Folkestone Care Centre

52-56 Shorncliffe Road, Folkestone CT20 2NB
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9.8 85 Reviews
  • Folkestone Care Centre, Folkestone
The Folkestone Care Centre offers high quality nursing care, specialist dementia care and residential care.

The home has modern features and staff do their utmost to improve, sustain and enhance their residents' quality of life.
Residents' independence, privacy and dignity are prioritised.

Each resident has a tailored care plan shaped around their individual needs. They can socialise in comfortable, warm, communal areas, which includes a cinema room, garden room and lounges.

Highly trained chefs offer residents a wide range of nutritious food, catering to specific dietary needs.

Care Provided by Folkestone Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 110 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1725
  • Self-Funded Residential Dementia Care: from £1824
  • Self-Funded Nursing Care: from £1983
  • Self-Funded Nursing Dementia Care: from £2169
  • RESPITE Self-Funded Residential Care: from £1947
  • RESPITE Self-Funded Residential Dementia Care: from £2054
  • RESPITE Self-Funded Nursing Care: from £2225
  • RESPITE Self-Funded Nursing Dementia Care: from £2234

nursing fees plus FNC

The price(s) shown are provided by the care home. Contact Folkestone Care Centre for full pricing details and T&Cs.

Contact Folkestone Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Folkestone Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Genevieve Rodrigues (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (110)
  • Single Rooms with Ensuite Wet Room (110)
9.8

Folkestone Care Centre has a Review Score of 9.8 (9.838) out of 10, based on 30 reviews in the last 2 years.
Over all time Folkestone Care Centre has 85 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Folkestone Care Centre
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Total of 85, showing 61-80
Review from Denise G (Wife of Resident) published on 2 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to express my pleasure in seeing my husband smile again. Beautiful home, management excellent and nothing is too much trouble for the present staff.
As the home fills up, please ensure to employ relevant number of staff so that your home remains as special as it is now. Thank you.
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Review from F C (Wife of Resident) published on 3 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was admitted to Folkestone Care Centre in January 2020. He had been before twice for respite and that is the place where he was happy. From day one he was happy and smiling, doing activities and having a varied life with good food that he always enjoyed. He liked the carers and the carers
liked him. He was respected and treated with kindness and he appreciated a good sense of humour. His condition of Parkinsons-Dementia deteriorated and got to the final stages at the time of the Covid-19 lockdown and my husband was dying and died on 3rd April 2020. We were treated with humanity and compassion always.
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Review from Janet B (Daughter of Resident) published on 4 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are warm and friendly. The home is always very clean and never smells, rooms are always clean and the food is very good. I always say its more like a hotel than a care home. There are always activities going on. I am always informed if anything is wrong with my mother, and her hair has never
looked better as they have a hairdresser there.
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Review from Sally B (Friend of Resident) published on 27 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were so impressed with the Folkestone Care Centre.
It has a hotel feel, with a professional reception welcome and as it was our first visit; we were taken to our friend’s room.
We were given a tour of the building and garden, and every staff member that we met was friendly and helpful. We finished
our tour with tea and cakes served to us in the dining room.
During our visit, our friend received a physiotherapy session, which has already made such a difference to our friend’s confidence and well being.
The facilities are excellent and maintained to a very high level of cleanliness.
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Review from J S (Daughter of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Folkestone Care Centre have always been kind and considerate to my 97-year-old mother. Her recent birthday was celebrated by staff and residents alike and made her feel very special.
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Review from S C (Daughter-in-law of Resident) published on 30 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care provided, Dad is always clean and presentable. All the staff appear friendly and professional. The Folkestone Care Centre is clean, and his room is tidy. They seem to care for him and say how funny he is. They involve him in all the activities.
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Review from A F (Wife of Resident) published on 20 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very helpful and make visitors more than welcome. Care of residents is excellent and a close watch is kept on their health, weight, diet, etc. Exercises and games are also encouraged to keep body and mind as active as possible.
Meals are also very good and tables laid attractively.
If
it becomes necessary for a loved one to go into care, Folkestone Care Centre would be your first choice.
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Review from J F (Partner of Resident) published on 18 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my partner has been admitted here, we (he) has been thoroughly welcomed by all staff members in every respect necessary to assist in his recovery.
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Review from Lindal S (Daughter of Resident) published on 1 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my father has been a resident he has been treated with dignity and allowed to express his own thoughts and feelings as an individual person. At first, he would not come out of his room or mix with the other residents but after time and with the encouragement of the staff he is now eating meals
in the dining room and is joining in with the many activities that are available to the residents every day.
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Review from Paul C (Son of Resident) published on 23 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everything about this care home is first class. My mother moved onto the dementia suite from another care home earlier this year as her condition deteriorated, and we have been so delighted as a family at how well she has settled in. This is entirely due to the staff who are so knowledgeable, understanding
and caring. We are so grateful for all they do for my mother.
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Review from D B (Wife of Resident) published on 23 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so happy my husband is in this care home, which is so clean, comfortable and roomy.
The staff are amazing, helpful and kind, nothing is too much trouble for them.
Plenty of good food and drinks.
Visitors are always made to feel welcome.
I could not wish for a better home for my husband.
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Review from Cath T (Daughter of Resident) published on 14 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The quality of care and support that is given to mum and the residents is amazing the staff are fantastic and so kind. The food is of a very good standard, there are engaging activities, the home itself is beautiful. As a family, it has been wonderful to know that mum is being so well looked after and
getting such a high level of care.
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Review from David C (Husband of Resident) published on 14 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The standard of care given to my wife in this Home is outstanding. The carers are not just doing a job, they really care.
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Review from Sarah (Daughter of Resident) published on 14 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to my mothers increased need for nursing care, she had to be transferred from her care home to Folkestone Care Centre. From the outset, she was made to feel welcome and the worry of her settling into a new and strange environment was never an issue. All the staff have been fantastic, treating her
with dignity, respect and a lot of kindness. FCC work together with our family to make sure our Mum gets the best love, care and attention. We are kept well informed and consulted on anything that involves Mums well being. The staff and management treat us all as part of an extended family. The atmosphere in FCC always feels happy and friendly, due to all the hard work that the staff do, my Mum has become more responsive and is enjoying a much more stimulating environment, which for our family is a delight to see.
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Review from V C (Respite Resident) published on 16 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came in for respite with a broken leg. The staff have been friendly and helpful. The bed was ideal for elevating my leg and there was always a cup of tea/coffee on demand for me and my visitors. The care I needed was fully provided.
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Review from L H (Wife of Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not have asked for more. Everything was excellent. Congratulations.
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Review from Jeanette M (Daughter of Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My late mother moved to Folkestone Care centre on 18th February 2019, to the Radnor suite for people suffering from Dementia. From day one the staff were so caring and helped mum to settle in. They saw to her every need with great respect and dignity.
My mother had vascular dementia and propr to the
move she had been in hospital for over 7 months. The care home was clean, beautifully decorated and welcoming. The lead nurses on Floor 1 were outstanding they acted professionally, caring, friendly and kept us up to date with mums condition. They are a true asset to the caring profession.
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Review from P A (Daughter of Resident) published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has recently become a resident. She has been treated with great care and respect. All staff are cheerful and happy to assist with any requests we may have. The food is delicious.
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Review from Tina B (Friend of Resident) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On visiting a dear friend I was absolutely blown away by the whole experience. Accommodation, grounds, facilities are second to none. The staff were extremely welcoming, friendly and very helpful. I could not imagine a lovelier place to retire to.
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Review from J R (Sister of Resident) published on 17 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a fantastic care centre with an extremely high level of care and consideration.
My brother is benefitting greatly from good food, good nursing care and involvement with activities from caring staff who are so helpful and always smiling. Well done.
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Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for Folkestone Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.838 for Folkestone Care Centre is calculated as follows: ( (306 Excellents x 5) + (48 Goods x 4) + (3 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 358 Ratings = 4.838
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Folkestone Care Centre is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

