Submit a Review for Barchester Fountains Care Home
1355 Stratford Road, Shirley, Solihull, B90 4EF
View full details of Barchester Fountains Care HomeLatest Reviews for Barchester Fountains Care Home
03 March 2026
Special thanks to all the staff in Olton Floor for their excellent care and support for my brother over the past few weeks. Their patience and understanding has been outstanding and the family are incredibly grateful. Their support and kindness has been so very helpful. We cannot thank them enough
for their care. Nothing is too much trouble for them. Always cheerful and happy, we are so thankful that he is at Fountains and being treated with dignity and kindness. A fabulous Care Home, offering fantastic Care, with beautiful home cooked food in safe surroundings and best of all .. the wonderful staff. Thank you all.
29 December 2025
On visiting very helpful staff understanding any problems or issues, very clean & tidy always plenty of staff about.
29 December 2025
My father has settled very quickly at Fountains. He is now eating well after a period prior to arriving of a poor appetite. Staff are caring and look to the needs of the residents.
The home is warm and welcoming, with spacious rooms.
My one issue is lack of activities to involve residents. My
father has little interaction with other residents and I feel that he is lonely at times.
29 December 2025
Recently we have seen an improvement.
Previously the management was poor.
Always get a great reception from Nikki and Vicky who are always extremely helpful.
29 December 2025
As Maureen's sis-in-law, I found Fountains to be a very good residential home. The staff without exception have been so lovely, and the home is always very welcoming. There has been an ongoing issue with food, which I have to agree has not been good. Food is very important to residents as it is to
everyone. This has gone on for a long time, but now there is a new chef, hopefully this will improve.
02 December 2025
The care staff, housekeeping, kitchen, groundsmen, office staff give 100% to the residents. Their compassion and empathy to both residents and family is genuine. They show they care! However, as a company the people at the top need to realise residents and family chose Barchester for its family
ethos, each home different to cater for needs of the residents, suddenly this has changed. Now looking more corporate, looks being more important than residents choices. This was not the original Barchester ethos!
03 November 2025
Nikki on the reception desk is a ray of sunshine and that initial feeling flows through the rest of the home
23 September 2025
This was my mothers second respite stay. Although she cannot remember it now she very much enjoyed herself at the time and the staff are very caring and considerate of her problems. We will be using Fountains again regularly throughout the year.
09 September 2025
Lovely people we met that look after my wife's aunt at Barchester Care Home. Good to know that she is being looked after so well.
Thank you.
03 September 2025
We visited my aunt for the first time, as we live in Canada. She looks well-cared for and the staff was friendly & helpful to both my Aunt & to us. We had a lovely lunch & sat outside in the garden to visit.
19 August 2025
The overall care my MIL is getting is excellent
Wonderful staff. Helpful & kind
11 August 2025
A resident started choking at lunch. The staff responded straightaway with the most professional expertise. I am not exaggerating the situation when I say that they saved his life; it was as serious as that. They deserve the highest praise for everything they did to keep him alive before the
ambulance came.
07 August 2025
Mom has been a resident at Fountains Care home since November 2024. Mom has settled in and seems content. She has been well looked after. The carers like her and they know us. All staff are ready to answer queries and concerns that we have regarding mom's care. They are aware of mom's needs and they
give her encouragement where necessary.
Thank you
09 July 2025
This was my first experience of a care home and it was excellent. The personnel were all excellent without exception. They were all so helpful, and smiley. The quality of the food was exceptional, constructed with thought and care. Never ordinary gravy but with cider or something added to increase
the flavour
The bedroom had all that I needed TV. Remote, wide screen, and large toulet/shower room. Lovely thick towels.
I was so lucky to hit on this home first time.
09 July 2025
Our mom spent a week in fountains and the staff were brilliant, she came back home much better in herself, big thank you to everyone. See you in October again
26 June 2025
We joined mom for the BBQ it was really lovely and the staff were so pleasant and accommodating. Great variety of food too. Thank you.
26 June 2025
Mum, myself and my husband attended a lunch BBQ. A lovely event that we all enjoyed, especially Mum, as she enjoys social events. Hospitality today was marvellous as usual, a big thank you to the kitchen and to our wonderful activities lady, who always works extremely hard to create a happy
experience.
12 May 2025
Mum came for a weeks respite care. Fountains has been excellent with her care and all staff found to be friendly and welcoming. The food choices were plentiful and all her visitors, young and old, made very welcome.
27 March 2025
My mother was a resident at Fountains for the last five months of her life and we cannot fault the care, professionalism and commitment of the whole team who looked after her.
Fountains provided a wonderful environment for a frail old lady struggling with vascular dementia and a number of
age-related co-morbidities which made staying at home with my 92 year old father no longer possible. The Fountains team welcomed her (and my father, who visited virtually every day), into a beautiful, safe place in which she could live her best life - engaged with and understood by charming and warm staff, engaged and entertained by the activities programme, fed by an expert catering team and where her personal needs were attended to with dignity and skill. When difficulties and crises arose (which they of course do) they were always handled with kindness and professionalism.
05 December 2024
Mom was in this home for a year and received excellent care from all the staff. There were lots of activities for her to get involved in. In her last week of life, her care was especially good and very caring and they looked after me too.
