Submit a Review for Richmond Villages Cheltenham
Hatherley Lane, Cheltenham, GL51 6PN
View Full Details of Richmond Villages CheltenhamLatest Reviews for Richmond Villages Cheltenham
11 July 2025
I call the Richmond Village the Richmond Hotel. It's an amazing place. My friend is in after having a hip operation and I feel I can visit and take her out any time that I want. She is free to come and go when she wants. When visiting we feel welcome and she is looking well and treated with dignity. As a restbite place I would totally recommend this care home.
23 June 2025
Again an excellent home, meeting old and new staff. They are always so helpful, polite, friendly and nothing is too much trouble. Help you if you want but they will let you try. From front of house the restaurant and kitchen, whole behind the scenes all work together to make ones stay excellent. This place has cracked the nut for retirement, independent life with care if needed. Beautiful grounds, activities if you wish but also you can have your solitude. The team are excellent which reflects in the leader- well done thank you.
23 May 2025
My mother in January, fell and shattered her ankle. After a couple of operations and a lengthy stay in hospital she went to Richmond Cheltenham for respite care as she had a boot on and was unable to do much for herself. From the day she arrived, she was welcomed like one of the family. Her care has been amazing with all staff aware of her needs and likes Mum has got involved in many of the activities and enjoys the social side of Richmond events. Although Mum is now mobile and able to care for herself now and thought she would return home, she has made the decision to stay at Richmond Cheltenham and continue enjoying everything on offer.
08 May 2025
In my direst user (3 weeks respite care) experience, this home set a remarkable high standard of service and provisions. It reflects the owner's depth of experience and awareness of the sections requirements in serving a wide spectrum of need and independent living to high dependency. Few homes come near to providing a 'package of care' comparable to Richmond Cheltenham. A tranquil wood setting, designed and decorated which is a delight to the senses.
07 April 2025
My Dad was admitted for a 3 week respite following a really bad fall at end of November 24. He was in a bad state and really needed nursing to pull him through. From the moment he entered his room he started receiving love and care from the staff. As the time went by it was obvious that Richmond Villages was the best place for him on a permanent basis. He has completely settled in and has regained much of his independence. He enjoys the carers attention and he has built very good relationships with a number of them. He takes part in a number of activities and particularly likes his fitness sessions! His family often visit him and we all enjoy talking with his carers and other residents. Dad obviously misses being in his own home but he recently celebrated his 99th birthday with his children, grandchildren and great grandchildren. The staff were magnificent in helping us with arrangements to utilise the Linwell Lounge and even provided a birthday cake. So thank you one and all!
06 February 2025
Thank you, thank you, thank you for the care you gave my Mother last weekend. The whole Linwell team were wonderful.
28 January 2025
I spent 3 weeks at Richmond Village Cheltenham Care Section end of November/early December 2024 recovering from a hip replacement operation at the nearby private Hospital. I checked in early to Richmond Village and they arranged transport to the hospital and return to my room. I cannot praise the attention and care I received enough from everyone at the village - the staff and nurses checking on my welfare day and night, the physio/gym and exercises, the entertainment and decorations of my pre-Christmas stay, the food and drinks in the two restaurants and cafe, the friendly attention of all the staff and many of the long term residents who all seemed pleased to be staying at Richmond Village, Cheltenham. I will certainly stay there again when my other hip needs replacement! The whole complex is surrounded by mature gardens, well maintained and like a 5-star hotel!
28 January 2025
Richmond village site is a little gem, hidden away in its own small woodland setting. It provides first-class care for a wide range of needs in a safe and caring environment. When visiting it often feels more akin to being in a top hotel setting than a traditional care home.
23 January 2025
My mum had five days of respite care at Richmond Village - Cheltenham. The staff were all so lovely, kind and caring. Many members of staff went over and above what you would expect in order to reassure my mum and to accommodate her. I would highly recommend this care home.
27 December 2024
My mum moved to Richmond Villages in August 2024. It took a while for her to settle, having been in her previous home for over sixty years. The staff at Richmond Villages were so welcoming and caring which helped so much. Mum joins in with all the activities, of which there is a wide and varied choice, and is making new friends. I cannot praise every member of staff enough for their kindness and thoughtfulness. I have not come across one without a smile on their face and always a lovely greeting when I go to visit. Mum moving to Richmond has put my mind at rest. The cleanliness is outstanding and the meals are wonderful, I have enjoyed a few of them with Mum myself. I cannot recommend Richmond Villages enough.