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Accreditations

Meet the Team (6)

Genevieve

Genevieve Rodrigues

Job Title: Manager Joined: 2018

I am passionate about supporting residents to live well, feel valued and thrive. My focus is to deliver exceptional care and create a wonderful place to call home.


I have 12 years experience of commissioning and managing high quality nursing care facilities throughout the industry. My business leadership qualifications and experience brought me to join Opus Care in 2018 as this environment enables me to balance my skills and my desire to ensure that the happiness of elderly residents is at the heart of all we do.


Opus Care holds a unique position in Kent, established by medical professionals to create the best quality nursing facility within a stunning, luxury environment.


It is a privilege to work alongside a compassionate, talented and devoted team. Spending time with our communities of happy, settled residents and speaking with reassured families always makes going the extra mile worthwhile.

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Indu Venugopal

Job Title: Group Clinical Lead

Indu is an experienced clinical practitioner in the community care, currently serving as the Group Clinical Lead overseeing Clinical Governance at Opus Care Limited. She brings over 18 years of progressive experience in advancing quality, compliance, and innovation across health and social care. She is an accredited Tissue viability champion, Infection control lead, Trained Mental Health first Aider, Safeguarding lead and served as a Trusted Nurse Assessor for Pathway 3 beds at Maidstone and Tunbridge wells NHS, where she has collaborated closely with NHS partners to deliver safe, seamless step-down care.