Overall, a lovely, friendly care home.
Latest Reviews for Barchester Fountains Care Home
03 March 2026
Special thanks to all the staff in Olton Floor for their excellent care and support for my brother over the past few weeks. Their patience and understanding has been outstanding and the family are incredibly grateful. Their support and kindness has been so very helpful. We cannot thank them enough
for their care. Nothing is too much trouble for them. Always cheerful and happy, we are so thankful that he is at Fountains and being treated with dignity and kindness. A fabulous Care Home, offering fantastic Care, with beautiful home cooked food in safe surroundings and best of all .. the wonderful staff. Thank you all.
29 December 2025
On visiting very helpful staff understanding any problems or issues, very clean & tidy always plenty of staff about.
29 December 2025
My father has settled very quickly at Fountains. He is now eating well after a period prior to arriving of a poor appetite. Staff are caring and look to the needs of the residents.
The home is warm and welcoming, with spacious rooms.
My one issue is lack of activities to involve residents. My
father has little interaction with other residents and I feel that he is lonely at times.
29 December 2025
Recently we have seen an improvement.
Previously the management was poor.
Always get a great reception from Nikki and Vicky who are always extremely helpful.
29 December 2025
As Maureen's sis-in-law, I found Fountains to be a very good residential home. The staff without exception have been so lovely, and the home is always very welcoming. There has been an ongoing issue with food, which I have to agree has not been good. Food is very important to residents as it is to
everyone. This has gone on for a long time, but now there is a new chef, hopefully this will improve.
02 December 2025
The care staff, housekeeping, kitchen, groundsmen, office staff give 100% to the residents. Their compassion and empathy to both residents and family is genuine. They show they care! However, as a company the people at the top need to realise residents and family chose Barchester for its family
ethos, each home different to cater for needs of the residents, suddenly this has changed. Now looking more corporate, looks being more important than residents choices. This was not the original Barchester ethos!
03 November 2025
Nikki on the reception desk is a ray of sunshine and that initial feeling flows through the rest of the home
23 September 2025
This was my mothers second respite stay. Although she cannot remember it now she very much enjoyed herself at the time and the staff are very caring and considerate of her problems. We will be using Fountains again regularly throughout the year.
09 September 2025
Lovely people we met that look after my wife's aunt at Barchester Care Home. Good to know that she is being looked after so well.
Thank you.
03 September 2025
We visited my aunt for the first time, as we live in Canada. She looks well-cared for and the staff was friendly & helpful to both my Aunt & to us. We had a lovely lunch & sat outside in the garden to visit.
19 August 2025
The overall care my MIL is getting is excellent
Wonderful staff. Helpful & kind
11 August 2025
A resident started choking at lunch. The staff responded straightaway with the most professional expertise. I am not exaggerating the situation when I say that they saved his life; it was as serious as that. They deserve the highest praise for everything they did to keep him alive before the
ambulance came.
07 August 2025
Mom has been a resident at Fountains Care home since November 2024. Mom has settled in and seems content. She has been well looked after. The carers like her and they know us. All staff are ready to answer queries and concerns that we have regarding mom's care. They are aware of mom's needs and they
give her encouragement where necessary.
Thank you
09 July 2025
This was my first experience of a care home and it was excellent. The personnel were all excellent without exception. They were all so helpful, and smiley. The quality of the food was exceptional, constructed with thought and care. Never ordinary gravy but with cider or something added to increase
the flavour
The bedroom had all that I needed TV. Remote, wide screen, and large toulet/shower room. Lovely thick towels.
I was so lucky to hit on this home first time.
09 July 2025
Our mom spent a week in fountains and the staff were brilliant, she came back home much better in herself, big thank you to everyone. See you in October again
26 June 2025
We joined mom for the BBQ it was really lovely and the staff were so pleasant and accommodating. Great variety of food too. Thank you.
26 June 2025
Mum, myself and my husband attended a lunch BBQ. A lovely event that we all enjoyed, especially Mum, as she enjoys social events. Hospitality today was marvellous as usual, a big thank you to the kitchen and to our wonderful activities lady, who always works extremely hard to create a happy
experience.
12 May 2025
Mum came for a weeks respite care. Fountains has been excellent with her care and all staff found to be friendly and welcoming. The food choices were plentiful and all her visitors, young and old, made very welcome.
27 March 2025
My mother was a resident at Fountains for the last five months of her life and we cannot fault the care, professionalism and commitment of the whole team who looked after her.
Fountains provided a wonderful environment for a frail old lady struggling with vascular dementia and a number of
age-related co-morbidities which made staying at home with my 92 year old father no longer possible. The Fountains team welcomed her (and my father, who visited virtually every day), into a beautiful, safe place in which she could live her best life - engaged with and understood by charming and warm staff, engaged and entertained by the activities programme, fed by an expert catering team and where her personal needs were attended to with dignity and skill. When difficulties and crises arose (which they of course do) they were always handled with kindness and professionalism.
05 December 2024
Mom was in this home for a year and received excellent care from all the staff. There were lots of activities for her to get involved in. In her last week of life, her care was especially good and very caring and they looked after me too.
Overall, a lovely, friendly care home.