Bupa Cheltenham Care Home

My father lived at Richmond Villages in Cheltenham from May 2023 until his death in March 2026. Given his shock at how quickly and unexpectedly he lost his independence, he was as happy there as he could have been anywhere. He was well fed and cared for throughout, and while never ever ceasing to be embarrassed at the intimate nature of the care he clearly required, he was also deeply grateful for the dignified way in which it was provided. He felt respected and treated as a human being at Richmond Villages which is perhaps the most important thing.

We are so glad that we chose the Richmond for Mum's final years.

It is really nice to have the facilities when visiting which many other homes dont offer like being able to have lunch or dinner in the main restaurant or refreshments in the coffee lounge with Mum.

Even when things are looking a bit bleak because mum's condition has progressed, I can leave her knowing that she is safe, well cared for, warm, hydrated and fed. Sadly she cannot participate in any of the activities and outings on offer. However I can absorb the happy and lively atmosphere as I walk from the reception to her room, and enjoy a chat with the friendly staff and residents.

Afrer spending a week in house with my stepfather & mother you truely get see see how attentive & caring the staff really are. The whole experience was enlightening to say the least, moving my parents to Richmond Village was most definitely the best choice the compassion & dignity shown is unsurpassable not only towards my parents but towards the rest of the family. A huge thank you to all.!!!

On moving in I was taken back by the peace ad comfort the rooms radiated staff at all levels were most courteous and kind. An important attitude to have as residents get older. I have decided after a busy career in aviation to spend my remaining years to reside here.

Mum had a really nice room with a good view and the lovely staff were attentive, good humoured and caring. Have noticed other reviews and have to say we ALSO have referred to it as Richmond Hotel - it really has that feel!

Both of my parents suffered from dementia and spent the last years of their lives in Mandarin. Dementia is a complex and challenging condition, but together they worked with me to understand them both and to support them to the highest standard. I genuinely felt the carers treated them both like a member of their own families and both of my parents just adored the carers. Sufferers of dementia are included in the life of the home and invited to all events, they are supported in being accepted by the carers. The carers at Richmond Village go above and beyond for the residents and for their families. I cannot thank them enough.

As a restbite place I would totally recommend this care home.

Again an excellent home, meeting old and new staff. They are always so helpful, polite, friendly and nothing is too much trouble. Help you if you want but they will let you try. From front of house the restaurant and kitchen, whole behind the scenes all work together to make ones stay excellent. This place has cracked the nut for retirement, independent life with care if needed. Beautiful grounds, activities if you wish but also you can have your solitude. The team are excellent which reflects in the leader- well done thank you.

From the day she arrived, she was welcomed like one of the family. Her care has been amazing with all staff aware of her needs and likes Mum has got involved in many of the activities and enjoys the social side of Richmond events. Although Mum is now mobile and able to care for herself now and thought she would return home, she has made the decision to stay at Richmond Cheltenham and continue enjoying everything on offer.

Few homes come near to providing a 'package of care' comparable to Richmond Cheltenham. A tranquil wood setting, designed and decorated which is a delight to the senses.

My Dad was admitted for a 3 week respite following a really bad fall at end of November 24. He was in a bad state and really needed nursing to pull him through. From the moment he entered his room he started receiving love and care from the staff. As the time went by it was obvious that Richmond Villages was the best place for him on a permanent basis. He has completely settled in and has regained much of his independence. He enjoys the carers attention and he has built very good relationships with a number of them. He takes part in a number of activities and particularly likes his fitness sessions! His family often visit him and we all enjoy talking with his carers and other residents. Dad obviously misses being in his own home but he recently celebrated his 99th birthday with his children, grandchildren and great grandchildren. The staff were magnificent in helping us with arrangements to utilise the Linwell Lounge and even provided a birthday cake. So thank you one and all!

I will certainly stay there again when my other hip needs replacement! The whole complex is surrounded by mature gardens, well maintained and like a 5-star hotel!

Richmond village site is a little gem, hidden away in its own small woodland setting. It provides first-class care for a wide range of needs in a safe and caring environment. When visiting it often feels more akin to being in a top hotel setting than a traditional care home.

I would highly recommend this care home.

My mum moved to Richmond Villages in August 2024. It took a while for her to settle, having been in her previous home for over sixty years. The staff at Richmond Villages were so welcoming and caring which helped so much. Mum joins in with all the activities, of which there is a wide and varied choice, and is making new friends. I cannot praise every member of staff enough for their kindness and thoughtfulness. I have not come across one without a smile on their face and always a lovely greeting when I go to visit. Mum moving to Richmond has put my mind at rest. The cleanliness is outstanding and the meals are wonderful, I have enjoyed a few of them with Mum myself. I cannot recommend Richmond Villages enough.

I can't thank the Richmond Villages team in Cheltenham enough for the way they have welcomed Mum to the dementia ward under very sudden and difficult circumstances. All involved have taken over Mum's care beautifully having been equally well looked after by the Richmond Villages, Painswick team. A credit to the management and staffing of both facilities. I know I can speak on behalf of my whole family when I say an enormous thank you for helping us take care of Mum since my Fathers's unfortunate passing three years ago.

restaurant for special occasions which has been enjoyed by all the family. Staff have always stepped in and supported us with so many of their needs which always gives me piece of mind.

The food looks amazing too for the residents and the downstairs restaurant is great for residents and friends too. Overall it’s a fantastic place to live in beautiful grounds and well kept gardens.