Folkestone Care Centre

52-56 Shorncliffe Road, Folkestone CT20 2NB
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9.7 66 Reviews
  • Folkestone Care Centre, Folkestone
The Folkestone Care Centre offers high quality nursing care, specialist dementia care and residential care.

The home has modern features and staff do their utmost to improve, sustain and enhance their residents' quality of life.
Residents' independence, privacy and dignity are prioritised.

Each resident has a tailored care plan shaped around their individual needs. They can socialise in comfortable, warm, communal areas, which includes a cinema room, garden room and lounges.

Highly trained chefs offer residents a wide range of nutritious food, catering to specific dietary needs.

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Care Provided by Folkestone Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 110 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Genevieve Rodrigues (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (110)
    • Single Rooms with ensuite Wet Room (110)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Last Refurbishment: 2018

Funding & Fees Guide for Folkestone Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,576
    • Self-Funded Residential Dementia Care from £1,666
    • Self-Funded Nursing Care from £1,816
    • Self-Funded Nursing Dementia Care from £1,906
    • RESPITE Self-Funded Residential Care from £1,786
    • RESPITE Self-Funded Residential Dementia Care from £1,876
    • RESPITE Self-Funded Nursing Care from £2,026
    • RESPITE Self-Funded Nursing Dementia Care from £2,116

  • nursing fees plus FNC
  • (these prices are only a guideline, please contact Folkestone Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Folkestone Care Centre Reviews (66)

Total of 66, showing 41-60
9.7

Folkestone Care Centre has a Review Score of 9.7 (9.693) out of 10, based on 24 reviews in the last 2 years. Over all time Folkestone Care Centre has 66 reviews.

Overall Experience

  • 60
  • 5
  • 1
  • 0
  • 0

Date Published

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42

Review from Ann J (Respite Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very kind, friendly and helpful. No task was too much for them. I cannot fault anyone. I was treated with the utmost care the whole 4-weeks I was with them. I was in lockdown a lot of the time, so have not answered for activities.

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Review from Denise G (Wife of Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my pleasure in seeing my husband smile again. Beautiful home, management excellent and nothing is too much trouble for the present staff.
As the home fills up, please ensure to employ relevant number of staff so that your home remains as special as it is now. Thank you.

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Review from F C (Wife of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Folkestone Care Centre in January 2020. He had been before twice for respite and that is the place where he was happy. From day one he was happy and smiling, doing activities and having a varied life with good food that he always enjoyed. He liked the carers and the carers
liked him. He was respected and treated with kindness and he appreciated a good sense of humour. His condition of Parkinsons-Dementia deteriorated and got to the final stages at the time of the Covid-19 lockdown and my husband was dying and died on 3rd April 2020. We were treated with humanity and compassion always.

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Review from Janet B (Daughter of Resident) published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are warm and friendly. The home is always very clean and never smells, rooms are always clean and the food is very good. I always say its more like a hotel than a care home. There are always activities going on. I am always informed if anything is wrong with my mother, and her hair has never
looked better as they have a hairdresser there.

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Review from Sally B (Friend of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so impressed with the Folkestone Care Centre.
It has a hotel feel, with a professional reception welcome and as it was our first visit; we were taken to our friend’s room.
We were given a tour of the building and garden, and every staff member that we met was friendly and helpful. We finished
our tour with tea and cakes served to us in the dining room.
During our visit, our friend received a physiotherapy session, which has already made such a difference to our friend’s confidence and well being.
The facilities are excellent and maintained to a very high level of cleanliness.

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Review from J S (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Folkestone Care Centre have always been kind and considerate to my 97-year-old mother. Her recent birthday was celebrated by staff and residents alike and made her feel very special.

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Review from S C (Daughter-in-law of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care provided, Dad is always clean and presentable. All the staff appear friendly and professional. The Folkestone Care Centre is clean, and his room is tidy. They seem to care for him and say how funny he is. They involve him in all the activities.

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Review from A F (Wife of Resident) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very helpful and make visitors more than welcome. Care of residents is excellent and a close watch is kept on their health, weight, diet, etc. Exercises and games are also encouraged to keep body and mind as active as possible.
Meals are also very good and tables laid attractively.
If
it becomes necessary for a loved one to go into care, Folkestone Care Centre would be your first choice.

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Review from J F (Partner of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my partner has been admitted here, we (he) has been thoroughly welcomed by all staff members in every respect necessary to assist in his recovery.