23 December 2024
I can't thank the Richmond Villages team in Cheltenham enough for the way they have welcomed Mum to the dementia ward under very sudden and difficult circumstances. All involved have taken over Mum's care beautifully having been equally well looked after by the Richmond Villages, Painswick team. A credit to the management and staffing of both facilities. I know I can speak on behalf of my whole family when I say an enormous thank you for helping us take care of Mum since my Fathers's unfortunate passing three years ago.
31 October 2024
I can not recommend Richmond highly enough, both of my parents have stayed there at separate times. They have required respite care with very different and difficult issues. We have always felt very welcome and it is a relief to walk in knowing how I will find them in such a wonderful environment. Great care always excellent cleanliness and food which I have tried in the downstairs restaurant for special occasions which has been enjoyed by all the family. Staff have always stepped in and supported us with so many of their needs which always gives me piece of mind.
29 May 2024
From the moment you walk in you are always met with a smile and friendly reception staff. The village has a very nice atmosphere and beautiful decor. The staff are all very helpful and go beyond what you would expect them to. The rooms are very comfortable with everything the residents will need. The food looks amazing too for the residents and the downstairs restaurant is great for residents and friends too. Overall it’s a fantastic place to live in beautiful grounds and well kept gardens.
30 April 2024
My wife who has dementia spent two weeks at Richmond Villages Cheltenham, convalescing after knee replacement surgery. Everyone involved, from the cleaning and catering staff to the ward nurses and managers, was attentive and empathetic to all her needs. Her condition got temporarily worse after the operation but this was managed in a most caring environment to the highest standards. The short convalescence was crucial in her recovery from the surgery and the care team at Richmond Villages ensured that the outcome has been very successful. I cannot thank them enough for the outstanding holistic care provided during her stay.
29 April 2024
Stunning setting from inside and outside, very well presented with clean, modern, spacious rooms. With a beautiful dining room with a grand piano and bar. Lots of activities for the residents to take part in something for everyone! The staff and managers will go above and beyond to help with anything for you. You are treated with the most respect and consideration.
21 March 2024
It is an extremely caring organisation. The atmosphere throughout is of friendliness and support. The facilities are amazing and well-used. Every day you are invited to join one of the many activities, painting, craft work, quizzes, choir, Church service, flower arranging etc. Flowers are then used to decorate the restaurant tables. Meals are excellent and served in the restaurant or in your room. Nursing staff and carers were very attentive, as were housekeeping and laundry. Staff in the restaurant unfailingly cheerful and helpful. Always being addressed by name which added to the friendly family feeling. Activity hostesses were first class, always encouraging your participation and introducing you to new people. I can thoroughly recommend Richmond Villages Cheltenham.
07 March 2024
My mother was struggling with all aspects of life very confused and I hate to say, a burden to us. She finally accepted that everyone needed a break. We put Mum into Richmond for three weeks. We spent many hours researching different care homes. Mum went in with the attitude that she wanted to rest and be alone. The staff respected this but within days she was mixing in walking on her own (which she was unable to do at home) and a much happier and level-minded person. On visiting Mum in the home we could see her improving and enjoying herself and the activities. Three weeks later we brought Mum home to a clean and more user-friendly home and she is back to her old self. I can't thank the staff who Mum now considers friends enough. I am also going to be recommending to her that she has another 2 or 3 week break there so that we can all recharge and refresh.
18 January 2024
My father has settled in well. The care home is like a 5-star hotel. The care that he gets is also 5-star so we as a family have made the decision he is now a permanent resident. Can’t fault this care home.
14 November 2023
Patchy - some very good.
30 October 2023
I would like to formally thank all of the carers who have supported my mum and dad, and particularly during the time when Mum was very poorly and passed away. During her time at Richmond Village, my mum did initially flourish. Supporting a group of people with dementia is clearly challenging, but the carers have such patience and every resident is made to feel valued. Mum was treated with such dignity balanced with a sense of humour. As my mum's health failed she was cared for like a member of a family. Since my mum passed away, my dad has understandably required additional support. The staff have responded to his needs. I feel confident that he is well looked after. I should also mention the other staff in the home, particularly those on reception, who always welcome me with a smile. I cannot thank the care team enough for their support of my mum, dad and our family. I always recommend Richmond Village Care Home to anyone who is in a similar situation.
