, please contact us for the latest information

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Awards / Recognitions (0)

Meet the Team (1)

Genevieve

Genevieve Rodrigues

Job Title: Manager Joined: 2018

I am passionate about supporting residents to live well, feel valued and thrive. My focus is to deliver exceptional care and create a wonderful place to call home.


I have 12 years experience of commissioning and managing high quality nursing care facilities throughout the industry. My business leadership qualifications and experience brought me to join Opus Care in 2018 as this environment enables me to balance my skills and my desire to ensure that the happiness of elderly residents is at the heart of all we do.


Opus Care holds a unique position in Kent, established by medical professionals to create the best quality nursing facility within a stunning, luxury environment.


It is a privilege to work alongside a compassionate, talented and devoted team. Spending time with our communities of happy, settled residents and speaking with reassured families always makes going the extra mile worthwhile.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Folkestone Care Centre to verify any information. View our terms and conditions. Folkestone Care Centre has an Enhanced Service - more info.