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Review from Lindal S (Daughter of Resident) published on 1 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father has been a resident he has been treated with dignity and allowed to express his own thoughts and feelings as an individual person. At first, he would not come out of his room or mix with the other residents but after time and with the encouragement of the staff he is now eating meals
in the dining room and is joining in with the many activities that are available to the residents every day.

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Review from Paul C (Son of Resident) published on 23 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about this care home is first class. My mother moved onto the dementia suite from another care home earlier this year as her condition deteriorated, and we have been so delighted as a family at how well she has settled in. This is entirely due to the staff who are so knowledgeable, understanding
and caring. We are so grateful for all they do for my mother.

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Review from D B (Wife of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy my husband is in this care home, which is so clean, comfortable and roomy.
The staff are amazing, helpful and kind, nothing is too much trouble for them.
Plenty of good food and drinks.
Visitors are always made to feel welcome.
I could not wish for a better home for my husband.

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Review from Cath T (Daughter of Resident) published on 14 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care and support that is given to mum and the residents is amazing the staff are fantastic and so kind. The food is of a very good standard, there are engaging activities, the home itself is beautiful. As a family, it has been wonderful to know that mum is being so well looked after and
getting such a high level of care.

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Review from David C (Husband of Resident) published on 14 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care given to my wife in this Home is outstanding. The carers are not just doing a job, they really care.

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Review from Sarah (Daughter of Resident) published on 14 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to my mothers increased need for nursing care, she had to be transferred from her care home to Folkestone Care Centre. From the outset, she was made to feel welcome and the worry of her settling into a new and strange environment was never an issue. All the staff have been fantastic, treating her
with dignity, respect and a lot of kindness. FCC work together with our family to make sure our Mum gets the best love, care and attention. We are kept well informed and consulted on anything that involves Mums well being. The staff and management treat us all as part of an extended family. The atmosphere in FCC always feels happy and friendly, due to all the hard work that the staff do, my Mum has become more responsive and is enjoying a much more stimulating environment, which for our family is a delight to see.

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Review from V C (Respite Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came in for respite with a broken leg. The staff have been friendly and helpful. The bed was ideal for elevating my leg and there was always a cup of tea/coffee on demand for me and my visitors. The care I needed was fully provided.

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Review from L H (Wife of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not have asked for more. Everything was excellent. Congratulations.

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Review from Jeanette M (Daughter of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother moved to Folkestone Care centre on 18th February 2019, to the Radnor suite for people suffering from Dementia. From day one the staff were so caring and helped mum to settle in. They saw to her every need with great respect and dignity.
My mother had vascular dementia and propr to the
move she had been in hospital for over 7 months. The care home was clean, beautifully decorated and welcoming. The lead nurses on Floor 1 were outstanding they acted professionally, caring, friendly and kept us up to date with mums condition. They are a true asset to the caring profession.

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Review from P A (Daughter of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently become a resident. She has been treated with great care and respect. All staff are cheerful and happy to assist with any requests we may have. The food is delicious.

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Review from Tina B (Friend of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting a dear friend I was absolutely blown away by the whole experience. Accommodation, grounds, facilities are second to none. The staff were extremely welcoming, friendly and very helpful. I could not imagine a lovelier place to retire to.

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Current Review Score: 9.7 (9.693)

Overview of Review Score

The Review Score of 9.7 (9.693) out of 10 for Folkestone Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.693 for Folkestone Care Centre is calculated as follows: ( (223 Excellents x 5) + (51 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 287 Ratings = 4.693

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Folkestone Care Centre is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 16 Apr 2025

We have beds available in selected suites, please contact us for the latest information


Awards / Recognitions (0)

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Meet the Team (1)

Genevieve

Genevieve Rodrigues

Job Title: Manager

Joined: 2018

I am passionate about supporting residents to live well, feel valued and thrive. My focus is to deliver exceptional care and create a wonderful place to call home.


I have 12 years experience of commissioning and managing high quality nursing care facilities throughout the industry. My business leadership qualifications and experience brought me to join Opus Care in 2018 as this environment enables me to balance my skills and my desire to ensure that the happiness of elderly residents is at the heart of all we do.


Opus Care holds a unique position in Kent, established by medical professionals to create the best quality nursing facility within a stunning, luxury environment.


It is a privilege to work alongside a compassionate, talented and devoted team. Spending time with our communities of happy, settled residents and speaking with reassured families always makes going the extra mile worthwhile.