Latest Reviews for Richmond Villages Cheltenham
11 July 2025
I call the Richmond Village the Richmond Hotel. It's an amazing place. My friend is in after having a hip operation and I feel I can visit and take her out any time that I want. She is free to come and go when she wants. When visiting we feel welcome and she is looking well and treated with dignity. As a restbite place I would totally recommend this care home.
23 June 2025
Again an excellent home, meeting old and new staff. They are always so helpful, polite, friendly and nothing is too much trouble. Help you if you want but they will let you try. From front of house the restaurant and kitchen, whole behind the scenes all work together to make ones stay excellent. This place has cracked the nut for retirement, independent life with care if needed. Beautiful grounds, activities if you wish but also you can have your solitude. The team are excellent which reflects in the leader- well done thank you.
23 May 2025
My mother in January, fell and shattered her ankle. After a couple of operations and a lengthy stay in hospital she went to Richmond Cheltenham for respite care as she had a boot on and was unable to do much for herself. From the day she arrived, she was welcomed like one of the family. Her care has been amazing with all staff aware of her needs and likes Mum has got involved in many of the activities and enjoys the social side of Richmond events. Although Mum is now mobile and able to care for herself now and thought she would return home, she has made the decision to stay at Richmond Cheltenham and continue enjoying everything on offer.
08 May 2025
In my direst user (3 weeks respite care) experience, this home set a remarkable high standard of service and provisions. It reflects the owner's depth of experience and awareness of the sections requirements in serving a wide spectrum of need and independent living to high dependency. Few homes come near to providing a 'package of care' comparable to Richmond Cheltenham. A tranquil wood setting, designed and decorated which is a delight to the senses.
07 April 2025
My Dad was admitted for a 3 week respite following a really bad fall at end of November 24. He was in a bad state and really needed nursing to pull him through. From the moment he entered his room he started receiving love and care from the staff. As the time went by it was obvious that Richmond Villages was the best place for him on a permanent basis. He has completely settled in and has regained much of his independence. He enjoys the carers attention and he has built very good relationships with a number of them. He takes part in a number of activities and particularly likes his fitness sessions! His family often visit him and we all enjoy talking with his carers and other residents. Dad obviously misses being in his own home but he recently celebrated his 99th birthday with his children, grandchildren and great grandchildren. The staff were magnificent in helping us with arrangements to utilise the Linwell Lounge and even provided a birthday cake. So thank you one and all!
06 February 2025
Thank you, thank you, thank you for the care you gave my Mother last weekend. The whole Linwell team were wonderful.
28 January 2025
I spent 3 weeks at Richmond Village Cheltenham Care Section end of November/early December 2024 recovering from a hip replacement operation at the nearby private Hospital. I checked in early to Richmond Village and they arranged transport to the hospital and return to my room. I cannot praise the attention and care I received enough from everyone at the village - the staff and nurses checking on my welfare day and night, the physio/gym and exercises, the entertainment and decorations of my pre-Christmas stay, the food and drinks in the two restaurants and cafe, the friendly attention of all the staff and many of the long term residents who all seemed pleased to be staying at Richmond Village, Cheltenham. I will certainly stay there again when my other hip needs replacement! The whole complex is surrounded by mature gardens, well maintained and like a 5-star hotel!
28 January 2025
Richmond village site is a little gem, hidden away in its own small woodland setting. It provides first-class care for a wide range of needs in a safe and caring environment. When visiting it often feels more akin to being in a top hotel setting than a traditional care home.
23 January 2025
My mum had five days of respite care at Richmond Village - Cheltenham. The staff were all so lovely, kind and caring. Many members of staff went over and above what you would expect in order to reassure my mum and to accommodate her. I would highly recommend this care home.
27 December 2024
My mum moved to Richmond Villages in August 2024. It took a while for her to settle, having been in her previous home for over sixty years. The staff at Richmond Villages were so welcoming and caring which helped so much. Mum joins in with all the activities, of which there is a wide and varied choice, and is making new friends. I cannot praise every member of staff enough for their kindness and thoughtfulness. I have not come across one without a smile on their face and always a lovely greeting when I go to visit. Mum moving to Richmond has put my mind at rest. The cleanliness is outstanding and the meals are wonderful, I have enjoyed a few of them with Mum myself. I cannot recommend Richmond Villages enough.