Renowned for her unwavering commitment to clinical excellence, Indu has successfully steered many reputed care services through rigorous CQC inspections with Outstanding rating outcomes, raised care standards, and led transformative quality improvement programmes. Indu’s reputation as an innovative leader is further underscored by her creative intergenerational care initiative and this pioneering model, celebrated nationally, and featured in publications including the Daily Mail, has been acclaimed for its profound social impact and its ability to bridge generations through shared care.

Currently, Indu is extending her leadership journey through a Level 7 HR- Senior People Professional Apprentice. This academic pursuit reflects her vision for strategic leadership, workforce development, and the cultivation of resilient healthcare systems. Her professional affiliations include the Royal College of Nursing, the Society of Tissue Viability, Gold Standards Framework, Dementia Friends organisation and the Kent Acquired Brain Injury Forum.

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Petko Gestov

Job Title: Residential and Dementia Lead

Petko is a values-driven leader and people strategist with more than 15 years’ experience across health and social care, specialising in dementia care, team leadership and cultural transformation. At OPUSCARE, he shapes strategic workforce and care practices, leading initiatives focused on leadership mentoring, equality and inclusive team development. Widely recognised for his reflective and empowering leadership style, he is committed to building psychologically safe, high-performing teams where both residents and colleagues feel valued and supported. Alongside his leadership role, Petko is currently completing a Level 7 Senior People Professional apprenticeship and is working towards Chartered Fellow status with the CIPD.


Petko has overseen service improvements and care quality developments, embedding structured quality frameworks and people-centred initiatives that enhance team wellbeing and the lived experience of residents. He is the architect of OPUSCARE’s Trainee Community Leads programme, a leadership pathway designed to nurture internal talent, strengthen operational capability and align values-based behaviours with outstanding care delivery. Drawing on coaching, mentoring and organisational behaviour theory, he supports teams to navigate change, strengthen inspection readiness and embed reflective supervision into everyday practice. At the heart of his work lies a deep commitment to equity, dignity and excellence in dementia care, underpinned by his belief that exceptional care is achieved when curiosity, kindness and strategic leadership come together to help people truly thrive.

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Daniella Birgauanu

Job Title: Compliance Lead

As Compliance Lead at Opus Care Limited, Daniela brings over a decade of experience within the health and social care sector, having begun her career in 2013 and steadily progressed through a variety of roles across both residential and nursing care settings.


Since stepping into the Compliance Lead role in 2019, Daniela has been instrumental in supporting high standards of care, ensuring regulatory compliance, and promoting best practice across services. With a strong background in management, she developed a comprehensive understanding of operational challenges and quality assurance within care environments.
Her hands-on experience across care settings, combined with a commitment to continuous improvement, enables her to effectively guide teams, uphold compliance standards, and contribute to the delivery of safe, person-centred care.

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Tina Tappenden

Job Title: Wellbeing Lead Joined: 2001

Tina has over 25 years of dedicated service within Opus Care and leads the delivery of high-quality, person-centred wellbeing teams across our services. Beginning her journey through direct resident engagement, she has built a strong foundation in creating meaningful relationships and understanding individual needs.
As Wellbeing Lead, Tina has been involved with developing and implementing our enhanced wellbeing planners, ensuring activities are purposeful, inclusive, and tailored to each resident’s life history, preferences, and abilities. Her approach supports engagement, independence, and a strong sense of identity, embedding wellbeing into everyday care.
Tina’s leadership has contributed to achieving the Gold Standard Dementia Accreditation at Folkestone Care Centre, reflecting her commitment to excellence in social engagement for our service users and best practice.
She is recognised for fostering a warm, inclusive environment where residents feel valued, connected, and supported, demonstrating Opus Care’s commitment to being Caring, Responsive, and Well-led.

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David Rowland

Job Title: Group Head Chef

David brings over 20 years of culinary expertise, with 15 years in leadership roles across hotels, fine dining, and hospitality settings. Having progressed from Sous Chef to Group Head Chef within Opus Care, he now leads the catering provision across both homes, ensuring consistently high standards in quality, nutrition, and dining experience.
David works closely with his Head Chefs and trusted suppliers to deliver fresh, well-balanced, and beautifully presented meals, with a strong focus on choice, seasonality, and quality ingredients. His leadership ensures that dining is not only nutritious, but also something residents genuinely look forward to each day.
At the heart of David’s approach is a commitment to truly knowing each resident. He takes pride in creating personalised menus that reflect individual tastes, preferences, and dietary needs—ensuring every meal feels familiar, enjoyable, and meaningful.
Known for his warm personality and engaging presence, David plays an active role in celebrations, themed dining experiences, and special occasions, helping to create a welcoming, vibrant atmosphere where food brings people together.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Folkestone Care Centre to verify any information. View our terms and conditions. Folkestone Care Centre has an Enhanced Service - more info.