23 December 2024
I can't thank the Richmond Villages team in Cheltenham enough for the way they have welcomed Mum to the dementia ward under very sudden and difficult circumstances. All involved have taken over Mum's care beautifully having been equally well looked after by the Richmond Villages, Painswick team. A credit to the management and staffing of both facilities. I know I can speak on behalf of my whole family when I say an enormous thank you for helping us take care of Mum since my Fathers's unfortunate passing three years ago.
31 October 2024
I can not recommend Richmond highly enough, both of my parents have stayed there at separate times. They have required respite care with very different and difficult issues. We have always felt very welcome and it is a relief to walk in knowing how I will find them in such a wonderful environment. Great care always excellent cleanliness and food which I have tried in the downstairs restaurant for special occasions which has been enjoyed by all the family. Staff have always stepped in and supported us with so many of their needs which always gives me piece of mind.
29 May 2024
From the moment you walk in you are always met with a smile and friendly reception staff. The village has a very nice atmosphere and beautiful decor. The staff are all very helpful and go beyond what you would expect them to. The rooms are very comfortable with everything the residents will need. The food looks amazing too for the residents and the downstairs restaurant is great for residents and friends too. Overall it’s a fantastic place to live in beautiful grounds and well kept gardens.
30 April 2024
My wife who has dementia spent two weeks at Richmond Villages Cheltenham, convalescing after knee replacement surgery. Everyone involved, from the cleaning and catering staff to the ward nurses and managers, was attentive and empathetic to all her needs. Her condition got temporarily worse after the operation but this was managed in a most caring environment to the highest standards. The short convalescence was crucial in her recovery from the surgery and the care team at Richmond Villages ensured that the outcome has been very successful. I cannot thank them enough for the outstanding holistic care provided during her stay.
29 April 2024
Stunning setting from inside and outside, very well presented with clean, modern, spacious rooms. With a beautiful dining room with a grand piano and bar. Lots of activities for the residents to take part in something for everyone! The staff and managers will go above and beyond to help with anything for you. You are treated with the most respect and consideration.
21 March 2024
It is an extremely caring organisation. The atmosphere throughout is of friendliness and support. The facilities are amazing and well-used. Every day you are invited to join one of the many activities, painting, craft work, quizzes, choir, Church service, flower arranging etc. Flowers are then used to decorate the restaurant tables. Meals are excellent and served in the restaurant or in your room. Nursing staff and carers were very attentive, as were housekeeping and laundry. Staff in the restaurant unfailingly cheerful and helpful. Always being addressed by name which added to the friendly family feeling. Activity hostesses were first class, always encouraging your participation and introducing you to new people. I can thoroughly recommend Richmond Villages Cheltenham.
07 March 2024
My mother was struggling with all aspects of life very confused and I hate to say, a burden to us. She finally accepted that everyone needed a break. We put Mum into Richmond for three weeks. We spent many hours researching different care homes. Mum went in with the attitude that she wanted to rest and be alone. The staff respected this but within days she was mixing in walking on her own (which she was unable to do at home) and a much happier and level-minded person. On visiting Mum in the home we could see her improving and enjoying herself and the activities. Three weeks later we brought Mum home to a clean and more user-friendly home and she is back to her old self. I can't thank the staff who Mum now considers friends enough. I am also going to be recommending to her that she has another 2 or 3 week break there so that we can all recharge and refresh.
18 January 2024
My father has settled in well. The care home is like a 5-star hotel. The care that he gets is also 5-star so we as a family have made the decision he is now a permanent resident. Can’t fault this care home.
14 November 2023
Patchy - some very good.
30 October 2023
I would like to formally thank all of the carers who have supported my mum and dad, and particularly during the time when Mum was very poorly and passed away. During her time at Richmond Village, my mum did initially flourish. Supporting a group of people with dementia is clearly challenging, but the carers have such patience and every resident is made to feel valued. Mum was treated with such dignity balanced with a sense of humour. As my mum's health failed she was cared for like a member of a family. Since my mum passed away, my dad has understandably required additional support. The staff have responded to his needs. I feel confident that he is well looked after. I should also mention the other staff in the home, particularly those on reception, who always welcome me with a smile. I cannot thank the care team enough for their support of my mum, dad and our family. I always recommend Richmond Village Care Home to anyone who is in a similar situation.